Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Marla

The company named O's Home Improvement installed the water heater to my satisfaction. But he stripped the water valve to the house. Chicago came out and turned the water off from the main (street). Once the company named USA Water and Plumbing came and fixed my water valve in the house, I was left with the water heater not working (gas not on) and I didn't know how to turn it on. O's home improvement never responded. I therefore, called someone to come and finish hooking up the water heater. That's my only complaint. He could have just walked me through the process over the phone, but, he didn't respond! I even call Choice Home trying to connect with him. Overall, he did an excellent job installing the water heater and USA changed my valve quick and he was very professional! Thank You

1 year ago

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Francesco

I’ve had my refrigerator, my dishwasher, my toilet and my washing machine serviced . They came on the day and time specified and did a great job. The monthly fee to cover appliances, air conditioning, electrical, plumbing etc is very reasonable and I highly recommend it. I told my nephew who said he was definitely going to look into it and my brother.

1 year ago

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Thomas

Choice Home Warranty is a great company and I am happy to have them. I had three different situations filed all three claims. One was for an electrical problem, the other was plumbing and one for a refrigerator. All three services (separately) where performed, fixed and just charged at my contract claim rate. I had them for six months now and am pleasantly surprised and happy! I highly recommend!

1 year ago

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Inobepie1031

Overall I appreciate how easy it is to file a claim and how smooth and quickly the process works. Once a company is assigned to the claim, the company information is available and I can communicate with them directly. One downfall is that you cannot combine related issues and have to file separate claims and pay for each, even if the same company is completing the work on the same day. Another issue is if the problem in the claim continues to be a problem, you can’t reopen the claim and update the information, you have to file another claim. All in all, I’d recommend Choice Home Warranty to anyone in need of a home warranty company.

1 year ago

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Charlotte

Choice Home Warranty was the EASIEST warranty company I ever worked with. I had my first claim with them, a broken ice maker. My initial reporting had a response from them within 24 hours. The repairman was TOP NOTCHED. He knew what he was doing, was funny, polite, professional and we couldn't ask for more. We paid our deductible and that was it. No mickey mousing around. I had two other warranty companies over the past 16 years and they were horrible to deal with. CHOOSE Choice Home Warranty company.

1 year ago Edited July 7, 2025

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Terence M Carroll

On our 2nd claim tech found our washer could not be repaired, bearings were not available anymore, We went out to purchase a new washer and found we could not find one for less than $600 dollars . Choice would only allow $406 dollars so we had to lay out the rest out of pocket plus the $75 dollars for the service call . We thought washer would be fully covered by Choice !

1 year ago

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Simenthia Palmer

It was easy to submit my request. The tech comae out assessed the job and reported back to Choice. It was approved quickly and they were on it. I received a quote for work that needed to be done. It only took a few days between ordering parts, installation and me having a new working air conditioning unit. I recently switched form another warranty company, so have not been with Choice that long, but I have to say I’m impressed.

1 year ago

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Verified Customer

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JC Cuevas

Choice home warranty is the best. They have never failed me not even once each time I needed repair. They are prompt, and professional. Last week they fixed my dryer and replaced parts the same day. Last month I called them because my furnace heater is not turning on abd it was cold in the house. They arrived as promised and said I needed new furnace and few days later they approved it to replace a new furnace and replaced it in ni time. Alex the HVAC person was nice, honest, and prompt and fixed it. Choice home is is the best. I love it.

1 year ago

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Jan

The Company was responsive when my double oven stopped working. It turned out it was the front top electronic panel needed replacement. They contracted with a Company that came out right away and they diagnosed the part and ordered it. When it came in, the Technician came out quickly to install it but it turned out he needed a 2nd person. It was rescheduled, and I now have a working oven! I am happy with my decision to sign up for a 3-year plan with Choice Warranty!

1 year ago

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Scott

its good to have when you need it. its worth noting that we have had this company a long time. In the begging it was not so good. I had repairs they just forgot about or closed ticket for no reason and in order to save time i just paid someone to do it. Since then they have moved to a new system that allows the guy to get instant approvals and fix items in one visit. That is nice but also has some issues for example. Choice allowed 700 dollars for parts on a 400 dollar washer. Not and issue for me my wash machine was fixed and works great. but if stuff like that happens i worry how long they will keep doing it.... over all and through the years they have came through with their own ups and downs.

1 year ago Edited January 15, 2026

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walter ohlemutz

it is very difficult to find the right contractor to repair or replace a particular item, especially if name brands are involved like with Refrigerators, Ovens, Dishwashers etc. Choice has all these contractors and appliance repair companies under contract and will select the appropriate company to handle your claim in a very short response time . You could not get that kind of response if you did this on your own.

1 year ago

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Verified Customer

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Nancy

I would definitely recommend choice home warranty to anyone. I've had things break down and choice home warranty was there to save the day. They replaced my broken washing machine they emptied my septic tank they didn't fix my central air conditioner unit though. Customer service is polite and quite helpful answering questions and helping you understand the process. Im very happy with Choice home warranty and you will be also.

1 year ago

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Ray USA

1 year ago

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Lousharon

The first warranty claim took 6 weeks to complete for a door bell chime. The last two were much better in getting the repairs completed. The other issue I have is that when it comes to replacement you only paid me for what The first call took for a door bell chime repair took over 6 weeks and I had to spend over 12 hours on the phone with you until the repair was completed. The last two repairs were much better to complete the repairs. The other issue I have is that when it comes to replacement you only paid me for what my dishwasher was worth and not the cost of a new replacement. I was told during my first contact with you that if an item couldn't be fixed you would replace that item with a new appliance at no additional cost. I was told you would replace the dishwasher or any other appliance no matter what the age ould not have purchased the warranty if I didn't think it had value. age if you couldn't be repaired

1 year ago

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Verified Customer

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Sheryl Traylor

I’ve tried 2 other warranty companies where I was with one for over 15 years and the second for 2 years. I changed companies because their technicians were not always experienced. On several occasions they had to send other technicians to correct problems created by the first technician. I found Choice to have excellent quality checks on their selection of technicians.

1 year ago

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Michael

We had an original problem that was solved by calling another HVAC contractor. This contractor traveled to and from our home that is close to 300 miles from us. We were his only call here. He was very personable and capable. He filled the freon in our AC unit and that solved the problem. He said to give him a call if we had any other problems with the unit within 30 days.

1 year ago

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Rossanna

The resolution representative was very patient, helpful and understanding. If it was not for her I would have closed my two accounts with Choice Home Warranty. The claims department never tried to make any concessions for the problem even though I believe the technician did not initially make a correct statement as to the issues at hand. Even after the video presented which did not reflect a torn anything on the refrigerator (it was usual wear and tear for being 7 years old. There are circumstances where they be abuse but I provide exception properties with high end appliances. I still feel CHW should have paid for the part.

1 year ago

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Verified Customer

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Janet

I had a great experience with Choice Home Warranty. They were responsive when I needed information, and their technician quickly confirmed my furnace issue. I received a new blower motor in just a couple of days. When my water heater broke, they efficiently handled my claim, and the plumber diagnosed the problem and arranged for a new installation. Highly recommend!

1 year ago

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Verified Customer

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Ola

I had a mixed experience with the service. Initially, they seemed efficient, sending contractors quickly. However, I've faced repeated issues with my refrigerator, as technicians provided conflicting diagnoses and failed to fix the problem. I wish they would improve the quality of their contractors. On the other hand, I had a positive experience using the warranty, with prompt customer service resolving my claims effectively.

1 year ago

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Verified Customer

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Lynn

I've had ongoing issues with my garbage disposal, which keeps locking up. Despite paying for a warranty, my requests for a replacement have been denied multiple times. It's frustrating to pay for technicians who don't resolve the problem. On the other hand, my experiences with air conditioning repairs have been positive, with quick responses and effective fixes. Overall, I'm disappointed with the warranty service for my disposal.

1 year ago

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Verified Customer

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Debra

I had a great experience with the service. They were very courteous and quick to respond to my needs. When my refrigerator was leaking, they promptly fixed the issue by unclogging the tube, and it hasn’t leaked since. Additionally, after being informed about a failing blower motor, they sent a technician who confirmed the problem, and I had a new motor installed within days. Highly satisfied!

1 year ago

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Verified Customer

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Glenda

I had a plumbing issue recently and previously faced an air conditioning problem. The service was efficient, and they resolved my issues promptly in one visit. I appreciate their excellent customer relations. I also plan to use a recommended cleaning service for my air conditioner, as I trust their expertise. Overall, I've had a positive experience!

1 year ago

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Verified Customer

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Dana

I had a few appliance issues recently, including a washing machine light that wouldn't turn off and a microwave that malfunctioned when opening the door. The repair service was prompt and effective; they fixed my dishwasher perfectly. However, the freezer noise returned after a few days, so I have another appointment scheduled. Overall, I'm satisfied with the service.

1 year ago

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Theron

I had a mixed experience with the service. While the technicians fixed my garage door efficiently, communication was frustrating due to reliance on automated systems. Currently, I'm waiting for approval on my air conditioning repair, leaving me without heat or AC. Overall, the service was decent, but better phone support would enhance the experience.

1 year ago

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Verified Customer

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Donnise

I had a quick turnaround when I called for service, and I received prompt feedback. After moving into our new house, our washing machine broke, but the repair team was out within two days to fix it. Recently, I also needed a check on the water filter, and they addressed that issue efficiently, improving our water pressure. Overall, I'm very satisfied with the service!

1 year ago

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Verified Customer

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Maha

I had a mixed experience with my service. The support team was prompt and answered all my questions quickly. However, the first company they sent for my garage door issue was unhelpful and caused more problems. Thankfully, I was able to switch to another company through Choice, and they resolved everything efficiently. Overall, I appreciate the quick response from Choice.

1 year ago

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Verified Customer

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Brian

I had a great experience with customer support; they were timely and responsive to my questions. However, my first warranty claim was disappointing as the technician was unhelpful. After switching to a different company through Choice, the service improved significantly, and they resolved the issues quickly. Overall, I'm pleased with how Choice handled everything.

1 year ago

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Verified Customer

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Sherri

I had mixed experiences with the service. On one hand, they were prompt and handled my previous issues well. However, I faced a plumbing problem where the first technician canceled last minute, and the replacement seemed clueless. Ultimately, I had to hire my own plumber, which was costly. On the bright side, they did a great job fixing my air conditioner when it needed a thermostat replacement.

1 year ago

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Debbie

I have had Choice for over 6 years at both where I live now and my former residence. There have been no issues except the first time I placed a claim at my second residence. It was finally resolved, but I had to do extensive work to get satisfaction - it was escalated to the person who handles the BBB complaints. Also, there was a bit of confusion on my recent claim and the scheduled appointment. It all worked out, but the Choice rep did not seem very clear on the situation which was frustrating....I had better communication with the company that came to do the work. Their prices are going up, and since I have not used it that much, I don't know if I will renew or not. The price is a little steep, so I will also check in to other options. All in all, they are a decent company.

1 year ago

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Melsa Wall-Cheatem

1 year ago

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Lois Tyler

I like that how you found someone to do the work for what I needed done . What I dislike is that it took 3 weeks to get the parts I needed for my washer to be fix. Being without a washer when you caring for someone that can't get up . I almost just went ahead and buy me a washer . Because I refused to go the a laundry mat . Covid still around and some people don't clean up.

1 year ago

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Verified Customer

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Erika Brink

I have had a wonderful experience with Choice home warranty. I dropped my other company because when I had issues, they did not take care of them and that was a big company too. I was skeptical when I moved to choice but have been very pleased. I have had two home repairs and both were taken care of within 24 hours. I even put one claim on the website Sunday night and had a plumber there the next morning. I can’t recommend choice highly enough.

1 year ago

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StockBytes

I've been with CHW for over 7 years. What I love about them is the ease of opening a claim. They have a portal where I can enter my details and in most cases, I get a response within 24 to 48 hours. I rarely have to talk to anyone from the start to the close of the claim. If I have to reach someone, they are quick and responsive on the phone. They're very affordable and I will keep renewing with them.

1 year ago

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Verified Customer

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Kim

I had mixed experiences with service. When I faced heat pump issues, I struggled with scheduling and had to hire my own technician, which I believe should have been reimbursed. However, when my dishwasher broke, the response was much better—service was prompt and effective. Overall, there's room for improvement in their scheduling and reimbursement processes.

1 year ago

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Miguel

I've had a great experience with Choice Warranty. They quickly addressed my refrigerator issue after I submitted a claim. Within hours, I received a call to schedule an appointment, and a technician was sent out promptly to fix the problem. Their customer service has consistently been on top of things, and I appreciate how they take care of my needs.

1 year ago

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Lucille

I had a frustrating experience with my warranty. After paying for service, the technician came but nothing was resolved. I've been chasing the issue for months, and despite the company offering a small compensation, it was a painful ordeal. I won't be renewing my warranty. Additionally, my bathroom ceiling lights went out, adding to my dissatisfaction.

1 year ago

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Clyde

I had a great experience with customer service; they respond quickly and take care of issues right away. However, I had to use my warranty multiple times for a garbage disposal replacement, and the replacement was subpar. I wish they offered better quality models. Overall, they provide timely follow-up and support, but the quality of repairs could be improved.

1 year ago

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Govinda

I found the service responsive and timely in addressing my issues. However, I experienced a frustrating delay when my refrigerator wasn't working properly; it took a long time for them to agree to replace it. Additionally, I had a water heater breakdown that added to my concerns. Overall, while they were responsive, the wait times were disappointing.

1 year ago

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Judith

I found the customer support lacking initially, as communication was difficult due to language barriers. However, after several attempts, I eventually reached knowledgeable help for my water heater issue. My experience with the refrigerator repair was much better, with prompt service and a friendly technician. Overall, my warranty experience with Choice has been positive despite some initial challenges.

1 year ago

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Carlviian

I had mixed experiences with customer support. While my last claim went smoothly, reaching a representative took longer than expected. I appreciate the service but believe they could improve response times. I faced delays with a sprinkler claim due to contractor issues, but I'm currently waiting for repairs. Overall, I'm satisfied with Choice Warranty despite some challenges.

1 year ago

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Telka

I had a great experience with the service. They were prompt in addressing my garage door issue, sending someone out quickly to fix it. The plumber from Redman Plumbing was professional, informative, and completed the work efficiently. I appreciated how they handled everything seamlessly, including an unexpected sink issue. Overall, it was a wonderful experience!

1 year ago

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Buddy

I had a positive experience with customer support when they repaired my refrigerator's ice maker. However, I faced issues with my warranty claim for my washer. The process took a long time, and I ended up spending more on a rental while waiting for the reimbursement. Communication could be improved, as I had to ask for clarification during the call.

1 year ago

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John

I've had a decent experience with the warranty service, as they handle calls well and are better than others I've tried. However, there was a delay in getting someone to address my plumbing issue, which was a bit frustrating. I'm currently using the warranty for my refrigerator, and while they were responsive, finding a technician took longer than expected.

1 year ago

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Diana

My experience with customer service has been frustrating. I've had multiple technicians visit for unresolved issues, and communication has been poor. Even after several attempts, my oven still doesn't work properly, and my boiler is now acting up too. It feels like the follow-up is lacking, leaving me uncertain about the repairs. Overall, I'm disappointed with the service.

1 year ago

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Virginia

I've been with this service for years and their online software has improved significantly. I haven't needed customer support much, but when I had a serious refrigerator issue, they offered a sensible credit towards a new one. Initially, the contractors sent for repairs weren't great, but now that they're using Best, I'm completely satisfied with the service.

1 year ago

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Arthur

I had a great experience with the service. They were prompt, courteous, and professional. The technician diagnosed my refrigerator issue quickly and ordered the necessary parts, returning to fix it in no time. I also had a smooth experience with my washing machine repair; they dispatched someone promptly and communicated well. Overall, very satisfied!

1 year ago

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Peggy

I found it really easy to contact support and schedule my claim. The technician was professional and ensured everything was working before leaving. I used the service for rekeying my home, which was a quick and simple process. I also sought help for a pool leak, and the pool company provided valuable information to prevent future issues. Overall, my experience has been positive with no problems.

1 year ago

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Charlie

I had some issues with my appliance, and when I reached out for help, the representative was very responsive. They repeated my questions to ensure clarity, and I appreciated that. A technician was sent out promptly, and they did an excellent job fixing my kitchen range. Overall, I was satisfied with the service and the quick resolution to my problems.

1 year ago

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Patricia

I had issues with my heating and air system and wasn't sure if it was duct work or the heat pump, so I called for help but ended up paying out of pocket. When my freezer broke, they sent someone quickly, but it was beyond repair and needed replacing. Overall, my experience was mixed; quick response for the freezer, but I faced challenges with the heating system.

1 year ago

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Gloria Valles

I've been with this service for several years. Initially, their online software was poor, but it's improved significantly, making it easy to resolve issues without needing customer service. I've had mixed experiences with contractors in the past, but now that they're using Best, I'm completely satisfied with the service, especially after recent repairs.

1 year ago

Choice Home Warranty Reviews