Choice Home Warranty: Read 46,195 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Steven Moore

I’ve been pleasantly surprised with the Service. Find them to be expedient and professional. Would definitely recommend.

3 months ago

check_circle

Verified Customer

star star star star star

Laurie

Great service representative and he was professional and courteous, efficient and friendly! I would have him work on my appliances any time,

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Wanda

False advertising and misinformation provided

21 hours ago

check_circle

Verified Customer

star star star star_border star_border

Larry

renewed my 2025 contract without any contact

5 days ago

star star star star_border star_border

Paula

In my latest claim for a leaking washing machine , it took 2 weeks for appointment to assess damage. Waited another week to be notified I would get replacement value go $406.00 in form of gift card. I accepted. Was not told it could take up to 30 days for gift card to be emailed, nor was I told gift card email would be coming from Lowe’s, not from choice. This seems like an unreasonably long wait. It has been my experience that service is slow and claim is denied or a low value is offered. The least they could do is provide the gift card within 5 days.

2 months ago

star star star star star_border

Michael

The first thing I don't like is that they didn't notify me of my monthly payment increase which is 61 and change plus 100 flat rate paid in advance. 2nd my garbage disposal stopped working and they couldn't get a plumber. They said go ahead get your own, we'll pay. Turned out to be reset button, my wife got on floor and reset

2 months ago

star star star star star

joshua Raja

Most of the issues have been resolved, and it’s working well for me most of the time. I’m happy with this home warranty and have recommended CHW to a few friends. I feel it’s worth continuing with CHW.

2 months ago

star star star_border star_border star_border

Melvin Rosado

Started calling on Friday around 11 am. Took5 hrs and 8 calls to report and open a AC claim. I hired another company to troubleshoot my system before the long weekend. After that troubleshooting I paid him $99 and decided not to continue with his services. Called Choice around 5 PM and Got an automatic response with appointment for Monday 3-8 pm… On Monday an AC repairman called and said that I missed his appointment at 2 pm. Really? Wrong! I verified and my appointment WAS at 3-8 pm. Still, he showed up at 3:30 and found my system has a gas leak and needs refrigerant buy could not fix because he need authorization to perform the repairs. So, now he/we are awaiting authorization from Choice to repair or replace the system. I need my AC back functioning! Please, help!

2 months ago

star star star star star

Spaniard

I Placed a request for service due to broken down home appliance and with hours the repairman was at my home. I was extremely impressed with the level of expediency and service!

2 months ago

check_circle

Verified Customer

star star star star star

Barbara

Very quick to respond to requests. The repair companies that have cone to my house have been excellent, unlike what I experienced with another home warranty company.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Diana

I had mixed experiences with Choice Home Warranty. Customer support was decent, but I faced issues with my microwave repair and felt frustrated when I was charged for a service that wasn't covered. Additionally, my washing machine claim didn't provide enough coverage for a replacement I expected. Overall, I'm not fully satisfied with the service.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Sherry

I think the blinds are of good quality, but the customer service leaves much to be desired. The wait time for technicians is excessively long, often taking much longer than promised. While the technicians do a good job when they finally arrive, the delays in service are frustrating and need improvement.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Diane

I had a good experience overall; they were helpful when we reached out. However, I faced an issue with an electric problem where the local vendor contacted us quickly, but for our rental property, the response was poor. We received no notification about their arrival, forcing us to reschedule. Communication could improve.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Amresh

I had a frustrating experience with Choice Home Warranty. Initially, they seemed responsive, but after a blockage issue, I was instructed to file multiple claims, which ended up being denied. I felt like I was paying twice for a problem that wasn't resolved. Overall, not a good experience.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Patty

Customer support is great; I appreciate being able to contact them directly by phone. However, while my warranty has helped with minor plumbing issues, I'm disappointed that it doesn't cover major appliances like AC systems or dishwashers. Additionally, I faced delays in resolving my recent issue, which took much longer than expected despite multiple follow-ups.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Shari

I had a frustrating experience with the service. While the initial help was great, the scheduling was chaotic, and the local vendor never followed through after requiring upfront payment. I ended up having to find my own repair person, but no one wanted to deal with the company. I'm still waiting for a resolution, and it's been too long without air conditioning.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I'm really upset with the service right now. I can't give a high rating because of my frustration. When I was asked questions, I felt ignored and questioned if I was talking to a real person. Overall, this conversation was not a good experience for me.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Eleanor

I'm extremely frustrated with the service I've received. My air conditioner stopped working, and despite paying for repairs and a co-pay increase without my knowledge, no one has come to fix it yet. It's been weeks, and I'm stuck in a hot house with no resolution in sight. Choice has been unhelpful, leaving me very annoyed.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Lewis

They give you run around lie to say they have approved on one side and the contract say they have given him approval to do work and nothing is done or fix been waiting three weeks to fix my air conditioner do you think it right and paying them every month

4 months ago

check_circle

Verified Customer

star star star star star

John

Is easy. You can talk to a person on the phone if you need to. It’s great value. I like the peace of mind knowing that my small cost for a service is always affordable.

4 months ago

check_circle

Verified Customer

star star star star star

Arinda

I like how they take care of your problem. I’m really glad that I decided to choose this company to help me when problems occur. I would recommend them.

4 months ago

check_circle

Verified Customer

star star star star star_border

Paul

Took a little longer than expected! Had to order parts which needed pictures before ordering! Took about 2weeks frigate part to get delivered’ replace parts yesterday so far still running perfectly THANKS Paul H

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Wanda

Choice HOme Warranty does not pay on a lot of things. I pay $55.00 amonth and when I put in a claim, when the person comes out to review the matter, I have to pay them $75.00, then CHW want pay for the repair. I can save by not having a home warranty and the $75.00 I have to pay the repair person and pay for it myself. Our I guess you call it pressure pump on the Swim pool, needed repaired, CHW called handyman, that doesn't know crock about a pool, instead of a pool person and the Handyman sent back a repair that it had been tampered with and CHW wouldn't pay for it. The pool pump had not been tampered with. That is how stupid CHW are. I wouldn't recommend them to anyone.

4 months ago

check_circle

Verified Customer

star star star star star

Kate

I like how easy it is to file a claim. I have had three claims and all of them were serviced quickly and professionally, and I was very happy with the results.

4 months ago

check_circle

Verified Customer

star star star star star_border

Lisette

I like how easy it is to put in a claim and get things fixed. Although at times, parts were not covered which is upsetting when this is why we have this additional coverage. To help ease with the cost of repairs.

4 months ago

check_circle

Verified Customer

star star star star star

Ben Rodriguez

I was able to get by tankless water heater done quickly with the of a contact from Choice home warranty. The individual was quick, efficient, and professional.

4 months ago Edited November 8, 2025

check_circle

Verified Customer

star star star star_border star_border

Flauraa Pitts

I am disappointed because my dryer and refrigerator is still not working it have been two months and a half since I put my claim in and they are still not fixed I know that the parts are not easy to get but still I am disappointed

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Ebony Russ

It is taking over a month to get my built in microwave fixed. I'm beginning to wonder what service am I paying for. Choice does not appear to enforce a service level with their technicians. It is frustrating and causing me to reevaluate renewing my contract with Choice.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Maryann

3rd party are not reliable for parts. I have been waiting over a month for a part for my ice maker. Tired of waiting. Every one gif my money. I would like someone to really see what is the delay. Not satisfied with their response.?

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Maurice

Your company is an absolutely Total Scam, Fraud and everything else in between... I purchased a 3 yr Home warranty in October 2024 and had an issue with my A/C on this past 4th of July weekend (2025). Fortunately I have a Window and a Mobile A/C unit as I didn't expect Choice Home Warranty to come out that weekend. A few days later they sent a rep from SEARS to take a look at my outdoor unit where, according to CHOICE, he reported Dirt and Debris caused the compressor to fail, therefore they declined coverage, I think they also mentioned lack of tuneups as well, which I have my Unit services 2x yr (I have the receipts). When I finally spoke to a Representative named Andrea, she reconfirmed that you were Not going to cover the compressor but they may be able to supplement the replacement cost, so she asked me to secure a quote for her review. This request kinda sounded fishy so I called an A/C acquaintance of mine to come take a look. 1st of all the compressor is a self-contained unit without External fans, vents etc, there is literally No amount of Debris that would cause a failure (unless the entire housing unit was full of dirt I suppose). 2nd, he found the problem was that the Power Plug to the compressor shorted out which could Not have been caused by Dirt and Debris because it had a cover?!?! I called yet another A/C guy just to verify, sent him pics and he also told me that this was a common failure with this specific type of compressor. I do have pictures by the way!!! To add insult to injury Choice sent me an email today 7/15/2025 telling me that they are cancelling my contract and sending me a Prorated refund. Your company SCAMS people, you guys should be ashamed of yourselves because I was actually referred to you by my Neighbor!! I should have checked your Google Reviews first, which were Horrible by the way!

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Leslie Parker

I filed a claim for my AC 27 days ago. 20 days ago they approved a replacement was needed and provided me my cost. I agreed to pay. I was supposed to get the new unit 13 days ago, and paid my portion 2 days before that. The unit ordered by Choice was not available when the contractor went to pick it up (it was an outdated model). It took another 5 days for Choice to order another unit to be ready 6 days ago. However the unit was not there at the supplier again 6 days ago. It was not there 5 days ago either. It was finally there 4 days ago and was installed that day. However the new unit cooled my house from bear 100 degrees to around 90 degrees. I added to the claim about this 2 days ago. A tech came out yesterday and made some adjustments but it was still not cooling lower than 90 degrees, so they checked the refrigerant level and it was a little low (this is supposed to be a brand new unit by the way). Unfortunately the new refrigerant (R484B) is hard to find so now I’m without AC again until they can get some and SEE if that helps (unable to run the unit to avoid any damage). I have been without AC now for 27 days in Phoenix AZ with record breaking heat wave temperatures and there is no end in sight yet. Choice has been very hard to deal with. When I tried calling after the first unit was not available, the call kept failing (I tried customer service and the sales numbers). All messages posted in my claim online by me and by Choice disappear. Only the approval message from 20 days ago remains. Sometimes their response is sent by email but not always.

5 months ago

check_circle

Verified Customer

star star star star star

Cheryl

All good. Quick response and very professional tech. He was a GE tech and knew exactly how to fix my dishwasher Web sight easy to place a claim. Very satisfied all around

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Fritz

Warranty seems OK except there are hidden fees with every call. A replacement water heater cost an extra $300 to replace. When asked what was the extra charge for, the answer was a fee to get rid of the water heater. That seems a bit expensive. I could have brought it to the junk yard for free. If this keeps up, I will not renew.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher

My ONE and ONLY claim was handled so poorly, that I decided to just hire a company myself to have my HVAC system repaired. I was canceled on twice by the two lousy companies that you were going to send to my home, and all after I took two days off work to be available to meet them! When I called the 800 number to see why it would take so long to get someone to my home to fix the problem, your people told me that all of the repair places were too busy and couldn't get out to my home before 2 weeks. I called at least 5 places and each and every one of them said that they could be there within 24 hours! Including Sears Home Repair, which was the company that said they were assigned to my repair! If you expect people to sign up with your company and keep renewing their policy every year, you need to make a better effort than this and you need to align yourselves with better more reliable companies than the ones you have now. I will not be renewing my policy. I have two months left on my policy and my dishwasher has quit working, but I will call a company myself or just go buy a new one. And I have told everyone I know how poorly I have been treated and am looking into writing a letter to the Better Business Bureau. Thank you for nothing, except spending nearly a thousand dollars to receive nothing in return.

5 months ago

check_circle

Verified Customer

star star star star star

Bob H

5 months ago Edited July 8, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Keturah S.

Unfortunately, I had to update my review from 5 months ago. There are two stars instead one 1 only because Choice Home Warranty does reply to outreach in a VERY timely manner. However, that does not change the fact that who they contract to work are not trustworthy or professional individuals / companies. It's been nearly two whole months and my claim has not been settled. This is due to no-shows from the technicians they contract with and one even lied and said that I missed the appointment. Meanwhile, they never showed up.

5 months ago Edited December 21, 2025

check_circle

Verified Customer

star star star star star_border

Anne

I think I did this. The scheduling part was not good very long wait due ti some billing issues I was not notified about and sink not being able to be used. Frozen garbage disposal.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Sandra

Really dont know how to answer this at fitst things were going I was to receive a check for replacement s9 far I have paid for everything and received no compensation so seriously thinking of canceling policy which I paid in full for 15 months . Realky dont know what to do. Sandra Lee

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Donna

Great for appliances repair or replacement.my A/C system compressor failed June 12th Tech came out June 19th. Approved replacement the 20th. Still no install date and out $500 on portable air unit and fans. Not cool not stress free.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Thomas

Very disappointed in my payment for a microwave oven combo Replacement almost $3000 and I was authentic for 1519 Contractors said it needed a replacement Cannnot do for this amount What good is a replacement warranty program if I can’t replace

5 months ago

check_circle

Verified Customer

star star star star star_border

Phyllis

Their great , paying now for 4 years, , the first year my Dishwasher quit, the tech said Not worth Fixing, So when I contacted them, they Gave me about $200 for it😔 I'm still with out a Dishwasher

5 months ago

check_circle

Verified Customer

star star star star star

PAUL - laura minoso MARSHALL

Great prompt service the tech was very knowledgeable and did a great job with the removal and installation and we were in constant communication during the process.

5 months ago

check_circle

Verified Customer

star star star star star

Gita

The technician communicated and came on time to attend to my issue with the dishwasher. He was thorough with the service and resolved the issue quickly

5 months ago

check_circle

Verified Customer

star star star star star

Miguel

Choice Home warranty handle the claims quickly and they get the right people to service the problems you are having with items with the items very efficient

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline

If I could give zero stars I would! My dryer stopped working in March Here it is Aug. And still they have not fixed the problem I paid 100$ for tech services. Three in total have been to my home. All three said the dryer could not be fixed. The " mother board is out. I have called chw many many times. All I get told is " we need to send a tech but don't have any in your area. all we can do is put you at the top of the list!!" I have been told this 5 xs Associates were rude and short spoken. Then I get the option of getting my own tech. Which I pay for and then they might give me some of the money back. Around 300$. Next I tell them to stop taking 60$ aonty out of my bank if they weren't going to do anything about the dryer . To which I was told, " I will cancel it but the claim you currently have will be void!!! Are you kidding me? I have never had any claims in 3 years. The entire time I've used them. Do not fall for this trap! Use American home shield instead. I use to have them and I switched to chw. Price was the deciding factor. At least they did what they said, and no run around.

5 months ago Edited August 14, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Glenda

Worst company ever people told me not to use but I did NEVER EVER WILL I RECOMMEND I WILL TELL WHY NOT TOO

1 week ago

check_circle

Verified Customer

star star star_border star_border star_border

Thomas Rawlings

They said I would be receiving a gift card in November from Lowe’s but it hasn’t show up.

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard

They take to long to send a service man had to wait 9 days to find out my washer could not be repaires

1 week ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert

Sales team did a good job of selling their services but after that experience has not been good

1 week ago

check_circle

Verified Customer

star star star star star_border

James

Very good company to work with..........

1 week ago

Choice Home Warranty Reviews