Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Linda Beatty

Within 24 hours the tech came out to fix my garage door opener.It couldn't be fixed,Choice home warranty covered it 100 %.This replacement paid for my annual cost of warranty.Best home warranty company

7 months ago Edited April 5, 2024

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Theresa

I chose Choice after reviewing feedback and customer ratings. We have been impressed with the customer service, easy online claims submittal process. Just simply AWESOME!!!!! I've recommended Choice to my neighbors.

7 months ago

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Marie Locklear

I'm pleases With this company. I didn't have any claims the first year, but I've had two this year. Service was fast and painless. The tech on the last claim was very nice.

7 months ago

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John

When I ask a question, I never get answers. I've been putting in and asking questions and I have not gotten an answer yet about my contract. I've used it once. I put in three total this year and had to cancel two because what I thought was broken decided to get fix itself, except for the refrigerator, but that was taken care of.

7 months ago

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Peter

When my wife and I signed up for Choice, We were assured that we would be able to choose our service company. That was not the case on our first service call. Subsequently, the technician that responded ended up not being able to fix the stopper of our two year old commode and the only alternative was to purchase a new commode that we had to order and pick up from a local store to have them install. $750 later…

7 months ago

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Chris Musco

There are a few things that I have enjoyed so far with choice home warranty. Gift is the ease of placing a claim. The second is the quick response time. The third is the quality of service providers

7 months ago

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TeeTime

Initially, the rep misidentified my plan; Said my issue was not covered. Once that was straightened out, almost immediately, technician was assigned and quickly available. Technician also accommodating to my schedule.

7 months ago

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Enrique San Jose, CA

It was my first claimed, so I expect to get answers quick and expect my call be answered as smooth as possible. And indeed, actions was taken and my claim was answered and job was done professionally.

7 months ago

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Carol Perez Cleveland, OH

Quick to schedule appointment, but fairly long wait (1 week) for repair person to come out to look at it. Then even longer (2 weeks) for appointment to come back and actually fix the issue. For a large family, 3 weeks is a long time to go without washing clothes

7 months ago Edited March 18, 2024

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Charles Baran

There are times when you attempt to communicate with them, that ypu simply think "the lights are on but they must have their head in the oven" They do NOT hear what you are saying at claims time...they simply repeat their script! Getting to talk to a supervisor about you claim is as close to a Donkey giving birth to a Rinocerus. GOOD LUCK!

7 months ago Edited June 7, 2024

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Tes Kefle

The quick response. I called on Saturday afternoon when I found out my heater was not working. On Sunday I was notified service was schedule early Monday. Chicago as you know the weather changes so rapidly. So on Monday the heater was fixed and running well. Thanks Choice.

7 months ago

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Peter Kingan Houston, TX

My appliances were repaired in timely manner. My kitchen was left totally clean and like no one was ever there. Everything works great. Service man called and let me know time line

7 months ago

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joe verrengia

The only thing that I would like to change about this company is the length of time it takes to get a gift card when they’re replacing an appliance, other than that they’ve been fantastic and the people who answer the phone to help you are very knowledgeable and helpful And fully address any problems that you may have

8 months ago

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Kathleene Hoffman Plainfield, IL

Washer broke got money to buy a new one. Then the microwave needed to be fixed. I paid 69 dollars and it's good again. The man thar come from Razor Sharp is very nice and honest about what's wrong. I very happy so far.

8 months ago

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L. Johnson

When I join this company I was happy until I needed help to repair my air condition, the contractor they sent out couldn't fix the problem, all he wanted to do was check the refrigerant he said that the company would pay for anything more. I end up fixing the problem myself. Iam very disappointed with the contractor that was sent out, he was not helpful at all. Larry Johnson

8 months ago

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Janet kaplan Pittsburgh, PA

They always do the right thing. Either fix it or replace it! I have never had a problem with Choice Home Warranty . Have been using them over 6 years and it’s worth every penny

8 months ago

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Barbara Alderman St. Cloud, FL

My sink was stopped up. The guy came in. He spent no time at all. He did something to the sink, and it was the same. It was exactly the same so I had to have someone else come because he couldn’t come back and had to pay for someone else, I requested my money back since it all happened within three days and they said no I didn’t get my I didn’t get any satisfaction from this guy and I wouldn’t let him come back anyway so I’m very disappointed that y’all took my $85 and wouldn’t give it back to me because it was no help at all and I had to pay twice because I had to pay someone else B

8 months ago

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Karen Abrams Louisville, KY

Tech came unprepared. We had sent make, model, serial. And problem ( timer won’t advance), first to Choice, then again to Sears home service at their request. Tech showed up with no info and no parts. Spent all morning trying to get his app to work. Then said was waiting on authorization. I finally called Choice and got the authorization number for him. Then wrote him his check for the call. He then told me he couldn’t return to replace the timer until March 27. This was in Feb 20. Half the day wasted and nothing done.

8 months ago

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Verified Customer

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James Mckenzie Buckeye, AZ

Choice Home Warranty has been outstanding. Over the last 5 years they have saved me a lot of home repair cost and are always prompt on getting on all work orders worked quickly.

8 months ago

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Randles Lunsford AZ

The plumber that was sent out came out and did evaluation. Found out what the problem was handle. It got everything started. Got my insurance company involved in it. He did it. Awesome job appreciate

8 months ago

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Dell Uniontown, KS

8 months ago

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Alice

I had a situation that needed to be fixed, they handled that. Well actually, I had to call another person, but I got to a different person when the first person couldn't handle it correctly and they took care of it.

8 months ago

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Dennis

I used it to go ahead and replace my microwave oven. The appointments once they were made, there was a good follow-up, and they were very punctual. They were not able to repair it. So I was able to get a voucher for Lowe's for $250, and that was appreciated.

8 months ago

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Ann

I just made a claim. I went online, made a claim, filled out what I needed, and they contacted me that afternoon or the next day. All of the people that have come in and done work have been very nice.

8 months ago

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Anonymous

It just depends on who you talk to. You don't get the same people to do the service over and over and over, which means if you need a plumber, you may not get that plumber. You can request that plumber, but you have to wait for them. So I'm just saying consistency is a concern.

8 months ago

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Deborah

I had to get involved with a case manager and she wouldn't call me back. And she hardly gave me anything when Choice Home Warranty was sold to me I was told that I would get an appliance of the same value or more. But when my stove went, I got very little money out of it. And I negotiated, and she gave me something that was a small amount of money and I wanted a case manager on it and we went back and forth and I even went as far as to try to connect with the CEO of the company and I did get one of the managers, and he told me it would be taken care of, but it was never taken care of. So I just got after having no stove from before Thanksgiving, till January, I finally settled.

8 months ago

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Robin

I got one thing fixed, and I wanted to get something else fixed in the same room, they said that I had to wait another 30 days before I put another claim in. It didn't really make sense to me, but rules are rules of the book. They are quite prompt in settling the claims and coming out and fixing the things that I'm very pleased with.

8 months ago

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Mary

The last time we used it was for the garage door. But we didn't use it because the garage door is not covered. But the garbage disposal, we had someone come out for that, and they did a great job and were able to get there within a couple of days.

8 months ago

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Pam Dalton, GA

Our claim is still not settled for replacing our microwave. Only the partial amount is being replaced and we were of the understanding that the whole appliance (microwave with hood) would be replaced. We were told it would take up to six weeks to receive a credit to use at Lowe’s. We did not find this out until approximately 3 to 4 weeks after first filing our claim. We have been very disappointed with Choice Home Warrenty and this is not the first time. The first time we were disappointed involved a claim for our stove. The gentleman was going to do some additional work involving installing a gas gas line. He asked for $900 up front which we felt comfortable with because he was recommended through Choice Home Warrenty. Well, our bad, we never heard from him again and he would not answer our calls. So needless to say we are extremely disappointed in how our two of our claims have been handled.

8 months ago

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Sally

I like the service young man. He did a great job-efficiently, respectful, and didn’t leave a mess What I didn’t like was having to wait a week for service because it was my refrigerator/freezer and I lost almost everything in it !!

8 months ago

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Richard Virginia Beach, VA

Repairs are handled right away and they are performed by professionals. That ,in and of itself, not having to spend your own time researching how to repair whatever is broken, I believe is a great option. I would remember too that nothing is perfect, but a home warranty is a good choice.

8 months ago Edited February 20, 2024

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Steven Blue Springs, MO

Called for service on a faulty water valve. The claimed was denied, but I needed the work done. So I paid the tech to do the work and appealed the decision. After talking to the rep he agreed to pay for the repair. But when I said I already had it repaired by the tech you sent. You again denied my claim. My real estate agent called a contact he knew and was told that you would then write me a check…still waiting on the check almost a month later. Your company is not one that I would ever recommend to anyone!

8 months ago

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Annette

I'm in the process of using it right now. My washing machine is not working properly. It's leaking and the service company who they assigned to this repair is coming tomorrow.

8 months ago

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Secil

They respond fast. I think one time we had a problem with the breaker circuit, and they responded so fast and they came and fixed it. And then a problem with the stove, the numbers didn't appear, and they fixed that too.

8 months ago

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Melissa

I never had to call customer service before. I just did a claim online. The people contacted me and let me know what time they were coming, they came out and fixed it, and that was the end of it.

8 months ago

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Charlene

It's hard to get a hold of a person. I called the toll-free number and left a message. They never did get back to me. I called back the next day and reported it, and then they did send me an email. I renewed and I have recommended them.

8 months ago

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Lisa

Way too many communications on signing up for a homewarranty when you already have one. Took way too long for someone to get back to me after my first request for repairs. Had to send another request. Really no communication on how things were going. And when our refrigerator would be fixed. Then a week later said they would be at my home the next day.

8 months ago

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Randy

I wasted 2 complete days waiting for a technician to show up from an appointment that was scheduled through Sears. The technician was the nicest person in the world, but Sears customer support, well let's just say, when you outsource work to other countries on the other side of the world, they customer service lacks the service part.

8 months ago

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Steven

Choice Home Warranty is a great value for the $

2 weeks ago

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Kevin

I have a great customer service and experience.

2 weeks ago

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Martha

Excellent customer service and dependable contractors

2 weeks ago

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Michael

Great company. Great service. very satisfied.

2 weeks ago

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Pam and Mike Chartier

Fast, very efficient, good work all around

2 weeks ago

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Theresa

Great customer service and reliable repair technicians.

2 weeks ago

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Randy

It has been a great experience and peace of mind

2 weeks ago

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Barbara Cadore

I'm really enjoying my home service plan.

2 weeks ago

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Jimmie Johnson

Very pleased with contracting the service so fast.

2 weeks ago

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WILLIAM D PATTON

I appreciate the prompt response in processing and handling claims.

2 weeks ago

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John

Good experience so far. Depends on future approval of claims.

3 weeks ago

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Michele VanMoppes

I think it depends more on the service company that Choice sends out

3 weeks ago

Choice Home Warranty Reviews