Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Wayne Clotfelter Houston, Texas

Tech was good only after he got here you would not cover what he needed to fix the garage door after I told you what was wrong and you approved the service he needed a brace to fix the problem and you would not cover it so I had to pay for it so was disappointed

1 month ago

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allen wilson Detroit, Michigan

Great service! Answered all my questions! Best warranty company! Just remember to keep all receipts and paper work from any technician doing work in your home!

1 month ago

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Suzanne Williams Norfolk, Virginia

Wonderful pricing, great discount for multiple houses. Love the option to lock in my monthly price by paying for 6 years up front. Amazing customer service!

1 month ago

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Lowell Manteca, California

Excellent technician. The washer repair required 2 visits, but completed and everything works! The shop staff were VERY limited with communication. I had to prompt them to get the 2nd visit scheduled.

1 month ago

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Lisa Ledet Temple, Texas

For the most part every claim and repair I have had has gone smoothly. There have been some communication issues with reapir company relaying information to Choice but otherwise great service!

1 month ago

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johnny buckles Chattanooga, Tennessee

wonderful service in my first year with them I have had my air conditioner fixed and my refrigerator fixed..I couldn't be happier with the service I have received.

1 month ago

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James Boswell Windermere, Florida

I made a claim a claim on July 10 the tech that was chosen by home choice contact me and I explained to him that we had been with out water since July 10th. He said he would be out later that day he he didn't come.He finally came the next day around 11:00 am. He said he forgot I told him the water well pump wasn't working at all he said he thought it was just a well pump making noise. So then he made a assessment with the pump and said it needed replaced.So he contacted your company and it was approved to be replaced on July 10th. So he tells me it may take until July 17 , he told me has a supplier he gets the well pumps from. So after I talked to him some one from your company called the tech and he told them he would be out on the July 15. So I called the technician later that day and he said the supplier for the pump didn't have the pump yet. So he said he thought he could get it on the July 16. So I said I will wait one more day.So July 17 came so I waited until 11:17 and I texted him no response, so I saw were he read it.So I waited until 1:00 pm. and called him he didn't pickup,so I left him a message asking if he picked up the well pump I haven't received anything back from your tech. So I called your company back and explained the situation with her,so she said she would call technician and find out want is going on.So now it's July 18. I call your company back and explained all over again about our situation.So now I am told I will have to wait another 24 hours for my claim to be reviewed my management. We are two senior citizens I'm 69 and my wife is 72 years old.I think this has been a total nightmare and I hope you're parents never have to experience what we are going through now , with no resolution it site.

1 month ago

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Very Dissatisfied Customer Bel Air, Maryland

I put in a claim Monday 7/6 for air conditioning breakdown. Didn't get a technician out until 7/14. Never got the estimate of non-covered charges. Was informed by technician that my out-of-pocket expenses would be about $4600. Which was confirmed when I spoke with your CS rep today. I was also informed that it would take at least 2 weeks, probably longer, for Choice to ship the unit to the technician. Don't know where you live but summer in the mid-Atlantic is deadly. I was also informed that the unit would be some generic, no name... which we dubbed "Steve's EZ Freeze". And just to really annoy me I waited on hold for 20 minutes just to talk to your rep. One of these issues would have made me cancel the policy, but this is a cluster f*&% of issues. I was able to have a name brand unit installed 2 days after I made the request for about $1000 more than your OOP expenses. I understand American Home Sheild might have been a better choice. I'm assuming your glowing online reviews were bot generated. But your refund and cancellation policy is great,

1 month ago

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Doreen Summa Summerville, South Carolina

The technician was very courteous, friendly & helpful. The only thing I might suggest, is that your technicians should wear booties over their shoes when they enter your home.

1 month ago

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Maureen McElwreath Morristown, New Jersey

Technician was educated and professional unfortunately his recommendation can’t be fixed Choice has not followed up after my call what is the next step??

1 month ago

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Linda Prato Haines City, Florida

The representative was here didn’t see anything wrong, but he took things apart and put them back together and then he gave me some wire thing with some plugs that he replaced. I did my first load of laundry and the machine is making more noise than it did before he came so can you send them back out here to fix this please?

1 month ago

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Charles Screven Bunnell, Florida

Both garage door springs should have been covered. You only covered 1. If I had called in directly and not through Choice, I would have paid $300.00, but I paid $100. service fee and then $300.00 Not to mention that I pay Choice over $100.00 @ mnth.

1 month ago

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Verified Customer

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Eden Soroka Holiday Hills, Illinois

I had water flowing into my basement, but there is no emergency getting somebody out to look at the situation when they did come out the technician determine that the problem was a clog underneath one of our toilets and had to remove it in order to clear it. I was told this wasn’t covered in charge extra for that. Then my outdoor faucet started leaking. They didn’t cover that either so what’s the point of having this?

2 months ago

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Verified Customer

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Rita D. Sparkman Round Rock, Texas

The service men were very professional, knowledgeable, and understanding. My AC was back running within 2 hours. Thank you

2 months ago

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Verified Customer

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Anne Marie Cumiskey Baltimore, Maryland

I thought that it would be convenient dealing with 1 company rather than having a different warranty for each appliance.

2 months ago

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Verified Customer

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Georgeetta Allen Morrow, Georgia

Great customer service. The tech took time talk with me about the problem and explain what need to be done to complete problem

3 months ago

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Verified Customer

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Maureen Dyer Augusta, Georgia

Have not had any problems with company since becoming a member years ago.. Responded to my calls each time without hesitation

3 months ago

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Verified Customer

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Jerome Hoover, Alabama

I inherited this from a previous house owner, Received a call from Choice prior to end of contract and renewed, Good service so far.

3 months ago

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Verified Customer

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Sitwat Aurora, Illinois

Found the best price, easy to work with all type of claims and CHW always send very professional contractors for my claims. Thanks

3 months ago

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Verified Customer

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Jerry Burle Arnold, Missouri

I saw your info I had freedom home warranty till they blanked me I canceled them I chose you guys happy for first to clams still waiting for third claim to be done

3 months ago

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Verified Customer

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Tom Moylan Denver, Colorado

I think I’ve only used Choice Home warranty a couple of times over the years. But you’ve done a good job in getting the repairs done

3 months ago

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Verified Customer

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Shira Pacult Miami, Florida

I’m disappointed because it takes a long time to get something done and multiple calls to Choice or online to get a serviceman to come out. The issue is the call center with Choice. The trouble bleshooter who finally resolves it, Janice , is excellent but they make mistakes , so many of them, it is very frustrating the way the outsourced staff handles things. They seem to be reading off a script . I’ve spent so much ch time in feel that it isn’t been worth it.

3 months ago

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Verified Customer

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Aaron Dallas, Texas

Great customer service. The only thing I don’t like is the pretty dramatic increases in cost per month the last couple of years.

3 months ago

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Verified Customer

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Kathy Hoover McCormick, South Carolina

He worked around my prior appointments I had, came prepared and got the job done. I'd like him again if I had appliance issues.

3 months ago

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Verified Customer

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Deborah Tatman Youngsville, Louisiana

Best service for price. Servicemen are Quick to respond and set up appointments. They are very professional and knowledgeable about their duties!

3 months ago

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Verified Customer

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Jeanie Wilkinson Whites Creek, Tennessee

The service controlled by Choice itself was horrible when it came to my washing machine!First,Choice did not "APPROVE" both parts the service co said the washer needed. Then you sent them WRONG part & we waited longer for it to arrive. There was miscommunication about 2 service times. I actually ordered the 2nd part myself so they would have both parts when they arrived.I liked service Co, but Choice tied their hands. Washer worked for 5 mins. I bought new one 🫩😡😡

3 months ago

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Verified Customer

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Judy Haire Reno, Nevada

The tech did a great job. Very professional and courteous. I am glad I chose Choice. Also I got an appointment immediately.

3 months ago

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Verified Customer

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Ronda Morris Anaheim, California

No hassle appointment andGreat on-time service. I’m glad that I have you in my pocket for our rental property and our home❣️

3 months ago

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Verified Customer

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DONNELLYN Dominguez Dallas, Texas

I am NOT happy. My dishwasher is still not fixed! I called and asked Gary with Volt Repairs to please get it done before Mother’s Day. He said he would try and I haven’t heard a word from him since. His original visit was over a month ago and he said the part was in now.

3 months ago

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Verified Customer

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Alan Silvera Valley Springs, California

Look I am very disappointed in Choice: You couldn’t find anybody for 12 days in work on my Refrigerator. Then left to me to find someone . I found Conner’s Hanford,ca 866 316-3002 , they charged 254 to come out . The refrigerator repair would have been 1552.49 to repair. Then you wanted me to jump through hoops to get it okayed . Things I didn’t know how to do . So I brought a new one at Costco for 2000 . Choice should be ashamed !!!!

3 months ago

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Verified Customer

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Denise Jonesborough, Tennessee

We placed a plumbing claim for a leak and they declined it. They said it was faulty installation. We have copper piping installed in 1995. This may have been wear and tear or age related but not due to improper installation 30 years ago? I asked before I bought the policy if it covered problems like this. This house is a new purchase for us. a new purchase home

3 months ago

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Verified Customer

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Valentina Satri Chicago, Illinois

The technician was professional, fast, and knowledgeable. Fixed my heating issue with ease and explained everything to me. Highly recommended

3 months ago

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Verified Customer

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Robert Carpenter Salt Lake City, Utah

The salesman were extremely honest they have a low service fee co-pay, and all the reviews I read about them were very good

3 months ago

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Verified Customer

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James Bentonia, Mississippi

It took two weeks to get someone out to check our microwave. We use it every day to eat. Once it was diagnosed, Choice decided to replace the microwave and only give about half price for us to go to Lowe's and purchase a new microwave. We still have not got the Lowe's prepaid card and no offer to install the new one. Why pay all this money to get treated this way. Not a good experience.

3 months ago

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James Shaheen Atlanta, Georgia

Claim was filed and appointment set quickly. Company that it was assigned to contacted us via email to confirm the appointment and were very professional and explained everything very clearly.

2 months ago

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Steven Comstock, Sr. Bakersfield, California

Mr Moore arrived at the time that the appointment was set for. His appearance was that of service man that takes pride in his appearance. I found his pride was present in his work application.

2 months ago

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Laraine Grande New York, New York

Generally they come through with simple repairs. Often they cannot find someone fast enough to come to do repairs. When it comes to replacement of appliances they never allow the equal of what I own. I always buy the best and they just offer a replacement.

2 months ago

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Bobi Neher Temple, Texas

The sales rep was knowledgeable and offered a Senior Discount as well as a promotional item mentioned in the solicitation letter. It is easy to sign up, and I have a 30-day money-back guarantee at a great rate! Thank you.

2 months ago

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Ron Saint Johns, Florida

My first and only claim thus far contained absolutely no dialogue with the techincian that you all hired. You immediately denied the claim without a conversation. The technician was extremely knowledgable so one would think a warranty company would consult with the technician they hired before coming to a conclusion. Granted there is an appeal option but you would expect some dialogue from the start. I received a message from the technician of the denial of the claim but no explanation to him.

2 months ago

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Pablo Cruz Kissimmee, Florida

I am truly satisfied with Choice home warranty. They answers almost immediate and the chosen technician, get in touch within 24 hours. In my case, my clothes dryer was fixed in the first and only visit.

2 months ago

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Cindy Lang Jacksonville, Florida

The second company you sent did a wonderful job. They were at my home at the time they said, called ahead to let me know and did excellent work. As for a home warranty, I would recommend every one have one.

2 months ago

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Anthony Ellis Dallas, Texas

So far, the technicians/vendors that have been dispatched were good. I really think you guys need to evaluate the "authorization hold" process. I was unable to submit a claim but because you "preauthorize" before submittal, the hold is on my account, and it takes forever to get it released. I wish you would also look into finding more vendors for rural areas. Having to wait 2-4 days is crazy.

2 months ago

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Catherine A Fisher Janesville, Wisconsin

The contractor you chose only had techs in my area 1 day a week. This has now taken close to 3 weeks and I still don't have my A/C fixed. I was messaged my tech would be here between 1 - 3 and I am still waiting! This is the 3rd time I have spent an entire day waiting to have my A/C fixed.

2 months ago

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Lauraine Johnson Redmond, Washington

I gave the sales person kind of a rough time. But I’ll let him know that I was not in it to be gypped or cheated on and he agreed and after that, I mentioned a couple things to work on to see if I could bring the price down and it did. So I’m new to this one and we’ll see what happens.

2 months ago

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JJ Peacock Washington Township, New Jersey

The technician arrived on time, professional, fair, reasonable and seemed very honest. The challenge was getting the appointment scheduled the CHW, there was some confusion on the original appointment being cancelled but no one could figure out who cancelled the meeting. CHW emails were conflicting with the phone calls from the technician

2 months ago

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Lillian Atlanta, Georgia

The technician that you sent to my home, fix my problem, was very courteous and found the problem in no time.. He was very courteous and took off his boots before he even came into the house. That impressed me.

2 months ago

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Nestor Salazar Valrico, Florida

It took 3 days to get my air conditioner fixed. For important things like air conditioning in florida it should be a max of next day service. but appointments often are 2 days or more, which makes think a customer it’s a way to force clients like me with a contract to obtain services from a separate company faster and avoid using the services already paid for.

2 months ago

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Evie Valle Lake Elsinore, California

If you have an emergency this company doesn’t provide emergency service. I had to constantly call to obtain service. It was so stressful and cumbersome. Then in order to get reimbursed I had to provide pics and volumes of information. But the real kicker is they don’t reimburse the full amount. My new water heater was $2186. CHW only reimbursed me $710. After all that work I still had to pay $1476. out of pocket. When it comes time to renew I will undoubtedly look for another home warranty company.

2 months ago

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Randy Collins Richmond, Virginia

The A/C technician was vary kind and vary knowledgeable it was great privilege to meet some one that knew what he was doing! If ever a problem comes about in my home I would pray that you would send him back! Thanks again!

2 months ago

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Sam Gonzalez Odessa, Texas

I didn’t read the fine print that says you only cover a portion of plumbing service I.e. slab leak. That’s on me. The plumbers that came out to fix were caught between a rock and hard place. They did excellent work and earned every penny.

2 months ago

Choice Home Warranty Reviews