Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Rita

They do what they promise,I am very pleased with their services

4 weeks ago

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Debbie

I have had Choice for over 6 years at both where I live now and my former residence. There have been no issues except the first time I placed a claim at my second residence. It was finally resolved, but I had to do extensive work to get satisfaction - it was escalated to the person who handles the BBB complaints. Also, there was a bit of confusion on my recent claim and the scheduled appointment. It all worked out, but the Choice rep did not seem very clear on the situation which was frustrating....I had better communication with the company that came to do the work. Their prices are going up, and since I have not used it that much, I don't know if I will renew or not. The price is a little steep, so I will also check in to other options. All in all, they are a decent company.

8 months ago

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Verified Customer

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Melsa Wall-Cheatem

9 months ago

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Lois Tyler

I like that how you found someone to do the work for what I needed done . What I dislike is that it took 3 weeks to get the parts I needed for my washer to be fix. Being without a washer when you caring for someone that can't get up . I almost just went ahead and buy me a washer . Because I refused to go the a laundry mat . Covid still around and some people don't clean up.

9 months ago

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Verified Customer

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Erika Brink

I have had a wonderful experience with Choice home warranty. I dropped my other company because when I had issues, they did not take care of them and that was a big company too. I was skeptical when I moved to choice but have been very pleased. I have had two home repairs and both were taken care of within 24 hours. I even put one claim on the website Sunday night and had a plumber there the next morning. I can’t recommend choice highly enough.

9 months ago

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Verified Customer

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StockBytes

I've been with CHW for over 7 years. What I love about them is the ease of opening a claim. They have a portal where I can enter my details and in most cases, I get a response within 24 to 48 hours. I rarely have to talk to anyone from the start to the close of the claim. If I have to reach someone, they are quick and responsive on the phone. They're very affordable and I will keep renewing with them.

9 months ago

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Verified Customer

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Kim

I had mixed experiences with service. When I faced heat pump issues, I struggled with scheduling and had to hire my own technician, which I believe should have been reimbursed. However, when my dishwasher broke, the response was much better—service was prompt and effective. Overall, there's room for improvement in their scheduling and reimbursement processes.

9 months ago

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Verified Customer

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Lucille

I had a frustrating experience with my warranty. After paying for service, the technician came but nothing was resolved. I've been chasing the issue for months, and despite the company offering a small compensation, it was a painful ordeal. I won't be renewing my warranty. Additionally, my bathroom ceiling lights went out, adding to my dissatisfaction.

9 months ago

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Verified Customer

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Miguel

I've had a great experience with Choice Warranty. They quickly addressed my refrigerator issue after I submitted a claim. Within hours, I received a call to schedule an appointment, and a technician was sent out promptly to fix the problem. Their customer service has consistently been on top of things, and I appreciate how they take care of my needs.

9 months ago

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Verified Customer

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Clyde

I had a great experience with customer service; they respond quickly and take care of issues right away. However, I had to use my warranty multiple times for a garbage disposal replacement, and the replacement was subpar. I wish they offered better quality models. Overall, they provide timely follow-up and support, but the quality of repairs could be improved.

9 months ago

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Verified Customer

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Govinda

I found the service responsive and timely in addressing my issues. However, I experienced a frustrating delay when my refrigerator wasn't working properly; it took a long time for them to agree to replace it. Additionally, I had a water heater breakdown that added to my concerns. Overall, while they were responsive, the wait times were disappointing.

9 months ago

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Verified Customer

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John

I've had a decent experience with the warranty service, as they handle calls well and are better than others I've tried. However, there was a delay in getting someone to address my plumbing issue, which was a bit frustrating. I'm currently using the warranty for my refrigerator, and while they were responsive, finding a technician took longer than expected.

9 months ago

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Verified Customer

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Telka

I had a great experience with the service. They were prompt in addressing my garage door issue, sending someone out quickly to fix it. The plumber from Redman Plumbing was professional, informative, and completed the work efficiently. I appreciated how they handled everything seamlessly, including an unexpected sink issue. Overall, it was a wonderful experience!

9 months ago

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Verified Customer

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Carlviian

I had mixed experiences with customer support. While my last claim went smoothly, reaching a representative took longer than expected. I appreciate the service but believe they could improve response times. I faced delays with a sprinkler claim due to contractor issues, but I'm currently waiting for repairs. Overall, I'm satisfied with Choice Warranty despite some challenges.

9 months ago

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Verified Customer

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Diana

My experience with customer service has been frustrating. I've had multiple technicians visit for unresolved issues, and communication has been poor. Even after several attempts, my oven still doesn't work properly, and my boiler is now acting up too. It feels like the follow-up is lacking, leaving me uncertain about the repairs. Overall, I'm disappointed with the service.

9 months ago

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Verified Customer

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Buddy

I had a positive experience with customer support when they repaired my refrigerator's ice maker. However, I faced issues with my warranty claim for my washer. The process took a long time, and I ended up spending more on a rental while waiting for the reimbursement. Communication could be improved, as I had to ask for clarification during the call.

9 months ago

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Verified Customer

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Virginia

I've been with this service for years and their online software has improved significantly. I haven't needed customer support much, but when I had a serious refrigerator issue, they offered a sensible credit towards a new one. Initially, the contractors sent for repairs weren't great, but now that they're using Best, I'm completely satisfied with the service.

9 months ago

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Verified Customer

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Judith

I found the customer support lacking initially, as communication was difficult due to language barriers. However, after several attempts, I eventually reached knowledgeable help for my water heater issue. My experience with the refrigerator repair was much better, with prompt service and a friendly technician. Overall, my warranty experience with Choice has been positive despite some initial challenges.

9 months ago

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Verified Customer

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Patricia

I had issues with my heating and air system and wasn't sure if it was duct work or the heat pump, so I called for help but ended up paying out of pocket. When my freezer broke, they sent someone quickly, but it was beyond repair and needed replacing. Overall, my experience was mixed; quick response for the freezer, but I faced challenges with the heating system.

9 months ago

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Verified Customer

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Catherine

I had a positive experience with the service; they were professional and arrived on time, even waiting a bit for me. However, I was disappointed when they denied my claim for a floodlight bulb change, which cost me. I also had to use my warranty for a running toilet, and they responded promptly after a few days. Overall, mixed feelings about the service.

9 months ago

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Verified Customer

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Charlie

I had some issues with my appliance, and when I reached out for help, the representative was very responsive. They repeated my questions to ensure clarity, and I appreciated that. A technician was sent out promptly, and they did an excellent job fixing my kitchen range. Overall, I was satisfied with the service and the quick resolution to my problems.

9 months ago

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Verified Customer

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Arthur

I had a great experience with the service. They were prompt, courteous, and professional. The technician diagnosed my refrigerator issue quickly and ordered the necessary parts, returning to fix it in no time. I also had a smooth experience with my washing machine repair; they dispatched someone promptly and communicated well. Overall, very satisfied!

9 months ago

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Verified Customer

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Joy

I was really impressed with their quick response when I called about an electrical outlet issue. The technician fixed it efficiently, and they also addressed a plumbing problem later on. I've used their online claim system a couple of times, and it's been seamless—quick notifications and updates every step of the way. Overall, I'm very happy with their service!

9 months ago

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Verified Customer

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Peggy

I found it really easy to contact support and schedule my claim. The technician was professional and ensured everything was working before leaving. I used the service for rekeying my home, which was a quick and simple process. I also sought help for a pool leak, and the pool company provided valuable information to prevent future issues. Overall, my experience has been positive with no problems.

9 months ago

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Verified Customer

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Marycatherine

I had a frustrating experience with the service. Initially, I rated it poorly due to delays in getting someone to fix my HVAC system, despite multiple calls. However, once they finally addressed the issue, it was resolved quickly. I also had a minor issue with my kitchen lights, but I was too exhausted from work to discuss it further. Overall, the service improved, but the wait was tiresome.

9 months ago

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Verified Customer

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Gloria Valles

I've been with this service for several years. Initially, their online software was poor, but it's improved significantly, making it easy to resolve issues without needing customer service. I've had mixed experiences with contractors in the past, but now that they're using Best, I'm completely satisfied with the service, especially after recent repairs.

9 months ago

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Verified Customer

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John

I had a frustrating experience with Choice Home Warranty. I had to call multiple times for a single issue; my service request was declined initially due to an incorrect model number. After correcting it, a technician finally came out, but all it took was tightening a nut. However, when they did fix appliances, it was done promptly. Overall, the process was time-consuming and needed improvement.

9 months ago

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Verified Customer

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Anonymously

I've had mixed experiences with my home warranty service. Sometimes I get different answers from representatives, which can be frustrating. I learned the hard way about maintenance requirements when my HVAC wasn't covered due to lack of upkeep. However, claims are usually handled quickly, and I've had positive experiences with repairs, like my stove and garbage disposal. Overall, it's been a bit hit or miss.

9 months ago

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Verified Customer

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Lynn

I think Home warranties are a great idea. The problem is when you have to wait for extended periods of time to get parts are have things fixed. I put in a request for a dishwasher repair back on 3/16/25. The repairman came to the house on 3/24 only to tell us he had to order the part. After I called several times someone finally got back to me 4/7 and I finally got the repair 4/9. The excuse was they couldn't get the part from the manufacturer but that didn't excuse them from not communicating with me for 15 days. The repair man was courteous and professional. He completed the job when he arrived with the part on 4/9/25.

10 months ago

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Verified Customer

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Sandra

My first experience with Choice was with a seller purchased policy on a condo I bought. When I experienced a problem, I was able to contact you online and an appliance company contacted me within an hour to set up an appointment to repair my washer. The work was done timely and thoroughly. When I decided to purchase a policy on my primary home, Choice Home Warranty was the option I wanted.

10 months ago Edited December 2, 2025

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Verified Customer

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Karen

Customer Service personnel were helpful by addressing the issue with the original serviceman Choice sent to fix my dryer . Hevsited multiple times and wasnot able to fix the problem but he did want me to pay him $200 for a cleaning I did nopt need. Once I got tot he right department, the CHoice rep understood my dilemma and sent another tech who was able to fix the dryer onhis first visit in less than 2 hours. I was disappointed inte Claims department who told me I woudl not be able to get a new service tech without paying an additional deductible. I amglad I found a phone number direct to CUstomer Service lest my overall rating woul have beenmuch lower. The time I spent with the initial tech resulted in multiple visits to the laundromat that could have been avoided.

10 months ago

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Verified Customer

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Jayson

Excellent company! I was with another national brand and referred many real estate clients to them. After switching to Choice, I made a new choice to contact all my hundred of clients and told them they may want to switch when their term ended. Since I own the Real Estate brokerage I recommended all my agents do the same! That’s the difference between Choice and other national companies!

10 months ago

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Verified Customer

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Danish

I’ve had a great experience with Choice Home Warranty so far. They consistently send licensed technicians who do quality work, and most of my service requests have been resolved successfully. The process has been smooth, and I appreciate their responsiveness. If you're looking for a reliable home warranty service, I’d recommend giving them a try!

10 months ago

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Verified Customer

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James

I like the company, but sometimes it takes a couple of weeks to get a part. My bathroom sink was looked at on February 18th and said they would be back in a week. On March 11th I received a call to come replace the faucet lines. Was told the repair person was really busy. I understand that, but I had to have a leaky faucet for almost a month before it was fixed. I had to keep dumping the bucket I had under my sink. Not a major problem, just annoying. Customer service is great and this is the start of my second year with Choice. Still going to stay with them, just wish the process was a little faster.

10 months ago

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Verified Customer

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Anthony Reino

I signed up for this service full believing that I’d never need it. However, shortly thereafter, my microwave malfunctioned because of a faulty sensor. I called the company & they dispatched an outstanding repair person that evaluated the issue, ordered the part, & replaced it in a very short period of time. I’m happy I have this service & peace of mind.

11 months ago

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Verified Customer

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Dianne

The repairman was amazing. He fixed the dishwasher and 6 days later came back to fix the clothes dryer. It was stacked dryer so he brought help to move it, Fixed it in short order and it has been running non stop since he left. Excellent service from Choice. They react immediately. They sent a top notch service repair service company. Could not have asked for better.

11 months ago

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Verified Customer

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George Allin

We have been very pleased with our service from Choice Home Warranty. We are on our second year with Choice Home Warranty on our personal residence and one of our investment properties. We have use the service 4-5 times within the last 12-14 months on our personal residence, including our Heating and Air unit, clothes dryer, and garage door opener. We are thankful for the service we have received from Choice Home Warranty!

11 months ago Edited September 4, 2025

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Verified Customer

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Paul

I had a mixed experience with their service. It took quite a while for someone to come out, but once they did, the technician was excellent and resolved my issue. I also had a plumbing emergency with my hot water heater leaking, and they managed to fix it the same day, which I really appreciated. Overall, they took care of my problems, but the initial wait was frustrating.

11 months ago

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Verified Customer

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Tracie

I had a mixed experience with the service. Three out of four tasks were completed well, but one repair was delayed due to a part order, leaving me uncertain about its completion. Communication with the company was lacking, causing some anxiety. However, when my hot water heater failed, they responded quickly the next day, resolving the issue promptly.

11 months ago

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Verified Customer

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Rich

I had a great experience with customer service. They quickly corrected a mistake I made and scheduled my service visit efficiently. When my microwave stopped working, a technician was assigned promptly, and I received a replacement check shortly after. I also had a plumbing issue, and they sent someone out within a day. Overall, I'm very satisfied with the support I received!

11 months ago

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Verified Customer

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Angie

I haven't interacted with customer support directly, but scheduling online was easy. I had a garage door issue and they quickly sent a technician who provided excellent service. I also used my warranty for my dishwasher; although the part wasn't covered, the technician found a solution at a minimal cost. Overall, I'm very satisfied with their prompt and helpful service!

11 months ago

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Verified Customer

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Nerolee

I had a frustrating experience with customer service, having to call multiple times and wait excessively each time. It felt like a waste of my day. Additionally, I received a technician who seemed unqualified and struggled with communication. However, I did have a positive experience when I needed to use my warranty recently; the issue was resolved promptly.

11 months ago

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Verified Customer

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Jack Martin Missouri City, TX

I had mixed experiences with the service. The response time was great, but I felt misled about what was covered for my central air unit. I used the service multiple times; the dryer repair went well, but the faucet replacement in my bathroom left me disappointed as it didn't match my existing setup. Overall, prompt service but clarity on coverage is needed.

11 months ago

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Verified Customer

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Frank

I had a good experience with customer service when I called about a leak in my upstairs bathroom sink. They responded promptly and the technician did a great job fixing it. However, I was disappointed that the replacement faucet didn’t match the original. I also had a separate issue with my central heating that was resolved, but it took some time. Overall, the service was decent.

11 months ago

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Verified Customer

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Penny

I had mixed experiences with the service. One repair was confusing, as I wasn't informed that my microwave would be replaced instead of repaired, leading to disappointment with the replacement options. However, the second experience with my washing machine was excellent; the technician quickly resolved the issue. Overall, the technicians communicate well and are efficient, but clarity could improve in some situations.

11 months ago

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Verified Customer

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Melissawalt

I had mixed experiences with customer service. While wait times can be long, I've generally received quick and positive responses. Recently, my dishwasher needed service, and while the parts took a while, it was ultimately fixed. On another occasion, my AC issue was resolved promptly and the technician was very helpful. Overall, good service but improvements in parts delivery would enhance the experience.

11 months ago

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Verified Customer

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James

I had mixed experiences with the service. One time, replacing a dishwasher was smooth, but the hot water heater repair turned into a complicated ordeal. The technicians had issues, and it felt like a runaround with multiple visits. On a positive note, they responded quickly for my washer issue, diagnosing it promptly and offering partial payment for a new one.

11 months ago

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Verified Customer

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Dhaval

I had a frustrating experience with my washing machine repair. It took an excessively long time to receive an e-gift card, forcing me to use a laundromat for nearly a month and incurring extra costs. Additionally, I've noticed ongoing issues with the AC and electronic problems that haven't been addressed well by the vendors associated with my warranty.

11 months ago

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Verified Customer

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Jeff

I've had a good experience with the service. They respond quickly to claims, though there's sometimes a disconnect between the service contractor and the company. I had an issue with my refrigerator that was resolved promptly. However, when my heater broke on New Year's Day, I had to call my own contractor, which was costly. Thankfully, the warranty company is addressing the issue now.

11 months ago

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Verified Customer

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James

I had a great experience using the warranty service recently. The technician for my refrigerator was fantastic; he quickly diagnosed the issue, defrosted it, and ordered the necessary parts. My fridge is now as good as new. Additionally, the plumber efficiently cleared a clog in my sink's spray nozzle, restoring our water flow. Overall, I'm very satisfied with the service!

11 months ago

Choice Home Warranty Reviews