Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Robert

I paid additional money to cover pool equipment. It has been 11 weeks and still no response to approve. Stalling to make me pay out of pocket or deal with a public health hazard and fines. Complete and utter criminal behavior on their part. Find another company while you can

2 months ago

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Larry

I like Choice Home Warranty, but It takes to long for you to call me back once I try to make a claim, sometimes two - three days, and sometime I don't ever get a call back!

2 months ago

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Rosalinda

Technician very knowledgeable and friendly. He gave feedback with when product available and service date

2 months ago

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Maryann

They are professional and polite. Easy to work with. I needed help with my AC unit and they handled it beautifully.

2 months ago

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Delisa Jemison and Xavier Howard

The last few calls and assistance I had, has been great the timely response and customers service has been very professional.

2 months ago

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BG

This is my first year trying a home warranty. 😊 The representative has been thorough and patience explaining the benefits of the warranty.

2 months ago

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Geoffrey A

The technician who came to fixed my fridge was very professional, will definitely recommend him to my friends.

2 months ago

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Darren Atwood

I gave a top rating for the technician who came out. Our technician was great! I hope if we ever need help with our Air & Heat, that his company is provided.

1 month ago

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David Thornton

They are the worst. It’s a complete scam. They sell you a plan and tell you if they can’t fix it, they replace replace it, all for a $75 charge each incident. Well they replaced my water heater and “my part” was over $2000. I could have had it done for that myself without the warranty. Then when that water heater leaked they denied the claim saying it was water damage and they only cover normal wear and tear. Well why did it start leaking? Also if the technician comes three times, you pay him $75 3 times. I appealed and the nastiest person ever called me and basically told me to piss off in the rudest tone possible, I didn’t even bother arguing with her. It takes days to weeks, no exaggeration, for them to get someone to your house and it’s never a reputable company, more like folks off Craigslist. I’ve never had another warranty so I can’t compare but please do yourself a favor and don’t pick this one.

1 month ago

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Carol Johnson

1) water came thru ceiling from the roof. I was told the repair is not covered 2) had new furnance installed thru Choice. When weather changed, ran the heat. Only cool air is blowing out. Furnance repair came out. New furnance needs a board replaced. Choice would NOT cover the board replacement. Now, I have to pay out of pocket for roof repair and furnance board replacement.

1 month ago

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Rodolfo E Viera

I had a great phone experieince. Very helpful. With the plumber also who was was undertnding when the pfaucet I had called about began to work normally on iits onwn.

1 month ago

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Bob Carducci

Peace of mind if things get broke. I’m on a fixed income and one less thing I have to worry about. Truly a life saver for me.

3 months ago

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Mary Kearns

The repairman seems very knowledgeable. He was very friendly. He was able to answer any questions that I had. Very pleased with this service call.

3 months ago

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Mark Hunter

Calling in to make a claim you have to talk with someone that speaks poor English, Choice should employ American workers, I had a dishwasher washer go out and repair person said it wasn’t worth fixing, Choice warranty would only reimburse me 250 to buy a new one. 65 call out fee for repair man, 150 to have it installed. New stainless steal dishwasher is 700. Very disappointing on this service. Save your money and don’t get Choice Home Warranty

3 months ago

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Steven Moore

I’ve been pleasantly surprised with the Service. Find them to be expedient and professional. Would definitely recommend.

3 months ago

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Laurie

Great service representative and he was professional and courteous, efficient and friendly! I would have him work on my appliances any time,

3 months ago

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Marsha

Thos company is horrible. Please don't get it. I've been without a frightened for almost 3 months. In my area only one person and he has told them several times it can't be fixed or he can't fix it. We are losing our food because it cools sometimes on tge frig side but then will shoot up to 54 degrees. Left side doesn't work. I don't here from them at all. I have to call them and talking to people in India I get nowhere. I have filed a complaint with the news station to assist me in getting this resolved

3 months ago

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arun sharma

to get service it is easy to go online and file but to get service performed takes a long time in fact my last call to check my hot water heater took more than 5 days to have somebody come in.

3 months ago

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Walt

I had a frustrating experience with customer service, as I was hung up on multiple times while seeking answers. However, when I finally got through, the appointment scheduling was prompt and the technician was courteous. Unfortunately, my washing machine couldn't be repaired, and the replacement process took much longer than expected, causing inconvenience.

3 months ago

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Anonymous

I had mixed experiences with customer support. While they were responsive and scheduled timely appointments for AC issues, one visit was delayed, and I had to handle some maintenance myself. However, another visit for a leaking water heater was disappointing; the technician did little and left me waiting for a resolution. Overall, the service was decent but inconsistent.

3 months ago

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Kathy

I've had ongoing issues with my refrigerator that were never resolved despite multiple technician visits. They denied my claim, claiming it wasn't normal wear and tear, even though the problem is inaccessible. Customer service is unresponsive, and I've heard similar complaints from others. I'm just waiting for my policy to expire to switch companies. On a positive note, I had a plumbing job done well under warranty.

3 months ago

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Brian

I had a frustrating experience with customer service. Different agents provided inconsistent answers to my inquiries, leaving me confused. Additionally, trying to get assistance for my appliances took far too long, and the reimbursement process was a nightmare. After paying for a warranty, I was disappointed with the low reimbursement amount and the disrespectful treatment from the representative.

3 months ago

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Gerald

I had to use my warranty for plumbing due to a leak in the toilet tank, and I was pleasantly surprised by the quick response from Choice Home Warranty. The plumber arrived the next day and resolved the issue efficiently. However, I had a previous experience with a water heater replacement that was costly and didn't align with my contract, which was disappointing.

3 months ago

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Corrinne

I had a mixed experience with the warranty service. The technician was professional, but I faced issues with coverage on certain items that I believed were included. It was frustrating to pay for replacements when I thought they should be supported. Overall, I hope for clearer warranty terms in the future.

3 months ago

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Verified Customer

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John

I had a good experience with the service; they were professional and resolved my daughter's AC issue quickly. However, I faced a frustrating situation with my water heater repair. The warranty coverage was inadequate, leading to unexpected out-of-pocket expenses. It felt like a scam since the warranty didn't cover necessary repairs. Overall, mixed feelings about the service.

3 months ago

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Verified Customer

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John

I've had a frustrating experience with customer service. Despite multiple attempts to get assistance with my air conditioner, I received no callbacks, and my emails went unanswered. I ended up paying out of pocket for repairs because they wouldn't approve necessary fixes. The lack of communication and support has been incredibly disappointing, leading me to cancel my service with them.

3 months ago

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Tammy

The gentleman from American Pro did a AAA+++ plus job. Got the broken item replaced and fixed in know time. Very Happy with his Service.

3 months ago

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James

Living in a rural area did not like having to find my technician pay for the service and be reimbursed. Communication with the customer could be improved..

3 months ago

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Sanjiv

In one my fist service request, I ended up in paying without any resolution or even review. I had to call handyman privately to get fix done. My other interaction have been satisfying

3 months ago

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Cheryl

Take to long to get a service call then have to wait and get a second opinion then have to wait to find out if the item will be fixed or replaced. Then have to wait another 30 days for replacement

3 months ago

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Verified Customer

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Peter M and Dorothy C Benton

Excellent service visit. Technician found the problem on our dryer and replaced the rollers that were making the noise.

3 months ago

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Jim

Our realtor suggested this company and set up the contract

3 days ago

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Rhoneshia

I thought I was getting a good deal monthly

6 days ago

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JL Gray

No experience with them, though I have been a customer since 2023. However being denied for the first claim was disappointing. The case manager Patricia was very helpful in her explanation, knowledgeable, did give me a credit on the next calls service fee,

2 months ago

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Charles R

Initial diagnosis takes too long, several days or weeks after claim is filed and rarely resolved same day. Convenient online claim method, reasonable service fee amount. Choice is Very poor at replacing appliances when repair is denied, big hassle and always undervalues your appliance. Customer is always out of pocket. For example I'm still waiting on payment for a June claim, they only approved $272 to replace a high end dishwasher. They only give a LOWES gift card instead of cash/check which sucks. I've been a customer since 2015, not sure if I will renew again. In general I prefer home warranties for their convenience of not having to find your own repair contractor for initial diagnosis.

2 months ago Edited September 17, 2025

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May Chevez

My shower cartridge was defective and I had Rafael from OSO plumbing come out, he was very knowledgeable and very professional , he did not mind me watching him while he was working too. Thank you.

2 months ago

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Verified Customer

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Kate

I like how easy it is to file a claim. I have had three claims and all of them were serviced quickly and professionally, and I was very happy with the results.

3 months ago

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Lisette

I like how easy it is to put in a claim and get things fixed. Although at times, parts were not covered which is upsetting when this is why we have this additional coverage. To help ease with the cost of repairs.

3 months ago

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Verified Customer

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Ben Rodriguez

I was able to get by tankless water heater done quickly with the of a contact from Choice home warranty. The individual was quick, efficient, and professional.

3 months ago Edited November 8, 2025

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Flauraa Pitts

I am disappointed because my dryer and refrigerator is still not working it have been two months and a half since I put my claim in and they are still not fixed I know that the parts are not easy to get but still I am disappointed

4 months ago

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Ebony Russ

It is taking over a month to get my built in microwave fixed. I'm beginning to wonder what service am I paying for. Choice does not appear to enforce a service level with their technicians. It is frustrating and causing me to reevaluate renewing my contract with Choice.

4 months ago

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Maryann

3rd party are not reliable for parts. I have been waiting over a month for a part for my ice maker. Tired of waiting. Every one gif my money. I would like someone to really see what is the delay. Not satisfied with their response.?

4 months ago

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Maurice

Your company is an absolutely Total Scam, Fraud and everything else in between... I purchased a 3 yr Home warranty in October 2024 and had an issue with my A/C on this past 4th of July weekend (2025). Fortunately I have a Window and a Mobile A/C unit as I didn't expect Choice Home Warranty to come out that weekend. A few days later they sent a rep from SEARS to take a look at my outdoor unit where, according to CHOICE, he reported Dirt and Debris caused the compressor to fail, therefore they declined coverage, I think they also mentioned lack of tuneups as well, which I have my Unit services 2x yr (I have the receipts). When I finally spoke to a Representative named Andrea, she reconfirmed that you were Not going to cover the compressor but they may be able to supplement the replacement cost, so she asked me to secure a quote for her review. This request kinda sounded fishy so I called an A/C acquaintance of mine to come take a look. 1st of all the compressor is a self-contained unit without External fans, vents etc, there is literally No amount of Debris that would cause a failure (unless the entire housing unit was full of dirt I suppose). 2nd, he found the problem was that the Power Plug to the compressor shorted out which could Not have been caused by Dirt and Debris because it had a cover?!?! I called yet another A/C guy just to verify, sent him pics and he also told me that this was a common failure with this specific type of compressor. I do have pictures by the way!!! To add insult to injury Choice sent me an email today 7/15/2025 telling me that they are cancelling my contract and sending me a Prorated refund. Your company SCAMS people, you guys should be ashamed of yourselves because I was actually referred to you by my Neighbor!! I should have checked your Google Reviews first, which were Horrible by the way!

4 months ago

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Verified Customer

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Leslie Parker

I filed a claim for my AC 27 days ago. 20 days ago they approved a replacement was needed and provided me my cost. I agreed to pay. I was supposed to get the new unit 13 days ago, and paid my portion 2 days before that. The unit ordered by Choice was not available when the contractor went to pick it up (it was an outdated model). It took another 5 days for Choice to order another unit to be ready 6 days ago. However the unit was not there at the supplier again 6 days ago. It was not there 5 days ago either. It was finally there 4 days ago and was installed that day. However the new unit cooled my house from bear 100 degrees to around 90 degrees. I added to the claim about this 2 days ago. A tech came out yesterday and made some adjustments but it was still not cooling lower than 90 degrees, so they checked the refrigerant level and it was a little low (this is supposed to be a brand new unit by the way). Unfortunately the new refrigerant (R484B) is hard to find so now I’m without AC again until they can get some and SEE if that helps (unable to run the unit to avoid any damage). I have been without AC now for 27 days in Phoenix AZ with record breaking heat wave temperatures and there is no end in sight yet. Choice has been very hard to deal with. When I tried calling after the first unit was not available, the call kept failing (I tried customer service and the sales numbers). All messages posted in my claim online by me and by Choice disappear. Only the approval message from 20 days ago remains. Sometimes their response is sent by email but not always.

4 months ago

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Cheryl

All good. Quick response and very professional tech. He was a GE tech and knew exactly how to fix my dishwasher Web sight easy to place a claim. Very satisfied all around

4 months ago

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Fritz

Warranty seems OK except there are hidden fees with every call. A replacement water heater cost an extra $300 to replace. When asked what was the extra charge for, the answer was a fee to get rid of the water heater. That seems a bit expensive. I could have brought it to the junk yard for free. If this keeps up, I will not renew.

4 months ago

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Christopher

My ONE and ONLY claim was handled so poorly, that I decided to just hire a company myself to have my HVAC system repaired. I was canceled on twice by the two lousy companies that you were going to send to my home, and all after I took two days off work to be available to meet them! When I called the 800 number to see why it would take so long to get someone to my home to fix the problem, your people told me that all of the repair places were too busy and couldn't get out to my home before 2 weeks. I called at least 5 places and each and every one of them said that they could be there within 24 hours! Including Sears Home Repair, which was the company that said they were assigned to my repair! If you expect people to sign up with your company and keep renewing their policy every year, you need to make a better effort than this and you need to align yourselves with better more reliable companies than the ones you have now. I will not be renewing my policy. I have two months left on my policy and my dishwasher has quit working, but I will call a company myself or just go buy a new one. And I have told everyone I know how poorly I have been treated and am looking into writing a letter to the Better Business Bureau. Thank you for nothing, except spending nearly a thousand dollars to receive nothing in return.

4 months ago

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Bob H

4 months ago Edited July 8, 2025

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Anne

I think I did this. The scheduling part was not good very long wait due ti some billing issues I was not notified about and sink not being able to be used. Frozen garbage disposal.

4 months ago

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Sandra

Really dont know how to answer this at fitst things were going I was to receive a check for replacement s9 far I have paid for everything and received no compensation so seriously thinking of canceling policy which I paid in full for 15 months . Realky dont know what to do. Sandra Lee

4 months ago

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