Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Verified Customer

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Linda Beatty

Within 24 hours the tech came out to fix my garage door opener.It couldn't be fixed,Choice home warranty covered it 100 %.This replacement paid for my annual cost of warranty.Best home warranty company

7 months ago Edited April 5, 2024

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Verified Customer

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Theresa

I chose Choice after reviewing feedback and customer ratings. We have been impressed with the customer service, easy online claims submittal process. Just simply AWESOME!!!!! I've recommended Choice to my neighbors.

7 months ago

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Marie Locklear

I'm pleases With this company. I didn't have any claims the first year, but I've had two this year. Service was fast and painless. The tech on the last claim was very nice.

7 months ago

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Verified Customer

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John

When I ask a question, I never get answers. I've been putting in and asking questions and I have not gotten an answer yet about my contract. I've used it once. I put in three total this year and had to cancel two because what I thought was broken decided to get fix itself, except for the refrigerator, but that was taken care of.

8 months ago

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Verified Customer

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Peter

When my wife and I signed up for Choice, We were assured that we would be able to choose our service company. That was not the case on our first service call. Subsequently, the technician that responded ended up not being able to fix the stopper of our two year old commode and the only alternative was to purchase a new commode that we had to order and pick up from a local store to have them install. $750 later…

8 months ago

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Verified Customer

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Chris Musco

There are a few things that I have enjoyed so far with choice home warranty. Gift is the ease of placing a claim. The second is the quick response time. The third is the quality of service providers

8 months ago

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Verified Customer

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TeeTime

Initially, the rep misidentified my plan; Said my issue was not covered. Once that was straightened out, almost immediately, technician was assigned and quickly available. Technician also accommodating to my schedule.

8 months ago

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Verified Customer

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Enrique San Jose, CA

It was my first claimed, so I expect to get answers quick and expect my call be answered as smooth as possible. And indeed, actions was taken and my claim was answered and job was done professionally.

8 months ago

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Verified Customer

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Carol Perez Cleveland, OH

Quick to schedule appointment, but fairly long wait (1 week) for repair person to come out to look at it. Then even longer (2 weeks) for appointment to come back and actually fix the issue. For a large family, 3 weeks is a long time to go without washing clothes

8 months ago Edited March 18, 2024

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Verified Customer

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Charles Baran

There are times when you attempt to communicate with them, that ypu simply think "the lights are on but they must have their head in the oven" They do NOT hear what you are saying at claims time...they simply repeat their script! Getting to talk to a supervisor about you claim is as close to a Donkey giving birth to a Rinocerus. GOOD LUCK!

8 months ago Edited June 7, 2024

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Verified Customer

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Tes Kefle

The quick response. I called on Saturday afternoon when I found out my heater was not working. On Sunday I was notified service was schedule early Monday. Chicago as you know the weather changes so rapidly. So on Monday the heater was fixed and running well. Thanks Choice.

8 months ago

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Verified Customer

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Peter Kingan Houston, TX

My appliances were repaired in timely manner. My kitchen was left totally clean and like no one was ever there. Everything works great. Service man called and let me know time line

8 months ago

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Verified Customer

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joe verrengia

The only thing that I would like to change about this company is the length of time it takes to get a gift card when they’re replacing an appliance, other than that they’ve been fantastic and the people who answer the phone to help you are very knowledgeable and helpful And fully address any problems that you may have

8 months ago

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Verified Customer

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Kathleene Hoffman Plainfield, IL

Washer broke got money to buy a new one. Then the microwave needed to be fixed. I paid 69 dollars and it's good again. The man thar come from Razor Sharp is very nice and honest about what's wrong. I very happy so far.

8 months ago

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Verified Customer

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L. Johnson

When I join this company I was happy until I needed help to repair my air condition, the contractor they sent out couldn't fix the problem, all he wanted to do was check the refrigerant he said that the company would pay for anything more. I end up fixing the problem myself. Iam very disappointed with the contractor that was sent out, he was not helpful at all. Larry Johnson

8 months ago

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Verified Customer

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Janet kaplan Pittsburgh, PA

They always do the right thing. Either fix it or replace it! I have never had a problem with Choice Home Warranty . Have been using them over 6 years and it’s worth every penny

8 months ago

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Verified Customer

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Barbara Alderman St. Cloud, FL

My sink was stopped up. The guy came in. He spent no time at all. He did something to the sink, and it was the same. It was exactly the same so I had to have someone else come because he couldn’t come back and had to pay for someone else, I requested my money back since it all happened within three days and they said no I didn’t get my I didn’t get any satisfaction from this guy and I wouldn’t let him come back anyway so I’m very disappointed that y’all took my $85 and wouldn’t give it back to me because it was no help at all and I had to pay twice because I had to pay someone else B

8 months ago

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Verified Customer

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Karen Abrams Louisville, KY

Tech came unprepared. We had sent make, model, serial. And problem ( timer won’t advance), first to Choice, then again to Sears home service at their request. Tech showed up with no info and no parts. Spent all morning trying to get his app to work. Then said was waiting on authorization. I finally called Choice and got the authorization number for him. Then wrote him his check for the call. He then told me he couldn’t return to replace the timer until March 27. This was in Feb 20. Half the day wasted and nothing done.

8 months ago

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Verified Customer

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James Mckenzie Buckeye, AZ

Choice Home Warranty has been outstanding. Over the last 5 years they have saved me a lot of home repair cost and are always prompt on getting on all work orders worked quickly.

8 months ago

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Verified Customer

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Randles Lunsford AZ

The plumber that was sent out came out and did evaluation. Found out what the problem was handle. It got everything started. Got my insurance company involved in it. He did it. Awesome job appreciate

8 months ago

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Richard

35 minutes ago

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Verified Customer

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Greg Thomason

Responded quickly, approved the work quickly

2 weeks ago

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Amy Jacques

Choice home warranty did not cover one major electrical system claim and only a small amount on a plumbing system claim.

2 weeks ago

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Tammy

Just a couple months later and I’m still having the same issue with my dishwasher

3 weeks ago

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Verified Customer

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Joseph

Working with the people on making my claim for service!

3 weeks ago

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Verified Customer

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Kem

Superb customer service, money we save and peace of mind.

3 weeks ago

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Verified Customer

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Jorge

It is the best to attend to the guarantees as it should be

3 weeks ago

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Verified Customer

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Billy

Great service, quick respond, very professional technician.

3 weeks ago

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Verified Customer

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Kim

Always a quick response if we need a repair!

4 weeks ago

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Verified Customer

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Deanna

They do not care if you get service in a timely manner. If they schedule you with a provider at a time that does not work, too bad for you.

4 weeks ago

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Chandler Masters

Summer is definitely here. My main floor air quit cooling during the night of 6/29. I came home from work at 11:00am and it was 83 inside. I put in a claim at 12:14pm and made plans with the wife to move to a different part of the house until the air was fixed. AT 1:16pm I received a call from the Technician and I was back cooling by 3:00pm!!!👍

4 months ago

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Denise C.

I haven’t had to opportunity to use my home warranty yet, I had been shopping and asking a ton of questions. Milan was extremely knowledgeable and her patience while I drilled her with questions was commendable. I have already referred 2 friends that were looking for home warranties to her. So far I am pleased with my decision to purchase with Choice.

5 months ago

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C Schomer

We have had two claims and both excellent. The first took a little time to connect because of a weekend; however, the second call we had an appointment scheduled by the second day. Communication via email was excellent; provider arrived within stated window and completed the repair completely. Personal and professional. I was skeptical about accepting whoever they sent, but in both situations we were well pleased. In both cases the $65 fee was very reasonable for the service call and all other costs were covered. We are very pleased with this warranty.

5 months ago

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Kent

There is little feedback by the Service Repair person. I had to make several attempts to contact him via text and phone calls before he gave me an update. The equipment is a Hybrid Water Heater system and the system have been working as an electric water heater. The blower mechanism needs to be replace and the part has been on order for close to three weeks. The repair person mentioned that in his experience that the electric portion of the water heater normally breaks down about a year after the blower breaks. He claimed that he recommend to replace the entire unit but Choice Home Warranty only approved the replacement of the blower. So I forsee that the system will break, I will have to file another claim (time), will have to pay another $100 (deductible) and wait a long time before the unit is replaced. Not the best results thus far. But I must way that Choice Home Warranty does respond quickly not like my previous home warranty provider. Choice Home Warranty should implement a follow up system to monitor claims and follow up with the provider instead of having the customer follow up. Kent

5 months ago

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Christine Sparks

Rules, options, and process is upfront. There is follow-through and they pay/reimburse within six weeks. The problem is the length of time to get something fixed. We live in a rural area with few known repair techs, and even fewer service companies who will jump through the home warranty hoops. You (the homeowner) will have to submit the service quote online with the tech standing beside you. (The techs don't have time to do this, but you will not be reimbursed for that $1800 water heater replacement that you promised the tech you would pay out of pocket!) Each household item has its own reimbursement value, so don't be surprised if it's lower than today's actual cost. Other than a long process, and having to do the electronic claims work yourself, it works.

5 months ago

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Dixie

The Technician that came to check out my furnace was very professional, efficient, knowledgeable, friendly, informative as he did his job so I knew what was wrong, and very clean in his work, he gathered up all the paper that had been laid down to keep the carpet clean. I was very pleased with this service. Choice Home Warranty has Triple AAA Service.

5 months ago

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William Rawls Jr

We have never had a Home Warranty plan until recently. Our first claim experience has just occurred and thus far has been very positive. Choice Home Warranty made it very easy to file a claim online and they responded quite promptly. A local technician was sent to us for inspection and approval for the work to be done soon followed. CHW and the technician have both been very courteous, professional and considerate of us and we appreciate it. We do not regret our decision to purchase a Home Warranty plan and we are very glad we chose Choice Home Warranty for our company.

5 months ago

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Sonia Melendez

I couldn’t believe how fast they came to service me when needed. And not to mention the same day at that. That was phenomenal of them to come out the same day I called. Now that’s unheard of. I had another company that would take your call and say that they would come out the next day or 2 days later. Which I thought was Ludacris. You want service the day you call if anything. Choice warranty is the best by far. That’s why I chose them. Thank you for the fastest service ever. Thank you Sonia

5 months ago

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JEFFERY CHAVIS

Refrigerator Repair Placing my claim was easy over the phone. The appointment was scheduled, and the tech arrived early. He took his time to identify the issue and kept me informed during his troubleshooting. He ordered the required part to tix the freezer and scheduled a return appointment. The repair technician was great, polite, and cleaned up behind himself. I would highly recommend him.

5 months ago

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Verified Customer

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Pat

I have two accounts with you right now. One for a home in Florida and one here for my home in Pennsylvania. I had a refrigerator go bad. I had the repairman come out. I paid the amount that I had to give him. He looked at it and he said this cannot be repaired. And I saw that too. And it had to be replaced. And I was under the impression when I signed up for both of these contracts and I had a contract year before this for a home in North Carolina, but I was told it was going to be replaced. My refrigerator was not replaced. I was given a customer service woman that I had to talk to concerning that because I did not accept what they were giving me. I paid $2,300 for the refrigerator. And I was supposed to be given 900 and some dollars, which I still have not gotten yet after 3 weeks. She said it would take a while, but it's over 3 weeks, and I still don't have a penny. I had to go out with my own money and buy a new refrigerator. I said, why are you only giving me 900 and some dollars for a refrigerator that's over $2,000? She says because we found out that people, if we replace the refrigerator, they don't like it, and they have a different choice. So we decided to just give them the money. I said this is half of what I need. She said, told me to go to American Freight that they have refrigerators there, that I can get cheaper, they might have dings on them, or they might be okay, and that can replace it. I did all of the research on American Freight, and they are a shoddy company, they screw you over. If the refrigerator doesn't work, you're stuck with it. They ignore the call. Somebody you don't want to deal with. So I'm back to paying the full amount on my refrigerator. I feel bad because I took Choice. After all, it was rated the number one warranty company. And I'm disappointed for that. And I'd love to know where my check is for the refrigerator. And I still don't know why I don't get the full amount to get my even close to the full amount to get my refrigerator replaced.

8 months ago

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Verified Customer

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Irma

I had to have a heating unit replaced and I did not know the time frame would take so long. Right now, it's cold and I have no heat. When I called they did send a technician out, and the technician told me what was going on and that my unit would have to be replaced. And that was about 2 weeks ago and the only thing I can find out now is that the unit has been ordered, but they can't tell me when it would get here for the technician to install the unit. So I am not happy right now.

8 months ago

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Verified Customer

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Carol

I used the warranty the last time my heating went out. It was very cold outside and I was given the wrong information, information that was canceled out. But it was not canceled out, I was called by mistake. It was a little confusing with my scheduled appointment. It was canceled, but it wasn't canceled and I had to go out and purchase the heater because of the length of time that it was supposed to have taken, which it did not. But the gentleman who came to work on my heat was very pleasant. He arrived and we did repair the heat. And he was very helpful in pointing out a couple of things for me. And I was I was happy with him.

8 months ago

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Verified Customer

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Joyce

Toward the end of last summer, they sent someone here to fix my dryer and he said it needed a certain part. He was going to order it and I never heard from him ever again. But my dryer was working after he left, my dryer was working okay, everything was fine, so I just didn't contact Choice again.

8 months ago

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Verified Customer

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Barabra

I don't like not being able to call that everything has to be done online. I've had to use it twice now, and everything was good, except for the fact that I had issues getting things set up. So I would have preferred to talk to someone than have to go online.

8 months ago

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Verified Customer

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Tim

The last time we used it was to unclog the toilet. But about 30 to 45 days the toilet quit working again and the company was called, and they said it had been 31 days and we would have to go back through the warranty company again. All in all it's been a good experience. That's the one thing.

8 months ago

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Verified Customer

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Denny

We discovered a leak in the basement, and we couldn't tell where it was coming from. So we called up Choice, and they wanted to send a representative, or a plumber out 3 days later. And it took a lot of convincing to get them to understand that it was a leak and that it had to be fixed now because it was dripping all over the place. We finally got them to come out the same day, but the plumber couldn't find the source of the leak. And so, we cut two holes in the wall of my laundry room and I got charged $90 a piece for those, in addition to the $85 service call fee. I didn't think that was right that I should have to pay for those holes to be cut in my wall. Then the follow-up to that is trying to get those holes repaired, I called up Choice again. And they sent out a drywall person who patched the holes and put the mud on them and then didn't sand it or paint it and I can't get down on the floor with my new knee to be able to finish the job. So I got charged another $85 call for someone to do half the job and was willing to quote me on finishing the job, which should have been part of this all along. So both things got attended to, but they weren't done right. And I kept on getting these requests from first the plumber and then the drywall guy for extra fees that weren't supposed to happen after my $85 service fee.

8 months ago

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Verified Customer

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Elsa

Getting service right away was hard. Recently, it seems to have improved a little bit, but initially, like $25,000 in damage in the basement because of the delay, in getting the sump pump and the the water heater. Once broke and it took like 3 days to get it repaired. And then the other one had broken and so by the time, everything was all said and done, giving a lot of damage, but thankfully I'm well insured, so it's all covered. Since then though they've come right away. The most recent one which followed the garbage disposal. They were here within a day and before I even said something, they were not only there, they placed it right on the spot and it was done.

8 months ago

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Verified Customer

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Lorie

We had a refrigerator stop working and we called to get it repaired. And we had the repairman come out and he did a very good job. We also did a dishwasher about a month prior to that, and the same representative came out and he was really good about that as well.

8 months ago

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Verified Customer

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Theodore

The air conditioning system deal was not working properly, I called and they gave me a claim number and they directed me to a local company in the area that they work with to fix the problem and they fixed it and I'm satisfied.

8 months ago

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Verified Customer

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Rita

Everybody's been receptive and never had an issue when we call. The heating mechanism in our dryer gave out, and everything no matter what setting it was on, was too hot to even touch the outside of the machine. We couldn't use it without burning our hands. So we called and they sent somebody out right away and got it repaired.

8 months ago

Choice Home Warranty Reviews