Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Jolie

It's not the contractor per se; its more so of the process to get a repair completed (shouldn't take several weeks for a simple repair due to the requirement for multiple requests and multiple charges). I do not like the fact that when there is an issue, it takes multiple contractors to resolve. Why not assign to a contractor and have them complete the job from start to finish and include it as one. For example, contractor took a look at what the issue was ($75); input the request for service (assigned to a NEW contractor) who kept putting me off for several weeks and felt that coming at 8PM was okay with me with young children in the home. I called you all to say that it was unacceptable and to please assign to original contractor, who was able to take care of within a few days (another $75). Why does it take two different contractors to do something that could have been taken care of within days of the initial call? Alot of time was wasted and my tenant still has a hole in their ceiling from the water damage. I chose to not input another request in for the repair, in order to avoid the $75 deductible when it is related to the original issue.

8 months ago

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Verified Customer

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Faye

My refrigerator was not repairable so Choice will send an e-gift certificate for replacement of fridge. Service was fast/very pleased with that. Choice told me the e-gift would take up to THIRTY days to receive. It’s been almost two weeks so I have to be without a fridge for two more weeks. I called the company at least twice and was told they cannot expedite claim.

9 months ago

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Verified Customer

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Harris

I am very impressed with the company urgent response to my claim. The customer service department is another area that is exceptional compared to other companies I have subscribed to in the past. Whatever the problem is, they take time to put your mind at rest.

9 months ago

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Verified Customer

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Paula Gay

I’ve needed service twice, first time was a clogged sink drain, second time was the AC; both times the service representatives were professional, courteous and knowledgeable. They repaired the issues and I was happy that only I had invested in Choice Home Warranty!

9 months ago

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Suzanne Randall

They did fine for appliances: dryer I still had to pay $600 for water heater, but it could have been double. But when my a/c unit went out,CHOICE Home Warranty chose picked the repair company who came to look & turned in a report that stated my unit looked vandalized or tampered with (suspecting me) so they would not cover replacement of my entire A/C unit, leaving me in the heat. They said there’s nothing they will do, period. I was so desperate & upset, that I used Thumbtack to get a second opinion which was also trying to get me to finance through them for $12,000 plus $3k cash, for a whole new unit. Which I couldn’t get approved for. Now it’s been an entire week and out of the blue a man calls from yet another 3rd company left over from my initial contact to Thumbtack. I told him it’s trashed & I can’t afford a new unit. He asked me if he could just come see for himself, no charge. Of course I said yes. He came and fixed everything for $980. Good as new. I was being scammed by not 1 but 2 companies. When i called Choice to see if they would reimburse me for the repairs due to the damage. They would not allow me to turn in the report from the company who was successful in fixing it. I want to change companies now.

9 months ago

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Verified Customer

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Mike Ansbro

From start to finish the project was handled very professional. I called with my issue for my AC unit. They called the AC repair people they came out diagnosed the problem went back and got approval. Ordered the part and came back and installed it. AC units working great now.

9 months ago

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Janice Pate

Technician was great but because I could only guess water heater (due to wet area) but it turned out to be a STOPPAGE I was charged 2 service fees ($150) and NO free fee as promised. There is NO WAY I could have known the actual diagnosis at the time of complaint! *When previously tried to leave good report on tech the site would not accept the submission.

9 months ago

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Verified Customer

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Vincent Maiorino

I’m happy with the contract price and co pay , so far I’ve had two service calls the company that fixed my washing machine was very good and not a long waiting time . “ Not so happy with “ the company that fixed my microwave as it took two visits and a long wait in between each visit

9 months ago

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Verified Customer

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Rebecca

Overall, I'd recommend Choice Home Warranty. They've never denied any of our claims. We've had electrical, plumbing, A/C, and refrigerator claims since we purchased our home 4 years ago. Sometimes it's hit and miss with the companies they use to service the claims. Both of our air conditioning units have gone out multiple times. Although it took months of band-aid fixes, the units were eventually replaced (a few years apart). That alone is worth having the warranty!

9 months ago

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Kim

Choice Home Warranty turns out to be one of the best things we've ever signed up for! All but one of the issues we've had have been taken care of in a timely manner by very professional and knowledgable technicians. When we had a plumbing issue, Choice Home Warranty was very prompt with communication but was unable in the end to get a plumber to come out and in turn told us to go ahead and get our own. I recommend Choice Home Warranty to any homeowner.

10 months ago

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Verified Customer

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Michael

So, we chose Choice Home Warranty because of what I've read online about the services you provide. But after paying our monthly fees over a period of time and having an issue with our Hot Water Heater we submitted a claim. Upon doing so I was contacted by a service technician who came during a storm and pretty late at night. He was removed from the service for an unknown reason. I was then told that CHW has the option to send out another technician for a second opinion. Makes me feel like CHW does not trust their technicians on their call list. Makes me worry if we made the right choice in our home warranty company. The work was completed, the technician did an outstanding job. I was given the option to pay out of pocket first, so I did, and now I'm waiting for my refund. This process was a lot more complicated than I expected. And I'm barely getting paid back what I paid out of pocket. So, I'm second guessing whether or not this is even worth it.

10 months ago

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Verified Customer

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Steven Balslov

Though there was some delays because of getting parts, I felt that in both of my cases, the team's that you selected on Long Island to help me did a great job. I don’t know why I had to pay $325 for the hot water heater, but the AC went well.

10 months ago

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Carolyn Mahoney

Claim One went just fine but it took two service calls and I had to pay trip call twice. The microwave is now replaced Claim Two was totally unsatisfactory. The garbage disposal didn’t work - I pushed the button at the bottom several times - it wouldn’t start and the sink was backing up. CHW referred the claim to a service company that changed the service appointment window three times - sometimes at the last minute. This was so UNSATISFACTORY that I finally paid to have someone install a new garbage disposal. This incident has made me question as to whether I’ll renew. On top of all the above, CHW hasn’t sent the check for microwave replacement on Claim One

10 months ago

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Corinne

I expected an email confirming my appointment. I waited almost two weeks for a notification, when the gentleman unexpectedly arrived one morning at 9:00 a.m. without notice. Fortunately, we were home. I learned afterward that a message had been sent to my account, saying when he would arrive. Unless a person knows to check there, it's frustrating waiting for some sort of confirmation. An email or text providing the appointment would be appreciated.

10 months ago

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Verified Customer

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Archie& Kim Girlinghouse

What I like about Choice Home Warranty is dead they try they stay in touch and they try to finish out with a say they're going to do just sad that companies that are doing the work for Choice Home Warranty or not worth hiring because they're deceptive but some of them are worth hiring and do what they say they're going to do but probably a third that's what they say they're going to do. Thank you Kim

10 months ago

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Verified Customer

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Michael

Choice Home Warranty (CHW) sent a very competent technician from "#1 Garage Door" to replace my garage door opener. The job was done well and CHW paid for the new garage door opener and installation. I was very pleased with the service.

10 months ago

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Verified Customer

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Vocida

The fact that they were quick with getting someone out for the problem. Dislike the fact of the reimbursement amount is way less than what I purchase my product for. And the fact that I have to pay for server to come out and still have to come out of pocket to replace my product. Truth be told I really can take that monthly payment and just put it aside and save the money myself. But I do appreciate something than nothing.

10 months ago

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Verified Customer

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Suzanne Haley

I thank you for requesting my opinion. There was a quick response to my garbage disposal breakdown. It operated quietly and worked well before. Replacement was approved, which I’m grateful for. When I talked with the salesman who explained Choice, he said a breakdown would result in the same or comparable product. The replacement company used a cheaper and loud model. I can live with this one, but I sincerely hope and expect any future replacement will be equal in value and performance. Again, thank you! Sue Haley

10 months ago

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Verified Customer

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Larry Gatlin

CHW found good electricians out of Brownsville They worked the whole system very professionally Only took few minutes to identify 2 problems seemingly interconnected I am very pleased Response by CHW was good once you get past AI to the follow up

10 months ago

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Verified Customer

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William Baskin

Overall, the company has been great to deal with. For some repairs I get approval for parts within Minutes, which is amazing. Other repairs can require up to a week or two, which means some Aplliance or feature in my home is not working while I await approval. It tends to be on the bigger jobs like an air conditioner or refrigerator. That’s why I deducted one star. Compared to my previous Home Warranty company Choice is substantially better comparatively.

10 months ago

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Verified Customer

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Dana

Excellent warranty Co. I already used it for a refrigerator repair and it was terrific. The service man was great!!! They fixed the problem. I sent the website to 3 new buyers. One already signed up and i got a month free!!! I highly recommend this company for the best in a Home Warranty!!!

11 months ago

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Verified Customer

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Shirley

I've had a great experience with Choice Home Warranty overall. They listen well and address my needs. However, getting in touch can be challenging at times. Recently, I had to wait for a part and haven't heard back yet, which is frustrating. Still, I appreciate being able to choose my technician for repairs.

11 months ago

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Verified Customer

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Deborah

I had a positive experience with customer service. They were very helpful and responsive when I had questions about my warranty. Although there was a delay initially, they eventually came to fix my refrigerator. They replaced the ice maker twice, but now it works great! Overall, I'm satisfied with the support I received.

11 months ago

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Verified Customer

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Kasi

I've had a great experience with their service. Whenever I call, they assist me promptly and handle my claims without delay. Recently, I had an issue with my washer, and they quickly sent a technician who resolved the problem efficiently. I'm really satisfied with their immediate response and care for my claims!

11 months ago

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Verified Customer

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Anonymous

I've had mixed experiences with service times. Sometimes, it can take a while to get help, especially for air conditioning issues. However, I did have a plumbing problem that was resolved quickly and efficiently. Overall, there's room for improvement in response times.

11 months ago

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Verified Customer

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Regina

I've seen significant improvement since joining. The support is great, though reaching them can be challenging at times. Recently, I filed a claim for a broken shower, and the process was smooth. However, after a repair, I'm waiting on a part and haven't heard back in weeks. Overall, they are reliable, but communication could be better.

11 months ago

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Verified Customer

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David

I've used their service multiple times for appliance repairs, and overall, everything went smoothly. There was a slight delay in arrival, but it was acceptable. Each time I called, they were prompt in scheduling appointments, and the technicians were courteous on-site. Great experience overall!

11 months ago

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Verified Customer

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Leonard

I've had a great experience since signing up. The quality has significantly improved, and the installers are excellent. Recently, I had an issue with my shower, but filing a claim was smooth. They coordinated with my preferred company, and everything was handled efficiently. I paid my deductible, and it was all taken care of without any problems.

11 months ago

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Verified Customer

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Anonymous

I've had mixed experiences with this service. My air conditioner fan broke, but they claimed it wasn't covered due to 'normal wear and tear,' which I found confusing since nothing unusual happened. I also faced issues with plumbing. Overall, I'm disappointed with the coverage and clarity of their policies.

11 months ago

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Verified Customer

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Richard

I recently had to submit claims for issues with my AC unit and a water pipe leak due to unusual weather. While Choice Warranty covered the pipe replacement, I was disappointed that they only addressed part of the problem. However, they were quick to respond to an electrical issue, which was appreciated. Overall, my experience has been mixed.

11 months ago

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Esther

I've had great experiences with their customer service. They are friendly and always try to help. They fixed my dryer quickly, and although my water heater needed replacing, they responded promptly. Overall, I have no complaints and appreciate their reliable service!

11 months ago

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Verified Customer

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Maury

I've had a great experience with the service. They were responsive to my requests and sent out excellent technicians. I've used my warranty multiple times for issues like my refrigerator and hot water heater, and each time they provided prompt and effective service, saving me money and hassle. Highly recommend!

11 months ago

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Verified Customer

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Rudy

I've had great experiences with customer service. Every time I call, I receive prompt feedback and assistance. Recently, when my mother-in-law's washing machine broke, they quickly sent someone out and handled the part order efficiently. Overall, I've been very satisfied with their responsiveness and support.

11 months ago

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Verified Customer

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Gueklindsey

I had some challenges with my telephone and vertigo, which affected my experience. Overall, I think it was decent, but my situation made it tougher. I've never spoken to anyone before, always online, so that was different. I had issues with my AC and a water pipe leak due to unusual weather, but my warranty only covered part of the repairs.

11 months ago

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Marcus

I found the service to be quite efficient. The technician arrived on schedule and resolved the issue quickly. However, I was disappointed that they wouldn't cover the sewer clog. Despite that, the technician was able to identify the problem with my circuit breaker outlets right away. Overall, a mixed experience.

11 months ago

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Verified Customer

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Rene

I had a great experience with the service. The technician arrived on time and resolved my issues quickly, whether it was fixing the circuit breakers or replacing my air conditioner's compressor. They were very helpful and efficient. I highly recommend their services!

11 months ago

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Donald

I had a mixed experience with customer support. They responded quickly to my initial call and resolved the issue efficiently. However, the garage door repair service I was referred to did a poor job and required redo. Thankfully, when I used my warranty for my washer, the technician diagnosed the problem swiftly and had it fixed within a week.

11 months ago

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Tiffany

I had a great experience with the service. They were very helpful and made me feel comfortable asking questions. I appreciated being able to speak to a real person when I called for AC repairs, especially on a weekend. The technician was prompt and did a wonderful job fixing my AC, which is crucial in the Texas heat. Overall, excellent service!

11 months ago

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Judy

I had a frustrating experience with customer support. They provided assistance but were not effective in problem-solving. I faced issues with a leaking water heater, and despite sending someone, no real help was offered. Additionally, a garage door repair referral resulted in poor workmanship that needed to be redone. Overall, I was disappointed with the service.

11 months ago

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Verified Customer

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Herbert

I had some initial difficulty reaching customer support, which took a few days to respond. However, my first experience using the service was positive. The team arrived promptly and efficiently fixed the issue. Overall, I'm satisfied with the service despite the initial delay.

11 months ago

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Verified Customer

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Robert

I had a rough experience with my home warranty when my AC was out for an extended period, and they were unhelpful. However, my recent interactions have been positive; they responded quickly to my issues. I switched from another provider due to poor service and have been pleased with Choice, even recommending it to friends.

11 months ago

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Kathy

I had mixed experiences with the service. While the representatives are knowledgeable and pleasant, it often takes too long to assign cases, which can be frustrating. However, when technicians do arrive, they resolve issues efficiently. Overall, customer service is good, but the assignment process needs improvement.

11 months ago

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Rosetta

I had an issue with my air conditioning, but the service was prompt and efficient. The technician came out quickly, fixed the problem, and it was covered by my warranty, which was a relief. I also appreciated the easy claim process and the convenience of not having to wait on hold for help. Overall, a great experience!

11 months ago

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Verified Customer

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Gleness

I had a mixed experience with customer service. It took multiple calls to get a response, and while some issues were resolved quickly, others left me frustrated. I also dealt with a clogged washing machine after washing a rug, which added to the hassle. Overall, the resolutions took longer than expected, but they eventually addressed my concerns.

11 months ago

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Lakeshia

I had a frustrating experience with the service. The representatives were knowledgeable but slow to resolve my issues. It took too long to schedule repairs for my AC, and when they finally sent someone, they weren't local. I ended up waiting weeks in the heat, and despite my efforts to escalate, I'm still without help. The process feels inefficient and poorly managed.

11 months ago

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Verified Customer

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Geneveive

I've had a positive experience with customer support, as they are always available by phone and provide direct contact with technicians. My recent plumbing issues were resolved efficiently, but I’m disappointed that major appliances aren't covered under the warranty. Minor issues like leaks are handled well, but significant repairs like AC replacements aren't included.

11 months ago

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Verified Customer

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Anonymous

I had no experience with customer support, so I can't comment on that. However, my attempts to use the warranty were frustrating—long waits for service and a disrespectful representative regarding reimbursement left me dissatisfied. On a positive note, my online service request was handled quickly and well. Overall, mixed experiences.

11 months ago

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Verified Customer

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Anonymous

I had a great experience with customer service; they clearly communicated what to expect and delivered on their promises. The process was simple, and I've used their services for various appliances without issues. Overall, I'm very satisfied with the service provided.

11 months ago

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Verified Customer

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Richard

I've had ongoing issues with my refrigerator, and although a technician fixed it last time, the problem keeps coming back. The washing machine also had problems; a technician identified the issue, and now I plan to replace it. Scheduling technicians can take a while, which adds to the frustration.

11 months ago

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Verified Customer

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Bohdan

I recently had a technician come out for my washing machine, and he quickly diagnosed the issue. I now know what needs to be replaced. Additionally, I used my warranty for a plumbing job, and I was really pleased with how well it was handled. Overall, a great experience with both services!

11 months ago

Choice Home Warranty Reviews