Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Brice

IT'z A Breeze Inc gave bad service. They showed up on time only once. Did not have the right equipment and smell like marijuana. Did not check the AC unit thoroughly. It took from June 7 to 21 for me to realize I need to get it reassigned to different company to get it complete

7 months ago

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Dwight Farr

Exelent way they took care of my gas stove, service tech was very friendly, careful removing hardware troubleshooting it also consulting the managment on its issue and found the problem rather quickly, being the ignighter was malfunctioning, and he had the new one to replace it.👍great job

7 months ago Edited October 9, 2025

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Rita

Mr. Electric and Simler plumbing were wonderful. Completed work in timely manner and were extremely professional and trustworthy. Sears maintenance wasn't a pleasant experience. Serviceman was unresponsive to questions . My A/C went out on June 17 and finally repair was completed on July 2nd. They seemed t not care that Temps were i. Upper 90s to lower 100s. I've always liked Sears maintenance, bit this was unacceptable. I wouldn't want to have them service anything again.

7 months ago Edited July 7, 2025

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Myra

My firs experience was whennmy aerobic septic system alarm went off. When we signed up e were told they could snd out local companies to assist but it wS going to be two weeks on the septic system. We couldn't risk it backing up so we had to spend $500 to have it repaired by someone local. When our dishwasher broke, it took nearly two weeks to get someone out but the repair person was great My next call was HVAC related and they fixed one issue and said I'd need to file another claim when we discovered another problem. Again, took a week. So, a 1 and a 5 comes to a 3 star review My previous home warranty was always out in a couple days. We changed because Choice was cheaper. Maybe now I know why.

7 months ago

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Sherman

Home choice warranty is a good company. I only had 2 bad issues with this company one was with my garage door they denied me warranty coverage another one was with my light fixture stating bad maintenance how would I ever know to maintain the light fixture and garage door. They did approve my dryer but still waiting on payment for 3wks now. Only if they had fast payments payout.

7 months ago

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Leland Blackwood

The technician came at scheduled time. Inspected the problem and confirmed the failure of the machine and replaced it with a new one. Very professional and friendly. Best decision we have made to select this company for coverage.

7 months ago Edited July 8, 2025

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Keith

I used to have First American Home Warranty for about 8 years and they were terrible. I’ve had Choice Home Warranty and everything from being able to place a work order to speaking to a representative has been simple and easy. I recommend them to everyone I know.

7 months ago

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Verified Customer

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JoAnn Ellis

The technician who visited my home to repair my refrigerator was courteous and took great care not to disrupt anything in my house. He did an excellent job fixing the appliance and even tidied up after himself, ensuring the water on the floor was cleaned up before he left. I highly recommend this company.

7 months ago

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Suellen

I like knowing that I have a team to help me. I was shocked with your caller who tried to sell me a new plan, when I had already purchased an extended plan of 7 years; because at the time I assumed that I would need more assistance as my house aged. I called to ask what the deal was and it was resolved. Someone had made a mistake calling me when I already had a plan in place.

7 months ago

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Megan Jones

We’ve had a mostly good experience with Choice Home Warranty—it’s saved us money and covered several issues in our home. My brother, on the other hand, hasn’t had the same success. One downside we’ve both noticed is that service can be slow, and sometimes the contractors don’t seem to fully listen or take time to properly diagnose the issue. I also wish we had more choice in who comes out. Overall, it’s been helpful for us, but it’s not perfect.

7 months ago

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Betty

When I was told if it could not be fixed ,it would be replaced,I thought it meant you would replace my unit. Not just give me a money option to replace the unit myself. That is the whole reason for having the warranty so that I do not have to replace ot myself. I am not skilled in electrical and am too old to handle the task alone. I am a senior citizen & the whole reason I choice this hone warranty was for the help & convenience of have a skilled professional fix my problems. This is not what I am being offered on a unit I did not know was 23 yrs old. The regular oven works great! The man you sent out did a really good job & said the part was too old tol ķ

7 months ago

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Verified Customer

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Deborah

Very happy with our experiences with Choice Home Warranty. They have responded in a timely manner to all of our requests and the response of the service vendors have been excellent. Highly recommend them to anyone who needs to choose a home warranty company.

7 months ago

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Verified Customer

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Germaine

In the past year, CHW was called to fix our stove, microwave and dryer. On all three occasions we were met with exceptional service by the technicians and on each occasion they were able to fix our appliance(s) and they now work like new! We would recommend CHW without hesitation.

7 months ago Edited January 15, 2026

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Verified Customer

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Norma

I was impressed with their quick response when my air conditioner was not cooling. At first they gave me an appointment for 4 days out. When I was assigned a tech, I was able to arrange for them to come in two days. They were quick and efficeint.

8 months ago Edited June 11, 2025

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Luis

The companies you hire to solve your home problems are top-notch. They are reliable and have excellent communication skills. I highly recommend Choice Home Warranty. Believe me, I have had two different home warranties from other companies, and this is hands down the best!

8 months ago

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Verified Customer

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Sherri Barrett

My last experience with CHW was very good. We had a problem with our dishwasher. The tech was on time, knowledgeable and made the repair. We did have a questionable experience with another Warranty call. We gave up on the situation eventually and made us weary of what to expect. However this one was a 5 Star!!!!!

8 months ago

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Cindy Barrett

My first experience was great. I made the phone call to CHW, an electrician contacted me shortly and made an appointment, I paid my $75, and he fixed my problem. It would have definitely cost me well over 75!! So far, I am well pleased!

8 months ago

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Verified Customer

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Dennis

Great thus far I have had two service calls and both were professional and resulted in a completed repair. One repair took about a week to get the part so we were without a washer for a bit but they kept us informed and it did get repaired.

8 months ago

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Brenda

It's complicated, I thought that when service was provided and the product was approved, I thought that I did not have to worry about replacing it myself. Yes, my system was approved but for the amount of the approval was not enough to cover my replacement. So because you do not want mismatch appliances in your home, I ended up having to pay out of pocket cash as well. I think that you need to explain to senior citizens what the Replacement Process means in more details. Because the e-gift card is less than what the merchant is selling for your replacement and you have end up paying the difference

8 months ago

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Verified Customer

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Jose

I called Choice Home Warranty I spoke with a Rep. He got my information and told me they will call me they did and they made appt. For the very next Day. I did not need any parts for the Ice Maker because the part Was not broken .

8 months ago

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Sally and David Blair

I love Choice. Their service people who come to your home are great. You pay the technician, not choice , so you know it will be fixed. I had AHS before and they charged before arrival and did nothing if technician failed ..and also replacement of plumbing parts were not comparable. Choice Hone Warranty has done an excellent job

8 months ago

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Jim

Choice Warranty was quick to respond to my refrigerator not making ice. They got back with the name of the vendor to service my claim. The vendor was pleasant and courteous on the initial visit even tho there was no call when they didn’t show up the day schedule due to over scheduling. I didn’t hear from the vendor again until 2 weeks later. During that visit the vendor was rude and in professional. I reported to Choice and they contacted the vendor while I was on the phone. I expect the part to come in and be installed by the vendor.

8 months ago

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Verified Customer

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Craig

I like everything about Choice. My single experience to date met with great customer service and the contractor who arrived at my home was courteous and professional. My appliance had to be replaced so I was given a Loews gift card for a fair amount. Unfortunately, it took 20 days to get the card. Much too long.

8 months ago

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Verified Customer

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James

The service technician was on time and was courteous when he arrived. He went to work and kept me informed on what was being done. Diagnosed the problem parts were ordered and returned and finished the repair. So far with only one repair they did a good job on communicating the steps being taken to accommodate my issue.

8 months ago

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Eldon Lopez

The warranty was sold as a 5-year package to lock in rates. Essentially, that also locks the purchaser from going elsewhere if it doesn't work out. Contractors are hit or miss. Sometimes great, other times, horribly under trained. Customer service is outsourced to a call center in the Philippines where no meaningful decisions can be made at their level if there's a problem. When an appliance is not repairable, they do offer good fair market value for a replacement in the form of a gift card. The catch is that it takes up to 30 days to receive it so be prepared to live without that appliance until it arrives. (It took 30 days to the day: 2 days for scheduling, a week and a half for a decision after approval of the amount, the rest was waiting time for the card to be emailed. Overall, I'm glad I have it, but it could be a lot better.

8 months ago Edited November 8, 2025

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Verified Customer

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Robert

They offer affordable friendly service. They are flexible, accommodating to your needs. I was kept informed during the entire service needed. The technicians were professional, friendly and kept us informed during the service required. I would recommend this company to anyone.

8 months ago

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Joan

Simple process for filing claims, and friendly experience so far!

3 weeks ago

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Santos

Took too long to issue replacement voucher, had to do my own install of my microwave. The whole process took too long.

3 weeks ago

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Ann

they had good reviews from customers and that's what I was wanting

3 weeks ago

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Donald

They wouldn’t pay because I got someone else to do the job

3 weeks ago

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G

Service was excellent t and work Was done completely and timely .

3 weeks ago

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Dwayne

I have a plumbing problem and choice home warranty will not help me repair the problem. They won’t even refer me to a plumber that I can hire on my own to fix it.

3 weeks ago

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Linda

They were rated fairly high and I was tired of my old warranty company

3 weeks ago

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Adrian

Choice Home Warranty gave me the best price for the plan I wanted.

3 weeks ago

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Nancy

Quality of the Companies that they choose to provide service repairs

3 weeks ago

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Iqbal

GOOD SERVICE, Need to improve time for assigning a Tech. It must be within 24 Hrs.

3 weeks ago

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Marc

We have a policy with Choice and they consistently try to get out of fixing what is wrong g with our air conditioning system. You, Choice, do not even deserve 1 star.

3 weeks ago

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Harold

Saw the good reviews of service so I decided to try and i'm glad i did.

3 weeks ago

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Ladocia

Technician was very professional, on time and l feel he did a great job

3 weeks ago

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Ralph

They/you responded very quickly and were very professional. Thank you.

3 weeks ago

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Vincent

good service fast reaction to claim, upfront fee is excessive

3 weeks ago

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Michael

Paid $85 to fix $2,000 Refrigerator.Tech arrived next day.Food saved!

4 weeks ago

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Laura Wegner And Jeffrey Vance

4 weeks ago

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Andrew Thomas

good service. Technicians were very effective and professional.

4 weeks ago

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HELEN SCANTLIN

Timeliness in which they handled my request. Courteous and professional

4 weeks ago

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Edith

It's easy to order service. The response is quick and efficient.

4 weeks ago

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Marion

Quick response & qualified professionals who fix the problem

4 weeks ago

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Juanita

The repairman that came was very good and fixed the oven in a timely manner

4 weeks ago

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Bruce

I paid for the ultimate plan, and then had to pay $ 3,210.00 to replace a furnace. I am very unhappy and want my money to be returned to me!! Bruce M.

4 weeks ago

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Verified Customer

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VIVIAN And MIGUEL CHAVEZ

The technician is very good at what he does .. very friendly as well

4 weeks ago

Choice Home Warranty Reviews