Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kathleen

In the comments below I highlighted what I liked about the fast response time and the company assigned to fix my problem.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Alice

I love most of the workers who come to our house . I dislike that when we call and leave our number u have a rep that calls but I pick up the phones receiver and rarely that anyone is there.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Tracy Oliver

Takes a long time to fix dryer and refrigerator. Had to wait several weeks for parts. Not worth the wait. They also wouldn’t fix my microwave and gave me way less than what my model would cost. I had to install myself.

3 months ago

check_circle

Verified Customer

star star star star star

Doug and Lauran Hawker

Recently we had an excellent experience with our warranty for a dryer repair. The technician was prompt, used great humor and got the job done.

3 months ago

check_circle

Verified Customer

star star star star star_border

Larry

When I had a problem with one of my appliances everything went just fine. When I had a problem with my air conditioning I had to get the service myself.

3 months ago

check_circle

Verified Customer

star star star star star

Vicki Scholefield

A timely response to get someone to my home and letting me know the result. For two different problems. Both problems were resolved.

3 months ago

check_circle

Verified Customer

star star star star star

Telicia Horne

The customer service is awesome and if I can get on the website if I don't want to wait on the phone abd it is super easy.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Edie Willoughby

False advertising! Not available for support 24/7, 365 days a week, as advertised. A better description is NEVER AVAILABlE! Do not use this company. Recently had a hot water heater installed. I could have purchased it for less than the price I had to pay! Do not look for professionalism anywhere in this company! Make any calls to their number or a personal number always leaves you with a message to leave a number for a call back “as soon as an agent is available”. Don’t bother, you will never get a call back or email response!

3 months ago

check_circle

Verified Customer

star star star star star

Owen Cagle

Very quick getting qualified professionals out to diagnose and repair our refrigerator . Extremely happy that we have Choice Home Warranty.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel Sanchez

Choice representative was argumentative. Literally didn’t care my ac wasn’t working and was with out for 4 days. The company they sent said my system was low on Freon. Which means I have a leak. They only topped off system. So I should be having the same issue again when the level gets low again. Didn’t perform a a full diagnostic test, other than adding Freon.

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Cat Varnon

I was not Happy with my last appointment. I was never given a Date or Time, the technician just called ten minutes before he arrived. I tried to find out information about my appointment and was unable. I called and left my number for a call back, that didn't happen either. Very Unhappy Customer!!!!

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Panteha

I wish I was able to give 0 rating. After three years home warranty it’s a first time I need to get service for my garage doors issue. The vendors are working with this home warranty are really bad service. The company came charged us two times more than outside network that I found out after fixing. Home warranty didn’t approve for full price service. Technically both vendors and choice home warranty support each other instead customer. Vender’s review shows all customer’s have a same problem.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kevin Killian

it took the technician a week to show just to diagnose the problem. Then the next available time he could come back with the new part was two weeks later. Then on the day they we scheduled to complete the repair they didn't show up and gave me a new date two weeks later. Choice home warranty does nothing to help speed up the process. It is the worst plan and the absolute worst customer service.

3 months ago

check_circle

Verified Customer

star star star star star

Ana Rodriguez

They answer to my claim right away. They contact company who is going to take care of problem and make appointment.

3 months ago

check_circle

Verified Customer

star star star star star

umesh panwar

I recently used the service and they were amazing. I got instant response and both the service requests were addressed quickly and efficiently.

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Rowena

It took too long to be told exactly what information to send when choice could not find someone to come and assess why the water heater was leaking! We were many many days without hot water.

3 months ago

check_circle

Verified Customer

star star star star star

Michelle

I liked being able to put a claim in online any time of the day. The confirmation that a technician was coming was very quick!

3 months ago

check_circle

Verified Customer

star star star star star

Tsha

on time. Quick response to client need. I was update on my case each time , this showed me that you care and value your customers.

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Teresa

CHW waited two weeks to find someone to fix my air conditioner.I suppose they were trying to find a repair service that would find that the problem with my air conditioner was not covered in the contract. The repair cost me $1,000.00 So much for having a service contract ,

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lenora

I paid over $6,000. For 5 years of coverage. My first claim required a refrigerator repair that Choice would only have paid for partially. I would have to paid for a circuit board and another service charge for a 10 yr refrigerator. Choice says they would not cover the circuit board because nothing was wrong with it but the compressor that went out could not be replaced as it was outdated. How can you not replace all parts to repair the “covered” refrigerator??? I am waiting for my refund check as I cancelled Choice warranty after this horrible experience. Where is my refund??

3 months ago

check_circle

Verified Customer

star star star star_border star_border

Larry Imbro

For the most part I am very happy with Choice Home. I am still waiting fora payment for a freezer they could not fix and customer service was no help. I wanted a check sent and they keep doing it as an email payment.

3 months ago

check_circle

Verified Customer

star star star star star

deana rose

It was very smooth and easy to request service for our A/C unit. The contractor was professional and fixed our A/C the same day!

3 months ago

check_circle

Verified Customer

star star star star star

Faith Martin

Wonderful! Quick response and great service companies sent to fix our issues! Get Choice Warranty I tell all my friends. They are the best!

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gloria

I had to pay too much money out of pocket for repair and replacement. In 2023 Appliance Appliance left a tube loose from the refrigerator that leaked and caused the ceiling to collapse in the basement, causing me to pay $1500 to repair. Today, Choice didn't replace my stove top. I had to pay $35 for an inspection from Lowes, $169 for Gas Permit, $169 for basic installation $40 for Gas hook up kit. Choice offered $338 Egift from Lowes which is not receiving until next 30 days. Why am I paying monthly with no benefit?

3 months ago

check_circle

Verified Customer

star star star star star

Kathleen

I made my claim in the morning and had a plumber that afternoon at my house. The service was fast and fortunately an easy fix!

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vandy

I had to go through 2 claims in order for Choice Home Warranty to get my claim corrected. The first company they sent took pertinent parts and never returned them. Then Choice explained to me that it was my responsibility to contact the company that to retrieve them (after Choice recommended them). Finally (and after a determination was made that my high end appliance needed replacing, Choice offered an extremely low replacement cost. Then, it takes 30 days to get the check.?! This process has been extremely time consuming and unfortunately, I am not satisfied with the outcome!

3 months ago

check_circle

Verified Customer

star star star star star

Jim

Speedy service, kept us posted and updated as to when repairman would come, polite, competent and knowledgeable repairman

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vicki

If there was a zero rating that's what I would give. Took over 2 weeks to get a technician and the customer service people were the rudest people I ever dealt with. I got offered an egift card for much less than replacement but I had to wait 30 days. I cancelled the auto credit card payment and they now will not sent the e-card they were supposed to send. This company is a bunch of thieves.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lamont

I was so disappointed in the company I had a dryer that had a problem and choice warranty made it seem like it was my fault months later I had a problem with my air conditioner unit and choice warranty made that my problem My fault that it stopped working and I come to find out that Joyce warranty always finds a way not to fulfill part of the contract Make it the customer's fault so I wouldn't recommend choice warranty to anyone maybe that y'all get better with trying to provide good service for good customers have a great day Thank you

3 months ago

star star star_border star_border star_border

Kevin B

Buyer beware of limitations, and contract is vague. Appliances are NEVER replaced, they offer you a.gift card in lieu of their "cost" to replace, which is a fictional database of what a.like kind product would cost them to replace. In my instance, the initially offered me $329 to "replace" a ge wall oven. I work in construction and buy wholesale appliances all the time. There is simply not a way to purchase a wall oven for $329 any where. After 3 phone calls, and going on 3 weeks, I finally agreed to settle for $1012. But the actual e-gift card may take another month or more to arrive. It is clear after discussing my claim that they are focused on paying the bare minimum for a claim, no matter how long you have been a customer, how much you've paid in premiums, and how few claims have ever been made. Also, it will commonly take 2-3 days to get an appointment for a service call, which is normally another 2-3 weeks out. Do not believe the 24-7 hype. It is a flat out lie.

2 months ago

star star star star star_border

A. F

At first, I had reservations on how Choice home warranty handles claims, but so far, I've been happy with the outcome. The technicians were great. The issues I had with my washer and plumbing are resolved and we are very pleased with Choice home warranty.

2 months ago

star star star star star

Jerome

On the first visit the problem was miss diagnosed. Said the washer was fine. We called back later with the same problem. He said we needed a control panel. 17 days later the problem was solved.

2 months ago

check_circle

Verified Customer

star star star star_border star_border

Debra Sanchez

still waiting to hear back about my e-gift card to pay a portion of my new washer, prices have gone up since I bought mine and couldn't replace it for what was offered from CHW. I had to pay a larger amount for this new washer and it isn't even the top of the line. i'll try and call again still waiting for the e-card. this is my first claim

3 months ago

check_circle

Verified Customer

star star star star star

Julie Kohlman

It took a few days, but we live in a very rural area and Choice came through a found us a great technician who repaired our A/C in a short period of time.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Joe bob Maddox

All home warranty companies are the same. When you make a claim. It will take from 2-days to two weeks for them to arrive and they have to order parts which takes another two weeks. You will be out of this appliance for a month.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Fred

1. Contract say tech would be assigned 24-48 hours after 480 hours with no tech assigned we were finally told to get our own meaning no kitchen drain. 2. Our tech estimate was $240 including service call which was $95. Based on our contract service call was our responsibility $240-$95= $145 CHW agreed with estimate gave go ahead our reimbursement according to contract should have been $145. They only gave us $80.00. 3. Apparently they deducted the $95.00 service call + an additional $65 so we paid 2 service calls 4. Once this was discovered we called and was rudely told that’s what you get 5. This was our second request for service from CHW they were unable to get a technician for a heating problem after 2weeks told to get our own we did they only reimbursed $1400 of a $2600 bill saying they didn’t authorize a needed part. 6. Unfortunately I purchased a 3 year plan and have an additional 14 months remaining. Speaking to both service techs both highly qualified local both said most people don’t like to work with CHW to difficult to deal with they want you to use after market replacements parts which are cheaper but tech said they wouldn’t guarantee work with aftermarket parts they didn’t want to even talk to them over the phone. 7. I am now hopefull that we do not need another claim in the next 14 months. 8. When asking for a refund contract language says any claims compensated for will be deducted from any refund highly unusual for insurance claims. 8. I waited for my $80.00 refund before writing this review which I did receive. 9. We had a problem with our heat pump took them over Two weeks to find a tech who traveled over 70 miles to get here. He did a good job. That was a $650 claim and other than the delay in getting here the process was seem less as per contract 10.Buyer be ware not so amazing 10. Both plumber and heating and air conditioning tech did a good job

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Tuzzio

When the service man came he said I had a short he had to get authorization that took four days repair should be done and authorizations should be giving right while the man is at the job. Five weeks later my air condition was still not fixed. It took them two weeks to give me authorization for Thermostat and they wanted $275 for it because they said it wasn’t what they approved. The girl never told me about the approval one again did not put the thermostat in and now we said it was a fan motor because I told him numerous times the fanblades were not going around when the unit clicked on after 5 1/2 weeks of a runaround I canceled your system is horrible and I would not recommend you to anybody authorization should be done right on the job after 5 1/2 weeks it was a waste of my time and energy Pat

4 months ago

check_circle

Verified Customer

star star star star star

Ella

I liked their texting me when they would arrive. They were polite and knowledgeable about the items that were in need of repair. It did not take a long time.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Najat

The company will definitely come through on smaller claims but their terms has so many exclusions. They denied both of my claims for my septic/ plumbing issues which had our whole system blocked and down for the weekend. Both claims were not even clear as to why they were denied something about not normal wear and tear. How does that ever pertain to a plumbing issue?

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Clarice

Most of the time when I submit a claim, it is denied, erroneously claiming that there was abuse or misuse of the product or system that is difficult to fix. Then, they agree to fix it if I pay more money. This happens with every plumbing issue. They will not fix a toilet flap that simply needs a new chain. They will not replace faucets that are not misused or abused but just fail over time. (unless I pay $300. They will not fix the dryer that simply needs a $100 part claiming that there was abuse and misuse. They would not replace the garbage disposal unless I paid $95. I WILL NOT RENEW WITH THIS COMPANY - IT IS HORRIBLE!

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Ricardo

I have been a choice customer for years because they were the best in customer service and value for the money but since I been back with them they’ve become like the other bunch of companies around except for customer service

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Alice

You get what you pay for! Response time is ridiculously too long! You will have to wait at least 1 week before anybody shows up! If you have a water leak and you stop the leak they will not cover it! This is not for emergency use at all, because they won’t show up until it’s too late!

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Leon B. Tynes II

Choice Home Warranty is the worst warranty any homeowner should ever subscribe. They so easily take your money but when you have a serious issue, Choice Home Warranty want to hide behind their legality and loopholes not to cover your claim unless you pay a huge amount out of pocket. They're a borderline scammer company deceiving their customers. How can the Better Business Bureau or any American entity allowed this company to exist is unbelievable. If everyone reading this survey decides to eliminate and terminate their Choice Home Warranty, I promise they will change the unscrupulous ways. Be the majority and get rid of Choice Home Warranty.

4 months ago Edited July 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Stephanie

Choice home warranty use to be my go to plan for years. Within the past year or so, they have definitely downgraded because of their impersonal customer service. With everything seeming automatic, it is much harder to get personalized service in order to complete a request accurately.

4 months ago

check_circle

Verified Customer

star star star star star_border

Na Na D

The transferring around is very irritating. I honestly don't like calling. The last request I made was totally automated but not much better. I know I can't be the only customer complaining about this.

4 months ago Edited October 15, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Alex Villa

I’m 9 months in to the agreement. My Water Heater went out and I filed a claim. A plumber came out assessed the issue and said he would send me a proposal. Half hour goes by, and I received an email with the proposal outlining the work needed. $1785.00 Total. I almost fell out of my chair. That is insanity! I called the Choice Home Warranty rep and he was out on vacation. I left him a voice mail and followed up with an email to him. Three weeks later , I have still not heard back from him. Having been in Sales for over 45 years , I am concerned and completely disgusted on the new sales strategies and techniques these Sales Teams are using. I am done with Choice Home Warranty forever. I will cancel my subscription in September and go with a reputable company that will provide better communication service. Sad for the company that teaches their reps to be so non responsive for such huge issues.

4 months ago

check_circle

Verified Customer

star star star star star

Tiffany Yan

Choice is super responsive and all of the companies/techs that come out to service are the nicest people ever! They’ve helped my family so much already!

4 months ago

check_circle

Verified Customer

star star star star_border star_border

drjmcodt

The customer support has been decent, but the service personnel often disappoint. We've faced issues with our appliances, and despite requesting coverage, some weren't covered. Additionally, there were multiple missed appointments with no communication. Overall, the experience has been frustrating.

4 months ago Edited July 8, 2024

check_circle

Verified Customer

star star star star star

Mattie Brooks

The use of their website to report a repair that I needed was easy. Choice responded quickly and that same day a had a company reach out to me and schedule an appointment.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

kh5283

The prices seem to continue to go up a lot. Our deductible went up double what it was the year before. We have had our AC unit looked at twice. Communication is pretty bad. Last year I spoke with some extremely rude employees when I was in the process of renewing my warranty and asking questions.

4 months ago

Choice Home Warranty Reviews