Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Kathy Mentor, OH

The technician was awesome. New exactly what he was doing!

1 week ago

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Michael Indianapolis, IN

The job was only partically finished. The ceiling fan in the living room still has a short in it

1 week ago

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JOSEPH Palm Coast, FL

Owned a policy at multiple locations for over 10 years

1 week ago

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Armando Austin, TX

Great service, and very professional contractors

1 week ago

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James Plainview, NY

Great experience from call to completion

1 week ago

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Kimberlie Lubbock, TX

Great claim process! Super easy and same day repair!

1 week ago

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Verified Customer

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Colleen Lewis Center, OH

Fast service. Easy process. Quality service.

1 week ago

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Verified Customer

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Mansoor Houston, TX

This video is no longer available.

1 week ago

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sterling williams Bath Township, Ohio

Technician was very nice and knowledgeable, although the results were not what we hoped for as it was an issue not covered. A clogged drain pump, not sure what would cause it but that was his diagnosis. We understand things get left in pockets or something else that will clog this system, so we have to do a better job of making sure nothing extra goes into the washer.

3 months ago

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Glen McDaniel Atlanta, Georgia

Professional arrived on time, and was respectful of property. He did an assessment and discovered the device was not repairable. He promptly got approval for replacement by installation of a new unit. He explained everything he was doing, cleaned up after himself and made sure I had the manual/warranty information etc. I appreciate being able to track his arrival and that he arrived on time.

3 months ago

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Irene “TheGrandMaDiva” Smalls Bridgeport, Connecticut

Norman was excellent. He was courteous, professional, and extremely knowledgeable. He quickly identified the problem with the electrical outlet and completed the necessary repairs efficiently. What impressed me most was that he went above and beyond by pointing out a potential electrical issue that I had not been aware of, which I greatly appreciated. I highly recommend Norman for any electrical work. I will request him by name for any future electrical work. He is a true professional who takes pride in his work and provides outstanding customer service. He was amazing!

3 months ago

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denise johnson San Antonio, Texas

Choice's online claim submission was very convenient and quick; I received confirmation and had a tech assigned and scheduled within 24 hours. I have not had to use the warranty for a couple of years, and then 3 incidents in a row, and they were all approved and completed with experienced technicians. It was a big relief to have the support when needed.

3 months ago

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charles bratcher Las Vegas, Nevada

The staff was concern and willing to go the extra mile. The followup after service was served was the best part. To military as myself this company is your Choice , second to none and I felt like the most important person and my problem was above that. Very professional in all areas and my recommendation, pick a winner, Choice Home Warranty you will not regret it. SFC Bratcher II Retired

3 months ago

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Sean Harvin Baton Rouge, Louisiana

We had our oven go out. They came to our house they inspected. They realized that it was beyond repair, so they sent us a gift card, unfortunately the gift card was only about 70% of the cost. Me and my wife started to come out of pocket $300. Granted it's nice that we didn't have to pay the full price but still that's an inconvenience to go buy a new one, it's not that bad of a process, but it'd be a lot better if instead of giving us a gift card if choice would just pay to have the whole thing replaced and they go out of their way to have one shipped to our house instead of us having to take time out of our busy schedule to replace it. It. If they could do that it would be five stars

3 months ago

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Fiona Blair Atlanta, Georgia

My A/C stopped working a few days ago on one of the hottest days of the summer. When I called for a service, I thought it was going to take several days like it has in the past with another warranty company. To my utter surprise, they had someone out to my house and my system was up and working within 48 hours! I was so pleased with the service and quick response.

3 months ago

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Rico Colon Queretaro, Queretaro

Been with AHS for the past 6 years, put up with the frequent price increases l, never going out to see what the competition has to offer, today received two home warranty offers in the mail, one company I’ve never heard of before, the other from Choice Home Warranty, I opened the company I’ve never heard from before, check their reviews, tear up and throw it in the thrash. Next I review Choice Homes Warranty offers, within ten minutes I’ve became a new customer.

3 months ago

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Diane and Frank Morelli Toomsboro, Georgia

The customer service representative was very kind and respectful. He explained how the warranty works and answered all my questions. He was very knowledgeable regarding the warranty coverage and the various options that would meet my needs. I have researched other warranty companies and Choice offers the best product. I highly recommend Choice Home Warranty.

3 months ago

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Keith Brown Phoenix, Arizona

I actually ended up calling to talk with a customer account manager in lieu of signing up online. It saved me a significant amount of money and got me 6 free months of coverage by signing up for 3 years. yes, they upsold me, but they were already competitive to what I had shopped online and they saved me well over $500 by placing my order with the account representative.

3 months ago

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Linda Baldwin Breckenridge Hills, Missouri

Regarding the central air service, the Parkway Heating and Air representative stated that their policy is that I sign "work completed" before he could/would do the work. He added 50% refrigerant and tightened a few hoses. The problen continues today, no cool or cold air, it is still simply blowing warm air. I placed a claim yesterday for the same service. Parkway said they will return if the problem is not fixed and today 7/11/2026 the same issue exists. The temp in my house is 82 and rising. Please send help. Thank you!!

3 months ago

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Yanira Costa Loxahatchee, Florida

I had a great experience with the technician who repaired my washer. He arrived on time, was professional, knowledgeable, and quickly identified the problem. He explained everything clearly, completed the repair efficiently, and made sure everything was working properly before leaving. It’s refreshing to receive such honest, courteous, and high-quality service. I highly recommend him and would definitely use this company again. Thank you for an excellent job!

3 months ago

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Verified Customer

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Nona Smoke Annapolis Junction, Maryland

Theservice provider was respectful and knowledgeable. His recommendation to replace the washer was approved by Choice. I am pleased since this is my second homeowner repair company. The first was never so supportive I hope that this positive decision is an indication of future outcome.

6 months ago

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Verified Customer

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Latricia Criss Chicago, Illinois

My brother recommended the company. Team was patient in answering my questions and the price was right. Had one claim and it was a very positive experience. App was easy to use and a technician was sent out within 24 hours. My issue was resolved quickly.

6 months ago

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Verified Customer

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Christopher Smith Port St. Lucie, Florida

The repair technician has been here 3 times! It’s been almost a month and I still don’t have a working ice maker. He replaced the Icemaker, no ice! He came again and removed a bunch of panels and said it was a malfunctioning switch. He came back a week later, ignores the switch and replaces a part and says “you now had water” which was never a problem! Then he say Oh I forgot the ice maker was the problem. He said he would fix it on 5/6 and never showed up and now said he would come on 5/8! If he doesn’t fix it this time you will need to send me a technician who knows what he is doing!I’ll keep you updated

6 months ago

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Verified Customer

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Mervin Solone Nashville, Tennessee

This has been my first experience using CHW. And it was awesome. The technician was on time, courteous, very professional and really knows his job. He was able to search and find the problem and corrected it in a timely manner. We are very pleased with his work.

6 months ago

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Verified Customer

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Dave Thomas Teresea Allen Spartanburg, South Carolina

We have had 2 claims and both times they were plumbing issues that were handled quickly. My only comment is that both times I have called the person on the other end did not speak very good English. Other then that I feel the rates are awsome and both times the plumbers that they sent were awsome and professional.

6 months ago

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Verified Customer

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Sanjay

I have always had a great experience with Choice Home Warranty. Most of the times my service requests have been urgent and CHW has not only been prompt but the service technicians have also taken care of resolving the issue fully!

6 months ago

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Verified Customer

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Dawn

The agent, Christina Williams, is extremely helpful and wonderful to work with! I bought my home 3 months ago and used my warranty for an issue with my refrigerator. The problem was fixed quickly and the process was smooth and easy!

6 months ago

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Darlene

Gave me a good rate. I'm not singling out Home Warranty but it would be good if they elucidate ahead of time disqualifying things like simple scratches on the outside of a water heater that do nothing to the function of the heater but deny a claim. They sent out a shady guy anyway because after draining it it worked fine. The other thing is maybe they should also tell homeowners what is considered annual maintenance in a PDF or something accessible so the homeowner knows exactly the expectation and are also not denied a claim. These things are not made clear ahead of time. Choice is not the only one who does it. They all do it. Better off saving the money for the home warranty and hiring people recommended locally. Probably won't be getting another one at this point.

6 months ago

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Verified Customer

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Susana

The day before my husband passed … I was shopping for best prices and stars reviews. Since then I had two claims and CHOICE didn’t disappoint. Easy to file the claim. Great APP to navigate and immediate turn around. Had two claims and two claims closed and I am a happy camper right now.

6 months ago

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Verified Customer

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Collie

I really liked filing the claim online. The respond time was great. Authorize Services was able to get an earlier appointment and Chris, the technician, was able to fix the problem with the washer in about 30 minutes. This process was great.

6 months ago

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Verified Customer

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Sheryl

The main problem was the long wait for getting service & Tech at my home to fix refrigerator/freezer after 2 contacts & loss of over $400 worth of food! But I realize that the process comes with delays! Thing is just like you must have running water - one must also have cool refrigeration & freezer!!!!! Thank you CHOICE!

6 months ago

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Verified Customer

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Charlene

This worked out fine but I still have trust issues with your company over my previous problem. The sales person promised everything to me but asked no questions about my needs and DID NOT tell me that you wouldn't cover 2 of the same items. In my case it was a stand-alone freezer because I also had a refrigerator with a freezer. I did not like the way I thought I bought something and then you changed the rules. I still would not feel right about recommending your company. But, with that said the people that repaired my dryer were wonderful.

6 months ago

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Verified Customer

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Nancy

I researched Home Warranty companies and was impressed with the ratings for Choice. When I called to speak with the representative they were very professional, helpful and friendly. After answering all my questions I determined that this was the company I would sign up with.

6 months ago

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Verified Customer

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Juan

My tension spring for my garage broke. I filled out the information in the portal for the app. It was easy and I'll do it again. The technicians who came out and fixed my garage did a great job and represented their company and choice home warranty very well.

6 months ago

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Verified Customer

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Evelyn

The technician that choice warranty sent to my house fixed my clothes dryer are very good and respectful and very knowledgeable. He also helped me clean the area. It’s worth to have this insurance cause they send the right person for the job. Thanks.

6 months ago

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Verified Customer

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Oscar

I chose choice home warranty because according to reviews that I have read stating that they were #1 among the best top 10 so I decided to give them a try and so far they haven’t been a disappointment, I’ve had two problems made claims and the next day they sent technicians and solved them. I’m very happy with my Choice!

6 months ago

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Verified Customer

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Colleen Prettyman

I chose Choice Home Warranty because I live in a very rural area and I had another company that was happy to take my money but couldn't provide service providers when my air conditioning went out, the plumbing had an issue and my dryer stopped working. I ended up paying out of pocket and waiting for reimbursement. I haven't had to do that with Choice. I might have to wait a few days (which is why I bought a portable AC unit) and I can't use my preferred providers but I guess that's how it goes?

7 months ago

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Mary

I thought they would be different and pass on conversations to the people that needed to know when I called in and told them my phone was down for a week. Ii gave them my sister's phone number and that is all that got passed to whoever. I didn't hear about that I might have to pay 250.00 dollars until they had already took my 100.00. I f I had been told this they wouldn't have got my money. I am so angry and disappointed that I wasn't told, then they tell me to read my online info which I have none of and didn't receive anything about what it pays and don't pay. You can cancel my claim since I don't have 250.00 dollars to pay. L Carol J.

7 months ago

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Verified Customer

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S

I was very unhappy with the reimbursement process for the leak behind wall issue. I submitted a claim for service. Choice's response - "We can dispatch a plumber in 4-days or 96 hours. Meaning allow water and ruin your property or belongings until our service provider arrives! Unsatisfactory in view as a water leak results in a flooded basement, etc. Suggest you change the way you do business by dispatching your service providers immediately or FULLY REIMBURSE THE CUSTOMER HIS/HER FUNDS FOR HAVING THE ISSUE RESOLVED. Why? Choice would have, most likely paid their service the provided the same amount of money. In a nutshell...piss poor service and customer care!

7 months ago

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Verified Customer

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Rosemarie

I previously had a policy with Choice. While I only required 1 service call it was completed on time. My new policy required. a technician to service my 16 years old Maytag washer. The call was promptly answered and it was declared that the machine parts that were required were no longer available. They sent a check for $625, but it took 1 month. This is never explained in the policy. It’s a very long time without a washer. Don’t understand why this payment could not be more speedy

7 months ago

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Verified Customer

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Lisa

Had an electrical problem on one side of our house that ended up being a bad GFI. All electrical outlets were not working despite it running the refrigerator. One outlet still not working, but wasn’t covered under warranty. Happy to have everything mostly covered and fixed; however, disappointed that the one outlet was not covered. Overall, great service.

7 months ago

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Verified Customer

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Marian

My washer broke down. I submitted a claim and they had someone here the next day. He was friendly, professional and knowledgeable. He would have fixed it one the spot, but he had to order a part. It still just took a couple days,

7 months ago

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Verified Customer

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Carol

Just had 3 appliances looked at and fix. The service was wonderful…. And the workmen were polite and respectful! Choice home is a great service to have at your fingertips. One call and everything was organized for me in a timely manner. 😊👍

7 months ago

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Verified Customer

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Maryjo

I signed up with Choice Home Warranty due to advertisement that appealed to me by featuring it as convenient, professional & comprehensive service covering all appliances . I had one claim earlier on to repair a dryer that went quite well. However, I may not continue after a recent experience: I put a claim in on 3/14/26 for a refrigerator repair (leaking fluid from underneath). They took my service fee of $100 and scheduled technician appt (w/Home Technology Solutions) for 3/16/26 between 11 am - 3pm. I took off work to be home for the appt. only to be called at 11:38 am ( 3/16/26) by HTS to collect information and be advised no service technician would be coming out today and it could be up to 24-48 hours for a technician appt to be scheduled. A new appt has been rescheduled for 3/23/26. That's a 9 day wait time with fluid continuing to leak out from underneath the refrigerator. Despite towels surrounding apliance and fan the leak is now impacting kitchen flooring (seeping underneath vinyl flooring). I'm not at all pleased with this extended wait time and will likely incurr additional expense to repair some flooring. MaryJo S.

7 months ago

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Verified Customer

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Claude

Because i have signed u with you and have ben pleased with the service Recent repairs done by Quick and Easy Appliances was out standing. The are timely, knowledgeable and efficient. Very good customer communications and prompt responses. Hey are an exceptionally competent repair service

7 months ago

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Verified Customer

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Janice

I searched around for a while and settled with choice home warranty and so far I have been very happy. Easy to submit a claim and easy to deal with the process. The only thing I wish they did, was to allow check ups on appliances… You can only call them when something breaks. You cannot call to have your refrigerator or any of your appliances a wellness check… They don’t do that that’s my only problem.

7 months ago

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Verified Customer

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Artie

Because it gives me a piece of mind knowing if something goes wrong that I have a professional that will come and make the repairs . Saving me money if I did not have this home warranty and I have used it twice already, and I am very glad that I bought this home warranty.It has been worth it and it has saved me money

7 months ago

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Verified Customer

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Chuck

Great job by the technicians to actually get the job done and done well! However, the initial appointment day and time changed a couple times from the initial appointment to the actual one. Hence the reason for 4 stars. Had I not been working from home, it could have been an issue. Only mentioning this because this is not the first time it has happened. Just a bit of tidying up with appointment, scheduling and communication to the technicians would help to make Choice Home Warranty exemplary.

7 months ago

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Verified Customer

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David

I am glad I switched to Choice. I haven't had many claims, but the few I did have, the process was easy. Just file the claim, pick the date and time frame for the service company to arrive. Everything is listed in an email, with the service company's name and number.

7 months ago

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Verified Customer

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Huey

I am extremely disappointed that choice warranty did not pay the full contract price for my plumbing. They said Choice do not pay for rerouting and I had a hot water leak in my bathroom floor. They would only pay $500 per the contract for someone to bust up my floor but I was responsible to repair it back. They would pay for a plumber to repair the leak. It took them weeks and couldn’t find anyone. They gave me the option to find someone but Choice still had to approve the work order, so I told them to find the plumber themselves. After weeks they could only find a plumber to reroute. Choice only paid $500. I feel Choice should have paid my full contract price because the plumber they chose was doing the round they approved.

7 months ago

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