Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Artis

Choice Home Warranty are quick to respond to your service requests and they follow up on your service if there are any additional issues or concerns that arise during your service period.

8 months ago

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Debra

Did the research and felt Choice was the #1 leader in home warranty ratings. My first experience with a claim was terrific. Arrived next day and resolved my AC needs. Feel really good about my Choice for this warranty.

8 months ago

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Elizabeth

I’ve been very disappointed in their service being expedited at a timely fashion. They sent out a contractor to fix my Appliance. That contractor decline to provide services. Then the company sent out another contractor who seen even more on interested in investigating my Appliance. Then they said that they would order parts And that was over a week ago and I still haven’t heard back from the second contractor. I am considering withdrawing my service with Choice because this has been going on over three weeks now. I wish they knew competent repair technicians that speak clear English.

8 months ago Edited November 8, 2025

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Michael

Choice is not locked into the service company system they assign when u file a claim. I had to call the service co. assigned to set up an appointment as what Choice gave me was wrong. One company never showed up after I made an appointment so I had Choice give me another one which delayed getting my problem water heater started again over a week. I also don't think Choice give you a fair buy out on an appliance. I will look for another warranty company when my 3 years are up.

8 months ago

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Oscar

I've been with CHW for a few years, and so far I am pleased with the swiftly responses when I file a claim, and the contractors they are associated with, also respond quickly , to schedule a time when their technician will arrive to our hoiuse.

8 months ago

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Tom Shutt

I've had to call Choice two times. The first time for a microwave and it didn't take that long and they fix it. The second time for a washer. They told me it would be up to 45 days before they could get me a gift card from Lowe's to purchase a washer. After 3 weeks of having to go to the laundromat every week I called and asked them to send me the check that I was going out and buying the washer that day. They told me they would do that. I am still waiting for that check and it's very close to 45 days now

8 months ago

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Cynthia

Choice Home warranty is a great company, reported a claim and the attention that was giving to my situation was promptly handled. I was contacted by Tech who can and fixed the problem. I would recommend Choice Home Warranty.

8 months ago

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Harrysara

I have canceled my warranty with choice home warranty. I was quoted $396.00 for three years and six months free. The payment was going to be in three installments, I said okay, when I got my first bill it was $475and change. I called Jonathan. back and he said that he would see what he could do and asked me to wait. When he took too long I hung up.!I got hold of A MANAGER and she said she would get back to me in 24-48 hours. Never heard from her. I called Citi bank and dispute the charge and it was canceled.

8 months ago

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Armando

My only issue is the amount they cover, I'm down about 3k, this year. I've had 3 issues and and barely covered. I have a 75$ per visit and then i have to pay for install and in some cases I've paid over 80% of cost to get out down right, they claim they are responsible. Bit, that's the reason i purchased this ins. When i moved down south

8 months ago

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JoAnne Yoder

It truly is twenty 47.My refrigerator made the most horribleest noise.And I called at three o'clock in the morning, and someone was actually there.I truly appreciate them helping me out with my refrigerator.

8 months ago

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Michael Royer

Some items seem to be covered while others are not clear. After a claim was denied, I requested an appeal and was given a review, but no feedback afterwards on the review by the case manager. It was pretty straightforward, but was left up to me to make contact rather than addressing the issue after my appeal. Obviously, they will will continue to deny the claim for whatever reason, so I'm chose not to play their game.

8 months ago

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Karyn Smith

My real estate agent recommended this company. So far, it has been very good. I was able to get the broken garbage disposal fixed and now I have a leaky faucet that needs repair.

8 months ago

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Gerry Nixon

Had them for years.they have always been real good about getting stuff fixed promptly. Patrick from Honest Construction was the man..in and out in an 1hr.new disposal works perfectly.

8 months ago

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Horace Smith

I appreciate it the professionalism and a prompt response to my problem. Being a new customer, I was impressed. They will become highly recommended to my friends and family. A+ service ,I'm locked in for many years to come.

8 months ago

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ELIZABETH and PATRICK GALL

I was very pleased for how fast y’all handled it and the person that can fix it was very professional and proud. I’ve got you for my home warranty. I’ve been telling others about you.

8 months ago

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Michelle Sims Bentonia, Mississippi

Very informative, very personable. Answered all of our questions.

1 week ago

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Jami Weherley Lynn Haven, Florida

My parts have been on back order forever for my dishwasher and I haven’t heard from anyone.

2 weeks ago

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Brenda Steller Louisville, Kentucky

Price point was right. Have 2 homes both have older appliances and HVAC.

2 weeks ago

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Victoria Olsen Pompano Beach, Florida

Reputation is good and response had been good

2 weeks ago

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Tamatha Miami, Florida

I thought it be a good idea to have coverage for my systems.

2 weeks ago

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Richard Baack Fort Smith, Arkansas

We are fine with the service that they offer.

2 weeks ago

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William Gelak Tampa, Florida

Exceeded my expectations. Thank you so very much

2 weeks ago

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Shawn AND Laurel Touchet Houston, Texas

Great value and service. Contractors are quick to respond.

2 weeks ago

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Anthony Jackson San Diego, California

Very responsive. Very responsive. Very responsive.

2 weeks ago

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James Whitson Fairhope, Alabama

Technician was quick and knew what he was doing.

2 weeks ago

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Henry Diaz Raleigh, North Carolina

Unhappy with high rates from AHS so decided to give them a chance. Dryer issue they had very poor vendor and no escalation path.

2 weeks ago

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Daniel Recer Tucson, Arizona

Above and beyond customer service and tech

2 weeks ago

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Gerald and Elaine Simon Smyrna, Georgia

They have excellent, quick follow up to warranty requests.

2 weeks ago

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Antoinette Donadio Denver, Colorado

Wonderful did a great job very happy with service

2 weeks ago

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Charlotte Fentress Kansas City, Missouri

Excellent customer service and repair TY!

2 weeks ago

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Eugenie Sabbagh Victor, Michigan

Excellent customer service … Very happy excellent service

2 weeks ago

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Rocael Huntington Beach, California

Good service quality work on time work done

2 weeks ago

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Herman Ebster Concord, California

Cost, service responded well to problems, no problems with company.

2 weeks ago

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Thomas Landrum Montgomery, Alabama

Easy to use and no problems. Highly recommend.

2 weeks ago

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Ginger Jenkins Edward Jenkins Las Vegas, Nevada

Because choice home warranty is who I have a contract with.

2 weeks ago

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Francisco Martinez El Paso, Texas

Excellent customer service and attention

2 weeks ago

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Arlene Thomas Babylon, New York

So far everything i got fixed is working

2 weeks ago

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William and Sherry States Phoenix, Arizona

Our first 2. Claims were less than we expected. The most recent claim was great

2 weeks ago

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Randi Doroshow Las Vegas, Nevada

They were timely and fixed my issue and very nice

2 weeks ago

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Adrianne Guy Henderson, Nevada

Professional and prompt service. That is all for now.

2 weeks ago

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Jonathan Sanders Montevallo, Alabama

The HVAC group you sent out for my last issue was FANTASTIC

2 weeks ago

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Altamont Coakley Palm Bay, Florida

I liked the professionalism of the service technician

2 weeks ago

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Debra Rochester, New York

Good prompt service when needed. Fair cost for the program.

3 weeks ago

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John Fisher The Woodlands, Texas

He was friendly and provided great service!

3 weeks ago

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Darryl Harlan

4 months ago Edited March 9, 2026

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Jeff and Nagelle Smitherman

I've had two issues that Choice has taken care of during my warranty period. The first was a garage door opener which wasn't operating due to a radio signal failure. It took a couple weeks before I could get a technician to my property. He fixed the issue but used used parts to do it. The second issue was a repair on an oven lock which was preventing the oven from operating. Choice contracted with Sears Home Appliance Repair who were very professional and diagnosed the issue quickly. It ends up that the older model stove can't be repaired so we're currently waiting for choice to send us an electronic gift card to Lowes to purchase another stove. Overall, it's been an a decent experience. Hopefully the gift card comes soon because the stove is in a rental property.

4 months ago

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Evelyn Wagner-Wright Houston, Texas

I like the work of the technician. I completed an evaluation once the repairs were completed in the spring. Areas needing improvement: Why am I evaluating the spring repairs again and closing out the claim again? Why am I receiving so many promotional emails and texts? Am I scheduled for a technician July 1 with a 7 am to 12 noon window or not? The messages are confusing. It appears that I am closing a claim prior to the claim being open.

4 months ago Edited July 1, 2026

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Bruce Desorda (Mr Bruce)

It was easy to start a claim, talking to a claim specialist explaining what my issues were. I was submitted same day. I better response that somebody will take care of the problem. Service state was scheduled. Technician showed up as scheduled exactly what the problem was took care of promptly knew exactly when you’re doing how then 40 minute time very happy with your response and the service.

5 months ago

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Priscillia Johnson

I was nervous at first using this company after having a not so pleasant experience from another company but it turned out to worth it. From the time my claim was submitted to time of work completion by Colin from Zion Roof and Restoration LLC it was a total of 4 hours and I'm very pleased. Thank you so much for the GREAT support provided by your company.

5 months ago

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Verified Customer

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Catherine

I'm so happy with Choice Home Warranty! I've had to use it twice in the last few months and I couldn't be more satisfied!! Reasonable response time, Nothing more than $100 service fee!! I highly appreciate this home warranty!!

8 months ago

Choice Home Warranty Reviews