Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Julie

I had a mix of experiences with this service. Initially, they were prompt and professional, addressing my issue quickly. However, I faced a frustrating situation when they couldn't resolve a microwave problem, and follow-up was lacking. Thankfully, a recent heating check was handled efficiently. Overall, it's a decent service, but consistency is needed.

10 months ago

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Verified Customer

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Ken

I had mixed experiences with the service. The technician was excellent and fixed my microwave quickly after my mishap. However, I was frustrated with customer service when my leaking refrigerator needed urgent attention right before Thanksgiving. They initially said it wasn’t an emergency, but the technician arrived on Thanksgiving Day and resolved the issue, which I greatly appreciated.

10 months ago

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Verified Customer

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Carolyn

I had mixed experiences with customer service. While they were responsive and sent a technician quickly for my refrigerator leak before Thanksgiving, I was disappointed when they initially deemed it non-emergency. However, the technician did an excellent job fixing it on the holiday. On the other hand, my microwave repair was frustrating; the technician claimed to fix it but didn’t, and follow-up was lacking. Overall, the service has potential but needs improvement in consistency.

10 months ago

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Verified Customer

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Leroy

I had a great experience with the service. They were very responsive and addressed my issue promptly, despite a slight delay due to high demand. After a couple of days, my air conditioning was fixed without any further problems. Additionally, when my refrigerator broke down, the repair service was excellent, and it's been working perfectly since. Highly recommend!

10 months ago

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Verified Customer

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Ernest

I had a great experience with the service. They quickly addressed my electrical issue, and the technician did an excellent job. However, when I faced heating problems in several bedrooms, the initial response was slow. I had to find my own plumber, but once I did, Choice escalated the situation efficiently and I received my reimbursement promptly. Overall, a mixed but ultimately positive experience!

10 months ago

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Verified Customer

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Dejuana

I had a mixed experience with the service. The quick response time for my toilet issue was impressive, with a technician arriving in just a couple of days. However, I faced a delay with my hot water heater replacement, as the technician was late for the scheduled appointment. Overall, the response time is generally good, but consistency could improve.

10 months ago

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Verified Customer

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Lidija

I had a mixed experience. While the team was helpful and quickly resolved one issue, I was frustrated when a technician claimed extra work was needed, which turned out to be unnecessary. However, when our fridge broke, they provided clear guidance and a check for a replacement, which worked out well. Overall, some good support but inconsistencies in service.

10 months ago

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Verified Customer

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Brian

I had some issues with my washer, and the service was all online, which was a bit inconvenient. However, a technician came out and assessed the situation, determining that it was more cost-effective to replace it rather than repair. They provided me with the replacement value, and I was able to order a new washer easily. Overall, the process was smooth despite the initial hassle.

10 months ago

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Verified Customer

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Rosalyn

I've always received quick responses from the technicians when needed. Recently, they handled my heater issue well, despite a slight delay in getting the pump. I also had a clogged toilet, and they were prompt in addressing it the next day after I corrected my address. Overall, I'm satisfied with their service and their commitment to fixing problems efficiently.

10 months ago

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Verified Customer

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Jean

I had a mixed experience with their service. The response time was quick, but the technician who came for my garage door opener didn't do much, just suggested I get a new one. More recently, I had a leaking toilet issue; the first technician thought he fixed it, but I ended up needing a second visit for a proper fix. Overall, I appreciate the promptness, but the effectiveness of the repairs could improve.

10 months ago

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Verified Customer

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Sandeep

I had a positive experience filing a claim; everything went smoothly. Although I haven't interacted with customer support yet, I can't rate that aspect. I initially planned to use the service but decided to hold off since the issue resolved itself. Recently, I did call for assistance, and they were quick to send someone out to fix the problem. Overall, I'm satisfied!

10 months ago

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Verified Customer

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Justine

Customer support was challenging due to long wait times, making online correspondence difficult. My experience with the warranty claim was mixed; while the initial process was easy, the compensation offered for my oven replacement was disappointing. However, I had a smooth experience for my mother-in-law's heating unit repair, which left us satisfied.

10 months ago

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Verified Customer

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Polly

I had mixed experiences with customer service. While I was pleasantly surprised by the quick response and scheduling for an appointment, I faced issues with the air conditioning repair that required multiple follow-ups to resolve. Additionally, my refrigerator needed refrigerant due to a leak, which added to my frustration. Overall, the service could improve.

10 months ago

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Verified Customer

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Allen

I had a mixed experience with the service. Initially, I wasn't sure what to expect, but the response was prompt and they handled everything well. I had a technician come out for my garage door, and while he made some adjustments, it felt like a quick fix. For my dishwasher, he checked it and noted it just needed a new switch, but unfortunately, they don't make those anymore. Overall, the service was satisfactory, but I wish there were better solutions for older appliances.

10 months ago

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Verified Customer

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Bob

I had a positive experience with the service. They promptly addressed my leaking faucet and replaced it without any issues. Communication was minimal since everything was handled online or over the phone, but it worked out fine. I also had to call them once for a heat pump issue, and the technician did a great job fixing it. Overall, I'm satisfied with their service.

10 months ago

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Verified Customer

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Faith Prentice

So far I’m having a great experience with this home warranty company. At first I was skeptical because the representative who signed me up hung up on me when I didn’t want to use choice warranty for both my properties. I didn’t even know I was signed up until I got an email but I have since submitted a claim and it was a smooth process. The service fee was $100 compared to $85 I pay with my other home warranty company but since no issues so far I have no regrets. The vendor/company used to take care of my issue was awesome so kudos for using good companies thus far!

11 months ago

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Verified Customer

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Gina

I’ve had choice as my warranty company since may 2020. Overall the service has been a blessing. You submitted claim, it has gotten approved fairly quickly and then you make the arrangements with the company they pick to do the work. The one thing I’ve learned is that the date and time the technician is supposed to come differs from when the technician is actually going to be there so always follow up with the technician.

11 months ago

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Verified Customer

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Kathryn

In my case, I requested to speak with the representative on my claim. My representative called me the same day. I appreciate the speed and willingness of your representative when speaking to them. They willingly agreed to a cash replacement for my item, so that I could take advantage of sales at other locations. They explained that there would be a longer wait, but were very gracious for the entire call.

11 months ago

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Verified Customer

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Julie Andrews

I have used Choice Home Warranty about four or five times in the last three years. It’s incredibly easy to go online and enter a claim. They are immediately responsive (within 24 hours or less) and quickly assign a local company to contact me. Should there be a question regarding approval for a specific repair, they are equally as quick getting back to me. I have been nothing but pleased with the service and professionalism. This is one of the best investments I’ve made.

11 months ago

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Verified Customer

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Eric Myers

Recently filed claim for the replacement and or repair of my HEATING system so far we’ve been working collectively on negotiations to bypass confrontations. At any moment I should hear a decision on the direction of my claim so far so good thank you so much for the work and the time we both put into this to reach a positive settlement. Thanks for your time. Happy new year and God speed!!!

11 months ago

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Verified Customer

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Hilda Ayala

The man that came to service our sink disposal, was pleasant and knowledgeable on how to repair the system. He didn't not speak English and asked if we could write any questions on our cell. He answered our questions as best he could. I would highly recommend him. He made sure the disposal was working, asked for food to put down the drain and put the disposal to make sure it was working.

11 months ago

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Verified Customer

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Shirley Jones

I was very impressed by Chris, the technician who serviced my call regarding a broken garbage disposal. He not only solved that problem but recognized another one that he also solved. He is very thorough and knowledgeable. Please reward Chris with a reward. In the future, if I need to make another service call, I would like Chris to be the technician you send.

11 months ago

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Verified Customer

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Thomas

Work never completed. Over several weeks and numerous phone calls and emails nothing ever done. I am very sorry I chose to invest in this three year warranty as it is obviously a ripoff.

1 month ago

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Verified Customer

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Matthew

I had 2 claims so far . 1st one was probably 2 plus months ago . Still not resolved.. second one was a furnace claim. Had to call over and over again . 3 weeks later . They sent a tech .. he was great . They suck

1 month ago

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Verified Customer

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Mary

I was referred by a friend and I liked that they had a pool pump protection plan.

1 month ago

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Verified Customer

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Sandy

They response to my call and the company who came and service my microwave did a good job.

1 month ago

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Verified Customer

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Deborah

they do everything they promised to do - on time, professional teams, great price!

1 month ago

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Verified Customer

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Sally Langley

They have been show to respond to a promised refund for a washing machine they deemed unfixable and required a replacement from Lowe's. Sounds like a racket.

1 month ago

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Verified Customer

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Jeanne

I saw advertisement on internet for Choice Home Warranty. I have used home warranty before, but not with Choice.

1 month ago

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Verified Customer

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Lisa

Because their rates were more affordable. So far I am happy with changing my Home warranty.

1 month ago

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Verified Customer

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Adrienne

I wasn’t happy with how Vivint handled the equipment issue , but Luke did a wonderful job!

1 month ago

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Verified Customer

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Raymond

Great same day service. Excellent Technician had the parts to complete the repair

1 month ago

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Verified Customer

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Gail

In the past two years i needed service which was ignored . This last time I was pleasantly surprised by the quick service I got.

1 month ago

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Verified Customer

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Alisa

This was the first visit and they were real great. I would recommend to my friends and family.

1 month ago

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Verified Customer

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Maxwell

You stepped upland came through made my wife happy she through it would never happen

1 month ago

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Verified Customer

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Geronimo

They make excuses. not to cover items: IE: they said I did not do maintenance on my minisplit, I never had these problems with American Home Shield! AHS covered what needed to be fixed, period!

1 month ago

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Verified Customer

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Joseph

It was recommended by my realtor, and it wasn’t American Home Shield. I’ve had poor experiences with them in previous properties.

1 month ago

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Verified Customer

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Meredith

I am so glad Choice home warranty and the technician that came out. Did a perfect job. Thank you.

1 month ago

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Verified Customer

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Ralph

I’m still waiting for my money to get a dishwasher it’s been 5 weeks .I wouldn’t have given 1 star but it’s the only I could get on the page . Don’t deal with this company.

1 month ago

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Verified Customer

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Richard

Very kind and really appreciate his quality of work. Explain each step. Need more like Chuck.

1 month ago

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Verified Customer

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Susan

I thought I would receive cash, not a Lowe’s gift card. I NEED THE CASH!!!!!!! Lowe’s does not provide groceries and other things I need. I’ve called, but no one has replied. WHY DID I GET A GIFT CARD?

1 month ago

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Verified Customer

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Victorjudith

So far I have sent four messages to you you have answered none my confidence in you is very little if you would give me some sort of interest in my body is maybe I can do something

1 month ago

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John Millman

Difficult to get reimbursed For the ceiling fan that was placed. The service was fine but trying to get Money for the fan has been Problematic.

1 month ago

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Verified Customer

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Rosamond Workman

My water heater was fixed by Fedelis Repair. They were wonderful and knowledgeable. Thank you.

1 month ago

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Verified Customer

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Jill Connors

Have had CHW for over 7 years and renew with them as they come through when I need them.

1 month ago

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Verified Customer

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Charlotte Cobb

The men from Escambia were great. They came when they said they would and fixed it.

1 month ago

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Verified Customer

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Susan. Page

The plumber they sent out communicated well, was on time and fixed my problem quickly.

1 month ago

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Verified Customer

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Leslie

Choice quickly responded and the repair done was quick, VERY happy I have Choice to help me.

1 month ago

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Verified Customer

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Timothy

Based on the current lack of performance and updates I must admit it appears I may have selected the wrong home warranty company. I will reserve final comment until the work is completed. Tim Curran 516-380-8219

1 month ago

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Verified Customer

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Virginia

Repair man was extremely helpful and polite explaining everything to to me! Thank you!

1 month ago

Choice Home Warranty Reviews