Choice Home Warranty Reviews
9.3
Overall Score
Verified Customer
Review Source
Allen
I had a mixed experience with the service. Initially, I wasn't sure what to expect, but the response was prompt and they handled everything well. I had a technician come out for my garage door, and while he made some adjustments, it felt like a quick fix. For my dishwasher, he checked it and noted it just needed a new switch, but unfortunately, they don't make those anymore. Overall, the service was satisfactory, but I wish there were better solutions for older appliances.
1 year ago
Verified Customer
Review Source
Polly
I had mixed experiences with customer service. While I was pleasantly surprised by the quick response and scheduling for an appointment, I faced issues with the air conditioning repair that required multiple follow-ups to resolve. Additionally, my refrigerator needed refrigerant due to a leak, which added to my frustration. Overall, the service could improve.
1 year ago
Verified Customer
Review Source
Jean
I had a mixed experience with their service. The response time was quick, but the technician who came for my garage door opener didn't do much, just suggested I get a new one. More recently, I had a leaking toilet issue; the first technician thought he fixed it, but I ended up needing a second visit for a proper fix. Overall, I appreciate the promptness, but the effectiveness of the repairs could improve.
1 year ago
Verified Customer
Review Source
Sandeep
I had a positive experience filing a claim; everything went smoothly. Although I haven't interacted with customer support yet, I can't rate that aspect. I initially planned to use the service but decided to hold off since the issue resolved itself. Recently, I did call for assistance, and they were quick to send someone out to fix the problem. Overall, I'm satisfied!
1 year ago
Verified Customer
Review Source
Bob
I had a positive experience with the service. They promptly addressed my leaking faucet and replaced it without any issues. Communication was minimal since everything was handled online or over the phone, but it worked out fine. I also had to call them once for a heat pump issue, and the technician did a great job fixing it. Overall, I'm satisfied with their service.
1 year ago
Verified Customer
Review Source
Justine
Customer support was challenging due to long wait times, making online correspondence difficult. My experience with the warranty claim was mixed; while the initial process was easy, the compensation offered for my oven replacement was disappointing. However, I had a smooth experience for my mother-in-law's heating unit repair, which left us satisfied.
1 year ago
Verified Customer
Review Source
Faith Prentice
So far I’m having a great experience with this home warranty company. At first I was skeptical because the representative who signed me up hung up on me when I didn’t want to use choice warranty for both my properties. I didn’t even know I was signed up until I got an email but I have since submitted a claim and it was a smooth process. The service fee was $100 compared to $85 I pay with my other home warranty company but since no issues so far I have no regrets. The vendor/company used to take care of my issue was awesome so kudos for using good companies thus far!
1 year ago
Verified Customer
Review Source
Gina
I’ve had choice as my warranty company since may 2020. Overall the service has been a blessing. You submitted claim, it has gotten approved fairly quickly and then you make the arrangements with the company they pick to do the work. The one thing I’ve learned is that the date and time the technician is supposed to come differs from when the technician is actually going to be there so always follow up with the technician.
1 year ago
Verified Customer
Review Source
Kathryn
In my case, I requested to speak with the representative on my claim. My representative called me the same day. I appreciate the speed and willingness of your representative when speaking to them. They willingly agreed to a cash replacement for my item, so that I could take advantage of sales at other locations. They explained that there would be a longer wait, but were very gracious for the entire call.
1 year ago
Verified Customer
Review Source
Julie Andrews
I have used Choice Home Warranty about four or five times in the last three years. It’s incredibly easy to go online and enter a claim. They are immediately responsive (within 24 hours or less) and quickly assign a local company to contact me. Should there be a question regarding approval for a specific repair, they are equally as quick getting back to me. I have been nothing but pleased with the service and professionalism. This is one of the best investments I’ve made.
1 year ago
Verified Customer
Review Source
Eric Myers
Recently filed claim for the replacement and or repair of my HEATING system so far we’ve been working collectively on negotiations to bypass confrontations. At any moment I should hear a decision on the direction of my claim so far so good thank you so much for the work and the time we both put into this to reach a positive settlement. Thanks for your time. Happy new year and God speed!!!
1 year ago
Verified Customer
Review Source
Hilda Ayala
The man that came to service our sink disposal, was pleasant and knowledgeable on how to repair the system. He didn't not speak English and asked if we could write any questions on our cell. He answered our questions as best he could. I would highly recommend him. He made sure the disposal was working, asked for food to put down the drain and put the disposal to make sure it was working.
1 year ago
Verified Customer
Review Source
Shirley Jones
I was very impressed by Chris, the technician who serviced my call regarding a broken garbage disposal. He not only solved that problem but recognized another one that he also solved. He is very thorough and knowledgeable. Please reward Chris with a reward. In the future, if I need to make another service call, I would like Chris to be the technician you send.
1 year ago
Verified Customer
Review Source
David
The problem I have with Choice is they don't always have the Best repair companies working for them, Have had some good experiences , and some Bad experiences like my Hot water heater, they put in a inferior unit the one I had you could adjust the temp this one you cant. the other issue I had they didn't hook it up right I called them on it and they got Pissed at me , and wouldn't come back and pick up the old one, like they said they would. I reported it to you and you called them and they refused to come back.
1 year ago Edited January 13, 2025
Verified Customer
Review Source
Mechele Siler
I absolutely loved from start to finish the efficiency, time and the customer service I received from Door Posh. The technician’s name that was sent out was Mark. He called when he was about 30 minutes away and he arrived on time . Mark was very polite with great interaction skills!!! Not only that but he assessed all of his options while replacing and cleaning a few components. Mark repaired my problem after being here maybe 20 minutes. I highly recommend Choice Home Warranty and Door Posh! Thanks for a job well done 👍🏼
1 year ago
Verified Customer
Review Source
Susan Brannan
We had 2 service calls this week! The first was for the dryer and the technician was awesome! He was knowledgeable and kept in contact with us before his arrival. The second call was for the kitchen faucet. The tech was friendly and courteous. He did a great job! He was knowledgeable and took his time diagnosing the problem. He had to replace the faucet. I had a good experience with both Reps!
1 year ago
Verified Customer
Review Source
Lea
We bought this new whole home warranty in August. Our home is only 6 years old so we didn't really expect to have a need to use it, but we are the type of people that take out extra warranties for all of our purchase so we thought why not protect our entire home. This included our inground pool pump. Wouldn't you know it, 45 days after purchasing the warranty our pool pump died. Choice approved the claim without any issues. We are so glad we went with Choice Home Warranty.
1 year ago
Verified Customer
Review Source
Pamela
I was hesitant about using this company when I read reviews but I am sure glad I did. They sent a tech to check our air conditioner because it was losing Freon. That tech could not find the leak. We paid the $100 service fee as expected. The company then found another company that came and found the leak. Choice agreed to replace the air conditioner. Everyone responded quickly to our need. Do be careful to read the “fine print” on what is not covered. The AC and installation cost us over $2000 which was far less than an $8000 quote we had gotten from another company before remembering we were paying for this warranty service. We did have to check the website for communication. I had not known they contacted another company until they called. Their communication could improve. That is the only reason I give a 4 star instead of a 5 star rating.
1 year ago
Verified Customer
Review Source
Karen
Customer support has been a mixed experience for me. While they are generally helpful, there are times when my concerns feel unheard. I also had an issue with my warranty; they sent the wrong person to fix my bathroom, which added to my frustration. Overall, I believe there's room for improvement in both listening to customers and executing service requests.
1 year ago
Verified Customer
Review Source
Anonymously
I had a frustrating experience with their service. The initial electrician lacked confidence, and when I asked for a second opinion, they refused. It turned out the issue was a simple fix, but I had to fight for a refund for the incompetent service. On the plus side, they respond quickly when I need appointments, but the quality of work needs improvement.
1 year ago
Verified Customer
Review Source
Malcolm
I had a great experience with the plumbing service. The plumbers were excellent, knowledgeable, and worked diligently to fix the issue, although I need to handle the wall repair separately. The air conditioning service was also efficient; a technician quickly identified the problem and replaced the fan motor. Overall, I'm pleased with the service provided.
1 year ago
Verified Customer
Review Source
Mark
I appreciate the service provided, as the technician who came to fix my toilet was knowledgeable and resolved the issue effectively. However, I find the lack of direct communication frustrating, especially when urgent situations arise, like air conditioning failures in Florida's heat. Overall, the service has been satisfactory, but quicker communication would enhance the experience.
1 year ago
Verified Customer
Review Source
Richard
I had a great experience with customer service; they called me back the same day I reached out and set up an appointment promptly. However, I faced delays when using my warranty for a garage door opener issue. The technician was responsive initially, but it took weeks to get the replacement sorted out. Overall, good service but some follow-up issues.
1 year ago
Verified Customer
Review Source
Paul
I had a positive experience with customer service, which was quite good. Although I don't recall needing certain services myself, my sister has used them. While overseas, we had to rely on their help for our rented house, and everything went smoothly. They efficiently scheduled services and kept us updated on any necessary follow-ups. Overall, we were very satisfied!
1 year ago
Verified Customer
Review Source
jo summerville
I've had a great experience with First Choice Warranty. Their callback system is excellent, and the agents are knowledgeable and responsive. I've used the warranty several times and have always been pleased with the service. They work with high-quality service providers and handle repairs efficiently. Overall, they have exceeded my expectations compared to previous warranty companies.
1 year ago
Verified Customer
Review Source
Anonymously
I had a disappointing experience with the plumbing service. The first plumber failed to identify a significant water leak, insisting there was no issue despite visible damage. Customer service was lacking, as I received no follow-up or paperwork needed for my insurance claim. However, another visit was prompt and the repair was satisfactory, though I struggle to recall the details. Overall, the quality of service varies.
1 year ago
Verified Customer
Review Source
Frank
I had a mixed experience. The initial claim process was smooth with helpful online support. However, I faced issues with my refrigerator cooling, requiring multiple visits before it was resolved. On a positive note, the service for my garage door opener was efficient and well-handled. Overall, while some follow-up could improve the experience, the staff was generally good.
1 year ago
Verified Customer
Review Source
Anonymously
I had a great experience with the service. They were always courteous and responsive to my calls. I was impressed when they sent someone out on a holiday to fix my air conditioner. Although I had some initial concerns about the company they used, they resolved my issue quickly and allowed me to choose another company. Overall, I was satisfied with the prompt service.
1 year ago
Verified Customer
Review Source
Rosemary
I had mixed experiences with Home Choice Warranty. While I appreciate their quick response when my AC had issues, I dislike the lack of direct communication with a person, especially in emergencies. Waiting for service can be tough in Florida's heat. However, the technician who fixed my toilet was knowledgeable and resolved the problem effectively. Overall, I value their promptness but wish for better customer support.
1 year ago
Verified Customer
Review Source
Carmen
I had a positive experience with my claims reporting; they handled it promptly and contacted me quickly. I had some issues with my air conditioning and refrigerator not cooling, but they sent someone out right away to address the problems. Initially, the refrigerator issue wasn't fully resolved, but they followed up, and now everything is working well.
1 year ago
Verified Customer
Review Source
Brita R Buhrman Marietta, GA
I've had some experience with customer support since joining in June. I filed a claim and everything went fine, which I consider a good sign. I also had an issue with my AC service where I initially faced resistance in changing the service provider due to bad reviews, but it was resolved quickly after speaking to another representative. Overall, the support has been satisfactory.
1 year ago
Verified Customer
Review Source
Brian
We called in service request for ice maker problems. Sears home services called and scheduled appoint in 3 days.
Technician arrived, diagnosed problem. He checked his local supplier network, found appropriate replacement and called another tech to pick up and deliver replacement to our house. Our tech went to next call then RETURNED TO INSTALL the unit same day!!
Our old company would call to schedule the appointment 3-7 days out then diagnose and set return appointment to install part 2-5 days later!
1 year ago
Verified Customer
Review Source
Lori
Choice Home Warranty is like any other Home Waranty company; they are all break fix policies and it taks a lot to get things replaced.
I find the fee for getting a technician to be high. I also feel that many of the 3rd party outsourcers are not necessarily in my area but the do service the Cincinnatia area.
Some of the trades respond more quickly than others so I would say about 50% respond in a timely manner.
It will take at least 24-48 hours to get a response back from the vendor depending upon when you call if you call on a Friday, expect someone to get back by the following Tuesday.
This year I have had the garage door people in twice at the tune of $150.
THe Sears refrigerator guy was in and had to order a part.
THe plumber was an absolute nightmare as half of what I reported to be fixed was not included on his report and I was so pissed off he waived my delivery fee. But somehow when he snaked my sink. he removed my vanity first drawer and now it doesn't close, but he said it was that way when he worked on it. It was not.
Now I will have the electrician over next week, let's see where this goes.
Bottom line, I find them to be about the same as their competitors. I have not had to replace anything yet, but there are still two more months that I need to get through.
I will be shopping around but I will probably renew with them as the other's I've had I left them for a reason. so for now Choice Home Warranty is my VOC as I am from NJ and they are based in Edison, NJ.
1 year ago
Verified Customer
Review Source
James B
My experience with choice home warranty was very pleasant to say the least. I made the call and immediately got a response that very day. I was also able to schedule the appointment which was within a few days of my call and was pleasantly surprised with sooner call to fix my air conditioning earlier than expected. The technician was fast, friendly, effective and solved the problem within several minutes. All I had to pay was the service call fee.
1 year ago
Verified Customer
Review Source
Phillip
I had a positive experience with customer service; they were courteous and efficient in scheduling my technician. However, I was disappointed to learn that the water dispenser issue on my refrigerator isn't covered by the warranty, despite the refrigerator being under warranty. On a previous service, they quickly identified and resolved an ice maker issue, so I appreciate their promptness.
1 year ago
Verified Customer
Review Source
Robert
I had a mixed experience with the service. Some repairs went well, but there were issues with the plumbing repair where I felt the technicians pushed for replacements instead of repairs, costing me unnecessarily. Additionally, I faced a frustrating situation with a refrigerator issue that left me out of pocket. Overall, I hope they can improve their assessment process.
1 year ago
Verified Customer
Review Source
Theresa
I've had a great experience with customer service. Every time I call, I reach a real person who helps me promptly. I recently needed to change my assigned technician, and it was an easy process. After moving into my new home, my air conditioning needed attention, and the team responded quickly and resolved the issue without any concerns. Highly recommend!
1 year ago
Verified Customer
Review Source
Laverne
I've had mixed experiences with the service. They were prompt in addressing my air conditioning issue initially, but there was a frustrating delay on another occasion where the technician didn't show up. Fortunately, the last technician was excellent and resolved the problem quickly. Overall, the service quality varies, but I appreciate the responsiveness when it matters.
1 year ago
Verified Customer
Review Source
Minnie
I had mixed experiences with the service. While I appreciated the quick response to my garbage disposal issue, there were challenges with the warranty process. The first company I contacted was unresponsive and prioritized other customers due to weather delays. Overall, the speed of service was commendable, but the initial hurdles were frustrating.
1 year ago
Verified Customer
Review Source
Kirsi
I had mixed experiences with customer service. Sometimes it felt challenging to get in touch and find the right answers, but on other occasions, they were quite responsive. I faced an issue with my dishwasher that turned out to be a simple fix, but the initial wait for service was frustrating. Overall, the support was decent, but there's room for improvement.
1 year ago
Verified Customer
Review Source
Jeffery
I had mixed experiences with the home warranty service. While they quickly sent someone for a leaky sink, the ongoing air conditioning issue has been frustrating, with repairs dragging on and more problems arising. Scheduling was also a hassle, as there were multiple reschedules. Overall, their response time is decent, but the quality of repairs needs improvement.
1 year ago
Verified Customer
Review Source
Jeffrey
I had a great experience with Choice. They responded quickly to my plumbing issue and sent a professional who fixed my toilet efficiently. He was thorough and courteous, asking if I had any other plumbing problems while he was there. I appreciate their service and am glad I chose them. My recent experience with a water heater was less favorable, as it wasn't covered under warranty, but overall, I trust their service.
1 year ago
Verified Customer
Review Source
John
Customer service has improved significantly, with quick response times for repairs. However, I've faced issues with claim denials based on incorrect information, leaving me frustrated. While I had fast help for urgent repairs, the inconsistency in coverage is disappointing. Overall, the service is good, but there's room for improvement in communication and claims handling.
1 year ago
Verified Customer
Review Source
Deborah
I had mixed experiences with my service calls. The air conditioning repair was frustrating; it took too long to get help, and I had to pay out of pocket for a quick fix. In contrast, the garage door repair was excellent—prompt service and clear communication. Overall, I wouldn't recommend using this service for air conditioning needs but was satisfied with the garage door experience.
1 year ago
Verified Customer
Review Source
Arnetha
I had a mixed experience with service. While my stove repair was quick, my refrigerator repair has been delayed due to parts being on order. However, I was pleased with the air conditioning repair; they replaced just the motor and fan instead of pushing for a costly new unit. Overall, I'm satisfied with the outcomes, but communication on delays could improve.
1 year ago
Verified Customer
Review Source
Brenda
I had mixed experiences with my service calls. The air conditioning issue was frustrating; it took too long to get help and I had to hire my own contractor. However, the garage door repair was excellent—quick service and good communication. The ice maker repair was also timely and efficient. Overall, I wouldn't recommend using certain services due to poor responsiveness.
1 year ago
Verified Customer
Review Source
Lori
Firstly I'd like to thank the company that returned to complete the job that was started July 3rd. Choice was not helpful at all. You guys paid no attention to the fact the job wasn't properly done. The company did. You guys told me I'd have to pay and additional 85.00$ .The company satisfied me. I'm wondering why I'm still allowing your company to go in my checking account. Your company needs to listen more to the customer. I'd love to hear from you!!
1 year ago
Verified Customer
Review Source
Rick
choice had an excellent service company come and take care of my garage door failure, not only was it fixed, it was replaced. The technician was very professional and worked hard to make sure the job was done correctly. I have been a customer for many years and without exception, things have been taken care of an a professional maner. The last issue was a dryer failure. Same service, same positive results. I have no complaints.
1 year ago
Verified Customer
Review Source
David
In general the service has been pretty good and the contractors have been competent. The issue that I have is that Choice won't approve replacing failed equipment with something similar. The recirculation pump had a timer but the only one approved to replace it was one without a timer. The only ceiling fan they would approve was builder grade so I ended up buying a better fan. The technician said they would refund me the $75 that Choice would approve. As yet, I have not received the refund. So basically it seems that if something needs to be replaced, Choice will only approve the cheapest option rather than replacing it with something similar to the original equipment.
1 year ago
Verified Customer
Review Source
Alecia Lenertz
Choice home warranty has been absolutely fabulous. We have a problem, we go online. We start a claim, the correlating tradesmen calls us makes an appointment they come diagnosed problem; does great work. Choice home warranty has been a very good experience for us. I have recommended them probably 10 times plus. It is the peace of mind that is an additional great value.
1 year ago
