Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Molly Martinez

I liked putting my claim through on the telephone with a person. The technician that came out came out quick and did his job very well.

3 months ago

check_circle

Verified Customer

star star star star star

Stephen and Susan Taylor

Service was quick and he fixed the problem ASAP. The man was very polite and professional. Could not of asked for anything more.

3 months ago

check_circle

Verified Customer

star star star star star

Brian

Best home warranty I have ever have. All people working for Choice are Great and they answer your question in a timely manner.

3 months ago

check_circle

Verified Customer

star star star star star

Joseph

I was contacted by Choice Home Warranty and they made me an offer and I accepted the offer. Everything has worked well for me.

3 months ago

check_circle

Verified Customer

star star star star star

Pauline

I was very satisfied with the work that the technician did getting my electric dryer up and working again. He was very knowledgeable .

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Dave

We have 2 heat pumps Earlier in October, Late September we had the main house service Now our 2nd heat pump is pumping out cold air, and your new claim department is not willing to take our New claim!!! I am very disappointed again with your services!!!!

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lester

Last week I sent a text to CHW on an issue with my AC. They gave for First Home Solutions to replace the motor. This was over three weeks. Attempted to contact FHS by text and phone to determine status of replacing the motor. As of this date no reply. Last week text to CHW requesting their help. Text acknowledged by CHW advising that someone would contact me. Again no reply.

3 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Shaun

Because a company like you gave them a good review. Id give zero stars if it were possible

20 hours ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Lockett

I chose to work with Choice Home Warranty because it is the home warranty that I currently have.

1 day ago

check_circle

Verified Customer

star star_border star_border star_border star_border

George and Delores Cattiny

I was told you have better technicians now. What a lie. They are horrible. I cancelled my contract.

3 days ago

check_circle

Verified Customer

star star star star_border star_border

Jennifer

The timing to get an appointment is not idea at all.

5 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nakoma

I thought you were a good company until you charged me two service fees for same problem

6 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Connie Coleman

Mislead when ordering the services. As a matter of fact how di l close my account

6 days ago

star star star star star

Confident homeowner

Contacts a repair company quickly. Haven’t had a problem with repair people unable to complete a repair except for once when the parts were outdated, Choice reimbursed us fairly according to market value.

2 months ago

star star star star star

laura ward

Choice Home Warranty has been a life saver for our appliances, air conditioner, and hot water heater. We’ve save more in repair costs than I can calculate. Truly our best purchase since we bought our home.

2 months ago

check_circle

Verified Customer

star star star star star

Irma

Just got my washing clothes machine fixed. Technician did an exceptional job. Choice quickly approved for my washer to get fixed. Highly recommend them !!!

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David

1. We've been waiting for a week to get an electrician to examine our electrical issues and still haven't been given the option to find our own and be reimbursed. This is as bad as American Home Shield. 2. I had to talk to a foreigner who was useless in helping me instead of a knowledgeable caring American who understands the work ethic and demands of our fast-paced, results-oriented culture. 3. I had to complain to get reimbursement for our boiler which heats our home because it's winter and we'd still be waiting for a technician all week if I hadn't while sitting in the cold with space heaters. You're too slow and this isn't the service I was sold on.

4 months ago

check_circle

Verified Customer

star star star star star

Sandra

What I like is you call with a problem they send you email within that day telling you someone will be out. They come out at that time . They are a great company.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Marcia

Washing machine repair in mid September did not work. Have called Choice 4 times since then to notify of the still existing problem and have had no response. I was told to call the technician, Jose from Tucson Appliance repair but no response. I am disabled and have had to have someone take me to the laundromat many times spending money that I don’t have. Been with Choice for 3 years. Am not happy.

4 months ago

check_circle

Verified Customer

star star star star star

Vanessa Poindexter

The technician was very good and a pleasure to work with he worked had to make sure my water heater repairer was done well, ⭐️⭐️⭐️⭐️⭐️

4 months ago

check_circle

Verified Customer

star star star star star

Shelia McCormick

My hot water heater stopped working. I put in a service request and they had someone out the next day to fix it. I am very satisfied with Choice Home Warranty

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sarah

Bad experience! Stay away from Choice Hone Warranty. They send out the worst contractors who take your service and then try to cheat you into equipment you don’t need, misdiagnosis your problem or never show back up to fix the issue. This company let me go 42 days without heat in the coldest part of winter- while negotiating w a tech who was trying to charge me $5600 out of pocket to fix furnace. I got my own tech to come out and all I needed was a new thermostat $200 fix! Every claim was a hassle, they never fixed a leak I had on an outdoor pipe on my pool equipment, they sent a plumber not a pool tech. The worst experiences continually! Don’t waste your time nor money!

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

D. Moore

I place a service call on my water heater and mine you my property is in Albany, GA. The rep inform me it’s going to take time to find a technician for the area. When they finally found one, I met him at the property. He did his diagnosis and reported to them I need a new water heater. They waited over a week to email to say that are reassigning it. I called to ask why? They said, they need to get a second opinion but on the original phone call they had to find a technician to the property which they were having a hard to fined. Instead of them believing the technician they sent, they whether for me to keep waiting until I decided to get my technician diagnosed the same problem. I was told I have to fill out an re-imbursement form and my technician has to fill out a diagnosis form and they will have to approve it before he can start the work. They are aware I need this completed asap before the tenant moves in to the property. Choice home warranty is not in their client corner but make sure the fee is taken out of my account each month. I’m very disappointed in this Warranty Company.

4 months ago

check_circle

Verified Customer

star star star star star

Debra

The electrician showed up right on time. Fixed the problem quickly and we haven’t had a problem since. We are very happy with Choice Home Warranty.

4 months ago

check_circle

Verified Customer

star star star star star

Jennifer

This service is affordable and easy to manage. The employees are pleasant, friendly and easy to work with. From my interaction with them, I recommend this service agreement!

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Connie

The repair for my dryer has not been completed. The service tech had to order the new motor. But he has not returned to install it. I got in touch with him but he said he was short handed and would get to me soon. So job is incomplete. On AC the claim was DENIED stating the blower/motor was not working because of unusual wear and tear. That is complete nonsense. Your company serviced the AC in Feb and nothing was found. Now I am told unusual wear and tear. No a happy customer.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Larry

On the last visit for a kitchen faucet they the company sent out said that they would be unable to replace the faucet with like kind and I would have to purchase a new one myself. I paid them but I ended up fixing the faucet myself.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Margaret Morgan

I have called and asked for a call back since September 12, 2025 and have not been called back. I hav e cdallled and left my name and number numrous times and no call back received. Just look at the recording of the number that you give people to call back to.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dorothy

I placed an order to have my microwave serviced on 5Aug2025. I was told the part would be ordered the same day 5Aug and they would return the following week to install it. That never happened I reached out to Georgia Appliance Pros and was told they would order the part it was the 28Aug and it could possibly be delayed because of Labor Day. Well today is 12Sep still no call to service my microwave which was supposedly ordered 5Aug. When I tried reaching Georgia Appliance Pros is refer you to another number which is not in service. I reached out to Choice and was talked to like I was bothering them. They were very rude, one representative told me she would reach out to Georgia Appliance which she did but they only send emails. Choice should know who they have working with them because they have lost a customer. Oh and I forgot t mention they take 46.00 from my account every month and I have to feel like I'm bothering them because I check to see what's going on with my service that I've paid for.

4 months ago

check_circle

Verified Customer

star star star star star

Robert

The appliance repair company Choice contracted with to repair our ice maker named BJ Appliance was excellent. Bruno was Timely, courteous and professional.

5 months ago

check_circle

Verified Customer

star star star star star

Geraldine

Great service the representative that came out was very knowledgeable amazing. Choice Home Warranty is the best home warranty there is they make good on their policies.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Richard

Waited 22 days before I got my new air conditioner. No excuse for having to wait so long. No one of any authority would return my calls. They have no problem taking my money each month but seem to have no regard for older people when they have a claim.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

B

Unfortunately my experience with this company has left many things to be desired. I had an appliance go out and they refused to fix it and instead cut me a check.. problem is the check for for 200 less than the cheapest model anywhere.. then install and extra parts for the new model were required (which i understand install isnt part of the warranty). I ended up paying 500$ out of pocket that I didn't have. No a happy customer with their policies and will be switching.

5 months ago

check_circle

Verified Customer

star star star star star

Karen Mial-Covington Tilia Boomer

I love the company that came out to get my AC up and running. When they found out that I almost had a heat stroke, they got right on it as soon as possible.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

NATALIA TOMASSINI

I liked that a tech came out and fixed my Air conditioner quickly. Then with my Refrigerator breaking down I am still waiting a month later for the tech to return with the apparatus yo fix the refrigerator. I was not informed on the timeline when someone will return with the piece to fix it a month later I am still waiting. I have to go out daily to eat. What’s up? When will it be fixed or relaxed I am waiting. Not amazing

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim White

The support described in the warranty policy is not supported through action. Oftentimes, when we created a claim, the technician would find that the defective parts weren’t covered or the that item wasn’t broken thereby denying my claim. I paid extra for the roof coverage. When I attempted to make a claim, the technician claimed that there was no leak. There was a water stain on the ceiling and I have video of the sound of the leak during a rain storm. Coincidentally, the same technician made an offer to do an independent inspection and make any repairs that he found - outside of the Choice relationship. This misdiagnosis and subsequent independent offer happened repeatedly. We’re better off paying for repairs out of pocket. The warranty was a waste of money.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Jason Linenberger

I liked that Choice Home Wareanty fixed my dryer and refrigerator when they both had issues. I am still disappointed that you didn't fix my Lennox thermostat when it broke because of an exclusion and left me with an $1,800 repair to get my AC working at the start of summer in Texas

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

LaDawnya Martin

I could not figure out how to do half a star or that would be my rating. I just canceled my plan with them and it took 3 calls arguing with them to accomplish that task. Prior to that I requested a service call and they never assigned me a tech I called them once and said asked about it and they said they were working on it. This was my fridge btw so we were basically living out of ice chests and getting ice for them daily. After about a week I called again and they said they were still working on it but they would authorize me to get my own tech. I did and he came out and thought he fixed it but did not so I have lost most everything in my freezer twice now. My tech came out 2 more times and still could not id the problem. When getting your own tech you have to pay everything out of pocket to your tech and then they decide what they will cover and reimburse you, allegedly… So I am over 300$ deep to the tech now fridge not fixed that is not counting all the money I lost on food. And no I am not on food stamps or any other state or tribally funded assistance. So now is when I call and ask to cancel my plan and as I mentioned before it took 3 calls and arguing to get then done. So it is safe to say I am extremely disappointed in this company and would strongly recommend anyone I talk to not to use them. I have not been reimbursed yet and they told me over a week ago the check was in the mail. How they electronically deposited my cancellation credit and I did have that in my account this morning.

5 months ago

check_circle

Verified Customer

star star star star star_border

Valerie

I have only used them once when my AC stopped blowing out cool air. I received appointment but it was 2 weeks out could have been sooner I understand I wasn’t the only one that needed assistance.

5 months ago

check_circle

Verified Customer

star star star star star

Larry

Overall convenient and responsive, and while it can occasionally take some time to process a claim from start to finish, for the most part a positive outcome results

5 months ago

check_circle

Verified Customer

star star star star star_border

Dale

I wish they had more repair companies in place in the rural areas' of Iowa There is also the part about pay for the repairs and be reimbursed needs a better explanation of what are repair man has to do.

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Louis Wilson

I dislike the fact that it takes 20 days to process the claim to send me a Lowe’s gift card to replace my dryer and an additional 10 days to process the actual card. I pay you guys every month and I had to pay an $85 fee to the tech that came out for only 10 min. The process to help me get a replacement should never take up to 30 days when you have been paid now I am not getting help and there is no supervisor or personnel that can escalate this matter. I have 6 people in my home that I am responsible for making sure they can wash and dry their clothes. I have spent over $30 drying clothes in the past week and this isn’t feasible to do for 30 days. Not just the money to dry clothes but washing the clothes then driving to the laundromat to dry them for 6 people is insane. You guys don’t help homeowners you rip them off. ACTIVELY LOOKING FOR ANOTHER COMPANY BECAUSE THIS IS SOME BS!

5 months ago

check_circle

Verified Customer

star star star star star

James Krachmer

I recently filed my first claim with CHOICE. They were easy to deal with and the technician that was dispatched was professional and reliable. I would highly recommend!

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephanie Sampson

I changed from American Home Shield, after being with them for over 15 years, thinking your company was as good as the ratings, but absolutely NOT! You don’t cover as near as much and your contractors , some of them, have low skills and most of all, a horrible attitude and customer service. You have one technician who rather work for themselves instead of your company. My experience with your company, for these 4 months, has been terrible! I don’t recommend anyone changing from AHS to you… big mistake. You all must have had people you paid to do the reviews because I always check reviews on everything.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Juliana

I am still angry about the dishwasher claim I had. I paid my $75 copay to a company that dragged out the claim for over 2 months. Escalation manager were useless and did not call me back. I had to put in a plumber claim and pay again. He ultimately replaced the drain needed.

5 months ago

check_circle

Verified Customer

star star star star star

Barbara

Very quick to respond to requests. The repair companies that have cone to my house have been excellent, unlike what I experienced with another home warranty company.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Diana

I had mixed experiences with Choice Home Warranty. Customer support was decent, but I faced issues with my microwave repair and felt frustrated when I was charged for a service that wasn't covered. Additionally, my washing machine claim didn't provide enough coverage for a replacement I expected. Overall, I'm not fully satisfied with the service.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Amresh

I had a frustrating experience with Choice Home Warranty. Initially, they seemed responsive, but after a blockage issue, I was instructed to file multiple claims, which ended up being denied. I felt like I was paying twice for a problem that wasn't resolved. Overall, not a good experience.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Diane

I had a good experience overall; they were helpful when we reached out. However, I faced an issue with an electric problem where the local vendor contacted us quickly, but for our rental property, the response was poor. We received no notification about their arrival, forcing us to reschedule. Communication could improve.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Sherry

I think the blinds are of good quality, but the customer service leaves much to be desired. The wait time for technicians is excessively long, often taking much longer than promised. While the technicians do a good job when they finally arrive, the delays in service are frustrating and need improvement.

5 months ago

Choice Home Warranty Reviews