Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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John Fayetteville, GA

They came out the very next day and solved the problem that day they came. Choice Home Warranty came and knocked out two things in one shot with one payment. There is one little service fee. I was very impressed with the service and with the customer service of the person who they sent out. I feel comfortable letting him in my house. It was outstanding. If you have anything in your home that should be covered, contact Choice Home Warranty and have them take care of it. I didn't know if it would actually work as smooth as it did. I made a phone call, they came out the next day, they fixed the problem that day, and I had two situations that happened and it just took one service and I am now cleaning my dishes and cooking.

7 years ago

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Verified Customer

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Joanna solomon Las Vegas, NV

I had very good luck getting ahold of them, processing a claim, and getting my item fixed. I just recently had my garbage disposal go out and they called me back within 10 minutes of putting a claim in, set up an appointment. The gentleman came out within two days to fix it, determined that it was bad and it needed to be replaced. He put the claim in with Choice within 10 minutes and he came back, replaced it with my warranty. Was in and out of my house in less than an hour. I've been able to get my claims processed in a prompt manner. I've not had any issues with getting someone out here to fix my problem and then approving it.

7 years ago

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Verified Customer

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Ronald Chester, VA

An Electrician came to my house about ten minutes earlier as the schedule required then went to the non-working garbage disposal. He was appropriately dressed, showed my house the utmost respect, was well mannered and was very knowledgeable of the type of garbage disposal we had. He made some quick test with his impressive tools then found the problem in minutes. He had the parts on the truck. This guy was very professional and seem to be well trained in customer respect and service. He changed the parts and the garbage disposal worked in minutes. I was so impressed with his professional knowledge of the system I engaged and a brief conversation with him. His parents trained him very well. I would love to have a beer with this young gentleman. But he was off out of my house in less than 15 minutes with a solid stamen “Call me if you have any problems”! This professional was well trained.

8 years ago Edited January 10, 2024

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Verified Customer

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Stan Panoutsos Banner Elk, NC

My experience has been very positive. Well the first time it wasn't because I had to wait for a couple of weeks. I had an issue with a very expensive refrigerator but they had to rely on a local service company to schedule an appointment. The ice water dispenser broke, the micro-switch went bad and it caused the ice maker in the top door to melt and water was pouring all over my kitchen. It happened at night so I couldn't do anything about it. I called them immediately when I saw it in the morning but they couldn't do anything right away Eventually, they fixed it. The good thing is that if I'm not happy with a particular case they waive the service fee. They did that for my fridge because it took so long to get fixed. I highly recommend them, they're a good and I've never had a problem getting true to life customer support anytime I need anything. I've used my warranty four different times in the last six months so I'm very satisfied. They do whatever they can to make sure that the customer is happy.

9 years ago

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Verified Customer

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Raul Tamez Harlingen, TX

I chose them because my son had it in California. He mentioned that he was at a good warranty company so we went with them, and we've had good experience with them. We've just had a couple of claims during the year, and it was very efficient and we were very well taken care of; no problems. I've made a couple of claims. They were very prompt, they had responded properly, they contacted the agent or a technician in ample time and everything worked out fine — a good experience. Customer support was excellent. They were prompt, they were efficient, I have no problems with them what so ever. My warranty is about to expire next month so I need to renew it so I know we'll renew it with them.

9 years ago

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Taylor Risley Jackson, Tennessee

We extended our warranty because we bought an older home. The 30 year old air conditioning unit is in need of an expensive repair. Now you’re trying to not pay it saying it’s due to owner maintenance negligence. After talking to the technician assigned and an independent, third-party technician who both confirmed that the issue has nothing to do with owner negligence.

2 weeks ago

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Michael Wheeler Brookfield, WI

Excellent service…easy to schedule, quick turnaround, and most importantly a competent contractor was assigned to fix the issues!

2 weeks ago

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Becky Norfolk, Virginia

I was very pleased with the technician and his work. He explained the problem and was very efficient, friendly, and thorough.

2 weeks ago

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tAMARA sANDERS San Diego, California

If I could leave no star!!! I would!! I was lied to and false documents were created so choice could get out of paying for my broken AC. every claim I turn in has been denied!!! You take peoples money have them pay a co pay when you send people out only for you to deny and create false documents?! This company is just as scammy as the scammers! Choice is just bolder with it!!!!

2 weeks ago

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David Weiss Chicago, Illinois

Choice Warranty had a company lined up to come out and look at our stove. The company provided good service in support of our need.

2 weeks ago

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M Hill Columbia Township, Indiana

Easy to start claim online. Quick response, quick approval, professional and knowledgeable technician, installed replacement the next day.

3 weeks ago

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Kenyatta Hayes Euless, Texas

Not worth it in the long run when they only approve small jobs. You still end up paying more out of pocket. It's like they are only good for connecting you with the company or contractors then you're on your own. I'm thinking of canceling my contract soon.

3 weeks ago

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Kla Orlando, Florida

Wonderful service great job very professional, kind. Friendly, hard worker got the job done fast, and very efficient !! Thank you !!!

3 weeks ago

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Neal Tobey Tellico Plains, TN

Don't know if it's territorial or not but the three claims I had to make this year , water well pump , hvac , & leaky pipe have all been unsatisfactory services . Water well tech decided not to work with you ( had to cover cost myself ) , hvac took 4 tech assignments & just under 2 mos . to find nothing wrong , leaky pipe took almost a week & was declined as not regular wear . I'm up for renewal in just days , will think long & hard on that decision .

3 weeks ago

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Kathy Lacny Detroit, Michigan

Excellent service. They found the right price for our policy. I'm a real estate agent and have gotten Choice home warranties for my client.

4 weeks ago

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Verified Customer

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Phil Phoenix, Arizona

Good service, however scheduling is a little confusing with Choice and the contractor giving different dates and time.

2 months ago

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Verified Customer

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Novella Raleigh, North Carolina

All is good for now. We have only used the service once. My only issue is that I don't like paying the contractor directly.

2 months ago

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Verified Customer

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Lindsay Larson Marietta, Georgia

Choice Home Warranty has been great to work with. The only complaint is they are slow to process things.

2 months ago

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Michael Orangevale, California

The ratings were good compared to other companies. They covered all the bases for home coverage and fast response to repairs.

2 months ago

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Verified Customer

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Sammie Budd, Illinois

I am not sure what the issue was but I had a appointment that never showed up and in the system they said I needed freon for my air conditioner which I never sent a person come to my home and evaluate my conditioner so with that being said I was charged $85 and and given a diagnosis that they say they could not fix

2 months ago

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Verified Customer

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Christine Manchester, New Hampshire

It take to long to find a technician(I had no hot water for 3 weeks and I had to find someone, i got screwed. You low ball getting replacement. I wasted to much money. It's cheaper just to do it myself. You company is a joke. You could have gotten a lot of referrals from me, if I didn't get screwed. PLEASE STOP EMAILING MMeME,TEXTING ME,

2 months ago

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Verified Customer

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Mario Laredo, Texas

Thankfully this service call was fast. The AC contractor was friendly and found and fixed the problem right away.

2 months ago

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Verified Customer

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Christina Garland, Texas

I have been paying into Choice for quite a few years. They denied my air conditioner claim in the middle of Texas hot, hot summer with temps up to 108. They did not care. They did pay for a water heater replacement but I had to pay for the install costs of about $800.00. I dropped them.

2 months ago

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Verified Customer

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JetAdrienne. Las Vegas, Nevada

My representative did a great job in connecting me to the repair services on my AC that was need and they came on a timely manner.

2 months ago

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JohnandBetty Knoxville, Tennessee

Buying a house and realtor advised buying ins and choice was the one. Now we are very happy we did. Has been good with claims.

2 months ago

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Verified Customer

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Carolyn Stockbridge, Georgia

I was charge for a condenser (1795) that was not covered, and I had to pay for labor an extra 1122 after paying my $75. I am still waiting for my case manager to call me to tell me how is it that a condenser is not a covered item. Jessica still has not called.

2 months ago

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Verified Customer

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Santiago Pineville, Louisiana

It is taking too long to solve the issue of our home appliance. Every time I speak with someone there about our claim, it gives us a different date for their explanation. We really are very upset because nothing gets done on time. One person said one thing, other person said a totally different thing. No a responsibility on their part.

2 months ago

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Verified Customer

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Richard New York City, New York

Washer was evaluated on July 9th and was unrepairable. It is August 12th and I'm still waiting for Lowe's gift card to get a new washer. Was happy with the technician!

2 months ago

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Verified Customer

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Insil Boulder Creek, California

Overall experience was pleasant but I wasn’t notified when the technician didn’t who up. I had to call to check what happen. .

2 months ago

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Verified Customer

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THOMAS Southlake, Texas

Looking for a company that covered the items we wanted to protect and had a decent reputation at a reasonable price.

2 months ago

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Verified Customer

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Gary Codon Westlake Village, California

Pin pointed the problem fixed it> Gave expert advice. Very friendly a d were masters at work. Keep this company!

2 months ago

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Verified Customer

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Cynthia Chen Fairfax, Virginia

The contractor assigned did a great job. The appointment was made in a timely manner and issue was resolved quickly.

2 months ago

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Verified Customer

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David Haigler Spring Lake, North Carolina

You can file your claim online and Choice is quick to respond and schedule a repair person to troubleshoot the issue!

2 months ago

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Verified Customer

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Deborah Lopez Lincoln, California

It’s affordable and the response time has been great. Technician was very courteous and respectful.

2 months ago

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Verified Customer

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WILFRED STUBBS Fort Worth, Texas

Choice Home Warranty stand behind their word don't take long to get a technician out to fix the problem

2 months ago

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Anthony G Hernandez San Antonio, Texas

We've had the same technician for both our calls. The 1st was for our refrigerator & that worked out good, the second time was for our washer & that didn't work out too well. The problem wasn't solved. He doesn't speak English so there's a communication barrier. This last time, he was looking up videos on YouTube to see how to fix the issue.

1 month ago

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Curtis Jordan Atlanta, Georgia

NIB Doors was great. Jerome performed the service work and was extremely polite, knowledgeable, and efficient. He was in and done in no time. Would recommend this company.

1 month ago

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Carol Sparks Phoenix, Arizona

Fast service. Issue resolved promptly. Turned out to be a separate issue but still was able to fix quickly same cost. Only negative had to pay for two service calls even though repaired in one

1 month ago

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GeorgiaHomeowner Marietta, Georgia

once in a while you get a quality technician who does a very good job. But 2 out of 3 times you get signficantly non-certified technicians who misdiagnose things and recommend incorrect repairs. Additionally, your roof coverage is a complete scam from Choice. i had a 2x2 inch inch hole from a fallen branch in my roof, and the tech they sent out said that their actual choice portal had no option for anythinng other than a full or partial roof repair - didn't even have an option to submit that small of an item - as such, Choice denied the claim. Cost me $250 out of pocket for a legit roofer to fix and even though i appealed it with Choice, they completely ignored it saying it required a partial roof replacement and their answer was final. so had to pay the additional deductible for something they say they shoudl cover, but don't even allow for it to be submitted.

1 month ago

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Kenneth Absher Carloover, Virginia

Great service. Submitted a claim for my LG fridge. Repairs was done the same day. Eric with LG did a fantastic job. Fast and reliable service. I do highly recommend Choice.

1 month ago

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Wally Laws Kansas City, Missouri

I am disappointed that Choice didn't help follow through with a product that was still under the manufacturer's warranty. I have to rely on the technician to go above and beyond to go through those steps.

1 month ago

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F J2 Alexandria, Virginia

The customer support for choice is like no other. They have been supportive and have seen the repair through to the end. Very professional, helpful and thorough.

1 month ago

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Mary Williams Edgecliff Village, Texas

I liked the repair man's attitude and professionalism. He was very respectful and handled his business. If we have another electrical issue I would like him to come back.

1 month ago

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Kelli Miles Washington, District of Columbia

I find getting a service is good but having someone actually fix what it needed in one visit never happens or you have to put in multiple requests for different vendors. Also some of the company vendors are shady and try to get money from you on the side

1 month ago

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Carmen Griffin Birmingham, Alabama

The service man was very nice and arrived when stated. He was quick to tell us the problem. Unfortunately this is not covered. But the person who came out was great.

1 month ago

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Tony Wang New York, New York

The technician was professional, patient, and punctual. He kept me updated while en route, explained everything clearly, and greatly relieved my stress. Excellent service!

1 month ago

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Melanie LaFleur Irving, Texas

By the second Claim, my 3 year policy was already paid for! The Customer Service reps are always friendly, professional, knowledgeable, and extremely accommodating…

1 month ago

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Marty Effron Orlando, Florida

This guy was great. He kept in good communication came and knocked this job out professionally in no time at all you got a top-notch guy representing you.

1 month ago

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Kath Palmdale, California

I gave a 4 as this is my first time with Choice and have had no service calls to compare with prior Home Warranty service. My prior one didn't cover refrigerator or washer or dryer without and optional fee and Choice did.

1 month ago

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Darlene Murphey-Jones Seminole, Oklahoma

The call in claim process was easy. The technician came the same day. The decision to replace email came shortly after the technician left my home. The $272 given is not enough for even a cheap dishwasher. And a payment thru a Lowes gift ecard allowing me "no choice" of where to shop, which hasnt been received prior to the survey request.

1 month ago

Choice Home Warranty Reviews