Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Alex Macias

Because of their customer ratings and easy access to iniate their claim process

1 month ago

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Dawn Johnson

A Friend recommended it and it has been there when I’ve needed it

1 month ago

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Luann Hammack

Very prompt. Very nice over the phone. Has our problem fixed in a timely matter

1 month ago

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Joan Grossman

Had a good experience. Provider arrived on time and did a good job.

1 month ago

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Vickie and heath Culp

Choice was very prompt about getting me set up with plumber.

1 month ago

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Napoleon Morris

I called for two services to be done at the same time and they split them up it seems to me I wold have been paying $170 so I canceled the microwave call

1 month ago

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June C Bruce

Hi. Who texted me please? I had one claim and it was handled wonderfully!!

1 month ago

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Girishkumar Patel

Your product is good and customer service is really really good

1 month ago

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Janet Stabile

Very professional, on time, diagnosed and fixed plumbing issue

1 month ago

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Charles Zawadzki

I compared plans and settled on Choice based on price/coverage/reviews.

1 month ago

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Linda and Greg Caron

It has always been in a timely manner and very professional people.

1 month ago

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Christine Vanderelzen

So far so good Like all the people and the work men we had come out to help

1 month ago

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Clara

Easy to file claims - I have been happy with the quality of the technicians.

1 month ago

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John

Great service and quick repairs. Happy we took this warranty out.

1 month ago

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Venkata

they answer call promptly and arrange technician as soon as possible

1 month ago

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James

Not many repair companies in my area. Took two weeks to fix a dryer. Did a great job and service was good on all ends

1 month ago

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JOSEPH MUTHII

Is the best ave worked with, they responds promptly, try them

1 month ago

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Andrew

Denied two of my three claims. One was denied after I paid a tech $75 to come out. Very frustrating and disappointing company to work with.

1 month ago

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Audrey

The associates I spoke with were very professional and helpful.

1 month ago

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Alexia

So far so great! The company and person they sent was really knowledgeable

1 month ago

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Barbara

Choice has worked for me. I have had it for years and would not be w/o it.

1 month ago

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Kimberly

It’s been a month with no AC and the repair company has cancelled twice. The excuses are not acceptable. This is my first claim and probably my last!

1 month ago

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Tjien Johnston

I did not like the service I received regarding getting my hot water heater fixed. They requested an additional $1615 out of pocket expense which was not required.

1 month ago

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Verified Customer

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Sally Meredith

Both washing machine and dryer broke down within a week of each other so I called warranty businesses and compared their prices. I chose Choice Home Warranty and after a month of using the laundry mat I made appointments to get each machine fixed. The repairman for the dryer came first and fixed it right away. Then the same day the washing machine repair man came and fixed it within a few minutes replaced the agitator and my machine was working again. They both did a excellent job and repaired them quickly.

3 months ago

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Joseph Bolubasz

I have been a customer of a competitor for home for about 7 years. I stopped paying for the service as a friend who is very handy does most of the work himself as he owns rentals. As I told Chris J during our initial conversation, that I used to do repairs myself but became disabled and can hardly do anything! Having a plan with Choice Home Warranty will allow me to sleep through the night!! I wake up in the morning and take comfort in knowing we have someone to call to either repair or replace our homes equipment !! Thank Chris J and sorry for keeping so late!! Your client Joseph S and Carol L B

8 months ago

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pat cook

The technician CHW sent for our bathroom sink faucet repair was awesome! Robert not only replaced the faucets, but he also replaced the turn off valves. I'm not sure if CHW reimbursed him for the costs of the faucet and valves; I do hope they did. CHW tried sending me another plumber for a leaking kitchen faucet several days later, but I requested Robert, RKS OK Plumbing, and CHW did authorize him (after a little bit of a hassle). This time I bought the replacement faucet and the extra tubing required at a cost of $125.00, and CHW is only reimbursing me $70. I can understand only reimbursing $70 for the faucet, as they state in our agreement they replace with Builder Grade only, but the extra tubing ($20+) should have been reimbursed. I also have had issues with my washing machine that CHW has taken care of...so far. The washer itself is poorly engineered, and I will be contacting Whirlpool directly about that. Again, the tech, Jamaal, is great. All in all, I would recommend CHW, but mainly because of their technicians.

8 months ago

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Verified Customer

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Lea

We bought this new whole home warranty in August. Our home is only 6 years old so we didn't really expect to have a need to use it, but we are the type of people that take out extra warranties for all of our purchase so we thought why not protect our entire home. This included our inground pool pump. Wouldn't you know it, 45 days after purchasing the warranty our pool pump died. Choice approved the claim without any issues. We are so glad we went with Choice Home Warranty.

1 year ago

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Pamela

I was hesitant about using this company when I read reviews but I am sure glad I did. They sent a tech to check our air conditioner because it was losing Freon. That tech could not find the leak. We paid the $100 service fee as expected. The company then found another company that came and found the leak. Choice agreed to replace the air conditioner. Everyone responded quickly to our need. Do be careful to read the “fine print” on what is not covered. The AC and installation cost us over $2000 which was far less than an $8000 quote we had gotten from another company before remembering we were paying for this warranty service. We did have to check the website for communication. I had not known they contacted another company until they called. Their communication could improve. That is the only reason I give a 4 star instead of a 5 star rating.

1 year ago

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Anonymously

I had a frustrating experience with their service. The initial electrician lacked confidence, and when I asked for a second opinion, they refused. It turned out the issue was a simple fix, but I had to fight for a refund for the incompetent service. On the plus side, they respond quickly when I need appointments, but the quality of work needs improvement.

1 year ago

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Karen

Customer support has been a mixed experience for me. While they are generally helpful, there are times when my concerns feel unheard. I also had an issue with my warranty; they sent the wrong person to fix my bathroom, which added to my frustration. Overall, I believe there's room for improvement in both listening to customers and executing service requests.

1 year ago

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Malcolm

I had a great experience with the plumbing service. The plumbers were excellent, knowledgeable, and worked diligently to fix the issue, although I need to handle the wall repair separately. The air conditioning service was also efficient; a technician quickly identified the problem and replaced the fan motor. Overall, I'm pleased with the service provided.

1 year ago

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Mark

I appreciate the service provided, as the technician who came to fix my toilet was knowledgeable and resolved the issue effectively. However, I find the lack of direct communication frustrating, especially when urgent situations arise, like air conditioning failures in Florida's heat. Overall, the service has been satisfactory, but quicker communication would enhance the experience.

1 year ago

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Richard

I had a great experience with customer service; they called me back the same day I reached out and set up an appointment promptly. However, I faced delays when using my warranty for a garage door opener issue. The technician was responsive initially, but it took weeks to get the replacement sorted out. Overall, good service but some follow-up issues.

1 year ago

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jo summerville

I've had a great experience with First Choice Warranty. Their callback system is excellent, and the agents are knowledgeable and responsive. I've used the warranty several times and have always been pleased with the service. They work with high-quality service providers and handle repairs efficiently. Overall, they have exceeded my expectations compared to previous warranty companies.

1 year ago

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Paul

I had a positive experience with customer service, which was quite good. Although I don't recall needing certain services myself, my sister has used them. While overseas, we had to rely on their help for our rented house, and everything went smoothly. They efficiently scheduled services and kept us updated on any necessary follow-ups. Overall, we were very satisfied!

1 year ago

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Anonymously

I had a disappointing experience with the plumbing service. The first plumber failed to identify a significant water leak, insisting there was no issue despite visible damage. Customer service was lacking, as I received no follow-up or paperwork needed for my insurance claim. However, another visit was prompt and the repair was satisfactory, though I struggle to recall the details. Overall, the quality of service varies.

1 year ago

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Verified Customer

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Frank

I had a mixed experience. The initial claim process was smooth with helpful online support. However, I faced issues with my refrigerator cooling, requiring multiple visits before it was resolved. On a positive note, the service for my garage door opener was efficient and well-handled. Overall, while some follow-up could improve the experience, the staff was generally good.

1 year ago

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Verified Customer

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Rosemary

I had mixed experiences with Home Choice Warranty. While I appreciate their quick response when my AC had issues, I dislike the lack of direct communication with a person, especially in emergencies. Waiting for service can be tough in Florida's heat. However, the technician who fixed my toilet was knowledgeable and resolved the problem effectively. Overall, I value their promptness but wish for better customer support.

1 year ago

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Verified Customer

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Anonymously

I had a great experience with the service. They were always courteous and responsive to my calls. I was impressed when they sent someone out on a holiday to fix my air conditioner. Although I had some initial concerns about the company they used, they resolved my issue quickly and allowed me to choose another company. Overall, I was satisfied with the prompt service.

1 year ago

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Verified Customer

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Carmen

I had a positive experience with my claims reporting; they handled it promptly and contacted me quickly. I had some issues with my air conditioning and refrigerator not cooling, but they sent someone out right away to address the problems. Initially, the refrigerator issue wasn't fully resolved, but they followed up, and now everything is working well.

1 year ago

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Brita R Buhrman Marietta, GA

I've had some experience with customer support since joining in June. I filed a claim and everything went fine, which I consider a good sign. I also had an issue with my AC service where I initially faced resistance in changing the service provider due to bad reviews, but it was resolved quickly after speaking to another representative. Overall, the support has been satisfactory.

1 year ago

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Brian

We called in service request for ice maker problems. Sears home services called and scheduled appoint in 3 days. Technician arrived, diagnosed problem. He checked his local supplier network, found appropriate replacement and called another tech to pick up and deliver replacement to our house. Our tech went to next call then RETURNED TO INSTALL the unit same day!! Our old company would call to schedule the appointment 3-7 days out then diagnose and set return appointment to install part 2-5 days later!

1 year ago

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Verified Customer

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Lori

Choice Home Warranty is like any other Home Waranty company; they are all break fix policies and it taks a lot to get things replaced. I find the fee for getting a technician to be high. I also feel that many of the 3rd party outsourcers are not necessarily in my area but the do service the Cincinnatia area. Some of the trades respond more quickly than others so I would say about 50% respond in a timely manner. It will take at least 24-48 hours to get a response back from the vendor depending upon when you call if you call on a Friday, expect someone to get back by the following Tuesday. This year I have had the garage door people in twice at the tune of $150. THe Sears refrigerator guy was in and had to order a part. THe plumber was an absolute nightmare as half of what I reported to be fixed was not included on his report and I was so pissed off he waived my delivery fee. But somehow when he snaked my sink. he removed my vanity first drawer and now it doesn't close, but he said it was that way when he worked on it. It was not. Now I will have the electrician over next week, let's see where this goes. Bottom line, I find them to be about the same as their competitors. I have not had to replace anything yet, but there are still two more months that I need to get through. I will be shopping around but I will probably renew with them as the other's I've had I left them for a reason. so for now Choice Home Warranty is my VOC as I am from NJ and they are based in Edison, NJ.

1 year ago

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Verified Customer

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James B

My experience with choice home warranty was very pleasant to say the least. I made the call and immediately got a response that very day. I was also able to schedule the appointment which was within a few days of my call and was pleasantly surprised with sooner call to fix my air conditioning earlier than expected. The technician was fast, friendly, effective and solved the problem within several minutes. All I had to pay was the service call fee.

1 year ago

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Robert

I had a mixed experience with the service. Some repairs went well, but there were issues with the plumbing repair where I felt the technicians pushed for replacements instead of repairs, costing me unnecessarily. Additionally, I faced a frustrating situation with a refrigerator issue that left me out of pocket. Overall, I hope they can improve their assessment process.

1 year ago

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Phillip

I had a positive experience with customer service; they were courteous and efficient in scheduling my technician. However, I was disappointed to learn that the water dispenser issue on my refrigerator isn't covered by the warranty, despite the refrigerator being under warranty. On a previous service, they quickly identified and resolved an ice maker issue, so I appreciate their promptness.

1 year ago

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Theresa

I've had a great experience with customer service. Every time I call, I reach a real person who helps me promptly. I recently needed to change my assigned technician, and it was an easy process. After moving into my new home, my air conditioning needed attention, and the team responded quickly and resolved the issue without any concerns. Highly recommend!

1 year ago

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Minnie

I had mixed experiences with the service. While I appreciated the quick response to my garbage disposal issue, there were challenges with the warranty process. The first company I contacted was unresponsive and prioritized other customers due to weather delays. Overall, the speed of service was commendable, but the initial hurdles were frustrating.

1 year ago

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Laverne

I've had mixed experiences with the service. They were prompt in addressing my air conditioning issue initially, but there was a frustrating delay on another occasion where the technician didn't show up. Fortunately, the last technician was excellent and resolved the problem quickly. Overall, the service quality varies, but I appreciate the responsiveness when it matters.

1 year ago

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Kirsi

I had mixed experiences with customer service. Sometimes it felt challenging to get in touch and find the right answers, but on other occasions, they were quite responsive. I faced an issue with my dishwasher that turned out to be a simple fix, but the initial wait for service was frustrating. Overall, the support was decent, but there's room for improvement.

1 year ago

Choice Home Warranty Reviews