Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

James Meyer Waterloo, Iowa

Had 5 star rating what I did like is they have no service tec lined. Up in this area takes forever get some one out to repair or replace took over 3 months get microwave replaced cause sent a series man from a 100 miles away I couldn’t believe how that was profitable no for any one

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Amanda Bonny Chicago, Illinois

I wanted a plan in place incase something went wrong with my appliances. They were great up until recently. I paid for the extra warranty to cover my Air Conditioner. The extra money I paid for the warranty was useless. I still came out of pocket almost $4000 for the new parts. If anybody was thinking about getting them make sure you read the fine print in the contract.

4 months ago

check_circle

Verified Customer

star star star star star

Eric Carver Belleville, Illinois

My husband chose you. I have had issues with previous claims but this claim was handled quickly and I was extremely pleased with the tech who handled my issue

4 months ago

check_circle

Verified Customer

star star star star star_border

Lauren Kuhn and Jeff Dulcich Newberg, Oregon

I need a home warranty to protect/insure me from major surprise appliance repair and replacement costs. So far, they’ve been great on the smaller stuff but on a more major refrigerator issue they let me down.

4 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy Germantown, Maryland

I have had choice home warranty for 11 months with no (0) claims. We had a lightening strike which disabled our well pump and electric in our shop. On the second day after no contractors contacted us we were offered to get our own electrician and Choice would reimburse us. They had given the wrong email for the electrician to submit pics and diagnoses. Our breaker box and breakers on meter box are over 31 years old so they are definitely needing help from wear and tear. We were told by choice they will not cover because we had a storm. We had to hire our own pump repair service also because choice blamed the outage on storm also. We replaced a breaker on meter box and got electric on in pump house. I’m disappointed in choice because I never had one of their contractors call me for either issue. I was without water for 4 days and still don’t have power in our shop. This occurred on 6/26/2026

4 months ago

check_circle

Verified Customer

star star star star star

Reggie Wolfe San Antonio, Texas

Choice has always been efficient with handling the claim and their service providers are reliable and perform repairs professionally and Ensure the work is done right.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Cathy Barnes Lubbock, Texas

I was thinking I would be able to get assistance with different issues that arise in my home! However CHW takes to long to get back with me must of the time and I end up going on nextdoor app and finding a person who cab get to me right away!

4 months ago

check_circle

Verified Customer

star star star star star

Linda Diller Chicago, Illinois

I had a leaking water heater that needed to be replaced. From the first call to the order of parts and it took a week .The plumbing company that called was clean and quick .

4 months ago

check_circle

Verified Customer

star star star star star

Wesley Castagno Lecanto, Florida

We got Chice Home Warranty. Approximately two months later, our washing machine went on the fritz. I called Choice and within two days our washing machine was fixed.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

YumaMel Yuma, Arizona

I prefer to with spend my money with companies that always have human a person to talk to . I prefer to do spend my money with companies that answere my call. I prefer to spend my money with companies that are proactive in the customers problem.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Roger Young Ritzville, Washington

Warranty service has been good except when a covered piece of equipment had to be replaced. In the case of replacement, warranty companies, make it easy to pay extra for an upgrade if wanted. Choice does everything they can to prevent a reasonable upgrade path warranty

5 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kendall AND McKenna O'Neill Clearwater, Florida

I did not “choose” to work CHW. It was insisted upon by my realtor even after telling them I would rather purchase the property without a home warranty. I only took it because it was paid for by the seller. I’ve had horrible experiences in the past with home warranty companies and this is no different. Sure, they’ve fixed about 3-4 items that were covered, but they changed the meaning or interpretation of their own language in their contract to weasel their way out of covering other items. I would much rather prefer to contract and bid my own repair people instead of paying a $75 fee then wait 3-5 days for a tech to come out and do bare minimum repair work.

5 months ago

check_circle

Verified Customer

star star star star star

Susan Hakala Los Angeles, California

Completed the job in a timely manner. Fixed the problem and knew immediately what the problem was. Very good customer service and communication prior to arrival!!!

5 months ago Edited June 5, 2026

check_circle

Verified Customer

star star star star star_border

Theodora Disbrow Las Vegas, Nevada

I am not to happy that I have to paied 2700 to replaced my water heater because you guys got the note from the Plumer they suggest to replace a new water heater and you only reimburse 200 dollars that not right

5 months ago

check_circle

Verified Customer

star star star star star

Sue and Richard Maga Allison Park, Pennsylvania

Excellent. My garbage disposal broke, leaking. All I had to do was get a bucket and call choice. They handled the rest, replaced the disposal. Love choice!

5 months ago

check_circle

Verified Customer

star star star star star

Sulay Bulnes Orlando, Florida

I love the fact that when I need to put in a claim I can do it online. The claim is reviewed and within 24 hours I have been assigned someone that is doing the repair.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Cindy Hayes San Francisco, California

I have a problem with my plumbing. The clog has been cleared, but there is additional work that must be done to keep this from happening. I informed Choice - they sent an email saying to contact the blockage company. The problem is, they don't do the type of work that is needed to really fix my problem.

5 months ago

check_circle

Verified Customer

star star star star star_border

John Rockwell Maryville, Tennessee

They have been great at addressing all issues to date. Some companies do everything they can to avoid covering concerns. These guys are great. Only issue has been that it is hard to speak with a live agent when calling them.

5 months ago

check_circle

Verified Customer

star star star star star

Nageswara Uppu Menomonee Falls, Wisconsin

Had an issue with my water heater burner not firing, call Choice. They sent a technician right away, approved the claim and was able to replace the unit or the weekend.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Nyla McCarthy Portland, Oregon

I was not asdigned a tech for 3 days. He then did not cone to the appointment. I had to negotiate the AI system online, which is not user-friendly, and ended up managing to get a real person. My case was then reassigned. 24 hours later I received an email suggesting I find my own repair person and I would be reimbursed. This is not great customer service

5 months ago

star star star star star

Kim Bowman Scott Atlanta, Georgia

He called to say he was on his way and got here right when he said. He diagnosed the issue and patiently waited for authorization to complete the repair. Then he repaired it quickly and efficiently. He was very pleasant and did a great job.

3 months ago

star star star star star

Tom Harrison Austin, Texas

Technician was very knowledgeable and knew right away what the problem was. He fixed the problem and explained to me some preventative measures to insure that it would not happen again. Very courteous, respectful, and professional.

3 months ago

star star star star star_border

Mike Arzu Sr. Ashburn, Virginia

Not enough H Vac contractors in the high desert I had to wait 3 weeks for my central air system to be fixed because I had to wait for the company you provided gave me an appointment dated July 28, 2026; my cooling system went down July 5, 2026. Platinum Repair who is located in Los Angles to come to the city of Barstow in the High desert, during those days' temperatures were above 100 degrees.

3 months ago

star star star star star

Julie College Station, Texas

Technician was professional, experienced, efficient, and very thorough. He explained what was wrong with my air conditioning system and what he did to repair it. He was excellent and I was very impressed with his service. Thank you.

3 months ago

star star star star star_border

Maria R Ramirez San Antonio, Texas

Sometimes the company you contract with can be rude. I called the main company doing the work because of a invoice they sent with a different amount than the one is should be paying. When I quested it the telephone rep got facetious with me to point if being rude. Not customer service oriented at all and a bad representative of your companies choice in contractors.

3 months ago

star star star star star

Terri Crawford Columbus, Ohio

I've been with choice for about 8 yrs, I also have my dad's home on choice & several friends. Only have had a few small issues, Customer Service would get me to who I needed to speak with to fix my concerns!! I will stay with this company as long as they continue their Great Service!! Thanks Choice

3 months ago

star star star star star_border

Mathen Mathew Houston, Texas

Quick response to AC repair with qualified and competent repair technician. Evaporator fan motor repair authorized for replacement with a good after market motor. However, Choice made me pay $325 in labor costs for minimal wiring modification for the motor installation. I asked the company how much the labor would cost if I was paying the bill myself and they said about $350 in labor and about $500 for the motor. So Choice essentially paid for the after market motor and I had to pay for 93% of the labor. Does that does sound like a peace of mind Warranty repair to you?

3 months ago

star star star star star

Shirley Itson Bonita Springs, Florida

I was very happy with the tech that come out he is his job he didn't try to pressure me into buying anything didn't try to tell me something was wrong with it if it wasn't he told me exactly what it was and he fixed it and cleaned up and he left and it was a good day

3 months ago

star star star star star_border

Rama Toulon Canyon Lake, Texas

Overall it is quite easy to file a claim. The speed of the contractor varies though and sometimes that can be the difference between satisfaction to frustration, especially when you are the one responsible for conducting your own dry out services which can get quite expensive in both paying an outside source and the electric bill when it comes due.

3 months ago

star star star star star

Brandi Mora [Richard Bryan ES] Las Vegas, Nevada

I'm writing this as a review of initial sign-up for a policy. I can't speak to service, and fingers crossed, I never have to use them. BUT the customer service was great. They walked me through different options to save money by paying for 3 years in advance and how to get reimbursed if I changed my mind before the 3 years are up.

3 months ago

star star star star star

Theresa Jones Phoenix, Arizona

American Home Pros were great. Chase was very professional and helpful. He explained what happened and how he was going to fix it. He was very, very good! I understood what he said and trusted him . This was a "great" experience for me. Thank you, Theresa Jones

3 months ago

star star star star star

Pete Cheney Lenoir City, Tennessee

They came out exactly when they said they would and Andrew was fantastic. Didn’t have the part the day it was needed so they got it in as fast as they could. Called us and said they had the part and they came the next morning and put it in and everything’s great.

3 months ago

star star star star star

Barb Fulton Buena Vista, Colorado

This warranty gives me a little extra peace of mind that if I have any problems with the covered systems, I won't have a huge bill to repair or replace it. I've used it twice over the last three years, and both times it's been a great experience. The claims are easy to enter and the service technicians have been great.

3 months ago

star star star star star_border

Jack Hurlbert Bristol, Tennessee

Our initial notification of schedule came at 6:30 AM on the day that service was to be rendered. Time of arrival for the service tech was given as Noon to 4 PM. Shortly thereafter, we received a call at 8 AM from the service tech that he was on the way. Thankfully, we could accommodate his early arrival. Repair proceeded satisfactorily, although, a comedy of untimely notifications continued to be received regarding the original afternoon schedule. This lack of internal coordination between home office and field personnel does not bode well. Other than this glitch, we are happy to be on board.

3 months ago Edited September 24, 2026

star star star star star

Lucinda Baylor Aurora, Colorado

I was so surprised being a first time I ever submitted for a claim. AI was very good to deal with and I could not believe the response time from the Tech. My appointment is in less than 14 hours. Would love another survey after the Tech comes to my house so you can know how his company did.

3 months ago

star star star star star

Edythe Norfolk, Virginia

The Technician was great. Had the best personality and explained everything. On time, called to say he was on his way. Great choice in choosing this company. Explained the next step and said he would get back with me once he hear from Choice. Thanks.

3 months ago

star star star star star

Craig and Cindy Raab Medford, Oregon

Greg Thank you for coming out and fixing our water leak. We truly appreciate your professionalism, hard work, and attention to detail. It’s such a relief to have everything back in working order. We’re grateful for your excellent service and will gladly recommend you to anyone in need of a great plumber. Thank you again!

3 months ago

star star star star star

Valerie Johnson New York, New York

I’m new to this home warranty service but the representative on the phone was very pleasant and provided a promo that made giving Choice worth a try. I will appreciate the peace of mind knowing that I won’t have to depend on or bother family or friends if something goes wrong. I’m gonna be optimistic.

3 months ago

star star star star star

Toni Petrocelli Toms River, New Jersey

I asked for a service call because there was water on the floor near it but when you he LG service man name was Dennis he throughly looked at ever and could not find water dripping out he to watch it and to call him directly if I see any water on the floor

3 months ago

star star star star star

Caroline L Wylie, Texas

Tech was polite, respectful, and had a great sense of humour. He also had some tips and advice to keep my dryer running longer. Much appreciated! Choice has raised their prices so much though, we will be going with another company.

3 months ago

star star star star star

paula m bryant Germantown, Maryland

They sent a AC company out that was over priced and they knew the amount that they wasn't paying was the price and knew they wasn't gonna pay instead of me recommending my own AC unit for the price that they approve to pay and he is licensed and they wouldn't accept him the service is horrible..

3 months ago

star star star star star_border

Dawn Pt Orange, Florida

I have only had one issue with Choice Home Warranty, I had the compressor for my R22 AC unit go bad , and choice home warranty would only replace the condenser as the R22 was no longer available, I had to upgrade to the current R32, The air handler was not covered because it was not " broken " , however it would also not work with the R32 Condenser either. The AC Unit needs both parts to work , unfortunately they cared very little that the AC didn't work. So they are good for somethings but not for a failing system that includes two components for it to work.

3 months ago

star star star star star_border

DamonDeleon Philadelphia, Pennsylvania

Well why does it take so long for the credit to hit my acct.Your technician 86ed my washer.He said It would be too much work to fix it.Ok I said I totally understand,but why should it take a month to pay the claim,you’re always on time when you take my payment and I need the same consideration.Going to the laundromat is not an ideal way to spend my day.

3 months ago

star star star star star

Kurt Frohlich Reno, Nevada

Making the request for service, in this case an electrician, was easy. We got a contractor assigned within a few hours, and were kept informed all along the way via emails from Choice. Contractor showed up on a little early, was finished in 20 minutes.

3 months ago

star star star star star

Tina Waters Pine Hills, Florida

The customer service was great. I was treated with respect and kindness. My problem was resolved within that day and was given advise on how to avoid the problem in the future. Thank you for caring about my problem with a smile.

3 months ago

check_circle

Verified Customer

star star star star star_border

David Mcdonald Birmingham, Alabama

I needed some Warranty protection for my appliances that no longer had their warranty. I got an offer from Choice Home Warranty and have been for 3 or 4 years. They have been great for the times that I've had to use them and their services. And the monthly rate seems standard with other similar services.

5 months ago

check_circle

Verified Customer

star star star star star

Judith Calderon Budd, Illinois

They sent out a great service technician very promptly and he replenished the Freon and said that I had a minor leak but that repair/replacement wasn’t needed yet. So far so good!

5 months ago

check_circle

Verified Customer

star star star star star

Phil Danley Davidson, North Carolina

Because I’ve been with them for over 10 years and they’re reading number one but they’re very very slow and solve problems. That’s my only beef with Choice way too slow.

5 months ago

check_circle

Verified Customer

star star star star star

Linda Katz Santa Clarita, California

I was changing plans so I looked up the best plan. Choice came up. Had excellent reviews so I chose the plan. The pull broke on my garage door and they came the next day and it was fixed.

6 months ago

check_circle

Verified Customer

star star star star star

Stephen Enos Schertz, Texas

Great Customer Service they were here when we needed them and they didn’t let us down great place to do business with Will definitely recommend this company to friends and family

6 months ago

Choice Home Warranty Reviews