Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Susan Tampa, FL

My only real complaint is the length of time it took to get the the payments.They're very nice people that took care of me well. I just had to use it because my washing machine died and also the dryer. The guy came and he was able to fix the dryer. It was simple and but the washing machine had died so they gave me some money towards my next one. What they gave me wasn't enough to buy it outright but it paid about two thirds of it. They're very responsive. Good quality.

2 years ago

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Verified Customer

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Eileen Tyner Brandon, FL

I've had two times to use this warranty and both times I was helped right away. The services provided took care of our needs. We did not have to wait for the service providers they came out right away and took care of the issues. the oven was fixed and ready to use within afew days waiting for the parts. On our plumbing they came out right away but we are still waiting for the issue to be approved to be fixed.

2 years ago

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Verified Customer

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Merlease Mathis Wrens, GA

I have their home warranity for my protection if ever needed and yes, I needed them. They respond to me in less than 24 hrs and had someont to come see me in less than 36 hrs. I amiagine it is where you live that make a difference on that time. Well, I can tell you my problem was finalized in less than 72 hours after the tenichain left who was very knowledgeable and kind. Choice is just who they say they are and when I made my Choice I was finalized in 3 days.

2 years ago

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Verified Customer

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Barbara Syracuse, NY

My sister recommended them to me. I used it for my ice maker. The repairman came and fixed it. He had to ordered the wrong part so it took a couple of days but he was knowledgeable and friendly. The only negative is they scheduled me for when I wasn't going to be here so I had to call and reschedule. They automatically schedule instead of us being able to pick a convenient time.

2 years ago

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Verified Customer

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Felecia Waldorf, MD

At the time they had the best deal. I've had other home warranties and Choice is by far the best one I've had and I've had them the longest. There are no issues with them. They come in a timely manner and follow up. I don't have to wait in a long line online. They gave me all the information I needed. I have a recurring problem with my furnace and they sent out the best person and it has been working fine since then.

2 years ago

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Verified Customer

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Emanuel Alston Flowood, MS

Fast service and good follow up. Home Warranty is a good choice for the money you pay up front. Sixty five dollars for professionals to come out to your house and diagnose what the problem is. Then the professional share the problem with Home Warranty. They coordinate if items are covered or not. Then let's the owner know how much you have to pay and what will be fixed or replaced.

2 years ago

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Verified Customer

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David Redmond, OR

When my furnace started acting up and was not keeping the house temperature the way it should be and so I called to have the furnace looked at. They came out quickly and diagnosed the problem and worked as quick as they could in getting it resolved and the only delays were the two parts that they had to wait on. The contractor that came out was very good to work with and I appreciated him. Quick response.

2 years ago

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Verified Customer

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Meredith Saint Louis, MO

Everytime I've needed to get in touch or get information or feedback it's been fairly easy. I had such a good experience. I used it this morning and it took actually a little longer than I had expected but I did get communication that told me that I could take a refund and find my own technician but I waited it out one more day and the technician was prompt and responsive and took care of the problem and was easy to work with.

2 years ago

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Verified Customer

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Jenny Fairfax, VA

I just used it last week because my garage opener wouldn't work and it was quite an easy process, which I was very happy about. It is fairly simple and quick and everything was as I expected. It was pretty easy to log my ticket in and I got the support right away but it's a small ticket so I don't have experience of big ticket yet but right now I'm satisfied.

2 years ago

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Verified Customer

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Anonymous Fishkill, NY

We had an issue just last week with our furnace and I called late in the afternoon and there was someone here by ten o'clock the next morning. The person that they sent was extremely professional he came prepared with a mask and he knew exactly what the problem was and he took care of it immediately, he was very polite, he was actually neatly dressed, and he fixed It. Other than that there were a few people that came that we're not great but on the whole different.

2 years ago

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Verified Customer

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Carmen Waco, TX

There was only one time with my air conditioner and we had all the company here on Christmas day because it was so warm here in Texas. The gentleman that came out he showed my husband how to wash out the outside unit so that it would not do that again. Just that the whole process calling for service was very easy the website easy to use and everyone was nice and very professional and we had a good experience.

2 years ago

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Verified Customer

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Andrea Houston, TX

It's a really good warranty. One of my toilets was broken it took about three to four days for somebody to get here but once they got here they fixed it within about an hour and it's it's working great. Most of the time I would say that It's a bit difficult when I'm trying to get you know somebody to come out here and sometimes it's a little difficult to get somebody get the point making appointments through the customer service line.

2 years ago

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Verified Customer

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Danelle San Marcos, TX

They're very good company and I'm really happy I have them. Every time I've had a problem they acted immediately and they were able to send me somebody to repair anything that was damaged. I had a problem with my plumbing, they fixed that. I had problems with my refrigerator, they fixed that. It's been multiple times that I've used them and they were just wonderful. They are a really good company and they are always the very compliant, they do exactly what they say they're going to do. I'm gonna probably use it again the coming year.

2 years ago

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Verified Customer

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Kendra Las Vegas, NV

I'm actually new to the company but I have not had any problems and placing the order is very easy and simple and they get back to me in a reasonable amount of time. They get back to me promptly and get someone out to fix my appliance. They sent quality people to come out and fix my issues. Today my sink is leaking and a plumber will be coming out to fix it.

2 years ago

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Verified Customer

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Danny Slidell, LA

So far they've been a good company to have when you have things that break. So far everything just fine. There's only one time that there was an issue. Recently I had kitchen faucet changed and my dryer went out and they changed they fixed it and that was just this year. Last month and before that I had a hot water heater that went out and they replaced it with a new one. I had some AC worked also by a year or two years ago they also fixed that.

2 years ago

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Verified Customer

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Joseph And Wendy West Orange, NJ

I keep renewing my membership. From our perspective we've been very pleased with everything that's been going on with choice. Every once in a while one of the service companies does not show up on time, however the majority of the time we spend very happy. They left me a message with the service that was coming, I contacted them and they were here in a timely manner, everything was handled extremely professionally. I think as far as customer support goes that they are very efficient very organized and someone always gets back to me in a reliable manner.

2 years ago

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Verified Customer

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Elaine And Ken Kennesaw, GA

They accepted the information and sent out the appropriate technician to fix the problem. Our garbage disposal quit working, we called to ask for a technician to be sent out. They sent a technician out he came and fixed the problem, we paid the 60 dollars and it works perfectly now and we're very pleased. The negative is that we had to pay over two thousand dollars to have our air conditioning fixed.

2 years ago

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Verified Customer

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Jesse League City, TX

They've always been really easy to work with. We made a claim I believe it was on a Friday and by the next week we had a technician out here. They found out that it needed to be replaced so they got the parts and the following Thursday they were here to install it and had it up and running that was within a week of filing the claim. The people that they use are quick and have been very professional and always they have also followed up after we had issues to make sure that it was heating and everything was working fine

2 years ago

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Verified Customer

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Kathie Elk Grove Village, IL

It's pretty quick, someone responds quickly and I get my issue resolved within a day.

2 years ago

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Verified Customer

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Robert Las Vegas, NV

They were quick, No problems, they fixed the thing in there and I haven't had a problem with any of the contractors yet. I've had three or four calls starting with my pool and if they needed a part the parts came fast, the people came faster. I'm really happy, I used to have American home shield but I got rid of them because there was problems. I'm happy so far. I had a pool pump fail and they replaced it with a rebuilt works fine now. I paid sixty five dollars, that's all they charge me and it would have cost me a hundred to have the poor guy do it.

2 years ago

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Verified Customer

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Joanne Brothers Washington, DC

I did an online claim and I didn't I didn't realize I needed to add both on my toilet and when I went back to cancel and then resubmit I talked to someone at customer service and it was great and they still came out within the original time frame. As a first time user it was just good service, honestly, because I'm not one to change a lot. Customer service was excellent.

2 years ago

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Verified Customer

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Shirley Cincinnati, OH

I really haven't had any problems. All my concerns have been addressed. Just a couple weeks ago I needed plumbing, so I called them and they got me in touch with a plumber and he came out and was very courteous and he took care of everything. He told me he looked at it and told me what needed to be done and I told him okay and he went on it and it didn't take too long but he solved my problem. This is really simple.

2 years ago

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Verified Customer

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Pamela Shelby, AL

We're satisfied customers. They always deliver. Recently we had a water heater and pipe issue and Choice got in touch with a service provider and they came out in two days. It was good because it was right before Christmas. It was a really good experience. I also like that they assured me I would be able to speak to someone in the United States when I called customer service.

2 years ago

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Verified Customer

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Lawrence Estero, FL

I've been with them for five years now and I am happy with the service. They did well getting my AC checked over. The service man knew what he was doing. I appreciate they asked what the problem was. The first time I called, it took a while to get service, it took about three weeks, but I was very satisfied with the work. I am happy with everything right now.

2 years ago

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Verified Customer

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Rick League City, TX

Competitive price and persistent marketing got me started with them. They are efficient and effective. I am happy with them. If anything breaks, there is a person to call. My dishwasher stopped working prior to Christmas and I was anticipating having a large number of people at my house for Christmas and they got it working in time. They responded the same day I called. They made the assessment the same day and gave me a time frame and kept their promises. They fixed what they were supposed to fix.

2 years ago

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Verified Customer

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Shari Greenwood, LA

American Home Shield sucks. I am very happy with Choice Home Warranty. I like their response time. They are very nice in their approach towards their customers. I called about the heater and the next thing I knew, I was getting a call from a contractor. He came out and fixed it. It was easy as pie. I have liked the people I have encountered so far. They've known what they are doing. It is refreshing to have a warranty service that is on top of things. God bless you.

2 years ago

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Verified Customer

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Veronica Delfin Roanoke, VA

Initially, the process was terrible!! Both one at CHW was willing to look at the attached emails, repeatedly stating the template had to filled out. The team.playe is not consumer friendly. It took 6 attempts to finally make it go thru!! I was so frustrated by the 4th day, stllino heat, no progress whatsoever with CHW. Expecting 20° weather in 2days, I just had the heating company and replace the part. Which they did the next say AND I had heat!! I paid out of pocket. Besides the fury of neither party willing to work together, what about the poor souls that honestly could not pay out of pocket!! That made me most furious with CHW, preferring policies over doing the right thing!! Surprisingly, I received a check for most of the cost. THANK YOU!! Your company has redeemed itself!!

2 years ago

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Verified Customer

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Anonymous Crawfordville, FL

So far everything I've had an issue with in my home has been handled smoothly by Choice Home Warranty. It has been a very positive experience. I expect it will continue that way. If there is something I have a question about or don't understand, they explain it to me no matter what. The process is really easy. I once had to get my own service provider but they reimbursed me for it.

2 years ago

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Verified Customer

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Joyce And Bob Henderson, NV

They're pretty good. Two times now one was for a dryer parts. They ordered it fix it.They're working great. Just recently a week or so ago I had to fix my garage door. But there might be a problem. It's making a noise and it shouldn't make. That started a couple days after they installed it. They put in new springs so I don't know what's going on with that.

2 years ago

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Verified Customer

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Etta Houston, TX

I had a water leaking in my kitchen and then in my bathroom, they sent a plumber out and he took care of it. Just couple weeks ago I had my microwave aspect in the back and I could smell something burning and there was flame in my microwave and I'm still waiting to get that taken care of and have an appointment actually on Friday to talk to someone about taking care of that. I haven't had a bad experience with them yet.

2 years ago

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Verified Customer

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Ahmet Feyyad Houston, TX

Timely service and it has an amazing online portal. It includes all the services I need and I have peace of mind. I just put an online request for my house the next day a service provider came he provided perfect service replaced all the keys. Everything went very smoothly and then I got a follow up email from them, so everything was very smooth and nice.

2 years ago

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Verified Customer

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Anonymous Chicago, IL

I'm really happy with the service. The washing machine that broke and they couldn't fix it. They thought it was one part, but it wasn't, and they ended up replacing it. They didn't give me the full amount to get a new machine, but it was enough that I could afford to put some more money with it to get a new machine and I really appreciated that. They were organized they came in with a mask on they had booties on. The service was just superb

2 years ago

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Verified Customer

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Tammy Upper Marlboro, MD

I've utilized them twice, back to back, and both times I have been able to get in touch with customer service. I was able to talk to a person at Choice. They have always dispatched a person in a prompt manner. They had someone out the same day with the air conditioner went out and they replaced the unit. They have been able to solve my issues. Their customer service is very courteous and professional.

2 years ago

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Verified Customer

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Valarie Westerville, OH

My realtor recommended Choice to us when moved in three years ago. All the technicians they send have really good reviews. I also look before they come. The warranty is very good. It covers everything we want covered. We are retirees in our sixties so it gives us extra security. The last time we used was because the furnace wasn't working. They came the next morning after I put in a claim. They had to order a part and somehow it was messed up we had to wait a week. It wasn't really anyone's fault. A real person answers when you call on the phone. They have support online as well.

2 years ago

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Verified Customer

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Helaine Sanford, FL

I found Choice Home Warranty through an internet search after BFS abruptly left the area where I am located with no notice. They are an excellent company and respond quickly with qualified personnel. I have a refrigerator in good condition that is 20 years old. When the compressor went out, they did not offer me some small sum to replace it. They paid a technician to come out and replace the compressor. The refrigerator works like it is new.

2 years ago Edited January 10, 2024

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Verified Customer

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Homa Daniels Roswell, GA

Easy to file claim, fast response to the claim and assigning a knowledgable technician. Technician came, found the problem with our microwave. Received approval from Choice, came back and fixed the issue. He found a secondary issue with the Built in microwave, he had the part available in his truck. in less than half an hour later our microwave was in perfect working condition.

2 years ago

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Verified Customer

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Rami Mc Lean, VA

Quick solutions to the problem. Two weeks ago I had to use it twice. One for the microwave, it could not be sent so they they are going to send me gift cards. Then my washing machine they changed two days later. Almost everything is automated so there is no need to talk to anyone before everything happens. Someone who does not agree with the assessment will take a long time to resolve.

2 years ago

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Verified Customer

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Tom Saddle River, NJ

So far so good. We hope to continue. They do what they say they are going to do. Their workers have been fantastic and have completed the jobs. They have fixed our plumbing issues immediately. We are still waiting for a part for the dishwasher. They are responsive. It is important that they answer the phones and dispatch the repair people in a reasonable amount of time. It is a good value.

2 years ago

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Verified Customer

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Samuel Forney, TX

They were quick in responding when you call them. They're good, they send a technician very fast in case you have a problem. They are reliable. I had a problem with my dishwasher and now with my dryer, as soon as I put in the claim it was already done and they were sending someone to come same day and then they fixed my problem. I recommend it for people who are looking for a fast and reliable home warranty.

2 years ago

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Verified Customer

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Edwin Wilmington, DE

My garage door opener stopped working and we called them and they had somebody contact me. We made an appointment, they came out to repair the opener, got it to go up and down and left and told me that I had thirty days and if it didn't work to call them back. They left me a business card with information with the phone number and sure enough two days later it wouldn't go up and down, so I had them to come back they had to replace the door opener they said it wouldn't work. We've had to call Choice three times and twice they have gotten contractors out here to look at and take care of the problem but once they couldn't and we had to go elsewhere to get work done. I was real pleased with the first gentleman that came out to work on oven because he was from a certified contractor. The folks that came out and do my garage door were as far as I can find out were not certified, he didn't have the name of the company on the vehicle and that was a little disappointing.

2 years ago

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Verified Customer

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Elsie Anniston, AL

They're always there for you. I can call them and they get back to me they're prompt. I used my warranty for a plumbing proble and I had four different occasions with problems. They came out the same day and they didn't hesitate and then they called back to see if everything is still working so I liked that. I like them even though I had one bad experience with them it ended up okay so I enjoy Choice Home Warranty.

2 years ago

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Verified Customer

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Charles Fayetteville, NC

They respond immediately, they get you to the right people you need and they set up the appointment very quickly. The last time the last time I used the warranty was for the disposal of the dishwasher and they set it up within twenty four hours, they gave me a claim number when twenty four hours. They did the job very quickly and just a matter of thirty forty minutes. They always always get back to me in a timely manner.

2 years ago

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Verified Customer

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Addie Charleston, SC

For the most part it's been good, but there are people that come out to our house but don't see my error really qualified to see some of the jobs. We've actually had one instance where someone came out and they said they couldn't do it and dropped so we had to pay the sixty five dollar service fee and then they had they closed our claim and then I had to file a new claim for the same problem to get someone else to come out and I had to pay another sixty five dollars. We've had a couple of instances with the air conditioning and someone came out but they didn't have the ladder so they laughed and they have to reassign it to someone else.

2 years ago

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Verified Customer

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Sue Cumming, GA

I'm happy with the service I'm getting. The people that I've dealt with so far have been extremely knowledgeable and professional and reliable. Just a couple of weeks ago my garbage disposal quit working and so I called and I think it was either the next day or the day after that that I heard from the local plumber and made arrangements for him to come out and he came out and replaced the garbage disposa. He wasn't even here for more than thirty minutes. I got immediate response to my request and that's very important and everybody that I dealt with was very professional and kind.

2 years ago

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Verified Customer

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Sharon Mesa, AZ

I was unhappy with my other service and my friend referred me to them. I’ve only used them when my kitchen faucet came loose and was leaking. I tried to fix it but I was unsuccessful. They went out of their way to accommodate me and when they couldn’t fix it because it was eroded, they came back and installed it. They were professional and friendly. They seem very trustworthy and helpful.

2 years ago

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Verified Customer

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D Longmont, CO

Issues get resolved without any kind of problems or hassles. Just a couple of weeks ago we submitted a claim for my garbage disposal. It went through in a couple of days. Someone came and replaced it. I like the response time and that you don’t have to contact them to make sure it gets taken of. I’ve had them for many years and it is always a good experience.

2 years ago

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Verified Customer

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Rosemary Dow East Berlin, PA

This is the second time I have had a Choice Warranty. I used it on my last home in North Carolina and now on my home in Pennsylvania. I have had excellent service. My most recent call took a little longer to reach a repairman but I was advised it would take longer because of my remote location and the availability of the contractor. I was update regularly and advised of what company would arrive and their contact information. I am pleased with the service.

2 years ago Edited March 18, 2024

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Verified Customer

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Patricia Suffolk, VA

The contractor that Choice sent out was very very very responsive. He offered to come earlier than when I was supposed to have my meeting with him. When he came he was very cordial, gave us his phone number if anything else went wrong, and gave me a call back. We were happy. I have not had any major experience with them and only used them that once. The garbage disposal had stopped working and the contractor came out the same day and fixed it within five minutes no problem.

3 years ago

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Verified Customer

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Michael Suffolk, VA

They are very thorough in giving you the estimate of what they'll cover and they stand behind what they say they'll cover. I highly recommend them and I'm probably gonna stay with them as long as I own this house. Customer service is great, there is only a few moments where there was a little bit lack of support or communication with one of my issues. Recently my pool pump went out and they immediately dispatched somebody out and they took care of the problem.

3 years ago

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Verified Customer

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Linn Vero Beach, FL

I’ve files two claims with choice home warranty. I have no complaints. They have done what is needed to be done. My AC quit working and it only cost me sixty five dollars to get a pretty awesome repair. They are very responsive to things. One time I put in a mistake and they called me and explained the change. It is a good price, I got a military discount.

3 years ago

Choice Home Warranty Reviews