Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Guillermo

A friend across street recommended to me

4 weeks ago

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Cynthia

Excellent Service in a timely manner. Affordable Service

4 weeks ago

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Suresh

Solve my problem to my satisfaction in reasonable time

4 weeks ago

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Patrick

Somewhat reliable and efficient. Responsive in timely manner.

4 weeks ago

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debbie kennedy

I've heard overwhelmingly negative reviews about home warranties, but I wanted to share a positive experience! Choice Warranty has been incredibly accommodating and prompt with their responses, sending knowledgeable technicians quickly. I'm extremely happy with every transaction, and believe me, I've needed quite a few! I highly recommend this company!

4 months ago

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Molly

I recommended Choice Home Warranty to all my friends after they came through for me on my fridge. The technician decided it didn’t make sense to repair, and instead of dragging things out, Choice gave me an $818 Lowe’s gift card. I used it to buy a brand-new fridge! I’m honestly thrilled this really happened. For most people, warranty claims are usually a frustrating process, but not this one. I didn’t even have to get involved—the technician made the call during the first service visit, submitted it, and Choice honored his decision right away.

5 months ago

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Zenia Livingston

We had American Homeshield for over 15+ years. They were easy to deal with as long as it was not your A/C going bad, and if you were willing to wait forever to have a technician or appliance repair/replace. The monthly payments started going up almost every year we renew. Then a good friend of ours pointed out us to Home Choice Warranty. THE BEST decision we ever made. Low monthly payments, two easy plans to choose from. Fast service as soon as you place a claim with the app. We are very satisfied with the service.

5 months ago Edited February 11, 2026

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Michael Oliver

I’ve been with Choice for over a year now. I have always found them responsive and professional. The quality of people they have sent over have been good except one. Which leads me to a nice story. I had an issue with an appliance guy. He was unprofessional, barely looked at the equipment and (shocker) misdiagnosed. When I notified Choice, they didn’t give me excuses. They quickly sent over a new person, fixed my appliance and did not charge me for a new appt. Every company will encounter an issue. The good ones will react fast and fix it.

5 months ago

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Dilip

My refrigerator was not cooling so I filed a claim online. I got the claim # and notification that a technician will come in 2-3 days. Sure enough I got a call from the Tech on the 3rd day who also gave me the approx. time when he would come. He diagnosed the issue which involved problems with the compressor and leak. He reported the issue to CHOICE. They gave me the option of replacing the refrigerator since mine was not repairable. The credit would be in the form of gift card to one of the vendors, hoping it'll come fast before the labor day weekend so I can avail of the sales.

5 months ago

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Howie

not a gimmick, not a scam! CHW is the real deal. Like clock work. We submitted a claim and appointment was set up. Arrived on time, diagnosed the issue with our refrigerator. Said it would take a couple of weeks for the final approval and when parts available another appointment would be made. CHW emailed and called with time to install new parts. Again arrived on time and all is great. It would be nice if other companies would have such great customer service. thank you Howie

5 months ago

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Phil Sutherland

I had Choice Home Warranty in Texas. I found them very competent, and since I now live in California, just signed up for a 3 year plan. The agent representative that contacted me about a Home Warranty, Moe, was very professional, and answered all my questions. I also was very pleased with the cost for their plan. I highly recommend Choice Home Warranty!

5 months ago

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Susan Russell

This rating is for our current experience with Choice Warranty. Prior to this claim, a 2 rating at best! We have requested a technician for a few situations and never were given any assistance. This includes a furnace failure in February. We paid out of pocket for a new HVAC, a refrigerator, and a washer. Supposedly no technicians were willing to work with Choice Warranty. We asked to have our account closed. Why pay a monthly charge for no service rendered? While our account was still open, our dishwasher leaked. We filed a claim and Rob showed up. Wow! Not only that, for the first time, Choice stayed on top of the claim! The dishwasher is working, we are educated and happy, and Choice Warranty’s redeemed.

5 months ago

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Verified Customer

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Jane

I had some issues with my water heater and had to use the warranty a few times, but the company replaced it without any hassle. I was able to get an appointment with a technician quickly, and he was very good. However, I didn't have any support when I needed it initially, which was frustrating.

8 months ago

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Verified Customer

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John

I had a mixed experience with my warranty service. Recently, I had to pay out of pocket for a thermostat replacement because my claim was denied, which was frustrating. However, in the past, my warranty worked seamlessly, and everything was taken care of without any issues. It's been hit or miss, so I hope for better service in the future.

8 months ago

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Diane

I found their service to be very efficient; they always arrive on time and complete the job in one visit. They thoroughly answered all my questions, which was helpful. However, I did have to utilize my warranty multiple times recently, but overall, my experience has been positive.

8 months ago

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Karen

I had a good experience with the service. They quickly addressed my garbage disposal issue, and when I had hot water heater problems, they came out promptly to fix it. Overall, I was satisfied with their response time and the quality of work.

8 months ago

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Floridine

I had a very positive experience with customer support. They were quick to respond and very supportive throughout the process. When I used my warranty, there were no issues at all; the technician came promptly and took care of everything I needed. I hope for continued good service in the future!

8 months ago

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Verified Customer

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Jaime

I had a great experience with customer support! I submitted my claim online for a garbage disposal repair, and they responded quickly. They were out the next day to fix it, which was impressive. Overall, I was very satisfied with the service and how efficiently they handled my request.

8 months ago

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Verified Customer

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Lisa

I had a very frustrating experience with my dryer service; despite multiple calls, it remains unfixed. In contrast, when I needed my washing machine repaired, the technician was prompt, had the necessary part, and completed the repair on the same day. It's disappointing how inconsistent the service has been.

8 months ago

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Mario

I had a great experience with customer support! They were prompt and handled my request the very next day. I also had my garbage disposal fixed quickly, and the service was efficient and professional. Overall, I'm very satisfied with the quick response and quality of service provided.

8 months ago

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Verified Customer

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Patricia

I had a great experience with the repair service. The technician was prompt and fixed my washing machine on the same day. He also quickly identified the issue with my dishwasher and handled it professionally. Although there was a slight mix-up with the scheduling, I was pleased with the overall service and the technician's friendliness.

8 months ago

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Carl

I had no support initially and didn't reach out, but my issue was resolved quickly. I was able to schedule an appointment with a technician within a couple of months, and he was very helpful. My microwave had stopped working, but the service I received was excellent in fixing the problem.

8 months ago

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John

I recently used my warranty for an ice maker repair, and I was pleasantly surprised by the prompt assistance I received. The team was very helpful in addressing my warranty needs, ensuring that the repair was completed in a timely manner. Overall, I'm satisfied with the service and support provided.

8 months ago

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Bruce

I had a great experience with their service. They were courteous and prompt in their responses. I initially reached out online, and they quickly connected me with someone who resolved my issue. Recently, I also had them fix my oven, and they sent a technician who replaced everything efficiently. Overall, I'm very satisfied with their service!

8 months ago

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Anonymously

I had a great experience with customer service. They quickly addressed my stovetop issue and are working on finding the part needed for the repair. My clothes washer was also fixed within a week after it stopped spinning properly. Overall, I'm impressed with their responsiveness and efficiency!

8 months ago

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Vickie

I had a great experience with customer service. The representative was friendly and attentive, ensuring my needs were addressed promptly. I appreciated speaking with a human who listened carefully and took immediate action. My warranty issue was resolved quickly, and I'm now just waiting for the parts. Overall, a very positive interaction!

8 months ago

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Verified Customer

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Linda

I had a great experience with customer service. They were very courteous and responsive to my needs, addressing my air conditioning and water heater issues promptly. They always follow up quickly and ensure everything is fixed right away. They even resolved a leaking refrigerator issue efficiently. Overall, excellent service!

8 months ago

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Diana

I had an issue with my washer and microwave last month, and I'm still waiting for a response about the repairs. I'm trying to use my warranty right now, and while they are currently assisting me, the delay has been frustrating. I hope to see quicker resolutions in the future.

8 months ago

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Verified Customer

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Nadine

I had a positive experience getting my ice maker fixed; the repair was done promptly. However, I was frustrated by having to pay upfront before the work was completed. Overall, the repairman for my washer also did a great job, but I wish the payment process was different.

8 months ago

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Verified Customer

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Gary

I had a great experience with Choice Warranty for our rental home. The service process was seamless and efficient, whether it was for the dishwasher or garbage disposal issues. Technicians arrived promptly and resolved everything quickly. Overall, I find their service worth the cost and highly recommend them!

8 months ago

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Verified Customer

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Susan

I had a mostly positive experience with customer support, resolving issues like a leaking garbage disposal quickly and efficiently. They dispatched a vendor the next day, and I only had to pay a service fee. However, I did face a delay in finding help for my bathtub issue, which was a bit frustrating. Overall, good service!

8 months ago

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Willie

I had a great experience with their service. They were fast and efficient in communication, quickly sending a technician when my air conditioner broke down. They also handled other issues I had, like a water leak, promptly. I just wish they offered a discount for citizens, but overall, I'm very satisfied with their help.

8 months ago

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Verified Customer

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Richard

I found the service to be quick and efficient. The technician was knowledgeable and handled the issue with my washer's water pump seamlessly, fixing it promptly. Additionally, the young man who addressed our light switch problem did an excellent job. Overall, a very positive experience!

8 months ago

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Hannah

I've had mixed experiences with the service. Initially, they were responsive and helpful, but I've faced ongoing issues with my refrigerator. Multiple technicians have given conflicting diagnoses, leading to repeated visits without resolution. I really hope they improve their contractor quality for better reliability.

8 months ago

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Verified Customer

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Jeradine

I've had great experiences with their customer service. Whenever I call, they quickly assign someone to address my issue. Recently, when I needed warranty service for my refrigerator, they were prompt in scheduling an appointment. They also responded immediately when my air conditioning broke down. Highly satisfied!

8 months ago

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Michael

I had a mixed experience with Choice. Last year, I used my warranty for my refrigerator and found the service lacking, having to call back several times. However, when I had issues with my bedroom light fixtures, they sent a technician who replaced them efficiently, leading to a positive outcome. Overall, my experience has been quite unfavorable.

8 months ago

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Patti

I had a mixed experience with the service. Initially, the first technician scheduled for my warranty issue didn’t show up, which was frustrating. However, the second technician they sent was excellent and resolved my garage door problem efficiently. Overall, the support team was able to connect me with the right help, which I appreciated.

8 months ago

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Sandra

I've had a good experience overall. They usually respond promptly, and while I had one bad interaction years ago, the staff has been professional since. Recently, I used my warranty for a sink issue, and although they couldn't fix it, they offered a fair solution. Overall, I'm satisfied with the service.

8 months ago

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Verified Customer

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Kerrye

I had a quick turnaround when I called for feedback, and they promptly checked my water filter and water pressure. However, there was some confusion when my refrigerator freezer broke. They utilized the warranty and replaced it within a couple of days, which was helpful. Overall, the service was efficient but could improve in clarity.

8 months ago

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Stephan

I've had a positive experience with customer support; they were very helpful. However, I did face an issue with having to replace my water heater, which was a bit inconvenient. Overall, I'm satisfied with the service provided.

8 months ago

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Corey

I had a great experience overall! The team was quick to respond and kept me informed throughout the process, which made scheduling my appointment seamless. However, I did encounter issues with the website; it often showed errors and wasn't very reliable. Despite this, the service from start to finish was impressive!

8 months ago

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Madeline

I had some issues with my washing machine not draining and leaking. I was impressed with the quick response; they sent someone out the next day to fix it. While it took a bit longer to get everything sorted, I was relieved to find I didn't need to replace my dishwasher after all. Overall, a positive experience!

8 months ago

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Verified Customer

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Clifford

I had a very positive experience with the service. They were quick to resolve my issue with the pool heating element, sending someone out within a couple of days. The technician was professional, neat, and left the area clean. Overall, I was very satisfied with the prompt and efficient service.

8 months ago

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Curtis

I recently called for a plumber, and while it took a couple of days for them to respond, I was pleased with the service. I've used them a couple of times in the last few months and had positive experiences both times. They handled a scheduling conflict well and delivered great results, leaving me very satisfied overall.

8 months ago

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Verified Customer

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Cheryl

I had mixed experiences with their service. Initially, it took a while to get help for a leaking water heater, as the person I reached out to was unresponsive. However, when they sent a plumber, he arrived promptly and did an excellent job fixing our refrigerator. He was knowledgeable and communicated well, which I appreciated.

8 months ago

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Gustavo

I had a decent experience with customer service. Initially, my washer stopped spinning properly, leaving my clothes wet. However, parts arrived quickly, and it was repaired within a week. The response time from customer service was a bit slow, but they eventually addressed my concerns. Overall, I appreciate their efforts to fix the issue.

8 months ago

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Brenda

I had a great experience with their customer service. They were courteous and knowledgeable, addressing my needs without hassle. When my air conditioning broke, they quickly replaced the fan motor, and everything worked perfectly. I also had a stove issue, which they diagnosed and fixed efficiently. Highly recommend!

8 months ago

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Verified Customer

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Kimberly Katy, TX

I had a very positive experience with the service. They were quick to resolve the issue we faced with our light switch, and the technician did an excellent job. We only needed assistance once for our pool heating element, but it was handled smoothly without any problems. Highly recommend!

8 months ago

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Anonymously

I've always had a positive experience with their service. They respond quickly, and their agents are helpful. I recently used their service for my garage door opener, and the turnaround time was fine. However, I wish the process could be quicker since I often find myself short on time.

8 months ago

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Lailah

I've had mixed experiences with Choice. While they are responsive and quick to send someone out, the professionalism of the technicians varies. It took multiple visits to resolve issues with my hot water heater and air conditioning, as the first technicians weren't up to par. I believe they need to improve the quality of their providers for a better overall service.

8 months ago

Choice Home Warranty Reviews