Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Holli

Overall, it was a good experience, but there was a lot unknown prices and fees. They did cover the actual water heater. But there was a lot of extra fees for the repair of the water heater and replacement. It was kind of hard finding the customer service number, but once I was able to find information, I actually wanted to speak to someone. It was kind of hard for me to navigate through the website to find the actual 800 number.

2 years ago

check_circle

Verified Customer

star star star star star

Dorothy

We've had to use it a number of times. My heating system went out and they had to replace it, which they did pay for. We had some refrigerator issues, but I think it was still under warranty, so I didn't call Choice about that, but my dryer has been the most recent. They are slow sometimes to get the repairs done. I had to wait a couple of weeks to get my dryer repaired.

2 years ago

check_circle

Verified Customer

star star star star star

Reginald

One of my air conditioning units went out and I called Choice. I was kind of reluctant based on past experiences with other companies, but I called Choice and immediately they responded to my message, probably within an hour and then a day later a technician called me to set up the appointment. They came out and everything works well now. I think it's a great company and I appreciate Choice Warranty for all that they've done for me.

2 years ago

check_circle

Verified Customer

star star star star star

Dorothea Overland Park, KS

I like that you can pay an agreed amount per visit for getting surprised brake downs fixed in your home the bad part is you make a claim then got to get approved then wait for a random company to schedule an appointment that I my case took 8 or 9 days to come do the work the job was done right it's just that they dont get to come the day of or may be the week of you never know when they will get to you i guess depending on weather and availableity.

2 years ago

check_circle

Verified Customer

star star star star star_border

Sarah Hobson St Louis, MO

Choice Home Warranty has been great so far on these fronts: 1. Changing out my door locks with the best service ever from Kings Castle Locks and More. The owner came and provided excellent education and thorough service in ensuring my new locks were as secure as possible. She examined everything carefully and provided safety information for my home. She has a realtor background that helped her a lot. 2. Replacing my furnace valve and T pipe after I smelled a leak and found holes on both ends of T pipe. They diagnosed and fixed it all in one day - I hardly had to wait to get to that day, and Sierra Mechanical was wonderful. And Choice Home Warranty covered everything. 3. When I first moved in, my catalytic converter on my A/C went out and there was a major heat wave. I called Choice Home Warranty and they did not have an HVAC who could help right away. It took 3 weeks to get it replaced and then it was hard for the tech to get it approved, and I had to call on the person who sold me the warranty to advocate for me because Choice Home was not ready to replace it. As a new owner of the home, I had no access to the warranty information, which they said was the problem - that it was still under warranty. But with the help of my advocates (Bernie B, the HVAC person they assigned me), I was able to get it approved. So far so good in getting important things covered.

2 years ago

check_circle

Verified Customer

star star star star star_border

Allyson West Palm Beach, FL

Ordinarily I am more than pleased with this warranty plan. However, the last service I scheduled due to a malfunction with my dishwasher where I paid the designated $75 truck fee left me stranded. The technician dispatched, Mike C aka Michael N quickly decided he could not fix my dishwasher. There is a glitch and the last technician was able to fix it easily, and it appears to be the same issue. This go around, he said the dishwasher was old and he could not get the part. He left me with standing water in the machine and never even looked at the electrical box, he merely tried unplugging it and plugging it back in. He stated he cannot turn it on and therefore cannot fix it. He assured me Choice would replace my dishwasher and to not accept their first lowball offer. I was offered $246 to replace my machine which will only help, not actually replace it. I spoke with my case manager who was very rude and firm that she could not budge and give me a nickel more. She said she was the only person I can speak to. Part of the appeal of this warranty is that it has replacement coverage. It does not say "replacement value" it says "replace." My dishwasher is not being replaced by the warranty company, I am having to replace it and wait weeks or up to a month for a Lowes gift card. I was made to believe the Lowes gift card would be instant then when I went to ask again it also takes 15 days or up to 30 days. Thankfully a dishwasher is not life or death in my home. I am disappointed, not only by the technician who left me with standing water when he couldn't even assist with a shop vac, he left within 10 minutes and then the case or clam manager who had an attitude and could not make a fair resolution of this claim.

2 years ago

check_circle

Verified Customer

star star star star star

Keith

Once I figured out how to get a hold of you guys, I got most of the claims done without any incident. You guys use an offshore call center, and I'm not a big fan of that. Overall, the people you talk to are very knowledgeable, not so much the offshore people, but the people that you talk to in the United States, they're very astute. They know what they're doing and they're good listeners.

2 years ago

check_circle

Verified Customer

star star star star star_border

Gina

The jobs that they have completed for me have been done well. When I put in a claim, they respond very quickly, but not in the sense of what's convenient. They'll just say you have a technician coming tomorrow at 4:00 and it's usually right away within 24 hours. But that's not how my day works usually. I have things to do and other plans. So I've only had to file a couple of claims but almost all of them I've had to reach out to the technician and change the days, things like that. I think they could do better by saying here are the three dates and you could have a choice - like tomorrow, the next day, or the next week, something like that.

2 years ago

check_circle

Verified Customer

star star star star star

Stephen Columbus, OH

I have had this coverage for several years. I put in 2 claims one dishwasher they paid me $591 based on features. Second one leak under the kitchen sink. It was my garbage disposal. I didn't think they covered that. The plumber went to his truck called them he said I will be back they are covering it. He went and got one and installed same day. I am very happy so far.

2 years ago

check_circle

Verified Customer

star star star star star

Jayashree Tatavarti Brisbane, QLD

This is one place where you can get most issues you come across in a house instead of researching for 10 people for each issue. They will take care of the details and make an appointment depending on the urgency. I personally like that and feel secure. So far we did not have any major disputes with them. Coverage and deductibles depend on your chosen plan.

2 years ago

check_circle

Verified Customer

star star star star star

Arthur Gelven

It was very easy to schedule an appointment5fora warranty/service issue. The rep on the phone took our information and started the claim and within one hour we had call from the company that would be handling the service/claim issue. The company that represented CHW was very professional and made arrangements for the service call within 48 hours. The necessary service was handled extremely efficiently.

2 years ago

check_circle

Verified Customer

star star star star star

Michael Teaneck, NJ

My home natural gas heating system stopped working. CHW sent me the best, most professional, smart, hard-working gentleman that has ever come to my home. "MJC AIR," owner, Michael C performed the work, and I hope if I ever need more repair from the GREAT Choice Home Warranty - Michael C is the repair person that is sent!! Folks...believe me! I couldn't be happier with the service I received. Thank you CHW!!

2 years ago

check_circle

Verified Customer

star star star star star

Nancy Senger

My claim for the repair of my dryer was more than I expected. I told my brother and my best friend how happy I was with the results. I like the way I was notified via email and text messages. The repair guy was friendly and knowledgeable. Ordered the part then came after I received it and fixed my machine. Just my deductible and that was it the first visit. Thanks, Choice Home Warranty

2 years ago

check_circle

Verified Customer

star star star star star

Gerald

They were knowledgeable and friendly. I have found it to be a huge money saver for us. The amount that it has saved me over the years is just thousands. We have renewed every year for the last five years and I think I had them at my other house as well. However, this last time, it took several days to get somebody out here and it was a very scripted answer. You know, "Our dispatch is working on it, blah blah, blah. It could take 24 hours." And no matter what I said, I always got the same answer.

2 years ago

check_circle

Verified Customer

star star star star star

Oleta

I was pleased with the person that I called when I decided to get my home warranty. He explained it well. Everything he said came to pass. I got the contract right away. I knew what I was signing up for and I've been very happy with it. The customer support people were very polite, they were reliable, and they were here exactly on time. They told me what they were going to do. They explained it to me where I could understand and left with everything cleaned up and done.

2 years ago

check_circle

Verified Customer

star star star star star

V

Just a couple of weeks ago, we had a leak and they couldn't find a plumber, so they told me to go find a plumber and I did and I submitted the claim. Now I'm waiting to get paid. I just had another claim for another leak in another part of the house and they assigned a plumber. So I'm waiting to see that plumber as well. So far, they've been responsive and I have no problem.

2 years ago

check_circle

Verified Customer

star star star star star

Linda

I went online for an appointment for the plumber and someone contacted us from Choice Home and said it's been assigned to Mr. Williams Plumbing. He called us the next morning and said, "Okay, I'm coming out. I'll be there within a half hour" and he was. I really liked Williams Plumbing and I would have them back again if we ever had another plumbing issue.

2 years ago

check_circle

Verified Customer

star star star star star_border

Tara

I will probably sign up with them again in the next coming year. So I'm completely satisfied with Choice Home Warranty. All of my experiences were positive, except for one. I used it about two weeks ago. I called Choice Warranty and they had someone they sent immediately and the representative came out to repair it with no problem. The one experience I didn't have a good experience with was because I had three leaks and they gave me a hard time about getting it approved. But when they did, the plumber had to approve it or tell them that it was just a leak and I don't know why they didn't take my word for it. But other than that, I have nothing but positive feedback from working with Choice.

2 years ago

check_circle

Verified Customer

star star star star star

Sandy Joshua, TX

Heating and air near me was a great experience for me. I would recommend them highly for your H/C needs when the occasion arrives. Tech was very helpful and arrived on time, was courteous, outstanding work ethic and explanation understandable for my problem even to me who knows nothing about AC work. I would recommend them to everyone for spectacular service. Happy to see you have them on your list of service providers. You have a very Happy customer here.

2 years ago

check_circle

Verified Customer

star star star star star

Ivan

Every time we place an order they take it right away, and within a day or two we get the service, which is fantastic. The very first one that we did the first year, I think was our garbage disposal was out. They came in, put in a new one and since then it's working fine. Our faucet was clogged, and the hot water was not coming they came out and then flushed it out and since then it's been working fine. Very recently we got our garage frozen light that was flickering, they came in and fixed that one too.

2 years ago

check_circle

Verified Customer

star star star star star

David

Typically it's good, but I have had some times where things have taken months or things never got done. The last two times I used it, I got somebody out within a few days and they did a great job. It tends to vary from location to location, in a highly populated, dense area like Houston I've got a lot of service providers and I get quick responses, and I have a home over in Florida in a less densely populated area, and sometimes it takes quite a while to get someone if I get anyone to come out.

2 years ago

check_circle

Verified Customer

star star star star star

Corey

It was very easy to file the claim online. The company that they dispatched out called me within that day and actually did a weekend visit without me even asking. They just came out on a weekend. The last couple of times the repair person came out, on both of the repairs and fixed it the first time. I didn't have to have someone come out for the second, third, or fourth time. It was fixed right away, in a timely manner.

2 years ago

check_circle

Verified Customer

star star star star star

Jerry

I did it all on the website. Just a few hours later I had a response back from them. So it was it was pretty quick and easy.I had a little incident where we needed parts and they sent the wrong parts, apparently to the wrong address, and they haven't been delivered yet. So I've I've been limping along without a washer for a couple weeks, but in the meantime, I went on vacation, so I can't really count that against them.

2 years ago

check_circle

Verified Customer

star star star star star

Nancy

They return calls and they have good follow up. I enjoyed talking to the men. They have really good supervisors that come out. First they fixed my leak, they had an excellent crew, and then I've got a second crew that I haven't met so I'm still trying to get in touch with them. It's been a month, so I'm ready to get my drywall and my installation back in.

2 years ago

check_circle

Verified Customer

star star star star star

Thomas

We recently had an issue with our hot water heater and had a hard time getting a plumber in there to do the job. The pricing was crazy and I asked if I could bring in my own plumber and they said yes. I could pay a licensed registered plumber to go up front and they would reimburse them. And that went really well. They've been a great company to work with so far. They're always there to answer your questions and help you when you need it.

2 years ago

check_circle

Verified Customer

star star star star star

Jose

It's probably one of the best companies out there. I would recommend them. They are very helpful and knowledgeable. Any problems that you have, they get into it with you and then they try to help you out the best way they can. Actually we had to use the warranty about two weeks ago for our garbage disposal. They sent out a company and they were able to fix the problem with no issues. And the only thing we had to pay was the deductible, which is nothing.

2 years ago

check_circle

Verified Customer

star star star star star

Ebony Starr Stanley Murrieta, CA

I'm extremely satisfied with Choice Home Warranty! Their customer service is outstanding, and they addressed my issue promptly and professionally. They were incredibly timely in handling my service call, and the affordability of my plan is a real plus!! Most importantly, the completed service call left me completely satisfied with the quality of work. I highly recommend them to fellow homeowners.

2 years ago

check_circle

Verified Customer

star star star star star

Maria Rancho Cucamonga, CA

What I liked was the service Cosco Garage Door provided. The owner Mr, M & Son Malick are very nice and professional. Mr, M came evaluated the issue and mentioned he will need to order the part. maybe 1 day to get the part. he called the next day to replace it. Together as a team it was nice to see they work very well together!! I asked Malick if he could guide me in programing my new remote control for the garage, he guided me ..No Problem. Thank you Sincerel, Maria Pimentel

2 years ago

check_circle

Verified Customer

star star star star star

Scott Houston, TX

I like the warranty company I like the way it handles its claims in a timely, organized fashion. I do not like the manufacture warranty policy that says if it’s covered under manufacture warranty home warranty will not cover it because manufacture warranty only covers the part I would gladly pay the money for the part to have the service done. Service is gonna be a lot of money but overall Choice Home Warranty is a very good warranty company

2 years ago

check_circle

Verified Customer

star star star star star

Brandon Hudgens

I had a great experience with their claims process. Each time I opened a claim, the responses were prompt, and I could easily talk to an agent who took thorough notes. Recently, I had issues with a microwave and a toilet, and both times service was quick and efficient. The plumbers they use do excellent work. Overall, I'm very satisfied with the service!

2 years ago Edited October 11, 2023

check_circle

Verified Customer

star star star star star

Noemi Melloy Seymour, MO

You lessened to my problem and didn’t take long someone call me to set an appointment to fix my garage door which was opening by itself. Then the technician came and took care of me, buying the part that was not possible to fix and replaced it and you took care of the cost. I I’m very grateful how the situation was handled. I don’t have any requests of purchasing Choice Home Warranty for this unpredictable situations. Thank you!

2 years ago

check_circle

Verified Customer

star star star star star_border

Britt Stephens Grovetown, GA

My overall experience with Choice has been satisfactory. Actually, I have only had one really negative experience over the last couple of years working with them. That was when my heating unit need to be replaced. A very large expense which is the reason most people sign up for these type of services. The refused to pay and I had to come out of my pocket to cover that replacement. Actually, They did also try low balling me on replacing my dishwasher and I had to fight to get proper compensation. Getting someone out to do a repair has been good. Definitely saves me time and heart ache troubleshooting and attempting minor repairs. That alone gives me a positive out look on my experience with them. However, when it comes to an appliance replacement or major expense be prepared for a fight.

2 years ago

check_circle

Verified Customer

star star star star star

George Salt Lake City, UT

Excellent. I don't even think about the money involved. My total satisfaction with Choice Home Warranty is based solely on the peace of mind the company provides to me. Just knowing that Choice Home Warranty is out there standing behind me is worth the entire premium I pay. The services that Choice and its contractors have provided to me is simply a bonus.

2 years ago

check_circle

Verified Customer

star star star star star

Charles Greenfield, IN

Very easy to work with, they addressed my claim within a couple days and it was taken care of with a very good professional company. After I called in my chain, within two days they had set up an appointment with a local company. I received a message on my phone that the Tech was in my area and could check my problem, if convenient for me, He arrived and checked my problem, ( broken garbage disposal ) he resolved the problem by replaseing my disposal unit. Very happy with service from Choice Home Warrenty and the company used to solve problem, Thank You!

2 years ago

check_circle

Verified Customer

star star star star star

Joel Irvine, CA

When we returned to our desert home we found the AC not working. We filed a claim on Thursday and were scheduled For the following Wednesday. I spoke with Bernice from Coldchella (get it?) Heating and Air Conditiinibg and she moved us to Monday. Ruben and Omar arrived promptly and fixed it. We were thrilled. All three were professional, polite and competent. They are a new small business and deserve future success.

2 years ago

check_circle

Verified Customer

star star star star star

Katherine Pennington Miami, FL

This is what I dislike. I wanted the same company who put the new unit in to comeback for the service call. With your current system it can’t be requested. Made fifteen calls to get that company out here. Second thing I had an entire AC system put in the Florida house. I got the written Warrenty for both the inside and outside units. I have requested these for the Texas house units I have not gotten it. The company that Choice sent was great. Adam was very good as were the installers. I have found CHOICE to be a good value.

2 years ago

check_circle

Verified Customer

star star star star star

Jay T Sexton Hampton, VA

Everybody is kind. The people I've talked to on the phone have been very, very kind and quick in getting my information. There's been a couple of times that I've had financial issues with meeting my bill. But I've been able to call and they've worked with me so I wouldn't lose my home warranty. And I think that's awesome. That's really caring about your customer.

2 years ago

check_circle

Verified Customer

star star star star star

C

The two incidents that I had over the past couple of months were positive ones. I was notified each day about what progress was being made and I was informed of the opportunity I had to get my own contractor if that would be necessary, but in both instances within the 48-day contract period for finding service, Choice was able to address the issue. So there was no need for me to go ahead and operate on my own, so to speak. I just had to pay for the initial service call, which was a reasonable amount less than I would have been charged had I gone out on my own and searched for a repair person.

2 years ago

check_circle

Verified Customer

star star star star star

Angela

I've been with them for quite a while, so it is a good value. The technician that recently came out was the best. He was excellent. So I rate the service very high. As far as being trustworthy is concerned, they did keep in touch and the appointment was kept and today I'm getting a follow up. They were very forthcoming and did everything that they could do to make sure that I received service.

2 years ago

check_circle

Verified Customer

star star star star star

Ellie

Basically it covers everything. It's not just one item, it's everything, so for a warranty on everything, it's a good deal. Calling and setting up the claim and getting someone to come over was all very easy and fast. Everything was done in a very reasonable, fast manner and there was nothing left to complain about it, though it was an easy repair.

2 years ago

check_circle

Verified Customer

star star star star star

Thomas

I took advantage of a multiyear contract and I thought it was super reasonable. I got answers to my questions right away and they were real flexible on getting me the service I needed. Had a A/C call on the property and the guy had to come back out so Choice left the the request for help open and I only had to pay for them to come back out the next day.

2 years ago

check_circle

Verified Customer

star star star star star

D

Their website's good. When I go on there I can put a ticket request on the weekend when I have time if it's a non-emergency ticket. And by Monday afternoon, I get a call from somebody that they're coming, so know that they sent it out already and somebody's answered. I've always had a really fast response and I can't think of any time that I've ever had to resubmit a ticket. It works out pretty good and I'm not really an online person.

2 years ago

check_circle

Verified Customer

star star star star star_border

Lee

Sometimes you have to wait until they can find someone to come to help you. I would assume it's because the people in the industry don't want to accept the fee that they're willing to pay for a call. So sometimes you've got a repair person that would come that is within 10 minutes of you and you've got somebody else coming that is driving half an hour or 45 minutes to get to your house. It just seems kind of silly to me that you have to wait. I waited a week for someone to come because they couldn't find anyone that would come. The people that they have gotten, finally, have been very acceptable, so I can't complain about the service, it just takes a lot longer than necessary sometimes to get help.

2 years ago

check_circle

Verified Customer

star star star star star

Hardik

I would strongly encourage Choice to continue with the way they choose its vendors. Because I like the quality of the vendor and also I like the way things are handled. I don't know if you all have a phone app. I know I've put all my claims through a website, but I would think that if y'all can develop a recent phone app that would make things way easier because we can submit claims on the go. The biggest thing is to continue what y'all are doing. This is really good.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Quite a long time ago, I was with American Home Shield and I was very dissatisfied with them and hesitated even getting another home warranty at all because I was so disgusted with how I was treated and the service and everything else about it. And so I was pleasantly surprised at the service I've gotten the quality and the response and everything from Choice Home Warranty. Immediate response and good service.

2 years ago

check_circle

Verified Customer

star star star star star

Gloria

Every time I've needed to use it, eventually somebody came pretty quickly and evaluated it and made a decision about what needed to be done. Right now, my dishwasher is not working and so they told me that I would get a voucher. So I'm waiting on a voucher and I'm ready to purchase one now. But I'm kind of waiting on the voucher, and the voucher is only good for Lowe's, and I can't use it on anything else. So that means I gotta delay my desire to get a dishwasher until Choice decides to send the voucher.

2 years ago

check_circle

Verified Customer

star star star star star

Cathleen

I signed up for I think a three-year plan and I'm thinking, oh my gosh, what did I do? But you don't know until you have to utilize the service. So I'd had it for a year and then I had an issue, and then I had such a good experience making the claim and getting it fixed. Whoever customer support was, they would e-mail me or text me. They said, we're still looking for someone - we haven't found someone in your area. So they kept me abreast. I didn't feel like I was in a vacuum waiting to hear from someone and wondering if they were doing anything.

2 years ago

check_circle

Verified Customer

star star star star star

David

Very responsive to my needs. I've used them quite a bit. So the last one was something on my pool. I got the pool one and they had a - within 48 hours if you file a claim and if they can't find somebody, they'll allow you to get somebody. I needed my pool fixed right away because it was hot. So I was able to get on that pretty quick and they approved it within minutes. When you're paying out of pocket it would probably be nicer to get the check back a little quicker. Sometimes it takes up to 30 days to get the check back if you pay upfront.

2 years ago

check_circle

Verified Customer

star star star star star

Cozette Hodo West Chicago, IL

I have not had a bad experience with them yet and I recommended them over to someone already. I called in and they were very prompt with providing me with the service to come out to check out my system that needed to be look at. The overall experience was great and they send the best technicians out. So far, the technicians are very professional and follow up and call you back. Kept me in the loop and then someone else came right back out.

2 years ago

check_circle

Verified Customer

star star star star star

Helen

They've been supplying us with quality suppliers and it's one call. You don't have to have a bunch of vendors. Those are one-call service, especially if you have multiple properties. We've had issues and they've resolved issues quickly. The only problem we've ever had is looking for an A/C person in the summer. Sometimes it's a little hard for somebody to respond to it. But they eventually do.

2 years ago

Choice Home Warranty Reviews