Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Venantius

I had a positive experience with the repair service. The technician was polite, humble, and knowledgeable, completing the job efficiently without expecting anything in return. Although I had a couple of minor issues in the past, overall, I'm satisfied with their service and would recommend them for appliance repairs.

11 months ago

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Verified Customer

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Anonymously

I've had positive experiences with Choice, receiving quick responses even on weekends. However, I wish for more personal communication when needed. Recently, they promptly addressed an AC issue, and their technician was very helpful. A similar experience occurred with my furnace repair, where the response was also quick and efficient. Overall, a reliable service!

11 months ago

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Verified Customer

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Jodi

I had a great experience with customer support; they were polite and knowledgeable. I submitted a work order for my air conditioning unit, and the technician arrived promptly the next day. Unlike my previous home warranty, the entire process was quick and efficient, taking less than a week to resolve. Highly satisfied!

11 months ago

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Verified Customer

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Annette

I had a great experience with customer support. They were very responsive and helpful when I needed to replace my washing machine and hot water heater. Their assistance made the process much easier, and I truly appreciated their attentiveness.

11 months ago

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Verified Customer

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Jasmine

Customer support has been a mixed bag. While I've had some accommodating experiences, there were also instances where my warranty claims were mishandled, leaving me frustrated. However, I appreciate the prompt response when my sink went out. Overall, it's been a blend of good and bad experiences.

11 months ago

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Verified Customer

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Theresa

I had mixed experiences with the service. The first visit was confusing; the technician wasn’t clear about the microwave needing replacement, which left me disappointed with my options. However, the second visit for my washing machine was excellent. The repairman quickly addressed the issue, and I was very satisfied with the outcome. Overall, one good experience and one that could be improved.

11 months ago

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Verified Customer

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Adeola

I've had mixed experiences with customer service. While they dispatch technicians quickly, the wait times for parts can be frustrating. I've dealt with unreliable technicians before, and I'm currently waiting for my electrical issue to be resolved. Overall, I appreciate their efforts but wish they could improve their supply chain to expedite repairs.

11 months ago

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Verified Customer

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Sheryl

I had a great experience with customer service. They quickly understood my needs and sent someone knowledgeable to fix my issues. I also used my warranty recently for various problems in my homes, and they handled everything promptly, keeping me informed throughout the process. Overall, I'm very satisfied with their service!

11 months ago

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Verified Customer

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Madleine

I had a mixed experience with the service. While communication could improve, I was pleased with the prompt response when my furnace broke down. The technician quickly diagnosed the issue and replaced the faulty part, getting everything back in working order. Overall, I'm satisfied with the repair service, despite a couple of minor hiccups.

11 months ago

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Verified Customer

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Ivan

I had a great experience with the service. They were very responsive and addressed my requests quickly. My issues with the garage door and a leak were handled appropriately, and I was satisfied with how they resolved the problems, including a previous issue with the refrigerator's ice maker. Overall, excellent service!

11 months ago

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Verified Customer

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Jeff

I had a great experience with their service. They were very responsive and exceeded my expectations by sending someone out earlier than promised when my kitchen light fixture needed replacement. I appreciated their quick action, especially after dealing with a washing machine issue that required urgent attention. Overall, very satisfied!

11 months ago

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Verified Customer

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Michael

I had a great experience with their service. They were very responsive and exceeded my expectations by sending a technician out on New Year's Day to fix my appliance. I also appreciated their quick response when my washing machine was vibrating excessively; they scheduled a visit sooner than expected. Overall, I'm very satisfied!

11 months ago

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Verified Customer

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Larry

I had a frustrating experience with customer service. They seemed automated and unhelpful. I had an issue with my water heater that they refused to cover, despite my extended warranty. I felt misled and disappointed. On a positive note, my garbage disposal fix went smoothly, but overall, I'm dissatisfied with the service.

11 months ago

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Verified Customer

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Adriane

I had a mixed experience with the service. Initially, I was frustrated with the first repairman, but the company quickly sent someone else who did a great job fixing my sink. I appreciate their diligence in resolving the issue, even though the first attempt wasn't ideal. Overall, they handled it well, and I recognize that service quality can vary.

11 months ago

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Verified Customer

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Michael

I had mixed experiences with the service. Initially, a repairman for my sink was not great, but they quickly sent someone else who resolved the issue. I appreciated their diligence despite my frustration. A separate incident with my washing machine went smoothly; they responded quickly and fixed it on the spot. Overall, they do well, though experiences can vary.

11 months ago

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Verified Customer

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William

I had a great experience with the service. They promptly addressed my needs and resolved a toilet issue I had last month. Their quick response and effective solution made the whole process smooth and hassle-free. Highly recommend!

11 months ago

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Verified Customer

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Jennifer

I've always had a positive experience with customer support. They promptly arrange for a technician whenever I need assistance. Recently, I had a clog in my drain, and they sent someone to fix it within a day. Just great customer service overall!

11 months ago

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Verified Customer

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Jacueline

I've always had a positive experience with customer support. They promptly send out technicians when needed, and I recently had a clog in my drain that was fixed within a day. Last month, they also resolved a toilet issue efficiently. Highly satisfied with their quick and reliable service!

11 months ago

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Verified Customer

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Jennifer

I had an issue with my air conditioner going out, and while the representative was prompt in providing temporary cooling, I found the communication from the warranty company lacking. I expected better updates on the situation. Overall, the service was helpful, but clearer communication would have improved my experience.

11 months ago

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Verified Customer

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Jeff

I found the service incredibly easy and efficient. When something broke in my kitchen, I called for assistance, and they promptly came to fix the issue. Overall, it was a great experience with responsive support that made the process smooth.

11 months ago

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Verified Customer

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Harry

I had mixed experiences with customer support. Some technicians were helpful, while others were not worth the visit. A recent issue with a noisy garbage disposal took persistence to resolve, but the claims manager eventually offered compensation. Overall, while there were frustrations, some technicians went above and beyond to assist.

11 months ago

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Verified Customer

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Don

I had a great experience with the service. They were prompt in responding and arrived on time for repairs. When I needed to use the warranty, they efficiently set up my account and provided the necessary information quickly. The technician was prepared with the right parts and left everything clean after fixing my washer. Highly recommend!

11 months ago

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Verified Customer

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Jill

I've had mixed experiences with the service. While most interactions were good, the delay in receiving an e-gift card for my broken washing machine was frustrating, forcing me to use a laundromat for weeks. On a positive note, when my heater broke, the warranty company promptly addressed the issue after I had to call my own contractor. Overall, there's room for improvement in communication and response times.

11 months ago

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Verified Customer

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John

I've had ongoing issues with my refrigerator since summer. Despite multiple appointments and a technician's visit, the problems remain unresolved, leading to water damage in my home. Communication has been poor, and I feel let down by the service. I filed a claim, but the lack of follow-through is frustrating.

11 months ago

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Verified Customer

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Kristin

I had a great experience with customer support. They were prompt and arrived quickly to address my issues. The technician was well-prepared, fixing my washer efficiently and leaving everything clean. I also had to use their service for my microwave and oven, and they handled those repairs just as well, resolving the problems effectively.

11 months ago

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Verified Customer

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Jim

I initially had a great experience with my warranty; the service was prompt and the technicians were professional. However, my second claim has been frustrating as I'm still waiting for repairs after a significant delay. While customer support was helpful, the inconsistency in service quality is concerning.

11 months ago

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Verified Customer

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Anonymously

I found the service frustrating due to automated responses leading to longer claim times, and I only received personalized help after calling. There was also a lack of communication regarding a garbage disposal replacement, resulting in unexpected out-of-pocket costs. While I eventually received assistance for my water heater, the warranty details were unclear, leaving me uncertain about coverage.

11 months ago

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Verified Customer

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Marianne

I had mixed experiences with my HVAC issues. While Choice Home Warranty was helpful in addressing malfunctions, I've faced problems with the initial service from technicians. Some installations were done incorrectly, leading to extra costs on my part. However, Choice did reimburse me for some expenses. Overall, they provided good support when my HVAC company fell short.

11 months ago

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Verified Customer

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Sandra

I had no interaction with customer support; everything was done online. I can't rate customer service since I only spoke with the technician, who fixed my heating issue efficiently. Overall, my experience was excellent when using my warranty for garage repairs. I appreciate the technician's help and will follow up tomorrow.

11 months ago

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Verified Customer

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Joann

I had a mixed experience with the service. My first encounter wasn't great, but this time was much better. However, I faced issues with my AC and plumbing. The technician only addressed one problem despite my request for a comprehensive check. I ended up paying extra for additional repairs, which was frustrating.

11 months ago

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Verified Customer

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Jackclista

I had an issue with my hot water heater, and while it took some time to get a repairman, I was pleased with the service provided. They arranged for someone to come and fix it, and I was happy with the outcome. However, I'm still unclear about the warranty details, as they weren't fully explained. Overall, a good experience!

11 months ago

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Verified Customer

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Nirmal

I've had a positive experience so far, with no issues to report. The service has met my expectations and I feel satisfied with my interactions. Overall, I'm good with them and would recommend their services based on my experience.

11 months ago

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Verified Customer

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Evelyn

I had mixed experiences with their service. While I felt the initial assistance for replacing my freezer was lacking, I was pleased with the prompt response when my ice maker broke. The technician was friendly and efficient, making the repair process smooth and hassle-free. Overall, I appreciate their service quality.

11 months ago

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Verified Customer

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Susan

I had a great experience with Choice Home Warranty. They were very responsive and sent a technician quickly to fix my ice maker. The young man who came was friendly and helpful. I’ve also had issues with my HVAC system, and they handled everything efficiently when my original company didn’t. Highly recommend their service!

11 months ago

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Verified Customer

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Phyllis

I had a great experience with customer support. I recently used my warranty for my garage, and the technician fixed it perfectly. Overall, the service was excellent, and I appreciate the help. Looking forward to more interactions in the future!

11 months ago

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Verified Customer

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Paul

I found the service helpful and it worked perfectly for my needs. However, I faced a delay with my hot water heater repair, which took much longer than expected. I decided to handle the replacement myself instead. I also requested service for my air conditioner, but I was told to wait for warmer weather for proper testing.

11 months ago

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Verified Customer

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John

I had a mixed experience with customer support. Initially, I found them lacking, as they didn't cover my issue. However, when I faced a circuit breaker problem, they resolved it on the same day. Overall, there's room for improvement, but timely resolution for urgent issues was appreciated.

11 months ago

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Verified Customer

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Wanda

I had a frustrating experience with my refrigerator, having to wait several days for a technician, resulting in lost food. However, my recent interaction was much better; the service was prompt and effective. It's clear that my past experiences varied greatly, but this time, I was pleased with the outcome.

11 months ago

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Verified Customer

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Gene

I had a great experience with their customer support; they were very responsive. I recently had to use my warranty due to an electrical problem, and I'm currently waiting for the vendors to arrive. Overall, I'm satisfied with their service and look forward to resolving the issue.

11 months ago

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Verified Customer

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Darrell

I had mixed experiences with customer service. While the agent was attentive during our phone call, I usually prefer online communication. I was disappointed when my warranty service took longer than promised, and although my oven issue was eventually resolved, it took a bit longer than expected. Overall, I hope for quicker responses in the future.

11 months ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. They were prompt and did a good job on one plumbing issue, but I was frustrated when they only addressed one problem despite my request for a full check. On the other hand, they checked my furnace and reassured me it was in good condition, which was a relief. Overall, I appreciate their responsiveness but wish they had been more thorough.

11 months ago

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Verified Customer

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Steven

I've called for service a few times and was pleased with the results each time. They did their job well, and everything went smoothly. I had my furnace checked, and while I was initially told it might need replacement, the technician confirmed it was actually fine. Overall, I’m satisfied with their service and responsiveness.

11 months ago

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Verified Customer

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Jan

I had a great experience with the service. Though I primarily communicate online, they consistently provide excellent support. Recently, I used my warranty for an oven issue, and it was resolved quickly. They've also fixed ceiling fans for me in the past, always showing up promptly and doing a great job!

11 months ago

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Verified Customer

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Anonymously

I had a mixed experience. The customer service was responsive and addressed my inquiries quickly, which I appreciated. However, when I faced an issue with my hot water heater, it took an unexpectedly long time to get a replacement. While they handled the warranty process well, the delay was frustrating.

11 months ago

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Verified Customer

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Katherine

I had a mixed experience. Initially, I rated their response time as satisfactory, but I faced issues with my AC unit. The first technician's work was inadequate, but the second repair was effective. However, after the last visit, I was left waiting for further updates about the roof unit. Overall, communication could improve.

11 months ago

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Verified Customer

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April

I had a great experience with customer service regarding my furnace issue. They quickly resolved my problem and assigned a company to fix it within days. The warranty process was seamless, and now my furnace is working perfectly. Highly recommend their efficient service!

11 months ago

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Verified Customer

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Evert

The garage door repair company replaced one spring. The causes for the break were also addressed but, he charged me over $600.00 to fix the issue. Learned from CHOICE HOME WARRANTY that if he would have informed "CHW" your company would have covered it. He said they would not done so. Had another company come out after having issues with your contractors work...another $340.00. I did renew for one more year. That contractor should refund me for defrauding me. Pleased with CHW.

11 months ago

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Verified Customer

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Karen

Had difficulty the first time using this service - the vendor didn’t attempt to solve the issue but made excuses for the cause - blaming us, the lamps age etc However after the holidays we resubmitted the claim (at an additional fee) and requested someone new - who was courteous and after 1 month of problem not reoccurring seems to have resolved the problem

11 months ago

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Verified Customer

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Virginia

My first call after having Choice for more than a year went as smooth as possible. I called at 6pm, got through to the agent, they set up a ticket and had an appointment with contractor by 8:15 am. Next day. They came that day. This was for a water heater. It did take 2 days for delivery (we had snow)and when they brought it and opened the box, it had a large dent. No questions, they returned next day with a brand new one! All of the time/calls/ texts we were notified through the open work over with Choice. Above All Plumbing was Great to work with!!

11 months ago

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Verified Customer

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Sidney

Choice Home Warranty is a good company, but they have some vendors who are sub quality and do substandard work. I had a problem with the garage door opener, not syncing with the unit. The first vendor who came out claimed he had the solution and that the door problem was fixed. 10 minutes after you left I had the same problem again, so I called him directly to come back and make a solution. He returned and said, and all is well, but it wasn’t. I requested Choice to send out another vendor who came in within 10 minutes permanently solved the issue.

11 months ago

Choice Home Warranty Reviews