Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Koralee Daytona Beach, FL

Choice Home Warranty is always working diligently for me. I recently had issues with my dryer and some problems finding the problem. CHW upheld their contract and ended up sending out 2 different Applience repair companies. Then we found out it was actually an electrical problem not my dryer at all. Then CHW sent out an electric repair company. And everything works.

4 years ago Edited January 10, 2024

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Anonymous Columbus, OH

I am really glad my real estate agent got it for me because when you call, they get back to get right away with an appointment from a specialist to address your problems and it is only sixty bucks for them to come out. I have been really impressed with the suppliers. They are really good. Their service is excellent. I do think you end up paying more than you get out of it but they have really good service and they introduce you to all the different players on the market.

4 years ago

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Karen Chicago, IL

They work with you and try to find technicians that will complete the work. I had electrical problems and they someone responded right away and explained what is going on and fixed. They took a while with a plumbing problem and they said if I wanted I could get my own plumber and they would reimburse me but eventually they found someone to take care of it.

4 years ago

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Fred Scottsdale, AZ

The call center people are great. Everybody they have sent out had been very professional and get the work done in a timely manner. We had someone else before and we didn’t like them. Choice is on top of things and they follow up after the fact. We had our AC go out and we live in Scottsdale and they had someone out the next morning. They also did things right with our swimming pool issue.

4 years ago

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Carolyn Desoto, TX

Great Service! They’re a very good company. I had a different company and Choice gives their best, quality service. They take care of a lot of matters and make sure to call me to let me know exactly what is going on. My pool was given me some problems, the pump was not working properly. The person they sent was personable and gave us a lot of information about servicing pools.

4 years ago

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Mike

When I initially got them, it was based on the best price and the best deduction. I had trouble with my stove one time and the fellow came out and I don't think he was very professional... he had a broken down car he got here much later than he said he's gonna be here and it wasn't a great experience. My air conditioning I had a problem with and they could not find an air conditioning mechanic to come out and fix it. I had to find one that day and they reimbursed me for the whole thing once it was done

4 years ago

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Ronald

It's a simple process. I just reach out to them on the website and send a request/ put a claim in. Within 24 hours I got a response back and a technician came outto service my unit. It's professional from start to finish. They are a great company and they backup what they say. They were very responsive anytime I had a problem and quick to resolve it. I didn't have to wait weeks to for somebody to come out they was pretty responsive... in a 24-48 hour window somebody was out taking a look at my stuff

4 years ago

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Sylvia

Choice Home Warranty answers me and returns my calls. There was a time I wanted to use it for the refrigerator and I almost canceled because they weren't going to cover the the ice maker. But then they finally did and then I continued using them. I think I've been with them three years now. The only thing i don't like is waiting about 24 hours for someone to contact me.

4 years ago

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Anonymous

Everything that I needed they've come through for me. When I needed them they were there every time that I've called for service - it was less than a day and sometimes I would get service the very same day One time I used them for my dishwasher and they came and complained that it could not be fixed. He told them and they called me and offered me money to settle on a new dishwasher

4 years ago

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Randy And Mary Beth

We were with American home shield I was very unhappy with them and so I started researching and I saw that Choice Warranty was another option, so I decided that we would try them. Well the only thing I will say is we needed to use it not too long ago and the lines were very very tied up that we had to wait quite a while. So I went ahead and went online and was able to accomplish everything online... it's just a matter of a few short commands and I was able to get the company that I wanted. It's another way to get through to the company without having to wait on the phone forever and ever. When we had some issues, we asked them to have a specific company come out to do our repairs and they wanted to pick the person that they wanted. I thought they would allow us to choose the one we wanted and I think that's kind of important. The only problem that I do have with Choice Warranty is the fact that there's not enough people to take the calls.

4 years ago

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Mischele

They take good care of me. My water heater broke and I called them, but due to Covid, things were a little different than normal so they had me get ahold of a company which I did. The company fixed my problem and choice warranty promptly reimbursed me for the repairs done. Any time I need them to call, they return my calls and and get my situation taken care of. I've had no problems with them whatsoever. The work gets done in a timely fashion.

4 years ago

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Elsie

It offers a good price for me- I'm retired. They're easy to communicate with and I believe they pay attention to meet the customer. They're prompt and professional. The technicians are professional and prompt. I don't have too much of a wait before they get here and they make my life a little bit easier fixing things that are broken. When my refrigerator was not working they sent technician right away and they took care of it.

4 years ago

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Stacy

Affordable. I picked them because they had relatively good ratings and then I had also had a friend that recommended it as well. I signed up and it's been good so far. I put in a claim and I quickly received a reference number of the technician that was coming. They constantly call even if they can't get through to let me know about the service that is coming out, even though I got an email confirmation. I also receive phone calls and everyone I've talked in the present I can't remember names but they have been set

4 years ago

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Katie

It’s very easy to use their website, it’s very user friendly. Each time we had to use choice warranty, they have been right there and get somebody out here and our problems are fixed. We had an issue with one of bathrooms and we called about on it a Sunday and Monday afternoon, somebody was here to fix it. Each time the vendors have been knowledgeable so I know it is quality.

4 years ago

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Dollie

They have gotten to where they don't repair or replace older items. They find some kind of reason to deny the claim. It is covered by a manufacture warranty which on an older item has expired or you don't have maintenance records over all the years or to install you have to meet new code so an additional charge for that or can't find matching part, so you have to pay for new part etc. Not like it used to be. My home is about 20 years old, so items are beginning to need replacement and as a single senior citizen I went with a home warranty so I would have to worry with shopping for replacement items and finding reliable service people that wouldn't take advantage of you, but that has changed.

4 years ago Edited August 15, 2024

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Cheryl

It's reasonably priced and I have no problems with them at this point. It did take me almost a month to get someone to fix the air conditioner but usually they get someone here right away. I can sympathize with their busy schedules but I was upset about it because I have health issues. They did a really good job with the dryer but it still had problems so I had to get it replaced.

4 years ago

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Sandra

I had a different company, I can’t remember the name, they could never find anybody that would come out and work on my dishwasher so it never got attended to and we had a leak that was ruining the hard wood. With choice, the gentleman came out to work on the hot water heater and knew exactly what he was doing. He fixed it temporarily while we waited for parts.

4 years ago

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Candice & Corey

Our realtor selected choice for us when we bought our house. We’ve used the warranty 3 times. The first time it was okay, it was for an issue with our garage door. The second time we used it, the company they assigned us never got back to us, which was a huge issue and they quickly changed it to a new company when I emailed them about it. The last time the person they sent us was just fine.

4 years ago

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Gregory Trock

I received 2 responses from Choice. I contacted both only one returned my call. My Combo Heater/AC was having trouble. It was overheating. A loose wire was found and fixed. This was in Feb. A few months later the unit frooze over then overheated. I made another call. This time the Large Heating Pads needed to be replaced and another part. Since this visit everything is running wonderfully and it is HOT out. Whew, glad that it got repaired. Thanky Choice Home Warranty.

4 years ago

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Bobby

They take care of any issue immediately. They are very professional. Prior to covered, you could call and somebody was on the phone right away and lately it has been taking a bit longer maybe because they do not have the staff. We’re still waiting for the stove to get fixed because of covered. Our refrigerator was fixed and we put in the claim the same day.

4 years ago

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Kim

I needed to use the warranty on an electrical issue for our rental. The outlets were not working and that was dangerous. The serviceman came out and took care of it quickly. He was very knowledgeable and once he diagnosed the problem, he took care of it quickly. The only issue was there was a miscommunication where he was confused on the address so there was a bit of a delay.

4 years ago

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Lisa

I’ve never had any issues with anybody with Choice. They’re respectful to people and do their job quickly. They gave me $700 to help cover the cost of my AC that wan over thirty years old. That was really good and I wasn’t expecting to get that much. I think it is the best price, especially if you’re signing up for more than one year. They did a great job when I had a clog in my kitchen drain. I had appointment with a day after I contacted them.

4 years ago

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Cornelius San Antonio, TX

Everyone we’ve done business with because of Choice has been knowledgeable and very reliable. They take us seriously and act promptly. They do the best job under he circumstances and age of the appliance. My 7 year old dishwasher failed to function and the parts were difficult to find but when they did, they came back and repaired it and it has been functioning very well every since.

4 years ago

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Arthur Las Vegas, NV

I have two homes and am covered on both of the homes. They cover the pool equipment. Every time I call I get quick reliable service. They always seem very kind and friendly and interested when you call customer service and apologize for any inconvenience. I have always had positive interactions with Choice Home Warranty. They do a great job on repairs. They give me a discount for being a good customer. I am happy with them.

4 years ago

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Jacob Fort Worth, TX

I’ve been happy thus far. I’ll definitely purchase next year. I feel like they have the best package option we were looking for as new homeowners. They are very quick to get claims I had and got someone out very quick. My dishwasher wasn’t working and they sent someone on the following Monday and fixed it that day. I did not like the company they sent out for my AC issues but live and learn.

4 years ago

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Anonymous Colorado Springs, CO

I think it is a worthwhile service. I am glad I applied for and got it. It is one of those things I would suggest to anyone. I have it because I wanted to make sure that I had a protection plan just in case and it turns out it came in handy. I called the number, and they responded right away. I am very satisfied with the technician that came. He knew exactly what he was doing and we able to fix it. It was not inconvenient at all.

4 years ago

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Mary Charlotte, NC

I took out a three year contract, which I thought was very reasonable. I think that is why I went with Choice Home Warranty, their prices are awesome compared to other warranty companies. They’re very easy to work with, very understanding. I’ve had excellent customer service. Multiple times they emailed me to make sure everything when I had someone come out to look at the Ac unit. I look forward to working with them again.

4 years ago

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Steven And Valerie Keller, TX

My realtor told me about Choice. We looked at what was offered and it sounded reasonable. Every time I call them, we have been taken care of ASAP. We had a furnace problem and contacted the service agent and they came out and told us what needed to be done and there was only one little item that wasn’t covered under the warranty but they took care of the issue right away. You can’t find better service.

4 years ago

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Melanie San Antonio, TX

Choice Home Warranty is a better value than the home warranty company that I was previously with. They’ve been great. They have good customer service who answer your questions and help solve your problems. Anytime I’ve contacted them, they have satisfied me. I recently used the warranty because the ceiling fan in my living room quit working. When I contacted them online, they were right there saying a company was going to be coming over. That company never came so they dispatched another.

4 years ago

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April Baltimore, MD

It’s really inexpensive with the amount we’re paying instead of having to pay the full money up front. My tub overflowed and went down into my ceiling and I had a plumber come out promptly. He was very professional and didn’t make a mess and got the work done. They are very efficient and get to my claims right away. I would recommend it to all my friends and family.

4 years ago

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Carl And Mary Rocky Mount, NC

The last time we used it was just a week or so ago. Our stove stopped working and we were able to schedule something within two days to get that repaired and we were back in business. They're very prompt. They follow through with making sure that the technicians that they send out have done a good job with the surveys for me to rate the technician that they had sent out. They've gotten back to us very quickly. Overall we've had some really good success with them.

4 years ago

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Howard Splendora, TX

They did a pretty good job on the customer service, just a little hard to figure out at first because it's all online. As soon as we moved into the house, the kitchen faucet only had hot water. We figured out how to put in an order online and they sent the plumber. They fixed everything and was really good once I got the order in. They provide me quality service.

4 years ago

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D Columbia, SC

They came out and took care of the job, no questions asked. The problem is gone and I don't have that issue anymore. I had water coming from somewhere out of a pipe to the outside of my house. They said they'd have to send someone to find out whether they could cover it or not. The guy came out from one of their contract companies and he looked at the pipe and said it was the water heater. He came in and in five minutes he had switched out the pressure release valve and the problem was solved. He knew what he was doing and got the problem taken care of. They've very helpful.

4 years ago

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Tippy Georgetown, TX

They've always been there when I called them and they're fast and efficient. I had a refrigerator making a stragne noise and they sent someone out. They decided it needed some kind of board in the back. They ordered that and when it came in they came and put it right in and fixed it for me. The people that they've setn out to work for me have been reliable and very efficient.

4 years ago

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Andrea Locust Grove, GA

I had water damage in my house and they came out and sent the plumber out. The plumber came nad they didn't want to pay because the way it was worded in the policy. I had to pay for it upfront but then they sent me a check, minus the fee that I had to end up paying twice, but I was okay with that. Good customer service. I called twice and they were very courteous and friendly.

4 years ago

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Laura Bluffton, SC

Within 24 hours, Ive already had a techniian scheduled an appointment and usually within 24 hours they're here. So just quick prompt service. I had a problem with the refrigerator. They replaced some electronics in the panel and replaced parts in the freezer. Both times they needed to order the parts and come back and put in the parts, which they did very promptly. They've always covered whatever problems I've had.

4 years ago

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Pat Las Vegas, NV

I had a clothes dryer that stopped spinning. We called them and within 24 hours they had someone out there to check it out. We had to wait to get parts but that was repaired efficiently and was a good experience. They offer a lot off amenities that others don't and when we had an incident, they were very quick to respond and took care of it immediately.

4 years ago

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Jeremy Yuma, AZ

Overall we're happy. Everybody's polite and helpful. We had a link in our wall from a pipe that was behind the wall. We called and they set up an appointment. Somebody came out pretty quickly and got if fixed and pretty much everything was all worked out. And then recently we had a similar issue with the garage door, just trouble opening and closing. Went online and set up an appointment. Somebody came right out and everybody got paid real easy, not real issues.

4 years ago

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Dale W Chandler, AZ

I've had this Choice Home Warranty for a little over two years. When I finally needed to use it when the temperature in Phoenix rose above a hundred degrees and my air conditioner column brok. Since I hadn't used it in a long time, I had trouble finding mydocumetation. I called online and turned in the claim at ten at night. The next morning I had an email and by 9:30 air conditioning people came out and corrected my problem to my satisfaction.

4 years ago

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Frances Shawnee, OK

They've fixed every problem I've ever had and they work hard to find a craftsman that will do it. They've taken good care of me. I had a sewage problem and they have been there every time I've called them and they worked on it until it was fixed. They're very nice about it and don't argue with you. They're just easy to work with and the customer service reps are really nice.

4 years ago

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Leeana Las Vegas, NV

The quality is just great. Their service people are very respectful and professional. The first time I had to call in, my garage door opener wasn't working. They came out the very next day and told me that they couldn't fix it and they'd have to replace the garage door opener. So they had to order it and so I had to wait a couple of days and then he came out and installed it and that was that.

4 years ago

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Anonymous Mobile, AL

They were efficient and handled everything in a timely manner. I had an issue with the ice maker on my refrigerator. The gentleman came and repaired it and he did it very efficiently and everything was taken care of. I paid him my $85 and he went on his way. I was not able to get anyone from Choice on the phone, but I did use their website and was contacted within 24 hours and they had somebody here the next day, so they're very good.

4 years ago

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Peggy Greensboro, NC

I got immediate response and good customer service as well as the technician that came out. They've always been very courteous, very friendly, and very helpful. I had to use it a couple of weeks ago for my garage door opener and they had a technician out the next day. He called and let me know when he was en route and what time he would be here. He was very friendly, prompt, got my problem fixed and was ready to go in no time. I get immediate service and pricing is outstanding.

4 years ago

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Julie Knoxville, TN

I got a notice that I made a payment and evidently had the warranty for a year. He was very helpful about it and got back to me very quickly and then I made a claim with them and had a very positive experience with that claim. I had an issue with my AC unit. The gentleman came out and put sealant in it. Hewas extremely honest and fair and saved me from having to replace my AC unit so I'm very pleased with them. I would recommend them to anybody who has the opportunity to purchase a home warranty.

4 years ago

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Melissa

Every time I've submitted a claim, Choice Home Warranty has gotten back to me within the next day. It's all a very quick process. When I first moved into my house, my furnace went out. I had no idea how to fix it or where to start so I contacted Choice Home Warranty and they took care of me quickly and got me back up and running iwthin the next couple of days so that was awesome. They're fast and very understanding and helpful. I also like the service that they provide on the internet. If I don't have time to call, I could just submit a claim online and they're just as fast.

4 years ago

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Maria

The agents are reliable and the technicians that have come to my house know what they're doing and they are nice. I needed someone to come and check on my air conditioning that stopped working and I got someone coming within the next day. I wanted them to come earlier on the same day but the company that was supposed to come over didn't have an availalbe spot. But the guy that came was very nice and knowledgeable. I was happy with it. I got a prompt response from customer service.

4 years ago

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Peter C New Port Richey, FL

Recently, they have been very helpful and timely in taking care of various home problems. They seem to have changed some processes and are more responsive and taking care of issues that, at one time they would just negate by saying it is a maintenance problem. Now, if they aren't sure if they cover an item, they seem to give at least an allowance. Things have improved significantly

4 years ago

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Michelle Medley

I've only experienced one situation where I've needed help with a plumbing situation recently. Choice Warranty arranged for a plumber to come to my house and take care of the problem. Everything took place in a days time. I'm grateful for the service we received from Choice Warranty and pleased we decided to choose them for our home warranty company!

4 years ago

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Becky

Customer service answers quickly and they take care of the claims quickly. My garage door went out, I couldn't use it, it wouldn't pull the garage door open. I called them and the next day a garage door company called me and set an appointment for the next day. They came out and look at it and they had to order a garage door opener and a couple days later I had it fixed.

4 years ago

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Shirley

They've always been very prompt answering and getting a service person out here right away. Most recently I had my garbage disposal quit and the repairman came in the next day and repaired it because he said he really got to replace them and he was going to check with Choice to see if they would cover replacement. And they did and he gave me a choice of a basic one which they would pay for or I could get an upgraded one for an extra two hundred and fifty dollars so I chose the basic one and he put it in.

4 years ago

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