Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Karen Cordes

For where we live, Choice Home Warranty seems to be our best option for coverage.

1 month ago

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Karen Schwan

Our air conditioner quit Saturday, July 12,2025. Using the website I submitted a claim Saturday evening! Sunday morning we had an email with an appointment for repair by Save Now Cooling LLC for Tuesday, July 15, 2025. The interior temperature of our home was 91 degrees. Since that would be another two days without air, I called Raymond, the owner of Save Now Cooling LLC asking for a better date. Even though his company was busy with many other appointments, he said he would try to get a repairman to us sooner than Tuesday. Monday afternoon Scott arrived, diagnosed the problem and had the air running within 10-15 minutes. We would highly recommend Save Now Cooling LLC to anyone who needs air conditioner care. They are our company for our home now. We are very happy with Choice Home Warranty and Save Now Cooling LLC.

6 months ago

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Neethi Mohandas

Writing my experience based out of Colorado . I recently had an issue with my dishwasher, and I’m pleased to share that Choice Home Warranty handled the repair efficiently and professionally. From the moment I submitted the service request, the process was smooth. The representative was courteous and clearly explained what to expect. A technician was assigned quickly and scheduled a visit within a couple of days. They arrived on time, diagnosed the problem promptly, and had the necessary parts to complete the repair in a single visit. The dishwasher is now working perfectly! What I appreciated most was the clear communication and minimal hassle. The warranty coverage made the repair cost-effective and stress-free. I’m glad I had the protection in place and would recommend Choice Home Warranty to others looking for peace of mind with their home appliances.

7 months ago

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Verified Customer

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Jill and Terry Frantz

We recently changed warranty companies to Choice. The other (popular) company did fine....but Choice offered a better deal. Unfortunately we had a claim recently. Choice did a perfect job. The appliance was repaired quickly, and they were in constant contact with us through the process. We cannot be happier. We will definitely renew with Choice, always.

1 year ago

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Verified Customer

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Anonymously

I had a good experience with the main contact, who was responsive and helpful. However, I faced issues with my fridge going out and couldn't wait for the warranty process due to the urgency of the situation. Ultimately, I had to buy a new fridge. My washing machine also failed, but I accepted a replacement offer. Overall, the service was decent, but the warranty process needs improvement.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with my heating service. Initially, it took a while to find a technician, and I wasn't satisfied with the first one they sent. However, they quickly accommodated my request for a different technician. After the service, I still faced issues with my furnace. I've also had to use my warranty multiple times for problems with my dryer and microwave.

1 year ago

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Verified Customer

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Sandy

I had mixed experiences with customer support. Initially, they were responsive and didn't leave me on hold, which I appreciated. However, when I needed my dishwasher replaced, it took weeks to get someone out, and their compensation offer was insufficient for a replacement. It wasn't until I filed a complaint that they finally addressed my concerns. Overall, while they have potential, their service needs improvement.

1 year ago

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Verified Customer

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Anonymously

I've had mixed experiences with this company. While they are generally easy to contact, I faced a frustrating denial of coverage for a service that seemed justified. It felt like they were hesitant to cover my claims early in my policy. However, I did have a positive interaction with a knowledgeable representative who offered support, especially considering my visual impairment.

1 year ago

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Verified Customer

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Melania

I had a positive experience with customer support, as everything worked perfectly for me. However, I faced issues with my hot water heater replacement. The long wait for shipping was unexpected, and I felt there was a lack of communication regarding the process. I ended up purchasing a new heater myself. Overall, while I appreciated the service, the replacement experience left me very concerned.

1 year ago

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Verified Customer

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John

I had a great experience! Everything works perfectly and the response time is impressive. There were no hassles, and the process was thorough and clear. When my washing machine pump failed, they quickly arranged for a technician who diagnosed the issue promptly. The service was seamless with no extra payments after the initial fee. Highly satisfied!

1 year ago

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Verified Customer

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Janet

I had a frustrating experience with Choice Home Warranty. After reporting a broken dryer, the contractor diagnosed the issue quickly but had to wait a long time for the warranty company to respond before he could fix it. This delay made the process much longer than necessary. However, my experience with the washer was much better; they resolved it promptly. Overall, the service can be hit or miss.

1 year ago

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Verified Customer

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Carolyn

I’ve had mixed experiences with customer support. While some technicians have been helpful and resolved issues quickly, there were times when appointments were missed without notification, leading to frustrating situations like mold in my refrigerator. Despite these ups and downs, I continue to use their service because they have been reliable during critical times, like when my furnace had issues.

1 year ago

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Verified Customer

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Cathy

I recently used the website for assistance and found it very user-friendly. I received prompt responses via email and phone when needed. My experience scheduling a service for my washing machine was quick and efficient. However, I had a minor issue with a power outage, but thankfully, it was resolved before needing an electrician. Overall, great service!

1 year ago

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Verified Customer

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Henry

I had a great experience with Choice. They were supportive and resolved issues effortlessly. The technician sent was knowledgeable and efficient. When I had an air conditioning issue, they quickly accommodated my request for a preferred service company, which did an excellent job. I've also relied on them for dishwasher repairs after moving, and they've consistently delivered quality service.

1 year ago

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Verified Customer

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Julie

Choice warranty helped us tremendously. Our washing machine and dishwasher stopped working. I contacted Choice warranty. They sent a technician out and both machines were too old to put the money into them. The technician gave us a good price on both machines and with Choice warranted we saved some money. I love the new machines. We are so happy Choice warranty was there when we needed them.

1 year ago Edited February 10, 2025

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Verified Customer

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Barbara

I had a mixed experience. When I called for a plumbing issue, the technician arrived promptly but didn't bring the right tools initially. However, when it came to fixing my washer, the repairman was quick and efficient, returning with the necessary parts in just a couple of days. Overall, the service was satisfactory, but better preparation would have improved my experience.

1 year ago

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Verified Customer

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Wesley

I had mixed experiences with customer support. Initially, I was confused about whether I was talking to a contractor or a robot. However, when I had a furnace issue, they were responsive and accommodating, even though I resolved it myself. Overall, they were good about scheduling for future needs, but clearer communication would improve the experience.

1 year ago

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Verified Customer

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Morgan

I had a mixed experience with my home warranty. Initially, I received a voucher for a dryer replacement, which was satisfactory. However, I faced issues with my refrigerator repair where the contractor only partially fixed it. Thankfully, after reaching out to the warranty service, they covered the cost for a specialist to come out and complete the repair promptly. Overall, decent service but with some hiccups.

1 year ago

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Verified Customer

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Cheryl

I had mixed experiences with my home warranty service. Sometimes it's hard to reach anyone, and they often redirect me to their website. When my furnace broke, I had to wait a week for help, but ERCO was prompt when I called them directly. Recently, my fridge's compressor failed, and while Choice Home Warranty sent technicians, they ultimately offered a settlement that allowed me to buy a new refrigerator, which was a satisfactory resolution.

1 year ago

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Verified Customer

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Prakash

I had some confusion about whether I could get a contractor sent out or if I was just supposed to use online support. It felt like I was talking to a robot at times. However, when my dishwasher broke, I found the home warranty process smooth. Submitting a claim online led to an instant response, and they took care of scheduling quickly. Overall, I'm satisfied with the service!

1 year ago

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Verified Customer

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John

I had two appliance issues recently. The service for my dryer was surprisingly quick, with repairs completed in about a week. However, the heating issue has been frustrating; it's taken much longer as I'm still waiting for parts after a month. Overall, the responsiveness was good for the dryer, but the wait for the heat repair has been disappointing.

1 year ago

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Verified Customer

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Jerry

I had a mixed experience with customer service. While the staff was very helpful and attentive, I faced issues with coverage and follow-up. After reaching out about a television that stopped working, they were supposed to investigate but didn’t get back to me. Overall, the helpfulness was appreciated, but the lack of follow-through was disappointing.

1 year ago

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Verified Customer

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Carol

I had mixed experiences with the service. While the representatives were effective and responsive, it often took too long to get updates or have technicians dispatched. My last experience with appliance repairs was frustrating due to long waits for parts, which impacted the overall satisfaction. The service itself is great, but the contractors they use seem to be the issue.

1 year ago

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Verified Customer

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Carolyne

I had a good experience with customer support; they were responsive, although I had to reach out a few times. When I needed assistance with my AC unit, a technician was dispatched promptly and resolved the issue. Similarly, I had a problem with my refrigerator, but a local company was able to fix it quickly. Overall, I'm satisfied with the service.

1 year ago

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Verified Customer

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Anonymously

I had issues with my refrigerator leaking and the ice maker not working. It took multiple technicians to finally identify and fix the problem, which was frustrating and involved extra service fees. However, I also experienced a water line leak at home, but the response time was decent, and they addressed it promptly. Overall, mixed experiences with service.

1 year ago

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Verified Customer

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Darrell

I had a mixed experience with the service. While the representative was efficient and responsive, I was overwhelmed by frequent renewal calls. I faced issues with a dishwasher repair that was never completed, but the furnace service was excellent, with a knowledgeable technician who assured me everything was fine. Overall, good service but communication and follow-up need improvement.

1 year ago

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Verified Customer

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Karen

I had a mixed experience with the service. Initially, we faced issues with our dishwasher due to a missing serial number, which led us to buy a new one. However, the service team was professional and provided thoughtful explanations during our interactions. Overall, while there were challenges, the quality of service improved with subsequent visits.

1 year ago

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Verified Customer

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Ronald

I had a generally positive experience with the company. They were prompt in serving me, but I was unhappy with the technician's reliability as they failed to show up as promised, causing me to cancel a doctor's appointment. However, when it came to fixing my heating unit, they were efficient and resolved the issue quickly. Overall, good service despite some hiccups.

1 year ago

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Verified Customer

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Maria

I've been with American Home Shield for decades but have grown increasingly dissatisfied, especially with scheduling appointments. My experience with Choice has also been challenging; I had to schedule multiple visits for my washing machine. The technician's reliability was disappointing, as they didn't show up as promised. Overall, the company is decent, but the scheduling issues and technician reliability need improvement.

1 year ago

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Verified Customer

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Terry

I had a confusing experience with the service calls. There was miscommunication about appointment times, leading to multiple back-and-forths before I finally got clarity. Additionally, the repairs didn't last long; issues returned shortly after fixing, and I ended up paying for repeated service fees. I'm unsure if the technicians are addressing the problems adequately.

1 year ago

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Verified Customer

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Ernest

I had a great experience with the service. They quickly addressed my electrical issue, and the technician did an excellent job. However, when I faced heating problems in several bedrooms, the initial response was slow. I had to find my own plumber, but once I did, Choice escalated the situation efficiently and I received my reimbursement promptly. Overall, a mixed but ultimately positive experience!

1 year ago

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Verified Customer

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Dejuana

I had a mixed experience with the service. The quick response time for my toilet issue was impressive, with a technician arriving in just a couple of days. However, I faced a delay with my hot water heater replacement, as the technician was late for the scheduled appointment. Overall, the response time is generally good, but consistency could improve.

1 year ago

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Verified Customer

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Jj

I've had a positive experience with their customer service. They respond quickly and have been courteous and professional. I called for plumbing issues and had my toilet leak fixed in just a couple of days. Although my heating claim was initially denied due to maintenance issues, I've since taken care of that, so I'm hopeful for smoother service in the future.

1 year ago

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Verified Customer

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Leroy

I had a great experience with the service. They were very responsive and addressed my issue promptly, despite a slight delay due to high demand. After a couple of days, my air conditioning was fixed without any further problems. Additionally, when my refrigerator broke down, the repair service was excellent, and it's been working perfectly since. Highly recommend!

1 year ago

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Verified Customer

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Julie

I had a mix of experiences with this service. Initially, they were prompt and professional, addressing my issue quickly. However, I faced a frustrating situation when they couldn't resolve a microwave problem, and follow-up was lacking. Thankfully, a recent heating check was handled efficiently. Overall, it's a decent service, but consistency is needed.

1 year ago

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Verified Customer

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Carolyn

I had mixed experiences with customer service. While they were responsive and sent a technician quickly for my refrigerator leak before Thanksgiving, I was disappointed when they initially deemed it non-emergency. However, the technician did an excellent job fixing it on the holiday. On the other hand, my microwave repair was frustrating; the technician claimed to fix it but didn’t, and follow-up was lacking. Overall, the service has potential but needs improvement in consistency.

1 year ago

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Verified Customer

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Ken

I had mixed experiences with the service. The technician was excellent and fixed my microwave quickly after my mishap. However, I was frustrated with customer service when my leaking refrigerator needed urgent attention right before Thanksgiving. They initially said it wasn’t an emergency, but the technician arrived on Thanksgiving Day and resolved the issue, which I greatly appreciated.

1 year ago

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Verified Customer

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Lidija

I had a mixed experience. While the team was helpful and quickly resolved one issue, I was frustrated when a technician claimed extra work was needed, which turned out to be unnecessary. However, when our fridge broke, they provided clear guidance and a check for a replacement, which worked out well. Overall, some good support but inconsistencies in service.

1 year ago

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Verified Customer

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Rosalyn

I've always received quick responses from the technicians when needed. Recently, they handled my heater issue well, despite a slight delay in getting the pump. I also had a clogged toilet, and they were prompt in addressing it the next day after I corrected my address. Overall, I'm satisfied with their service and their commitment to fixing problems efficiently.

1 year ago

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Verified Customer

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Brian

I had some issues with my washer, and the service was all online, which was a bit inconvenient. However, a technician came out and assessed the situation, determining that it was more cost-effective to replace it rather than repair. They provided me with the replacement value, and I was able to order a new washer easily. Overall, the process was smooth despite the initial hassle.

1 year ago

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Verified Customer

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Justine

Customer support was challenging due to long wait times, making online correspondence difficult. My experience with the warranty claim was mixed; while the initial process was easy, the compensation offered for my oven replacement was disappointing. However, I had a smooth experience for my mother-in-law's heating unit repair, which left us satisfied.

1 year ago

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Verified Customer

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Jean

I had a mixed experience with their service. The response time was quick, but the technician who came for my garage door opener didn't do much, just suggested I get a new one. More recently, I had a leaking toilet issue; the first technician thought he fixed it, but I ended up needing a second visit for a proper fix. Overall, I appreciate the promptness, but the effectiveness of the repairs could improve.

1 year ago

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Verified Customer

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Allen

I had a mixed experience with the service. Initially, I wasn't sure what to expect, but the response was prompt and they handled everything well. I had a technician come out for my garage door, and while he made some adjustments, it felt like a quick fix. For my dishwasher, he checked it and noted it just needed a new switch, but unfortunately, they don't make those anymore. Overall, the service was satisfactory, but I wish there were better solutions for older appliances.

1 year ago

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Verified Customer

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Sandeep

I had a positive experience filing a claim; everything went smoothly. Although I haven't interacted with customer support yet, I can't rate that aspect. I initially planned to use the service but decided to hold off since the issue resolved itself. Recently, I did call for assistance, and they were quick to send someone out to fix the problem. Overall, I'm satisfied!

1 year ago

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Verified Customer

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Bob

I had a positive experience with the service. They promptly addressed my leaking faucet and replaced it without any issues. Communication was minimal since everything was handled online or over the phone, but it worked out fine. I also had to call them once for a heat pump issue, and the technician did a great job fixing it. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Polly

I had mixed experiences with customer service. While I was pleasantly surprised by the quick response and scheduling for an appointment, I faced issues with the air conditioning repair that required multiple follow-ups to resolve. Additionally, my refrigerator needed refrigerant due to a leak, which added to my frustration. Overall, the service could improve.

1 year ago

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Verified Customer

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Faith Prentice

So far I’m having a great experience with this home warranty company. At first I was skeptical because the representative who signed me up hung up on me when I didn’t want to use choice warranty for both my properties. I didn’t even know I was signed up until I got an email but I have since submitted a claim and it was a smooth process. The service fee was $100 compared to $85 I pay with my other home warranty company but since no issues so far I have no regrets. The vendor/company used to take care of my issue was awesome so kudos for using good companies thus far!

1 year ago

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Verified Customer

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Gina

I’ve had choice as my warranty company since may 2020. Overall the service has been a blessing. You submitted claim, it has gotten approved fairly quickly and then you make the arrangements with the company they pick to do the work. The one thing I’ve learned is that the date and time the technician is supposed to come differs from when the technician is actually going to be there so always follow up with the technician.

1 year ago

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Verified Customer

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Kathryn

In my case, I requested to speak with the representative on my claim. My representative called me the same day. I appreciate the speed and willingness of your representative when speaking to them. They willingly agreed to a cash replacement for my item, so that I could take advantage of sales at other locations. They explained that there would be a longer wait, but were very gracious for the entire call.

1 year ago

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Verified Customer

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Julie Andrews

I have used Choice Home Warranty about four or five times in the last three years. It’s incredibly easy to go online and enter a claim. They are immediately responsive (within 24 hours or less) and quickly assign a local company to contact me. Should there be a question regarding approval for a specific repair, they are equally as quick getting back to me. I have been nothing but pleased with the service and professionalism. This is one of the best investments I’ve made.

1 year ago

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