Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Jim Paris, Ile-de-France

Very competent vendors in their camp who seem very competent

1 month ago

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Edna Jacksonville, Florida

very good service I am very impressed I love Choice Home Warranty

1 month ago

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Sonia Harlingen, Texas

They chose to replace my fridge instead of fix. I have to wait 30 days to receive the gift card from Lowe’s to replace my fridge. 30 days!! Unacceptable!

1 month ago

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Henry McPherson, Kansas

CHOICE offered me real customer service and treated me as a value customer

1 month ago

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Anthony Hickory Hills, Illinois

Affordable, with good coverages. Repairs have always been good

1 month ago

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SHAMSA MALIK Loxahatchee, Florida

Its always very helpful in a crisis situation. We are very pleased with it.

1 month ago

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Dennis New Castle, Delaware

Took to long to get a technician to come to my home and paid for the part to get my air conditioner fixed because I would have to wait for an approval.

1 month ago

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Maureen Newark, New Jersey

John was very pleasant to deal with and I highly recommend him and Choice

1 month ago

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Kevin Greeneville, Tennessee

Arrived on time. Diagnosed the problem promptly. Great service!

1 month ago

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Gu Alvarado, Texas

Choice has very responsible and professional technicians to work with.

1 month ago

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connie St Louis, Missouri

I think your company has built a bunch of rules and regulations to get out of helping anyone I don't think you ever intended to help anyone and it's just a big rip off

1 month ago

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KIM Pensacola, Florida

Good reviews and the customer service is professional and transparent

1 month ago

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Dolores Mint Hill, North Carolina

All issues resolved. Representatives responded to all calls expeditiously.

1 month ago

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Jim Oklahoma City, Oklahoma

Price but I have had problems getting technicians to come out and I have to look for someone to take the job

1 month ago

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Lucia San Diego, California

It’s easy to get service and they contract with good providers

1 month ago

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Thelma Miami, Florida

Because I had problems with another company and wanted to try something new and cheaper

1 month ago

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Valerie Dutcher Seattle, Washington

Very helpful and considerate thank you for taking care of my water problem

1 month ago

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MARY Memphis, Tennessee

Service was horrible and I cancelled my contract for the second time won’t have to worry about me or my 2 adult children they also cancelled their contracts

1 month ago

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darla adams Sacramento, California

Overall coverage, fair price. And rep with a great attitude.

1 month ago

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Gliterio Dorris Phoenix, Arizona

Choice responds quickly, sends the right technician for the job.

1 month ago

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Stephanie and Cliff Rowe Fredericksburg, Virginia

We like this protection. Great service and excellent cost. Thank you!

1 month ago

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Maria Ramirez New Orleans, Louisiana

I was Not satisfied with a quote and flat rate that was presented to us for the AC repair without it being itemized.

1 month ago

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Juana Junior Mobile, Alabama

Technician came the next day. There was no waiting after my first call.

1 month ago

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Linda Belmonte New Smyrna Beach, Florida

I heard from a friend that it was a good plan. And it’s turned out well.

1 month ago

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Noreen Singleton Alpharetta, Georgia

Honestly, price got my attention and the service was amazing

1 month ago

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Paul Villarreal Houston, Texas

Doesn’t cover once a year hvac tune up for inside coils and fan ! Also choice of subcontractors is very questionable at times

1 month ago

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Abdul Homewood, Illinois

At the time I enrolled it was the best price in regards to coverage. Only thing is for small jobs such as exhaust fan or faucet its best to find a local contractor. I waited 7 days or so for both of the mentioned repairs. The exhaust fan had a 65 dollar fee for just changing the blade not the fan itself. The faucet with 65 fee I spend over 200 dollars for a faucet because choice home warranty only covers 65 dollars for kitchen faucets so they rest is out of pocket cost. Good faucets cost close to 200 dollars. For small job do it yourself or get a local contractor. Bigger job might be worth it such as big ticket item such as appliances and heating and cooling systems.

2 months ago

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Nancy Salt Lake City, Utah

I called and reported the problem, the diswasher wasn't working properly, sometimes would add water, sometimes not. It seemed to have a mind of its own. It took a few days for a Whirlpool rep to come out, but I was so grateful Choice had him come out. He was a special Whirlpool only gentleman...he knew his business and told me what the problem was in just a few minutes..He took it apart and put in back together as though he could do it in his sleep...He was so nice, very professional but also very congenial and professional. Couldn't have had a better repair person. Fantastic service

5 months ago

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Jacquelyn Zarate

I liked that when I filed a claim on Friday 03/13/26, for our water heater to be replaced as it was 12 years old and had begun making noises when heating up, they sent their plumbing tech out the very next day, Saturday 03/14/26. He arrived right on time and was professional and friendly. However, I was a little disappointed that the tech took all of 10 minutes to examine it and told us he would send his report to Choice and we would here from them on Monday 3/16/26 as they are closed on the weekends. We received an email on Sunday 3/15/26 saying they had received his report saying it didn't need repair or replaced.

7 months ago

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Curtis Anderson

One of the best home warranty companies out there! I’ve been resigning up every 3 yrs here in south Florida since 2018 and the service just keeps getting better. You never know when an appliance will fail, but one has a great piece of mind knowing that once you open a claim with Choice Home Warranty, on average a contractor is assigned within the first 36 hrs, sometimes quicker! In 2026 the service fee is $75 per claim, just to note. I also love how you can track the claim and get immediate responses to you questions on the online portal! Most people don’t realize that you can call the assigned service repair tech, and if they took the claim but you realize they can’t respond in a timely manner, you can request CHW to assign another company. They will tell you there’s no guarantee to get a faster response, but in my experience, it’s usually within 48 hrs, again, my experience. Great customer service…A++++

8 months ago

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Alan Girdlestone

Furnace went out, our service that tuned up the a/c and furnace quoted nearly a $900 fix, we called Choice and within 10 minutes we had a referral for a company to fix the furnace. The company Choice sent arrived on time, and replaced a $10 part and the furnace fired right up and has been working correctly since! We only had to pay the $ 75 service fee. We will be using that company for our semi annual check ups from now on.

8 months ago

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Lisa

Recemtly we had a problem with our heating & air conditioner. I thought 9t was a thermostat issue. A tech came out and checked the system . She determined our furnace was running fine and air conditioner was operating fine. She installed a new thermostat and programed it to our specfic needs . She also instructed me on how to use it and our problem was solved. Very pleased with the entire way the situation was handled and resolved.

1 year ago

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Robert

The company was highly rated and the price was right. We had become dissatisfied with our previous company, because they always seemed to come up with some technicality that prevented the repair from being covered. Choice does not have that problem. The choice technicians have always fixed the problem with no questions or technicalities. I guess or only issue is scheduling a technician seems to always be nearly a week out. So far this has not been a problem although it means we have to “live with the problem” for longer than we would like.

1 year ago

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Christine

Now that I am a senior citizen I wanted to protect my appliances as they are very expensive to repair/replace. I reached out to CHW on Oct 30 at 1:24 am when I woke up very cold with my thermostat reading 59. Not terrible, but I have been waiting nearly one week now to have an HVAC Pro assigned to my claim. I chatted with them on line, twice in this interim, but just got the "bot answer", something like....... We are sorry you're cold but please have patience... Really? I live in southeast MA, it's going to be in the 30s next week . I called on the phone this morning and left my number for a call back. I was called in 18 minutes. The Rep offered a reimbursement option, but was afraid it will not be covered if the 'diagnosis' from a person of my choosing does not get approved, I'm out the full price charged by the contractor. The Rep understood and when I told her the same issue occurred and was repaired on Oct 9th, just 20 days ago, she was able to reopen the old claim and the same HVAC person I had before (and he was very good) is coming in two days. TALKING WITH A HUMAN IS A VERY GOOD THING! Thank you CHW.

1 year ago

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Verified Customer

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Mike

I did not have any experience with home warranties. I asked around my friends, family, and neighbors. I was quite surprised to find out that they all had quite a range of different home warranty companies. None of them really stood out, but Choice Home Warranty seemed like it had a pretty good average satisfaction rating across the board. So I decided to go with Choice. I recently made a claim for my garage door opener that stopped working. Everything was fine and I am satisfied with the service, except ( according to the technician, the SOP for Choice was to always try to repair first and replacement was the final option if all else fails ). My repairs took 4 separate visits, spanning a couple of weeks due to having to order parts and waiting. The parts were major components of the opener and it did not make any sense to me, seemed faster and cheaper to just replace the whole complete unit ? He replaced a part, it failed... replaced another part, and it seemed fine. But a few days later the opener failed again. He replaced parts again and it failed. He came back a few days later and replaced the main assy, and things have been good since. Now, I understand that for a major appliance like a refrigerator, or washer / dryer, I can understand that. But a garage opener ? The repair technician was great, friendly and professional. The claims taker at Choice was also great, friendly, professional, and honestly seemed like she wanted to take care of my issue. My one and only concern is that the monthly rate for coverage is way too expensive. And this is what I hear from everyone. Some have cancelled their coverage stating that is is probably better to just set that money aside for when you need it. That is and average of about $ 700 a year. Go 2-3 years without a claim and you have $ 2,100 stashed away for when you need it. What about 5 -6 years that you don't have a claim ? Look, i'm not stupid. Its like any other insurance coverage, it's a gamble. There is always a possibility for a future expensive disaster. And when that time comes, you will be happy to have the protection and coverage. BUT, regardless, the monthly cost is still rather high. I'm on the fence about it. I'll continue to keep my policy, but I don't know for how long I can afford to do so ? Just my 2 cents worth, thank you for letting me speak. Mike M.

1 year ago Edited November 8, 2025

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Verified Customer

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Dianne Wente

My dishwasher wasn’t working properly. CHW responded to my request right away properly and was leaving a film on everything CHW responded to my request right away. They sent Mike W from whirlpool service to check the situation. He did a remarkable job and now it looks works brand new one. Thank you, Choice home #Warranty For taking care of this promptly. Everyone that I’ve ever spoken to at CHW has been amazing thank you! and sent Mike W from whirlpools service to help. Remarkable job and now it works like a new one!

1 year ago Edited November 20, 2025

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Valerie

1 year ago Edited November 8, 2025

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CONSTANCE FARRIS

I'm very pleased with Choice Home Warranty. My refrigerator recently quit suddenly. I put in the claim and they had a repairman out within a couple of days (a miracle where I live), he identified the problem very quickly, ordered the parts and was able to have me up and operational again with a week. If that sounds like a long time, my previous home warranty wouldn't even have had a technician out within that time frame.

1 year ago

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Paulette Lorz

I have used the Choice Home Warranty plan twice now. Both times the individual service providers they aligned me with were professional, courteous and helpful in providing any information I might need. It took a couple of days longer than if I had call some major company on my own but I actually got better more satisfactory service and would request that same providers should I need help again with a similar problem.

1 year ago

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Robert Indianapolis, Indiana

For small repairs it has been a very good experience. Large repairs have been problematic. I had to have a dishwasher repaired. It took a very poor technician to determine it needed to be replaced. I was forced to negotiate with customer service on the amount Choice was willing to pay for the replacement. Which was not enough to cover the unit. I also had to purchase the unit from a required store and also pay for the installation. Ended up costing $600 out of pocket. That doesn't sound like repair or replace to me. Last warrenty company purchased and installed a dishwasher at no cost to me.

1 year ago Edited August 3, 2026

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Niel

I had a positive experience with their quick response and efficient service during my last interaction. However, I faced an issue with my oven door where the repair wasn't completed despite a service visit. Overall, I've used their service multiple times for different appliances, and while there was a minor delay, everything was ultimately fixed satisfactorily.

1 year ago

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Patricia

I've had a positive experience with customer service. They responded quickly and efficiently to my requests, making the process hassle-free. I've used my warranty for various appliances, and each time they provided great service, saving me money. However, there was one instance with my oven door where I had to pay for a repair that wasn't completed satisfactorily.

1 year ago

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Neree

I had a great experience with customer service; they were always helpful and never made me feel like my questions were dumb. I appreciate that homeownership is a learning process. However, I did have an issue when scheduling a maintenance visit, as I received no notification about the technician's arrival. Overall, I was impressed with the quick response to my AC issue on a weekend, which is crucial in the Texas heat!

1 year ago

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Natino

I had to call multiple times before getting a response, but once I did, the service was satisfactory. I had an issue with my washing machine due to a clogged drain from a rug I washed. The technician was professional and provided a clear estimate. Although they couldn't fix it, they replaced it, and everything went smoothly. Overall, a decent experience.

1 year ago

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Marshall

I found the room darkening feature of the shades to be very effective; they truly do the job they were intended for and look nice while being easy to operate. I also had a great experience with the service; the salesperson was helpful, and the plumber arrived right on time, did the job efficiently, and left without any issues. Overall, I’m very satisfied!

1 year ago

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Emit

I had a mixed experience with my warranty services. For minor repairs like a dryer and electrical issues, everything was handled quickly and efficiently. However, replacing my air conditioner was a nightmare. I faced significant delays and had to fight for it, spending a long time without AC during the summer. Overall, the technician was professional, but the major repairs were frustrating.

1 year ago

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Herminio

I found the process straightforward and efficient; my claim was handled promptly, and the technician was polite and responsive. However, my experience with the stove repair was less satisfactory, as it took longer than expected due to the need to take the stove elsewhere for repairs. Overall, while the air conditioning issue was resolved quickly, the stove repair left something to be desired.

1 year ago

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Donna

The AC technicians were on time, very experienced, and friendly. They detected the problem with our AC system, and did the necessary repairs within an hour! We recommended Choice & their technicians to some of our neighbors, but unfortunately they were talked into buying a new AC system by AC companies costing them thousands of dollars! Thank you Choice for repairing our system & saving us thousands of dollars!!! .

1 year ago

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Sally Meredith

Both washing machine and dryer broke down within a week of each other so I called warranty businesses and compared their prices. I chose Choice Home Warranty and after a month of using the laundry mat I made appointments to get each machine fixed. The repairman for the dryer came first and fixed it right away. Then the same day the washing machine repair man came and fixed it within a few minutes replaced the agitator and my machine was working again. They both did a excellent job and repaired them quickly.

1 year ago

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Harry E. Fort Worth, TX

1 year ago Edited October 23, 2026

Choice Home Warranty Reviews