Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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stanley lipetz

Very disappointed in service. The technician was sent to repair a light in my refrigerator . I paid him the $65.00 fee and he told me he had to order the part. I then received a letter telling me that the light is not covered under my policy. Why did your company send a rep and charge me service fee for a service that was not covered?

3 months ago

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Curt Barlow

Great job of fixing the Air Conditioner, it's been working great since repair last week of July. Thank you Carlos!

3 months ago

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Kevin Magnuson

They have a great program to help with ongoing problems and costs with all of your home’s working issues.

3 months ago

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Frank Pimentel

Most recently on my claim you responded quickly to set up an appointment and tge tech came and fixed the issue

3 months ago

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Mike

Was charge deductible 3 time holes left in three walls, shower/tub hole and all fixtures taken, noting was ever repaired by choice not even water heater and said nothing was covered.

3 months ago

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Sammie

You did not find anyone to fix my air conditioner. I had to find someone myself and ended up having to pay $250.00 approximately out of my own pocket.

3 months ago

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Mel

I've had three occasions to use the warranty and each time they came through in a timely manner and fixed the problem.

3 months ago

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James Albert

The small print says that they reserve the right for partial payment to replace an item. Saying that was their cost . Well that would only be true if they had warehouse full of appliances that could be installed by them . It’s arbitrary.

3 months ago

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Roland McDougal Sr

I love the response time in addressing a claim, but the last company that came out was not good enough or experienced.

3 months ago

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Yvette

The fact you are not covering more of the cost of the replacement item. Also you all not allowing your clients to get better price options by using your vendors.

3 months ago

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Doyle Phillips

I do not like the review process that Choice goes through after the contractor has submitted the information. This seems to get an automatic denial and until you give more information and fight for the claim nothing will happen.

3 months ago

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Todd

On second usage. First time they didn't cover an outside electrical issue and my current usage involves my primary refrigerator going out. It's been over a week and repairs have not been completed.

3 months ago

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Lewis

The tech worked quickly and explained what he was doing and found. I was very satisfied with the result.

3 months ago

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Lisa Winokur

The fastest appointment they could get is for a week and two days after the day we reported the problem. That’s not what Choice advertises. I called and left a message and no return calls. We have no electricity in half of the house and have to wait a week and 3 days for someone to come check this out. You should be ashamed.

3 months ago

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Cheryl Walraven

I have called Choice Home Warranty 3 time. They send someone out, but I never see them again. They were to order parts, one for my garage door and one for my refrigerator. I'm looking into changing companies. Cheryl W.

3 months ago

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Stephen

Sent in 2 request and both times it has not been good. 1st request I put exactly what I wanted done, and they sent out a plumbing company to do they work. Problem is plumbing company stated this is not covered by warranty and I had to pay out of pocket. I understand why they wouldnt cover it, by why didnt Choice read my email and catch this. THIS IS YOUR JOB. 2nd request i specifically said I need to find someone on a Saturday due to my work schedule. Once again no one read my email and just scheduled it for a Friday. I immediately cancelled the work order. Choice only seems to care about getting a subscription renewed as I get 5 calls a day. Tried to overlook this and my account manager called and said he was going to email me and leave his personal information, but like I expected he never did. Worst experience with a warranty company ever!

2 months ago

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The Wellington

Very disappointed with Choice. They could not find a plumber, so asked me to find one. I did and they did a great job. Choice refused to pay for the claim because the plumber didn't write up the work the way Choice wanted. Same thing for the electrician. Next, they did not want to get the part to fix my washer, so they issued money for me to buy my own replacement. The funds did not cover the cost of a like machine, but $400. Choice claims agent verified this fact, and advised that Choice does not give out new washers for old ones. They provide the funds for a similar unit at their cost, but will not help get the item at their cost.

2 months ago

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Wanda Thomas

Choice home warranty is the best, reliable, quick service repair, great customer service. Yes I would recommend choice home warranty

3 months ago

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Latricia Lundin

My husband said the guys came earlier than scheduled and fixed the problem in a few minutes, which made both of us happy 😊

3 months ago

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PDF

I have had 2 issues with my home that required service, Choice Warranty handled both service calls with only service charge.

3 months ago

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J.L. Howell

The case Manager called me this morning to advise me that my claim was still denied and BBB ruled in CHW favor. Another false statement. I read the report from BBB and they asked me to respond to CHW ‘s response. I filed my answer with them. This case manager could care less about your clients. I pleaded with her to examine the real reason the pool pump failed and it fell on deaf ears. I sent in a cancellation request this morning. My experience with CHW was not what I expected.

3 months ago

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Verified Customer

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ANAWARUL AZEEM

CHW has one of very easy claim management process and they are very responsive. CHW was always beside me when I needed them most.

3 months ago

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2020princeton

Claimed was made on 6/7/2024 Service diagnosed on 6/17/2024 ,the problem which I already know. Choice home offered replacement on 6/18/2024 with a gift card to LOWES. Reached out to them on 6/22 and still has NOT received the LOWES ‘ gift card. It is almost a mind still w/o working appliances. I would think hard for the future HOME CHOICE warranty

4 months ago

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Henry

one call and my claim was taken care of. Service rep came out and 2 weeeks later the service returned and fixed the fridge

4 months ago

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Sholly

I've used other Home Warranty companies previously and by far, Choice has been the best! They are responsive, reliable and take care of business.

4 months ago

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Joe V

TOOK 2 WEEKS TO GET A TECH TO MY HOUSE AND SERVICE MY AC UNIT WHEN THE TEMPS WERE IN THE 90'S. SO THAT 48 HOUR PROMISE IS A LIE JUST LIKE WHEN I SIGNED UP THE LIE THAT THERE WERE TECHS IN MY AREA. THE TECH THEY FINALLY SENT HAD TO DRIVE 2.5 HOURS TO GET HERE. THEN IT TOOK 2 MORE HOURS FOR THE AUTHORIZATION TO DO THE REPAIR.. THE 5 STAR BELOW IS THE RATING FOR THE TECH NOT I REPEAT NOT FOR CHOICE WARRANTY.

4 months ago

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Verified Customer

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Nina

When I need you, you are always there. Service is professional and quick. The repair companies you have sent have been excellent.

4 months ago

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Alec

Make you jump through a ton of hoops and push blaim to the manufacturer. Had me do part of their job for them and then they still wouldn't cover my claim or tell me why I had to pay an amount out of pocket. Stay far far far away from this company. Will definitely not be renewing my "coverage" with them. My case manager even hung up the phone on me when I questioned why I need to pay out of pocket.

4 months ago

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Verified Customer

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Damien Burke

I went a week with sub-par AC because my assigned contractor missed two appointments without contacting me. I took two days off of work for on one to show up. I got no account credit or anything.

4 months ago

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Tara Anderson

Representatives are very knowledgeable and customer service is Amazing! They all were very polite and the job was completed on time and efficiently

4 months ago Edited July 12, 2024

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Lesley Morgan

I have been a satisfied customer with Choice Warranty for several years now, my first experience for 3 years in VA and now a further 3 years in CA.

4 months ago

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NP T

Overall timely and efficient service. Highly qualified expert vendors. The warranty cost is high so meeting expectations appreciated.

4 months ago

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Verified Customer

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Carl BULLICK

I filed a claim and after 48 hours you could not find a vendor to handle my claim so I selected the choice to find my own. After I did and you canceled my claim. I have repeatedly tried to contact you to no avail. Every time I would call you gave me a choice to have someone call me back which they never did. I finally gave up which is probably what you were hoping I would do.

4 months ago

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Verified Customer

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haim sabbagh

Love the company and the claims process. The sales rep Leo took great care of me. I couldn’t be happier with the service.

4 months ago

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tony bellisario

I have had several appliances repaired or replaced. The process to replace needs approval but it usually happens fairly quickly.

4 months ago

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4Bearshug Schneider

My 29 year old gas oven was not working. I was so happy that the repairman sent out had it fixed in an hour with just a new ignition part.

4 months ago

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Dan

I had issues with my washer in April and now it's acting up again. The technician recommended a new one as the current motor is weak. The delay in fixing it has been frustrating, and now we're facing a costly repair for the dryer's heating unit. Waiting for approval from the warranty company is causing further delays. Overall, the experience has been frustrating and inconvenient.

4 months ago

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Anonymous

I always get phone calls from them, mostly for plumbing services. I wish we could use top-rated companies instead. Their service is lacking in quality and reliability.

4 months ago

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Russell

I've had mixed experiences with Choice. Customer service is lacking, with technicians not showing up and delays in completing work. Some instances were positive, with prompt service and satisfactory results. However, issues with refusing coverage for old equipment and inconsistent service quality make it hard to recommend.

4 months ago

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James

I found the question to be too broad and difficult to answer. It would be better if specific questions were asked instead of general ones.

4 months ago

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Kim

I had a terrible experience with this company. The service technicians were rude, talked over me, and failed to explain why they couldn't fix my Whirlpool tub after three attempts. They claimed it wasn't covered under their plan, leaving me with an unresolved issue. Overall, my experience was extremely negative, and I wish I could provide a positive review, but unfortunately, that's not the case.

4 months ago

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Jeanne

My experience with them has been mixed. The first encounter was terrible, but the last two were satisfactory. Contacting them is not easy, as the representative repeated my questions. I have doubts about the outcome. Overall, it's been a rollercoaster ride with uncertain results.

4 months ago

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David

I had a frustrating experience with a warranty claim for a water heater. It took a long time to get someone out, and then they couldn't even install it properly. Overall, it was a bad experience that I wouldn't recommend.

4 months ago

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Alan

I contacted a service in Ohio for a hot water heater issue, they sent an electrician who said I needed a breaker but never returned. Another technician fixed a leak in my refrigerator but only turned off the water source. They offered me $986 for a $4200 refrigerator replacement, still undecided on what to do. Service was unsatisfactory and left me feeling frustrated and taken advantage of.

4 months ago

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Kathleen

I've had multiple issues with customer support for my dishwasher. The tech fixed the drying problem but said the racks needed replacement due to rust, a health concern. However, they refused to address it, leaving me to replace the item myself. This has happened several times, and I'm thoroughly dissatisfied with their service.

4 months ago

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Stephen M Eggleston Saratoga Springs, NY

The customer service from this company is terrible. I've been waiting over 5 days for a response on a washing machine repair, and they still haven't sent anyone. Every claim I make, they give me the runaround. I used to have American Home Shield, which was slightly more expensive at $100 but much better. They actually took care of problems promptly.

4 months ago

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Cheri Meeker

I just placed my first claim. It was handled professionally and quickly. So far, I’m pleased with my Choice Home Warranty plan purchase.

4 months ago

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Leonard

The service response time is slow. The last service call was spread out over three weeks with ordering parts and then denying coverage on additional parts which were needed. I cannot recommend this company.

4 months ago

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Darlene

Repairman said that part would be in on June 17th, and he was here on the 17th to complete the job. I would highly recommend them.

4 months ago

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Cyndi Peterson Salaices

This is the worst home warranty company I’ve ever dealt with. They stopped covering items that had been covered before. Same contract, same appliances, but they just made up lies as to why it was no longer covered. They also sent an insult of a replacement amount for another appliance when they no longer wanted to cover repairs. Horrible customer service. It has been an extreme displeasure dealing with them.

4 months ago

Choice Home Warranty Reviews