Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Rachel

I recently needed to use my warranty because my washing machine broke. They had someone come out and the person said they couldn't fix it. So they were given the funding for a new one. And it's not sufficient to buy a new one. They say it's based on the model and year and all this other kind of stuff. But ironically enough, I had another washing machine at another house that's insured and it had a newer washing machine that had all the bells and whistles. But apparently, the size was smaller. And they gave me the same exact amount, which again, isn't enough to buy a new washing machine and dryer from the store. And then I'm waiting 30 to 60 days to get the funding.

1 year ago

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Verified Customer

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Shirley

It was with my heating and cooling units, and they came out at least 3 times and got it fixed. One of the last times when they brought back a part, they had to bring and they didn't ask. I asked if I needed to pay him that copay that time and they said no, because it was part of the second time. So I was very pleased. They fixed it anyway, it works much better.

1 year ago

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Verified Customer

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Chandra

There were 2 times I called people, so they were very appreciative and kind and then explained the problem I had and fixed it. I used my warranty for my microwave oven because it was not working, and they replaced it. The second time, my garage door opener was not opening the door. So they came in because of the cold and other things. They tweaked it, and it started working.

1 year ago

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Verified Customer

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Dominic

Just not too long ago, I had to use it for an electrical outlet. It had burned out so they came out and repaired it, and did an excellent job. In and out in a short amount of time. Whenever I've had to have something repaired, if they couldn't repair it, they did replace it. A couple of years ago, my ceiling fan went out and they couldn't fix it, so they replaced it with a new one. And it's working fine today.

1 year ago

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Verified Customer

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Patti

We had a lot of issues with our water heater in our apartment, and it took a while for a service person to get out there. I guess there's not many in our area. And so for a while, we went without heat and we went without hot water for like a week or 2, completely unacceptable. And we had 2 or 3 different plumbers tell us we needed our water heater replaced but Choice Home Warranty kept saying no. When finally they did say yes to one of the service people, they charged this extra $420 to replace our water heater on top of the $65 of the service call which I thought was absolutely ridiculous. There was another home warranty I had in the past where when we had to replace our water heater, it only cost the service call and not the rest of that money.

2 years ago

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Verified Customer

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Pat

I've had several things that I needed help with, and they were fine. I had no problem with getting help. The most recent time was when I had a nest on my furnace control in my air conditioner. I couldn't get it to work. I called and it was only 2 days and the gentleman came in and fixed it probably in half an hour. So I was very pleased. The time before that, they replaced a microwave, and that was fine. I have no complaints.

2 years ago

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Verified Customer

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Jimmy

Anytime I've had any problems or anything with the service company not coming out Choice Home Warranty always made sure that everything was corrected. I've had 3 or 4 times I had to use it without any problems. Someone would always come out and fix whatever it is with no problems. The only problem that I have ever had was really my fault because I didn't know that I had a lifetime warranty on my faucet. And so, they made sure that I had the right numbers and all that stuff to call Molar to get the product for them to come out and install.

2 years ago

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Verified Customer

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Sunny Peoria, AZ

We purchased Choice Home Warranty package since 2020. Our hone is about 10 years old and last year we had to replace all our appliances. Started with TV, Washer&Dryer, two of the refrigerator.,. And last thing was gas oven. Choice home warranty tried to fix it and they couldn't and they send me Lowes e-gift card to help us purchase new oven. So far we are glad we have warranty with peace of mind.

2 years ago

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Verified Customer

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Filomena Houston, TX

Love Choice Warranty. I highly recommend them . They are The Best. Have The Best techinician and Best customer service. Very caring and give you the peace of mind to resolve any issues you are having as soon as possible. So Happy to have them . They are Top of the cream. The Best🙏😍♥️🌹 Highly recommend them . Extremely Happy . ThankYou 🙏😍♥️🌹

2 years ago

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Verified Customer

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David Yucca Valley, CA

I like choice home warrantee, but the company they sent out to fix my refrigerator was not as good. Don’t get me wrong Roman was great but it’s impossible to get a hold of them if you have a problem. They have NO phone number! And we had a problem with the delivery of the part they ordered. It came the same day they were to do the repair. Roman came the next day and replaced the part, but now the lights on the buttons don’t work right. He said I’ve have to call in another work order which means I have to pay another deductible. That’s the only thing I’m not happy about!

2 years ago

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Verified Customer

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Sherald Greenville, SC

We have always had excellent service with Choice Home Warranty in the upstate. They have good local repair people who are prompt, know what they are doing, and get the problem fixed as fast as could ever be expected. This call was serviced by Alexander Heating and Air and had our heat back running in no time at all. I like the fact that they use small locally owned companies for the work. I am a Real Estate Agent and I always recommend Choice to my clients!

2 years ago

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Verified Customer

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Carl London, KY

It is well worth it because you don't have to worry about how you are coming up with $800.-1000. I do believe that it's a little high for us Seniors on SS. We still have to come up with the $75.00 service fee when the service man shows up. I do like the service people they are very friendly and professional. It a comfort knowing they have our backs. Their monthly payment is a little high for people on Social security.

2 years ago Edited January 17, 2024

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Verified Customer

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Victor

I have only had to use my warranty one time and there was a miscommunication between the service tech and Choice. But as soon as I was able to reach someone in authority, they cleared it right up and it was manageable and easy. I didn't have to go through a bunch to pay for it or anything like that. And I like having the extended renewal option. It really helped out in just paying it upfront without having to pay an annual fee.

2 years ago

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Verified Customer

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Maryann

I think it's very useful. And as soon as we tell them about the problem, they start looking for folks that can fix whatever the problem is, like the stove that got fixed within 3 days or so for the tenant. Also, I had a dishwasher problem. And so the guy came maybe 3 working days later, which was yesterday, and he was wonderful. He said he's going to order a part and put it in. So I'm waiting for when that will happen.

2 years ago

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Verified Customer

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Rusty Zanaty Biloxi, MS

The CHOICE Website is straightforward and easy to navigate to order repairs needed for the Dryer. The Authorized Repair Person who came to diagnose the problem was very well prepared and knowledgeable about the problem Dryer. A few days later the parts were delivered to my house and another Authorized Repair person came and completed the repair. Everyone I delt with were very kind and polite. Thank You.

2 years ago

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Verified Customer

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Peter North Hollywood, CA

The surprise and unannounced follow-up visit by Cornerston Construction tech was at 8:00 am on Friday, January 5. Ordinarily, we would have expected an email or call by your contractor or its technician. The tech installed the new bathroom faucet that I had purchased for about $300. The tech did not install the pop out drain that came with the faucet on our pedestal sink claiming that it takes too much time to install. Having been without an operable sink, I agreed. The tech did not have the correrct 1/2"compression to 1/2" threaded faucet supply line. As such, he asked me to order and install it myself befor we can have an operable faucet in our bathroom. The item is not carried by Home Depot or Lowes. As such, I have ordered online two supply lines that are due in four days. Needless to say, our first experience with Choice was snot too pleasant. When can I expect receiving the refund of $70 for the faucet and supply line that have cost me about $350. No one can buy a batroom faucet for $70. We live in a house that has faucets each over $550.00. Overall, we were pleased with the technical knowledge of the technician Ronaldo who was sent by Cornerstone Construction.

2 years ago

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Verified Customer

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Liana Harris

I signed up with CHW earlier in 2023 (I think around summer). I filed my first claim in December of 2023. My ejector pump went out and the upstairs tub was filling up with water. I filed the claim on 12/22 and on 12/26 both issues were fixed with only paying the service fee charge of $75! They have my respect as I had a HORRIBLE experience with Home Warranty of America. I highly recommend them.

2 years ago

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Verified Customer

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Jessie Hawkins

It was a great turn out. My dryer wasn't spinning. So I did a claim online. They have a check the status. I clicked it and it was just saying I put work order in. I really didn't know how long it would take for them to actually come and fix the dryer. The came the same day actually four hours after putting order in. They fixed my dryer and I was truly grateful.

2 years ago

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Verified Customer

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Sue Modesto, CA

You have been great, it was a problem with my pool at first and the guy you sent out was horrible. He never showed up but called and basically said that ge wouldn’t get paid by choice according to reviews he read. Really unprofessional. You sent another person out he diagnosed it. You authorized right away and pool is back up and running. My washer would not spin, sears came out same day I put in the claim. He ordered parts and it was fixed in a few days.

2 years ago

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Verified Customer

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Merilee Loganville, GA

Needed to call twice in a year and I was taken care of but not as quickly as I would have liked. One time for electrical issue that they arrived the next day. When the heater went out it was 2 days before anyone dispatched to fix the heater so it was a bit cold waiting for the repair person. I am going to renew in May this year but will shop around for lower rate since my renewal has increased over $150 for this year best I am able to tell.

2 years ago

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Verified Customer

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James

I used to it once for my air conditioning and it was terrible. I had to reach out to somebody else and get it repaired because Choice was absolutely no help. But with my refrigerator, everything was fine. Next day service, the gentleman actually called back to make sure everything was going well, and I was very happy with that. Very efficient, very good.

2 years ago

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Verified Customer

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Nancy Pasadena, MD

After my request is accepted, I would like feedback as to the status of the request. You say 24-48 hours but I am wondering what is the progress of the request. I had no heat and was freezing (52degrees). Perhaps a message that you were looking for a repair man. I thought you might have forgotten me. Maybe at the end of a day, you could text or email to tell the customer you are still working for them. My problem was resolved.

2 years ago

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Verified Customer

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Dennis Grand Prairie, TX

I reached out to Choice Home Warranty with a plumbing issue. I was immediately contacted with a date and name of service representative with an appointment. When we spoke, the representative was available the same day. We made the appointment and the service issue was fixed and resolved. Very pleased with the communication and service turn around to resolve the problem.

2 years ago

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Verified Customer

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Martine Phelps Clearfield, UT

After I called Choice Home Warranty, the next morning I had someone come to inspect the situation. He submitted his report confirming that my furnace had cracks and was unsafe to run. The report was received, approved and processed within minutes by Choice Home Warranty. The next morning my new furnace was installed. I could have not expected a more prompt and efficient service.

2 years ago

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Verified Customer

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Sharron Portage, MI

I was anxious a year ago when I signed on with Choice Home Warranty because I had been scammed by another home warranty company. Choice Home Warranty is everything they claim to be. The process of submitting a claim is simple and quick. I have submitted several claims in the last year and I have been very happy with the service. My daughter purchased her first home two months ago and I purchased a year of Choice Home Warranty for her. I would tell anyone wanting a good home warranty company to give Choice a try.

2 years ago

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Verified Customer

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Arthur Rockwall, TX

A Great Company to have in your corner. Only problem is some of the service people they get to repair problems. The last problem I reported was a seal coming off my refrigerator door. The guy came in to fix it, should have replaced it. The very next day the seal is out and coming off again. The seal is worn and should have been replaced. The repairman spent a whole three minutes pushing it back into the slot. Cheap repair… Very Disappointed

2 years ago

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Verified Customer

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Gary Quillin Abilene, TX

I have only had one claim and the technician set an appointment for the estimate but did not show up or call. I emailed Choice Warranty about this disappointment. Almost immediately I received a call from the technician's company with an apology and explanation. Another appointment was set and the technician went above and beyond to solve our issue. I would highly recommend Choice Home Warranty!

2 years ago

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Verified Customer

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Samantha Wielgo Batavia, NY

I have had this insurance for out 2 years now. The few claims I've had to make within these 2 years went well. Only issue I have come across, the area I live in, more rural, finding vendors to come make the repairs at times can be difficult. However, if your patient and don't need something done right away, they will find someone to come do the repair. 2 of the 3 repair vendors were amazing! I have told family and friends about this insurance and how it makes owning a home a little less stressful. There will always be good and bad reviews about companies and the way I see it, if you don't like them you can always go find a different insurance company.

2 years ago

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Verified Customer

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Connie

We were not really thrilled with the service we got on our microwave, but with the dishwasher and the most recent repair, both of those had to be replaced. The most recent one was with the washing machine and it was replacing a part, and that was done very quickly and efficiently. It took about a week from the time the phone call was placed requesting service until the part was acquired and installed.

2 years ago

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Verified Customer

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Elizabeth

They were good technicians that came to the house. They came in, they had the parts, they put the parts in, and the dishwasher now works. It was quick and easy. I thought that when I bought it that if my air conditioner went out on me, they would give me a new air conditioner. But they only give you a percentage. Like if your air conditioner is 7 or 8 years old, they're going to only give you what the air conditioner is worth at that time. And I thought I was going to get a new air conditioner without having to pay anything. So that was my mistake.

2 years ago

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Verified Customer

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Holli

Overall, it was a good experience, but there was a lot unknown prices and fees. They did cover the actual water heater. But there was a lot of extra fees for the repair of the water heater and replacement. It was kind of hard finding the customer service number, but once I was able to find information, I actually wanted to speak to someone. It was kind of hard for me to navigate through the website to find the actual 800 number.

2 years ago

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Verified Customer

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Stephanie

The service fee is nice when it was just maybe 60 bucks. It's a little steep now. They dispatched a repair personnel and they didn't have me waiting and pretty much kept their word as far as when they were coming and and got back to us. It was a reasonable amount of time. Keep up the good work and as long as you keep putting the customers first, I think you guys are on to something really great.

2 years ago

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Verified Customer

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Dorothy

We've had to use it a number of times. My heating system went out and they had to replace it, which they did pay for. We had some refrigerator issues, but I think it was still under warranty, so I didn't call Choice about that, but my dryer has been the most recent. They are slow sometimes to get the repairs done. I had to wait a couple of weeks to get my dryer repaired.

2 years ago

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Verified Customer

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Reginald

One of my air conditioning units went out and I called Choice. I was kind of reluctant based on past experiences with other companies, but I called Choice and immediately they responded to my message, probably within an hour and then a day later a technician called me to set up the appointment. They came out and everything works well now. I think it's a great company and I appreciate Choice Warranty for all that they've done for me.

2 years ago

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Verified Customer

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Dorothea Overland Park, KS

I like that you can pay an agreed amount per visit for getting surprised brake downs fixed in your home the bad part is you make a claim then got to get approved then wait for a random company to schedule an appointment that I my case took 8 or 9 days to come do the work the job was done right it's just that they dont get to come the day of or may be the week of you never know when they will get to you i guess depending on weather and availableity.

2 years ago

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Verified Customer

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Sarah Hobson St Louis, MO

Choice Home Warranty has been great so far on these fronts: 1. Changing out my door locks with the best service ever from Kings Castle Locks and More. The owner came and provided excellent education and thorough service in ensuring my new locks were as secure as possible. She examined everything carefully and provided safety information for my home. She has a realtor background that helped her a lot. 2. Replacing my furnace valve and T pipe after I smelled a leak and found holes on both ends of T pipe. They diagnosed and fixed it all in one day - I hardly had to wait to get to that day, and Sierra Mechanical was wonderful. And Choice Home Warranty covered everything. 3. When I first moved in, my catalytic converter on my A/C went out and there was a major heat wave. I called Choice Home Warranty and they did not have an HVAC who could help right away. It took 3 weeks to get it replaced and then it was hard for the tech to get it approved, and I had to call on the person who sold me the warranty to advocate for me because Choice Home was not ready to replace it. As a new owner of the home, I had no access to the warranty information, which they said was the problem - that it was still under warranty. But with the help of my advocates (Bernie B, the HVAC person they assigned me), I was able to get it approved. So far so good in getting important things covered.

2 years ago

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Verified Customer

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Allyson West Palm Beach, FL

Ordinarily I am more than pleased with this warranty plan. However, the last service I scheduled due to a malfunction with my dishwasher where I paid the designated $75 truck fee left me stranded. The technician dispatched, Mike C aka Michael N quickly decided he could not fix my dishwasher. There is a glitch and the last technician was able to fix it easily, and it appears to be the same issue. This go around, he said the dishwasher was old and he could not get the part. He left me with standing water in the machine and never even looked at the electrical box, he merely tried unplugging it and plugging it back in. He stated he cannot turn it on and therefore cannot fix it. He assured me Choice would replace my dishwasher and to not accept their first lowball offer. I was offered $246 to replace my machine which will only help, not actually replace it. I spoke with my case manager who was very rude and firm that she could not budge and give me a nickel more. She said she was the only person I can speak to. Part of the appeal of this warranty is that it has replacement coverage. It does not say "replacement value" it says "replace." My dishwasher is not being replaced by the warranty company, I am having to replace it and wait weeks or up to a month for a Lowes gift card. I was made to believe the Lowes gift card would be instant then when I went to ask again it also takes 15 days or up to 30 days. Thankfully a dishwasher is not life or death in my home. I am disappointed, not only by the technician who left me with standing water when he couldn't even assist with a shop vac, he left within 10 minutes and then the case or clam manager who had an attitude and could not make a fair resolution of this claim.

2 years ago

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Verified Customer

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Gina

The jobs that they have completed for me have been done well. When I put in a claim, they respond very quickly, but not in the sense of what's convenient. They'll just say you have a technician coming tomorrow at 4:00 and it's usually right away within 24 hours. But that's not how my day works usually. I have things to do and other plans. So I've only had to file a couple of claims but almost all of them I've had to reach out to the technician and change the days, things like that. I think they could do better by saying here are the three dates and you could have a choice - like tomorrow, the next day, or the next week, something like that.

2 years ago

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Verified Customer

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Keith

Once I figured out how to get a hold of you guys, I got most of the claims done without any incident. You guys use an offshore call center, and I'm not a big fan of that. Overall, the people you talk to are very knowledgeable, not so much the offshore people, but the people that you talk to in the United States, they're very astute. They know what they're doing and they're good listeners.

2 years ago

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Stephen Columbus, OH

I have had this coverage for several years. I put in 2 claims one dishwasher they paid me $591 based on features. Second one leak under the kitchen sink. It was my garbage disposal. I didn't think they covered that. The plumber went to his truck called them he said I will be back they are covering it. He went and got one and installed same day. I am very happy so far.

2 years ago

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Jayashree Tatavarti Brisbane, QLD

This is one place where you can get most issues you come across in a house instead of researching for 10 people for each issue. They will take care of the details and make an appointment depending on the urgency. I personally like that and feel secure. So far we did not have any major disputes with them. Coverage and deductibles depend on your chosen plan.

2 years ago

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Verified Customer

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Arthur Gelven

It was very easy to schedule an appointment5fora warranty/service issue. The rep on the phone took our information and started the claim and within one hour we had call from the company that would be handling the service/claim issue. The company that represented CHW was very professional and made arrangements for the service call within 48 hours. The necessary service was handled extremely efficiently.

2 years ago

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Verified Customer

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Michael Teaneck, NJ

My home natural gas heating system stopped working. CHW sent me the best, most professional, smart, hard-working gentleman that has ever come to my home. "MJC AIR," owner, Michael C performed the work, and I hope if I ever need more repair from the GREAT Choice Home Warranty - Michael C is the repair person that is sent!! Folks...believe me! I couldn't be happier with the service I received. Thank you CHW!!

2 years ago

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Verified Customer

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Nancy Senger

My claim for the repair of my dryer was more than I expected. I told my brother and my best friend how happy I was with the results. I like the way I was notified via email and text messages. The repair guy was friendly and knowledgeable. Ordered the part then came after I received it and fixed my machine. Just my deductible and that was it the first visit. Thanks, Choice Home Warranty

2 years ago

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Verified Customer

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V

Just a couple of weeks ago, we had a leak and they couldn't find a plumber, so they told me to go find a plumber and I did and I submitted the claim. Now I'm waiting to get paid. I just had another claim for another leak in another part of the house and they assigned a plumber. So I'm waiting to see that plumber as well. So far, they've been responsive and I have no problem.

2 years ago

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Verified Customer

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Oleta

I was pleased with the person that I called when I decided to get my home warranty. He explained it well. Everything he said came to pass. I got the contract right away. I knew what I was signing up for and I've been very happy with it. The customer support people were very polite, they were reliable, and they were here exactly on time. They told me what they were going to do. They explained it to me where I could understand and left with everything cleaned up and done.

2 years ago

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Verified Customer

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Gerald

They were knowledgeable and friendly. I have found it to be a huge money saver for us. The amount that it has saved me over the years is just thousands. We have renewed every year for the last five years and I think I had them at my other house as well. However, this last time, it took several days to get somebody out here and it was a very scripted answer. You know, "Our dispatch is working on it, blah blah, blah. It could take 24 hours." And no matter what I said, I always got the same answer.

2 years ago

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Verified Customer

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Tara

I will probably sign up with them again in the next coming year. So I'm completely satisfied with Choice Home Warranty. All of my experiences were positive, except for one. I used it about two weeks ago. I called Choice Warranty and they had someone they sent immediately and the representative came out to repair it with no problem. The one experience I didn't have a good experience with was because I had three leaks and they gave me a hard time about getting it approved. But when they did, the plumber had to approve it or tell them that it was just a leak and I don't know why they didn't take my word for it. But other than that, I have nothing but positive feedback from working with Choice.

2 years ago

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Verified Customer

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Linda

I went online for an appointment for the plumber and someone contacted us from Choice Home and said it's been assigned to Mr. Williams Plumbing. He called us the next morning and said, "Okay, I'm coming out. I'll be there within a half hour" and he was. I really liked Williams Plumbing and I would have them back again if we ever had another plumbing issue.

2 years ago

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Verified Customer

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Sandy Joshua, TX

Heating and air near me was a great experience for me. I would recommend them highly for your H/C needs when the occasion arrives. Tech was very helpful and arrived on time, was courteous, outstanding work ethic and explanation understandable for my problem even to me who knows nothing about AC work. I would recommend them to everyone for spectacular service. Happy to see you have them on your list of service providers. You have a very Happy customer here.

2 years ago

Choice Home Warranty Reviews