Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Jimmy Chicago, IL

I think homeowners should have warranties like this, because even though I can DIY a lot of stuff, every homeowner should have it because you don't know when something's going to happen. As a matter of fact, the first time I used it, my dryer broke--the motor went out--and I called Choice. They sent the guys out, they fixed it, they answered all my questions, and they left. It was pretty good.

5 years ago

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Loraine Newport News, VA

They come out when you call, they send someone right away, it doesn't take forever, and it was so good that I that I've recommended it to one of my relatives and they have Choice now as well. Also, it's not that expensive. Last time I used it, there was this banging noise--the toilet was acting up--and they came in and and fixed whatever it was in the toilet, it was great, it was quick, and they had the mask on and everything. It was just great.

5 years ago

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Olatunde Tinley Park, IL

The price was cheaper than most home warranties and it had good reviews. Choice Home Warranty has been great, they've always been there every time I've needed something. It's very easy to get things done and to get someone to come out. Choice Home Warranty approves most of the claims--I've never had any claim denied. It was very easy to get in touch with somebody before the pandemic, which made it harder to get in touch with somebody, but now it is getting back to normal.

5 years ago

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Verified Customer

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David Azle, TX

Great value, great company. They really care about their customers and they handled my problems very fast. After the big freeze we had in Texas, my heat pump went out, and it turned out to be my thermostat. The tech they sent arrived and within fifteen minutes of looking, knew exactly what was wrong and replaced it. They are a great company--friendly employees and the companies they do business with to send out to their customers are good companies. The techs are great people--nice and friendly. Choice Home Warranty one hundred percent, all the way, A plus!

5 years ago

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Verified Customer

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Aaron Temple Hills, MD

It was an amazing deal. I’ve been satisfied every time I’ve dealt with choice. I would recommend them to any homeowner. One time my heater wasn't coming on and I called in because it was very cold weather and they set up the appointment for the next day but the technician called me and told me he was coming earlier and he could see me that same day and he came in and resolve my issue within thirty minutes.

5 years ago

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Anonymous

Choice Home Warranty was included in our mortgage deal when we closed on our house. This company has been very responsive and has gotten our service set up quickly. They have been very clear on the explanation of benefits so we know exactly what to expect. We had to use our warranty recently for some issues with our heating and cooling system. We were able to get someone out here to fix it within the next couple of days. They came prepared and gave us suggestions on how to keep it running smoothly. I was happy with the timely manner they fixed it in.

5 years ago

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Betty

I purchased the three year deal which I thought was a good value. We've used the warranty twice. Our disposal had a leaking issue and they sent a wonderful serviceman out to fix it. They always send out very qualified workers in response to your claims. One thing that is a little disconcerting is when you read the fine print on the contract there are a lot of ways they can get out of covering things you need fixed.

5 years ago

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Cheryl

When you have something break, you get a hold of someone on the phone and they make the appointment for you. Then they send a qualified person out to fix it. I've used the warranty twice for my dishwasher and refrigerator. They quickly repaired them and it was excellent. Overall, they accommodate you quickly and make sure they send out qualified people to fix things in your home.

5 years ago

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Verified Customer

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Janet

I switched to Choice because my previous home warranty company was too expensive and they didn't cover everything that Choice covers. I've never had trouble talking to people in customer service. They are extremely nice and make sure things are taken care of. My washer needed fixing and they sent someone out to fix it. The man came out and was very fast and kept everything clean when he left. Every time I call they seem to raise their copay, so I wish they would stop doing that.

5 years ago

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Verified Customer

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Linda

I used my home warranty to fix a heating issue and the vendor who took my claim was not able to fix it the same even because he needed to pick up a part the next day. He came back when I was home and the finx it the next day. guess what the heat was running at 80 and would not turn move from 80 even when you turn it to 69. i call him back and figure why it was doing so. he was good and i would want to use this vendor again if anything happen to my heating system. I brought a three years warranty for my daughter home as a home warming present. i would do it again in a heart beat.

5 years ago

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Verified Customer

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Barbara Gooding

Great C/S Fast response to scheduling an appointment Professional technician Work done in approximate time Very knowledgeable of the brand of dryer Pinpointed the problem very fast C/S asked what brand did I have This helps the technician in advance The price of service was awesome Touchbase with customer after the work was done I was satisfied from the and put at ease when greeted by the technician

5 years ago

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Anonymous

I think their prices are fair and reasonable and I went with them because I figured that was a better buy from me. Customer support is courteous and kind and all of my problems have been solved. I had a pool leak and they came out and remedy the situation, the contractor came out and did the work. I would certainly recommend choice because I haven't had so far it's been a great experience with them.

5 years ago

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Verified Customer

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Veronica

I went with Choice because I heard they were good at getting stuff done and send out the proper people to fix what you need fixed. Our dishwasher wasn't functioning very well at all. It kept filling up with water but the water wouldn't always dissipate. They sent a professional company out that ordered the part and now it's working like a charm. They always send qualified people to fix the problems you have, and my needs have always been taken care of.

5 years ago

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Verified Customer

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Latoya

I've been with Choice for a while now and have been using their military discount. They are very responsive and I don't have to wait very long after I put in a claim. They usually send someone out within a week and they fix whatever is broken. Just recently, we had a toilet problem. They fixed it and even provided some feedback to prevent problems in the future.

5 years ago

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Roger

I like having Choice Home Warranty because they provide me peace of mind in case there are any problems. They usually respond in the customer service department when I call. They get the things done that I need and provide good service. My heating system wasn't working and it was very cold. I called them, adn the next day they were here and solved the problem. It's a good value for the money and they offer a convenient service.

5 years ago

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Verified Customer

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Anonymous

I called a couple of different home warranty companies, and Choice gave me great information and I liked the knowledge level of the person I talked to. We had one of our appliances go out and the customer service representative wasn't sure what was covered, so they cut us a check to replace it. They covered us that was above and beyond. I definitely plan on renewing with them when the time comes.

5 years ago Edited January 10, 2024

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Verified Customer

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S

I've used my warranty several times and I've always been happy with the outcome. Everyone shows up when they're supposed to, they call in advance, and their competent most of the time. They do an excellent job! I don't like having to pay $45 each time somebody walks through my door, and think that's a little high and think it should be considerably less.

5 years ago Edited September 14, 2021

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Mary

Pretty much everything is taken care of in my home and it’s pretty reasonable for the entire year. The only thing is you have to do everything online, you can’t talk to anybody. I would prefer to speak to someone to get immediate feedback. I used the warranty at first with the garage door. Our garage door was starting to get loose so we called to have that fixed and they fixed it right away and it was fine.

5 years ago Edited January 10, 2024

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Verified Customer

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Shantaya

They have the best value for the price. It gives really good value for the tax services, and the things that need to be replaced would be very expensive to fix on your own. Their customer support is always responsive and have someone out here to fix whatever it is that I'm filing a claim for immediately. I needed my dishwasher repaired and they had a technician out the next day.

5 years ago

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Verified Customer

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Meghan

The guys that came to our service our heat system were great. They really went above and beyond our expectations, going out to buy a part that was needed and staying until after 7pm to get the job done. They really wanted to make sure we had heat after two days of cold weather and broken heat, and we appreciated it so much. The next day I got a follow up phone call to make sure that everything went smoothly over night. Customer service is unparalleled!

5 years ago

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816 Packard dr Arlington Tx

They have been good about assigning companies to my claims. They have been easy to work with and their staff very professional. The concern for me is with many of the companies they send out, not being five star rated companies. I have had to have many of them having to come back out a second time to repair the same problem or request a different company to make the repair. I am currently in that situation again where I need to have a second repair on a service that was made a month ago. This is frustrating as with Covid on the rise I don't really want to have people in my home again. Like most people I want things fixed right the first time.

5 years ago

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Earl Cross California, MD

CHW is always quick to have the service repair companies come to the aid of their clients. The service technicians have been very helpful, professional and knowledgeable. The repairs (when possible) are completed or CHW has offered to replace the damaged appliance/ equipment. The dollar amount is not the total dollar amount required to replace the appliance/equipment however, CHW is quick to make a payment/offer to their clients. CHW Customer Service is second to none.

5 years ago Edited January 10, 2024

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Verified Customer

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Gail

My best friend who is a real estate agent recommended them to me. Since then I have recommended it three times to people. I used it last month because my air conditioning broke and it was pretty hot here in North Carolina. They came out the next day and said I needed a new motor and one day later I had it replaced. Their response tome was good and they have good contractors.

5 years ago

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Brenda

I didn't know much about a home warranty when I signed up with them, and they were very helpful in informing me. The first time I had to use the warranty was when my garbage disposal got messed up. Someone came out and replaced it and explained everything to me thoroughly. Everything went smoothly and I didn't have any problems. It's never been complicated when I've had to use them. Their home warranty program is a good deal.

5 years ago

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Verified Customer

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Georgia

Just last week, I had a leaking toilet. Immediately I was assigned a service person and they came on time. The service person was professional and qualified. They came in adn changed the interior parts, resealed it, and cleaned out the drain that was clogged. Ultimately, they've saved me a lot of money in repairs that have had to be done since I bought my home.

5 years ago

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Verified Customer

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Joseph

This company has great value. Whenever I call they usually assign someone to me within a couple of hours and I receive service within 24 hours. My dryer stopped working and after they sent someone it works just fine. I haven't had any problems so far with the company and they respond in a reasonable amount of time. Issues are resolved quickly and the people they send are very professional.

5 years ago

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Anonymous

I have two homes and like to have a warranty service that I can call if an appliance or system goes down. They have wonderful work men that have been sent from Choice that are extremely professional and courteous. Recently, I've had to have a sink snaked out and a repairman came out and did it quickly. Their pricing is fair, and they have very helpful supervisors in their customer service.

5 years ago

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Forrest

I like Choice because they have extra coverages that other companies don't offer. I've been very pleased with their customer service, and have had no problems whatsoever on the few claims I've turned in. They're very efficient getting someone assigned and getting information back to me. When we realized our dryer wasn't working properly the repairman we got from Choice came out to fix the problem. He ordered the part needed and installed it in a quick amount of time. They have fair pricing and have done exactly what they've said they'd do.

5 years ago

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Verified Customer

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Kathleen

The price for their home warranty is reasonable. When my washing machine stopped running, I contacted them and within two days they had someone out here to fix it. There were pieces that had to be replaced, which took about two weeks, so I was not happy with how long that took. The customer service is great, however the service technicians took a little long to order parts I needed.

5 years ago

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Larman

I really enjoy the price and service they provide. I've only used them twice and they were very thorough and professional. They're concerned about providing you quality service. One time my garage door quit working and they came out and replaced my garage door. Then my garbage disposal was leaking from the bottom and they came out and replaced it with a brand new one. I highly recommend them over any other warranty service.

5 years ago

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David

I am very happy with this company. They are quick to answer claims and got me an appointment the next day. Last week my air conditioner went out and I called Choice. They called an air conditioning company to came the next day to fix it. Their ads say "$60 for each call", but then I had to pay $150 for something to get fixed. They tried explaining this to me but I still don't really understand it.

5 years ago

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Verified Customer

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Timothy

Customer service has been very responsive. They were prompt and quick when responding to my claim. I had an AC issue where the outside unit was broken. In less than twenty-four hours they had a mechanic out to my house to assess the issue. A new unit was ordered and replaced my old one within four days. They've always followed up on my many emails to make sure a service technician has contacted me and always verified his contact information with me. I plan to purchase an extended warranty when this one runs out.

5 years ago

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David

I highly recommend Choice Home Warranty. They're easy and convenient to use and I've never had issues getting people to my house to fix things. Every time I get in touch with them they've always helped me immediately and really professionally. They get the job done. Last week I had a stoppage in my sink and I called them about it around lunchtime. they had someone out here at 5:30 that evening to take care of the problem. I've always gotten somebody to fix my issue within 24 hours or even the day of. They know that time is of the essence.

5 years ago

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Carol

I signed up for a multi-year contract five years ago. Anytime I've ordered a service it has been done right. Whoever the technicion was would call me immediately with an appointment. They have a very quick turnaround. When I sold the home I had the warranty for, they took care of plumbing issues and a garage door problem quickly. They expedited the process knowing I was moving and made sure everything was fixed. They are quick to respond!

5 years ago

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Marina

Great warranty company. It is very affordable, they have better deals than other companies and they are very efficient. I make a claim and by the next day, they already have a tech coming out. You always get the answers you need and the people are friendly. A couple of weeks ago, I needed it for my heating and the tech came out the next day and fixed it. The quality is great.

5 years ago

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Dawson

They are professional and respect that things need to be handled quickly so they get licensed service representatives there quickly so the situation gets fixed in a timely manner. Our air conditioner went out for some unknown reason and we made our claim with Choice Home Warranty and they were very quick and easy to work with. We had someone there within 48 hours to check on the situation.

5 years ago

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Anonymous

I really appreciate the service. It is working great. I go to the website to put in a service ticket and I get a phone call with an appointment. It is really easy. We don’t have any problems with things not being covered like we did with our previous company where we would call them and it was impossible to get them on the line. The service technician that came out was really nice and professional. He got the job done quickly.

5 years ago

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Thomas

It only costs me about three hundred dollars a year, which is not much. They are always really responsive. If they can not find someone to do it in a timely manner, they offer to let me have my own person come and do it. If something is not covered, they are nice about explaining why it is not. I bought an older home and the lady that lived here before was a widow and did not do preventative maintenance so I am very thankful to have a warranty.

5 years ago

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Shauna

The contractor that they sent out was exceptional. He was very knowledgeable and very polite. He knew what he was talking about and quick. Probably one of the best plumbers we’ve had in the 14 years we have lived here. It was easy to sign up with Choice. They answered all my questions. They make it easy to use. The whole experience has been excellent.

5 years ago

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Sue

Every time I’ve contacted them they have responded to me quickly. When I was having air conditioning problems, I originally called someone else who told me I needed a new product but then I remembered I had Choice and I called them and they told me I had a rat’s nest in the fan and he removed and all I had to pay him was the seventy five dollars. He was here less than 10 minutes and my problems were solved.

5 years ago

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Jerry

They provide very good service for cheap. All the technicians that have come out here have been very professional and very trustworthy. I ask them how much the service would cost without Choice Home Warranty and it is always a couple hundred dollars more than I pay out of pocket. I have recommended them to three or four of my friends. I have never have a problem with them. They are always professional and very helpful.

5 years ago

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Verified Customer

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Matthew

Choice helps me with me needs and follows through. Our microwave stopped working and we called Choice late in the evening and they answered the phone and got someone out the next day to diagnose the issue and order the part and a week later it was fixed. Very easy to deal with. The warranty covers a wide number of things which is appealing and it affordable and low service charges.

5 years ago

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Cgf Enterprises Llc

You have a very good sales team. They are very persuasive. Unfortunately they promised me more than they could deliver but even if they had promised less I would have still gotten it. They Customer service has improved in the last year. In the past they wouldn’t pay attention but now when I call, I get the plumber the next day and he takes fifteen minutes to get the problem solved, which is a relief with all the Covid going on. I don’t want people in my house longer than fifteen minutes. Currently they are delivering what was promised unlike when they didn’t cover the electrician after he fixed it so I had to pay 170 dollars or when they gave me fifty percent to replace my microwave. Right now I am happy with Choice Home Warranty.

5 years ago

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Teena

I was having a hard time with Home Warranty of America and my in laws had Choice Warranty so I cancelled with HWA and switched over. The service contractors they have sent over have been polite so it is completely different than HWA. I appreciate the customer service. I appreciate a company that values me as a customer. They don’t find contractors that have a one star rating.

5 years ago

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Brian

Better pricing than other companies. Some claims get denied that should be covered but that is minor detail and other than that it is good. Recently had to use it for my air conditioning, unfortunately it was going to be unusual number of days but they were able squeeze me earlier because it was unbearably hot. They are pretty good about getting things done.

5 years ago

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Tamra Dawkins Walker

The companies that they have partnered with in my area have been respectful and accurate. I have nothing but great things to say about them. They were able to assist me in dealing with my air conditioning, there was a little delay because of the summer, but they were courteous and apologetic for the delay and offered alternatives if I did not want to wait.

5 years ago

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Judy And John

After having American Home Shield for 17 years, I was upset with their pricing and their veterans discount. Choice was able to offer me a better price over a three year period. They are prompt when I put in a request. They show up the next day and everything gets done and fixed. We had the garbage disposal not working and I sent in the request at about six o’clock at night and I get a notification at eight and I was able to schedule everything. They fixed it in about an hour. The service person was well qualified and knew what he was doing.

5 years ago

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Anonymous

I am very pleased with Choice and I plan to stay with them as long as I own a home. I use it a couple of times every year and I’ve been very happy with the outcome. We had a water heater problem so they sent out a plumber who determined it to be an electrical problem so they contacted an electrician, who was here the next day, to rectify the problem, and there was no additional charge. I was happy with that.

5 years ago

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Ronald

We have had a couple of things fixed and they have taken care of everything. We pay monthly and the price is reasonable. It is great to have something to fall back on when we need a repair. They seem to get you scheduled quickly and are efficient. So far everything has worked out. The representatives have been mannerly. They wear masks and are careful about coming in and out the of the house with covered shoes.

5 years ago

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Karen Chicago, IL

They work with you and try to find technicians that will complete the work. I had electrical problems and they someone responded right away and explained what is going on and fixed. They took a while with a plumbing problem and they said if I wanted I could get my own plumber and they would reimburse me but eventually they found someone to take care of it.

5 years ago

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