Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Alan

I contacted a service in Ohio for a hot water heater issue, they sent an electrician who said I needed a breaker but never returned. Another technician fixed a leak in my refrigerator but only turned off the water source. They offered me $986 for a $4200 refrigerator replacement, still undecided on what to do. Service was unsatisfactory and left me feeling frustrated and taken advantage of.

4 months ago

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Stephen M Eggleston Saratoga Springs, NY

The customer service from this company is terrible. I've been waiting over 5 days for a response on a washing machine repair, and they still haven't sent anyone. Every claim I make, they give me the runaround. I used to have American Home Shield, which was slightly more expensive at $100 but much better. They actually took care of problems promptly.

4 months ago

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Kathleen

I've had multiple issues with customer support for my dishwasher. The tech fixed the drying problem but said the racks needed replacement due to rust, a health concern. However, they refused to address it, leaving me to replace the item myself. This has happened several times, and I'm thoroughly dissatisfied with their service.

4 months ago

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Cheri Meeker

I just placed my first claim. It was handled professionally and quickly. So far, I’m pleased with my Choice Home Warranty plan purchase.

4 months ago

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Leonard

The service response time is slow. The last service call was spread out over three weeks with ordering parts and then denying coverage on additional parts which were needed. I cannot recommend this company.

4 months ago

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Darlene

Repairman said that part would be in on June 17th, and he was here on the 17th to complete the job. I would highly recommend them.

4 months ago

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Cyndi Peterson Salaices

This is the worst home warranty company I’ve ever dealt with. They stopped covering items that had been covered before. Same contract, same appliances, but they just made up lies as to why it was no longer covered. They also sent an insult of a replacement amount for another appliance when they no longer wanted to cover repairs. Horrible customer service. It has been an extreme displeasure dealing with them.

4 months ago

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Kelly Bushnell

Our air conditioner unit died and we Choice Home Warranty worked quickly to get a new whole home unit installed. Very happy with their service.

4 months ago

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Shanna

I had to pay $9,800 out of my own pocket towards a new ac when choice home warranty did not help. Choice home warranty denied my claim and said it was from previous damage. I have no idea why they would say that when it was working great until I had to put my claim in ! Even my ac technician’s said Choice Home Warranty is horrible to work with. They never approve anything. Thanks for nothing choice home warranty

4 months ago

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Danna

They send cheap labor companies and these companies do not do their best work. They also are hard when things are not done correctly to get the same company back out to fix it.

4 months ago

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Sherri

I am really pleased by the quick response to my claim, and the quick resolution to my problem. My dryer & washer are working great now.

4 months ago

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Dennis

It's been at least six/seven weeks since we called about two appliances and they are not fixed yet!! The refrigerator is in process of repair but the clothes dryer isn't being attended to! The repair company Affordable TV and Appliance came out evaluated the dryer, collected $65 and has done nothing else. Blames Choice for not approving parts. We're not happy.

4 months ago

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Sheree

I had to call twice for the Air Conditioning to be fixed, therefore required to pay a second copay. Also, I am experiencing the same issues with my garage door after having it serviced twice.

4 months ago

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dranotoon

Took a long while to get a technician. Tech wanted to replace entire shower faucet, you said no just washers and knobs. Now we have no precise control over the hot and cold water for shower. Drip almost completely fixed and we're still waiting for tech to return to fix the clunking sound hot water makes when faucet is turned on. Did you nix that too?

4 months ago

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Susan Vallone

My built in oven needed to be replaced. and the only offer I got was $549, which I accepted as your representative was rude and abrasive and said that was the most as they only offer wholesale price and they do not offer replacement. She referred me to purchase an "open box" from Best Buy which stated parts were missing. A built in over on sale is close to $1,000, so out of pocket without installation was close to $500.00. What kind of warranty is this?

4 months ago

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Karen

I can never get through to talk to someone about my coverage or if I need to explain about what going on. The only time I can talk someone when they are try to push renewal. I have had to pay full price out of pocket for services because I could not get through to someone at CHOICE. Most of the time the attitudes are horrible and unconcerned

4 months ago

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Mark Carter

Great service and value with Choice! Would recommend to any home owner as a “must have” to avoid huge bills for repairs.

4 months ago

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Mike Heath

Everything went well.. I been a member 5years and i been pleased with how fast they send service to fix the problems I've had.

4 months ago

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Sheri

Filing a claim is a lengthy and difficult process. The technician answered the original questions asked by the claims department. They responded with more questions, he responded with answers and for two weeks they’ve been going back-and-forth with questions and answers. Every time he supplies what they need they come back with more questions and still no results. Because of the length of time this is taking, I now have additional repairs that are needed not only to the part in the original claim but surrounding areas.

4 months ago

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Brian

Very disappointed with a air conditioner repair that was denied. Vibration caused the brackets to break on the fan grill and the fan fell. They claimed that vibration was not normal wear and tear and therefore denied the claim. They were not interested in speaking to the technician directly even though he offered. Really disappointed with the lack of integrity of the claims review and appeals team. They obviously were not interested in hearing the truth as it would have required a major repair of around $850.

4 months ago

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Matthew

I like the services I have received and the peace of mind of knowing that I can only count on someone to repair broken appliances.

4 months ago

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Linda Krug

This was a nightmare. My fridge quit so I called them and it was 3 days before a technician came and he couldn't fix it, had to order parts. From there it was 1 month until a technician came to my house. One very stressful month. How long is one expected to go without a fridge. Finally we had to go buy one. No one communicated with us and phone calls only made me angrier. And they won't refund me for the service call . Don't do business with this company, they're terrible

4 months ago

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Linda witkowski

I have excellent service, communication and results. I highly recommend Choice warranty service to keep a home updated and running smoothly.

4 months ago

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Harvey Fisher

I had a contractor contact me on a Sunday to set up my appointment. I am very pleased how smooth this went. He was able to fix my a/c unit.

4 months ago

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Lian Valdivieso

Excellent customer service, experienced workers, on time and fully equipped with expected and unexpected materials for servicing.

4 months ago

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Abdelrahim Ballal

They are very responsive and respect the time. Very professional in their communication. Will definitely recommend them.

4 months ago

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C De Los Santos

I was very pleased with the contractor chosen by Choice Home Warranty and service provided. They were able to resolve the issue.

4 months ago

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Stanley Shelver

- The claim from May 1, 2024 still has not been resolved for my overpayment of the service call for a Fischer Paykel dishwasher. - Each year, I start getting calls and texts from Choice asking for me to sign up early. The calls start about 3 to 4 months prior to the actual end of the warranty contract. This is annoying and has now become an irritation. - Calls to the Service Center are not answered but routed to another department and no action can be taken. - Calls to the Service Center are not followed up.

4 months ago Edited June 21, 2024

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Michelle

Excellent Customer Service. Each time I call or put in an online request, I get through right away. The folks they send do an excellent job.

4 months ago

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John

Terrible service. I was sent an email by Choice Home Warranty saying that I had appointment on June 6 between 11 and three. No one showed up when I called the repairman. He said the part didn’t come in yet and that he hast to put an appointment in there regardless if he has a part or doesn’t have a part, which to me, makes no sense at the very least. Choice Home Warranty should’ve called and told me that they would not be coming because they still did not have the part pretty sad and pathetic. I will not renew my subscription .

4 months ago

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Mitchel Laman

Kind of feel like it is a bait-and-switch. "Oh yes, we cover everything." But the fine details are (a) we only cover actual value not replacement value so...old dishwasher goes out and you get $246 to replace and the cheapest dishwasher is $600! Or "only covers materials not labor" so things like installation, delivery and sundry all fall on the owner. Sure, $246 is better than nothing but coverage is normally only a drop in the bucket for the full expense and you have to deal with their timelines and contractors. It's not all it's cracked up to be.

5 months ago

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Kenmar

Choice has been responsive to our needs and when our refrigerator could not be repaired, they sent us a gift card to purchase a new one.

5 months ago

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Laura Mather

They are a good company . Reliable and accommodating. The only time we were denied was when one of the items was not a covered item.

5 months ago

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Jack Raines

choice is quick to respond and they contact service companies who respond and who have always given me excellent service.

5 months ago Edited June 20, 2024

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Nancy

They have sent this company to my home a couple times. They show up on time, always resolve the issue and leave like you didn't know they were here.

5 months ago

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Linda

The companies that are assigned to repair my appliances only show up or call half of the time. They are not dependable or well trained. I had a problem with the door of my dishwasher and it took one month and three different repairmen to finally fix my problem.

5 months ago

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Pamela

Can't talk to a live person. Takes forever for a claim to be resolved. I have 5 people in my family and I was without a washer for a month. Without a shower for 2 weeks. I ended up replacing my own hot water heater. Horrible customer service. If anyone is looking for a home warranty company do not choose this one.

5 months ago

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Karen

Only 40 characters? Guess you really don’t want to know why I gave it 2*. Your sales people are the worst. I chose to not go with the amount of the plan he offered me 4 mos early. He said I won’t get that low offer again, but I told you so. Very rude and disrespectful. Hard to trust a company that promotes that behavior.

5 months ago

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Cynthia

I’ve had to wait sometimes a few weeks for someone around here to take the jobs! I also had 7 trips Inpaid for to get my garage door totally working again! That cost over $400.! People came Burberry not qualified . I had to buy a new opener, they didn’t code the request correctly and I didn’t have the receipt to turn in if I would be reimbursed! Just issues with each claim and wait time!

5 months ago

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Gary

I have had other home warranty companies and choice home warranty has been professional and quick to respond to my needs.

5 months ago

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Mr. Greg

Hello I had a credit with Choice Home Warranty but no one that I have been making my calls with said they seen it or choice warranty didn't inform them about it. So I lost $85 with you all and never got it back

5 months ago

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Marilyn

Had a little trouble with appts fo finish putting in ice maker. It was done last week with full satisfaction. No problem.

5 months ago Edited May 30, 2024

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Elizabeth Burrelle Fowler

My only complaint is It takes too long to get a service person to come out to my location from your warranty company. The service man you most recently sent, when one finally came, was great and did the work on my A/C system quickly and efficiently

3 months ago

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Mohammad

Hello, My refrigerator warming up and in process of troubleshooting 3 times. he door latch was ordered by Choice Warranty company and received the wrong one but now Home warranty saying it is not covered. Well way was it cover the first time and I received the wrong part. The refrigerator still having problem and waiting for to be fix as scheduled for tomorrow.

3 months ago

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GREGORY HOFFMAN

Its worth it because I am getting too old to repair the stuff myself...denied claims are frustrating though. I claimed a leaking outside faucet and it was approved and repaired, another claim with the exact same type pf faucet (laundry area) was denied. Overall though I am please with the service.

3 months ago

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Chestina

I had 1 negative encounter with a company that Choice sent who I thought was trying to overcharge me and Choice will not send a different company if you're not satisfied. That is the reason for 4 stars instead of 5.

5 months ago

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Michael Wolfe

Fast next day service along with good communication with the dispatched representative showing up to do the job, makes Choice Home Warranty a terrific choice!

5 months ago

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Irene

I have always been treated with respect and it is well worth the money and it gives me peace of mind. I am 87 years old and you have been a great help to me.

6 months ago

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VAA

Numerous phone calls were required before I was able to speak to someone. Person I spoke to was rude. He was very abrupt and transferred my call where it was terminated. Had to call back and was connected to an offshore agent who I a difficult time understanding. Person sent out to repair my appliance was incompetent. I had to call another appliance repairman to complete the job.

6 months ago

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Willie

I had Choice Home Warranty for about three years. I made too claims, one was for a leaking washing machine, they sent out a technician he replaced a $15 dollar part, I paid the $85 dollars copay no problem. APR 28, 2024, I come home my water heater is leaking I make another clam next day a technician messages me and gives me a window of 11am til 3pm. He message my work number at 1.12pm saying he’s 30min out never shows, later another technician shows up look at water heater say it needs to be replaced needs to get with Choice Warranty. Choice warranty tell me my uncovered cost will be $592.00 on top of the $85copay for a total of $677.00 dollars.

6 months ago

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