Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Joe Bay Village, OH

Over the weekend we discovered that the gas oven and broiler didn’t work. We contacted CW They replied in 2 days but service tech visit was 8 days later. Unacceptable with holidays approaching. I contacted the service tech that day. He understood our situation, rearranged his schedule and was able to repair it just 2 days after the call. Scott was very patient and knowledgeable. Nice job.

2 years ago Edited December 21, 2023

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Mark Matherly Burlington, NC

Although it took several days for a repair service to 'pick up' our claim for repair of our microwave, after they did the repair was done in a timely manor and very professionally. I'm not sure the repair would have cost any most out of pocket than the $65 trip charge, but overall I have been satisfied with the home warranty the few times that I have had to use it.

2 years ago

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Jeff

When my son`s air conditioner went out in the midst of Houston`s heat wave, I called Choice Home Warranty. Within a day the problem was fixed and the kids were cool again. The service technician was very satisfactory. we were very pleased with the results. I give Choice Home Warranty to my kids as a Christmas present, it has proven to be a very good investment for all.

2 years ago

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Betzgu3 Newark, DE

Had an issue with my home air conditioner while away on vacation. Submitted a request online and the issues was resolved within 2 days for the fee of the service call agreed upon in the contract and no more than that. I couldn't be more pleased to have Choice Home Warranty when things go wrong. They are efficient and responsive to the needs of their customers.

2 years ago Edited September 15, 2023

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Fee Tuck Killeen, TX

The repair company was out fast and the claim process was easy. They kept me in the loop on what was going on with my claim. My Representative listened to my concerns and, she worked with me to make sure we were happy with the outcome of our claim. Only thing I don't like is them paying out to replace the appliance.They can do better in that area Going to laundromat is for the birds.

2 years ago

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Casey Keidser Las Vegas, NV

I had fidelity as my home warranty for years with nothing but headaches. I’m thrilled to have found Choice Home Warranty. I’ve only needed to use them once so far and they’ve already exceeded my expectations. Lower annual fee, lower service calls fees, fast and effective service with vendors and great customer service. I honestly couldn’t be happier.

2 years ago

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Sandra Randolph Rockledge, FL

I have had Choice warranty now for 3 years in September. I am very happy with their service. They are quick to respond with a service call. The service techs are always very personable, friendly, knowledgeable, and experienced. They have always either fixed or replaced everything covered on my plan. I recently renewed my policy. Very happy with Choice Warranty.

2 years ago

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Celena

2 years ago

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Anonymous

Two or three years ago this fellow came, I had some smoke coming out of an outlet in the kitchen and he says to me. I can replace this, but you need to have them all replaced. So I said, well how much is that? He was going to replace the one that was smoking because it was defective, but he wanted me to do all of the outlets. I had three more. He said it was going to cost me $1200 and I just just didn't sit right with me. So I didn't do it. I recently did it because I had an electrical problem in the kitchen and I just decided to be safe and make all of the outlets.

2 years ago

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Anonymous

I'm happy with them for the most part right now. I needed to use it for my A/C. Of course it's the summer time it went out and then they came out and repaired it and fixed it right on the spot. Didn't have to wait for parts. They're very responsive. When I submit a claim, they respond almost instantly and I really enjoy that. If I have any issues, I like the fact that I can send them an e-mail and they're right on response, and come back quickly.

2 years ago

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Miriam

It took a very long time for them to get somebody out here. Not too long ago my air conditioning went out on a Sunday night. I called in and of course there's no one there Sunday evening. So I placed a request online and I didn't have anyone show up to my home until late afternoon on Tuesday. I was without air conditioning in 95 degree weather here for 2 1/2 days. The service once they got here was very good. I think they're getting a little pricey.

2 years ago

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Richard

Never had a problem. It is a great value. It's very reassuring to know that items that often breakdown when you least expect it we have an organization that will watch out for us and help us out. Both times I've used it I got feedback by e-mail very quickly saying that the problem had been received and they were trying to match up a vendor for the for the problem.

2 years ago

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Stephen

When we started they didn't have a lot of good vendors that could handle the problems, but they've changed. We have more people in my little area. I live in a smaller town. The customer service is good and the vendors come out in a timely manner that's improved dramatically from my my latest experience. They get things fixed very quickly. The communicate pretty well.

2 years ago

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Anonymous

I like that you can put in your claim anytime online, and they're pretty good at getting back to you on that and giving you a time. Recently my air conditioning motor broke, but it was replaced last year and so they they brought a new company and this company did a better job than last year. He was just helpful and he did it the same day even though it was kind of running late. They seem to answer my questions, sometimes it's not like right away, but they seem to communicate back with the vendor.

2 years ago

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Myrtle

They were very efficient.They got here when they said they would. I was very, very pleased. My air conditioner stopped working and so I called them. They got here right on time and it wasn't like I had to wait a couple weeks at all. It was several days and that he was here. He was very efficient, very pleasurable, so I don't have any qualms about the man that came out here.

2 years ago

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Anonymous

They've been really good. There's only been one little problem and everything else has been good. I just did my air conditioner started to act up and I called them. They sent a repairman out, said it was working, but the parts that were needed were starting to give way. They weren't as good as they should be and he's coming out today to replace them.

2 years ago

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Irving

The electricity in my house kept flickering on and off. And we thought it was just a light bulb, but it wasn't. It was actually the old wires in my house and Choice Home Warranty brought electrician out just to fix the problem. Anything that needs to be fixed Choice Home Warranty gets the right people with the right experience to solve the situations that need handled with my house. Very positive.

2 years ago

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Mike

Very positive. I've had to use it twice. Once on my clothes dryer. The technician called within an hour of me making the claim and was able to get there the next morning. He repaired my dryer very promptly. He didn't have to order parts. It was a good service. Second time was on my dishwasher which was a positive experience. The technician was able to get back within the hour. All repairs were successful.

2 years ago

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Theresa

I've never had anybody give me any issues with anything, they've always just been helpful. I currently have two open claims that are being processed right now. One, because my stove like blew up and they actually came out yesterday and they're coming out today because they got approval from the start. A wire in the fridge is being replaced well, so we're doing a pretty great job.

2 years ago

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Lynnette

Unlike other companies that charge exorbitant charges for different things. They have a rate that is lower than most. As far as the service charge, it's not excessive and it seems like the contractor that they work with was very knowledgeable on what the problem was and was able to fixed it quickly and came in a timely fashion within the window that was provided. As soon as I called and made the claim, the information was available online. They assigned the company and the company came out within two days. They followed up quickly and it was efficient.

2 years ago

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Ivonne Yeste Clearwater, FL

Choice Home Warranty connected me with a local service provider within hours of my initial request for an AC technician. The provider was great and very professional. Choice and the provider both notified me of the time the tech would be onsite, and he was very punctual and professional, very respectful, and resolved my problem on the first visit. Very much worth the investment.

2 years ago

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Verified Customer

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Linda Norfolk, VA

I just relocated after a cross country move. In addition to the ease of not having to research businesses and conduct due diligence, I know that with Choice Home Warranty, one call will get me the right type of professional for the job, and the person will be reliable, prompt, and properly credentialed for the work. I highly recommend Choice Home Warranty!

2 years ago

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Michelle St Louis, MO

The customer service is not good you can tell that the call is not being taken from the untied Sates and the employees have a limited knowledge of the English language. When I had a complicated problem the customer service person that answered did not understand what I was talking about and they put a work order in the wrong type of technician, which caused us a long wait for the problem to be fixed.

2 years ago

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Celeste Canal Winchester, OH

I have been very pleased with Choice Home Warrenty services since I purchased a contract from them. When I have needed services from them, I call, tell them my problem, I get a claim number assigned and wait for a call back, usually within 24 hrs, to tell me the name of the company who will be servicing me and the appointment time. I have to wait for a part a few times but my technicians have always be professional, courteous, explained the problem , then either fix the problem or let me know when they will return. I do pay a copay to get the service. I have been very satisfied.

2 years ago

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Verified Customer

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Deborah Dyer Hendersonville, TN

I used my Home Choice Warranty for the first time in May, 2023 after subscribing to it 4 years ago. My HVAC was making a weird noise at only 6 years old. The repairman Choice set up for me came out quickly.I was charged a $45 service fee. My Goodman HVAC was still under warranty from the purchase, therefore the part I had replaced was free. I have signed up with Choice Warranty until the year 2026.

2 years ago

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Stephanie Sternberg Brooklyn, NY

This company makes owning a home anxiety free. I know that if anything goes wrong I can call them and they can help fix the problem. As a single mom, this is huge. I pay the copay and that has been all. The technicians that have come to my home have shared with me how much each visit would have cost. It is way more than what I prepaid for the 6 years. 2 visits paid for the warranty and I have used it more than that. I love this warranty program and recommend it to all my friends.

2 years ago Edited July 11, 2023

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Hugh

The lady who originally took my claim gave me some information and it's pretty much happened the way she described it. Very prompt, very good. I had a problem with my plumbing. I had a drain problem. When I called them with my claim they got a professional out there within about 48 hours. The guy they chose to send was fantastic. I'm a professional in that work myself before I retired and he was excellent, very good to work, took care of my problem.

2 years ago

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Teresa

Our gas oven was running hot and they came out and recalibrated it and since then it's working perfectly. It's an old oven so it they really needed to play around with it and make sure that it went back to proper calibration and they took the time, and they got it perfectly done. They made sure that they stayed and tested it. They also gave my sister who does most of the cooking some tips about you know using a thermometer and and testing it and said you know if if it got out of whack again to call them right away.

2 years ago

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Roshan

They have done really good job.Their website is really very good. I hardly have to call them and everything is available through their website. So the support system on the website has been really great. Our HVAC system was not working and they came back to us very quickly and fixed the issue very fast. So it was it was really helpful. They have good local network of vendors who come and help and fix the issues. Everything is very, very positive and we like it.

2 years ago

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Dawn

When I call them up they speak to me very nicely, take the information, understand, and they always clarify what my issue is. They always send me a qualified person. The person arrives on time, takes care of the work, the job, and I'm satisfied. I had a leak in my the pipe behind the washing machine about a week ago. I would definitely recommend them. I've been with them for maybe like 10 years or more and I have never had a problem. I would highly recommend them.

2 years ago

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William

It was very convenient to be able to request a repair or service anytime 24/7 and the responsiveness is good. I had a plumbing stoppage in the middle of the night. I put it in online. I received confirmation from the plumber that he received my message and that he would be here next morning. Before I took my shower, I already had the problem fixed.

2 years ago

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Lynette

I am overall happy with how quick things happened, how nice the guy was on the phone that I spoke with and it overall it was a good experience. The A/C went out in the house and I called them at 7:00 o'clock on a Thursday night or Friday night. The next day they had a company out there, 11:00 o'clock in the morning fixing it. They rep answered all my questions. Somebody got back to me really quick. I didn't get the run around.

2 years ago

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Frank

I got to pay every month and then I have to pay the service contractor when they come. I needed something with my faucet and he replaced it. It was great. They weren't easy to contact because you had to go through a lot of voice mails, and I would just rather have someone pick up the phone, address it and send somebody here. The company that came was awesome. They were great. To get someone from Choice was a bit of a hassle with the voicemail.

2 years ago

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James

I've gotten timely results. The problems I had were fixed in a timely manner. The last time I used it was a garage door opener failure, so I called on a Monday and I received a call back that same day from Choice Warranty and I had a service person out to fix my garage door opener on Tuesday, which I thought was really quite good. I'm very pleased with the service.

2 years ago

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Angela

Their customer support is good because every time that I've called they have responded. They have sent the technician and the technician was knowledgeable and my particular issue was resolved. He gave me some recommendations as well. I think their rates are reasonable. They're very prompt in sending technicians out to deal with issues that the customer may be having.

2 years ago

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Anonymous

Most of the time is pretty good. One time a service person came and he didn't fix it properly and I had to them send him back, he says he didn't do this, it was a different problem. Then I find out I have to pay another service fee but then the other person came in and fixed it. Most of the time they handle everything, but sometimes the person is not doing the service.

2 years ago

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William

They had a provider or a contractor that was very knowledgeable and was very polite and worked very fast. I am extremely happy with the with the service provided. Just a couple weeks ago the air conditioner was not blowing cold air and found out that I was low on Freon. Actually was empty on Freon and the compressor wasn't coming on. So they sent somebody out and they checked out the system and refilled it and it's working fine at the moment. That was the only call for a problem, but the response time was very quick and I was satisfied with the the service that was provided and the provider.

2 years ago

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Jeffrey

I think they're that they do really well and they get back to you quickly and I mean they're pretty fair with their service and we haven't had no problems with them. We just needed to use it on our refrigerator and the guy came out and he checked it and he made a claim and they called and said that they they approved it and he ordered the part and came out and fixed it.

2 years ago

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Hanuman Lahoti Utica, MI

I wanted to add another system to my my selected systems that were covered and they are very helpful in adding the additional system that I wanted to add and it was handled very well. I haven't required service with that particular system yet, but I just wanted to have peace of mind. So the customer service was very prompt in giving out a detailed information and additional pricing and all that and I was very happy with that. My furnace went bad and that was the first time I used them and their response was very prompt and service was good and installation was very satisfactory.

2 years ago

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Pauline

Recently had to use my warranty when I noticed the air conditioning unit was not blowing cold. We called with the claim in order to get that fixed and resolved, to which it it was and we are now working fine. They were very prompt in their response and setting up an appointment time to come out for the service. I didn't have to wait several days like I had with a prior company. They were very fast and efficient in their response to the claim as well as the service person coming out.

2 years ago

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Cedell

I haven't had the any hassle with them or anything. I had other companies and they wanted to argue about what they would and wouldn't do but with choice, the times I used them, I got service right away and I'm happy with it. A couple of weeks ago my washing machine went out and I put in the claim. The next day I got a notification about the repairmen coming. He came within one day and within a period of two hours he had it fixed up and running. He put a part in to fix it and it's been running perfect ever since. I really appreciate it. Good service.

2 years ago

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Cris A Houston, TX

I like that they usually send a technician within 1 to 4 days. I don't like that they don't replace with comparable parts (meaning if you have a high arc kitchen sink faucet, they replace with a low arc standard faucet. Or, ceiling fans are replaced with their standard ceiling fan). With some items, I was told I can purchase my own repacement part and they would install it and reimburse the cost of their item (it would be less than what I paid but at least I'd have the item I want. Their coverage is pretty good as they cover quite a bit in the house. I've been with them for a very long time, I know more than 10 years. I have compared a few other home warranty companies and Choice's coverage is comparable to others and a bit lower priced.

2 years ago

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CHARLENE ROJAS Fort Walton Beach, FL

I had CHW for several years on my home in Winter Springs and had to use the service a few times with successful results. I have Moved to Fort Walton Beach, FL and renewed my contract for 6 more years. For the most part, I have had good service and it has proved to be a good value for the price. My only complaint is CHW seems to have a hard time finding local technicians they will work with. They have used companies that are 1 - 2 hours away. I have has technicians tell me in the past that CHW claims their rates are too high, when I have found they charge rates that are comparable to other companies. I know services can be expensive, which is why I purchased a Home Warranty in the first place. And CHW's main selling point is that the warranty will save you from paying these high costs. I think CHW needs to worry more about making sure they are getting highly qualified technicians, that finding the cheapest ones available.

2 years ago

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Russell

So far so good. Choice has come through twice. First replacing my refrigerator as the repair guy indicated it could not be properly repaired. Second repairing my Viking stove. I have received the majority of the reimbursement payment and understand that the rest of the money will be coming shortly. To date, they have come through consistently, saving me an awful lot of money. Thanks.

2 years ago

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Anonymous

They've always been able to find someone for me within 24 hours if I've had an issue. My HVAC unit quit working and they were able to get someone out here within a couple of days and they were able to fix it temporarily and then the home warranty ended up replacing the unit for me. They've just been easy to work with and I've had warranties in the past and different areas or different homes and I've had no problem with choice Compared to the others.

2 years ago

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Joseph El Dorado Hills, CA

Choice Home Warranty was the least expensive home warranty policy I've found. So far, only one claim, resolved, but all that was needed was the coils connected to the condenser of our refrigerator needed to be cleaned. the real question will come when something really needs to be fixed or replaced. So far, Choice Home warranty service was great, efficient, professional, and a good deal.

2 years ago

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Lydia Wilkerson Greenville, NC

My refrigerator freezer ice maker was not able to be repaired. Refrigerator replacement money by check takes about 1 month. I put Lowe's refrigerator on my charge card. I hope to receive my check soon. It hasn't been a month yet. I wish checks could be issued more timely. Thank you! I gave a 5 rating because I am believing I will get the check in a week or 2.

2 years ago

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Robert Peachtree City, GA

Was disturbed that nobody was able to help me as soon as the incident happened with our a/c, but as we were able to go with our guys who regularly service our units (that choice does not pay for), we were glad that Choice stepped in and authorized our technician to execute. Further, very impressed that Choice figured out the total - as I was concerned when the input model seemed to fail! Someone on your team caught the there were 2 invoices, and had it paid! Much appreciated!

2 years ago

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Julio Fort Worth, TX

Choice Home Warranty was very precise with their work and very professional in how they processed their work ; They kept me inform throughout the process and I felt very secure in what they were doing throughout. They communicated very efficiently with me and the technician, who was doing the work and I knew what Choice Warranty was doing throughout. I felt that they were very reasonable with their pricing and I was very satisfied with the expense and the work.

2 years ago

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Norman Carson City, NV

Bill of Air Wolf was on time and performed the needed repair work in an excellent manner which required the replacement of a rather large part that was inoperable for the heating system/furnace . He answered all questions concerning the heating system in a most knowledgeable and professional manner and made sure the furnace was fully operational before he departed the home.

2 years ago

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