Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Shay

Basically, peace of mind and satisfied when it works the way it suppose to....very frustrating when it doesnt with all the loopholes to deny a claim with all the miniscule exclusions or when the service rep is marginal in advocating for me but instead uses the claim to get denied so they may get the bigger job with me.

6 months ago

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Verified Customer

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Barb

I had an issue with my toilets. It took a while to get the service appointments set up, but once the service rep got here it went well. So I was satisfied. This was my first opportunity to use the program. So far so good!

6 months ago

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Verified Customer

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Harrykearsley

Original plumber recommended a new pressure valve. You sent another plumber to check his assessment, I think it was a good idea,he said I did not need one now but because of age would need one later. So you would rather wait till I have the same problem

6 months ago

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Verified Customer

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lorelei clouse

Repair men were not clear about setting up return visits to put part back on machine. Part was here the next day. Still waiting to have it installed . Won't be here until next Monday. 3 weeks waiting.

6 months ago

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Verified Customer

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Gilberto

I’m disappointed in our warranty it didn’t cover our A/C $21,000.00 out of pocket and our refrigerator was an LG and you only cover half of it so we purchased a new GE refrigerator $2,000.00 out of pocket maybe we need to look for a new warranty?

6 months ago

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Verified Customer

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Fred Downs

I did not like that I had to go thru Choice Warranty in order to communicate with the repair technician. I would prefer to be able to directly contact the repair company to give updates.

6 months ago

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Verified Customer

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Jerrie Clark

It an unbelievable experience. They have took care of 3 of my appliances and have done an excellent job. Always on time and friendly and experienced contractors.

6 months ago

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Verified Customer

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Clyde Liesman

Although CHW has the convience of a single contact to find service technicians, I am still unsure if there is an actual cost benefit for us. Also, I am also a bit unhappy how when an appliance needs to be replaced, the warranty does not cover the actual cost or the installation. Still deciding if we want to renew.

6 months ago

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Verified Customer

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Jarred Church

I paid for the extra roof coverage. When I had a leak they claimed it was an issue that was not covered by calling it more than it was. The time they came to fix the built-in microwave was good, but calling the company that came out directly to get a price for a service call for a microwave, I found out the service call would have been the same price. So no real benefit to a Choice warranty unless it is a large appliance that needs actual parts to be repaired, but then they would probably deny the claim.

6 months ago

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Verified Customer

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Kathrine

We are very disappointed with the first claim, with our bathroom faucets repair. Sassaman Services was sent. Our faucets are worse than before they wererepaired. we They told me I had to call Delta for new faucets. Delta is sending replacement parts. Sassaman is supposed to return on April 22 to install. Sassaman Services has terrible reviews, and an "F" BBB rating. I'm afraid for them to do anymore repair work . If this is the quality of repair services we can expect from Choice Warranty. Want to cancel our warranty and get a refund from Choice Warranty. I have tried calling and a sending a message on their with no response. Sassasman Services have left our bathroom faucets worse than before the repairs. the first part of this message is not showing up on this message. We would appreciate a human calling us regarding this situation.

6 months ago

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Verified Customer

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Kim Grice

6 months ago Edited April 17, 2024

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Verified Customer

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Stella

When you have a problem with a repair tech they send you, you expect that they will stand by you if service is not delivered. I tried calling over and over but you always end up in a recording to have you leave your number. I did leave my number several times but never got a call back. It is so frustrating not to be able to speak to a person when you're not getting the service you had purchased the Warranty for. For one service claim, I had 4 visits from the company that they had sent but, to no avail, they never fix the issue.

6 months ago

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Verified Customer

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Yuki

Pros: Fast response for an initial claim. Cons: not flexible options for replacement. Manager/claim specialist are never available to speak with. Their phone message is always full and can’t leave a message. Email address is not disclosed so there’s no way to communicate with a claim specialist

6 months ago

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Verified Customer

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Deborah

Undoubtably, the worst warranty company to date. Your add and contract, stipulates, plumbing lines must be in good working order on the date that the contract was purchased, ours was and much later became clogged, your advisement and our contract further states, you will unclog the line , repair or replace. it. Our kitchen sink line(pipe) remains, clogged, will not drain!" Your ads and contracts DONOT says, Choice Home Warranty, will attempt top UNCLOG the lines, rather you say, WILL REPAIR or REPLACE??????? The people (workers of Choice Home Warranty, that made the decision, NOT TO REPAIR and/or REPLACED our line, should be immediately, if not sooner, be fired/ dismissed. This fiormer customers, terminated our contract with Choice Home Warranty, due to the above mentioned decision. Exmerely Bad Company!"

6 months ago

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Verified Customer

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Daniel

So far we have been without a well functioning fridge for over SIX WEEKS . The initial response was good , the wait time was tolerable until the appointment , but the length of time to wait for back ordered parts was not ! ( we even had a part for a convection oven delivered by mistake .) We have contacted the contractor several times by phone and e-mail waiting for instructions . Luckily , friends and neighbors have stepped to make this less of a disaster .

6 months ago

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Verified Customer

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Joe

Very pleased with this company. Everyone one who have come to my home have been very nice. Fixed everything. Great company. Great service. Thank you very much.

6 months ago

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Verified Customer

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Janice

The associate did not put my complete plumbing issue down. I ended up paying for one minor clogged sink and not the complete bathroom drainage issue. Tech could not address the whole issue due to this error. The problem is still there.

6 months ago

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Verified Customer

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Emmanuel

First two assigned techs were scheduled 6 and 8 days later instead of the 1-2 day turn around. Plus they were over 35 miles away from home instead of being closer. None of the first two techs returned my calls. Both were long distance calls. Customer service did not ask the make, model serial number of my GE dishwasher so the tech would know what he was dealing with. Luckily I contacted Nolan from Layer One Solutions explained the problem. Nolan was a first rate tech who explained the control panel problem.

6 months ago

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Verified Customer

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Randy

had to get my own technician when my water heater went out because a week later chw still had not found anyone to fix the problem. paid entire bill myself because my technician said he did not have the time to submit all paperwork needed to get my money reimbursed back from chw.

6 months ago

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Verified Customer

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Jane Blakeslee

I live in Alaska. In January I was on vocation and my garage had frozen pipes. Choice Home Warranty could not find a company in my area to fix the pipes so I had to have a company come from Anchorage and fix the frozen pipes that ended up bursting. Then the heater in the garage quit working. After fighting over the phone with Choice for several days they agreed to let me have the company that fixed the broken pipes fix the heater. This company was not on their list of companies that worked for them. Choice told me that they could not find a company that would respond to them asking for work needed done. I would not recommend this warranty company to anyone.

7 months ago

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Verified Customer

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Raymond Johnson

Quick response and the technician was kind and knowledgeable. He went over and above and made sure our dishwasher was also level which was something we didn’t call about.

7 months ago

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Verified Customer

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Joann Miraglia

I like everything regarding Home choice. Representative on the phone were outstanding. And the company that they sent Twin City appliance and the technician Ryan was out

7 months ago

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Verified Customer

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Donna Palms

I have used choice home Warrenty for 5 years. It is always a great experience. I am a notary signing agent. I have referred many clients to choice home Warrenty.

7 months ago

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Verified Customer

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Roman Rios

The company is good, the time response is the only thing it would need to give a 5 stars service, since they work with third party companies the time response, quality and professionalism would depend in them,

7 months ago

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Verified Customer

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Kim Pham

Easy site to navigate and set up a claim. Claim was promptly address and scheduled. Communication was good with service vendor and they fixed our leak.

7 months ago

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Verified Customer

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Faith Smith

It was very easy to set up a claim. However, it took over a week before an authorized repair person could be located to come to the house to look at my microwave. That, to me, is an inordinate amount of time.

7 months ago

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Verified Customer

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Joy

Tried to get follow up information about my service and could not get anyone to answer the phone. They need to come out again to finish the job but cannot find the number. How do I get the information? I am Very new to the company and what to be pleased

7 months ago

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Verified Customer

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Derek

The first plumber you tried to set us up with told you from the beginning they were too far away. But you treated us like we had an appt. When they didn't show up we called and they told us what they told you. So we had to start over. The next one was far away too but they came out. You only paid for part and nothing else. So you got thousands of dollars but only paid $300. We will not be renewing.

7 months ago

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Verified Customer

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Phillip

I wasn’t happy about the cost I incurred, but the service was great and choice warranty was very helpful. The technician was great. Everything seems to be working fine on the AC system, and I am very satisfied.

7 months ago

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Verified Customer

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Kecia

When I first signed up for this program it was very different. I do not like how long it takes to get a claim assigned. I have one outstanding claim and I don't know what needs to be done to resolve it and my fridge is still broken. I am also upset that it states in the advertisements that they will "replace" the appliance if it is broken however what they will do is give you some amount that they feel that they can get your replacement appliance for and it is in no way an amount that you can get that appliance for. My washer died and was not able to be replaced it was top of the line and even had steam/sanitization setting on it but they gave me $470 dollars toward a new one. That did not in anyway pay for a new washer of equal type. That $470 was only after I argued that my washer was top of the line and had digital features etc. so they upgraded me to 470. Also what they fail to tell you is that when they give you the money it will be 25 days after you accept their offer and it will be given to you in some type of a e-voucher from Lowes. Now I don't know who they think wants to wait to get a washer that long but I have serious laundry to do. I was very unhappy with this situation I feel like they have misled the general public in regard to this.

7 months ago

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Verified Customer

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Lisa

Submitted two claims. One has been handled but the other one had to do with gas smell. First company refused to work with warranty and I wasn't notified by warranty company on why they hadn't showed up so I called servicer company and they said they notified you they would not be doing claim. A week later still no word on service so I just called local company to figure out gas smell and paid out of my pocket. I look at this as a failure for Choice Warranty and as a real estate agent I would not refer you.

7 months ago

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Verified Customer

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E Gray

The proper and most efficient fittings for repairing the plumbing leak were denied by Choice. I was quite disappointed a second rate method of repair was all CHW would approve. I paid the difference and this was after I had already paid the cost of a new water heater despite it being 18 years old and no longer acceptable to homeowner insurance carriers. I am searching for a different home warranty provider.

7 months ago

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Verified Customer

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Luella Brown

It's 2 stars this time because they were unable to find a company to fix my gas leak. They say they have over 12,000 or something like that companies but I couldn't get this done. The other jobs that needed repair at my house was done within a manner of days. I am just sooo disappointed, but I hope and pray that the reimbursement process goes through.

7 months ago

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Verified Customer

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Daniel Cole

Great service. Easy to schedule a professional to come fix my problem, in this case a faulty dryer. Definitely happy I use Choice for my home warranty.

7 months ago

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Verified Customer

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Jeffrey Alexander

Didn't appreciate the extra $160 for the service. Apparently, your company considered industry safety standards to be a "modification." Position taken was in the best interest of CHW. That broad language in the agreement was a handy loophole.

7 months ago

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Verified Customer

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Laura Lee McQueen

I had to file a claim for an ac repair. Due to the age of the unit it has to be completely replaced. Choice refused to cover the cost of the replacement and will not refund the money I paid for the warranty either. The company Choice sent said the replacement is strictly due to the fact that the parts for the unit aren't made anymore, but Choice claimed it was due to lack of maintenance on my part - which the technician said is NOT the case! I filed an appeal but was told their experts (in the appeals dept) "know what they are talking about". I have since had another company come out that agrred with the first tech - its not lack of maintenance, but the parts cant even be ordered anymore. I have filed a complaint with the state and contacted my local news. Would give zero stars if it were a possibility. DO NOT purchase a home warranty from Choice. It is a waste of money.

7 months ago

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Verified Customer

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Sandra

They still did not reimburse my $2,400 from last March 2023 for my hot water heater. They never fixed it! Have not heard back from the letter and back up I sent Certified last week to Jim Mostofi, CEO last week . Had to get my own plumber.

7 months ago

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Verified Customer

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Carl

They are very punctual. They email information I need sometimes information I don't want, but you gave me all the information I need. I used it 3 times. It's been good.

7 months ago

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Verified Customer

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Abdul

I love the fact that I can start a claim online, the only drawback I feel is sometimes it takes time to get someone assigned to your service requested. Other than that I'm glad I have something to rely on.

7 months ago

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Verified Customer

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Ivan Torralva

Filing a claim is fast and easy. Haven't had an issue with CHW. The companies they use have been super fast at addressing my issues. Highly recommend.

7 months ago

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Verified Customer

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Curtis England Memphis, TN

I much prefer filing claims on the website. The few times I had to call their customer service people had no sense of urgency to get the problem resolved. Once they assign a company/tech to your repair, they are very slow to respond, and communication is poor. Every time I have filed a claim it has taken a week or more and on more than one occasion the tech just showed up out of the blue. Luckily, I just happened to be home sick that day from work.

7 months ago

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Verified Customer

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Scott Staten Island, NY

You guys are terrible as a company. I am starting to believe others, friends, neighbors, and loved ones that Choice Home Warranty is a scam, a horrible company. to be a customer with and that you scam and lie to get out of covering what is stated in your policy. Well I have to believe them. I had your company send someone to my home when I made complaints about the furnace/ac unit not working properly and the heat not heating the upstairs properly. Your company sent someone in an unmarked vehicle that only had a screwdriver with him. He looked at the unit and found minor things that a 2nd grader would find. When I call is company back to find out the findings they answered as a house cleaning company. A HOUSE CLEANING COMPANY! Yes you read that right that it was A HOUSE CLEANING COMPANY! I had 3 different HVAC companies and each one said that there was an issue with my system and with my duct work. I had to hire a company to repair, replace and install new duct work, vents and returns. This is coming out of my pockets, I am going to contact my lawyers and take legal actions against your company. I will show them my policy, what is supposed to be covered under the policy that I am paying for each year. You pulled a scam and now you are costing me more money. I am disabled and may even contact the American Disability Act to tell them what you are pulling on disabled people and most like senior citizens. would don't know better and trusted your company.

7 months ago

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Verified Customer

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katherine duke Arlington, TX

Ease of opening claim. Dislike too long of window from vendor that responds to claim. For instance, 7am to 6pm. That is all day!!! For a working person that is very inconvient.

7 months ago

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Verified Customer

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Coach K

Lack of communication between vendor and Home Choice appointment times. Twice we had scheduled times and twice the vendor never showed as the had different dates and times that were different than emailed to us from Home Choice.

7 months ago Edited March 27, 2024

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Verified Customer

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Deborah Newark, OH

Appointment for repair was timely, repair person was pleasant, efficient and cleaned up after himself. He explained what was the,problem and how he would repair it.

7 months ago

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Verified Customer

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William

I really liked the serviceman who came out on the scheduled date. However we are looking at 4 weeks before the dryer part will come in. Up to this time we were really unhappy with CW—didn’t show up for appointments. Things seem to be better.

7 months ago

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Verified Customer

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Peggy Noblesville, IN

I liked the fact that they honored their contract by finding a company to perform the repair work and kept me informed of the progress during each phase of the repair.

7 months ago

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Verified Customer

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Barbara H.

I have had Choice W Yes arranty for several years now. I’ve had to call them several times for my appliances not working properly. I have always been satisfied with the technicians that they send.

7 months ago

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Verified Customer

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vincent stanley Columbia, MO

Had a serious water leak under my sink and was replaced on less than three day. Did a great job. The garbage disposal was tightened up and the leak was stopped.

7 months ago

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Verified Customer

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Gerry Koss

The process is down pat. At first I was disappointed not speaking to a live Rep, But the responses were within 10 minutes. When I asked for a rep to call me they did!

7 months ago

Choice Home Warranty Reviews