Choice Home Warranty Reviews

I was promised that you were supposed to be the best company to work for you in a timely manner. And I still have not received my reimbursement after talking with 2supervisors nor have I received my $85.00 back that I was supposed to have returned my my account

When my garage door spring broke thy had a technician come out within less than 24 hrs and had to fixed.

Great company. Fast referral to a technician who was very knowledgeable and fixed my AC pretty quickly

So far the turnaround time has been good dispatching contractors. All of my service calls have been minor, not much to rate.

I've had it for almost a year, paying $52 a month and never used it until my central air went out a couple weeks ago. Now they want me to pay over $5,000 to fix it! That is not what I got this coverage for. I paid for complete coverage! Their answer was that I should have read the small print that doesnt cover some of it.Iam beyond angry!

I have only had to use them twice. Both times was an excellent experience. On time, friendly, and knowledgeable .

The process to get a service call is direct and efficient, and the contractors who did the work did a good job.

Because they are are a phenomenon home warranty company to warranty company to work with. They have met my every needs.

The plumber who arrived was very thorough and knowledgeable. The process was easy and I plan on keeping my plan.

Efficient process, customer focused. Knowledgeable and professional tech staff. Travis was awesome

Choice Home Warranty react fast to a to care for our problems.claim and has sent good repair service representative

With my budget. I needed to avoid a sudden large repair Choice helps regulate my household expenditures.

Choice home warranty staff is very professional knowable on what they are doing and on time ever time very pleased.😁

I haven't had an opportunity to use the insurance but once. The price is wonderful which is a great start.i don't like having to pay the vendor directly.

Y'all were recommended by my son-in-lawso I bought a policy and I had had to use twice and Everything was perfect

Amazing service by one of the great small businesses who took the job seriously and get things done to satisfaction

Because I have Many yesrs with the company and they are very good and I recomend them with my family and friends

No plumber could be assigned to our claim, so I hired one and had the issue fixed. A “reimbursement claim” was activated and then later denied but CH didn’t approve the claim. Won’t be renewing with them when this policy is up.

I had a minor plumbing issue you sent a professional plumber, who took care of my problem. You guys are the best.

Everything I have ever needed done when something went wrong in my house that is covered is fixed great

Dryer died 5 months after moving in. 20-25 years old and didn’t have a serial #. Warranty was not honored because of that. Listed way down in contract. Disappointing and more than aggravating. I had to pay full price for new machine.

Our home is getting older and so are we, therefore we don’t want unexpected expenses. Also, it can be hard to find contractors and having a warranty makes it easier.

Checked reviews of about 6 or 7 home warranty companies and chose Choice based on that information as well as price.

He was good new what he was doing and explained what was going on and what went wrong hope that helps

I am very disappointed with this warranty company. I recently had to replace my stove that they refused to fix. They gave me a paltry $420 toward a stove that I had to buy for 4 times that amount for a stove to match my existing appliances. They promise a lot but don’t come through. I will not be renewing my policy.

I’m thinking about switching. They are impossible to speak with most of the time, so frustrating. If you aren’t communicating with an agent, it’s impossible to be transferred to management. I’m still waiting for a refund after months.

The technician hasn’t come yet. I can’t seem to reach a person because choice has sub service out to Sears #Warranty who doesn’t let you talk to anyone? Unfortunately, my house is difficult to get to and I’m skeptical if someone’s going to make it.

Microwave needs to be replaced. The offer is too low to replace the microwave and pay for installation. Where you buy an over the oven microwave and have it installed for under $200.

I dislike that CHW doesn't seem to know that I am already a customer and have purchased a Home Warranty with them. I also dislike the fact that they do not follow up very well. Follow up is lacking.

I'm not a fan. They oversell and underdeliver. I ask a lot of questions. However, I've never had a policy like this before, so I really didn't know what to ask. The sell is that, for a reasonable annual fee, they will provide a qualified technician to diagnose and fix problems with a whole list of systems and appliances around your home. They sell that they do this with only a $100 service call fee out of pocket. So far, my experience has been that their definition of 'qualified' technician and my definition are not aligned. 1. They sent a guy out to fix my garage door opener that did a crappy job, installed things uneven, left wires hanging from the old garage door opener, and not to mention was completely unprofessional the entire time he was at my house. He left the old garage door opener, and they informed me that's not part of their coverage. I need to deal with removal of the item. I was definitely not informed about that during the big sale. 2. The second claim I had to make was my hot water heater. This guy was professional and polite but being on time was not his strength. He was ok and replaced my hot water heater. At least he took the old one away but left the huge box from the new water heater for me to deal with. However, this cost me the $100 service call fee PLUS $1500 because CHW did not cover the required parts to install the hot water heater. They only cover the hot water heater itself. This technician knew ahead of time exactly what they were going to tell me and how much they were going to make me pay. He told me there was no way he could replace the hot water heater if I didn't pay the $1500 because those extra parts were essential to doing the job correctly. I didn't even bother to fight about it because we had to wait a week without hot water for that appointment. So of course, I just paid the $1600 and got the water hot again. For $1600 (plus the guy charged me another $100 because I didn't have $1500 cash lying around and needed to use Venmo. He could have at least taken the box.) 3. Most recently I was having an issue with electrical where I had a few outlets that weren't working. This time, they sent someone I felt was actually qualified and professional, and I would call again if I had a problem. (If you're keeping score, they are 1 for 3 on qualified technicians I would rely on again). He was knowledgeable and thorough, and spent over an hour trying to work out the problem. I paid him the $100 service call fee, and he was able to help me address most of the issues but found that one outlet needs to be replaced. This is an outlet on the outside of my home, on the wall outside of my living room. They declined to repair this (extremely minor) issue because 'Your policy has the following exclusion, all systems must be located inside the main foundation or detached garage (with the exception of pool/spa, well pump, septic tank pumping and air conditioner.' So, there you go. Did they replace my garage door opener with a working garage door opener? Yes. Was it done to the standard or quality I want in my home? No. But unless I want that jerk back in my house, I'm stuck with it. Did they replace my hot water heater with a working hot water heater? Yes. For $1700 out of my pocket ($100 service call fee, $1500 items not covered by CHW, $100 charged by technician for not paying with cash). Better than paying full price but definitely feels like information was left out in the 'sale' of my policy. And finally, do I now have working outlets and an understanding of why I was having an issue with electrical? Yes. But will I have to pay fully out of pocket to replace an outlet that is attached to my home on the outside? Yes...

Have used service a couple of times, never can get straight answer or enough info. Had a big issue when trying to get info on heating system, tech came and forwarded information to choice, was told better to get new system, they sent pricing info which was fine, questioned how old unit and new would be removed/installed, couldn't get straight answer. Asked if a hole would be cut in roof because that was not a listed charge. Tried to tell me both would be done through interior attic access.

Contractor took a very long time to return to complete the work in my bathroom sink. Said they were coming multiple times and came late of not at all. Even sending tech to the wrong address. Let it flow drains

the person that took the request was very polite and understanding she set up the company to call me to set up the repair of my washer thank you

It was easy to open up a claim and the service guys were great. They fixed the problem with the refrigerator in just one visit.

When I had them before the company never failed to communicate regarding requests. Now it's a little more difficult. You don't even list a customer service telephone number

I am a nurse and a veteran, Choice home warranty has lower monthly cost for me. When I put in a claim they answered quickly with good people.

ratings, price the ratings were great and they gave me great price. i have had 2 repairs done and the work was and repairman was very good

Easy to file claim. Technician ‘s have been very productive and professional. Turn around for parts have been excellent.

Choice has always resolved our issues promptly and efficiently. They are easy to work with and have quality contractors.

I’m not happy that the plumber took three days to replace a broken drain pipe in the home. If I experienced a clogged drain would it take three days for approval? Some issues need to be addressed faster.

Choice Home Warranty usually tries to find a reason why they will not cover repairs. There appeals process is a joke. We will be chooses a new warranty company when our term is up.

I love the fact that, right after my call a technician came, evaluate the situation and took care of replacing my heater without wasting any time

I bought a home warranty with Choice Warranty because of the covered items and it was a multi year plan. It was a little frustrating to get a contractor out for a claim I made but all was worked out.

It took over 2 weeks for choice to get me a technician( the first one didn't even come to ky home and it took over 10 days to find another one )and then made the technician come out twice before the approval of my claim. Then short changed the technician, who quit before doing the job . Choice closed the claim when the job was not completed. When i texted it in rhe claim, i was told it was closed and i had to reopen a new claim. My kids have a 2nd policy and choice has not fixed any of their claims. When i first joined choice was very responsive and 5 years later, so nitpicky.

They take care of not just our home but what’s inside as well! The monthly price is worth it! Thank you Choice Warranty!

If I could leave negative scores I would. I am waiting four weeks for a hot water repair. And now they are telling me that they want to charge me an additional two hundred and twenty something dollars on top of my monthly payment and the seventy five dollars copay. And I now am being told that I have to wait two more days until a case manager will have an “opportunity” to discuss this with me. But wait , there’s more I am being allowed a fifteen minute window for the discussion to take place.

I never have an issue with Choice Home Warranty. They find a professional contractor right away and get my issue resolved fast!

support team will contact you shortly after you file a claim. Then they will stay with you throughout the process until your claim is finalized.

N deed to warrant my 3 year old appliances and a/c heater, water heater as most manufacturer warranties have begun to expire.