Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Danelle San Marcos, TX

They're very good company and I'm really happy I have them. Every time I've had a problem they acted immediately and they were able to send me somebody to repair anything that was damaged. I had a problem with my plumbing, they fixed that. I had problems with my refrigerator, they fixed that. It's been multiple times that I've used them and they were just wonderful. They are a really good company and they are always the very compliant, they do exactly what they say they're going to do. I'm gonna probably use it again the coming year.

4 years ago

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Verified Customer

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Joanne Brothers Washington, DC

I did an online claim and I didn't I didn't realize I needed to add both on my toilet and when I went back to cancel and then resubmit I talked to someone at customer service and it was great and they still came out within the original time frame. As a first time user it was just good service, honestly, because I'm not one to change a lot. Customer service was excellent.

4 years ago

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Verified Customer

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Kathie Elk Grove Village, IL

It's pretty quick, someone responds quickly and I get my issue resolved within a day.

4 years ago

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Verified Customer

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Danny Slidell, LA

So far they've been a good company to have when you have things that break. So far everything just fine. There's only one time that there was an issue. Recently I had kitchen faucet changed and my dryer went out and they changed they fixed it and that was just this year. Last month and before that I had a hot water heater that went out and they replaced it with a new one. I had some AC worked also by a year or two years ago they also fixed that.

4 years ago

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Verified Customer

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Lawrence Estero, FL

I've been with them for five years now and I am happy with the service. They did well getting my AC checked over. The service man knew what he was doing. I appreciate they asked what the problem was. The first time I called, it took a while to get service, it took about three weeks, but I was very satisfied with the work. I am happy with everything right now.

4 years ago

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Verified Customer

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Pamela Shelby, AL

We're satisfied customers. They always deliver. Recently we had a water heater and pipe issue and Choice got in touch with a service provider and they came out in two days. It was good because it was right before Christmas. It was a really good experience. I also like that they assured me I would be able to speak to someone in the United States when I called customer service.

4 years ago

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Verified Customer

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Rick League City, TX

Competitive price and persistent marketing got me started with them. They are efficient and effective. I am happy with them. If anything breaks, there is a person to call. My dishwasher stopped working prior to Christmas and I was anticipating having a large number of people at my house for Christmas and they got it working in time. They responded the same day I called. They made the assessment the same day and gave me a time frame and kept their promises. They fixed what they were supposed to fix.

4 years ago

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Verified Customer

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Shari Greenwood, LA

American Home Shield sucks. I am very happy with Choice Home Warranty. I like their response time. They are very nice in their approach towards their customers. I called about the heater and the next thing I knew, I was getting a call from a contractor. He came out and fixed it. It was easy as pie. I have liked the people I have encountered so far. They've known what they are doing. It is refreshing to have a warranty service that is on top of things. God bless you.

4 years ago

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Verified Customer

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Veronica Delfin Roanoke, VA

Initially, the process was terrible!! Both one at CHW was willing to look at the attached emails, repeatedly stating the template had to filled out. The team.playe is not consumer friendly. It took 6 attempts to finally make it go thru!! I was so frustrated by the 4th day, stllino heat, no progress whatsoever with CHW. Expecting 20° weather in 2days, I just had the heating company and replace the part. Which they did the next say AND I had heat!! I paid out of pocket. Besides the fury of neither party willing to work together, what about the poor souls that honestly could not pay out of pocket!! That made me most furious with CHW, preferring policies over doing the right thing!! Surprisingly, I received a check for most of the cost. THANK YOU!! Your company has redeemed itself!!

4 years ago

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Verified Customer

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Anonymous Crawfordville, FL

So far everything I've had an issue with in my home has been handled smoothly by Choice Home Warranty. It has been a very positive experience. I expect it will continue that way. If there is something I have a question about or don't understand, they explain it to me no matter what. The process is really easy. I once had to get my own service provider but they reimbursed me for it.

4 years ago

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Verified Customer

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Joyce And Bob Henderson, NV

They're pretty good. Two times now one was for a dryer parts. They ordered it fix it.They're working great. Just recently a week or so ago I had to fix my garage door. But there might be a problem. It's making a noise and it shouldn't make. That started a couple days after they installed it. They put in new springs so I don't know what's going on with that.

4 years ago

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Verified Customer

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Anonymous Chicago, IL

I'm really happy with the service. The washing machine that broke and they couldn't fix it. They thought it was one part, but it wasn't, and they ended up replacing it. They didn't give me the full amount to get a new machine, but it was enough that I could afford to put some more money with it to get a new machine and I really appreciated that. They were organized they came in with a mask on they had booties on. The service was just superb

4 years ago

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Verified Customer

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Etta Houston, TX

I had a water leaking in my kitchen and then in my bathroom, they sent a plumber out and he took care of it. Just couple weeks ago I had my microwave aspect in the back and I could smell something burning and there was flame in my microwave and I'm still waiting to get that taken care of and have an appointment actually on Friday to talk to someone about taking care of that. I haven't had a bad experience with them yet.

4 years ago

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Verified Customer

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Ahmet Feyyad Houston, TX

Timely service and it has an amazing online portal. It includes all the services I need and I have peace of mind. I just put an online request for my house the next day a service provider came he provided perfect service replaced all the keys. Everything went very smoothly and then I got a follow up email from them, so everything was very smooth and nice.

4 years ago

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Verified Customer

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Valarie Westerville, OH

My realtor recommended Choice to us when moved in three years ago. All the technicians they send have really good reviews. I also look before they come. The warranty is very good. It covers everything we want covered. We are retirees in our sixties so it gives us extra security. The last time we used was because the furnace wasn't working. They came the next morning after I put in a claim. They had to order a part and somehow it was messed up we had to wait a week. It wasn't really anyone's fault. A real person answers when you call on the phone. They have support online as well.

4 years ago

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Verified Customer

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Tammy Upper Marlboro, MD

I've utilized them twice, back to back, and both times I have been able to get in touch with customer service. I was able to talk to a person at Choice. They have always dispatched a person in a prompt manner. They had someone out the same day with the air conditioner went out and they replaced the unit. They have been able to solve my issues. Their customer service is very courteous and professional.

4 years ago

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Verified Customer

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Helaine Sanford, FL

I found Choice Home Warranty through an internet search after BFS abruptly left the area where I am located with no notice. They are an excellent company and respond quickly with qualified personnel. I have a refrigerator in good condition that is 20 years old. When the compressor went out, they did not offer me some small sum to replace it. They paid a technician to come out and replace the compressor. The refrigerator works like it is new.

4 years ago Edited January 10, 2024

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Verified Customer

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Homa Daniels Roswell, GA

Easy to file claim, fast response to the claim and assigning a knowledgable technician. Technician came, found the problem with our microwave. Received approval from Choice, came back and fixed the issue. He found a secondary issue with the Built in microwave, he had the part available in his truck. in less than half an hour later our microwave was in perfect working condition.

4 years ago

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Verified Customer

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Rami Mc Lean, VA

Quick solutions to the problem. Two weeks ago I had to use it twice. One for the microwave, it could not be sent so they they are going to send me gift cards. Then my washing machine they changed two days later. Almost everything is automated so there is no need to talk to anyone before everything happens. Someone who does not agree with the assessment will take a long time to resolve.

4 years ago

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Verified Customer

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Tom Saddle River, NJ

So far so good. We hope to continue. They do what they say they are going to do. Their workers have been fantastic and have completed the jobs. They have fixed our plumbing issues immediately. We are still waiting for a part for the dishwasher. They are responsive. It is important that they answer the phones and dispatch the repair people in a reasonable amount of time. It is a good value.

4 years ago

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Verified Customer

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Elsie Anniston, AL

They're always there for you. I can call them and they get back to me they're prompt. I used my warranty for a plumbing proble and I had four different occasions with problems. They came out the same day and they didn't hesitate and then they called back to see if everything is still working so I liked that. I like them even though I had one bad experience with them it ended up okay so I enjoy Choice Home Warranty.

4 years ago

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Verified Customer

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Edwin Wilmington, DE

My garage door opener stopped working and we called them and they had somebody contact me. We made an appointment, they came out to repair the opener, got it to go up and down and left and told me that I had thirty days and if it didn't work to call them back. They left me a business card with information with the phone number and sure enough two days later it wouldn't go up and down, so I had them to come back they had to replace the door opener they said it wouldn't work. We've had to call Choice three times and twice they have gotten contractors out here to look at and take care of the problem but once they couldn't and we had to go elsewhere to get work done. I was real pleased with the first gentleman that came out to work on oven because he was from a certified contractor. The folks that came out and do my garage door were as far as I can find out were not certified, he didn't have the name of the company on the vehicle and that was a little disappointing.

4 years ago

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Verified Customer

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Samuel Forney, TX

They were quick in responding when you call them. They're good, they send a technician very fast in case you have a problem. They are reliable. I had a problem with my dishwasher and now with my dryer, as soon as I put in the claim it was already done and they were sending someone to come same day and then they fixed my problem. I recommend it for people who are looking for a fast and reliable home warranty.

4 years ago

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Verified Customer

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Charles Fayetteville, NC

They respond immediately, they get you to the right people you need and they set up the appointment very quickly. The last time the last time I used the warranty was for the disposal of the dishwasher and they set it up within twenty four hours, they gave me a claim number when twenty four hours. They did the job very quickly and just a matter of thirty forty minutes. They always always get back to me in a timely manner.

4 years ago

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Verified Customer

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Addie Charleston, SC

For the most part it's been good, but there are people that come out to our house but don't see my error really qualified to see some of the jobs. We've actually had one instance where someone came out and they said they couldn't do it and dropped so we had to pay the sixty five dollar service fee and then they had they closed our claim and then I had to file a new claim for the same problem to get someone else to come out and I had to pay another sixty five dollars. We've had a couple of instances with the air conditioning and someone came out but they didn't have the ladder so they laughed and they have to reassign it to someone else.

4 years ago

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Verified Customer

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Sue Cumming, GA

I'm happy with the service I'm getting. The people that I've dealt with so far have been extremely knowledgeable and professional and reliable. Just a couple of weeks ago my garbage disposal quit working and so I called and I think it was either the next day or the day after that that I heard from the local plumber and made arrangements for him to come out and he came out and replaced the garbage disposa. He wasn't even here for more than thirty minutes. I got immediate response to my request and that's very important and everybody that I dealt with was very professional and kind.

4 years ago

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Verified Customer

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Sharon Mesa, AZ

I was unhappy with my other service and my friend referred me to them. I’ve only used them when my kitchen faucet came loose and was leaking. I tried to fix it but I was unsuccessful. They went out of their way to accommodate me and when they couldn’t fix it because it was eroded, they came back and installed it. They were professional and friendly. They seem very trustworthy and helpful.

4 years ago

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Verified Customer

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D Longmont, CO

Issues get resolved without any kind of problems or hassles. Just a couple of weeks ago we submitted a claim for my garbage disposal. It went through in a couple of days. Someone came and replaced it. I like the response time and that you don’t have to contact them to make sure it gets taken of. I’ve had them for many years and it is always a good experience.

4 years ago

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Verified Customer

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Rosemary Dow East Berlin, PA

This is the second time I have had a Choice Warranty. I used it on my last home in North Carolina and now on my home in Pennsylvania. I have had excellent service. My most recent call took a little longer to reach a repairman but I was advised it would take longer because of my remote location and the availability of the contractor. I was update regularly and advised of what company would arrive and their contact information. I am pleased with the service.

4 years ago Edited March 18, 2024

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Verified Customer

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Patricia Suffolk, VA

The contractor that Choice sent out was very very very responsive. He offered to come earlier than when I was supposed to have my meeting with him. When he came he was very cordial, gave us his phone number if anything else went wrong, and gave me a call back. We were happy. I have not had any major experience with them and only used them that once. The garbage disposal had stopped working and the contractor came out the same day and fixed it within five minutes no problem.

4 years ago

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Verified Customer

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Linn Vero Beach, FL

I’ve files two claims with choice home warranty. I have no complaints. They have done what is needed to be done. My AC quit working and it only cost me sixty five dollars to get a pretty awesome repair. They are very responsive to things. One time I put in a mistake and they called me and explained the change. It is a good price, I got a military discount.

4 years ago

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Verified Customer

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Michael Suffolk, VA

They are very thorough in giving you the estimate of what they'll cover and they stand behind what they say they'll cover. I highly recommend them and I'm probably gonna stay with them as long as I own this house. Customer service is great, there is only a few moments where there was a little bit lack of support or communication with one of my issues. Recently my pool pump went out and they immediately dispatched somebody out and they took care of the problem.

4 years ago

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Verified Customer

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Undra Las Vegas, NV

When I purchased a home, I wanted to make sure all the appliances were taken care of, that someone would take care of me. The guy that came was very professional. He 100 percent cleaned the area. All my questions were answered. I did have a hard time getting the gentleman in customer service to understand me. I don't know if there was a language barrier. The service is a little expensive but the job gets done.

4 years ago

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Verified Customer

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James Savannah, GA

When you have an issue its pretty much resolved pretty quick. Customer service has been really great, I had an issue with a technician missing two appointments and they immediately rescheduled a new technician so that that was real good customer service. I've been with them for a year and I have used them twice and I and each time I use it has always been a hundred percent satisfaction.

4 years ago

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Verified Customer

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Anonymous Arlington, VA

The response that they came out to get the right thing they left it was simple. It was very easy to work with choice warranty. Been very happy with them. I went online signed up and immediately somebody called me, so it was great that they came out and they fixed the garbage disposal. Every time we've called somebody actually answers and when we go online and we communicate somebody would call us or get back to us so it's very responsive.

4 years ago

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Verified Customer

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Don Cypress, TX

Usually I don't have to call but when I do call they respond right away. Our clothes dryer was not heating up correctly so I filed a claim and the next day the technician came over and he said he had ordered some parts and he'd be back in like a day or two he came back in a day or two just like he said and replaced the parts and everything worked out fine. Definitely worth the money. Very trustworthy

4 years ago

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Verified Customer

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Patricia Diamondhead, MS

The cost for the year is very reasonable and I think it's a good value, the only thing that I would like to be able to do is call my own technician. If I've ever needed to call had a question or concern my call was directed to the right person and they were able to answer the question or resolve the issue that I had. Just recently I needed to use the home warranty for an air conditioning issue. The company came out and he ordered the replacement part. We are still waiting for him to received that replacement part to come back and finalized the the issue.

4 years ago

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Verified Customer

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Steven Beaudry Duluth, GA

Choice Home Warranty has a fast and efficient claims service that is easy to maneuver. In addition, I have always found the repair people they have sent to fix the appliances and home systems to be skilled, honest, and respectful. My only reservation is that when you have an item they deem to be not worth the cost of repairing, they will offer you an amount to go towards the purchase of a new appliance. The amount the offer is ‚Äútake it or leave it‚Äù non-negotiable. When they wouldn't pay to fix our washing machine, we took what they offered because we thought it was better than nothing. You are kind of caught over a barrel when your appliances go kaput.

4 years ago

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Verified Customer

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Karen R Scott Washington, DC

Thanks Choice Home! Anthony W. was Amazing. I requested a Hvc technician and he responded the same day. He did not have to until the next day. He called got details of the situation and. Came out to look. Got perceptions on the issue and what tools would be needed and what had to be done. Came back the next day and did an excellent job. My AC is now working! In the Attic which did not work for a year or two. Thanks again.!

4 years ago

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Verified Customer

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John Milner Fletcher, NC

Choice Home Warranty is an excellent company. They are exceptionally good about getting a service tech to your house as soon as possible. I have recommended this company to several friends. CHW is worth every penny that we have invested. They have saved us hundreds of dollars and the technicians that they provided were extremely professional. Thanks CHW!!

4 years ago

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Verified Customer

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Hima Suwanee, GA

I had to pay a higher service visit fee than my friend that referred Choice Home Warranty to me. I logged into it thinking that I would be paying less, but to be fair the agent did tell me that it's going to be a higher price, so I signed up lately. When I had to call, the service was perfect and I didn't have to call in again, so I'm happy so far. I had to use my warranty for when my AC broke down and then my microwave had to get repaired and the technician was able to comeback with in forty eight hours. My experience has been good. Filing a claim has been pretty easy and the service is on time.

4 years ago

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Verified Customer

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Joseph & Christine Harold, FL

Choice Home Warranty has been very helpful and very pleasant people talking to. So far I used my warranty twice. One was for my fridge, it wasn't working and you gave me a brand new fridge. The second one is for my plumbing and the people came up to two days later. Even the people that they sent today to do the repair were very nice, very helpful. I'm very happy so far with what I'm getting from trying from hoice home warranty. Everyone has been very helpful. This has been very very good so very trustworthy.

4 years ago

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Verified Customer

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Manuel Cranston, RI

To be honest with you originally last April when we had the pandemic. We had a major issue where there was a backup in the basement and I was trying to contact the company and I wasn't able to. I was a little upset and my wife just got out of the hospital we had a major issue with the backup and they told me they had instructions on the internet due to the pandemic. There was a backlog of calls if you have an issue please complete the form on the internet and some of them so I was upset because at that time you want to just get the problem resolved and you don't feel like filling out the form and so I contacted my own company paid the 300 dollars to have it done and that that's at that time I was ready to just drop Choice Home Warranty. Well I did contact the company a couple months later and they felt bad, they were pretty good customer service, so what she did was she reduced the amount of money that I would have to pay down to like 65 dollars. Then I had to use it because we had an issue with our refrigerator and the representative the repairman that they sent he was excellent. He went above and beyond my expectations. Both my wife and myself are elderly and there are things we can't do disabled and he helped us out. The guy was really good, Jeffrey, as repair service excellent, excellent person good personality and he did an excellent job too. It was a relief that he gave me an appointment for the following day. I was very satisfied with the work he did.

4 years ago

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Verified Customer

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Tomika Ellis Fort Worth, TX

Filed first claim promptly responded. Only thing I do not like and did not see anywhere to provide feedback. When warranty is about to expire the overwhelm calls from sales team can be quit annoying. Understand trying to make sure renewal is done before expired. I repeated myself stating I am working with a rep. My words were left unheard. Calls everyday. Wish notes could be put in the system based on what the client request.

4 years ago

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Verified Customer

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Lorie Fisher Crosby, TX

Had a busted valve on my shower, couldn’t turn the water off. This was a little after midnight. I was able to contact a rep to request immediately, she was polite and professional. By 7:30am a plumber was calling and was at my home by noon. Had the the problem fixed in 30 mins! I was happy to have my water turned back on before I missed it too much.

4 years ago

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Verified Customer

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John Harrison Brooklyn, NY

Choice Home takes your information, arranges for a technician to assess the issue. Once the technician goes out, they, in conjunction with their boss, repair the problem or recommend its replacement. Choice Home then offers a voucher or check for the unit's replacement. Beyond that, the policy coverage is so thorough that it gives you peace of mind. I recommend Choice Home to everybody.

4 years ago

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Verified Customer

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Riccardo And Virginia

Price is a very reasonable monthly fee for the services. They respond in a timely manner. You know exactly who is coming to your house. I feel comfortable with it. The last time I used it was three weeks ago and my Air Conditioning wasn't working. It was on the weekend so I had to wait until the Monday for the claim to be approved. The came on Tuesday. I was really satisfied.

4 years ago Edited January 10, 2024

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Verified Customer

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Durrell Grove City, OH

Anytime we have issues they get resolved quickly without without any hassles or anything. We thought the dryer might be going out or something and and they sent a service technician out within like three days. They were able to fix it . I've never had any issues with Choice and every time I needed to use the service or anything it's always been a prompt experience.

4 years ago

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Verified Customer

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Donna Carpentersville, IL

They've always been responsive and they're a great company. They are very very quick to answer and they understand what the problem is when they set up the apppointment. I had a leak where the water was coming up under that floor and they sent someone and they cut a hole in the shower just put a patch over it and it was taken care of. They're not responsible for replacement or anything.

4 years ago

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Verified Customer

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James Lithia, FL

Choice Home Warranty has always been willing to help get as quickly as possible. They have always worked quickly to get someone out here to fix this the items we are having problems with. We just repeated again for another six years. We are happy with the service. Not long ago we had to fix the garage door and they had someone out within two and a half days to fix it. No issues with the warranty, everything went well.

4 years ago

Choice Home Warranty Reviews