Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Katherine Pennington Miami, FL

This is what I dislike. I wanted the same company who put the new unit in to comeback for the service call. With your current system it can’t be requested. Made fifteen calls to get that company out here. Second thing I had an entire AC system put in the Florida house. I got the written Warrenty for both the inside and outside units. I have requested these for the Texas house units I have not gotten it. The company that Choice sent was great. Adam was very good as were the installers. I have found CHOICE to be a good value.

3 years ago

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Jay T Sexton Hampton, VA

Everybody is kind. The people I've talked to on the phone have been very, very kind and quick in getting my information. There's been a couple of times that I've had financial issues with meeting my bill. But I've been able to call and they've worked with me so I wouldn't lose my home warranty. And I think that's awesome. That's really caring about your customer.

3 years ago

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C

The two incidents that I had over the past couple of months were positive ones. I was notified each day about what progress was being made and I was informed of the opportunity I had to get my own contractor if that would be necessary, but in both instances within the 48-day contract period for finding service, Choice was able to address the issue. So there was no need for me to go ahead and operate on my own, so to speak. I just had to pay for the initial service call, which was a reasonable amount less than I would have been charged had I gone out on my own and searched for a repair person.

3 years ago

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Verified Customer

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Angela

I've been with them for quite a while, so it is a good value. The technician that recently came out was the best. He was excellent. So I rate the service very high. As far as being trustworthy is concerned, they did keep in touch and the appointment was kept and today I'm getting a follow up. They were very forthcoming and did everything that they could do to make sure that I received service.

3 years ago

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D

Their website's good. When I go on there I can put a ticket request on the weekend when I have time if it's a non-emergency ticket. And by Monday afternoon, I get a call from somebody that they're coming, so know that they sent it out already and somebody's answered. I've always had a really fast response and I can't think of any time that I've ever had to resubmit a ticket. It works out pretty good and I'm not really an online person.

3 years ago

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Thomas

I took advantage of a multiyear contract and I thought it was super reasonable. I got answers to my questions right away and they were real flexible on getting me the service I needed. Had a A/C call on the property and the guy had to come back out so Choice left the the request for help open and I only had to pay for them to come back out the next day.

3 years ago

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Verified Customer

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Ellie

Basically it covers everything. It's not just one item, it's everything, so for a warranty on everything, it's a good deal. Calling and setting up the claim and getting someone to come over was all very easy and fast. Everything was done in a very reasonable, fast manner and there was nothing left to complain about it, though it was an easy repair.

3 years ago

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Lee

Sometimes you have to wait until they can find someone to come to help you. I would assume it's because the people in the industry don't want to accept the fee that they're willing to pay for a call. So sometimes you've got a repair person that would come that is within 10 minutes of you and you've got somebody else coming that is driving half an hour or 45 minutes to get to your house. It just seems kind of silly to me that you have to wait. I waited a week for someone to come because they couldn't find anyone that would come. The people that they have gotten, finally, have been very acceptable, so I can't complain about the service, it just takes a lot longer than necessary sometimes to get help.

3 years ago

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Verified Customer

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Gloria

Every time I've needed to use it, eventually somebody came pretty quickly and evaluated it and made a decision about what needed to be done. Right now, my dishwasher is not working and so they told me that I would get a voucher. So I'm waiting on a voucher and I'm ready to purchase one now. But I'm kind of waiting on the voucher, and the voucher is only good for Lowe's, and I can't use it on anything else. So that means I gotta delay my desire to get a dishwasher until Choice decides to send the voucher.

3 years ago

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Verified Customer

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Anonymous

Quite a long time ago, I was with American Home Shield and I was very dissatisfied with them and hesitated even getting another home warranty at all because I was so disgusted with how I was treated and the service and everything else about it. And so I was pleasantly surprised at the service I've gotten the quality and the response and everything from Choice Home Warranty. Immediate response and good service.

3 years ago

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Don

They gave me a great deal. The guy that came last time was excellent. The guy's name was Larry, and he actually owns the company. I called him because y'all told me that I could call him and find out if he could come earlier. The guy actually came that day and did the repair for me and he owns the company, so he's usually not one of the repair guys, but he came on his own and came that day and fixed the problem. So to me, that's excellent service right there. I really appreciated his work. And I even tried to give him extra money for coming and doing it and he wouldn't even take it.I know y'all have certain people that you go to, probably because y'all have a contract with them or whatever. But it seems like the smaller companies do better work for you. That's just my opinion because of the two that we've had service our stuff and they've done excellent work for us. We had a problem with our dishwasher. The first guy that they sent ordered all these parts and everything. Come to find out the dishwasher didn't need none of those parts. The third person that y'all sent out, he was from a small company, local. He solved the issue in one day after I'd been waiting for three weeks for the parts to come in. So whoever the third person that y'all had come, y'all should use them more often.

3 years ago

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Verified Customer

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Cathleen

I signed up for I think a three-year plan and I'm thinking, oh my gosh, what did I do? But you don't know until you have to utilize the service. So I'd had it for a year and then I had an issue, and then I had such a good experience making the claim and getting it fixed. Whoever customer support was, they would e-mail me or text me. They said, we're still looking for someone - we haven't found someone in your area. So they kept me abreast. I didn't feel like I was in a vacuum waiting to hear from someone and wondering if they were doing anything.

3 years ago

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Verified Customer

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Cozette Hodo West Chicago, IL

I have not had a bad experience with them yet and I recommended them over to someone already. I called in and they were very prompt with providing me with the service to come out to check out my system that needed to be look at. The overall experience was great and they send the best technicians out. So far, the technicians are very professional and follow up and call you back. Kept me in the loop and then someone else came right back out.

3 years ago

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Hardik

I would strongly encourage Choice to continue with the way they choose its vendors. Because I like the quality of the vendor and also I like the way things are handled. I don't know if you all have a phone app. I know I've put all my claims through a website, but I would think that if y'all can develop a recent phone app that would make things way easier because we can submit claims on the go. The biggest thing is to continue what y'all are doing. This is really good.

3 years ago

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Helen

They've been supplying us with quality suppliers and it's one call. You don't have to have a bunch of vendors. Those are one-call service, especially if you have multiple properties. We've had issues and they've resolved issues quickly. The only problem we've ever had is looking for an A/C person in the summer. Sometimes it's a little hard for somebody to respond to it. But they eventually do.

3 years ago

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Verified Customer

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Carrington Smith Ft. Washington, MD

While I haven't had a lot of problems at my house, when I have called Choice Home Warranty, they have connected me with technicians who are skilled and honest. After the appointment was given to me, Mr. H called to make me aware of when he would approximately arrive. He arrived in a timely manner, listened patiently, examined the area within reason, resolved the issue, and inspected everything before he left. He also made sure that I could reach out to him if I had any other related issues.

3 years ago Edited February 27, 2024

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Verified Customer

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Keith Meyers Cleburne, TX

Choice home warranty worked quickly to find a technician and dispatched him out to evaluate my air conditioning issues. The technician tested and discovered that my a/c compressor was bad and sent the findings to Choice. Choice quickly responded and had my a/c unit replaced and covered most of the expenses at a fraction of the cost to me. Now I have cold air-conditioning again and I didn't have to pay a huge Hvac fee.

3 years ago

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Verified Customer

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bradkinker Merritt Island, FL

Able to contact by phone a CHW representative within 15 minutes. 5 times faster than previous warranty company. Response time for CHW to identify and have service representative contact me was within 48 hrs. Service company arrived and fixed AC blower motor within the day of service. I’ve had another warranty provider HSA for nearly 10 years. I’m only sorry that I didn’t find CHW until recently. I now have 2 houses with CHW.

3 years ago

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Verified Customer

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Junus Simon OK

So far I’ve had to use my warranty twice. The 1st time perfect and smooth. Had a tech at my house the next day. The 2nd time the same thing. This time the tech and his company lack of response to me and Choice Home was terrible. Choice home asked me to give them 24-48 hours to contact them. After the 48 hours and nothing the reassigned my claim to another company, and told me I did not have to repay the come out fee since the other company didn’t complete the job. So far so good in my book. Handled things very professionally.

3 years ago

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Nancy Regas San Diego, CA

This is the second claim I have filed. For this one, they scheduled an electrician the day I filed. That's great, however, I would have appreciated a phone call to confirm that was convenient for me. Luckily I was going to be home. If I had missed that email, what would have happened. I called the number immediately and asked if the technician was going to call when on his way. The man said he would tell him. I heard nothing. When the tech arrived, he said he did call. I never received anything. Come to find out he called my husband's cell. He was busy, didn't know who it was from, so didn't think it urgent. When he arrived, he replaced the burned outlet, but didn't have a cover. When you know the job is an outlet, I would think you would have all pieces of equipment available. So he left. When he didn't return, we called. He said he forgot his wallet and had to go home. He was kind, polite, but said the way the drywall was put in, it would be deepset. I had another outlet put replaced and didn't have that issue. I am happy no fire issues, but not real happy how it looks. The previous claim I made was for a broken DW. Despite them telling us they would replace it, they gave us very little money. I was able to get it increased by $100, but didn't come close to the cost of a new DW [and we didn't get the most expensive ones]. It was very frustrating and had to wait a long time for the e card from Lowes. Also, as a comparison shopper, I was frustrated that we were restricted to Lowe's only.

3 years ago Edited January 24, 2024

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Verified Customer

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Rex

When we bought the house, the warranty was included in the closing costs and then we renewed it. The garbage disposal got to where it wasn't working right. They sent a guy out to look at it and he looked at it and he said that it needed to be replaced. That was on Friday. He was back Monday to replace it and he was very knowledgeable and just a great overall service experience.

3 years ago

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Verified Customer

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Lonnie

I like the price and coverage. They have been very responsive when we've had a claim and we've never had to wait very long at all. I was putting a new ceiling light in and I didn't have power all of a sudden for some reason so I put in the claim and they had a guy out within minutes. Probably about 30 minutes and he fixed the problem. But I've had another problem where he fixed the problem while creating another problem that he didn't know about. I've got to call Choice Warranty and tell them about that and see if we can get that problem solved.

3 years ago

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Verified Customer

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Victoria

I used my warranty for my garage door and a technician came out right away and repaired it. They were timely in getting my claim filed. I mean the only thing I would have to say is that I was put out quite a while for them to come and fix my problem. But then it ended up where the person that came out ended up coming out much sooner than what was anticipated. So it worked out.

3 years ago

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Ron

They have been very good. We've had a couple different difficulties in the last four months and they have gotten to us and got it fixed and just like that, it was great. So the customers and the people that come out are very, very good. Our washing machine broke and the guy was out here the next day. He said it would be three to four days before the part came in and they could get it and he showed up within three days because they found a part at another store so that was very good and very fast.

3 years ago

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Steven

I've used it twice recently. One was for my dishwasher and the other one was for my air conditioning unit and they were very efficient. The customer service responded very quickly and the technicians came out and kept their appointment. They were there when they said they would be there and got everything done very quickly. They also called me and gave me updates as to what was wrong and how they fixed it. It was really good.

3 years ago

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Parmjit

They got the work done and they're reasonably priced. I've had to use them twice. The first time I had a warranty which basically says you can either replace it or repair it. They couldn't replace it or repair it. They just gave me half of the money of what it cost me, so I don't know which way that was. They are not very attentive to the problems that the customer is going through.

3 years ago

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Verified Customer

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Jerry

When I bought the house they had a one year full coverage on it and I've just continued it because they've done fine. They're always responsive. Just a week and a half ago my refrigerator door wouldn't seal so the guys come out. The only drawback is they have to order the parts, so we still have to wait until that comes in and then they'll come back and get it taken care of.

3 years ago

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Verified Customer

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Christina

They get right back to you and they make it easy for you to process the claim. I used my warranty to fix my dishwasher. I was contacted right away to have a service guy come out within 24 hours. My dishwasher needed a part replaced. They mailed it right out to me. The only downfall is service did not call me back to reschedule the part to be put back on so I've been waiting a little over a week on that side of it, which I'm not happy about, but as far as the initial serviceman coming out to diagnose it and order the part that went very speedy. But on the flip side, waiting for somebody to contact me to put the part that was delivered to my home, they've kind of fallen through on that part.

3 years ago

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Gerald

They're very attentive to whatever your needs are and any questions you have. They answer them and they also don't have a problem with trying to upsell you, which I think is a great characteristic to have for a company. I recently left Choice, believe it or not, to go with another company that had a better price and it was no comparison. I dumped them like two months after and went back to Choice for their quality of service. I just recently had to use it for my A/C unit. Originally Choice Warranty gave me like a two day lead time before the technician would be there, but they called me the same day and they came out and took care of the problem. They have a great network of technicians there. They're good at what they do.

3 years ago

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LaTanya Monroe Florissant, MO

First thank you all for your prompt response time in getting someone out to out hoke to service our furnace. Second, the gentleman who worked on it was very kind and knowledgeable about what needed to be done in order to fix the unit. We were truly blessed, dealing with service people especially privately contracted you never know what to expect so our entire experience was amazing. We were quite impressed the gentleman was soo kind and knew his stuff. That's Choice Home Warranty for everything!!

3 years ago

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Stu Crossville, TN

You all have been great. The problem has been with the service people. They are good at their jobs but this last time it took over a week to get an appointment. Then on the day of service, they cancelled with no real communication and no reason. This all done by text. Then it was another weak for them to come back. 20 minutes later he said it was unrepairable. It’s been 3 days and no word from sears. You have been communicative which I appreciate.

3 years ago

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Owen Nixa, MO

Choice home warranty is great, but the company 417 Mars wasn’t the best to fix my built in microwave. The door spring piece had broke and came off, so he drilled another hole in the door and put the spring back in, but the door is way too loose. I had him come back and check it, but he said it was supposed to be that way which it wasn’t before.

3 years ago

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Catherine Houston, TX

I don't like the fact that if you have an emergency situation that must be taken care of immediately and you cannot wait for the approved contractors to come out, that the company will not even consider paying at least what they would have paid to their approved contractors for a situation that was definitely a covered repair. There should be some reasonable accomodation. Other than this, I have been pleased with the other times I have used Choice Home Warranty.

3 years ago

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Joe Bay Village, OH

Over the weekend we discovered that the gas oven and broiler didn’t work. We contacted CW They replied in 2 days but service tech visit was 8 days later. Unacceptable with holidays approaching. I contacted the service tech that day. He understood our situation, rearranged his schedule and was able to repair it just 2 days after the call. Scott was very patient and knowledgeable. Nice job.

3 years ago Edited December 21, 2023

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Verified Customer

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Mark Matherly Burlington, NC

Although it took several days for a repair service to 'pick up' our claim for repair of our microwave, after they did the repair was done in a timely manor and very professionally. I'm not sure the repair would have cost any most out of pocket than the $65 trip charge, but overall I have been satisfied with the home warranty the few times that I have had to use it.

3 years ago

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Verified Customer

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Jeff

When my son`s air conditioner went out in the midst of Houston`s heat wave, I called Choice Home Warranty. Within a day the problem was fixed and the kids were cool again. The service technician was very satisfactory. we were very pleased with the results. I give Choice Home Warranty to my kids as a Christmas present, it has proven to be a very good investment for all.

3 years ago

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Betzgu3 Newark, DE

Had an issue with my home air conditioner while away on vacation. Submitted a request online and the issues was resolved within 2 days for the fee of the service call agreed upon in the contract and no more than that. I couldn't be more pleased to have Choice Home Warranty when things go wrong. They are efficient and responsive to the needs of their customers.

3 years ago Edited September 15, 2023

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Verified Customer

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Fee Tuck Killeen, TX

The repair company was out fast and the claim process was easy. They kept me in the loop on what was going on with my claim. My Representative listened to my concerns and, she worked with me to make sure we were happy with the outcome of our claim. Only thing I don't like is them paying out to replace the appliance.They can do better in that area Going to laundromat is for the birds.

3 years ago

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Verified Customer

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Casey Keidser Las Vegas, NV

I had fidelity as my home warranty for years with nothing but headaches. I’m thrilled to have found Choice Home Warranty. I’ve only needed to use them once so far and they’ve already exceeded my expectations. Lower annual fee, lower service calls fees, fast and effective service with vendors and great customer service. I honestly couldn’t be happier.

3 years ago

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Verified Customer

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Sandra Randolph Rockledge, FL

I have had Choice warranty now for 3 years in September. I am very happy with their service. They are quick to respond with a service call. The service techs are always very personable, friendly, knowledgeable, and experienced. They have always either fixed or replaced everything covered on my plan. I recently renewed my policy. Very happy with Choice Warranty.

3 years ago

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Celena

3 years ago

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Anonymous

Two or three years ago this fellow came, I had some smoke coming out of an outlet in the kitchen and he says to me. I can replace this, but you need to have them all replaced. So I said, well how much is that? He was going to replace the one that was smoking because it was defective, but he wanted me to do all of the outlets. I had three more. He said it was going to cost me $1200 and I just just didn't sit right with me. So I didn't do it. I recently did it because I had an electrical problem in the kitchen and I just decided to be safe and make all of the outlets.

3 years ago

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Verified Customer

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Anonymous

I'm happy with them for the most part right now. I needed to use it for my A/C. Of course it's the summer time it went out and then they came out and repaired it and fixed it right on the spot. Didn't have to wait for parts. They're very responsive. When I submit a claim, they respond almost instantly and I really enjoy that. If I have any issues, I like the fact that I can send them an e-mail and they're right on response, and come back quickly.

3 years ago

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Verified Customer

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Miriam

It took a very long time for them to get somebody out here. Not too long ago my air conditioning went out on a Sunday night. I called in and of course there's no one there Sunday evening. So I placed a request online and I didn't have anyone show up to my home until late afternoon on Tuesday. I was without air conditioning in 95 degree weather here for 2 1/2 days. The service once they got here was very good. I think they're getting a little pricey.

3 years ago

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Verified Customer

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Richard

Never had a problem. It is a great value. It's very reassuring to know that items that often breakdown when you least expect it we have an organization that will watch out for us and help us out. Both times I've used it I got feedback by e-mail very quickly saying that the problem had been received and they were trying to match up a vendor for the for the problem.

3 years ago

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Stephen

When we started they didn't have a lot of good vendors that could handle the problems, but they've changed. We have more people in my little area. I live in a smaller town. The customer service is good and the vendors come out in a timely manner that's improved dramatically from my my latest experience. They get things fixed very quickly. The communicate pretty well.

3 years ago

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Anonymous

I like that you can put in your claim anytime online, and they're pretty good at getting back to you on that and giving you a time. Recently my air conditioning motor broke, but it was replaced last year and so they they brought a new company and this company did a better job than last year. He was just helpful and he did it the same day even though it was kind of running late. They seem to answer my questions, sometimes it's not like right away, but they seem to communicate back with the vendor.

3 years ago

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Verified Customer

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Myrtle

They were very efficient.They got here when they said they would. I was very, very pleased. My air conditioner stopped working and so I called them. They got here right on time and it wasn't like I had to wait a couple weeks at all. It was several days and that he was here. He was very efficient, very pleasurable, so I don't have any qualms about the man that came out here.

3 years ago

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Anonymous

They've been really good. There's only been one little problem and everything else has been good. I just did my air conditioner started to act up and I called them. They sent a repairman out, said it was working, but the parts that were needed were starting to give way. They weren't as good as they should be and he's coming out today to replace them.

3 years ago

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Verified Customer

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Irving

The electricity in my house kept flickering on and off. And we thought it was just a light bulb, but it wasn't. It was actually the old wires in my house and Choice Home Warranty brought electrician out just to fix the problem. Anything that needs to be fixed Choice Home Warranty gets the right people with the right experience to solve the situations that need handled with my house. Very positive.

3 years ago

Choice Home Warranty Reviews