Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Anonymous

Our air conditioner and heater broke and they contacted a company to come out and fix it for us. My oven also broke and they would only work with one vendor down here and it ended up that I just had to pay for it myself because the vendor insisted that you be there and this was a rental house and it was like a couple hundred miles away so in that case, it wasn't a good experience. Fixing the heater went really well. It probably had something to do with people that approve it. The company that I wanted to have fix my oven refused to work with Choice Home Warranty because they said they were difficult and they took too long.

6 years ago

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Michael

My washing machine quit spinning, leaving sopping wet clothes in the washer. When I called and explained the problem I was having choice immediately responded. They found us a technician and had them call us and set up an appointment time to have them come and fix the problem. They were right on time and contacted us before they came. All I had to pay was the $60 service fee. It was great.

6 years ago

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Becky

I'm very impressed with the customer service. There was one incident recently where I had replaced the P-trap underneath my sink and they denied it but when I called and complained in a very respectful way they did send me a check for a hundred dollars so I thought that was fair. Most recently I had some water in the basement and the leak was coming from the humidifier in the furnace so the plumber was sent out by choice and they were able to find the leak and repair it.

6 years ago

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Don

They were very quick to send a technician out and they did a very good job. One of the technicians didn't quite have the equipment that he needed to finish the job and said he would be back but it was about three days before he contacted us and we did have him come back. I wish they would send out a technician of our choice instead of their choice.

6 years ago

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Antoinette El Paso, TX

I have had it for some period of time and I have had an excellent experience with the service. They act very professional and are quick to respond to my needs. The people who come out are very professional and extremely knowledgeable and very pleasant to work with. I had a washing machine quit working and they were able to determine that it was not able to be fixed and the gave me an amount of money back which helped me to purchase a new machine.

6 years ago

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Janet

I always had wonderful service. When I call, right away, within a day or two days, the service is always polite. Last week I had trouble with my toilet and I called them up and they sent the plumber and he repaired it within ten minutes and he was very clean and neat about it. Always right away we get the plumber or whatever and then within a couple of days they're there.

6 years ago

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Alvin Spring Hill, FL

My last two calls were answered immediately and they sent competent people to repair them. My hot water heater was not producing any hot water. We found Choice and they immediately got back to use and gave us the name of the contractor that would be coming out. They were here the same day and repaired it. We've had two experiences with Choice and bot instances, they returned calls immediately and provided contractors that did the job. I would call that excellent service.

6 years ago

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Denise Fort Mill, SC

They responded adequately and within a short period of time after I had any issues. Just recently, our fan in our bathroom didn't work. We called on Monday and they repaired it I think on Tuesday or Wednesday. It was done adequately and the service technician was excellent. We've only called them twice in the last two years and they took care of everything within a short period of time. It was done properly.

6 years ago

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Anonymous Clermont, FL

They get back to me regardless of whether it's a holiday or weekend and I'm a satisfied customer. Over New Year's Day, my refrigerator went out and they had someone to my house for the repair within eight hours. Everyone that's ever been sent out to repair anything has been outstanding as far as their knowledge ability and how fast they respond and they were very professional. Well worth the money.

6 years ago

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Frank Painesville, OH

I've had two calls to them since I've owned my condo and they were right there and immediately took care of my problem. Both of them were dealing with plumbing and I did not want to have any problems with water leaks. They came the next morning. The first was my sinks were clogging up and they were fairly new. They came over and fixed both sinks and had them unclogged. The second was just about three or four weeks ago. My toilet seat had broken and we noticed the water leaking. We turned off the water immediately and called Choice. They had somebody here the next morning and it was fixed.

6 years ago

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Patricia Shreveport, LA

They get right on the job requests. The last time I used Choice, it was my air conditioning system, it wasn't heating. I called them and they set an appointment up with one of their contractors and they came out and fixed the problem. The first time they came out, I had a different guy, but it didn't work the way it was supposed to, but the next guy that came made everything work right. He didn't really fix it, and I had to pay a service charge and about a month later, I had to call back and pay another service charge. I don't think I should have been paying two service charges on that.

6 years ago

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Anonymous Surprise, AZ

They were prompt and they get to work right away. They took about a week to come back and replace the part. The gentleman that came out for my dishwasher, diagnosed that he knew what it was, he said he would turn a report in and that they will go ahead and cover the replacement cost for the dishwasher, which they did. I was able to buy a new one, but it wasn't completely covered. The first time they came, they were prompt, very professional. The second time, the gentleman came and diagnosed the problem right away, but he said he wouldn't get approval from the company. He ordered the part and it took over a week to get it back and replace it.

6 years ago

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Richard North Las Vegas, NV

I've gotten two or three incidents where I needed it for assistance and they responded in a timely manner with quality service people who are courteous, knowledgeable, and punctual. I had a problem with my garage door opener. They contacted a service and he responded and put in a new garage door opener and got it working properly. I was very satisfied with that service. They respond very quickly to any situation that might arise. Normally if I call them one day, within the next day, I've got somebody here to correct the problem that exists.

6 years ago

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Tony

Unfortunately the few times we've had to use choice over the last year we've had to have multiple technicians return to repair the same work. We had an issue with the air conditioning condenser. They dispatched a service agent. Within a couple weeks the same issue repeated itself and they re issued another agent out at no additional fee. They have great customer service they just need to work on their quality control for their technicians that they dispatch.

6 years ago

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Bernie

They've always responded to my needs and been very prompt. Every time I've called them, no matter what it is, they've responded by contacting the provider. My garage door broke and I got a call within and hour or two from a garage door mechanic who came out and fixed it. They've approved everything except my heater which was 40 years old so they didn't pay for that.

6 years ago

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Danny

They respond quickly and they're very polite and they explain everything to you. I had a dryer go out in my laundry room and they were there within two days to fix it. It would have been replaced if necessary so I'm very fond of the service they provide. The repairman was very prompt and courteous. I just wouldn't want to be without it because I think it's a great service and you never know when something happens in your house.'

6 years ago

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Nicolai

The quality of work is very good and even my heating system is better now than it was before. When my heater broke I called Choice and it was easy to set up an appointment. Within one hour the heating company called me and the technician came the next day. He ordered parts and when they came in he was able to fix it. It was very fast. I like that they work with several local companies which creates competition and fast response.

6 years ago

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James

All the issues I've had have been dealt with in a timely manner. I had one technician show up late because he was misscheduled but other than that the service was good once he got here. I needed to use the warranty another time for a leak and was told the shower was connected wrong. I thought they could maybe connect it for me but they told me they don't do that so I had to do my own but he did fix the leak on the bathroom in the first floor which saved me money.'

6 years ago

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Patricia

I was very happy with the price Choice offered. When we have a problem the company they choose is there within 24 hours. When we first moved into our house we had problems with the AC and the company came the next day and got it up and running. It was wonderful. We've called three different times and all three companies that came were very good and knowledgeable.

6 years ago Edited January 10, 2024

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Barbara Missouri City, TX

Every time I've needed service I've got an immediate call back and the service representatives that come out have been very good. Maybe about 3 weeks ago I needed to use it. Electrical over my sink was not working and I think the next day I had a technician out and he correct the problem. I've used another company several years ago. Choice has certainly been a plus compared to the prior company.

6 years ago

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Rick

They have been immediate in responding. Technicians come out quicker than I expected. The last time I used them was for a refrigerator repair and it wasn't cooling and I didn't want my food was spoil. I called and immediately I got a response that someone would be out the technician came out fixed it and I was happy as can be. I would recommend them to anybody.

6 years ago

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Juan

I'm very happy with the service. The quality of the technicians can vary a little bit but in general is good. When I had the air conditioning fixed, they were here the next day and it was all very well managed. The majority of the claims that I've placed were attended to in a very brief time, though there were a couple of claims where it was not clear whether the service was covered and I wasn't too happy when I had to pay.

6 years ago

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Tammy

I really like this plan but have 1 thing to say that hurt me deeply. My central air went out and was unrepairable. I had just had a massive heart attack and it was middle of summer. I called you you sent a repairman and he said was not fixable. Then you hit me with a brick you said it was consider ed upgrade and the warranty didn't cover that. When I bought the plan you said it was covered as I told you how old it was. Then pow I was so angry I couldn't see straight. I had to borrow the money from my son who was about to marry. His fiance was so mad at me I didn't get any time with my son and since they've been married I have only seen my son 1 time for 15 minutes. I don't believe I will renew again heartbroken.

6 years ago

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James

They do a great job and are very professional. Customer support is very prompt, courteous, and they take your business right away. We've had to use four or five times over the course of the last three or four years and it had always been prompt and excellent service. We used the warranty within the last month. We had a stove stop working and they gave us an appointment the very same day and they came out the next day.

6 years ago

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Charlie Belleville, MI

I had experience with two other companies and I didn't get the follow up I anticipated so I switched. I was able to get the claims off pretty seamlessly with choice. I had a problem with the washer and they ordered the part and fixed it just as they said they would. He was timely with his call and he followed through in the time frame he said he would.

6 years ago

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Shelia

When I call them they get in contact with somebody. They usually call me that day or that night with someone that will come out. They will also put it on my computer with the contractor name and number. They come out, survey, and then they tell me what's wrong with it. They either fix it then or order a part. They are very nice people. I've been using them so long a lot of the repair people know me.

6 years ago

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Rebecca

They were real prompt. The lady I talked to on the phone to get the warranty was very nice and very helpful. The people at the plumbing company that I used were very nice, very helpful, and very prompt. My garbage disposal wasn't working and they came out the next day and checked it and they installed a new disposal. Choice doesn't ask you 50 questions about what happened and why I need this. The just call the plumbing company and they come out and check everything.

6 years ago

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Kenneth

I think they are very careful about what sort of services they provide and many of the service providers are not very dependable. One time our furnace didn't work so I called. They immediately got me in touch with a person who came to the house. We needed a new motor for our heat pump. He said he had to go order it and he'd be back. Never heard from him again. I called Choice after a week and said this guy wasn't doing a job. They then said find somebody locally and we had to submit a bill then they paid it. Never have we had a person come to do service that is not complaining about choice home warranty.

6 years ago

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Edna

Every time I've had a problem I've called them and they've come through for me right away. The last time my refrigerator was making some noise and was making ice. I called them and they called a repair man right away. He explained to me that the reason it makes ice is because we leave the door open too long. They have qualified and knowledgeable repair men when I need them.

6 years ago

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William Mount Laurel, NJ

Aalways get right back to you and get you scheduled right away. I'm having a refrigerator problem right now with the ice maker but it's been ongoing. It's older and I don't think they can get the proper parts. There was a problem with my microwave and they decided instead of fixing it, they would just send me a check to replace it. They've always been prompt and sending somebody out, even if they had to order a part. It was ordered and installed it in a prompt fashion. I just find them very easy to work with.

6 years ago

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Joe Whitehouse Station, NJ

Seem to be responsive. ..When I call or email, I get responses back to the email or a phone call back. We've had to use the warranty several times. I've also been a customer for over three years now for the basic appliances. The time frames for the repairs work out well for us. I had to use the warranty for the washing machine and things worked well. It needed a couple of different parts in order to correct the issue and the technician was able to get approval on the parts and get them installed for me in a reasonable time frame.

6 years ago

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Scott Altoona, PA

Never had any issue with the customer service. They've answered all my questions and were very courteous. I used the warranty twice. One for my microwave and one for my washing machine. Both times, it's been very good experience. They've answered all my questions. I even had trouble with my service pack and they got me a new service pack and things got done pretty quickly. It was fast and easy. I just made a phone call and they took care of the rest. They've just been very good and did everything they told me they would do.

6 years ago

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Maryann Philadelphia, PA

We were really in dire straits last month when we had a flood in the basement and they really escalated it for us. They came out that Monday and took care of it as soon as they could. I've never had an issue yet with them and so far, they've been good and provided the service that I needed. When I called to reinstate my policy, the representative that I talked to was very helpful and funny and very down to earth. I enjoyed talking with them.

6 years ago

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Jenna Philadelphia, PA

Everyone has been super. Any time I've called or had any sort of questions, they service has been great. My kitchen sink stopped working so they came out and replaced it. I just really like the fact that the agent that I talked to initially offered me a three year plan at a discounted rate, which makes sense because I'm going to need a plan every year. So to get that offer without having to track it down, I really appreciated that.

6 years ago

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Anonymous Clinton, MD

You don't have to wait, they come out and the people they send out are very professional. They do good work and I don't have to wait too long for a response. I usually need it with my heating system and I only had one bad experience. That was with one of the representatives they sent out. But other than that, everyone has been very professional and to the point except for that one.

6 years ago

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Anonymous High Point, NC

When I first started with Choice Warranty, I put in a claim for problems that I was having at my house and they were very good. My oven went out and they selected someone to come to my house to repair it. It was done in a timely manner. The second time, I had moved and I had an issue with my washing machine and that was resolved as well. I had called Choice Home Warranty a few weeks ago, and I don't know what happened but the people were very rude. I had already recommended friends of mine to use Choice Home Warranty and the man told him not to ever call back. I don't know if they switched management or whatever but I wouldn't recommend Home Warranty to anybody after that happened.

6 years ago

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Joseph Mocksville, NC

They were very prompt with all the requests that we put in. We have a condo and Choice Warranty was right there for us. We needed a dishwasher, we've used it for electric, plumbing, we've it for everything that we needed. They were right there. So they are very accommodating to all of our needs. They were very proficient in their jobs. All of the reps that I needed were very accommodating and there were no problems.

6 years ago

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Arthur Salvo, NC

So far they've been very helpful and we've had no problems using them. We had problems with the air conditioning because we have three air condition units in the house and the newest one went belly up and we had to use the warranty. They've been very helpful with this problem that we have run into. This is the fourth time that somebody has come in and checked the air conditioning and I know it's not their problem, is the company that came over, but they were very helpful and very responsive. We got call backs so we are very pleased with it so far.

6 years ago

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Nazim

Choice is very prompt, courteous, and fast. I'll file a claim and within one hour a company will be assigned to look at it. Sometime with the vendor companies you will have to go back a second time but I have not a had any problems with choice. I had one really good experience with them when my washing machine broke and they offered me money to buy a new one and they made sure I was happy about it.

6 years ago

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Anonymous Topeka, KS

They pretty much gave me all the information I needed and they did a good job of what they did. My air conditioning unit had run out and I thought it was gone completely and all it was was a fan blade. They came out, did the job, explained everything they were doing. I enjoyed the way they did their business. They're very prompt and knowledgeable on what they're doing and try to explain it for you. They just do a good job.

6 years ago

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Rebecca Norfolk, VA

The first time I called they didn't understand what I would need. The second time I called, she understood exactly what I was saying so we went for it and everything was done correctly and she was an excellent representative. The person they selected to come to my home to fix my washer was quick and had newer stuff and I appreciated that. Everything was done with clockwork. It was wonderful. The person who came to do my work was perfect. We worked well together and we understood the problem. I'm really happy and it works.

6 years ago

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Serge Kissimmee, FL

I'm pretty happy with the customer service but it depends on who I have on the phone. Sometimes some people are much more friendly than others. I like the friendly ones but they did a good job. I had the dishwasher that needed to be fixed. I paid $45 and then he said he had to change it so he was fixing it again this morning and I didn't have to pay again. I saved $200 on the repair. I had a backup on my toilet and I couldn't use the bathroom. They wanted to give me the service five days later and I think that's not good so I paid the plumber and now they're going to pay me back but it takes a long time before they actually come.

6 years ago

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Gene

My heating system when down and I called them and they didn't get back to me right away. They're supposed to get back to you within twenty four hours. So I called them again and asked them what the problem was and why they hadn't gotten back to me. They had said they were having difficulty finding someone in my area to take care of the problem. I had told them I could get the heating guy that I had used before and they authorized it and supposedly would send me a reimbursement check I haven't gotten, but they said it could take up to a month or so. I did have a little it of an issue with one guy they kept sending me. He took about three or four times to finally get the problem handled which was a little bit annoying. I have Choice Warranty on two properties and for the most part, they did good. They've handled most of my situation.

6 years ago

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Janet Chicago, IL

They came, but didn't come in a timely manner. They were about a half an hour late but they take care of what needs to be done for us. I needed to use my warranty for my AC. I called choice warranty and they set me up an appointment really quick and then they called me to let me know they were on their way and what time they would be there. Everything was really good and on time for me. I was happy. We appreciate them coming out. Everyone has been very memorable and nice. I was happy with the service.

6 years ago

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Wayne Venice, FL

They're quick to respond. My dryer went out and they had somebody here within two days to replace the element. I'm very satisfied with that. The last one wasn't fixed by Choice Home Warranty. The guy they sent out didn't have very much knowledge in fixing my dishwasher so I called back and they sent another person out from another company and not we are waiting for the part.

6 years ago

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Tamara Gilbert, AZ

They gave me a good deal and I got good service for them. I've used them 4 different times and they were awesome. The first time my garbage disposal broke and they came out and fixed it. They told me there may be water damage so they called somebody to check and I did have damage and it ruined my floors and my homeowners insurance ended up covering reflooring my whole house because choice warranty caught that. I've gotten really quick responses and they've always covered everything.

6 years ago

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Chimere Marietta, GA

CHW's service has always been excellent only issue I've had has been with one of the vendors. My heat stopped working and I called customer service. They sent me info vial email about the vendor and appointment time. The vendor told us the problem and said the part was supposed to here in 3-5 business days but that was the beginning of November and it didn't get in until the end of November. So it took 3 weeks to get fixed. I think choice should do a follow up to make sure that the vendor you guys send out has completed the job to the satisfaction of the customer because that can reflect poorly on choice if the vendor doesn't do the job promptly and well.

6 years ago

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anonymous Birmingham, AL

A friend recommended Choice Home Warranty to me. They are very courteous and helpful. When I call they are very quick to resolve the problem. I had a plumbing problem and called on a Sunday and they had someone lined up that afternoon to come on Monday. That was fabulous. The person that came knew what the problem was and had the part in his truck to fix it right away.

6 years ago

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Anthony Arlington, TX

Someone always answers the phone 24/7. I had a problem with my billing the first month and I called them and they took care of it right there on the spot. My refrigerator stopped working and the service guy was supposed to come Tuesday but he called Monday morning and said someone had canceled. You don't get that too often. It was great. I would recommend them to anyone.

6 years ago

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Leslee Chandler, AZ

So far I'm really happy with them. The payment is way less than american home shield. The contractor's american home shield used was horrible. So I went with choice. I used them for my refirgorator, it was great. They covered the part. I used them again for my pool and I was upset for my contractor. I didn't have a problem with choice but if I have a problem with my pool again I will not have that company out again.

6 years ago

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