Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Laura

Prompt expert help and good communications and repairs!

1 month ago

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Walter

Waiting on tech to come out on the claim I filed, two weeks out

1 month ago

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Connie

I think if they can't repair, they need to replace the items without so much complications.

1 month ago

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Tonya

Stilling waiting from Aug, 2024 for a reply. Choice warranty said GE that did not submit paperwork, GE states they did.

1 month ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”.

Sep. 18th, 2024

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Edison

Great company. saves a lot of money!!!!!

1 month ago

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Mike

Outstanding service and support. Recmend it to family

1 month ago

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Dana

When I need to use Choice, it is great service.

1 month ago

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William

Fast service and professional craftsmen.

1 month ago

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Abdul

Choice Home Warranty is very good and reliable!

1 month ago

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Renata

The person that come was very nice very professional

1 month ago

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Heriberto

GREAT COMPANY , FAST RESPONCE, HONEST, RESONABLE

1 month ago

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Diane R Avery

1 month ago

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Dennis

1 month ago

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Xiaoying

Quick and professional service provided.

1 month ago

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Suzanne

The company that came was very good choice did good job this time

1 month ago

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Charlotte

They delivered when I needed them for my garage control

1 month ago

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William

Costumer service hours and lack of speed finding a local contractor to repair broken items is inadequate.

1 month ago

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Rebamike

I liked the experience and knowledge of technicians sent to do the repairs.

1 month ago

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Atif

I like the service of the company. It's worth it!

1 month ago

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Keith

Everything was done on time and had. No problems.

1 month ago

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Lia

Great services, have recommended to other homeowners.

1 month ago

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OLUSINA AKINDURO

Very efficient and professionally executed work

1 month ago

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Louis Riva

Great Service! Friendly technician easy to schedule

1 month ago

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Dinesh

Great company to do business with. We like CHW

1 month ago

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Stephanie Spann

He showed up and did his job quickly. He was very pleasant.

1 month ago

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Kimberly

They had someone here fast fix my problem!

1 month ago

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Yolanda Alexander

Claim completed quickly and on the first day.

1 month ago

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Victor Ramirez

Fast response, they addressed problem fast

1 month ago

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Sharon Molsbee

The professionalism and the customer service an

1 month ago

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Neil

Quick response and excellent circle time

1 month ago

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Felicia R Sam

Speedy time of dispatcher scheduling my appointment

1 month ago

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Roger James

It was very helpful and information was very helpful.

1 month ago

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Thomas Cannon

Customer service was great. They always took my calls

1 month ago

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Chevy Mcleod

1 month ago

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Gary Harris

Very prompt service. Fixed in a very timely manner.

1 month ago

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Tina Do

The customer service quickly scheduled the technician from manufacturer come to diagnosis and repair the freezer of my refrigerator. The technician is very good, quickly find the problem, order the part. Then, he come back to replace the part. My freezer is working fine now. Thank you!

2 months ago

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LeslieS

Regular service calls for minor repairs are handled timely and efficiently. Bigger issues like an aged AC unit (more than 15 years old) which needs to be replaced due to necessary parts that are no longer available takes way too long for a decision to be made (felt like too many obstacles were purposely but in motion) and then you still have to pay a chunk of money due to the upgraded system. It's getting replaced (has been authorized anyway) but we are now 7 weeks without AC in a never-ending heat wave in Tennessee and still have to wait another two weeks for the service tech schedule. Knowing this up front will reduce your frustration and expectations.

2 months ago

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Sachin Rana

I have had great experience with choice home warranty , they provide me with great number of essential home coverage feature. It insures security and peace of mind against the thefts and disaster in home and i think it is money used right. Their claim process is straight forward and dealer handles all the things after providing necessary asked documents .

3 months ago

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Pat

I have had mixed experiences with Choice Warranty, most of them unsatisfactory. When submitting a claim, it has taken a week or longer for a technician to arrive. The communication with the technicians has been difficult. If you are in no rush, Choice Warranty may be a good choice. But, I have been without a functioning washing machine for over a month now. My understating was that if an appliance was unable to be repaired, it would be replaced. That is not the case. With my washing machine which can not be repaired, they sent me a gift card to Lowe’s for $343. Here are no washing machines for that price.

3 months ago

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Richard

The immediate response was great. Also the project was completed within a timely manner. The Technican who responded was extremely knowledgeable and courteous. I was definitely satisfied with the services provided by Choice Home Warranty.

3 months ago

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Brian

The fan motor recently went out on the outdoor portion of my AC system. I called on Saturday and they had a technician out on Tuesday. I was lucky that summer had not started yet, otherwise we would’ve had to get a hotel. I’m hoping that if I need them again they can get someone here much sooner. That’s my only gripe. Otherwise I would have to call someone myself which would make my warranty useless

5 months ago

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James Volheim

I,ve been a customer for over three years. I have been pleased with the service. I live in western Kentucky and sometimes it’s hard to get someone to come out fast, buys that would be the same without a service contract. People do things at their own pace. It is very easy to put in a claim online and easy to track the repair appointments. I will continue with Choice Home Warranty because they have always met my needs.

7 months ago

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Jeff Davis

I don't understand why that a company out of Tampa which is across the bay was dispatched to Largo however they were very good in communicating with me and they arrived on time as promised. I was at work and had my neighbors at the house and the repairman would not tell me anything over the phone as far as what was wrong or what he did he did not leave a detailed bill. Other than that the refrigerator is working he did not leave a mess everything was fine. He was at the house less than 30 minutes I believe

7 months ago

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Rosario Rosilez

I put in a claim on a Sunday morning while washing dishes notice water dripping thru garbage disposal, made a claim online an within the hour a plumbing company called to arrange a service call on Monday morning, We had Doctor appointment on Monday and Tuesday so plumber came an replace disposal on Wednesday, great and quick job. Thanks Choice Home Warranty.

7 months ago Edited April 10, 2024

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Katherine Dauterman

Alvin was pleasant and professional. He verified the information I had read on line so that I could be certain that items on previous warranty with different company were covered. My home warranty with Choice will be in effect the day my old Warrenty expires, After an extremely frustrating conversation with old warranty company it was so nice to speak with someone who had the experience and the knowledge to act so professionally. As a retired customer service manager, I would hire him in a heartbeat. Thanks.!

7 months ago

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Yes NY

I was very hesitant to go with another warranty company. I’ve had the worst experience with all others well, I had to use it for the first time yesterday and it was a very good experience. I will always request this technician. He was very professional and very efficient. I’m hoping moving forward I have the same Experience with all my repairs I have two houses with them

7 months ago

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William Wolff Mesa, AZ

I only have one big problem with Choice HW, we had a Microwave oven fail and the repair cost was too high for the age of the product. so a payment was offered to replace the unit. but it had to be at Lowes with a credit code from CHW to cover some of the cost: good so far, BUT it took over 3 weeks to get the credit code to Lowes, then to get a matching (my other appliances ) unit I had to wait another 15 to 18 days to get the unit to the store, then wait for installation. We were without a critical appliance from 12/25/23 until the final installation on 2/16/24. That's about 50 days. now the only thing CHW controls in this process is getting the credit to Lowes and getting them to move to your customer in a much more timely manner.

8 months ago

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Danny Hill Florence, KY

Talked to Maurice regarding a Total Choice Plan. He answered all my questions and made suggestions that ultimately saved me a lot. He covered all possible discounts and even asked if I was a veteran which saved me more money and extended my policy for several months free. He was knowledgeable and personable. No pressure - just good suggestions.

8 months ago

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Saundra DeGeneste Durham, NC

Selecting CHOICE Home Warranty was the best decision I've made when buying my house 2 years ago. I filed my first claim last week. Within a few days I received ab email confirming the date and time a technician was coming. The young man from LIVE Electronics arrived when scheduled. He was very nice and knowledgeable. He did not find anything major wrong, but suggested I replace the gasket, which he has ordered. He also told me if it leaks again , to try and determine whether it's leaking from the sides or bottom.

8 months ago

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Keith LaRose Cantonment, FL

It took a bit to get to the resolution department with each call however once in that department the staff was very pleasant and helpful to satisfy my needs. I highly rate and thank the 3 Resolution Specialist that assisted me.. The only complaint is that the Customer Service staff is very hard to understand and over talks when I was trying to explain my situation.

8 months ago

Choice Home Warranty Reviews