Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Joanne New Port Richey, FL

I had another warranty company and I was so dissatisfied with them so we switched to choice because they were the number one company when we did our research. They got someone to come out to our house within 24 hours to repair the air conditioning. They are very professional and prompt with their response time. I will not let my contract lapse and I will continue with them.

6 years ago

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Freddie Altamonte Springs, FL

They've always wanted to make sure I was satisfied. They follow up after the fact. They've done a good job in terms of customer service and making sure my needs are met. Just recently I called because I was having an electrical issue with one of my light switches and they sent information out to me as to who the assigned company would be. It was then followed up with a call from the company to make sure that was the reason they were coming out. Everything was understood, followed through and the work was done satisfactorily.

6 years ago

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Verified Customer

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mary watson

CHW has always been there when the need arises! I have been a member for about 1&1/2 yrs now, my last experience was with a leaky toilet. Let me tell you they hung in there until the problem was resolved. This included 3 visits from one company without the problem being fixed then they send out Tony from Tony's Plumbing & he saw the problem right away 'the flusher valve'. He changed it & now my toilet doesn't do a half flush every 15-30 minutes! Yay!! for CHW for sticking in there until the problem was fixed!!!

6 years ago Edited September 14, 2021

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Verified Customer

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Anonymous Punta Gorda, FL

They get back to me right away, I get fast service. My washing machine replacement had just died on me and the service that Choice Home Warranty chose was just very good. They diagnosed the problem immediately, I mean maybe twenty eight hours after I made the call. They settled it so fast. Some people may think that the price is a little high, but I think it was well worth it. Money well spent.

6 years ago

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Verified Customer

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Howard Tallahassee, FL

I had heard they were a very experienced company, top in the field and they had very quick responses. They were very receptive to my telephone call and they rescheduled the service provider. My fans stopped working and they sent out probably the best service provider in Tallahassee. A very professional crew came out, two men, and they did a great job.

6 years ago

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Verified Customer

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Jevon

Every time that I've called, they've been very helpful with my concerns. My washer was not working and they were able to send someone out to check it. They determined that they needed more parts and it was worth the fix. They wound up giving us a fine to replaced it. They didn't totally pay for it. They've been very efficient with my claim and very responsive. I haven't had any times where I had to call back because they told me I would get something back within a day.

6 years ago

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Verified Customer

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Doug

Filed a claim for my ice maker and never heard back. When I called to follow up I was told it wasn't covered. I had not been told ice makers weren't covered when I bought the warranty. I was informed I could get it covered if I purchased extra coverage but they still wouldn't repair it since it was a now a preexisting problem. I was not pleased and cancelled with Choice.

6 years ago

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Verified Customer

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Daniel Davenport, FL

I was not happy with my previous warranty company and choice assured me their response time was a lot better. The first time I used them I got immediate action and I got my service order right away and the person that I talked to seem to be pretty knowledgeable as far as getting the work order out and calling the contractor so it was a lot quicker.

6 years ago

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Verified Customer

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Bruce Holtan Aiken, SC

I had trouble with the first contractor assigned to the job (they wouldn't go into a crawl space to do repairs) and didn't know they wouldn't do the work for three days. The A/C issue was in Pahrump, NV - temps in the 100 degree range. Trying to get approval for another contractor took long enough that we lost another day of repair. Four dogs in the home with an inside temperature at 94 degrees. Once they made a decision regarding the reimbursement program I was told that a plugged refrigerant line is not considered normal wear and tear so I had to pay for the repair. Had I known that, I could have fixed the A/C 5 days earlier.

7 years ago

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Verified Customer

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David Tucker

Customer support is very responsive in answering my questions. They do the best they can to get my issues resolved as fast as possible. We had a plumbing issue at my house, and I was able to dispatch the technician right away. He was able to take care of the problem and get things resolved. The technicians are always very professional and get the work done quickly.

7 years ago

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Verified Customer

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B.S. Belton, TX

I had it before in 2004 till about 2006. I switched services but decided to switch back to Choice Home Warranty because they are a lot better and they work to resolve your issues. It doesn't matter which technician they call. Customer support is very good, I never had issues with them. Every time I called they take down my claim and they contact me again later through an email with the individual assigned to the case. They also let me now when I should get a call from them or if I should call them myself. They have been great and I've never had any problem with them.

8 years ago

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Verified Customer

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Parvez Khan Germantown, TN

Once I called them in and they were able to text me quickly, letting me know that they would be there once the order has been created and assigned to a local technician. They even gave me the name and phone number of the local technician to contact them and they are excellent people. Their customer service is great and they explained everything that needed to be done. Even if they are not able to get it done in the same day, they will callback and let me know what they intend to do in getting the parts and prepare them.

8 years ago

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Verified Customer

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William Ringler Gibsonia, PA

I switched from the American Home warranty system because they weren't servicing me very well. Choice Home Warranty has been very good and they always get somebody out to help me right away when I need it. I usually get phone calls back within an hour. I've had a great experience. They just gotta keep doing what they're doing and I'll stay with them.

8 years ago

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Verified Customer

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Robin And Mary Reed Lake Havasu City, AZ

It's cheaper than the other service we were with and so far it's been okay. You call them, they give you a contact and then you call that person anytime to tell them to fix whatever you need to fix. My garbage disposal broke one time and they did just that. They came out the very same day and replaced it. I gave them a check for 45 dollars and that was it. With the other service it was 75 dollars. Everything was great.

8 years ago

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Linda Clark Tampa, FL

I was not sure at first, but I had a lot of issues with older things in my house. They've been very quick with most things and most of the times I like the providers they sent. I had a dryer that was 10 years old or so, it had a small problem that they fixed. A bit after another problem came up so I thought they would fix it again, but they just gave me money to replace it. I was surprised because even though it was cheaper to fix it they knew it was not worth it at that point to. I only had an issue with a person they sent because it was hard to deal with them, but other than that I don't really have any complains about them.

8 years ago

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Verified Customer

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Judith Bedell Henderson, NV

I've had mixed experiences with them. One time, for example, I had one of their trade people come out and give me what I considered to be an outrageous estimate for the work. I contacted a licensed person in my city and state and got a totally different read on what was wrong and the pricing. I paid that person out of my own pocket and took it up to customer service. They paid me back for that after reviewing the whole thing. I had different experience with my garbage disposal. It wouldn't start but by the next working day a young man came out and changed it. It was great and worked fine. Yet another time, my AC was not acting right. I called them and they said they had to check my free arm lever check and that they would charge me $400 for that. In the end the young man didn't even take the thing apart. I was very unhappy with that one. As for customer service, the people that I have spoken to have been receptive and listened to what I had to say. I appreciate them because if there's a problem with the approved person or company that does the repair, they deal with that.

8 years ago

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Verified Customer

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Don Gould Fort Worth, TX

I got them because I felt that it was the best fit for us. We've had two issues, two separate problems with the house. All I had to do was call them, a guy came out and he did the repairs. I think they are a good company and I'm impressed with their response time and performance. The two different companies that they have sent out were good. I think the 3 years program that they have is particularly good. We're very satisfied with the work that they've done.

8 years ago

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Verified Customer

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Antonia Ellenwood, GA

Most of the time, their service has been good. Some of the repair people they send out need to be replaced, but Choice Home Warranty always follows up with you. A few months later after the same appliance broke, they sent another technician out, and I didn't have to pay the $45 fee anymore, so that was a good thing. Besides that, they've been pretty prompt.

8 years ago

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Verified Customer

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Lafini Mosby Columbus, GA

I called on Memorial Day weekend about my stove, and they were very prompts, although it was a holiday. I didn't think anybody would call me back, but they called within minutes, and gave me the name of the person who would be calling me. They were very professional and attentive, and I really liked that! I also liked that they sent me a payment for my item because the guy that came couldn't fix it.

8 years ago

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Verified Customer

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Judith Rovno Fort Mohave, AZ

I have had some good experiences and some bad ones. I needed the air-conditioner fixed and I called them and they put the order in over the weekend. Then I called them on Monday during business hours and they didn't even have a record of me calling in, so that was upsetting. I used it again for different things, and they were pretty good about coming out, but when I was having them fix a dishwasher, they said they didn't cover the door, so that was kind of odd. The other things they did, they did a good job on. The microwave and the refrigerator they fixed; they did their job and everything. That was great, so overall I have mixed emotions. It seems they have the best price, though.

8 years ago

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Verified Customer

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Elma Ruiz Port Isabel, TX

Customer support has been very responsive and quick to act. They got me connected with the repair shop that was here locally, so that's been great. The company that came over to fix my washer made a mistake, so they came back and fixed it within their own warranty, and the washer is working great now. The experience was just fine! Overall, it's good coverage, and the money is good value.

8 years ago

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Verified Customer

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Georgetta Lynne Jacksonville, FL

Customer support has been very good and on time. They've also been very polite and excellent; I've had no problem with them, whatsoever. They do exactly what they say they're going to do. My garbage disposal wasn't working, and they had a man come over and fix it within an hour. He was just excellent! I've been trying to get my friends and everybody to use them. In fact, I have gotten several people to use them.

8 years ago

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Geraldine Nichols

Very pleased, they wasted no time to get my work done...I couldn't be happier...Thank you Choice Warranty

3 weeks ago

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Jeff Simon

They were quick and had a technician out here on the 2nd day I called. Problem solved pretty quickly 🙌

4 weeks ago

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Verified Customer

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Jun Saqueton

Prompt and excellent service. I will recommend Choice Home Warranty to friends and family.

2 months ago

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Verified Customer

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Your mom

Wouldn’t stop harassing me and calling me when I told them to stop for months. Contractors were terrible and I was still charged a fee even for covered repairs. Totally not worth it

2 months ago

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Verified Customer

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Shane

It's been 5 weeks and 4 service calls and my dishwasher still does not work. Waiting for the 5th service call which will be in 10 days. That's 6 weeks. This site a terrible operation

2 months ago

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Verified Customer

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Ronna Barker

Both guys should came to the house were very nice. Love my new garbage disposal. Thank you.

2 months ago

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Chibuogwu Asikaiwe

Very impressed with my last claim. Quick response time. Great customer service.

2 months ago

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Verified Customer

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Thomas Jones

Worked out great this time only had one call and it wasn’t a ac units but so far they are great

2 months ago

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Christopher Gilbert

Simple and speedy claims process. Good communications with CHW and the designated technician. All was good.

2 months ago

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Thomas

Monthly premiums increased rapidly, the service fee increased from 80 to 100 in a matter of months, and did not replace an appliance that couldn’t be fixed. Paid half the value.

3 months ago

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Roberta Talley

I was not aware of payment being made to the the technician. Therefore I made a double payment to Choice $100 and $100 to Technician Rucker.

3 months ago

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Dion And Allison McCreary

The vendor has rescheduled our appointment 5 different times, cancelled 4 and we are on the 5th attempt. Our AC is still not fixed even though it has been approved for repairs. I have lost time at work twice due to the vendor not showing up as scheduled. The lost time cost me income.

3 months ago

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Verified Customer

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James/Nancy

I made a mistake buying this policy from this company. Dishonest no responce. Underwriters sneaky. Did not communicate denial so I had to pay for another claim. Do not buy from deceptive Choice Home Warranty.. They UNDERDELIVER!

3 months ago

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Verified Customer

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Willis Zeinert Jr.

My claim was handled very promptly by well trained technician. Would recommend service to everyone.

3 months ago

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Kimberly

Awful shady technicians and $100 is now the service fee it's total rip off and they rip you off for $100 and say that somebody else has to come out cuz it's in their realm of pixie or appliances so no I don't want to be ripped off anymore I already got ripped off for a hundred bucks and it's not going to happen again otherwise I'm an idiot

3 months ago

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Verified Customer

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Robert

None of my claims serviced by Choice Home Warranty were satisfactorily resolved or completed. Some contractors / technicians were inexperienced and incompetent. CHW is much too argumentative regarding job quality or completion and our contract interpretation.

3 months ago

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Andrea

Just had to use for my first claim. Everything went smoothly and quickly, easy to put in a claim. Great communication.

3 months ago

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Mike

I had a frustrating experience with my water heater replacement. The costs were much higher than what the contract stated, which felt unfair. Additionally, I recently faced a similar issue with my air conditioner needing replacement. Overall, I'm disappointed with the service and transparency regarding these repairs.

3 months ago

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Stephen

I had a frustrating experience with the service. While they were willing to talk, they didn't take any action to resolve my plumbing issues, which were serious enough to be flagged by a plumber. I felt dismissed and my concerns were not taken seriously, leading to a disappointing outcome.

3 months ago

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L W

I was put in contact almost immediately from GHW with a technician. The company they sent was great!

3 months ago

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Linda

Takes weeks to get a service person to come. I have to call and call. I had to wait two months for someone to fix my toilet and in mean time had to shot in a bucket

3 months ago

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Frank

Most vendors do not show up to perform repairs. Choice finds every angle not to honor a claim. I.e. garage door spring broke (covered item) which caused door to come off track. Choice denied claim because door was off track???

3 months ago

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Ronald and Atanya Russell sr.

I am dispointed with the tech about our hot water heater

3 days ago

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Dick Kauk

I needed security not to havre unexpected bills I wasn’t counting on

3 days ago

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Steve cassidy and colleen Stanton

I was offered a very discounted rate over 3 1/2 years.

3 days ago

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Tim Ruth

I have been waiting for a callback for 2 hours and never received any

3 days ago

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Holly Bazinet

It still has not been repaired. I can’t get in contact with the repairman.

3 days ago

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Michael Welch

I cannot remember the last time I worked with a company that wasted so much of my time or left me so frustrated with their process. Every interaction I’ve had with Choice Home Warranty has turned into a logistical nightmare, and my most recent experience with a plumbing backup in the master bathroom is a perfect example. According to Choice’s own policy (from their website, “User Agreement,” point 13 under PLUMBING SYSTEM/STOPPAGE), coverage includes: • Clearing of sink, bathtub, shower, and toilet stoppages. • Clearing of mainline drain and sewer stoppages through an accessible cleanout up to 100 feet. • Clearing of lateral drain line stoppages up to 100 feet from an access point including accessible cleanout, p-trap, drain, or overflow access points. The technician they sent suggested removing a toilet to access the line. Because of this, my claim was denied — on the grounds that it did not involve an “accessible ground-level clean out.” The plumber then suggested an alternative: going through the shower sink drain, which would provide proper access without removing anything. He even contacted the company directly, and I followed up by phone. Unfortunately, no one at Choice gave us timely feedback, so the plumber had to leave and I was forced to reschedule. When I finally received a call back, I was told I had to go through the online appeals process, which I completed. A representative later informed me that the claim was still denied, this time claiming that accessibility must come from a mainline which had to be ground level. There is mainline accessibility from my basement but apparently this doesn’t qualify as “ground level”. So i said to them what you're suggesting to me is that the only remedy for a backed up master bathroom is for the technician to go outside find the sewer access hole and then run 100 feet worth of snake to get my main bathroom unplugged. In other words, despite several clear access options that fit the contract language, they found reasons to refuse coverage. This policy actually belongs to my 91-year-old mother whom I am helping, and the whole process has been incredibly inconvenient and stressful for both of us. I suggested my mother stop paying their policy until we get resolution but she informed me she paid for the entire three years up front which would certainly make denning claims more profitable. From my perspective, it feels like the company is deliberately using semantics to avoid paying legitimate claims. I cannot recommend Choice Home Warranty to anyone. Their customer service, claim handling, and overall process have caused nothing but wasted time, frustration, and disappointment

2 months ago

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