Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Karen Hampton, VA

Easy to set up claim online and questions I had was answered by live rep. I had no electricity in two rooms. Two techs from Doctor Circuits Electrical, who were very professional and knowledgeable, came out and found the problem and quickly fixed the loose wiring that caused the outage. Thanks for the quick service!

11 months ago

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Verified Customer

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Eugene Martin

In my short lived experience when I started the claim the process was seamless. They expeditiously handled the situation. Customer Service was listening to my concerns and set an appointment to handle the claim and actually it was set for one day it changed and was updated and resolved the issue. Thank you CHW.

11 months ago Edited October 22, 2024

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Verified Customer

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Winston Parker Dallas, TX

I loved the service I received it was very easy to schedule the service and I received constant updates on the technicians arrival time.The service was greatvwhen ge arrived until he completed the job .Exceptional service all the way around

11 months ago

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Verified Customer

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Marcus Bacon Phoenix, AZ

Loved everything especially my rep Sharp C. I do however have an issue with the HVAC company that you reached out to. They came out twice already, first time the part was inoperable, second time the part wasn’t compatible, still waiting to hear back from them about the right part to get it installed.

11 months ago

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Verified Customer

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Carl Lexington, SC

CHW replaced my indoor HVAC unit, which was good. However, they charged me $1600 labor for the outdoor unit even though they only paid the technician $385 to install the indoor unit. CHW only used a unit that met the minimum SEER rating for my state. They had no procedure to allow me to pay more for a higher SEER unit. In addition, they tell me they will not cover any labor repair charges while the unit has any warranty on parts, even though the unit has 10 years on parts but only one year on labor. It seems the labor would be covered after the one year. I will need to consider dropping coverage next year.

11 months ago

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Verified Customer

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Jared Updike Porter Ranch, CA

Having a seller-paid home warranty has definitely helped us get numerous issues fixed with our home. Overall the quality of service has been mostly pretty good and being able to file a claim online provides a certain level of convenience. However there have been a few times when a technician has had to get approval from the warranty to fix some things which has sometimes caused a few delays. It can make things more complicated sometimes too, which is not convenient but a little confusing too.

11 months ago

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Verified Customer

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Gerry Peregrina Columbus, OH

Choice Home Warranty is a fanrmtastic company with a very profesional group of people, I been with them for over 5 years and the 2 times that I needed assistance they guide step by step and I got my AC fixed for only $85.00, thank you very much

1 year ago

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Verified Customer

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Henry Mazzone Jacksonville, NC

Choice to the call, set up the contractor. Because it was urgent because of the hot water heater, they got the repairman on it right away. They sent a text stating when and who was coming. Professional, knowledgeable and was in and out in no time. I would recommend them even to my family members.

1 year ago Edited November 20, 2023

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Verified Customer

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Loisjean Port Wentworth, GA

I highly recommend choice warranty above all warranties. I have two. One from Choice and one from another in which I will not renew. I have had Choice for two of my residences. When I moved, I bought it for my new residence. I am highly satisfied with their quick response and the professionals that they send to correct the job.

1 year ago

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Verified Customer

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Dedra Wichita, KS

The process of filing the claim and getting it resolved in a timely manner was great and I was very impressed. I was not happy about the "unassociated costs" that are not covered, and I still had to come out of pocket quite a bit of money. I asked the representative when I signed up about the coverage and was told that yes, if you file a claim, you pay the service fee and then the list of items or issues that were covered at 100%. There is fine print about unassociated costs that are not covered that they do not tell you or explain clearly so it was very misleading what 100% coverage truly means. Be careful and read the fine print!!!

1 year ago

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Verified Customer

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Jodi Duerr New York, NY

Had an issue with my microwave and put in a service request. Was scheduled for a service call within 24 hours. The technician called before he showed up and was extremely knowledgeable and repaired the microwave on the first visit.

1 year ago

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Verified Customer

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Beth Los Angeles, CA

I had 2 plumbing issues but could not put them on the same claim thus had to pay the $75 service fee twice. It’s not about the money but the time involved for a tech that was in my house but couldn’t take care of the second problem. As a result it was 4 times I had to devote a day or half day waiting when it could have been only 2 times. One has not been resolved yet so add another day of waiting… this has been going on for awhile and I was told it was due to Choice not approving the part . This was my first experience with a claim so I’m hoping it gets better if I need to put in another claim

1 year ago

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Verified Customer

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Dr. Terrie Buckner Lawrenceville, GA

I like that communication is good related to some company signing up to take the order and Choice let's me know who will be coming and when. Compared to the company we had before for more than 20 years, this is outstanding. Service workers that come, have all been competent in providing the service needed.

1 year ago

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Verified Customer

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Jon Stidham

I would like to say everything was great but it is not washer broke on September 25th 2023 and it called for service that was great how fast they came out but they still have not fixed my washer and it is nov 2, 2023 called choice customer service to see what is going on after a week they tell me we are waiting on a part which is backordered I don't know when the part will get here I was told the only thing I can do is to have another service come out and start all over again waiting for a part which is on backorder. I understand about supplies being short, but I had to wait 9 months in 2020 for a dishwasher which was on backordered and never came. had to buy from someone else. just not a good customer service with giving information so I gave you 3 stars for how quick someone came out, travelling 6 miles to wash clothes is a pain there has got to be another way to fix this issue. Still hoping that the missing part may or may not work.

1 year ago

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Verified Customer

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Kimberly St. Petersburg, FL

Great experience! My claim was approved within 5 min. The furnace repairman went to the parts store, picked up the part. Fixed the furnace without any problems within 1 hour of arrival. Chouce home warranty was great abd I am grateful to have them by my side! First claim went amazingly smooth, no problems.

1 year ago

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Verified Customer

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Donald Peters Miami, FL

On 10/26 I scheduled a claim for toilet leak needs to be reset . Got appointment for 10/28 . After couple of hours Plumber call me back said he could do it the next day which is 10/27 . They came and fixed it right away. I couldn’t be more happier. Thank you choice home warranty. !!

1 year ago

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Verified Customer

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James Calhoun Wilmington, DE

Called for my washer, repairman came & excesses the washer, found the problem. Called to see if you guys wanted to cover the part. He got back to me with in an hour. He said he will call me when he received the part to schedule to fix it. Less than a week he g he ad my washer up and running. Joe was great! Thanks!

1 year ago

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Verified Customer

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Shirley Blake Middle River, MD

I like Choice Home Warranty and they get experts out when we need them. This is a great program! Service technicians are always nice and professional to fix our issues. Kudos to Choice Home Warranty! I do tell others about your program.

1 year ago

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Verified Customer

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Meriel Oxford, OXF

Very very pleased with choice Warrenty service . I was getting ready to leave for a trip and I noticed a leak u set my kitchen sink. They came out the ne t day - I gave them code to my door and they fixed the problem. Can’t ask for a better service than that. Thankyou so much 😊

1 year ago

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Verified Customer

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Sharon

They have been there when we needed them and that's all I can ask for. Our air conditioners went out in the middle of summer and we needed all the help we could get. Choice was right there on the spot and we really appreciated the help. Every time we've called, Jessica or one of the other people there have been very cooperative.

1 year ago

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Verified Customer

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Jaime

I believe Choice lives up to their word. They say you pay this deductible and that's what I've paid always. I've referred 5 or 6 people to Choice and they been happy with it too. So I'm glad to have Choice and be able to share my experience with anyone.

1 year ago

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Verified Customer

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Jeff

We've only had one claim and it went very well actually. My wife heard noise out of our air conditioning unit. We had the guy come out from the Choice vendor and he basically told us that everything was fine and there was a screw loose, so he tightened the screw. I guess it really didn't cost you guys anything, but it cost us $75, which was okay.

1 year ago

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Verified Customer

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Mahadu

I think that they're very attentive. They know exactly what they're doing, so they respond to things quickly. Of course it takes time, but that's understandable, 24 hours to 48 hours. But overall, I'm happy. If they can identify a technician a little earlier, that'd be helpful. But again, that's understandable.

1 year ago

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Verified Customer

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Michael

I had a pool pump that needed to be replaced and you weren't able to find anybody that would be willing to come do it, so I had to do it myself. You did reimburse me to the maximum amount. But I'm unhappy that I had to find a technician myself. The other thing about Choice is their marketing is too frequent. I get emails and calls probably at least two to three times a week to sell me a home warranty that I already own.

1 year ago

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Verified Customer

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David

They quickly select a vendor and make appointments. I've used it on several occasions. One was for the AC unit which was making a noise. The contractor came in, took note of it, and said we needed to order a part. That was over a year ago and I'm still waiting. Another one was for my washing machine. I received a call from the contractor. I sent pictures and and pinpointed what was wrong with it. The technician came to the house, took a picture, said they needed to order a part and left, and I'm still waiting. Hopefully that gets resolved.

1 year ago

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Verified Customer

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M

I needed to use my warranty the last time for my dryer and they came out. I called them, they sent somebody out, he diagnosed it, but he didn't have the part. So he had to order the part. When the part came in, I called them, but I had to wait another week before they could get somebody else out. But they fixed it right away. Both technicians were very curious and very knowledgeable. So I'm pleased.

1 year ago

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Verified Customer

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Davon Davenport Jonesboro, GA

I recommend Choice Home Warranty for your home service contract provider. From the easy claim process to the contracted service providers, I’ve been satisfied. In addition, the customer service representatives are knowledgeable , professional and customer service friendly.

1 year ago

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Verified Customer

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Helen

Hi Jessica I had my refrigerator serviced and my dishwasher the same day. The refrigerator is great! I was assuming the tech was order parts for my dishwasher the wheels keep coming off on the lower basket! I have not heard back about this!

1 year ago Edited October 25, 2023

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Verified Customer

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Sameer NC

Choice has indeed come a long way. If you were to ask me for a review, say 2 years back, i would have given them a low rating for sure. But my recent experience after the contract renewal have been pleasant. They are quick to respond, have better quality of technicians and are reasonable when approving repairs

1 year ago

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Verified Customer

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Steven Matteson, IL

the last customer service person I spoke with was Jessica (retention Dept) was very helpful. u have to call get a case number then wait . water in your basement (sump Pump) failure require your attention. you farm out case numbers to see who want to call this customer back.

1 year ago

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Verified Customer

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Richard DiBlasi Pikesville, MD

Interaction with Choice Home Warranty was excellent. Interaction with the assigned vendor, not so much. A&E Factory Service (Sears) came out after about a week (Oct 3) and ordered parts for our refrigerator and an appointment was set up for two weeks after that to install the parts, one of which was backordered. I immediately found the back-ordered part available on Amazon and notified them to no response. When our assigned appointment date (Oct 17) neared I ordered the part myself and had it in hand to confirm the appointment with all parts received. There was NO response from A&E (Sears) and they did not arrive to install the parts. This vendor has proved unreliable. Any chance of getting someone here to install these parts (Refrigerator and Freezer compartment lights)? I will review CHW after the completion of my service request.

1 year ago Edited October 19, 2023

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Verified Customer

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William

It was our dishwasher, and we received a notice of the service person that would come. He came on time and he fixed the washer within 45 minutes. And and was efficient and left and I thought that was very very good experience.

1 year ago

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Verified Customer

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Shirley

My air conditioning went out and they came in and it was the compressor, so they had to put in a new compressor. They were just really professional and they knew what they were talking about. They got right to it and they were very timely.

1 year ago

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Verified Customer

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Woodrow

Anytime I've had a problem, I've called or or went online and they've taken care of it immediately. My garage door broke a month or so ago. I contacted Choice Home Warranty they scheduled for someone to come out and look at it and it was fixed within days.

1 year ago

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Verified Customer

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Maureen

I haven't had any problem with them. I think we called them twice, they came, they fixed whatever the problem was, and they were efficient. We didn't have to call them back. They came in a timely manner. They came when they said they were coming.

1 year ago

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Verified Customer

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Trupti

Their claim process is very simple. It's very easy to file the claim and the claim resolution process is also very quick. The technicians come at a pretty quick frequency and resolve the issues. There is not a whole lot of going back and forth between the 'I need an approval' kind of process and things get resolved very quickly.

1 year ago

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Verified Customer

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Liza

They do everything they say they're going to do and someone contacts me within 24 hours. Some things they don't cover. I've had some things that I called up about that they haven't covered, but overall they're fairly good. I'll probably renew with them again myself when it comes up.

1 year ago

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Verified Customer

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Danny

I've only used them once and and it was a very positive thing. So, so far so good. I just purchased this house and I had them come out and rekey the box on the door. I made one phone call and they took care of my problem right then and had somebody come to fix it.

1 year ago

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Verified Customer

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Steve

They did exactly what they said and they did it within the time margin that they gave us. I'm totally satisfied. We had problems with our air conditioning. It stopped blowing and we called them and they gave us a window of about 48 hours and they were within that limit. Actually, they were shorter and they took care of the problem.

1 year ago

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Verified Customer

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Deborah

They've always taken care of my problems whenever I've called them. The last time was I had my air conditioner work done because it wasn't working. The technician come out there and got it working and I didn't have no problem.

1 year ago

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Verified Customer

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Miriam

So far very happy with it. My first experience was very positive. Very fast and efficient. I had just moved into my home and I have an Italian stove that I didn't know how to operate or anything. I called for a service call and the guy was just very helpful and knowledgeable.

1 year ago

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Verified Customer

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Steve

The price was good. They took care of our issue that we had. Our hot water tank was out. They had a contractor show up and he repaired the hot water tank while he was there - he had the parts - and everything was fine thereafter.

1 year ago

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Verified Customer

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RickDollar Columbus, OH

I've been with choice for several years, this was my first time ever calling. I was surprised how quick they handled me and sent somebody out in a timely fashion. They sent me an email that told me who would be coming out. This company handle me very professionally.

1 year ago

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Verified Customer

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Colin

I put in a claim over a year ago and dealing with Choice was nothing short of a nightmare. However I continued with them and recently put in a new claim for a garage door issue. Their service and response time has improved greatly and everything went swimmingly. It’s like they had a ton of complaints about the way they handle their claims and have turned the ship around. Congrats!

1 year ago

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Verified Customer

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Katherine Raleigh, NC

I have used Choice Home Warranty three times. I had a water heater refrigerator replaced and a dishwasher repaired. All of the technicians were very professional and knowledgeable. I have referred my neighbor to you all. And I have recommended that my family and friends check your company out.

1 year ago

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Verified Customer

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Shirley Felton

I've had Choice over a year now and I can say nothing but good things about them this far. They have responded at least 4 to 5 times too make needed repairs. I would highly recommend if you are looking for a home Warranty company I suggest you try CHOICE.

1 year ago

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Verified Customer

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Claire Burlington, NC

I was always treated kindly and professionally. Whenever I was on the phone with them. They have always sent excellent repairmen who are efficient and professional. It's the best purchase of my adult life I've ever made and I'm 73 years old

1 year ago

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Verified Customer

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Big Country Washington, DC

I love Choice Home Warranty. This was the only reasonably-priced and well-reviewed warranty company I could find that covers swimming pools and septic systems. Additionally, a qualified technician always arrived within 3 days of submitting a claim.

1 year ago

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Verified Customer

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Jeanette Connor Charlotte, NC

If we need repair we call Choice and they will answer our request advising we should hear from the company contacted by Choice to do the repairs and then we agree upon the best time to come to do the repair. It's a great plan and we use it whenever we need it.

1 year ago

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Verified Customer

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Linda New Port Richey, FL

The response when I report an issue is always timely. And the service call is scheduled within a day or two. Love it! Note: I had a different company prior to Choice Home Warranty and half the time they couldn't find a vendor to handle my repair. I was completely dissatisfied and hesitated to try again but am glad I have Choice Home Warranty.

1 year ago

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