Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Laura

Choice has pretty bad customer service and the contractors that they work with are TERRIBLE. You don’t get to select your contractor from any type of list based on reviews, you just get stuck with whoever they pick and whatever time they pick. You have no choice. Many times I have made a claim, a contractor came out and did next to nothing to actually fix the problem, and then the issue came back less than a week later, meaning I would need to pay to have someone sent out again. The contractors they select are either brand new or have terrible reviews online.

7 months ago

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Barbara

The service was my first time report/request. I was extremely pleased with the demeanor and professional ism exhibited by both men regarding my washer and my oven.

7 months ago

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Blake

DO NOT use Choice Home Warranty! I paid my $500 for the warranty. Made a claim for my garage door as the spring broke. I have a 2 car garage door so it takes 2 springs. The company they sent replaced both springs. CHW only paid for ONE!! So they paid $144 and I paid the $75 service call AND $144 for the other spring. You have to make an appt to make a complaint and if your complaint isn’t handled within 15 minutes then you have to make another 15 minute appt! They told me “the other spring wasn’t broken.” The door repairman said it had just as much wear and tear as the one that broke so he replaced both. CHW, said, sorry, it’s in the fine print. And if I cancel my warranty I get the prorated sum back PLUS I have to repay the $144 they paid the door company! It’s a racket. There may be a reputable home warranty company out there but CHW isn’t one of them!

7 months ago

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Deb Montgomery

I am a senior citizen , Choice Home Warranty takes the worry away if anything on there list breaks down. I have had them for six years and very pleased,

7 months ago

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Angela

I had a great experience with customer service; they responded quickly and replaced my AC unit without breaking the bank. However, my refrigerator repair took months, with multiple visits and unresolved issues. The technician wasn't friendly, and I ended up adjusting settings myself. Overall, mixed feelings about the service.

7 months ago

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Catherine

I had a leak under my kitchen sink that soaked my floor, and when I called for warranty service, it took a few days to get help. I recently faced another leak in my garage from the dryer. While the service was needed, the wait time was frustrating.

7 months ago

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Michele

I'm extremely frustrated with my experience. I haven't had a washing machine since the Super Bowl, and the contractor has been unhelpful, leaving me in limbo about repairs. Their lack of communication and concern for my situation has made me very unhappy with my choice of service.

7 months ago

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John

The technician who serviced my issue was professional and ensured everything was working before leaving, offering to help if needed. However, I faced delays with the follow-up technician who hasn't shown up as scheduled. Overall, I've had no issues with my product since I got it, except for a couple of minor problems.

7 months ago

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Kelly

I've had mixed experiences with my warranty service. While they usually send someone out to fix issues, getting timely assistance can be a challenge, especially in emergencies. I once waited weeks for a water heater repair, which defeats the purpose of having a warranty. Overall, it's a hit or miss when you need urgent help.

7 months ago

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Sharwan

I had a mixed experience with the service. While they promptly addressed my fridge leak, the follow-up on my microwave issues was disappointing. The technician only focused on one problem and ignored the noisy fan, leaving me frustrated. I reached out for clarification, but it felt like no one was willing to assist further. Overall, I expected better service.

7 months ago

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Mary

I've had a great experience with customer service; they've always been professional and knowledgeable whenever I've reached out. I recently used their service to find a plumber and was pleased with how quickly I could get an appointment. However, I opted out of the survey as I didn't want to participate.

7 months ago

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John

I had a frustrating experience trying to get warranty repairs done. The service team was unhelpful when I called, and I couldn't determine which property they were referring to. After several incomplete repairs, they still need to return to finish the job. Overall, I'm disappointed with the communication and service.

7 months ago

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Meghan

I've used their service a few times and found the online claim process quick and efficient, with timely email updates on my request. Recently, they fixed my garage door issue within a couple of days, and the technician resolved it in no time. Overall, I appreciate the hassle-free experience!

7 months ago

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Su Theriault

I am very pleased with the appliance repair man, Yuri. He has responded to two of my issues with professionalism. I am displeased, however, with the lack of response on my requests for plumbing assistance.

7 months ago

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Verified Customer

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Sieglinde

Great company! I can always count on Choice Home Warranty for anything concerning my home. Always polite and so helpful! Thank you Choice Home Warranty for being the best!

7 months ago

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Jonathan

Easy to work with and covered expense for fixing my sink in my first claim with Choice Home Warranty. Response and booking a tradesman could certainly be quicker. Took 3 days to get a plumber over.

7 months ago

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Thelma

Well, I thought they was gonna put the dishwasher in for me. I got to go pick it out and add money with it. I haven’t done that yet now who’s supposed to help me put it in?

7 months ago

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marc howard

Easy process to start a claim, so far the company you chose for the repair is competent and professional unlike past experiences with our former home warranty.

7 months ago

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Billie Vanderwall

Enjoyed the fast resolve of the issue I had. Will definitely continue to keep my loyalty with choice. Friendly employees definitely does not go unnoticed.

7 months ago

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Lawrence Early

The Company addressed my issue fast no questions asked did exactly what is in the contract and made sure my issue was resolved. Technician friendly and knowledgeable

8 months ago

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Shelly

Love Choice home warranty! They really watch out for me and my family they just replaced our pool pump on our in the ground pool ! Thank you Choice ! Shelly Fiorelli

8 months ago

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Adam Delgado

I was disappointed with Choice on my last service request for not covering the part that needed replacing. It was $105 and I have a 5 year $2k warranty plan. I’m searching for another company, thanks for the reminder.👍

8 months ago

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Steve

HVAC mechanic showed up on time and performed the needed repair. Bryan from ARC Services was very professional and inspected my unit and got it up and running properly.

8 months ago

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Paul

Every time that we've had an issue in our home and have had to file a claim, CHW has fulfilled our claim expeditiously. We will be a customer for years to come!

8 months ago

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Dolores

Well, we made two claims one for the garage door and the other for the dishwasher. The garage door has been fixed. The handyman was great. The guy for the dishwasher has yet to come look at it. He is out of Stanford, which is about 45 minutes from here and has called but still hasn’t made it- been like 3 weeks

8 months ago

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Amy

Terrible experience when dishwasher needed repair. Choice kept scheduling repair people who didn’t show up, told us part was being shipped, then when I called to find out the status, they said we had to get a second opinion on a straightforward repair, continued to schedule people who didn’t show up, finally got a tech to show up and diagnose the exact same problem as the first tech. Part was backordered and when it arrived, was the wrong color. It was finally fixed but with a lot of hassle, waiting multiple times for people who didn’t show up (Choice said they had access to repair techs calendars but techs said they did not), and very unreliable customer service.

8 months ago

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Verified Customer

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Hattie

I like the service, but was shocked when I had to pay $300+ dollars for the service call on my water heater. This additional cost was not listed in the brochure I have that explains the warranty program.

8 months ago

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Chris

They "use" to be good a couple of years ago but I paid a LOT of money up front for a 3 yr policy & they can't get technicians to pick up my claim for most repairs because they don't pay them within a reasonable time! They have canceled my claim without notifying me and I've had to call back 2-3 times to get repairs for the same claim! I had a water leak for THREE WEEKS before anyone came. They've also DENIED several of my claims.

8 months ago

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Verified Customer

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James

CHW is fine as long as you understand there are limits to what can be paid, which they don't really state in their information. After there was a huge freeze that caused major problems with our water supply CHW refused to fix anything, stating it was going to cost too much. The unadvertized limit is 3,000 dollars, apparently they said the cost to fix things would be 5,000 plus, although they claimed things that were more general society issues then specific to just our house. I had a second plumber evaluation done and he gave me an estimate of 5,000 so CHW was within their rights as a company owned by an insurance group to limit what could be paid out. I'm waiting for filed income taxes to come back to get the repairs done so our recently purchased home can have water again, like the other 124 year old homes that are being repaired by government money because no home warranty company will ever pay what's needed to get clean water to their customers homes

8 months ago

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Rebecca

Terrible company. From the time a claim is processed to the time an appointment is made is abysmal. In the middle of winter, I had to wait SIX days for my furnace to be fixed. Not only that but I had just had someone out less than two weeks prior to that to look at it yet I STILL had to pay a service fee. Every service member I've talked to tells me Choice won't make you pay a service fee if it has to be re-repaired in 30 days. I've even seen it on the website but it's simply not true. I even reached out to the company to ask about that but no one ever got back to me. Customer service is terrible. The product is terrible. This company is terrible and I would NEVER recommend it to anyone.

8 months ago

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Verified Customer

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Ed

Gosh, while listening to the repair guy speak with your staff on the phone, they were nothing but disrespectful to him. While the guy that came here was nothing but polite, kind and was here for over 8 hours in three days, we had to have it fixed by another company, that would not go thru all your requirements and waiting around to fix our heat. And we needed heat. I do have a washer that’s causing me grief, will try one more time and if it doesn’t go smooth for him , we will be cancelling with choice

8 months ago

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Peter

I like it and also dislike. Like, because it saves money. Dislike, because it takes too long to get thing done and there is potential extra charge. I encountered shipping fees ($67) for the part that the vendor has to order by mail.

8 months ago

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Doug

The length of time it took them to have a technician respond was unacceptable. It was 3 weeks. The tech did a good job. Customer service is handled by a call center. The answer is always your claim is assigned and we are looking for a technician. This went on for way to long in my case. They make it very difficult to speak to a supervisor. One supervisor I spoke with was rude, background noise sounded as though she may have been at a bar, and she hung up on me without resolving the issue.

8 months ago

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Dawnette Waterman

I was very pleased with the fast response when I filed and an experienced Technician who came out promptly. I’m very pleased with this company and it’s service!!!!

8 months ago

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Elaine

Take to long to send out replacement or funds

2 weeks ago

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Winnie

The survey should not requested before the repair job is completed.

2 weeks ago

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Ramalakshmi

I bought the home choice warranty so will use as needed

2 weeks ago

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Patsy

Their advertising. But it took over 3 months to get my air conditioner fixed.

2 weeks ago Edited November 20, 2025

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Stacey

Thought they were good, but disappointed on replacement and repair.

2 weeks ago

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Paulpatrica

All was good nothing went went in error.

2 weeks ago

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Wayne

Rated _#1 by consumer reports. Personal experience is wel below that

2 weeks ago

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Thomas

Trying to cut cost and kept thing working

3 weeks ago

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Larry

Choice usually takes care of my problems

3 weeks ago

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Colleen

Supposed reputation. I've been waiting going on 2 weeks for a part.

3 weeks ago

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Stephanie Penney

Was referred by my neighbor - Charline Taflinger.

3 weeks ago

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Madeleine Taub

I have a contract so of course I use it if necessary.

3 weeks ago

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Hannah Rehfeldt

Hannah has a warranty with Choice Home Warranty.

3 weeks ago

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Jon and Linda Ingalls

Had good reviews and originally reasonably priced

3 weeks ago

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Dennys

Knowledgeable and customer service oriented.

4 weeks ago

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Susan

My BIL recommended Choice Home Warranty.

4 weeks ago

Choice Home Warranty Reviews