Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Lester

Last week I sent a text to CHW on an issue with my AC. They gave for First Home Solutions to replace the motor. This was over three weeks. Attempted to contact FHS by text and phone to determine status of replacing the motor. As of this date no reply. Last week text to CHW requesting their help. Text acknowledged by CHW advising that someone would contact me. Again no reply.

5 months ago

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Verified Customer

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Jeannette

They denied my claim because my water heater is old. It did not start leaking from the top until after I had purchased the warranty. However, the still denied the claim because they said it was pre-existing.

5 months ago

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Debra

We paid the service call , choice than quoted at price of more than the hot water heater would cost for installation. We ended up buying the water heater and had it installed ourself and they did they us a check for 350.00 dollars on a 500.00 water heater plus installation so it ended up being more costly than if we did it ourselves. Since than I have canceled my policy buyer beware after all the money we paid on monthly payments they wouldn’t hold up there end

5 months ago

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Sheryl Bachman

CHOICE WARRANTY IS THE BIGGEST RIP OFF EVER !! THEIR MISSION STATEMENT IS " DO EVERYTHING POSSIBLE TO GET OUT OF PAYING" I WAS THEIR BIGGEST SUPPORTER UNTIL THEY WANTED TO REPLACE MY $265 FAUCET WITH A $70 DOLLAR ONE..THEN DIDN'T EVEN PAY ME THAT. REFUSED A PLUMBING JOB .THEN SAID SORRY THAT WAS ACTUALLY COVERED. THEY RAISED MY NEGOTIATED SERV CHRG TO $100 WITHOUT TELLING ME. ADVD ME THEY DON'T HAVE TO TELL ME !!

5 months ago

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Verified Customer

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Karen Wilcox

Very punctual and polite. Called before arriving. Nicely dressed...clean. did thorough assessment then fixed my dishwasher. Vèy happy with service

5 months ago

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Verified Customer

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Jonathan Lee

Did not agree with customer service agent who decided to only pay out for a compressor on my hvac system, even though a very qualified technician provided documentation that stated the entire unit needed replaced. I was going to continue being a loyal customer before this decision but I'm shopping for a different warranty company.

5 months ago

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Sandra

My appliance broke down. I filled a claim. Within 1 week the file was settled! I am in awe of how quickly and without hassle Choice Home Warranty took care of me.

1 month ago

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Terry Roberts

Choice was the cheapest option. The agent was excellent. His name is Sharmar. Probably not spelled correctly. I just joined today. I looked into 5 different companies and Choice was the best.

3 months ago

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RC A

I really like the firms Choice Warranty works with in getting the services done. These all are very good technicians and very courteous. They know their job very well and I never had to call them back or re-raise the claim.

3 months ago

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Lester Lawson

Choice contacted me the next day after I made my claim online. The technician arrived at the time scheduled and finished fast. Technician was polite and caring....! Thank you choice.

3 months ago

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wilsha seme

I've had to use my service 3 times since having this warranty and each time the repair people has exceeded expectation. If you was hesitant of getting this service run don't walk. It's a must and gives you a piece of mind.

3 months ago

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Confident homeowner

Contacts a repair company quickly. Haven’t had a problem with repair people unable to complete a repair except for once when the parts were outdated, Choice reimbursed us fairly according to market value.

3 months ago

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Verified Customer

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Sarah

Bad experience! Stay away from Choice Hone Warranty. They send out the worst contractors who take your service and then try to cheat you into equipment you don’t need, misdiagnosis your problem or never show back up to fix the issue. This company let me go 42 days without heat in the coldest part of winter- while negotiating w a tech who was trying to charge me $5600 out of pocket to fix furnace. I got my own tech to come out and all I needed was a new thermostat $200 fix! Every claim was a hassle, they never fixed a leak I had on an outdoor pipe on my pool equipment, they sent a plumber not a pool tech. The worst experiences continually! Don’t waste your time nor money!

6 months ago

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Verified Customer

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D. Moore

I place a service call on my water heater and mine you my property is in Albany, GA. The rep inform me it’s going to take time to find a technician for the area. When they finally found one, I met him at the property. He did his diagnosis and reported to them I need a new water heater. They waited over a week to email to say that are reassigning it. I called to ask why? They said, they need to get a second opinion but on the original phone call they had to find a technician to the property which they were having a hard to fined. Instead of them believing the technician they sent, they whether for me to keep waiting until I decided to get my technician diagnosed the same problem. I was told I have to fill out an re-imbursement form and my technician has to fill out a diagnosis form and they will have to approve it before he can start the work. They are aware I need this completed asap before the tenant moves in to the property. Choice home warranty is not in their client corner but make sure the fee is taken out of my account each month. I’m very disappointed in this Warranty Company.

6 months ago

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Verified Customer

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Debra

The electrician showed up right on time. Fixed the problem quickly and we haven’t had a problem since. We are very happy with Choice Home Warranty.

6 months ago

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Verified Customer

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Jennifer

This service is affordable and easy to manage. The employees are pleasant, friendly and easy to work with. From my interaction with them, I recommend this service agreement!

6 months ago

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Connie

The repair for my dryer has not been completed. The service tech had to order the new motor. But he has not returned to install it. I got in touch with him but he said he was short handed and would get to me soon. So job is incomplete. On AC the claim was DENIED stating the blower/motor was not working because of unusual wear and tear. That is complete nonsense. Your company serviced the AC in Feb and nothing was found. Now I am told unusual wear and tear. No a happy customer.

6 months ago

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Verified Customer

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Larry

On the last visit for a kitchen faucet they the company sent out said that they would be unable to replace the faucet with like kind and I would have to purchase a new one myself. I paid them but I ended up fixing the faucet myself.

6 months ago

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Margaret Morgan

I have called and asked for a call back since September 12, 2025 and have not been called back. I hav e cdallled and left my name and number numrous times and no call back received. Just look at the recording of the number that you give people to call back to.

6 months ago

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Dorothy

I placed an order to have my microwave serviced on 5Aug2025. I was told the part would be ordered the same day 5Aug and they would return the following week to install it. That never happened I reached out to Georgia Appliance Pros and was told they would order the part it was the 28Aug and it could possibly be delayed because of Labor Day. Well today is 12Sep still no call to service my microwave which was supposedly ordered 5Aug. When I tried reaching Georgia Appliance Pros is refer you to another number which is not in service. I reached out to Choice and was talked to like I was bothering them. They were very rude, one representative told me she would reach out to Georgia Appliance which she did but they only send emails. Choice should know who they have working with them because they have lost a customer. Oh and I forgot t mention they take 46.00 from my account every month and I have to feel like I'm bothering them because I check to see what's going on with my service that I've paid for.

6 months ago

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Verified Customer

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Robert

The appliance repair company Choice contracted with to repair our ice maker named BJ Appliance was excellent. Bruno was Timely, courteous and professional.

6 months ago

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Verified Customer

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Geraldine

Great service the representative that came out was very knowledgeable amazing. Choice Home Warranty is the best home warranty there is they make good on their policies.

6 months ago

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Richard

Waited 22 days before I got my new air conditioner. No excuse for having to wait so long. No one of any authority would return my calls. They have no problem taking my money each month but seem to have no regard for older people when they have a claim.

6 months ago

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Verified Customer

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B

Unfortunately my experience with this company has left many things to be desired. I had an appliance go out and they refused to fix it and instead cut me a check.. problem is the check for for 200 less than the cheapest model anywhere.. then install and extra parts for the new model were required (which i understand install isnt part of the warranty). I ended up paying 500$ out of pocket that I didn't have. No a happy customer with their policies and will be switching.

6 months ago

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Verified Customer

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Karen Mial-Covington Tilia Boomer

I love the company that came out to get my AC up and running. When they found out that I almost had a heat stroke, they got right on it as soon as possible.

6 months ago

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Verified Customer

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NATALIA TOMASSINI

I liked that a tech came out and fixed my Air conditioner quickly. Then with my Refrigerator breaking down I am still waiting a month later for the tech to return with the apparatus yo fix the refrigerator. I was not informed on the timeline when someone will return with the piece to fix it a month later I am still waiting. I have to go out daily to eat. What’s up? When will it be fixed or relaxed I am waiting. Not amazing

6 months ago

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Verified Customer

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Kim White

The support described in the warranty policy is not supported through action. Oftentimes, when we created a claim, the technician would find that the defective parts weren’t covered or the that item wasn’t broken thereby denying my claim. I paid extra for the roof coverage. When I attempted to make a claim, the technician claimed that there was no leak. There was a water stain on the ceiling and I have video of the sound of the leak during a rain storm. Coincidentally, the same technician made an offer to do an independent inspection and make any repairs that he found - outside of the Choice relationship. This misdiagnosis and subsequent independent offer happened repeatedly. We’re better off paying for repairs out of pocket. The warranty was a waste of money.

6 months ago

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Verified Customer

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Jason Linenberger

I liked that Choice Home Wareanty fixed my dryer and refrigerator when they both had issues. I am still disappointed that you didn't fix my Lennox thermostat when it broke because of an exclusion and left me with an $1,800 repair to get my AC working at the start of summer in Texas

6 months ago

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Verified Customer

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LaDawnya Martin

I could not figure out how to do half a star or that would be my rating. I just canceled my plan with them and it took 3 calls arguing with them to accomplish that task. Prior to that I requested a service call and they never assigned me a tech I called them once and said asked about it and they said they were working on it. This was my fridge btw so we were basically living out of ice chests and getting ice for them daily. After about a week I called again and they said they were still working on it but they would authorize me to get my own tech. I did and he came out and thought he fixed it but did not so I have lost most everything in my freezer twice now. My tech came out 2 more times and still could not id the problem. When getting your own tech you have to pay everything out of pocket to your tech and then they decide what they will cover and reimburse you, allegedly… So I am over 300$ deep to the tech now fridge not fixed that is not counting all the money I lost on food. And no I am not on food stamps or any other state or tribally funded assistance. So now is when I call and ask to cancel my plan and as I mentioned before it took 3 calls and arguing to get then done. So it is safe to say I am extremely disappointed in this company and would strongly recommend anyone I talk to not to use them. I have not been reimbursed yet and they told me over a week ago the check was in the mail. How they electronically deposited my cancellation credit and I did have that in my account this morning.

6 months ago

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Verified Customer

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Valerie

I have only used them once when my AC stopped blowing out cool air. I received appointment but it was 2 weeks out could have been sooner I understand I wasn’t the only one that needed assistance.

6 months ago

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Larry

Overall convenient and responsive, and while it can occasionally take some time to process a claim from start to finish, for the most part a positive outcome results

6 months ago

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Dale

I wish they had more repair companies in place in the rural areas' of Iowa There is also the part about pay for the repairs and be reimbursed needs a better explanation of what are repair man has to do.

6 months ago

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Louis Wilson

I dislike the fact that it takes 20 days to process the claim to send me a Lowe’s gift card to replace my dryer and an additional 10 days to process the actual card. I pay you guys every month and I had to pay an $85 fee to the tech that came out for only 10 min. The process to help me get a replacement should never take up to 30 days when you have been paid now I am not getting help and there is no supervisor or personnel that can escalate this matter. I have 6 people in my home that I am responsible for making sure they can wash and dry their clothes. I have spent over $30 drying clothes in the past week and this isn’t feasible to do for 30 days. Not just the money to dry clothes but washing the clothes then driving to the laundromat to dry them for 6 people is insane. You guys don’t help homeowners you rip them off. ACTIVELY LOOKING FOR ANOTHER COMPANY BECAUSE THIS IS SOME BS!

6 months ago

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Verified Customer

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James Krachmer

I recently filed my first claim with CHOICE. They were easy to deal with and the technician that was dispatched was professional and reliable. I would highly recommend!

6 months ago

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Stephanie Sampson

I changed from American Home Shield, after being with them for over 15 years, thinking your company was as good as the ratings, but absolutely NOT! You don’t cover as near as much and your contractors , some of them, have low skills and most of all, a horrible attitude and customer service. You have one technician who rather work for themselves instead of your company. My experience with your company, for these 4 months, has been terrible! I don’t recommend anyone changing from AHS to you… big mistake. You all must have had people you paid to do the reviews because I always check reviews on everything.

6 months ago

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Verified Customer

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Juliana

I am still angry about the dishwasher claim I had. I paid my $75 copay to a company that dragged out the claim for over 2 months. Escalation manager were useless and did not call me back. I had to put in a plumber claim and pay again. He ultimately replaced the drain needed.

6 months ago

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Barbara

Very quick to respond to requests. The repair companies that have cone to my house have been excellent, unlike what I experienced with another home warranty company.

7 months ago

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Diana

I had mixed experiences with Choice Home Warranty. Customer support was decent, but I faced issues with my microwave repair and felt frustrated when I was charged for a service that wasn't covered. Additionally, my washing machine claim didn't provide enough coverage for a replacement I expected. Overall, I'm not fully satisfied with the service.

7 months ago

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Amresh

I had a frustrating experience with Choice Home Warranty. Initially, they seemed responsive, but after a blockage issue, I was instructed to file multiple claims, which ended up being denied. I felt like I was paying twice for a problem that wasn't resolved. Overall, not a good experience.

7 months ago

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Sherry

I think the blinds are of good quality, but the customer service leaves much to be desired. The wait time for technicians is excessively long, often taking much longer than promised. While the technicians do a good job when they finally arrive, the delays in service are frustrating and need improvement.

7 months ago

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Diane

I had a good experience overall; they were helpful when we reached out. However, I faced an issue with an electric problem where the local vendor contacted us quickly, but for our rental property, the response was poor. We received no notification about their arrival, forcing us to reschedule. Communication could improve.

7 months ago

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Verified Customer

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Patty

Customer support is great; I appreciate being able to contact them directly by phone. However, while my warranty has helped with minor plumbing issues, I'm disappointed that it doesn't cover major appliances like AC systems or dishwashers. Additionally, I faced delays in resolving my recent issue, which took much longer than expected despite multiple follow-ups.

7 months ago

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Verified Customer

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Shari

I had a frustrating experience with the service. While the initial help was great, the scheduling was chaotic, and the local vendor never followed through after requiring upfront payment. I ended up having to find my own repair person, but no one wanted to deal with the company. I'm still waiting for a resolution, and it's been too long without air conditioning.

7 months ago

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Verified Customer

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Anonymous

I'm really upset with the service right now. I can't give a high rating because of my frustration. When I was asked questions, I felt ignored and questioned if I was talking to a real person. Overall, this conversation was not a good experience for me.

7 months ago

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Verified Customer

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Eleanor

I'm extremely frustrated with the service I've received. My air conditioner stopped working, and despite paying for repairs and a co-pay increase without my knowledge, no one has come to fix it yet. It's been weeks, and I'm stuck in a hot house with no resolution in sight. Choice has been unhelpful, leaving me very annoyed.

7 months ago

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Verified Customer

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Lewis

They give you run around lie to say they have approved on one side and the contract say they have given him approval to do work and nothing is done or fix been waiting three weeks to fix my air conditioner do you think it right and paying them every month

7 months ago

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Verified Customer

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John

Is easy. You can talk to a person on the phone if you need to. It’s great value. I like the peace of mind knowing that my small cost for a service is always affordable.

7 months ago

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Arinda

I like how they take care of your problem. I’m really glad that I decided to choose this company to help me when problems occur. I would recommend them.

7 months ago

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Paul

Took a little longer than expected! Had to order parts which needed pictures before ordering! Took about 2weeks frigate part to get delivered’ replace parts yesterday so far still running perfectly THANKS Paul H

7 months ago

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Verified Customer

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Wanda

Choice HOme Warranty does not pay on a lot of things. I pay $55.00 amonth and when I put in a claim, when the person comes out to review the matter, I have to pay them $75.00, then CHW want pay for the repair. I can save by not having a home warranty and the $75.00 I have to pay the repair person and pay for it myself. Our I guess you call it pressure pump on the Swim pool, needed repaired, CHW called handyman, that doesn't know crock about a pool, instead of a pool person and the Handyman sent back a repair that it had been tampered with and CHW wouldn't pay for it. The pool pump had not been tampered with. That is how stupid CHW are. I wouldn't recommend them to anyone.

7 months ago

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