Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Rachel

Fast response when I need help with my broken appliance

1 month ago

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Nancy

I chose Choice because of the ratings I saw in advertising.

1 month ago

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Jolene

Every repair person was an expert and did an excellent job.

1 month ago

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Steve

Good price and service and price and service

1 month ago

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Verified Customer

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Rosemarie

I previously had a policy with Choice. While I only required 1 service call it was completed on time. My new policy required. a technician to service my 16 years old Maytag washer. The call was promptly answered and it was declared that the machine parts that were required were no longer available. They sent a check for $625, but it took 1 month. This is never explained in the policy. It’s a very long time without a washer. Don’t understand why this payment could not be more speedy

1 month ago

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Verified Customer

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Lisa

Had an electrical problem on one side of our house that ended up being a bad GFI. All electrical outlets were not working despite it running the refrigerator. One outlet still not working, but wasn’t covered under warranty. Happy to have everything mostly covered and fixed; however, disappointed that the one outlet was not covered. Overall, great service.

1 month ago

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Emile Detiege Sr

I recently acquired a service warranty from Choice Home Warranty and was apprehensive due to some of the horror stories I've heard about Home Service Warranties. I was pleasantly surprised by the excellent service I received from Choice Home Warranty. The young Technician replaced my faulty ice maker expediently and was courteous and knowledgeable.

6 months ago

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Bella H

I recently signed up for this service and had a great experience with the customer service rep — very professional, helpful, and patient. They helped me choose the right payment plan that fit my needs. I haven’t had to use the service yet, but the sign-up process was smooth and the rate is very reasonable. Hopefully, we won’t need it anytime soon, but I’m feeling confident and hopeful that the service will deliver when the time comes!

7 months ago

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debbie kennedy

I've heard overwhelmingly negative reviews about home warranties, but I wanted to share a positive experience! Choice Warranty has been incredibly accommodating and prompt with their responses, sending knowledgeable technicians quickly. I'm extremely happy with every transaction, and believe me, I've needed quite a few! I highly recommend this company!

7 months ago

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Molly

I recommended Choice Home Warranty to all my friends after they came through for me on my fridge. The technician decided it didn’t make sense to repair, and instead of dragging things out, Choice gave me an $818 Lowe’s gift card. I used it to buy a brand-new fridge! I’m honestly thrilled this really happened. For most people, warranty claims are usually a frustrating process, but not this one. I didn’t even have to get involved—the technician made the call during the first service visit, submitted it, and Choice honored his decision right away.

8 months ago

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Zenia Livingston

We had American Homeshield for over 15+ years. They were easy to deal with as long as it was not your A/C going bad, and if you were willing to wait forever to have a technician or appliance repair/replace. The monthly payments started going up almost every year we renew. Then a good friend of ours pointed out us to Home Choice Warranty. THE BEST decision we ever made. Low monthly payments, two easy plans to choose from. Fast service as soon as you place a claim with the app. We are very satisfied with the service.

8 months ago Edited February 11, 2026

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Michael Oliver

I’ve been with Choice for over a year now. I have always found them responsive and professional. The quality of people they have sent over have been good except one. Which leads me to a nice story. I had an issue with an appliance guy. He was unprofessional, barely looked at the equipment and (shocker) misdiagnosed. When I notified Choice, they didn’t give me excuses. They quickly sent over a new person, fixed my appliance and did not charge me for a new appt. Every company will encounter an issue. The good ones will react fast and fix it.

8 months ago

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Dilip

My refrigerator was not cooling so I filed a claim online. I got the claim # and notification that a technician will come in 2-3 days. Sure enough I got a call from the Tech on the 3rd day who also gave me the approx. time when he would come. He diagnosed the issue which involved problems with the compressor and leak. He reported the issue to CHOICE. They gave me the option of replacing the refrigerator since mine was not repairable. The credit would be in the form of gift card to one of the vendors, hoping it'll come fast before the labor day weekend so I can avail of the sales.

8 months ago

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Verified Customer

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Craig

I like everything about Choice. My single experience to date met with great customer service and the contractor who arrived at my home was courteous and professional. My appliance had to be replaced so I was given a Loews gift card for a fair amount. Unfortunately, it took 20 days to get the card. Much too long.

1 year ago

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Verified Customer

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James

The service technician was on time and was courteous when he arrived. He went to work and kept me informed on what was being done. Diagnosed the problem parts were ordered and returned and finished the repair. So far with only one repair they did a good job on communicating the steps being taken to accommodate my issue.

1 year ago

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Eldon Lopez

The warranty was sold as a 5-year package to lock in rates. Essentially, that also locks the purchaser from going elsewhere if it doesn't work out. Contractors are hit or miss. Sometimes great, other times, horribly under trained. Customer service is outsourced to a call center in the Philippines where no meaningful decisions can be made at their level if there's a problem. When an appliance is not repairable, they do offer good fair market value for a replacement in the form of a gift card. The catch is that it takes up to 30 days to receive it so be prepared to live without that appliance until it arrives. (It took 30 days to the day: 2 days for scheduling, a week and a half for a decision after approval of the amount, the rest was waiting time for the card to be emailed. Overall, I'm glad I have it, but it could be a lot better.

1 year ago Edited November 8, 2025

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Verified Customer

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Robert

They offer affordable friendly service. They are flexible, accommodating to your needs. I was kept informed during the entire service needed. The technicians were professional, friendly and kept us informed during the service required. I would recommend this company to anyone.

1 year ago

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Verified Customer

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Floridine

I had a very positive experience with customer support. They were quick to respond and very supportive throughout the process. When I used my warranty, there were no issues at all; the technician came promptly and took care of everything I needed. I hope for continued good service in the future!

1 year ago

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Anonymously

I had a great experience with customer service. They quickly addressed my stovetop issue and are working on finding the part needed for the repair. My clothes washer was also fixed within a week after it stopped spinning properly. Overall, I'm impressed with their responsiveness and efficiency!

1 year ago

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Verified Customer

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Vickie

I had a great experience with customer service. The representative was friendly and attentive, ensuring my needs were addressed promptly. I appreciated speaking with a human who listened carefully and took immediate action. My warranty issue was resolved quickly, and I'm now just waiting for the parts. Overall, a very positive interaction!

1 year ago

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Verified Customer

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Karen

I had a good experience with the service. They quickly addressed my garbage disposal issue, and when I had hot water heater problems, they came out promptly to fix it. Overall, I was satisfied with their response time and the quality of work.

1 year ago

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Verified Customer

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Linda

I had a great experience with customer service. They were very courteous and responsive to my needs, addressing my air conditioning and water heater issues promptly. They always follow up quickly and ensure everything is fixed right away. They even resolved a leaking refrigerator issue efficiently. Overall, excellent service!

1 year ago

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Verified Customer

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Carl

I had no support initially and didn't reach out, but my issue was resolved quickly. I was able to schedule an appointment with a technician within a couple of months, and he was very helpful. My microwave had stopped working, but the service I received was excellent in fixing the problem.

1 year ago

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Verified Customer

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Diana

I had an issue with my washer and microwave last month, and I'm still waiting for a response about the repairs. I'm trying to use my warranty right now, and while they are currently assisting me, the delay has been frustrating. I hope to see quicker resolutions in the future.

1 year ago

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Verified Customer

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Diane

I found their service to be very efficient; they always arrive on time and complete the job in one visit. They thoroughly answered all my questions, which was helpful. However, I did have to utilize my warranty multiple times recently, but overall, my experience has been positive.

1 year ago

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Verified Customer

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Lisa

I had a very frustrating experience with my dryer service; despite multiple calls, it remains unfixed. In contrast, when I needed my washing machine repaired, the technician was prompt, had the necessary part, and completed the repair on the same day. It's disappointing how inconsistent the service has been.

1 year ago

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Verified Customer

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Patricia

I had a great experience with the repair service. The technician was prompt and fixed my washing machine on the same day. He also quickly identified the issue with my dishwasher and handled it professionally. Although there was a slight mix-up with the scheduling, I was pleased with the overall service and the technician's friendliness.

1 year ago

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Verified Customer

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John

I had a mixed experience with my warranty service. Recently, I had to pay out of pocket for a thermostat replacement because my claim was denied, which was frustrating. However, in the past, my warranty worked seamlessly, and everything was taken care of without any issues. It's been hit or miss, so I hope for better service in the future.

1 year ago

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Verified Customer

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Bruce

I had a great experience with their service. They were courteous and prompt in their responses. I initially reached out online, and they quickly connected me with someone who resolved my issue. Recently, I also had them fix my oven, and they sent a technician who replaced everything efficiently. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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John

I recently used my warranty for an ice maker repair, and I was pleasantly surprised by the prompt assistance I received. The team was very helpful in addressing my warranty needs, ensuring that the repair was completed in a timely manner. Overall, I'm satisfied with the service and support provided.

1 year ago

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Verified Customer

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Jaime

I had a great experience with customer support! I submitted my claim online for a garbage disposal repair, and they responded quickly. They were out the next day to fix it, which was impressive. Overall, I was very satisfied with the service and how efficiently they handled my request.

1 year ago

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Verified Customer

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Mario

I had a great experience with customer support! They were prompt and handled my request the very next day. I also had my garbage disposal fixed quickly, and the service was efficient and professional. Overall, I'm very satisfied with the quick response and quality of service provided.

1 year ago

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Verified Customer

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Jane

I had some issues with my water heater and had to use the warranty a few times, but the company replaced it without any hassle. I was able to get an appointment with a technician quickly, and he was very good. However, I didn't have any support when I needed it initially, which was frustrating.

1 year ago

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Verified Customer

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Nadine

I had a positive experience getting my ice maker fixed; the repair was done promptly. However, I was frustrated by having to pay upfront before the work was completed. Overall, the repairman for my washer also did a great job, but I wish the payment process was different.

1 year ago

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Kerrye

I had a quick turnaround when I called for feedback, and they promptly checked my water filter and water pressure. However, there was some confusion when my refrigerator freezer broke. They utilized the warranty and replaced it within a couple of days, which was helpful. Overall, the service was efficient but could improve in clarity.

1 year ago

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Verified Customer

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Patti

I had a mixed experience with the service. Initially, the first technician scheduled for my warranty issue didn’t show up, which was frustrating. However, the second technician they sent was excellent and resolved my garage door problem efficiently. Overall, the support team was able to connect me with the right help, which I appreciated.

1 year ago

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Willie

I had a great experience with their service. They were fast and efficient in communication, quickly sending a technician when my air conditioner broke down. They also handled other issues I had, like a water leak, promptly. I just wish they offered a discount for citizens, but overall, I'm very satisfied with their help.

1 year ago

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Anonymously

I've always had a positive experience with their service. They respond quickly, and their agents are helpful. I recently used their service for my garage door opener, and the turnaround time was fine. However, I wish the process could be quicker since I often find myself short on time.

1 year ago

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Clifford

I had a very positive experience with the service. They were quick to resolve my issue with the pool heating element, sending someone out within a couple of days. The technician was professional, neat, and left the area clean. Overall, I was very satisfied with the prompt and efficient service.

1 year ago

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Verified Customer

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Corey

I had a great experience overall! The team was quick to respond and kept me informed throughout the process, which made scheduling my appointment seamless. However, I did encounter issues with the website; it often showed errors and wasn't very reliable. Despite this, the service from start to finish was impressive!

1 year ago

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Verified Customer

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Gary

I had a great experience with Choice Warranty for our rental home. The service process was seamless and efficient, whether it was for the dishwasher or garbage disposal issues. Technicians arrived promptly and resolved everything quickly. Overall, I find their service worth the cost and highly recommend them!

1 year ago

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Verified Customer

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Sandra

I've had a good experience overall. They usually respond promptly, and while I had one bad interaction years ago, the staff has been professional since. Recently, I used my warranty for a sink issue, and although they couldn't fix it, they offered a fair solution. Overall, I'm satisfied with the service.

1 year ago

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Richard

I found the service to be quick and efficient. The technician was knowledgeable and handled the issue with my washer's water pump seamlessly, fixing it promptly. Additionally, the young man who addressed our light switch problem did an excellent job. Overall, a very positive experience!

1 year ago

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Kimberly Katy, TX

I had a very positive experience with the service. They were quick to resolve the issue we faced with our light switch, and the technician did an excellent job. We only needed assistance once for our pool heating element, but it was handled smoothly without any problems. Highly recommend!

1 year ago

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Jeradine

I've had great experiences with their customer service. Whenever I call, they quickly assign someone to address my issue. Recently, when I needed warranty service for my refrigerator, they were prompt in scheduling an appointment. They also responded immediately when my air conditioning broke down. Highly satisfied!

1 year ago

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Brenda

I had a great experience with their customer service. They were courteous and knowledgeable, addressing my needs without hassle. When my air conditioning broke, they quickly replaced the fan motor, and everything worked perfectly. I also had a stove issue, which they diagnosed and fixed efficiently. Highly recommend!

1 year ago

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Madeline

I had some issues with my washing machine not draining and leaking. I was impressed with the quick response; they sent someone out the next day to fix it. While it took a bit longer to get everything sorted, I was relieved to find I didn't need to replace my dishwasher after all. Overall, a positive experience!

1 year ago

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Verified Customer

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Gustavo

I had a decent experience with customer service. Initially, my washer stopped spinning properly, leaving my clothes wet. However, parts arrived quickly, and it was repaired within a week. The response time from customer service was a bit slow, but they eventually addressed my concerns. Overall, I appreciate their efforts to fix the issue.

1 year ago

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Susan

I had a mostly positive experience with customer support, resolving issues like a leaking garbage disposal quickly and efficiently. They dispatched a vendor the next day, and I only had to pay a service fee. However, I did face a delay in finding help for my bathtub issue, which was a bit frustrating. Overall, good service!

1 year ago

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Verified Customer

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Michael

I had a mixed experience with Choice. Last year, I used my warranty for my refrigerator and found the service lacking, having to call back several times. However, when I had issues with my bedroom light fixtures, they sent a technician who replaced them efficiently, leading to a positive outcome. Overall, my experience has been quite unfavorable.

1 year ago

Choice Home Warranty Reviews