Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Pedro Correa Jacksonville, Florida

Service has been good so far; however, the job isn't complete. We are waiting on a part to be installed. The dryer can't be used it is still smoking when used

1 month ago

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David Haigler Annapolis Junction, Maryland

Excellent service, polite and diligent! Although my issue turned out to be minor, I’m prepared on troubleshooting the next issue

1 month ago

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Tony B Good Miami, Florida

Air conditioner broke and was told I had to wait over a week for someone to come and evaluate the problem!!! It’s summer in Florida!! Am I going to have wait another week before the AC can be fixed? It’s summer in Florida! I’m being generous with 2 stars!!!

1 month ago

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Julie Talens Mt Juliet, Tennessee

Got service 5 days after I reported the problem. Needed a part to come in so we are waiting for a call and another appointment.

1 month ago

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Debbie Kingery Cortland, Ohio

Ted arrived on schedule and was very polite. Diagnosed the problem and fixed it quickly. Would highly recommend him to anyone.

1 month ago

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Tom janusz Huntsville, Alabama

A few times I dislike the amount of time it took to get a technician out here. Other than that. I was able to work with them.

1 month ago

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Michael Wiesner Surprise, Arizona

The phone call I made to get service was fast and efficient. The system works SO much better than most companies ACD''s.

1 month ago

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todd wilson Cedar Hill, Tennessee

You guys just deny, delay, deny, delay. Now, my HVAC is covered, but the compressor that failed is under factory warranty. The factory will cover the compressor but you deny the tech the labor to remove and replace it and the refrigerant! Thats like Toyota telling me "yes that part is under warranty/recall, we'll replace it, but you have to pay full labor" This is obviously just the latest attempt to skip out on your responsibilities

1 month ago

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James Sheldon Weare, New Hampshire

The payout timeframe of 30 days is far too high. The payout window should be no more than a couple of weeks. I need to get the appliance replaced now, not in a month.

1 month ago

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Shirley White Los Angeles, California

Service Tech was a nice guy. Polite and friendly. Explained what was needing to be done. I would definitely recommend.

1 month ago

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Grace Ramirez Azusa, California

We have this Warranty for 2 houses, and have recommended this company to our family and friends. Professional service, and fast response for repairs.

1 month ago

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Lola Cavalier Wichita, Kansas

When this company does a good job, it’s a great job unfortunately, when they do a poor job, it’s a really unfortunate situation for the homeowner. Staff is always nice, professional, respectful, but the failures of this company are not in its employees it’s in its policies. This should be a glowing report, but it can’t be.

1 month ago

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Kaushik Patel Cary, North Carolina

Great value for the service. Customer service is also awesome. Just spoke to Kurt W. (Supervisor) who took good care of me.

1 month ago

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Linda Gregory Damascus, Maryland

Other services was great but when they replace your items with e-card from Lowe’s they say it could take up to 30 days to e-mail it to you so you have to wait too long to replace like a washer then wait til store can deliver. Wish they could make process a little faster. I don’t like waiting 5 days for service and waiting another 30 days for e-mail check then waiting for a delivery too.

1 month ago

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Edward Greene Macon, Georgia

The tech actually came two days early. He was very knowledgeable and efficient. He and his company gets an A+ from this customer!

1 month ago

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Deacon Bev Sr Villanova, Pennsylvania

The service call was very professional. He fixed my issue. I was very happy with his work. It would have been a 5 star if they could have arrived a day out 2 earlier.

1 month ago

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Evelyn Jackson Dallas, Texas

The technicians HVAC guys were literally little boys who didn’t have the proper experience to install my unit. The also caused electrical issues after wiring the unit incorrectly Also the case manager that I spoke with on July 8th named Patterson was very unprofessional and very arrogant.

1 month ago

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Verified Customer

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Amanda Rodriguez Phoenix, Arizona

I have not having any issues with them. Sending someone to check my appliances or even for my plumbing.

2 months ago

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Verified Customer

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Rita Lohman Birmingham, Alabama

Choice answers my problems quickly and I am satisfied with repair work. Best Home Warranty I have used.

2 months ago

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Verified Customer

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Carrie Jackson Dallas, Texas

I was pleased with the service that I received, also the technicians are helpful and knowledgeable.

2 months ago

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Verified Customer

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Laura Thurman Seattle, Washington

I got a call about Choice and checked the reviews. I have used the warranty since and they are quick to respond.

2 months ago

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Verified Customer

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Tracie Shingleton Wake Forest, North Carolina

Fast response. Provider explained everything in detail and was prepared. Completed the job quickly and well.

3 months ago

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Verified Customer

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Tom Boiling Spring Lakes, North Carolina

in the beginning it was cost. since we have had repairs that have been handled by conractors for CHW

3 months ago

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Verified Customer

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Zeb Mont Belvieu, Texas

Very professional and knowledgeable technician. Excellent work and excellent customer service. Five stars.

3 months ago

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Verified Customer

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Theresa E Ellinger Ocala, Florida

This is my warranty company , the technician that came to repair my microwave was efficient and did a great job

3 months ago

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Verified Customer

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Judy Johnson Schertz, Texas

I’ve used Choice for years. The most recent techs who have come out have been on point with taking care of the needs.

3 months ago

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Verified Customer

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Arlene Watts Thomas Roach Ocala, Florida

Choice was recommended by my nephew. We had a refrigerator problem & Choice came out quickly & repaired it.

3 months ago

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Verified Customer

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Meg Sales-Bradley Ashburn, Virginia

I have had two service calls now and one was great but the other was just okay. I will continue to do more research to understand the fine print.

3 months ago

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Verified Customer

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Willie Tylor Memphis, Tennessee

They still have not fixed my aire it has been a month since I had a tech out and they giving me the run around. This bull crap. I could have just paid a tech to come and fix my air instead paying 2000$ for a home warranty that wasting my tim. And inconveniencing my life.

3 months ago

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Verified Customer

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Nancy Carrier Fort Worth, Texas

Happy with the response we received. The service was excellent and the workmen were friendly and very professional!

3 months ago

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Verified Customer

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Linda Dallas, Texas

Took a chance after having a terrible experience with American Home Warranty. So far all has been good.

3 months ago

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Verified Customer

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Simone Paris, Ile-de-France

The plumber who came to my house took care of the leak. He was efficient and professional. Thank you.

3 months ago

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Verified Customer

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Randy Carroll Houston, Texas

I chose Choice because they told me that they had fixed their service issues. That’s not the case. The response time is usually unacceptable and I end up calling someone else and paying for the repair out of my pocket. No need for a warranty that doesn’t perform. I won’t be renewing again. They are NOT Amazing.

3 months ago

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Verified Customer

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Patricia Frazier Knoxville, Tennessee

Wanted the warranty and thought we’d give Choice Home a chance. So far, we are very pleased with the service.

3 months ago

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Verified Customer

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Eileen Las Vegas, Nevada

Technician arrived on time, assessed the issue and received authorization to repair within minutes. Very pleased!

3 months ago Edited July 21, 2026

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Verified Customer

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Michele Kennedy-Kouadio Cambridge, Massachusetts

Personable fast response plumber Able to talk to some to address questions or issue Competitive rate

3 months ago

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Verified Customer

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John Beaumont, Texas

I called Choice Home Warranty about an issue and they came out the next day to fix. Excellent service!!

3 months ago

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Verified Customer

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Michele Lobo Budd, Illinois

The service provides peace of mind when you are living in an older home but the momthly service price keeps climbing even when jot using it.

3 months ago

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Verified Customer

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Johnny Vo North Las Vegas, Nevada

So far í have been satisfied with CHW. It offered fast response to my issue and i am happy with result

3 months ago

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Verified Customer

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Paul Colorado Springs, Colorado

Claim processed within and contractor assigned within a few hours. Contractor was awesome and out the next day

3 months ago

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Peter Angles Kansas City, Missouri

The past two claims have been addressed by really unprofessional service providers. Choice must not vet their service providers and the most recent one - this week - literally just replaced an air filter on an underperforming AC unit, and announced that everything was fixed. They lied to us when asked if they had inspected the unit and then lied on their report to Choice. The company management refused to call me back and would not refund our $104 service call fee. The following day we paid for our normal provider to do a service and he said that clearly the unit had not been inspected and that the lack of performance had nothing to do with the filter - which he said easily had another month or two of life left. The performance issue was from a leak he discovered. What a joke. Not only for the waste of our annual fee but also the scummy company they contract with to service their customers. I will not be signing up with them at the end of this term.

2 months ago

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Jac Jones Houston, Texas

Terrible service. The recommended a company to fix my washer machine. The company is call EYEBEE SOLUTIONS. 4 month ago my Samsung flex washer was giving me codes and my washer would stop as a fail safe so it doesn't get damaged. The last code that came up was lc1. I was unable to use the washer. I called choice home warranty they sent EYEBEE SOLUTIONS to my house and he took the whole thing apart and relize it was at the top where you put the softner in it had clogged up. I haven't had any codes for 4 months witch I thought was good but it stopped working. So I called again they sent the same company EYEBEE SOLUTIONS and they told me my washer was totaled for negligence on my part says I destroyed the drum. while speaking to CHOICE HOME WARRANTY they were told by EYEBEE SOLUTIONS that they replaces a motherboard the first time they came to fix my washer. Which was a lie so CHOICE HOME WARRANTY said they have nothing to do with EYEBEE SOLUTIONS when I told them and denied my claim saying it's not there problem

2 months ago

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David Braunstein San Antonio, Texas

I have been happy with the people that fixed a sink leak, not working furnace, and our refrigerator not working. All covered with my Choice Home Warranty!

2 months ago

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Dayna Jones Germantown, Maryland

I disliked the amount of $406 that was offered for my clothes washer which I ultimately was forced to accept in order to get a clothes washer. Your policy states under the section "Replace or Replacement" that for clothes washers you are "responsible only for replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand, or color." I understand that to mean you would replace my clothes washer with a clothes washer with similar features, capacity, and efficiency. I shopped at Lowe's which is where you are requiring me to buy from, but the least cost of a washing machine that matches what you say you would replace with equipment of similar features, capacity and efficiency is $529. This is the amount I feel is fair. In the "Replace or Replacement" section you go on to say "For all OTHER covered items." What are all OTHER covered items? You already listed clothes dryer, clothes washer, built in microwave, oven/range/cooktop, dishwasher, refrigerator, and garbage disposal, so what are the OTHER COVERED ITEMS THAT YOU WILL REPLACE WITH BUILDER'S STANDARD GRADE EQUIPMENT that is the basic option that typically comes in standard sizes colors, and standard configuration designed to fit most homes. It is obviously not talking about the actual listed covered items. Your policy writers need to learn the English language or at least learn how to write what you really mean in your policy. The Case Manager for my claim #336649925 is LaShante Jones. I spoke to her after I had first not accepted the offer of $406 explaining the same words in the policy that are in the first paragraph above. She kept saying she was putting me on hold to talk to someone. I don't believe that she was talking to anybody and especially not on my behalf explaining why I felt the offer was not right. I think it was just a tactic your company uses to make it seem like you are trying to help the customer. She did this at least 3 times and of course said they could not change it. I asked her if there was someone above her that I could talk to, and she said she was it - nobody above her that I could talk to. That just proved to me there was no recourse. I asked if I could get a clothes washer from the builders that have this standard grade equipment available and was told you used to do that, but not anymore. So as usual the customer is the one that is out. I'm 72 years old and the extra $123 I will have to pay for a clothes washer and the $100 for the repairman service fee means a lot to me - otherwise I wouldn't have gone to such length to explain my displeasure with your company.

2 months ago

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Cindy Barrett Norcross, Georgia

They are slow assigning a claim to a vendor. They take too long to approve a repair. Customer service associates are difficult to understand- English is not their native language, They’ve increased their rates but didn’t notify me ..not happy about it

2 months ago

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Robert Patton Louisville, Kentucky

What I like is the budget pricing, but there seems to be a high price to be paid with flexibility and cooperation with Choice Home Warranty team. I recently had a "situation", between me, repair company and Choice Home Warranty. Instead of a three way conversation and resolution, there was only a two, two way conversation, one between Choice and the repair company and then one with me. Choice decided by "committee" to replace my appliance instead of a repair because of replacement value and part cost. When I had a conversation with my repair company, after being informed from Choice of their decision, I was informed that there was a part available to repair my appliance for slightly less than $300.. But, when trying to negotiate with Choice , I was informed that the committee decision was final. So, I was put in a situation that forced me to request help from the BBB to negotiate a fair market price replacement for my appliance. Choice offered me less than $400. to replace my appliance, I requested $850. as that was the best budget sales price I could find for an equivalent appliance. After a couple of days negotiating with Choice and BBB, I accepted a replacement check for $799. from Choice. So, instead of being flexible, Choice chose to use a "committee" decision to replace my appliance for $799. dollars instead of a repair costing them less than $300., which if had I been able to work with someone in Choice, I would have agreed too.

2 months ago

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Robert Seward Mesquite, Texas

Great experience overall, prompt service, reliable vendors, and outstanding customer support. The warranty has saved me money and made home repairs stress‑free.

2 months ago

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Kevin Lasalle Fort Washington, Maryland

This rating has been reduced based on recent performance and is not indicative of previous support! Our refrigerator is inoperative! The dispatch time for support is 7 days...though I do not believe this reflects future support, I hope, this is completely unsatisfactory!

2 months ago

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Jay Garineri Boca Raton, Florida

QQuick response as far as notifiying me when Contractor will be arriving. Easy simple process, which is exactly what I want. Contractors have been very pleasant, knowledgable , and professional.

2 months ago

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misty robinson Tyler, Texas

I feel like choice is in breach of contract with my latest claim for my microwave. The wording in my contract states that choice should have my microwave installed. If yall don’t do installation for appliances it should be exact wording in the contract.

2 months ago

Choice Home Warranty Reviews