Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Ricardo

I’m new with choice home warranty but the experience that I had with the last technician that fixed my refrigerator was excellent. They were punctual and very efficient

6 months ago

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Susan

I selected Choice Home Warranty based on reviews by consumers on multiple hone warranty businesses. Overall, I'm pleased with the services I've received to date from their providers.

6 months ago

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Goldendaine

Excellent service thank you but now if I can get my car out of the garage the door won’t open the large spring is broken that I turned in yesterday !

6 months ago

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Marilyn Borntrager

Have been working with Choice for several years, they keep improving their service. So far, just one glitch, otherwise, happy with Choice and their coverage.

6 months ago

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Rafael Suarez

On 1/20/26 I summit a claim because of the washer machine was not working, the company Fizsmart appliance services came in, “fixed “ the washer machine but 4 days later there was a water leak. I called them multiple times and told them the problem but I am still waiting

6 months ago

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Verified Customer

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Christopher Kvapil

So far Choice has covered all repairs and that’s great! The problem is getting a qualified and professional company out. So far I have found a wonderful plumber who is on speed dial from now on!

6 months ago

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tony graves

I enjoy choice of chose choice because of their speedy response constant communication and follow up. Genuinely concerned with how their service was conducted.

6 months ago

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Walter

Your installer was very knowledgeable for the overall installation , the product on spot , installed correctly, I now have Hot Water , Recommendation. YES

6 months ago

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Jennifer

There aren’t many other options. If there were, I’d seriously look into switching. There seems to be no sense of urgency and each time there seems to be an issue. Rarely do you get the issue fixed the first visit. Then it’s a waiting game. But they have no issue cashing my checks as soon as the get them.

6 months ago

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Linda Mahoney

Very responsive. Like the service. Gave it a 4 rating because when my oil fired hot water heater went it wasn’t covered and I was told when signing water heaters were covered.

6 months ago

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Deepak

Always respond to your messages However all the agents may not give you consistent solution , each one will present a solution that is not the one you heard before

6 months ago

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Jerry Gold

The review is more based on the undependable service of the service provider assigned to repair my refrigerator He missed one appointment and failed to let me know he was sick, and then no showed to more scheduled appointments, Tech was was very nice and when he finally showed up de the work quickly and to date seem refrigerator is working ok. Service provider was had to contact by phone or text. Good communication was disappointing.

6 months ago

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Andreas

Your sales person lied to me to get a sale. I was deceived into thinking you would get me service within two days or be there if there is a problem. Once you assigned my claim to Whirlpool, you immediately changed the claim to complete. Whirlpool sent a text but did not have a technician out for a week. After part was ordered and received, they still did not have a technician scheduled to install parts. As long you are selecting Whirlpool for appliance claims your customers are waiting at least two weeks to get service. Your online chat did not provide me any help. Please change this feedback rating to a zero. I did not put this word "Amazing!' in this block. That is very deceiving.

6 months ago

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Shirley

I kept seeing advertisements and their rates were affordable. They were very responsive and within a few days, my refrigerator/freezer was repaired and I am happy.

6 months ago

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Karen

Made a claim on my microwave on Jan. 20. A repairman was sent out on Jan.24 and he determined that the appliance needed a part that was not available and he would research to see if he could locate the part. As of Feb 5 I have had no communication from either Choice Home Warranty or the repairman.

6 months ago

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Al Aguilar

I really liked the initial service call, however, parts have been ordered and they have not arrived yet. The initial service call was 19 Jan 2026. The refrigerator is clean and empty. Having to use ice chests in the meantime...

6 months ago

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Milton Jones

I had a great experience with Choice Home Warranty. There was great customer service and solved the issue. Thank so much for being punctual and helpful.

6 months ago

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J

The service is slow, took three weeks to fix my plumbing issue. The reason it takes a little longer because the computer generates the schedule day and time instead of a person. You can call the professional but they’re so busy they go off the computer scheduling.

7 months ago

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Charlynn

The last transaction with Choice was not a pleasant experience with the first agent. I ended up asking for a supervisor. He said he could not transfer me and a supervisor would call me back. 3 days later I'm still waiting for that call. I call Choice again. The second agent I would give five stars. Company assigned to my plumbing issue could not accommodate the time frame. 5 hour leeway is a big gap. 1star. She suggested I be reassigned to another company. I need 2 call back Choice to get another company. This time I ask to be assigned to Airpro Master. I was assigned to them once before. 5 stars for Airpro.

7 months ago

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Francis

I’m disillusioned with Choice Home Warranty and will probably not renew later this year. They were unable to find any company in my area to repair my broken garage door. I had to find my own repair company and none of the ones I contacted would accept/work with Choice Home Warranty. In fact Precision garage doors doesn’t accept any home warranty companies

7 months ago

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Anthony Germinder

Still waiting for my permits that Urgent Drain never submitted since JANUARY 9 , 2026 MEAN while I can't put nothing back until the INSPECTORS come one plumber and the other inspector is electrical and you are asking me for a rateing .. this is upsetting for me , a big inconvenience!!!

7 months ago

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David lonetta Canales

Easy to open the ticket quick response. I had someone here at the house within a day and the repairs got approved. Everything worked exactly like it should.

7 months ago

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justin allen

I have been ok with Choice Warranty price wise. But their claim approval and denial is crazy. They are big to deny very rarely approve.. But the last time I used them at my rental property they were great...

7 months ago

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Verified Customer

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Matthew Chavez

The repair company that Choice Home Warranty chose to work on my job continues to order the wrong parts. The repair technician shows extreme incompetence. I am left without a washing machine for a month now. After the first mistake I think Choice Home Warranty should have just ordered a new washing machine. Instead I face what could potentially be 2 months without a washing machine. I have been with Choice Home Warranty for 10 years and have never seen experienced this kind of poor customer service. I am seriously thinking about going to another Insurance Provider. Shame on you guys! After repeatedly increasing premiums every 2 years!

7 months ago

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Manuel Crawford

I received a call from your company and I also have a friend and they really enjoyed and now I’m enjoying the service thank you for doing a really good job

7 months ago

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Nancy Wallace

After making a call when our dryer went out, got a call from the tech. He was here earlier then the time set. He fixed it in a short time and was extremely nice.

7 months ago

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Arthur

I was disappointed that the main water valve (not the street valve) was not covered by the warranty. I had to call a local plumber to get water turns back on because Choice couldn’t get to us for another week. That cost me an additional $160.00 on top of the $65.00 service call by the Choice plumber.

7 months ago

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Drucilla

We have had choice warranty for many years. They always send out the best repairman. They stand behind their word. We\nWouldn't have any other company

7 months ago

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Sheila

The company is easy to contact. Claims that I have put in have been taken care of within one or two weeks. Each service person has been professional and pleasant.

7 months ago

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Michael

Satisfied with the service, quick response from Choice team, and the repairs depend on the contractors Choice sends. Out of the two claims, one vendor was really good and prompt, other was average.

7 months ago

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Janet

I chose Choice because of the standing they had on several sites during my research. Unfortunately, I have had to do follow up on almost all claims with their customer service before a technician would arrive. Either the assigned company would not show up, call to confirm or both. Very disappointed and will not be renewing our contract!

7 months ago

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Verified Customer

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John

I have used other home warranty companies and they have not been helpful at all. Choice makes a difference in getting things done, their people aactually care.

7 months ago

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Oscar

Service was promptly assigned and acted upon. CHW recommended replacement. I couldn't replace at price offered. Out of pocket for roughly same money. I'm still waiting on check from CHW.

7 months ago

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Verified Customer

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Deb

Andrew did a good job figuring out what the problem was, and coming up with a solution. He was very professional and friendly ... I would recommend him to anyone.

7 months ago

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Samuel

You mean why I chose you? >AHS. This is not about the 3 stars. I'm disappointed that while the magnetron to fix the microwave was $237, you chose to "award" me $199 for me to buy a new microwave. And THEN -- that amount was reduced to $194.

7 months ago

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Verified Customer

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Jacqueline Meriwether

Almost always quick fast no problem dispatch. Excellent service with GE technician on dishwasher. Saved me the cost of a whole years Premium on the Choice Warranty.🙋‍♀️🥹

7 months ago

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Verified Customer

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Lucille

Many promises were made when I joined the Choice Home Warranty. They made me feel as though I would be treated fairly when in actuality they just wanted my money. I was convinced to join their company and it cost me $5,000+ which is suppose to cover me until 2027. I am sorry I extended myself for so long because the very first attempt I made to use them; I was denied. After that, everytime I use them, it cost me $85 and that's before any services were performed. It cost me over $200 for refrigerator repair and finally they sent me a voucher that wasn't even enough to cover the cost.

7 months ago

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Verified Customer

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Cathy

I like choice home warranty. They work hard to fix broken appliances. Iffen things aren't right they make it right. Customer service is wonderful.

7 months ago

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Bharat

Disappointed with the way my claim to fix toilet flush leak in to toilet. Inspite of requesting the tech from Capri Engineering, to replace the canister valve, the tech insisted and replace the inlet float valve in to the flush tank, which did not fix the issue. When I gave this info to Choice they asked Capri to send their tech. The Ownee, Mark whom I called said he will bring dye to test leakage, and cane without any thing. Asked me if I hv food color to use, which I did. It hv. He waited for 5 min and sad he does not see any leakage and made VERY RUDE remarks that I was nitpicking !!! I asked him how does he concncludevtgat without testing with the dye which he was to bring and test and told him that I hv no time to keep complaining if the issue was fixed. He apparently reported to Choice that the issue is fixed!!!? I complied to ur.Cust device, so I was sent a link to access and fix appointment with ur specialist. The specialist just would not take my word that the issue still persisted. Eventually I was frustrated and tried and fixed it my self. I can send you proofs of receipt of canister valve that I bought from Lowe’s and replaced myself, looking at a YouTube video!! Incurred $22 for the same in addition to waste of all my time pushing my claim. Very very disappointed and frustrated with the rude attitude of Capri Engg owner and your totally useless support!!! VEEY VERT VERY DISAPPOINTED!!! Wonder whether you would care to reimburse the cost of canister valve, if I send you the receipt from Lowe’s?

7 months ago

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Verified Customer

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Steven

Surprisingly quick and easy. Choice kept their word and the repair to the refrigerator (compressor) was done as soon as the part arrived at the local repair shop.

7 months ago

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Jonathan Reagle

They were great and easy to work with i had some of the best people to work with did a great job and quick i was very happy with everything thank you

7 months ago

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Johnathan Wightman

HVAC went out on the coldest day of the year of course. No hassles at all with Choice or the tech, they had me up and running very quickly. Choice is worth the money

7 months ago

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Michael L Fields

Choice Home Warranty made it happen. Replaced our Hot Water Heater with the same quality brand that was previously installed. So far so good on 2 separate service calls.

7 months ago

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Tony And Rosemary Allen

Choice Home is a good company, but you must read their warranty contract; don't go by what their sales personnel say. The Techs chosen are very knowledgeable, but you must keep them informed on any service or Technicians delays As for my Dishwasher service. The Tech was very professional. Everything went well

7 months ago

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Richard Twardak

I have placed several calls to Choice Home Warranty and the recording always promises a call back but I've never gotten any call backs I don't see any messages sent to me and there are no voicemail messages I am not showing any return calls I'm not quite sure what the problem is in the past I've always been able to call and get a live person on the phone but something must have changed because I don't seem to be able to get a live person on the phone just the promise from the recording that someone will call me back and there have been no call back that day the following day or at any point up until now so I'm very disappointed with this

7 months ago

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Nancy Gangi

I think most of the home warranty companies are similar so I look for price. If I found a company that charges less for co-pays I’d change to that company.

7 months ago

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Catherine Grey

Best price and offers. Helpful in finding the right plan. Have you used twice in both times have been efficient and completed the work well to my satisfaction.

7 months ago

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Larry Deetjen

Excellent service right from the start to finish! Choice communications were strong and clear and technicians sent to home were also timely and efficient! Thank you, Larry

7 months ago

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Sharon Blandford

CHW offers competitive pricing and the online claim filing makes it easy and convenient for 24/7 filing and tracking claims. My most recent claim was closed within 5 days!

7 months ago

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Jay Webb

The price you are offering for our Microwave is way too low. Trouble with my garage door you didn’t find anybody to send out. I had to find somebody on my own. When they came out, I called and needed to talk to somebody. Nobody was available to talk. I left a message to have somebody call me back nobody called me back not too happy right now and we need to talk some more. Have somebody call me

7 months ago

Choice Home Warranty Reviews