Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Dione

I've had a frustrating experience with customer support. Communication is difficult due to language barriers, and my recent claim for garage door repairs was only partially approved, leaving me to pay for the rest. I also faced delays in responses and concerns about service quality. Overall, the support has been weak and concerning.

11 months ago

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Verified Customer

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Smalls

I had a mixed experience with customer service. The Sacramento office was friendly, but my project manager in Concord became less helpful over time. I also faced issues with my warranty repair for a washing machine. The gift card offered didn't cover the cost of a new machine, and I felt it was unfair since I couldn't find a suitable option at the suggested store. Overall, I was disappointed with the resolution.

11 months ago

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Rebekah

I had a frustrating experience with my refrigerator repair. The technician took months to address multiple issues and never replaced the thermostat as promised. I had to troubleshoot on my own. Additionally, my garage door repair was poorly handled, as they only approved fixing one spring, leaving me to pay for the other. Communication was lacking, and I'm concerned about future service quality.

11 months ago

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Verified Customer

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Ella

I recently had a technician fix my kitchen range, and he was excellent, resolving the issue quickly. However, I faced challenges with my heat pump. Although it was under warranty, I had to pay upfront for my own technician due to scheduling issues with the service provider. I believe I should have been reimbursed for that expense.

11 months ago

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Pablo

I had a positive experience with the service team; they were friendly and did their best to assist me. However, I felt that response times could be improved for a top rating. I only needed help once when my heating went out during a cold spell, but they resolved the issue after a few days, and everything has been working well since.

11 months ago

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Verified Customer

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Warren

I had a mixed experience with my warranty claims. One issue with my oven took longer than expected, but I'm not overly concerned as I trust they'll resolve it soon. However, I was disappointed to learn that my warranty doesn't cover plumbing issues related to outdoor fixtures. Overall, communication could be better.

11 months ago

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Devin

I've had mixed experiences with customer service. They always respond, but their contractors often fall short, requiring me to chase issues. I've faced delays, especially with appliance replacements. While some claims were handled well, others left me frustrated. Overall, the responsiveness is appreciated, but contractor reliability is a major concern.

11 months ago

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Fayla

I've generally received accurate information and options for my needs, thanks to decent customer support. However, my last warranty experience was mixed; while the technician diagnosed the issue well, there were miscommunications that left me dissatisfied. Overall, there's room for improvement in communication.

11 months ago

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Pedram

I've had mixed experiences with the service. While they've been helpful and fixed my dishwasher well, I've faced delays and unexpected charges for my garage door repair. The communication could improve, especially for urgent issues. Overall, some visits were positive, but others left me frustrated.

11 months ago

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Chad

I initially faced delays with customer support, but my recent experiences have been very positive. Repairs for my oven and heater were completed quickly, and I've had no issues with the service since then. They responded promptly when my dishwasher and dryer broke down. Overall, I'm thankful for their reliable support!

11 months ago

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Jaime

I had a decent experience, rating it a 4. However, faster communication would have improved it to a 5. I faced issues with my AC unit and had to rely on my warranty, which was frustrating. The process took too long, and I ended up spending more than expected due to delays. Overall, I appreciate the service but hope for quicker resolutions in the future.

11 months ago

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Theresa

I had a very disappointing experience with customer support. They provided poor assistance when I needed to use my warranty, resulting in me having to fight for compensation after a costly replacement. Additionally, the replacement parts were of low quality, leading to further issues. Overall, I'm dissatisfied with the service and the products provided.

11 months ago

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Verified Customer

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Alan

I had a frustrating experience with my warranty service. When my water heater failed, it took a long time for a technician to come out and replace it. I had to clean up water in my basement during the wait. Additionally, I had to call multiple times for one incident, and the initial service request was declined due to an incorrect model number. Eventually, it was a simple fix, but the process was time-consuming and stressful.

11 months ago

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Verified Customer

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Wensheng

I had a great experience with customer service. They were quick to respond to my plumbing issues and sent a professional from Redman Plumbing who explained everything and completed the job efficiently. I appreciated the timely updates and reminders for appointments. Overall, it was a wonderful experience!

11 months ago

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Verified Customer

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Jeremy

I had a great experience with their customer support. They were quick to respond and sent someone out promptly to check my furnace. Recently, I had to use my warranty, and they covered half of the cost. Overall, I'm very satisfied with their service!

11 months ago

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Verified Customer

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Maurice

I found the online appointment setup challenging and preferred speaking to a representative instead of navigating a computer. The technician who fixed my leak was not well-equipped, and I had to assist him, which was frustrating at my age. Despite this, I appreciate the service overall and wanted to share my experience for improvement.

11 months ago

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Verified Customer

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Linda

I found the online appointment setup challenging due to my lack of computer literacy. I prefer speaking to a representative rather than navigating automated systems. However, the technician who came to fix my garage door opener was great and I have no complaints about his service. Overall, the initial process was frustrating.

11 months ago

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Verified Customer

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Kim

I had a decent experience overall. The support team was helpful when I called about my garage door issue, though it took a few days for someone to arrive. It would have been better if they could come sooner since we couldn't park outside. I also used their service for a hot water heater, and it worked out fine. Overall, satisfactory service!

11 months ago

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Verified Customer

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Ramy

I had some questions regarding customer support and the service I received. While the technician was helpful, I felt there could be clearer definitions of what customer support entails. I also recently utilized my warranty for a faulty dishwasher repair, but I didn't receive a response on that. Overall, the experience was mixed.

11 months ago

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Verified Customer

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Isabel

I was contacted for a survey but chose not to participate. I haven't used the service yet, and there was some confusion about which property the representative was inquiring about. Overall, I felt the timing of the call was inconvenient as I was busy with other matters.

11 months ago

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Verified Customer

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Moses

I had some issues with my appliances, including temperature control in the refrigerator and a light problem above the stove. I'm currently waiting for a repair on my oven, which has taken longer than expected, but I'm not too concerned. Overall, the service has been decent, and I'm hopeful for a resolution soon.

11 months ago

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Linda

I was not impressed on the way this warranty coverage works. Your company does not do what I thought. You don't pay cost of product if needs to be replaced. I worked with Cheryl H after so many issues with vendors that did and didn't do a good job. It was a very bad experience with them for Amanda Elkins, but Cheryl helped a lot to fix some of the problems we appreciated her help. But I am a realtor and Im not impressed by this company's policy

11 months ago

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Verified Customer

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Janet Rodriques

My overall experience has been really good. They are fast to respond to claim and fast to fix the problem. I would highly recommend this company and have already told some friends and family.

11 months ago

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Verified Customer

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Stella Kayembe

This is the must have home warranty. I had such a pleasant experience with them concerning my air conditioner systems. I recommend this to everyone who needs a outstanding service.

11 months ago

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Verified Customer

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John

They kept us updated during the scheduling process, the technician found, and fixed the issue quickly, and told us to let him know the next day that all was well before he closed it out.

11 months ago

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Verified Customer

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Alan

So far so good. We had a problem with our oven that was handled fast. Our rep was very good and we had no issues. Let's hope no more issues, but if we do I'm glad we made a CHOICE.

11 months ago

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Verified Customer

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Shelley Coit

The company sent out for our garage door was great! He went beyond what was expected, honest and would highly recommend his company Garage Door Team. Choice was right on it and sent him out immediately.

11 months ago

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Verified Customer

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Tom Bauer

Champion Aplliance did a wonderful job repairing our refrigerator. The process to get them here was so easy on your website. Thank you so much for sending such a talented individual to fix our refrigerator.

11 months ago

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Verified Customer

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LARRY TAYLOR

Heating system went out on one of the coldest days of the year. Customer service was responsive and the vendor responded within a reasonable timeframe and corrected the problem.

11 months ago

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Verified Customer

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James

A great warranty company for rensurance in home repairs.

1 month ago

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Frank

This was my first time using it and it all worked out good

1 month ago

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Jamie

Choice Home Warranty comes through every time needed!

1 month ago

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Adam Dillard

It covers what I need most ac unit and appliances

1 month ago

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Nan

Recommendation by a realtor, and excellent value!

1 month ago

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Betty

love the service, fast service, easy to deal with

1 month ago

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Krycia

Choice Home was rated highest home warranty. Price was average

1 month ago

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Verified Customer

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Andrew

Had AHS before. But, you Choice is better!! Aloha

1 month ago

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Verified Customer

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Scott

someplace that gets things done in a timely manner

1 month ago

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Gary

It was recommended to me by my real estate agent.

1 month ago

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Kachia

They came in and got the job done fast and affordable

1 month ago

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Fredda

The company was responsive to my needs and handled my request promptly

1 month ago

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Charlottedavid

Thanks everyone was really nice and everything was great

1 month ago

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Sandy

Quick response and reliable contractors to do the work

1 month ago

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Charlie

Choice Home Warranty they are the best I

1 month ago

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Verified Customer

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Edward

They had a repairman out with then 24hr to get the job done

1 month ago

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Mary

They are quick to respond and quick to pay

1 month ago

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Christopher

Best reviews when starting out. Very happy with them

1 month ago

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Frances

The technician, David, was very professional and friendly.

1 month ago

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Margarita

Good service and the service guy did an awesome job

1 month ago

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Joe

Prompt service, app takes care of everything.

1 month ago

Choice Home Warranty Reviews