Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Randy

I had a great experience with the service. They promptly answered all my questions and scheduled a repair for my ice maker. The technician arrived on time, and everything went smoothly. He replaced the old unit quickly and efficiently. Overall, I'm very satisfied with the service and the professionalism of the team.

1 year ago

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Verified Customer

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Pattie

I had a great experience with their service. They were prompt and reliable, showing up on time for my recent call. When my water heater failed, they responded quickly and had it fixed in no time. Overall, I'm very satisfied with their responsiveness and efficiency!

1 year ago

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Verified Customer

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Dana

I've had great experiences with their service. They are always prompt and responsive to calls. When my water heater broke, they fixed it within a week, and they had someone out to repair my dryer in just two days. Their reliability and quick response time really impressed me!

1 year ago

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Verified Customer

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Balwantanita

I had a mixed experience with my appliance repairs. While my initial complaint was addressed quickly and the technician was helpful, I faced issues with my washing machine that led to needing a new one. Overall, the service was fine, but I wish the repair process had been smoother.

1 year ago

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Verified Customer

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Leonard

I've had a great experience with the service. They've been reliable every time I've needed assistance, and they handled my warranty claim flawlessly when my pool filter broke. The workers they sent were prompt and did an excellent job. Overall, I'm very satisfied with their support!

1 year ago

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Verified Customer

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Karen

I found the customer support to be quite responsive and helpful. Recently, I had an issue with my heating system, and they quickly set up an appointment and sent a technician within a couple of days. Overall, a satisfactory experience!

1 year ago

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Verified Customer

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Hal

I had a mixed experience with the service. Initially, I was frustrated waiting for the technician to arrive for our dishwasher, but he turned out to be helpful once he settled in. For the heat pump issue, they responded quickly and fixed it right away. Overall, the service improved with time.

1 year ago

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Verified Customer

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Richard

I had a great experience with customer support. They were very responsive, prompt, courteous, and professional, following up on their work. I also had a malfunction with my stove's control panel, but they handled the issue without any problems. Overall, I really appreciate their service and would recommend them!

1 year ago

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Verified Customer

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Shawn

I had a mixed experience with customer support. They were very responsive initially, which I appreciated. However, I'm still waiting on a claim for my dishwasher that I reported weeks ago. On the other hand, when my stove malfunctioned, they replaced the control panel without any issues. Overall, customer support has potential but needs to improve on claim processing.

1 year ago

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Verified Customer

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Peggy

I had a mixed experience with customer service. They responded promptly when I reached out, which was great. However, I faced numerous issues regarding coverage, and the documentation they required was absurd. They even denied payment for one claim due to paperwork issues, making the whole process quite frustrating.

1 year ago

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Verified Customer

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Sampson

I've been with this service for years and they've always been reliable. Recently, my ice maker stopped working, but they replaced it promptly. I also had an issue with my refrigerator leaking during the holidays, and they fixed it quickly. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Theresa

I had a mixed experience with the service. They were helpful when I called, explaining everything clearly. However, there were delays in fixing my heating issue, as they were busy with other calls. It worked fine yesterday, but now it’s completely out. I appreciate their efforts, but I wish the response time had been quicker.

1 year ago

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Verified Customer

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Sharon

I've been with this service for years and they have always been helpful whenever I needed assistance. Recently, I had an issue with my refrigerator leaking and they promptly arranged for a technician to fix it. Although it took a little time due to high demand, they ensured everything was resolved quickly. I'm very satisfied with their support!

1 year ago

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Verified Customer

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Jack

I had mixed experiences with my warranty service. Initially, they refused to fix my dishwasher, claiming it was too costly. However, I was pleased when they recently repaired my washing machine lid. Now, I'm facing issues with my refrigerator's ice maker, hoping for better service this time.

1 year ago

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Verified Customer

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Julia

I had a great experience with customer service. They promptly addressed my issues with the ice maker and dishwasher. The technician was thorough, adjusting the springs and replacing the control panel. Now, everything works perfectly! I'm really satisfied with the support I received.

1 year ago

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Verified Customer

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Lisa

I've had a positive experience with Choice Home Warranty support. They were very responsive and helpful in triggering my case, despite some delays with the technicians. My dishwasher issue was resolved quickly after a technician assessed and ordered the necessary part. Overall, I'm pleased with the support I've received.

1 year ago

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Verified Customer

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Edward

I had ongoing issues with my refrigerator, starting with a malfunctioning ice maker that was replaced but still didn't work. After another technician visit, I was informed that the gasket was faulty and a new one was ordered, but no one showed up to install it. Eventually, I took matters into my own hands and installed it myself last week. Overall, the service could have been much better.

1 year ago

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Verified Customer

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Kim

I had a mixed experience with my dishwasher service. One time, they were prompt and fixed the issue quickly, but another time, I faced frustrating delays and a denial of my claim due to alleged user error. It was aggravating to spend a month doing dishes by hand, especially when I felt the issue was not my fault. Better communication upfront would have saved me a lot of hassle.

1 year ago

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Verified Customer

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Dave

I had some mixed experiences with the service. They were responsive and professional initially, but after the ice maker replacement, I faced issues with the refrigerator gasket that was never installed. I ended up fixing it myself. On a positive note, I reached a settlement for my washing machine replacement. Overall, some good service but room for improvement.

1 year ago

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Verified Customer

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Nicole

I had a mixed experience with the service. While the representative was helpful in addressing our issues, the overall response time for repairs was longer than expected. Fortunately, filing a warranty claim online was quick and efficient, and I received prompt notifications. Improvements in service speed would enhance the overall experience.

1 year ago

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Verified Customer

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Synthia

I've had a decent experience with customer support. They were responsive when I called, which I appreciated. I needed their help with my air conditioner, and they successfully replaced a part. Recently, I also had them check my garbage disposal, and that went well too. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Kathleen

I had a great experience with customer service; they were professional and prompt in addressing my needs. I called about a plumbing leak in my refrigerator, and they quickly sent someone out to fix it. They also helped with my hot water heater issues. Highly satisfied with their responsiveness and assistance!

1 year ago

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Verified Customer

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Al

I had a great experience with the customer service team. They were professional and prompt, addressing my concerns effectively. I recently had my garbage disposal checked, and they handled it well. Additionally, when I had a plumbing leak in the refrigerator, they quickly came out and fixed it. Highly recommend their services!

1 year ago

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Verified Customer

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Cindy

I had to use the service due to my oven malfunctioning, and unfortunately, it's still not working properly. They promised a gift card, but it wasn't enough to cover the cost of a new stove. Additionally, I had to use it again for a furnace issue. Overall, my experience has been frustrating and the support hasn't met my needs.

1 year ago

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Verified Customer

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Lonnie

I had a mixed experience with the service. While they promptly addressed my hot water heater issue, I was initially frustrated with the communication. However, the technician who replaced my leaking garbage disposal was fantastic and did a great job. Overall, I appreciate the help, but there’s room for improvement in responsiveness.

1 year ago

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Verified Customer

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Anonymously

I had a great experience with customer support when filing a claim; they were very helpful. However, I haven't needed to use my warranty yet, so I can't comment on that. Overall, I'm pleased with the service I've received so far.

1 year ago

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Verified Customer

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Phani

I had a good experience with customer support; they were helpful, although I had to reach out multiple times. Recently, I requested assistance for my AC unit, and a technician was sent promptly to address the issue. Overall, I was satisfied with the service provided.

1 year ago

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Verified Customer

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Rodney

I've had a great experience with customer service. Whenever I've called for help, the technicians have been responsive and professional. Recently, I had an issue with my dishwasher, and they quickly arranged for a technician to come out. The communication was excellent, with timely updates and efficient repairs. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Carmen

I've had a positive experience with customer service. They respond promptly to calls and provide timely feedback. I recently used the warranty for a dishwasher leak, and within hours, I was informed about the technician's visit. Overall, I'm satisfied with the service and the quick resolution of my issues.

1 year ago

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Verified Customer

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Marvin

I'm extremely dissatisfied with Choice Home Warranty. I filed a claim for my dishwasher but received no notification about an appointment. After waiting for a technician who never returned my calls, I decided to cancel my service and buy a new dishwasher. The lack of communication and service was frustrating and unacceptable.

1 year ago

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Verified Customer

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John

I found the customer service to be somewhat helpful, but there were delays when I needed to use my warranty. It took longer than expected for someone to come out, and I ended up having to arrange my own service. Eventually, they provided a replacement, but the process was frustrating and could be improved.

1 year ago

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Verified Customer

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Deborah

I had a great experience with the service team. They were very supportive and attentive to my issues. I had a leak in my kitchen faucet that caused damage, but the technician quickly identified the problem and resolved everything. I'm very satisfied with the help I received!

1 year ago

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Verified Customer

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Nikki

I had a great experience with Choice! When my water heater was leaking, they responded quickly and fixed it efficiently. They've also helped with our washing machine and refrigerator repairs, always showing up on time and providing awesome service. I appreciate their reliability and promptness!

1 year ago

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Verified Customer

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Linda

I had mixed experiences with customer service. While they quickly sent a technician for my electrical issue, I've struggled to get help for my malfunctioning microwave. After multiple claims, I can't reach anyone for assistance, leaving me frustrated. Their responsiveness varies greatly, which is disappointing.

1 year ago

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Verified Customer

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Sandra

I had a great experience with the service. They responded quickly and sent a technician to resolve my electrical issue within a couple of days. Additionally, when I used my warranty for my washer, the process was smooth. The technician ordered parts, and I received timely updates. Now my washer is working perfectly. Highly satisfied!

1 year ago

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Verified Customer

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Roger

I found the claim filing process very accessible and received a prompt response. I had an issue with my AC, and a technician was sent quickly to resolve it. However, I did experience a serious electrical problem when a switch caught fire, which was alarming. Overall, the service was good, but caution is needed with electrical issues.

1 year ago

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Verified Customer

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Sam

I had a mixed experience with customer service. They responded quickly when my oven broke over the holidays, which I appreciated. However, I was disappointed when I needed to use my dishwasher warranty and found it inadequate for replacement costs. Overall, while the response time was excellent, the warranty coverage left much to be desired.

1 year ago

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Verified Customer

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Chris

I had a good experience recently when I used the service to fix my heating issue. They also addressed a problem with my ice maker, which was not working, and replaced it efficiently. Overall, my interactions have been positive, and I appreciate the prompt service.

1 year ago

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Verified Customer

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Donald

I had a frustrating experience with my dishwasher service. The technician was clueless and left us with unresolved issues, claiming it was our fault. Despite reaching out to the company, they ignored our concerns and even hung up on me. While previous experiences were better, this incident has made me reconsider renewing my contract. Very disappointing!

1 year ago

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Verified Customer

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Sheila

I had mixed experiences with customer support. While they were prompt in answering my calls, the repair process took longer than expected, leading to some frustration. Communication was decent, as they kept me updated about the contractor's arrival. Overall, the service was satisfactory once completed, but the initial response time could improve.

1 year ago

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Verified Customer

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Sue

I had mixed experiences with Choice Warranty. While the technician who addressed my heating issue was excellent, the customer service was lacking. I faced excessive calls for renewal, and the automated system was frustrating. For seniors like us, timely responses are crucial, but we felt neglected during the waiting period. Overall, the service needs improvement.

1 year ago

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Verified Customer

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Kathryn

I had mixed experiences with Choice Warranty. The heating system issue took far too long to resolve, especially for seniors like us. The technician was excellent, but the waiting time was unacceptable. On the other hand, the dishwasher repair was handled well, but communication was lacking throughout the process. Overall, improvements in customer communication are needed.

1 year ago

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Verified Customer

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Mark

I had mixed experiences with customer service. While the technician for my dishwasher was professional and completed the job well, communication was lacking during the process. On the other hand, my stove issue was handled promptly, and I received a satisfactory cash check after it was deemed unrepairable. Overall, they try hard, but communication could improve.

1 year ago

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Verified Customer

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Anonymously

I had issues with my home warranty company. They don't cover repairs needed to bring things up to code, which I disagree with. My refrigerator had a leak and ice maker problems. After multiple technicians, one finally identified and fixed the leak, but I had to pay extra for the service. Overall, frustrating experience.

1 year ago

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Verified Customer

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Anonymously

I had a confusing interaction with customer support. I wasn't sure if I was speaking to a real person or AI, which made it frustrating. However, I did receive confirmation of my claim and follow-up communication regarding scheduling. Overall, the response was timely, but the initial confusion was off-putting.

1 year ago

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Verified Customer

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Linda

I've had great experiences with customer service. They always arrive on time and provide excellent support. Recently, I had an issue with my refrigerator; the technician came promptly and fixed it. However, during a previous visit, they couldn't repair another appliance but offered compensation. Overall, I'm satisfied with their service!

1 year ago

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Verified Customer

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Yaohui

I had a positive experience with customer service; they were timely and fixed my refrigerator issue. However, I've faced recurring problems with a showerhead leak. Each time it's repaired, it only lasts a short period before breaking again, and I have to pay for service fees. I'm unsure if the technicians are fully resolving the issues.

1 year ago

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Verified Customer

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Steve

I had a mixed experience with the service. They were prompt in addressing my ice maker issue, but I was disappointed that the broken ice tray wasn't replaced despite it being due to wear and tear. On a positive note, they quickly resolved the heating unit problem, replacing the necessary part within a couple of days. Overall, I appreciate their efforts but hope for better resolution on minor issues.

1 year ago

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Dianna

I had a mixed experience with the warranty service. While I received good help when I called, I faced issues with a technician who wouldn't honor the warranty because someone tried to fix it first. It was frustrating, especially since I ended up paying for a plumber who resolved the issue quickly. Additionally, the scheduling process could be improved, as appointments were made without my input.

1 year ago

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Verified Customer

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Michelle

I've had a positive experience with the service. I've used my warranty a few times, and each time the technician was helpful, showing me the issues and how to prevent them in the future. From fixing my refrigerator to addressing electrical outlet replacements, the support has been reliable and effective.

1 year ago

Choice Home Warranty Reviews