Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Linda

I've had great experiences with customer service. They always arrive on time and provide excellent support. Recently, I had an issue with my refrigerator; the technician came promptly and fixed it. However, during a previous visit, they couldn't repair another appliance but offered compensation. Overall, I'm satisfied with their service!

1 year ago

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Verified Customer

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Mary

I had a mixed experience with my warranty service. They replaced my ice maker, which I appreciated, but I was disappointed that the broken ice tray wasn't replaced, as I believe it was due to normal wear and tear. I also had a good experience when I called for help recently. However, there was a frustrating incident when a technician refused to cover a repair because someone else had attempted it. Overall, I value the service but wish some issues were handled differently.

1 year ago

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Verified Customer

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Dianna

I had a mixed experience with the warranty service. While I received good help when I called, I faced issues with a technician who wouldn't honor the warranty because someone tried to fix it first. It was frustrating, especially since I ended up paying for a plumber who resolved the issue quickly. Additionally, the scheduling process could be improved, as appointments were made without my input.

1 year ago

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Verified Customer

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Jackie

I had a confusing experience with service calls due to miscommunication about appointment times. It took several attempts to clarify when the service provider would arrive. However, overall, I've had positive experiences using my warranty for repairs on appliances. The technician was helpful and showed me how to prevent future issues.

1 year ago

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Verified Customer

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Jane

I had a great experience with customer service. They were courteous and professional, responding to my inquiries promptly. I recently had them check my heating, and the service was timely and satisfying. Although I had to wait for a part, the follow-up was efficient, and overall, I can't complain!

1 year ago

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Verified Customer

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Stan

I've found the service to be overly responsive, receiving frequent updates about deals. However, I've faced issues with claim coverage; my last claim was denied without clear communication. Overall, I haven't utilized the service much yet, but the responsiveness stands out.

1 year ago

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Verified Customer

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Bill

I found it challenging to reach anyone for assistance, as I prefer talking to a person rather than navigating computer systems. However, I appreciate that the team gets the job done. I had an issue with a burned-out fan in the bathroom, and they promptly arranged for a motor replacement.

1 year ago

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Verified Customer

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Tim

I had a positive experience with customer service. They responded quickly to my inquiries and I found the website easy to navigate. When I needed a part for my hot water heater, I received a prompt callback and was kept informed throughout the process. Overall, I’m satisfied with the service and the timely resolution of my issue.

1 year ago

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Verified Customer

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William

I had some issues with heating in my bedrooms and contacted Choice for help. Although they couldn't assign a plumber, I was allowed to choose one myself. The plumber diagnosed the issue, and I received a reimbursement quickly. However, on my first use, my heater wouldn't work at all. Overall, my experience was mixed.

1 year ago

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Verified Customer

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Andrea

I had a couple of interactions with customer service and found them to be quick and responsive to my needs. Recently, I dealt with a water supply leak, and although it took a few days to find a technician, the service was excellent. The technician was informative and addressed all my concerns, making it a positive experience overall.

1 year ago

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Verified Customer

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Paula

I had to wait a bit for service due to high demand, but once my air conditioning was fixed, everything went smoothly. The team did a good job, and I didn't have any issues after that. Overall, a positive experience despite the initial wait.

1 year ago

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Verified Customer

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Cheryl

I find it frustrating to communicate through automated systems instead of speaking with a person. While I appreciate that the team gets the job done, my biggest complaint is the lack of direct support. I've also faced issues with transactions not being processed correctly, leaving me without assistance. Overall, my experience has been disappointing.

1 year ago

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Verified Customer

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Carol

I've found the customer service to be very responsive, receiving regular updates. I had a recent issue with a water leak, and although it took a couple of days to find someone, the technician was excellent. He addressed all my questions and concerns, making it a positive experience overall.

1 year ago

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Verified Customer

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David

I had a great experience with the technician who came to fix my leaking washing machine. He was friendly and knowledgeable, making the process simple. They also resolved the issue with my dishwasher, which had been tripping the circuit breaker. Overall, I was satisfied with the service provided!

1 year ago

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Verified Customer

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Keith

I found the survey frustrating and repetitive. I felt like I had already provided the same answers before, and it seemed like a waste of my time. Overall, I was dissatisfied with the experience and decided to end the survey early.

1 year ago

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Verified Customer

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Renealice

I experienced great service during the survey, but I found it repetitive and a waste of time. I’ve already provided my feedback and felt frustrated by the need to repeat myself. Additionally, I haven't had to use the warranty, so I can't comment on that aspect. Overall, the survey process could use improvement.

1 year ago

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Verified Customer

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James

I had a positive experience with the service. When my washer broke, they promptly sent me money to replace it. I've used the new washer a few times, and I'm satisfied. They also handled a toilet issue by replacing the valve, and their work was excellent. Overall, I'm very happy with their service!

1 year ago

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Verified Customer

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Mark

I had a great experience with their service; they were very responsive to my needs. Although I didn't need to use the warranty, when I had an issue with my dishwasher, they couldn't find the parts. Instead, they provided a replacement and even gave me a gift card to help replace my dishwasher. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Navarro

I found the service to be efficient and responsive. After making a claim for my heating system, a technician arrived promptly, resolving the issue within a few days. I also had a washer problem, and they offered me replacement value since repair costs were too high. Overall, a positive experience!

1 year ago

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Verified Customer

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Max

I had a great experience with customer service. They were very responsive and helped me when I faced an issue with my dishwasher. Even though they couldn't find the parts, they provided a replacement and a gift card for Lowe's. When I needed assistance, they quickly confirmed my account and offered help. Highly satisfied!

1 year ago

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Verified Customer

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Shelia

I had a good experience with customer service, though I felt the plan allocations could be improved. When I had an issue with my heating system, they responded quickly and resolved my problem within a few days. However, I was disappointed with the coverage for my hot water heater, as it didn't cover the full cost of the necessary parts.

1 year ago

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Verified Customer

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Michael

I usually don't interact with customer support, but the contractors have been great. They've been responsive and helpful in addressing my furnace issues, even returning when problems persisted. Overall, my experience has been positive, and I'm satisfied with the service provided.

1 year ago

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Verified Customer

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Linda Spradling Porter, TX

I had mixed experiences with their service. While they promptly addressed my issue, I felt some aspects were overlooked. I faced unexpected costs with my hot water heater, which was frustrating. However, they quickly replaced my garbage disposal, though I was charged more than I anticipated for the deductible. Overall, responsive service but clarity on costs could improve.

1 year ago

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Verified Customer

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Kelly

I had a great experience! The team was incredibly helpful and explained everything clearly, resolving my issue quickly. When my fridge broke down, they guided me on the next steps and provided an estimate for a new one. The process went smoothly, and I appreciated their support throughout.

1 year ago

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Verified Customer

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Nancy

I had mixed experiences with customer service. They handled my refrigerator issue well, resolving it quickly. However, my kitchen faucet problem wasn't addressed as effectively. Overall, I had a decent experience with their responsiveness, as I received a reply the next day for my faucet issue, but I expected better assistance.

1 year ago

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Verified Customer

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Kedar

I've had mixed experiences with customer service. While I faced a significant delay with my washer issue, it took a long time to resolve, leaving me without a washer for quite a while. On the other hand, I recently reached out for help and received a prompt response that effectively solved my problem. The interaction was a bit confusing at first, but overall, I appreciate the assistance.

1 year ago

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Verified Customer

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Liz

I had a great experience with customer support. They responded almost immediately and provided clear information about my issue. The service provider was understanding and handled everything smoothly, making it a pleasant interaction. I had no problems at all!

1 year ago

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Verified Customer

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Gerald

I had a great experience with customer support, as they responded quickly to my appointment request and scheduled a service for the very next day. However, I've faced ongoing issues with my refrigerator, which needed repairs multiple times before they finally agreed to replace it. The process was frustrating, especially with the delay in receiving payment for the new appliance.

1 year ago

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Verified Customer

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Delna

I had mixed experiences with the service. While the initial contact for my oven repair was straightforward, the warranty coverage left much to be desired, as the compensation offered was insufficient. Customer support was frustratingly hard to reach, and the plumbing service felt rushed, requiring a follow-up visit. Overall, I was disappointed.

1 year ago

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Verified Customer

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Eric

I had ongoing issues with my refrigerator, which required multiple repairs before they finally offered a replacement. The process was frustrating, especially with the payment delays. However, I’ve used the new refrigerator several times and have received excellent service since then. Overall, a mixed experience.

1 year ago

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Verified Customer

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Joseph

I had a positive experience filing a claim; the process was smooth and hassle-free. For my mother-in-law's heating unit, the service was straightforward and effective. We initially planned to use the service for another issue, but it resolved itself, so we decided to hold off for now. Overall, I'm satisfied with the assistance received.

1 year ago

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Verified Customer

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Lee

I had a frustrating experience with Choice Warranty. My request for a sewage stoppage repair was denied, leaving me with unresolved drainage issues. However, I had a smoother experience when they replaced my leaking faucet, which now works perfectly. Overall, mixed feelings about their service.

1 year ago

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Verified Customer

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Madonna

I've had a mixed experience. They refused to cover some damage in my house despite being a long-time customer. I had to pay out of pocket for a kitchen faucet replacement, which was disappointing. However, I did have a positive experience when they quickly fixed a broken garage door. Overall, I'm not completely satisfied with their service.

1 year ago

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Verified Customer

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Paula

I had a great experience with customer support. They addressed our issues promptly, including a broken dryer handle and a water heater problem. Appointments were scheduled quickly, and repairs were handled efficiently. Overall, their service has been excellent, making everything hassle-free for us.

1 year ago

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Verified Customer

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Louis

I had a good experience with the service. They took care of my water heater issue promptly, and the technician who came for my garage door opener was efficient, making necessary adjustments. Overall, I'm satisfied with their help, though I wish I had more experience with them to provide a fuller review.

1 year ago

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Verified Customer

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James

I had a great experience with the service team. They were prompt and took care of everything I needed. The technician checked my dishwasher and confirmed it just needs a new switch, which unfortunately isn't available anymore due to its age. Overall, I've used the warranty a couple of times, and each time the service has been excellent.

1 year ago

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Verified Customer

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Rhonda

I had a great experience with the warranty service. The response was prompt and the service person arrived the same day to repair my broken oven. They took care of my needs efficiently, making the whole process very smooth. Highly satisfied with the service!

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with service delays and miscommunication regarding my garbage disposal. A technician began work but then refused to continue, leaving me to pay without resolution. However, I had a much better experience using my warranty for my stove, as the response was immediate and the issue was promptly addressed.

1 year ago

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Verified Customer

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Anonymously

I had a great experience using my warranty for my stove; the response was immediate and the issue was resolved quickly. I also had a plumbing issue in one of my bathrooms. Although it took some time for them to arrive, I appreciated their courteousness and thoroughness in checking for any deeper problems. Overall, a positive experience!

1 year ago

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Verified Customer

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Anthony

I've had mixed experiences with my warranty. While they were responsive at times, I faced issues with claims for a garage door lifter and a refrigerator, resulting in out-of-pocket expenses. I also struggled to get a response regarding my water heater claim. Overall, the support hasn't met my expectations.

1 year ago

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Verified Customer

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Alicia

The service was very responsive when I reached out. Unfortunately, my heater broke, and I had to call for assistance. I appreciated their promptness in addressing the issue, although I can't provide specific details on the experience. Overall, I found the support to be satisfactory.

1 year ago

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Verified Customer

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Alejandro

I experienced a delay in the assignment of my claim, which was frustrating. Additionally, I had an issue with my garbage disposal leaking, leading me to file the claim. Overall, the process could have been smoother, but I appreciate the assistance in addressing my concerns.

1 year ago

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Verified Customer

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Linda

I had a mixed experience with my recent claims. While it took some time to assign my claim, the service for my heater was prompt and the technicians were friendly and efficient. Unfortunately, I faced issues with my garbage disposal, which led me to file a claim. Overall, the response time varied, but the quality of service was commendable when they arrived.

1 year ago

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Verified Customer

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Carlton

I recently had a fantastic experience with my heater claim. The service was prompt, and the technicians were friendly and efficient. They ordered parts and returned a few days later to fix everything perfectly. I've only needed to use the service once, but it was fabulous!

1 year ago

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Verified Customer

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AK

For small repairs that are are difficult to get out of, Choice covers the cost of repairs. However, when it comes to larger amounts that are close to (or higher than) the covered amount for an appliance, they give unreasonable excuses to get out if covering it. For example, they claim that a malfunctioning mechanism in a built-in microwave door is because of "damage" because a part inside the door is "broken" and the only option is to replace the entire door. On the other hand, the replacement cost for an appliance is nowhere close to the cost of even a Builder-grade equivalent. They also try to default your payment to a Lowe's gift card instead of a check.

1 year ago

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Verified Customer

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Beverly

The technician was very professional and explained every step of the way what he was doing. He didn't try to take advantage of my elderly mother by trying to get her to invest in new appliances that she didn't need, like ATLAS does/did. Also, Choice sent text messages before, during and after technician provided the services.

1 year ago

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Verified Customer

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Kelly

In the 8 years that I have had choice I have had to replace a built in oven and they only paid me $300 and they are at least minimum 1200 plus installation. I had a dryer That needed to be replaced they plaid nothing and said it was my problem. I have had An air Condition replaced 2 years ago$4,000 out of my own pocket And it took 2 months in the middle of summer. I had a bathroom leak upstairs they tore out my ceiling downstairs Fix the leak which was only Something something in the bathtub that needed to be replaced so they didn't need to rip out the wall Then I had to make a new claim and pay again to get the drywall down stairs fixed Which they did not texture they just filled the hole and drywalled but not texture.And now I have My heater not working it's 52 in my house And Looked at it Looked at it and said it probably really switched And left and 2 weeks later I had to call him back They said they would have the part on mon. I waited all day and never heard from them. I still have no heat. ( 1st call was Dec 12)

1 year ago

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Verified Customer

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Tamika Garret And Michael Green

I’ve been a customer with Choice Home Warranty for about 7 - 8 yrs. I have coverage on three properties. One being a rental property. The cost of the plan is what initially enticed me. My dislike is when it comes to larger cost items they are quick to deny a claim and then if you appeal they give you a fraction of the cost of the repair in “pity money” things that should be deemed normal wear and tear are met a denial. They do not offer accurate replacement value when appliances need to be repaired. Good technicians are a needle in a hay stack. I’ve also been with worst companies so in comparison they’re just ok. It sometimes feels like you’re penalized for filing a claim but that’s why we pay for coverage to use it when needed. I only file when absolutely necessary.

1 year ago

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Verified Customer

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Bill Carson

So far at this point, everything is right on spot. Good response, good follow up, and very happy with where we are. We have the selected company coming tomorrow for our reason for calling and hope it goes as well as how it's gone with. ChoiceHomeWarrenty.

1 year ago

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Verified Customer

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Chimere Sweeney

I love Choice! We've been rocking and rolling with the company for nearly two years. My husband and I have been so pleased with the service we've received thus far. This is certanly worth the money and the deductible. I'm thankful for Choice. My heat was fixed before this brutally cold winter. Thanks, Choice! Love y'all!

1 year ago Edited March 18, 2025

Choice Home Warranty Reviews