Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Tamika Garret And Michael Green

I’ve been a customer with Choice Home Warranty for about 7 - 8 yrs. I have coverage on three properties. One being a rental property. The cost of the plan is what initially enticed me. My dislike is when it comes to larger cost items they are quick to deny a claim and then if you appeal they give you a fraction of the cost of the repair in “pity money” things that should be deemed normal wear and tear are met a denial. They do not offer accurate replacement value when appliances need to be repaired. Good technicians are a needle in a hay stack. I’ve also been with worst companies so in comparison they’re just ok. It sometimes feels like you’re penalized for filing a claim but that’s why we pay for coverage to use it when needed. I only file when absolutely necessary.

1 year ago

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Bill Carson

So far at this point, everything is right on spot. Good response, good follow up, and very happy with where we are. We have the selected company coming tomorrow for our reason for calling and hope it goes as well as how it's gone with. ChoiceHomeWarrenty.

1 year ago

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Verified Customer

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Chimere Sweeney

I love Choice! We've been rocking and rolling with the company for nearly two years. My husband and I have been so pleased with the service we've received thus far. This is certanly worth the money and the deductible. I'm thankful for Choice. My heat was fixed before this brutally cold winter. Thanks, Choice! Love y'all!

1 year ago Edited March 18, 2025

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Daniel Webber

Great job! Our tech showed up on time and was very courteous! Found the problem with our dishwasher pretty quickly. I was very happy that he ran through a complete wash cycle to make sure the issue was resolved and if there was anything else not working correctly. 5 stars for sure!!

1 year ago

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Verified Customer

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Danny Stoller

Best service I have received, just wish I could Get a Visa Debit card instead of a Lowe's Card. It's difficult to wait a month for a washing machine so I had to go out and buy it already than that. The company has gotten much better since I started service with them.

1 year ago

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Verified Customer

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Jon Kelley

I’m in the process of having my refrigerator replaced. I had to buy on 12/23 because mine was leaking. I called and requested to get a check instead of a gift card to Lowe’s in the amount of $494.00. It was a quick diagnosis that determined I needed a new refrigerator because the mine couldn’t be repaired. Thank you!

1 year ago

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Verified Customer

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Damaris Mendez Ortega

I was pleased by the prompt response. I called on Saturday night and by Monday morning the technician was at my home. I did have to wait for an approval for a replacement part but this took less than 24 hours. The technician returned the following day with the part and repaired the water feeder within minutes. Very satisfied with the results.

1 year ago

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Clarence

I have only had one encounter. I was extremely disappointed that my refrigerator was dismissed as having a prior problem. I hadn't had a problem with it before I reported it to you. My microwave was fixed without incident during same house call. The repairman expressed his dislike of having to travel so far. I hope in the event of an appliance failure in the future, it will be faster to get a repairman to my house. I don't have the money to pay upfront. The repairman himself was awesome. He was very professional, courteous, and explained his findings accurately. I referred my sister in law to choice and I was suppose to get a reward of some kind. I have not received anything.

1 year ago

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Verified Customer

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Sandra

I found it difficult to speak with a person at first but once I got the right phone number l found Choice Home Warranty to be very helpful. I have had issues with two appliances and the service provider has been very helpful. I had some questions and found Choice Home Warranty to be responsive. So far I am quite satisfied with them.

1 year ago

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Verified Customer

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Charlisa

They have always taken good care of me. They never give me the runaround and always send someone out quickly! I’ve recently sold my house but made sure to keep choice warranty for my new home. I’ve recently had to have my oven and air conditioner repaired and they took care of that, all I had to pay was a $100 service fee.

1 year ago

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Verified Customer

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Cindy

Timely response with service appointment scheduled. The technicians are knowledgeable. I could not get a dishwasher repaired & I was given a voucher to buy a new replacement. I also needed new hot water heater & plumber replaced my old one. I have 3 rental properties that I use for choice home warranty

1 year ago

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Verified Customer

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Barb

I have Chose home for me and my Mom. She had someone to come check for why the broiler wasn’t working. He turn it on. And said it’s hot. So my mom ask what he did. She turn the broiler on but not the temperature. So it was a 5 minute fix

1 year ago

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Verified Customer

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Sue

Based on our last experience when our washing machine needed repairing, I highly recommend Choice. We had hoped our heating unit would be repaired as quickly, but we understand it is hard to get a technician to come out right at Christmas. Hopefully, it will be fixed next week.

1 year ago

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Verified Customer

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Robert

On the positive and every employee that I dealt with has been great. On the negative side it’s a warranty that is designed to cover some, but not all of the repair. Example your air-conditioning system goes out. They have to replace the outdoor unit because if its age, the indoor unit needs to be replaced as well, but they won’t pay for that Because they say it’s not broken. Well they can’t replace the outside unit without doing the indoor unit so it seems like a package to me accommodation so instead we had to pay about $3000 out-of-pocket. I’ve dealt with other home warranty companies over the years. An example would be First American And never had to have that experience. I always buy the premium plan and I guess I assumed, my mistake that the premium plan covers stuff like that. Also had a hot water heater that went bad again out of pocket we had to pay 300+ dollars 125 of which was to dispose of it and the other was because they have to replumb it to make it work. Would make sense to me that anytime you replace a hot water heater. You have to replumb it. With First American we had a similar repair and we did not encounter any of those extra cost. So my advice is read the fine print.

1 year ago

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Verified Customer

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Nick

Great customer service and a great experience!I came to Choice because I had another Home Warranty though ORHW and I had a horrible experience with ORHW. Choice is the way to go and NO they didn’t pay me to say this… just speaking facts.

1 year ago

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Sharon

I pay for a service every month that I might not use for years and when it’s something major they don’t want to pay for it to be fixed so the customer is paying out more money. For example my microwave went out and all they gave me was 249.00 on a 500.00 dollar microwave and I had to pay for the installer to replace. It ended up costing me out of pocket 600.00. Same with the hot water heater it cost me 700.00 out of my pocket. They lie and said it was for inspection but no one came and inspect. So where did my 700.00 dollars go if that was the case it was cheaper for me just to go to Lowe’s and buy one

1 year ago

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Verified Customer

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Milene Thrasher

The gentleman called before he showed up and his work was quite excellent. He had to go get some more switches because they didn’t match my other switches and I asked him to make sure they were the same shade. And he did that for me, which I appreciated

1 year ago

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Jim

This last interaction was a 5 star , the technician came out quickly and completed the oven repair. The last interaction was not so good as the refridgerator was leaking and they could not locate a repair person. I had to disassemble and get the unit out of the house as it was damaging the hardwood floors. Since it was no longer serviceable they only would pay $150 of the replacement. I had no choice but to except it however it was not my fault they could not locate a repair person. They felt offering for me to find one was acceptable and then they would consider reimbursment all while leaking on my floor. So one good experience that was a 5 and one that was a 1 so I felt 3 is fair.

1 year ago

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Verified Customer

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Haim

Choice has been amazing. In a 2 week span I had my oven and garbage disposal fixed. Both claims were taken care of within a day of my request. Then I had a plumbing leak. Choice sent out a great plumber who diagnosed the issue and solved my problem. As a first time home owner in a new state, choice has been nothing but amazing.

1 year ago

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Verified Customer

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Judy

A little difficult at times to get hold of the company when you do and they et up an appointment with a company to ome out to do the work they send out the wrong date and time each and every time once I figure out what was going on it all turned out ok

1 year ago

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Verified Customer

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Doug Tobin Sr

I had a breakdown with my heating unit that’s on my roof and I called Choice Home Warranty and they had a contractor at our home within a few days, and the contractor was excellent and fixed our unit. The name of the contractor is Timely Comfort and they are top notch!

1 year ago

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Verified Customer

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Cindy

The guy who came out to fix my stove was very nice and knowledgeable. Choice warranty chose to give me money instead of fixing it. I don’t think having to wait up to 30 days for the money especially when u don’t have an appliance is unacceptable. That’s the only complaint I have about my issue so far.

1 year ago

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Verified Customer

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Steven Alves

Great experience my inside furnace unit fan stopped working and made a claim was a nice smooth they dispatched a technician he came put the paper work order in and approved before 24hrs and days later when the part arrived the technician contacted me setup another appointment to install and now back to normal again.

1 year ago

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Verified Customer

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Heajohns23

I have been a Choice customer for about 3 months now. My first experience was a dishwasher issue (would not drain). Their apps and scheduling are excellent, but the service not as much. The tech was courteous and prompt, but ultimately did not address my problem and his advice resulted in me wasting time and money on parts and frustration for no reason. Long story short, the tech identified that the dishwasher had been misused but failed to consider the extent. He advised me to replace a few minor parts that added up to about $100 and then to run some cleaning cycles on the unit. He also promised to deliver a new housing. The housing never arrived, I never heard from the tech again, and the recommended parts and actions made no difference. Ultimately, the water pump in the unit was damaged beyond repair, and the cost to replace was not worth investing in a 10 year old unit. This was literally the fist thing the Frigidaire tech tested once I gave them the background. In the end, I wasted $200 and a month of my time messing with parts and service calls that did not address the issue.

1 year ago

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Verified Customer

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Vee

My water heater was having issues so I requested someone to come and fix the issue. They never showed up the next day. I reported my issue to Choice Home Warranty and they and a new technician come a few days later and waived my fee because of the inconvenience. Amazing service!

1 year ago

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Verified Customer

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Lorelei

I had a positive experience with customer service. They provided instant replies online, which was great. When my washing machine needed replacement, they quickly assessed the issue and helped me with a fair solution. However, I initially misunderstood the problem with my microwave, which turned out to be a simple switch issue. Overall, I'm satisfied with their service.

1 year ago

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Verified Customer

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Kirsta

I had an excellent experience with Choice Warranty. Their customer support is always available and responsive, arranging prompt service for my plumbing issue with a reliable and professional team. I also used my warranty for my washing machine repair, and everything was handled smoothly. Highly recommend their services!

1 year ago

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Verified Customer

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Jim

I had a plumbing issue and contacted Choice Warranty. They arranged for a professional team to come out the very next day. The plumbers were polite and knowledgeable, and they resolved my running toilet issue quickly. I was very pleased with the service and relieved my water bill won't be affected anymore!

1 year ago

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Verified Customer

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Linda

I had a positive experience with customer service; they were quick to address my needs and responded promptly to my claims. However, I faced an issue when a plumber sent for my warranty service didn’t complete the job. Overall, communication was good, and they kept me informed about my claims.

1 year ago

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Verified Customer

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Rita

I've had ongoing issues with my air conditioner that remain unresolved. Despite multiple visits from different technicians, the problem persists, and I feel like I'm stuck in a loop of tests without any real solutions. The insurance coverage has been disappointing, often denying claims for necessary repairs. Overall, I'm very unhappy with the service and support.

1 year ago

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Verified Customer

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Dorothy

I had a great experience with customer service! They provided instant replies when I reached out. Initially, I thought my microwave was broken, but it turned out to be a simple switch issue. The service for my washing machine was excellent too; they quickly diagnosed the problem and helped me with a replacement. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Trang

I had a frustrating experience with scheduling through Home Choice Warranty. The technician changed my appointment multiple times, and there seemed to be miscommunication between them and the warranty service. I was left unsure about who was responsible for the changes. Overall, the customer support process was confusing and needs improvement.

1 year ago

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Verified Customer

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Gregory

I was really impressed with the quick response time for repairs. They fixed my garage door opener and resolved my running toilet issue, which was a relief after dealing with rising water bills. Overall, I'm very satisfied with their service and the efficiency of their team!

1 year ago

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Verified Customer

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Terri

I had mixed experiences with the service. Sometimes, they didn't listen to my concerns, which was frustrating. However, they were quick to respond when I needed help. Although my bathroom issue was addressed, they sent the wrong person initially. Also, I had trouble with my garage door opener, but they managed to fix it after inspection.

1 year ago

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Verified Customer

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Diane

I had a frustrating experience with Choice Home Warranty. My air conditioner was only temporarily fixed, and they keep sending different technicians who repeat the same tests. It’s been a hassle trying to get a new microwave after they sent the wrong size, leaving me without one for months. Overall, their service has been disappointing and inefficient.

1 year ago

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Verified Customer

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Dixie Yarbrough

I am glad they let me find someone that could work on this quickly. The company I called were quick and very professional. I understand I will be reimbursed and that's okay. When I called the representative was very helpful and knew what I should expect. I would recommend this company.

1 year ago

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Nsharin ricketts

I liked the fee and communication from start to finish. If I had to list a dislike it's that there isn't a list of reputable companies they can use to ensure that an appointment is scheduled as soon as possible. The one company wasn't able to come out for a few days so we are forced to leave our house and find accomodations until a technician could come out.

1 year ago

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Verified Customer

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Tom

They get the right servicemen in to do the job, but sometimes the schedule for them to arrive is longer than I want or need. And sometimes, after waiting hours for them to arrive, they don't show up, and don't give me much advanced notice. Then I have to wait to be rescheduled, sometimes days later.

1 year ago

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Verified Customer

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Harsha

I own a couple of rental properties, and most have this "Choice Home Warranty." It's peace of mind. I have never had a problem with the CHW. They are always on time and do the work well. I have no complaints, and I recommend the service. If you own a house, you better consider having some warranty.

1 year ago

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Verified Customer

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Sherry

What I liked about Choice warranty was all I had to do was call the number and they scheduled a company to come out and work on my unit. Then the rest was up to the company. And the company that they recommended was great. It turned out to be Sears which gave me a piece of mind.

1 year ago

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Verified Customer

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Kirk Utzinger

Excelente customer service from initial call to scheduling to completed work! Our family has utilized Choice 4 times with amazing results. We are likely to extend the warranty for an additional year as a result of our wonderful experience!

1 year ago

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Verified Customer

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Lillian

Lady came to fix why ice was in the bottom of My freezer. She took out the back of the freezer panel and found it. There was a part that was plugged so that water could not come out she fixed it put it back together and was very neat in her work.

1 year ago

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Verified Customer

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Robert

have attempted to get my stove repaired several times and paid the 85dollar service fee only to be told nothing was wrong the technician told me that my family was very lucky nothing happened is it possible that I can be made hold for the money I spent

1 year ago

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Verified Customer

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Linda Fillippo

Response was prompt and repair man worked very hard to try to fix my washing machine. I was disappointed, however, that you offered a credit to Lowes that would take 30 days to get. Credit was smaller than expected; however, my washing machine was about 10 years old, so I understand that. I love Lowes, but I found a washing machine for less at a different store. I had to spend $1000 and will have to wait to receive the credit for Lowe’s and then spend it on something else when I could’ve used the help to purchase the washing machine. Thanks for asking.

1 year ago

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Jeanne Miller

The service providers were good, the issue I had was with the Sales Team. They consistently told me that monthly billing was not possible, I could only pay the total in one payment or it could be broken into 3 consecutive payments, and both options were a struggle for me for the 3 years I was with them. But! This year when I told them I would not renew, monthly billing was suddenly possible! Also, I was bombarded by phone calls, emails and texts, daily, for the last 2 months of service, in their attempt to keep me as a customer. To top everything off, I was finally sent an email stating that my account would go into an automatic month-to-month payment system! What nerve! The Customer Service Team was pretty good, overall, the Sales Team was very abrupt, bordering on rude.

1 year ago

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Verified Customer

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UncleAL

...had a problem with leaking toilet; they sent a guy from Fiore Plumbing...showed up way late....he did not have proper part and told me what he did should work. Well, toilet leaking again, I called plumber back and sent him photos as he requested...he said he would call back in 15 minutes...never heard from him again...now I have to spend another deductible to get it fixed properly...I do not blame Choice, since the plumber screwed up...now I must get a different plumber.

1 year ago

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Robert

I have only had one episode this far and it was well handled by the rep we spoke to. The contractor was here on time and made the repair and was courteous and found the problem and repaired it and was finished in no time.Great service from all concerned.

1 year ago

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Verified Customer

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Coni

I called when my air conditioner stopped working. They answered the phone on the call, scheduled the repair before I got off the phone, and the service person came the next day! I have never had that quick of a response from any other company!

1 year ago

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Verified Customer

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Dianne

My service was great. The work was done without delay. (the Next day) My service technician was very knowlegable .He got things working very quickly He was a very nice person and I would request to have him back should the need arise again.

1 year ago

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Carmen

I didn't like the fact that when I have a claim, it takes up to 72 hrs to get assigned to a technician. Also, these technicians are only approved to do the work if it is less than a dollar amount. If it is over that amount, they have to call in seeking approval. My first claim was for an appliance and it was deemed that the part was too expensive and that they would just give me a gift certificate for a certain value to apply to the replacement instead of covering the replacement 100% which is what I was led to believe that a home warranty was to cover. This is not the case. There is also a "service" fee that you pay each time which basically equates to the technician fee you would normally pay for a technician to come out to your home. So with this, I am not seeing the value in a home warranty unless it is for minor issues.

1 year ago

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