Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Brenda Proulx

The issue of my ice maker was resolved with no problem. I had another issue with plumbing and couldn’t get the automated system to get me to the right person. So, I had to pay $300. To a plumber to have problem fixed. This was something that is covered. That I am not happy with .

1 year ago

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Verified Customer

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James

Choice was fine in dealing with them, however the plumber they referred us to could not get appointments in a timely manner, and they didn't fix issue on first visit. They had to return and then installed a damaged faucet. The tech shut our water off at the street which wasn't necessary. They had to return a 3rd time to replace damaged part on faucet. They didn't turn our water back on all the way so we had no pressure. I had to have a person come out, at my expense to discover and fix water pressure. They wouldn't replace same faucet and offered a cheap fix. I had to pay them 100.00 to use same faucet we had. Not really a good experience.

1 year ago

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Verified Customer

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William

I called the company at 10:45 pm about our a/c unit that burned a circuit board filling the condo with smoke and had the technician there the following day and fixed the problem right away. I have recommended this company to 3 friends who are going to sign up with them.

1 year ago

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Verified Customer

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Stacia Sackmaster

Recently Choice has changed their process…and now it’s even better. You can schedule an appointment with a service technician right when you file a claim online. It was seamless, fast and hassle free. Such a huge improvement. I am so thrilled with the improvement.

1 year ago Edited May 19, 2025

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Verified Customer

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Anthony Maggio

Up to May this year I was with one of home choices competitors. In July, I actually had to call in my AC was inop and they had a technician out in 24 hours and they diagnosed the issue order parts and had it up and running in a week. Granted it was a long hot week waiting on parts, but simplistic in getti g everything competed.

1 year ago

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Verified Customer

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Reilly Noreen

We had air conditioning issues. Choice Home Warranty uses Very Skilled professionals. That is the Most important consideration when your home needs service. Andres from Farenheit 1 came out. He is professional, communicates clearly, and knowledgeable. We like him so much, we are going to have him do our regular maintenance.

1 year ago

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Verified Customer

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Rahul Kamble

Fantastic service, I opened up a service request on Friday , it got assigned to the local technician on Sunday , the guy showed up on Monday morning 😊. He repaired our appliance in no time!! Loved the fast and responsive service!! Thank you!

1 year ago

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Verified Customer

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Clay Smith

Our call for a plumber was answered quickly and hassle free. The plumber was very professional and arrived when promised. The plumbing issues were addressed quickly and the plumber even cleaned his mess and left everything as was. I am extremely satisfied with choice home warranty and will recommend them to family and friends.

1 year ago

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Verified Customer

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Rod Weimer

Outstanding service! We had a washing machine and an AC issue. Both were fixed timely and the repairmen for each issue were quick, clean, and extremely polite. The AC issue was fixed the same day that it was reported. That is really appreciated in south FL.

1 year ago

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Verified Customer

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Michael

We had a problem with our circuit breakers. We aid to have someone come out (Baltimore Wiring.). Within a week we were still having issues with the breaker tripping. I called Baltimore Wiring several times to let them know it wasn’t working. They would not answer or reply back to me. I called CHW several times to ask for assistance with our electrical system. I was told they would contact Baltimore Wiring. To this date I have not heard from either company. The least they could have done was reimburse us for the $85.0 0 since the work was never done completely resolved. We had to pay out of pocket because we didn’t have lights in our bedroom.

1 year ago

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Verified Customer

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Judy

So far there is nothing I dislike about this company except these things you want me to write something about and then I have a hard time sending them. I did call your company and let them know that the guy that came out to fix my washing machine was very knowledgeable and did the job very quickly.

1 year ago

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Verified Customer

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Tunishia

I'm pretty new to Choice Home Warranty but so far I have no complaints. They came out to review my air conditioner and told me what needs to be done. Gave me a shot of freon and was on the way. I think they're pretty good and yes I would recommend them.

1 year ago

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Verified Customer

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John

After being informed my DW would be replaced, I was informed it would be up to 30 days to get the electronic gift card to use towards a new dishwasher. This is resulting in roughly two months w/o a dishwasher. The amount provided covers less than half the cost of a comparable model and does not include installation costs or removal costs of the broken dishwasher. I'm unhappy with the time this takes, and the method used to determine replacement value. Same thing happened a few years ago when my washing machine failed. I ended up paying over $400 out of pocket to get a "comparable model". I expected more when I paid for a six year "Ultimate Choice" package for coverage.

1 year ago

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Verified Customer

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Keith

I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. I have generally been very satisfied with your service, but I am currently facing an issue that has been quite disappointing. I was charged two separate service fees for the same diagnosis. The first technician identified the problem, but then a second technician came out and provided the exact same diagnosis, resulting in another service fee. Thank you for your attention to this matter. I look forward to your resolution.

1 year ago

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Verified Customer

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HenHenK

I made two claims to repair a very old bathroom light/fan/heater combo. The fan and heater elements have not worked well since the repairs. I had an appliance professional look at the light combo, and he said that the entire light combo needs to be replaced with a new fixture. But CHW sent the same company to fix the same problem. If I make another claim to repair the light combo, will CHW send the same company again to make a temporary fix on a 66 year-old fixture? I have also made a claim on a step-in bathtub shower wand. However, the company said that they could not repair the wand. No resolution was made. So I had to pay the $75 copay and the shower wand was not repaired. In this case, I believe that a qualified plumbing company should have been dispatched or I should have received a refund for the copay that I paid the plumbing company.

1 year ago

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Verified Customer

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Tina Do

The customer service quickly scheduled the technician from manufacturer come to diagnosis and repair the freezer of my refrigerator. The technician is very good, quickly find the problem, order the part. Then, he come back to replace the part. My freezer is working fine now. Thank you!

1 year ago

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Verified Customer

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LeslieS

Regular service calls for minor repairs are handled timely and efficiently. Bigger issues like an aged AC unit (more than 15 years old) which needs to be replaced due to necessary parts that are no longer available takes way too long for a decision to be made (felt like too many obstacles were purposely but in motion) and then you still have to pay a chunk of money due to the upgraded system. It's getting replaced (has been authorized anyway) but we are now 7 weeks without AC in a never-ending heat wave in Tennessee and still have to wait another two weeks for the service tech schedule. Knowing this up front will reduce your frustration and expectations.

1 year ago

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Verified Customer

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Richard

Okay this is my second time to reply to this questionnaire. The ac tech a several days to get compressor. The first one he got from the supplier he said that it didn’t look good. So he said that they were going to order one. At that point I think he should have tried to get one from another supplier. Once he got here with the new one, he installed it in no time at all. Three or four days ago it froze up. Got it to work. But he never called back or offered to come back and check it out. Which I think is poor customer service. I would still recommend him but with caution.

1 year ago

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Verified Customer

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Tiffanie

The overall experience has been somewhat of a challenge scheduling appointments then after the vendors don’t show up getting with someone to help you is the challenge it took me three tries is speaking with five managers to get the proper help but other than that, I did finally get the help that I need my refrigerator repaired. I would say choice Home Warranty need to check their vendors before they appoint them.

1 year ago

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Verified Customer

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Kathleen

Polite and knowledgeable associates at Home Choice and at the vendor that did repairs. Everything was completed in one week. I was shocked. The last company I had took 4 months. Very happy with everything from beginning to end. I would recommend highly to friends and family

1 year ago

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Verified Customer

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Juliet Bethishou

Our garage door motor fell apart. I called and they send a technician in 48 hours and he reported that it is not fixable and right in less than 30mins, they issued a replacement for the garage door opener. He replaced it with a new unit

1 year ago

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Verified Customer

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Walter Childs

For this particular claim during interaction with choice, home warranty went really well . the subcontractor was very supportive when he came out to the house they were able to diagnose our problem and take Care of it in a relatively fast manner.

1 year ago

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Verified Customer

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Leo Carter

I've been worth this CHW for 12+ years. The price of my policy, very reasonable for the service I get. Have I ever had an issue with one of the technicians they sent? Yes. And I let CHW know about it. Their customer service is the best. I refer them to all my family and friends. You can't go wrong with CHW.

1 year ago

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Verified Customer

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Richard Hall

A/C went out 6pm Saturday night, outside temp @ 105. Earliest appt was 12 days out which in 105+ temp was unacceptable Had to get emergency tech who came out on Sunday evening @ a cost of$790. Warranty final got a appt for Tuesday which I accepted. Understanding that it’s Summer and lots of claims but almost 2 weeks was terrible. House inside on Sunday was hi 90s low 100s

1 year ago

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Verified Customer

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Linda

Converse Repair Center sent Trey to evaluate our issue on our dashboard on our cooktop. He arrived within window of time, he was very friendly, knew the part needed immediately and ordered it. He returned the following week to install. It was a Very quick and efficient job. Thank you!

1 year ago

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Verified Customer

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Azamjo

They were fairly quick in sending a garage repairman who replaced the opening system. There was a hitch in that the door would open but not close the next day. They sent him back out fairly quickly again and he replaced the safety sensors and it works fine now.

1 year ago

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Verified Customer

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Samuel Garrett

My claim was processed in a timely manner. A work order was submitted to a contractor, the contractor came out to our home, gave us a diagnosis of the issue with our refrigerator and repaired it with outstanding skills and professionalism. That technician was from Sears Repair. His name was Tim.

1 year ago

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Verified Customer

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Eileen Stuber

The technician fixed the issue we had. He was very professional, polite, and explained what he did and showed us the old part. Very good service! Not his fault, but we were given a window of time between 8 am and noon. He didn't arrive until after 2. I had to call Choice Home Warranty twice to get the status of our appointment. They should have called me.

1 year ago

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Verified Customer

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Cheri Salazar

Scheduling a repair with Choice Home Warranty was super easy and fast. The automatic appointment notification was great it had all of the details I needed and the technician they assigned to my project was the perfect fit and got the job done just as easy and fast!!

1 year ago

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Verified Customer

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Ron

My main complaint is - took 2mths to determine issues and determine the refrigerator would not be fixed and another month to receive an lowes E-Card. Because of the time involved we had purchased a refrigerator prior to Choices decision not to fix the appliance. To our dismay we brought the refrigerator at Home Depot not lowes. Had we know Choice only issued e-cards for lowes we would have gone there. I requested a home depot card but was denied. So, yes we got a partial reimbursement for the broken refrigerator but took 3mths to finalize everything. Most families can't go three mths without a refrigerator! If we have an issue in the future and are unable for Choice to determine a solution, we will shop lowes and wait for the outcome. Another complaint - I attempted to call Choice numerous time attempting to find out our status. Left our phone number as required but no call back for approx 2wks!

1 year ago

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Verified Customer

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Tommy Steele

Choice Home Warranty did an outstanding job with my AC claim. After accepting the claim , selecting a company to do the repairs, the schedule was lengthy and would have resulted in us having no AC for over a week. After consulting with them, they worked with the contractor to get it done within two days. Great job

1 year ago

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Verified Customer

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Chuck Cerny

I've been usingCHW for many years. I like that they assign a competent professional to handle any problem I've ever had. There have been a couple times I had to pay part of the cost but I experienced that with other companies as well. I feel I get treated fairly with Choice.

1 year ago

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Verified Customer

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Vicki

Overall, I am pleased with this company. The only issue I have is my monthly rate which continues to get higher & higher. I do not have issues with most of the appliances covered; however, it’s a part of the package that I need.

1 year ago

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Verified Customer

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Sam

Once you get a Technician at your home, they do an excellent Job. The problem is with getting a response that doesn’t take 2-3 weeks to get you help. Also I had an appointment canceled and rescheduled the day they were supposed to come out after waiting 2 weeks. You need a website dedicated to customer complaints and you might learn something. I had this a few years ago and I liked it a lot, you could pick your own Tech. , the tech. Would call in and CHW would approve the bill, simple. When you call to report a problem, it sounds like a crowded room of immigrants who can’t understand anything. That’s the main problem, communication.

1 year ago

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Verified Customer

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Howard McCaleb

choice home warranty is real quick to take the money out of my bank account and on time every month had a warranty problem with dryer they oked paying for the dryer but said it would take 30 days to get a voucher from them so we could purchase a new dryer why not just cut the customer a check and be done with it plus we could have just purchased the new dryer now we have to wait 30 days for them to email a voucher and we take it to lowes and still have to put money with it to get the new dryer after a months wait. There is no reason for them to take that long.

1 year ago

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Verified Customer

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David Morris

Choice Home Warranty hs treated us very well this year in that they have helped us replace a roof mounted AC/Heating unit, a kitchen faucet and a refrigerator. In some cases it has taken quite some time for the process to be completed. While I understand the reasons for some of the delays, I am still a bit disappointed I how much time it does take. However, ido highly recommend CHW to anyone in the market for a home warranty policy.

1 year ago

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Verified Customer

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Julie

Had a plumbing problem and put in a request for service. I got an email from choice saying that a plumber was coming That day and it was 1 PM when I got it! I never received a phone call from the company or a follow up from choice. Very frustrating. I ended up putting three bottles of liquid plumber down the drain to limp it along. When I signed up also for the five-year plan, they promised me to extra services. When I called and tried to use one of the services a year and a half into the five years, they said that I didn’t have that service available to me unbelievably frustrating to pay that much in advance and not have the service.

1 year ago

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Verified Customer

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Jim Franklin

Overall, my experience with customer support was mixed. While the heating issue was resolved efficiently with great communication, the dishwasher repair was frustrating due to a lack of follow-up and a missing part. The technician for the furnace was excellent and honest, which I appreciated. I hope for better service on future repairs.

1 year ago Edited July 12, 2024

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Verified Customer

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Don

I've used the warranty service 3 times, the first I thought was very bad as I had a micro wave quit and Choice would not repair or install a new unit instead they gave a cash settlement for the cheapest SS model available leaving me to install the micro wave. The second and third times I used Choice were for AC problems and both times the service was superior, but due to the micro wave problem I couldn't give a five star rating, although the two AC repairs were both 5 stars.

1 year ago

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Verified Customer

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John

It was so great to have Choice there when I needed service. The peace of mind and friendly rapid response to my needs were very impressive. The instant response and friendly knowledgeable technician that responded gives you peace of mind.

1 year ago

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Verified Customer

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Hector

They need to get serial # and product info To avoid problems to be told to go read your contract if I call the company they should tell me the items not covered before they send someone when they sell it they tell everything's covered or replaced

1 year ago

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Verified Customer

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Richard

The immediate response was great. Also the project was completed within a timely manner. The Technican who responded was extremely knowledgeable and courteous. I was definitely satisfied with the services provided by Choice Home Warranty.

1 year ago

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Verified Customer

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Tez Tez

I like the attentiveness and the service, from what I have experienced dealing with choice home warranty is they take care of their customers and make sure things get done whether it's your appliances or anything that's covered by your insurance.

1 year ago

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Verified Customer

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Dora

They took care of all my problems. The only thing that was not perfect was that it took a little longer to get a repair person as I live in a small community and quite a ways from a fairly large town but I still wouldn’t want to be without Choice Warranty. Thank you Choice Warranty.

1 year ago

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Verified Customer

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Evelyn Mara

I've had a warranty in place for 2-1/2 years. This is the first time I've used it. The old Kenmore washer that came with the house was making a huge racket and shaking hard on the spin cycle. The repairman adjusted the rear legs, which reduced the noise and shaking but hasn't eliminated it. I guess it will have to break down completely before I can get a replacement. It also appears that Sears (whose repairman was sent) is overbooking their people; the repairman was 2-1/2 hours late for my afternoon appointment.

1 year ago

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Verified Customer

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Charles

Fast response from the time I filed a claim until completion. The first visit was enlightening, the tech was thorough and sincere. He accessed the problem, ordered the parts needed, set up a date for the repair, we received the parts within 2 days, the other Tech came as scheduled, completed the job in about an hour.

1 year ago

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Verified Customer

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Orlando

I bought 5 years in advance well worth the savings getting an extra 1 year too. 2 service calls went real well especially replacing the mother board on my spa. Very satisfied. I recommend all the time and my us a realtor and recommends Choice

1 year ago

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Verified Customer

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Chanda

The only thing I don't like that no one called me that Friday that I stayed home from work, I had to called them for my service,that not right at all they gave me a times 11:00 until 3:00p.m. someone came after I called them.

1 year ago

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Verified Customer

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Joseph

Customer service is atrocious. The sales people lie to you about what they're going to cover, even after you tell them you need a specific coverage. Only to find out when filing a claim that the claim is denied for not being covered and say you can add at next renewal but now they know there is an issue so future claims are automatically denied on that item.

1 year ago

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Verified Customer

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Christine Higdon

I do not like that I have to wait up to 30 days to receive my buy out money so I can replace my washing machine. I'm disabled and on a tight budget and with 4th of July sales I would be paying less out of pocket if I had my promised money. It's been 2 weeks and still no 343.00 Lowes e card. Very disappointed with all this! As for sending technician out was great.

1 year ago

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