Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Ashley

I liked that most times the appointment Was made that day the claim was made. I am mad about having a job done that was okayed, but they wanted the work to be done by this very unprofessional plumber. I was not confident in him so I had a plumber I knew do the job. We took pictures, had the paperwork of the water heater I purchased and they would not reimburse me for what they said they would do for the plumber they sent out. $450 is a lot of money to me.

11 months ago

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Virginia

There was the wait time with service repair person when ordering parts they do not communicating with Choice Warranty with updates and follow-up with me. I had to contact service person for updates, which should not be my job. When speaking with customer service they did not fully listen to your issues and they just changed the service provider.

11 months ago

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Donald

I filed a recent claim. When I pick the item I wanted to file a claim on. It asked what the problem was with the item. I picked from the dropbox the light of the refrigerator. Come to find out I paid a service fee for the guy to come check out the light in the refrigerator. and Choice denied the claim because it wasn’t a mechanical fix. But their excuse for denying the claim was stating that it didn’t show to be damage from wear and tear. They shouldn’t have had it in the drop menu of the appliance I had picked. Because then I wouldn’t of wasted my service fee and file a claim. they wanna argue when you talk to the case manager that is not in the policy to repair items that are not mechanical.

11 months ago

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Verified Customer

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Alfonso

This is actually a review for the service company you sent to my home for my washing machine. 3 weeks of visits: 1 week wait to assess a week to get the motor another week waiting for the rotor that he broke after trying to change the motor Today, all installed, he leaves, but it still doesn't work They can't come back til next Tuesday another week for him to install everything, run as test, I guess, and say it was done. 10 minutes for my wife to discover its still not working and now waiting til Tuesday just for him to come back and tell us something else

11 months ago

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Michael Hencel

Job #1…..refrigerator… Tech was very thorough he knew his job. Job #2…..laundry dryer… Again Tech was very thorough and knew his job. Two different Techs, they both did well.

11 months ago

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Debbie

The appliance company, Runyon was nice however, it was not noted that I had to call them first before they would come out. They sent a very nice tech, Stefan who figured the problem and said they would have to order the part. This took 2 weeks to get. My dishwasher is fixed and Stefan gave me some great tips.

11 months ago

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Lisa

Overall this company does good. I think the most irritating thing about any home warranty is the money allowed for any replacement is manufacturer price which no one can go and buy a replacement for that price. I feel that the amount given should at least be the full amount of lowest priced appliance in that category. Example: stove… amount given $332. Lowest price basic oven found was around 500.

11 months ago

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Rachel

I was charged $165.00 for the repair of my refrigerator. I was aware of the $100 service charge, but I was not told about the additional $65.00 charge. With my last home warranty company the price quoted to me was all I paid. The service itself however was EXCELLENT! The repair person was neat, friendly, and courteous. He even called to see if he could come earlier when he realized he was ahead of schedule, which worked fine for us. We would definitely use him again the next time we need a repair.

11 months ago

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Bruce

I’ve had 2 claims in the 1 year I’ve had the policy. Both were appointed within 24 hours. Both were completed at their visits. They were knowledgeable, professional, and efficient.

11 months ago

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Verified Customer

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Manuel & Connie Ziggy

The technicians visit delayed by a day due to staff shortage. However, he was polite & informative. Due to the fact that my stove was 19yrs old I believe Choice didn't want to deal with the issue & offered me a $333.00 gift card at Lowe's. I requested a check instead, which was approved, I am still waiting for my check.

11 months ago

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Susan

When I bought these policies (4 policies for 3 years), I was told that you had many repair people in our area. Everytime, it is either a long wait for you want me to find someone. I bought these policies because we don't want to find people and get whatever need to be fixed done as fast as possible. I have been told by service people that they don't like working with you and I can't wait to get an authorization because the repair people don't want to wait. If your company wasn't so hard to approve, it would be different. We have had Old Republic for years and they are great. They will approve and get people out fast and will replace if needed...not just give a gift card for less than the product is worth.

11 months ago

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Verified Customer

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Jeannie Perrin

Everytime I have had a claim I have had an appt with a contractor within a weeks time. My appliances have been repaired in a timely manner and I have had good experiences everything.

11 months ago

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Charisse Ladson

When contacting Choice Home Warranty for needed repairs it took a little longer to find a service provider, I am guessing it was depending upon what appliance needed to be repaired. Otherwise, the process was fast. I had 2 situations where a Service Tech came out and was able to complete the replacement of parts or tell me what the issue was in minutes. I disagree with the fact of the monthly service plan amount increasing every year; especially after begin with Choice Home Warranty for over 3 years. There should be some type of incentive for long time customers.

11 months ago

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jkj7pl@aol.com Greer, South Carolina

Great company and have been terrific to deal with in the past

1 week ago

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MOTX San Tan Valley, Arizona

Technician was great. Did the work and didn't leave a mess.

1 week ago

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Brenda Massey Clarke Alpharetta, Georgia

Excellent coverage & service. Completely satisfied with 3 separate issues.

1 week ago

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Randy Howard Waxhaw, North Carolina

Service was excellent. I would highly recommend this plumber

1 week ago

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Andy freed Carmel, New York

Representative said it was 75 dollar a service call and put in 85 dollar a service call not a very good start ,have to call different depts just to fix it

1 week ago

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Erica Armitage Pembroke Pines, Florida

The Goodman tech was very good. Choice Warranty was good when handling my request

1 week ago

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John Silvestri Wesley Chapel, Florida

professional service and good price and the speed the service was completed

1 week ago

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carl gray Columbus, Georgia

It takes 10 days typically before someone shows up. Ten days with temperatures in the high 90’s without A/C is lousy.

1 week ago

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Vicki Lenoir City, Tennessee

2 weeks ago

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Homer Dothan, Alabama

We have used Choice's service twice over the past 3 to 4 years. Neither time was major but they had service people respond very timely and bothered times they were very knowledgeable and polite and had the items diagnosed and repaired in short order. I for one intend to keep Choice Home Warranty. i i

4 weeks ago

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Verified Customer

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Cathy Mobile, Alabama

Choice Home Warranty was quick to respond to my claim for failing Heat Pump. They agreed with the HVAC technician that I needed a new Heat Pump. It was installed within days of my request. Great customer service support! Thank you!

4 weeks ago

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Claudine Boulder Creek, California

Professional and quick to respond when problems arise.

1 month ago

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LaEatrice McMurray Miami Gardens, Florida

Good reliable service and professional service technicians

1 month ago

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Carlton Georgetown, Delaware

Previous warranty company took my money and provided no service after 3 attempts

1 month ago

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TimGail Glen Allan, Mississippi

I thought Choice Home Warranty was a good company.

1 month ago

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Donald M De Shazo Forney, Texas

Nice discount for signing up. Then gave us 6 months for free.

1 month ago

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James Buck Township, Ohio

Choice being rated number 1 in home warranty companies

1 month ago

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CATHYGALASSIand Surprise, Arizona

We had two inssues both were fixed. Great job!!

1 month ago

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Nathanael Broken Bow, Oklahoma

Great service and fairly fast with repairs.

1 month ago

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Earl San Antonio, Texas

The gentleman who completed the work was vey helpful and friendly.

1 month ago

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Gopal Houston, Texas

Washing machine broke and hence choice came in to check it

1 month ago

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Calvin E RNCHO DMNGZ, California

Convenient prices for the amount of coverage

1 month ago

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John Las Vegas, Nevada

EXPERIENCED WORKERS, VERY PROFESSIONAL, AND FRIENDLY JOHN W.

1 month ago

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Grady Dallas, Georgia

Very prompt service and professional mechanics.

1 month ago

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Paul Chicago, Illinois

Always send the right guy for the job at hand

1 month ago

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Melvin Allen, Texas

Great professional service and knowledgeable Tech.

1 month ago

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RichardLaneand Palm Springs, California

Always denies claims vendor states you need a part to fix the problem Choice denies the parts then you have to pay the service call fee plus parts

1 month ago

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Karen Sun City, California

My job was finished quickly and efficiently.

1 month ago

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Guy Tann Bonita Springs, Florida

They have a proven track record Reasonably fair pricing

1 month ago

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Ryan McLeod Asheville, North Carolina

The claim process was easy and quick to tend to my problem

1 month ago

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David Fort Worth, Texas

I not sure. You don’t replace a value and you try to get out of paying what should be covered I will not recommend you to anyone.

1 month ago

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Kurt Bossi Bonita Springs, Florida

Great company to work with. I recommend.

1 month ago

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Thomas Vincent Temecula, California

Realtor suggested you so we went with your company.

1 month ago

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Mayra Surprise, Arizona

Great and quick customer service. Highly recommend.

1 month ago

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Doris Green Pond, South Carolina

Choice has been cooperative and easy to work with.

1 month ago

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Marcella Oakley Muskegon, Michigan

Seen it on TV and thought I would try Choice Home Warranty

1 month ago

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Lowell Goetze Manteca, California

Excellent response and service! Greatly appreciated!

1 month ago

Choice Home Warranty Reviews