Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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larry silverman Loxahatchee, Florida

Everything was great. Cameo in customer service explained all I needed. The delivery men were efficient, pleasant and really well trained. Thanks

1 month ago

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Dennis Vasquez Schertz, Texas

Not what I expected but they went above and beyond to get the right warranty I needed very pleased with everything and the add ons that I needed

1 month ago

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Peter Idsall Barnwell, South Carolina

Ease of request, and the timely response from the technician. Showed up a day early and completed the repair ahead of schedule.

1 month ago

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Lily bug Love Owatonna, Minnesota

Once a service provider was found and invoice was corrected the process went smoothly. However it did take almost 2 weeks for service to be completed.

1 month ago

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J.C. Lamont, California

A1 Plumbing was awesome the service guy was so nice and professional he even cleaned and put everything back the way it was

1 month ago

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Tracy Thompson Victor, Michigan

I had another home warranty company. Which was much more expensive. And I was offered a senior rate. Saved even more money. Thanks!

1 month ago

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Ann Dekker Buena Vista, Colorado

Felt a bit rushed: received the sales call while I was still reading the on-line coverage information. The caller was patient, informative and helpful.

1 month ago

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Why Me Temple Hills, Maryland

I submitted a claim for a clogged pipe. It was denied with no explanation that clogged pipe is causing my basement to have water backing up I didn’t take a picture of the water, but I took a picture of the pipe and my claim was denied. I submitted a dispute and I’m waiting for a manager to contact me. I have not been contacted yet. I cannot use ANY WATER IN MY HOME, no washing dishes, no washing clothes no shower no brushing my teeth. The clog pipe is under my warranty.

1 month ago

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Randy Hiser Schaumburg, Illinois

Contractor was very professional and nice. Very informative to my wife and I both. We hope all our experiences are like this when dealing with Choice HOME Warranty.

1 month ago

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Scott Copperas Cove, Texas

The only thing which wasn't a problem was the company doing the work was told it was my dryer that wasn't working not my washer.

1 month ago

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kathy kienke Loxahatchee, Florida

Great customer service. Filing a claim is very easy using their website or app. All companies that we've used have been friendly and reliable

1 month ago

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Douglas Indianapolis, Indiana

The ease of signing up online was very convenient and easy. We went with Choice because of the reviews we have read about Choice.

1 month ago

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Linda Hall Bullhead City, Arizona

I'm still upset that when I had to have my water heater replaced you took forever to find a plumber over 4 days NO water heater and then I ended up paying out of pocket &600 + $75 service fee. Outragous!!! I definitely won' be renewing !!!

1 month ago

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Bob Travale Valley Springs, California

Very good and patient salesperson. Took his time, answered all my questions and explained everything. Peter A was a professional to dael with.

1 month ago

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Verified Customer

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Stacy Starks Fredericksburg, Virginia

Why I chose Choice Home Warranty is because I received a quick response to any issue I submitted to them.

2 months ago

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Verified Customer

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Beverly Wells Upper Marlboro, Maryland

Repairman was very thorough. I think the problem was operational error rather than a problem with the machine.

3 months ago

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Verified Customer

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Ken Omaha, Nebraska

I put in a wok order for my air conditioning. It took 10 days to get a response. My wife and I paid good money up front for this service. I would cancel in a heart beat If could a real person to talk to. K paid good money for your service

3 months ago

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Verified Customer

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Jerry/Africa Phoenix, Arizona

The company told us the worker was coming one day and the worker told us he was coming another day, it seems to be a lack of communication between the worker and the company

3 months ago

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Verified Customer

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Shirley Phoenix, Arizona

Disappointed that the ceiling fan wasn't replaced at no cost to me. I don't recall that I would have to cover the cost of a new fan.

3 months ago

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Verified Customer

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Jeffrey Dallas, Texas

This warranty is terrible they’ve basically denied 70 percent or more of our claims. I would go with any other warranty company. As soon as our last claim is finished we are going to cancel and go with a different company.

3 months ago

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Verified Customer

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Michelle Edgewood, Maryland

Very disappointed in the AC/HEAT PUMpP coverage. They denied my claim and said the deteriation took longer than I had my policy. What a shame....... I had to spend 10 k on a new Unit. Save your money. Do not buy this plan for a Heat Pump!! Not AMAZING

3 months ago

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Verified Customer

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Nance Holmes Garland, Texas

I don’t like the 65.00 hold that was placed on my credit card until the claim was assigned to a company,

3 months ago

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Verified Customer

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MorrisandSandra Van Nuys, California

Was very unhappy with my other home warranty company so I wanted to try Choice because I had heard it was a better company

3 months ago

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Verified Customer

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Denise Tampa, Florida

They have yet to pay a claim as they should. There are always reasons why things are not covered. I will not renew nor would I recommend them. Also, the companies that respond to accept the work are NOT good. The excellent companies do not accept the jobs because they know how Choice handles the claims. Stay away from Choice!

3 months ago

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Verified Customer

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Cornelio Round Rock, Texas

CHW is not good company to deal with. They don’t honor claims that are exceeded their budget when it’s clearly stated in black and white in the policy that are fully covered. I been informed by other consumers that CHW is a scam company and majority of the time they don’t honor claims in accordance to the existing policy.

3 months ago

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Verified Customer

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Lucy Louisville, Kentucky

they were fast to get some one out to work on my washer they gave me a choice to fix it or replace iy

3 months ago

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Verified Customer

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Marilyn Atlanta, Georgia

I have had good experiences with them in the past and recently they were able to promptly repair my stove burners The service is quick and reliable

3 months ago

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Verified Customer

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Teresa Bedford, Texas

Choice doesn’t help me find a company for my AC. They set an appointment and then the company Choice referred cancels on me. This is the second time this has happened. My AC is still out of service . With this Texas weather it is unbearable.

3 months ago

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Verified Customer

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Bruce Butte, Montana

20 plus day's i waited for you to move on my recent claim, no communication from you whatsoever. when i called in, got bounced to call center in india, could not understand a word they were saying, and they had nothing but excuse's. horrible company to deal with, no care or concern for me as a customer

3 months ago

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Verified Customer

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Juno Westland, Michigan

The time it takes to get somebody out to fix something is horrible. The will repair it or replace it is a scam. They barely gave me 30% to replace the stove. They are simply horrible! The AI receptionist are also horrible and take things down wrong. I will never recommend them.

3 months ago

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Verified Customer

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Mark Atlanta, Georgia

Magnificently, beautiful job. was very timely was very professional. I would definitely consider referring to Family.

3 months ago

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Verified Customer

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Harold Austin, Texas

CHW hire a professional that came into my home and did a great job in repairing my dishwasher. AWESOME

3 months ago

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Verified Customer

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Lisa Windermere, Florida

I have had issues with getting my refrigerator repaired or replaced since April. It was finally decided that it needed to be replaced. It has been two weeks and I have not heard anything from the company about when the replacement voucher would be rewarded. The turn around time for an appliance replacement is too long !

3 months ago

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Verified Customer

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Marilyn Whites Creek, Tennessee

Fast service, reasonable prices. I feel like I have someone on my side when it comes to keeping my appliances running at their top performance level.

3 months ago

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Verified Customer

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Cheryl Boulder Creek, California

Took over two weeks to get to use my washer again. Repair company too far away. Technician was polite and knowledgeable and did a good job.

3 months ago Edited August 11, 2026

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Verified Customer

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Salvatore Palm Coast, Florida

Because my husband did the research and the gentleman he spoke to Brett from choice warranty came to an agreement for a 5yr plan...

3 months ago

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Verified Customer

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Barbara Atlanta, Georgia

Response time as had been told was on time, very professional and complete d work in a timely manner. Thank you

3 months ago

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Verified Customer

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Karl Schroeder Monrovia, California

I wish I had looked into the effort that your repair people do. It would.appear.that your contractors can't move appliances for repairs. The homeowner would have to move or hire an additional movers for repairs.

3 months ago

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Verified Customer

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Gloria Rooks Miami, Florida

customer service schedule the appointment quickly TEC did a great job and was very friendly and on time

3 months ago

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Verified Customer

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Learthur Houston, Texas

I thought you were good at getting things done. My microwave been down 3 weeks and it’s still not working. The company that’s responsible say a part isn’t back yet. I really think I made a mistake mistake choosing your company.

3 months ago

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Verified Customer

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Joan Savannah, Tennessee

Staff at Choice was great. Technician refused to talk to me about what was going on. He would call tenant but not me. This was EXTREMELY stressful as I live 100 miles away.

3 months ago

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Verified Customer

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BARRY DEHAVEN Reston, Virginia

Prompt and courteous response to our request for help with our plumbing problem.. Natasha was great!!

3 months ago

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Verified Customer

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Pat Roberts Bakersfield, California

Quick and courteous response for service request and excellent follow up net day advising of appointment time.

3 months ago

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Verified Customer

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Billy Mitchell Frankston, Texas

I recently had to replace my garage door opener The contract said it was covered but it only paid $175 and i had to pay for the opener and the labor. $471 I would think you need to put that in your contract. I could have bought the opener and replaceed it myself for less money

3 months ago

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Verified Customer

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Ram Pradeep Nalluri East Windsor, New Jersey

I had a recent claim in which the technician clearly calledout to say the water heater should be replaced. But the claims team didn’t approve and the associate who spoke with me on this matter is not ready to listen. Not sure why they send technician assessment if they don’t want to follow the guidance

3 months ago

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Verified Customer

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Rick Michel Dallas, Texas

Yeah, I’m not very happy with choice home warranty. Before I renew, I’m going to do my homework to find another company. I’ve had two claims in the last couple of weeks. My first claim they only covered 50% my second claim was denied..

3 months ago

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Verified Customer

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Sireesh Atlanta, Georgia

The customer is given no choice to repair an appliance and promised a small claim amount (which is yet to be received after 2 weeks after discussion of with claim manager) of whatever is current abandoning the repair after 6 weeks of raising claim and also a service fee.

3 months ago

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Verified Customer

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Tom Fritsch New Orleans, Louisiana

Choice Home Warranty are crooks. They have denied every claim I have submitted and I still had to pay the service fees for their technicians to come out and diagnose the equipment problems. I would advise anyone interested in a home warranty to avoid Choice at all costs. They are a disgrace.

3 months ago

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Verified Customer

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Brian Greenwood, Indiana

Their electrician there sent out never returned or responded to several calls texts and emails . I have had no lights in my garage for several months now.

3 months ago

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Verified Customer

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Angela Augusta, Georgia

Has gotten too expensive. The monthly payment and the additional $100 fee for the technician. Would probably be cheaper for me to pay out of pocket!

3 months ago

Choice Home Warranty Reviews