Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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A Syracuse, NY

I am retired so I don’t have a lot money so it would be nice if it were more like 50 dollars. I appreciate that they keep me informed about when the service person is coming and if there is a delay. I don’t have to wait around waiting for an answer.

2 years ago

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Verified Customer

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Glenda Fowler Chadbourn, NC

CW found a repairman within a short time of my call. The company was professional in all their dealings with me. The repair took three weeks to complete, but a part had to be ordered and that takes time. Everyone was very helpful.

2 years ago

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Verified Customer

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Deborah Miles Gretna, LA

Because of the last guy the manger in the Florida office he was so kind thougtful,kind patience extremely helpful I can't remember his name I tried to say thanks but he was satisfied by helping to resolve.my issues hats off such a great and wonderful person

2 years ago

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Verified Customer

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Zelta O'Grady Fort Worth, TX

Our CHW Technician, Mr. Andrew with GBP is a wonderful techictian and has tried to finish the repairs on time. there have been several delaies due to CHW approving parts, ordered parts coming in and weather, but we are slowly getting all of the repairs toward the end of the list.

2 years ago

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Verified Customer

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Micheal Wallace Raeford, NC

This is my second home warranty company and I could not be happier. The service request system is easy to use online and the customer service has been very friendly and helpful when I had to reach out. I am very happy with Choice Home Warranty and hope to continue to use them for years.

2 years ago

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Verified Customer

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George Collins Manassas, VA

I called Choice because I was having a problem with my side by side fridge/freezer, the ice maker to more specific. They sent a technician out to my house NEXT DAY!! Technician was on time, considerate, friendly and took time to explain everything. Problem is going to get fixed and I'm grateful!!

2 years ago Edited January 10, 2024

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Verified Customer

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Mary Berglund Largo, FL

I have asked to use the warranty on three different service calls in about a month to six weeks. Every single time it's been a pleasant experience with prompt response. I highly recommend the service and it has been really well worth the money spent and then savings I've had.

2 years ago

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Verified Customer

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Leonard Levittown, NY

Covers all appliances. Months ago I had a plumbing leak. They responded right away. The job was done within 24 hours. They were more courteous and clean. They did a great job. All my questions are answered as quick as possible.

2 years ago

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Verified Customer

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Michael Las Vegas, NV

I would highly recommend choice home warranty. The service people are knowledgeable and courteous. They let me know everything that was going to take place. The service was prompt and on time. They did everything I expected. The replaced the compressor on my fridge.

2 years ago

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Verified Customer

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Stephanie Darlington, SC

Excellent communication. They partner with come good service providers. They answer quickly. They do their best to get someone out here. They called in three companies to try to fix the furnace and had it replaced. I had a really bad experience with American Home Shield, so I gave Choice a try.

2 years ago

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Verified Customer

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Michael T Carter Phoenix, AZ

They stand by what they say they are going to do. I called choice when I spung a leak. They came a couple of days later and took care of it. It was accomplished to my satisfaction. When I call, I can talk to someone who has an informed answered.

2 years ago

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Verified Customer

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Edythe Portland, OR

They cover a lot of my appliances like the fridge and furnace. When the furnace went out and we were freezing. I used it and they got it fixed. They did a good job. When I call, I always get someone within five to seven days.

2 years ago

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Verified Customer

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Elizabeth Waco, TX

Every time I call or submit a claim, someone has gotten right back to me. I had an issue with the dishwasher not draining, they fixed it with new parts. Everything I’ve had has been taken care of. I think the price is pretty reasonable. I was able to get some discount from the service center. It has been good.

2 years ago

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Verified Customer

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Mike Minooka, IL

Service is good. I have no problems. I called choice with a problem with the faucet. They sent a plumber to take care of it. We’re happy except when they didn’t cover something that we thought they did. We were surprised then but everything else has been no problem.

2 years ago

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Verified Customer

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Dava Chester, SC

My realtor recommended it. They cover all our major systems. That was our main concern since I am disabled. I cannot get out in the yard to check out the systems like I used to. They are doing a fantastic job. Customer support is very helpful and easy to contact and talk to a real person. They have taken care of my issues.

2 years ago

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Verified Customer

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Michele Robertsdale, AL

The technician that came out for the air conditioning was very professional. It was easy to get in touch with them. It did take a provider a while to get to take care of my problem. I wish they would tell me when they raised the prices. It is higher about every month.

2 years ago

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Verified Customer

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Patrice Driscoll Crump Crimora, VA

The workman they recommended came to my home in a timely fashion and determined that my refrigerator needed a new door gasket as the magnets on the old one had stopped working, preventing the door from sealing properly. A new gasket was ordered and installed. I was told to close the door firmly for the next couple of weeks until it was firmly seated and holding the door tight. I do not feel that the door is sealing tightly yet. I will give it another week or so to see if the kinks will wear out. If not, I will be calling back to see what else is recommended.

2 years ago

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Verified Customer

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Colleen Newport, KY

My heat pump had stopped working on a weekend and they had someone respond almost immediately. He was so mannerly and helpful and found that it was a motor and found a motor and installed it within a day. Quick, speedy, responsible service.

2 years ago

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Verified Customer

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Beth San Antonio, TX

The gentlemen that they send out are above and beyond helpful. They show up every time when they say they'll be there and they return my calls. My washing machine broke down and it took three times for them to come out and fix it they were very helpful each time.

2 years ago

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Verified Customer

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Karen Fayetteville, NC

The customer service is always excellent but nobody's perfect. I used my warranty for my heating and it wasn't done correctly first time I called them back and they fixed it and it was at no cost to me so it was really worth it. They don't send, in my opinion, the top quality people the first time.

2 years ago

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Verified Customer

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Irene Sicklerville, NJ

It's an effective monthly payment so I have peace of mind. I've had no issues. The companies send are good. My garbage disposal went out and the guy came out and he looked at it and then somebody brought him a comparable one and he installed it. Easy peasy fix.

2 years ago

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Verified Customer

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Rachelle Dublin, OH

Everything's been high quality that has been fixed. Our heater broke in the middle of this last snow storm and I was able to go on and quickly get someone to come and fixed it so we had heat. It's a really easy process to get things fixed.

2 years ago

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Verified Customer

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M. A. Sanchez Helotes, TX

The policy does not have turnkey replacement of appliances. When I had to replace an over-the-range microwave oven, instead of CHW taking care of everything like American Home Shield does, CHW only sent me a check that does not fully cover the replacement costs: (purchase, delivery, installation, and disposal (of old unit)). Additionally, the web portal to request service does not have a stored- CC-number payment feature to "touch a piece of paper / handle an issue only once." In other words, I have to interface on the service issue an additional time with the service provider for payment -- AHS has this feature. As a property manager, I interface with home warranty companies on their web sites may times throughout the month. I prefer those companies that use an AHS-like consumer interface process that allows me to take care of a repair/replacement issue with the least amount of work and hassle.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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Verified Customer

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Carol Westcott Stuart, FL

Company responded promptly to my message, the local company that they use was professional, timely and skilled with their response and diagnosis and they were very adaptable with their scheduling. The actual work was skilled and promptly done with courtesy.

2 years ago

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Verified Customer

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Ken Love

Customer service is great. Cost of plan is very reasonable.

2 years ago Edited January 10, 2024

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Verified Customer

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J L Fort Myers, FL

Sometimes I have a hard time getting a hold of someone in customer service. That is the only negative thing I have to say. I recommend them still. They are busy doing things for my house. They helped us with our air conditioning. The price is good.

2 years ago

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Verified Customer

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Donna E. Sun City Center, FL

I only used it for one time and so far they met up to what I needed from them. I had an air conditioning problem they got a technician the technician arrives on time, they diagnosed the problem they ordered the part they got the part they resolved the problem and they did it in a timely fashion.

2 years ago

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Verified Customer

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Anonymous Lithonia, GA

They responded to me quickly. It was easy it was easy to submit the claim online it was easy to get the response back by email and just the overall turn around with it and at that time and the company was very professional. Recently my heater went out and they came and they cleaned the ignition switch and the heat has been going every time since.

2 years ago

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Verified Customer

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Anonymous Normal, IL

Had a problem with my oven thermostat and with the microwave lighting system and so this technician came out and the took a look at it and then I had ordered some parts and so I'm waiting for him to show up again to fix the job. It's always come through for me. Everybody I talked to was very pleasant.

2 years ago

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Verified Customer

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Shiva Marietta, GA

I expected the best and they delivered it. They're very responsive and very timely and they go straight to the point and try to address the problem. I had to get my electric switches replaced and they immediately sent a person and he was knowledgeable enough to make the changes and put a very minimal co-pays.

2 years ago

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Verified Customer

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Lehrman Arnold, MD

I was very comfortable with them. They were very cordial, reasonably priced and good good service. I just recently used it for some electrical issues and they were timely and they fixed the problem. Very good customer service, very knowledgeable in terms of the work is being done.

2 years ago

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Verified Customer

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Alisa Joshua, TX

They offered me a good service, normally if I file a claim they always come through with fast and speedy authorizations or service. They stand behind their product. I needed to have my septic system service and also my septic tank pumped out and they authorized the partial portion of the payment.

2 years ago

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Verified Customer

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Michelle Baltimore, MD

I'm glad I did choose them. I haven't had a problem with them once they've sent us on that one customer service website. My refrigerator went out so I called choice out and they sent a tech to came out and assess the problem, they say the are no problems that they can't fix, so they went on and they fixed my refrigerator.

2 years ago

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Verified Customer

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Tim Littleton, CO

They tried to fix the problem the best they could. If the appliance couldn't be fix and they give you money to purchase another one, but it is only a third of the cost to replace it so you had to put two thirds more money to replace the item and I was under the impression that if they couldn't fix it they would replace and it didn't work out that way.

2 years ago

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Verified Customer

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Deserie jonesWright

My experience was good with choice my water tank burst they repaired it

2 years ago Edited January 10, 2024

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Verified Customer

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Lora Darter Stephenville, TX

I would have given a higher number because the warranty program has worked fine in my opinion. However they are employing people who deal with their customers in an offense and unprofessional manor. I called to re-new my policy and spoke to a young man. After getting my information he proceeded to try and up-sale me a five year policy. He spoke so fast I could barely understand him but basically wanted more money and it would be a better deal for me, according to him. When I said no, he became belligerent and insulted my intelligence then hung up on me!! Really is this the way you want your customers treated!!!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 13th, 2022

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Verified Customer

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Sallye Ortiz TX

Previous experiences have been superb but this one failed the test. To get a canned light that bulb exploded fixed I had to use two separate claims so th contractor cost me $130 instead of just $65. The first electrician that came out told me that the canned part was bad and needed replacing and he would go get the parts and bulb and return that afternoon. He never returned. So I placed another order and that contractor called me and asked me for more money when he came out. I refused and he refused to come. Choice sent another electrician, Lawrence, who determined it was fine and just needed the bulb replaced. Since it was a spotlight in the can he did not have one on truck so I have to purchase and find someone to climb obnoxiously ladder and replace. Six weeks and $130 I still do not have light!

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 9th, 2022

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Verified Customer

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Lynne Fiveash Harlingen, TX

I had two claims in one week. One for a plumber, and one for appliance repair. I was extremely pleased with both of the service companies they sent out. They were both there in a very short period of time, they were polite, and efficient.

2 years ago

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Verified Customer

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Jacki Morales

The first service was great. We went on the website to open a service call. It was easy. Received a response with all the info on the company that was going to fix the appliance. The call was scheduled for the following day but, I called them and the were able to come over that same day.

2 years ago Edited January 10, 2024

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Verified Customer

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Jeffrey Amityville, NY

There are no issues or hassles. They are on time. The customer service is fantastic. The repairman was fantastic. He defrosted the fridge and fixed the thermostat. There have been no problems with it since. It is a good value.

2 years ago

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Verified Customer

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Frances Clarksville, TN

I've had a good experience with Choice. Only one claim in all my years with them has been denied. It was when the garbage disposal broke. They said they don't cover rust. Only one bad experience in years is a good thing. They have replaced or repaired several things in my house in the last five or six years.

2 years ago

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Verified Customer

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Michael / Mila Mooresville, NC

From my perspective, it is a very good warranty company. They have handles all of our problems in a very timely manner. We've had to call them three times and each time the experience was very nice. They are always very polite and on time. It is very efficient. We've used it for the dryer and washing machine and oven and each time it was done in two days and they did a very good job.

2 years ago

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Verified Customer

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Cynthia & Bernard Owings Mills, MD

I had a bad experience with another home warranty company so I tried them out. They are less expensive and we can get to them easily. I have been satisfied with the service the 2 times I have used them. It has been prompt service, both times done within 2 days. I would highly recommend them.

2 years ago

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Verified Customer

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Paul Punta Gorda, FL

Did a lot of research after leaving American Home Shield because I was unhappy with them. They are number one in the country. The customer service is fine. They had someone out the next day for the refrigerator. Everything has been fine. They are professional. They know what they are doing.

2 years ago

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Verified Customer

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Jim Venice, FL

They do what they say they are going to do and get the job done. I never have any problems getting ahold of them. There is always a voice to answer when I need something. They were out the next day to fix the dryer. I would recommend them.

2 years ago

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Verified Customer

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Nicole Cavitt Arlington, TX

I have had no issues with Choice. Every time I have needed a repair/service; it was easy to do everything online and they kept me aware of the status of my claim. In my experience, the companies that they send out have always been polite, knowledgeable and willing to help.

2 years ago

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Verified Customer

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Susan Peel Dardanelle, AR

Service repair was set up very quickly, installed new kitchen faucet and all it cost was my service charge. Repairman made 2 trips here and only had to pay the service charge, not trip charges. I was well pleased with Choice!!

2 years ago

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Verified Customer

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Kimberly Eubanks Houston, TX

I have contacted Choice home warranty twice within the past 6 months. Service technician each time were at my home within two days. The last issue was my vented microwave would start cooking on it's own. After the service technician finished diagnosing the problem Choice determined it was more cost effective to purchase me a new one.

2 years ago

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Verified Customer

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C B Anderson Jr Hopewell, VA

I had an electrical problem. I called them and got a response the same day assigning an election. Mr. Corbin came out the next day . He had to replace the light fixture. I would recommend this company to every one. C B Jr.

2 years ago

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Verified Customer

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Joseph Roger Barranco Dundalk, MD

When my water heater stop working I made a claim one contractor came to my house and didn't fix my water heater then they sent another contractor and he replaced my water heater no problem . All Pro Contractors are a great company

2 years ago

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