Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Susan

I've had a positive experience with this warranty company. Their service has been smooth, from repairing my microwave to replacing my washer. The technician was thorough and even fixed my garage door with a timer replacement. Overall, I'm impressed with their responsiveness and quality of work.

1 year ago

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Verified Customer

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Joseph

I recently started using this service and have had a great experience so far. My claim was handled quickly and efficiently. I had an issue with my air conditioner, and the team came out promptly to replace the necessary part. Everything has been working perfectly since then. Highly satisfied with the support!

1 year ago

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Verified Customer

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James

I had a mixed experience. They delivered on their promises, which was great, but I had to wait for approval on my recent request. I only used their service once for an electrical breaker replacement, and while it was done, I felt the process could have been smoother. Overall, decent service but room for improvement.

1 year ago

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Verified Customer

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Jim

I've had excellent experiences with Choice Warranty. Their customer service is top-notch, always quick to respond via text or email. When my air conditioner broke after vacation, they sent a technician within a day, who fixed the issue and covered everything. I also had a great experience when my washing machine leaked. Highly recommend!

1 year ago

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Verified Customer

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Annie

I had a great experience with Choice Home Warranty. They consistently send qualified technicians for repairs, and if an issue arises within the warranty period, they promptly send someone to fix it. I've never faced any problems when reaching out; they always keep me informed about service appointments. Highly satisfied!

1 year ago

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Verified Customer

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Anonymously

I had a frustrating experience with the appliance repair service. They sent an incompetent technician who couldn't get parts, leading to multiple visits with no resolution. After a long wait, Choice offered a replacement but didn't follow through properly. It took months to get any help, and I'm still waiting for the technician to fix the appliance. Communication was lacking throughout the process.

1 year ago

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Verified Customer

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Cherettasam

I had a great experience with their service. They were prompt, professional, and ensured the job was done right. I appreciate their commitment to sending technicians back if issues arise within a month. I've only needed their help once, but they handled everything efficiently, leaving me very satisfied.

1 year ago

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Verified Customer

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Melvin

I had issues with my disposal that required multiple calls; unfortunately, the first visit didn't resolve the problem. However, I was impressed with the technician who fixed my garage door. He was diligent in finding the right parts and did an excellent job despite the challenges. Overall, mixed experiences with service.

1 year ago

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Verified Customer

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Robert

I had a great experience with their service. They were very professional and quickly addressed my issues with the dishwasher and garbage disposal. When my dryer wasn't heating, they sent someone out to check it, and they offered free service calls for any future problems. Highly recommend!

1 year ago

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Verified Customer

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Kelmend

I had a great experience using the warranty service. The team was courteous and professional, keeping me informed throughout the process. They quickly addressed the issue with my washing machine, which was leaking, and I was very pleased with the service provided. Overall, a positive experience!

1 year ago

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Verified Customer

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Peter

I had a frustrating experience with the warranty service. Initially, the technicians were clueless, and it took a lot of back and forth to get a reasonable replacement offer for my microwave. The process felt like a hassle, with additional costs for parts and installation. While the last service went fine, the overall experience left me questioning the value of the warranty.

1 year ago

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Verified Customer

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Brenda

I had a very positive experience with customer support; they were quite helpful. Although I haven't explored all the features yet, the service I received was satisfactory and I encountered no problems. Overall, my initial impressions are great!

1 year ago

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Verified Customer

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Diane

I had an amazing experience with Choice Warranty! Their customer service is outstanding; they respond quickly via text or email. When my air conditioner broke after vacation, they sent a technician within a day and covered the repair completely. I also had a backed-up drain fixed promptly. Highly recommend!

1 year ago

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Verified Customer

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Monica

I had a great experience with the service. Reporting my claim was hassle-free, and I received prompt assistance. When I faced an issue with my appliance, they responded quickly and had someone out the next day to fix my air conditioning. Overall, their handling of my concerns was very satisfactory.

1 year ago

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Verified Customer

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Paulette

I had an issue with my air conditioning and contacted Choice late in the day. They promptly scheduled a technician for the next morning, who resolved the problem quickly. Overall, I've had great experiences with their timely service and reliability. They always follow through on their commitments!

1 year ago

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Verified Customer

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James Ogilvie Universal City, TX

I had some issues recently, particularly with my air conditioning unit which stopped working unexpectedly. It's hard to pinpoint the exact cause since so much has happened lately, but I suspect it might be related to my choices or other factors. Overall, my experience has been a bit confusing.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience. Initially, there were issues with my pool motor that weren't resolved, leading to some frustration. However, when it came to a dryer replacement, the process took longer than expected, but ultimately, I was satisfied with the outcome and the settlement. Overall, pleased with the resolution, just wish it hadn't taken so long.

1 year ago

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Verified Customer

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Anonymously

I've had mixed experiences with my home warranty service. While some contractors were excellent and resolved issues quickly, I had a frustrating encounter with EMS, who seemed more interested in charging fees than making repairs. I appreciate the prompt responses and good service from others, but I hope to avoid EMS in the future.

1 year ago

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Verified Customer

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Eli

I appreciate the quick response from the service team whenever I've needed help. They've always sent someone out promptly to address my issues, whether it was a clog in my water system or repairs under warranty for my refrigerator and dishwasher. There's always room for improvement, but overall, I'm satisfied with the service.

1 year ago

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Verified Customer

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Ronald Ghilardi

I had a decent experience overall. The representative was efficient and did a great job with the garage door opener. However, I felt there could have been better follow-up to ensure everything was handled properly. Communication was a bit unclear at times, but the service provided was satisfactory.

1 year ago

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Verified Customer

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Cheryl

I found the service easy to use and efficient. They responded quickly to my plumbing issue and sent someone out within a couple of days at a reasonable cost. This was my first time using them, as I usually handle repairs myself, but I was impressed with their promptness and professionalism.

1 year ago

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Verified Customer

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Vivian

I had a great experience with the service. The representative was knowledgeable and professional, doing a wonderful job addressing my issue. I had no problems during the process, but there was some confusion about the service details. Overall, I was satisfied with the assistance provided.

1 year ago

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Verified Customer

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Seymour

I've had a frustrating experience with my insurance claims. So far, all I've received is acknowledgment without any real assistance. Communication has been minimal, and I feel like I'm left in the dark. While I continue to pay for the service, I'm waiting for a meaningful response before I can assess their support. For now, I prefer to set this aside.

1 year ago

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Verified Customer

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Charles

I had a fantastic experience with their service! They were incredibly reliable, arriving exactly as promised. I faced an issue with my stove locking right before a family dinner, but their response was excellent. They were attentive and resolved my problem quickly. Highly recommend!

1 year ago

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Verified Customer

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James

I've had a great experience with Choice Home Warranty. Whenever I call, they promptly send someone out, and I've never faced any issues. Recently, I called for service, and they quickly connected me with a technician who kept me updated. I'm currently waiting for approval on another service, and I'm confident it will go smoothly.

1 year ago

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Verified Customer

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Vance

I had a great experience with the service. They responded very well to my concerns, especially when my property had an issue with the AC. They called promptly and got it repaired almost instantly, which was much needed. I'm really happy with their quick and efficient response!

1 year ago

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Verified Customer

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Lorraine

I had a positive experience with the service. When I called about my air conditioner, they promptly sent a technician who quickly identified the problem and replaced the fan motor. Their responsiveness and efficiency impressed me, making my experience hassle-free. Highly recommend!

1 year ago

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Verified Customer

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Wayne

I had a positive experience with their service. They were very responsive when I called and made sure to send someone out quickly. My air conditioner issue was addressed effectively, and I appreciated their efforts in fixing it. Overall, I’m satisfied with the service provided.

1 year ago

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Verified Customer

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Enrico

Liked being able to have someone come out twice to service AC issues when unit wouldn't cool during very hot summer days. Didn't like that I can't get refund of my $75 service fee when I selected the company needed to service my septic system as it was an emergency situation needing to be addressed immediately. Choice found a company several days later after issue had already been resolved so I had to cancel with them.

1 year ago

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Verified Customer

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Micki

Choice Home Warranty has been very responsive and efficient with repairing items. The claims process is strightforward and the customer account portal helps you keep track of the claim. Getting in touch with customer service has been easy.

1 year ago

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Verified Customer

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Claudette

I've received more courteous and helpful agents and much better service. The plan is doing what it was designed to do. I have not received equipment of comparable quality to the equipment that I originally owned. I have been pleased with the acceptance/resolution of the Claims I submitted.

1 year ago

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Verified Customer

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Tom

I like a home warranty for my property as it gives me great peace of mind. Choice has been an excellent selection for my home warranty company because of their excellent and quick response to my requests and service calls It's quick and easy to put in my service request on the computer and I love the prompt response

1 year ago

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Verified Customer

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John Eastin

The vendor was quickly on top of the matter and dispatched a tech who fixed our dishwasher problem very quickly. They were there within the window of time they provided me. My son said the man was very polite and professional. I would recommend Choice Home Warranty to anyone!

1 year ago

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Verified Customer

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Ricardo Cubillas

I'm very satisfied with the service, parts and labor provided by Choice Home Warranty. My AC unit broke down during the last heat wave in SoCal and they replaced the entire AC system. I had to pay for some non-covered services but it was expected and I had no problem with it.

1 year ago Edited October 23, 2024

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Verified Customer

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Gertrude Steinhauer

First James fixed the fryer knob so it would work while the part came in. Said he would order the part and call me when it should arrive. A week later I call him and he said he is waiting for the part to come in. Another week goes by and I call him and he said it arrived and would call with a time to come out. Later that week I get a notice of two days he would be available. He did come out and fixed my dryer! I cad to call him because he never responded to text messages till the end!

1 year ago

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Verified Customer

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Vincent Dsouza

Choice home warranty has a reasonable quality of customer service. They response for claim is quicker than when compared to other warranty companies. The choice home warranty App is very helpful to file the claim and check the status.

1 year ago

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Verified Customer

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Lucy

The second time I reached out to them made me very happy. The communication was excellent. The appt with the plumber was within the week. The young man that fixed my problem was amazing. It was great paying a set amount. I will definitely renew my contract, although the first time I contacted them with an air conditioner problem did not go well. The second time I contacted them was amazing.

1 year ago

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Verified Customer

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Ruthelen Wright

My experience was great! The young man that came to my house and handled my problem with the garage door was pleasant well informed and did not mess around. He got right to it. I wish I had his name so I could give it to you. Thank you for checking.

1 year ago

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Verified Customer

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Doris

My air conditioner went out and I called them it was over holiday and 102 degrees. The company got right on it they even came early date because my husband has Alzheimer’s and because of the heat we went to a hotel and stayed. But the problem was fixed. Thanks for the fast service.

1 year ago

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Verified Customer

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Helen

I usually dislike warranty companies. I don’t trust them however this company is different. They delivered better than they promised. They are efficient, timely, reliable, honest, professional, and very helpful. I would recommend to my family and friends in a heartbeat.

1 year ago

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Verified Customer

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Clydette

I really like the idea of speaking with only American people so that I don’t have to try to understand someone who speaks English as a second language. However, I have not Had great experiences with the technicians that have been sent to my house with the claims that I have filed with choice. The latest being a plumber. I filed a claim three weeks ago tomorrow. My bathtub faucet is still running profusely. The plumber has rescheduled his appointment three times. The most recent was scheduled on a day when I cannot be available for him to come. I have contacted him to reschedule and have heard nothing back from him, which was four days ago. My bathtub faucet continues to run.

1 year ago

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Verified Customer

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Tom

I had mixed experiences with the service. Initially, they sent an inexperienced technician, leading to a second visit. I faced issues with a claim denial, which was frustrating. However, they eventually sent someone who quickly fixed my air conditioning problem. Overall, responsiveness was good, but there were significant hiccups.

1 year ago

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Verified Customer

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Vennie

I've had great experiences with Choice Home Warranty; they've always resolved my appliance issues quickly and professionally. However, my recent experience with Sears was disappointing. They came out to fix my washer but have yet to send the necessary part, leaving me frustrated. Overall, the service has been good, but this last situation was a letdown.

1 year ago Edited September 23, 2024

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Verified Customer

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Valgene

I had a frustrating experience with my disposal service. I called them out twice, but the issue wasn't resolved, and I ended up paying for inadequate service. Despite my complaints, I received no satisfactory results. Overall, I'm very disappointed with the lack of effective support.

1 year ago Edited September 23, 2024

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Verified Customer

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Yolanda

I've had a mix of experiences with customer service. They usually answer all my questions and solve my problems effectively. Recently, I had to use my warranty for a pool issue, and the service team came out promptly and fixed it without any problems. Overall, I'm satisfied with their support.

1 year ago Edited September 23, 2024

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Verified Customer

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William

I've been a long-time customer and generally satisfied with the service. Most issues are resolved quickly, but my recent AC unit problem took longer due to its complexity. I've had both good and bad experiences with repairs, but overall, the support for my appliances has been reliable.

1 year ago Edited September 23, 2024

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Verified Customer

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Patricia

I had some plumbing issues recently, and while one repair took longer due to parts, the service I received was excellent. The technician was professional, thorough, and very nice. I appreciate the timely communication and follow-up. However, I wish the warranty service could be a bit faster for urgent issues. Overall, I'm satisfied with my choice.

1 year ago

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Verified Customer

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Thomas

I had a mixed experience with my recent repair. The repair person initially came to fix my macerator pump but never returned after I paid him. I later learned that the repair wasn’t covered under warranty, which was partly my oversight. However, the product I wanted repaired was eventually fixed, so not all was lost.

1 year ago

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Verified Customer

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Richard

I had a great experience overall. Communication was clear and prompt, which is often a challenge. I had a plumbing issue with my fridge that caused flooding, and their quick response was invaluable. They also addressed my air conditioning problem swiftly. Very satisfied with the service!

1 year ago

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Verified Customer

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Thomas

I found the service pretty good overall, though it was sometimes difficult to get in touch. I had to replace a broken toilet and upgrade my air conditioning unit. While the process was somewhat complicated, they were accommodating and covered what they could. Overall, a decent experience.

1 year ago

Choice Home Warranty Reviews