Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Anne Pappalas Loxahatchee, Florida

I’m not getting the feedback as I thought I would. I’ve had technicians come to repair but am not getting follow up from Choice. The communication between repair company and technician may also be a problem, one tech didn’t seem to know we were using Choice… I’ve had my refrigerator looked at and it needs a costly repair… I haven’t heard from Choice if they would cover the cost. I am to receive reimbursement for the broken microwave … it’s been 2 weeks and still no response from Choice.

4 months ago

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Michelle Milwaukee, Wisconsin

4 months ago Edited October 23, 2026

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Doris Shoulders Birmingham, Alabama

Most efficient service that I ever had I’m sorry I didn’t choose you all before now. The technician done a great job. I will refer to others.

4 months ago

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Cathy Ray Dallas, Texas

I was impressed with the quickness of the response from Choice and also with the service and knowledge of the technician.

4 months ago

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Verified Customer

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Jaclyn Marissa Staten Atlanta, Georgia

I have high regards for Choice Home Warranty !! I have referred to all of my friends and family.Choice Home Warranty to my fri

4 months ago

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Verified Customer

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Shailesh Amin Houston, Texas

Had a first good experience with my first service scheduled. So no complaints yet, let’s hope the future services are as great as my first one😊

4 months ago

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Sean Allard Phoenix, Arizona

You guys have been great but my last repair isn’t even complete. I’ve left several text messages. I got a text back and a call back saying they’re waiting for the part which was supposed to be in on June 26. I have been without a freezer since 18 June, it is now July 3 and I will not get returned calls or text from the repair person who was supposed to fill this order. I am very upset.

4 months ago

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Antonio Dallas, Texas

I had a noise in my garbage disposal and I set up an appointment paid $85 for somebody to come in and tell me there was a piece of trash in there now I know that's still a service call but a company like y'all's or CHOICE HOME warranty whoever would imagine would say you know don't worry about it just watch it but now they charge me $85 to take out a piece of trash. I think they could've done that as a courtesy but maybe that's just me very dissatisfied with that column I'm thinking about going with the competition not just that reason though.

4 months ago

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Verified Customer

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Ms. Stanley San Antonio, Texas

Choice is a Great warranty company. The price is reasonable and the technicians are qualified. The technicians are experts..

4 months ago

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John Chapel Hill, North Carolina

I’ve had many warranty companies by choice is the best. i’ve had Plumbing HVAC issues and they resolved them with little to no problem.

4 months ago

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Greg Atlanta, Georgia

The process is easy to access and coordinate. Staff is professional. I would recommend Choice Home Warranty to any home owner.

4 months ago

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Hugh Jacksonville, Florida

It has been over two weeks ago since I saw the repair man. He said he had to order a part. I understand that however no communication from him would be appreciated to determine how long it will be before repairs.

4 months ago

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Eden Soroka Holiday Hills, Illinois

I had water flowing into my basement, but there is no emergency getting somebody out to look at the situation when they did come out the technician determine that the problem was a clog underneath one of our toilets and had to remove it in order to clear it. I was told this wasn’t covered in charge extra for that. Then my outdoor faucet started leaking. They didn’t cover that either so what’s the point of having this?

5 months ago

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Verified Customer

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Rita D. Sparkman Round Rock, Texas

The service men were very professional, knowledgeable, and understanding. My AC was back running within 2 hours. Thank you

5 months ago

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Verified Customer

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Anne Marie Cumiskey Baltimore, Maryland

I thought that it would be convenient dealing with 1 company rather than having a different warranty for each appliance.

5 months ago

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Verified Customer

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Georgeetta Allen Morrow, Georgia

Great customer service. The tech took time talk with me about the problem and explain what need to be done to complete problem

5 months ago

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Verified Customer

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Maureen Dyer Augusta, Georgia

Have not had any problems with company since becoming a member years ago.. Responded to my calls each time without hesitation

5 months ago

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Verified Customer

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Jerome Hoover, Alabama

I inherited this from a previous house owner, Received a call from Choice prior to end of contract and renewed, Good service so far.

5 months ago

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Sitwat Aurora, Illinois

Found the best price, easy to work with all type of claims and CHW always send very professional contractors for my claims. Thanks

5 months ago

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Verified Customer

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Jerry Burle Arnold, Missouri

I saw your info I had freedom home warranty till they blanked me I canceled them I chose you guys happy for first to clams still waiting for third claim to be done

5 months ago

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Verified Customer

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Tom Moylan Denver, Colorado

I think I’ve only used Choice Home warranty a couple of times over the years. But you’ve done a good job in getting the repairs done

5 months ago

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Verified Customer

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Shira Pacult Miami, Florida

I’m disappointed because it takes a long time to get something done and multiple calls to Choice or online to get a serviceman to come out. The issue is the call center with Choice. The trouble bleshooter who finally resolves it, Janice , is excellent but they make mistakes , so many of them, it is very frustrating the way the outsourced staff handles things. They seem to be reading off a script . I’ve spent so much ch time in feel that it isn’t been worth it.

5 months ago

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Verified Customer

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Aaron Dallas, Texas

Great customer service. The only thing I don’t like is the pretty dramatic increases in cost per month the last couple of years.

5 months ago

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Verified Customer

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Kathy Hoover McCormick, South Carolina

He worked around my prior appointments I had, came prepared and got the job done. I'd like him again if I had appliance issues.

5 months ago

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Deborah Tatman Youngsville, Louisiana

Best service for price. Servicemen are Quick to respond and set up appointments. They are very professional and knowledgeable about their duties!

5 months ago

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Jeanie Wilkinson Whites Creek, Tennessee

The service controlled by Choice itself was horrible when it came to my washing machine!First,Choice did not "APPROVE" both parts the service co said the washer needed. Then you sent them WRONG part & we waited longer for it to arrive. There was miscommunication about 2 service times. I actually ordered the 2nd part myself so they would have both parts when they arrived.I liked service Co, but Choice tied their hands. Washer worked for 5 mins. I bought new one 🫩😡😡

5 months ago

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Verified Customer

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Judy Haire Reno, Nevada

The tech did a great job. Very professional and courteous. I am glad I chose Choice. Also I got an appointment immediately.

5 months ago

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Verified Customer

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Ronda Morris Anaheim, California

No hassle appointment andGreat on-time service. I’m glad that I have you in my pocket for our rental property and our home❣️

5 months ago

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Verified Customer

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DONNELLYN Dominguez Dallas, Texas

I am NOT happy. My dishwasher is still not fixed! I called and asked Gary with Volt Repairs to please get it done before Mother’s Day. He said he would try and I haven’t heard a word from him since. His original visit was over a month ago and he said the part was in now.

5 months ago

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Verified Customer

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Alan Silvera Valley Springs, California

Look I am very disappointed in Choice: You couldn’t find anybody for 12 days in work on my Refrigerator. Then left to me to find someone . I found Conner’s Hanford,ca 866 316-3002 , they charged 254 to come out . The refrigerator repair would have been 1552.49 to repair. Then you wanted me to jump through hoops to get it okayed . Things I didn’t know how to do . So I brought a new one at Costco for 2000 . Choice should be ashamed !!!!

5 months ago

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Kathy Bountiful, UT

it was not easy to get what we needed it is hard to talk with someone

1 week ago

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Bert New Orleans, LA

Very disappointed. They look for things to deny your claim. I’d try someone else

1 week ago

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Antonia Muñoz Pharr, Texas

I am a blessed to know that I talk to a young man named Anthony Acosta, And he provide me for the all the information that I need about the company. I was very pleased for this young man thank you, Antony.

2 months ago

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Chandler Crawford Lee, Massachusetts

Brandon was amazing! Kind, thoughtful, patiently read through everything. I am sure my blood pressure is lover now that I have signed up with Choice Home Warranty. THANK YOU!!

3 months ago

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Viviane Maxwell Sacramento, California

The wait time for a response back for a service technician is not what I had hoped for. I did not have this problem with my last Homeowner Warranty. I also wanted to leave my cell phone number when calling Choice for follow-up and the agent told me to monitor my e-mail. I don't have e-mail on my phone so having a text sent on any updates would be a better option.

3 months ago

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Beverly Tarin Cleveland, Ohio

I rate it in the middle because I was told I would be charged $49.25 for a monthly charge and instead I was charged $54.53. I verify the monthly amount with the person before I signed up. I was not able to talk to him because I was working so I had to do it through email. I was also told my service fee would be $85.00 and not $100.00. Of course I did not find out that I was overcharged until after I put my credit card info in. I think this is a terrible way to start a new relationship. Bev T.

3 months ago

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Richard Cerenzio Las Vegas, Nevada

When I called Choice Home Warranty, they were able to send an electrician quickly and the company they chose was very professional and the Electrician Jason from Bella V. took care of our problem.

3 months ago

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Kara B Evans, Georgia

I had an issue with the motor in my garage opener. I was concerned about the garage door not locking & I asked Choice to expedite the request and they did. The company they choose was excellent!

3 months ago

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Stacey Odenat Houston, Texas

It is worth it because they brought a quality repairman to fix my appliance. One phone call reduced the time required to get quality, reliable help. Repairman was excellent and gave advice to keep appliance working.

3 months ago

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Arun Chandran Gaithersburg, Maryland

For the most part, they have been very good. The service call fee need seems to have narrowed down to each entity now a days.. an example, a washer and a dryer is now treated as two different entities, which was not the norm earlier..

3 months ago

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Carla Sohn St. Louis, Missouri

I have had this service for almost a year and have been disappointed. I took out the warranty to help me deal with home things on my own. My first claim was on our furance. The tech came said it was fixed only to have it do the same thing right before a holiday and no response from the tech. My 2nd experience was on a water softner, only to be told they do not really cover eatersofteners. However the sales man did get us a $350.00 check but that no where covers a new softener. Next is a refridgerator, The tech came while the ice makeer is making ice it is not dispensing. Once again you cannot get ahold of any tech to come back out to finish fixing it. Then last the dishwasher. Service came after bad communication on time. Not here but 20 mintues or so. The warranty company denied the claim. The tech charged my for the whole service fee not just my contracted amount. I did argue but when 2 men are standing in your kitchen, I was not sure what to do. I paid and now am goign to fight witht eh warranty company. To say my experience has been great is a no.

3 months ago

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Brutus New Berlin, Wisconsin

Setting up the process is always easy; unfortunately, the contractors contact me directly, rather than calling my tenant concerning appointments, scheduling & arrival times. I constantly ask that the contractors reach out to the tenant, but for some reason it never works out. Other than that, Choice is a great service to use.

3 months ago

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Avis May O'Fallon, Missouri

My issues at this time are with the technician that came to my house, and CHW's response. I submitted a review of the service provider, but after giving this experience some more thought, I should have been clearer about how things went. The man was nice, appearing respectful. However, as soon as he walked in the door, he wanted me to pay him the service call fee. That was off-putting. He then went on to tell me that my system was too dirty to do anything, and that he had to inform CHW and get the response before he could do more. I looked up this guy's business, which is operated out of his house. Not that there's anything wrong with that, but I now see that all he planned to do was get the fee and do nothing else to help me. His assessment was based on the filter in my furnace. He didn't show me anything else that supported his inspection. He also didn't leave my situation the way he found it, although he claimed he did. I gave him a new filter, but all he did was pull the previous one out and left it out. He put the panel back, and left the furnace off. The air conditioner was giving a little relief, but once he turned it off, nothing. I trusted that he left things the way he found them, but I didn't know until the next day that he didn't. This past week has had heat indices over 100 degrees, so after CHW denied any further assistance to me and my 81-year-old aunt who lives with me, I had no choice but to find and pay for help elsewhere. I understand that system and appliances have to be maintained and kept clean to meet CHW's criteria for replacement, but I was offered no more direction, instruction or help from CHW to get my problem resolved.

3 months ago

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Loretta Jackson Sacramento, California

Registered my claim on line and it was extremely easy. The procedure went so smooly I was very impressed. Very happy with the complete processed. Happy we have Choice Home Warranty.

3 months ago

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Sandy cader Atlanta, Georgia

I like the new program where you can call your own repairman, instead of waiting for days for chw to find you someone. This method has speeded up repairs a whole lot for customers.

3 months ago

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Jeff Beaulieu Chapel Hill, Tennessee

Put in a claim to repair my refrigerator that wasn’t cooling. After putting in the claim I was virtually left alone to try and figure out who and when someone was coming. I had to call CHW several times only to have them say they don’t have a a repair day or person to fix my fridge. After 10 days I got it scheduled and fixed byLG. CHW gets 3 stars only because i only paid $70 for the repair

3 months ago

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Jana Courts Bentonia, Mississippi

Everything was great! The staff was very helpful in filing a claim for service on my refrigerator ice maker. The technician, from Bodewell, Brandon, was professional, courteous and , knowledgeable.

3 months ago

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Liza Alano Lakeside, California

After a disappointing results from the past, due to the repair service that was assigned. Today, it isn’t the case. The repair tech communicated, prompt and fixed the issue right away.

3 months ago

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Patricia McAllister Raleigh, North Carolina

The serviceman called twice, once to let me know he was on his way, and again to tell me he was 10 minutes away. He explained the problem and told me how to avoid future problems with my washer.

3 months ago

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Denise Griffis Sacramento, California

The technicians were great! Choice Home Warranty (CHW), however, is a shell game that spends a lot of effort to come up with ways not to pay while renewing your contract without notification. Starting in February I received several phone calls and emails advising me to contact them before my contract expires to avoid losing the coverage. I had no desire to renew it so I chose not to make contract and allow it to expire. Then low and behold a review of my bank account showed they had upped my monthly charge and continued my contract. Seeing that, I figured if I'm being billed, I might as well put it to use only to find out they also upped my service call fee by $25 per appliance. I left American Home Shield (AHA) a couple of years ago because they did not have many technicians that service my area. However, when I did need them, I was only charged a single service charge regardless of how many appliances the technician came to work on. It cost $300 for the CHW technician to service three appliances whereas it would have only been $100 with AHS. I had a total of 4 items serviced, the LG Technician dealt with my dishwasher. Once I explained the issue and provided him with the model number, he ordered the parts he would need then showed up and fixed the issues without needing a return trip. Strongly recommend him in the future. The GUMRUS LLC Technician made the effort to change his schedule to accommodate mine. He then came in and spent time diagnosing the issue(s) with each appliance, fixing what he could then move on to the next. The cooktop and dryer both required for him to order parts, so we'll see how long those take to come in. However, I found him to be professional and efficient. CHW denied replacing the collars on the dials of the stove top, claiming it was normal wear which is not covered in the contract that caused their issues. The clips that hold them in place have broken off, so that is technically the failure of a part just as much as the igniter, which by the way gets much more use than a stationary collar, failing to spark. This is not the only time they used the "normal wear" clause to deny a claim. After this series of repairs are completed I'll be looking for a new home warranty provider

3 months ago

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