Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Renee Collierville, TN

They are quick to respond. The last time I used it my dryer went out and Choice sent the service person there and one service person said I needed something and so Choice sent a second one and so I didn't end up needing anything and I thought that was great.

2 years ago

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Verified Customer

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Mary Bethalto, IL

Had to have the refrigerator fixed and they came one day and then they had to come back with the part and fixed it on another day. It only costs sixty five dollars to get it fixed. When I call and scheduled an appointment they come and fix it.

2 years ago

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Verified Customer

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John North Baltimore, OH

I would recommend choice waranty for anybody. It was easy going. We had used it about a month ago for our furnace. It wouldn't check on and they sent a guy out he figured out what it was and got it going again. He was very helpful and very courteous.

2 years ago

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Verified Customer

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Elizabeth Chattanooga, TN

They had a very quick response to my needs. My heater was not working and I had a service call, and the response was very quick. The technician came out and took care of the problem quickly. I believe that its a quality company because of their fast response and taking care of the problem.

2 years ago

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Verified Customer

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Donald Mc Kinney, TX

The gentleman came out from the repair company to fix my ice maker and he fixed it in about 30 minutes or so and he did better than another guy who was working on it for three years. They've done good on everything I've requested. They've provide everything I need.

2 years ago

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Verified Customer

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Stephen Virginia Beach, VA

I used them once and they took my claim and they diagnosed the problem and choice did the repairs and were done two weeks later. They are very good, courteous, and professional very I'm happy that I have a three year contract. My washing machine was making loud noises everything choice ordered the parts and two weeks later are very satisfied.

2 years ago

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Verified Customer

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Rodney Tampa, FL

Two months ago we had drain issue plumbing issue and It was backing up so we called another plumber he address it and payment was taken care of. Their customer support is pretty responsive and and and get things handled . As far as the quality of service it seems like really reputable service people come and do the work for us.

2 years ago

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Verified Customer

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Anonymous Oak Grove, MO

They always answer the phone or get back with me in a timely manner. They do what I needed them to do. We most recently used it for the microwave. We made the call to Choice and a service technician scheduled an evaluation and then when the part was available he came out and did the repair

2 years ago

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Verified Customer

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Marie Tuckerton, NJ

I've gotten good responses. My dishwasher was leaking and I called and they sent someone out right away and it was fixed within two weeks. I just made another call today and they picked up and I'm just waiting for a response on that one.

2 years ago Edited January 10, 2024

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Verified Customer

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Gerald And Robert O'fallon, MO

When I call they easily follow through right away. It covers most everything I have. Recently I had my refrigerator worked on for an ice maker on it and something with my defrost cycle was off, so they put something in there, fixed it and the contractor did an excellent job.

2 years ago

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Verified Customer

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Shannon College Station, TX

I've had about five different issues that I've had and then when you send a message online they're very responsive. My washer broke, my dryer broke and my refrigerator broke so I called and got an appointment very quickly and there was a local person that they sent out and told me I had to get a new washer. I was able to get all that taken care of relatively quickly. Its nice that they have someone local and the person that came out was extremely nice, extremely helpful and got things taken care of really fast.

2 years ago

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Verified Customer

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Mark Arlington, TX

I found that I had a blockage that was external from the house and unfortunately choice home warranty doesn't cover that cost before a thousand dollars. On the positive side I needed a technician and service was provided and now back to normal. He was on time providing good service and left me with his card to follow up in case of problems.

2 years ago

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Verified Customer

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Marisa/Ray Spring, TX

Very good. Very responsive and they get the job done. My freezer was not working and I went on the website and I scheduled technician to come out, technician got in touch with me right away came out diagnose the problem, ordered the part and then scheduled the time to come repair it and it was done.

2 years ago

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Verified Customer

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Beth Tucson, AZ

I've only use Home Warranty for a leak in my bathroom, the plumber came and get fixed everything was fine. He had to replaced the faucet itself and he did that. There were no problems. I've only use Choice Home Warranty that once and it was perfect.

2 years ago

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Verified Customer

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Maria Ansara Mesa, AZ

They are pricier and they do a good job. I just used Choice ten days ago when an my oven in my rental units went out. I called them and they were there and fixed the problem. Anytime I call they take care of things right away.

2 years ago

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Verified Customer

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Rebecca Rock Hill, SC

I just had to use it for my dryer. It stop working so I put in a claim and got a notification from a local former company and they came out and were able to fix it. I only had to pay sixty five dollars so you can't really beat that.

2 years ago

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Verified Customer

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Fernando Jacksonville, NC

It is easy to use. We never had a problem. My oven was broken and the people came and then they realized they needed a piece. We had to wait for it to be shipped and once it arrived, they came and fixed it. It was simple. The service has been good. We never had to wait too long.

2 years ago

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Verified Customer

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David Perry, GA

I love the people they send for the air conditioning. I love the quality. I sent a request in on Saturday and by Monday morning they were there. It is a better price and service then American Home Shield. I get a response right away.

2 years ago

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Verified Customer

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Dawn Saint Louis, MO

My daughter recommended them to me and I’ve recommended them to other people. Customer service is easy to talk to. It cost me five hundred dollars for the water heater but it could have cost my forty five hundred dollars. We are waiting to get the timing right.

2 years ago

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Verified Customer

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John Clermont, FL

Everything is good. Everybody I’ve dealt with has been very friendly and knowledgeable. I am taken care of as a customer. Their price and reputation is good. Every time, the service has been reliable and friendly. They were quick to process my claim for the garbage disposal. Everything was repaired quickly. It is all around a great experience.

2 years ago

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Verified Customer

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Faye K. Hodges Athens, AL

I have had your service for years on two different calls the service man was not able to fix finally another company came out and did a great job in a short amount of time. The last man Jonathan was great finally have my refrigerator working for the first time in a year. If all of your service people was a good as Jonathan you would hav got 5* The people inside Choice hame have always good.

2 years ago

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Verified Customer

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John Christina Sun City Center, FL

My call was answered within normal rungs followed by a pleasant representative. Once the simple information was given I received a case number. Within 1 hour the case was assigned and a tech was scheduled for the next day. Very seamless and pleasant

2 years ago Edited January 10, 2024

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Verified Customer

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James Slidell, LA

It's great to know they were there when you need them. You don't have to wonder what if? One less thing to be concerned with makes every day better. They are just a call away yes sir. It works the way companies should. Claims are easy. Service is fast, reliable prompt, and safe.

3 years ago

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Verified Customer

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Emmet Hunt Lawrenceville, GA

As long time dedicated policy customer i feel that the last request could have been handled better. My out of pocket expense for some may be ok. But a 78yr old Vietnam veteran and with a disabled bedridden With it has really caused financial problems. The company is top notch, but the policy needs to be scrutinized and understood completely. The "If can't fix will replace" can leave you deviated. To say the least!

3 years ago

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Verified Customer

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Maryellen Markley Honolulu, HI

Choice Home Warranty is responsive in getting a repair person out to do an initial assessment, but do not expect them to ever "replace" an appliance that cannot be repaired. Over the past year, I have had to replace a washer, a double oven, and a refrigerator. In each case, I tried several times to get the appliances repaired, but finally had no choice - for example, the repairman told me that there were no longer parts available for my Double oven and confirmed that it could not be repaired - and I asked Choice for a replacement. In each case, Choice asked the repair person to photograph any rust or other signs of wear on the appliance, and then refused to replace the appliance saying that the spot of rust was the cause of the problem (it was absolutely not in any of the three appliances), and then ruled that those appliances were not covered. I bought a five year police a couple of years ago, and am now stuck. I tried everything to get additional evaluations, send photos, and work with the company, but in each case, they refused to replace any of my appliances when they could not be repaired. In four months time, I spent over $4,900 on replacement appliances that all were supposed to be covered by Choice Home Warrantee. So discouraged.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Verified Customer

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Nadine McLean Snellville, GA

Customer service representative was very caring, concerned, attentive, pleasant, and they know their stuff. The technician that came to my house was very nice, pleasant, and explained everything to me while he was working on the issue. Overall they were very curtious and kind.

3 years ago

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Verified Customer

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Donna Memphis, TN

Go through a realtor to get a warranty, they can get a better policy for you. I am a realtor and I can see all the different warranties that are out there. I think that Choice is the best one so I started it as a test. I’ve only had a couple of problems and they were handled quickly. Two years ago they replaced my air conditioning.

3 years ago

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Verified Customer

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Larry Memphis, TN

Choice does all that is possible to make sure the customer is satisfied with their service. I have used it 3 times and 2 of the 3 times, they got the problem fixed in a short period of time. The third time was not Choice’s fault. There is a part needed. I think they are doing a good job.

3 years ago

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Verified Customer

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Joseph East Brunswick, NJ

I’m in the business and I recommend Choice. It is peace of mind. Ninety nine percent of the technicians that come to the house know what they are doing and fix the problem. I have been with them seven or eight years and every time I need help, I call them and they take care of the problem right away.

3 years ago

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Verified Customer

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Fred Smith Greenbrier, AR

CHW replaced a hot water heater and installed an expansion tank on 10-06-21. I understand non-coverage of permits/fees, sheet rock repair, special modifications, disposal costs, and non-essential, upgrades, or luxury components to covered systems. However, I do not understand why expansion tanks for water heaters are not covered. It is illegal to install/replace a water heater without an expansion tank in the state of Arkansas, so why isn't that covered? I also have difficulty understanding how $816.00 was authorized for non-covered costs. All parts and labor for replacing the water heater is (or should be) covered. Parts and labor for installing a 2-gallon expansion tank costs no more than $325 ($255.00 for Choice's rate of 3 hours labor @$85.00 per hour, and $70.00 for the expansion tank and installation accessories. AR permits and fees are $45.00. A disposal fee is $65.00. If you then add the $65.00 copay, the total amounts to $500.00, which is significantly less than the $816.00 that CHW authorized for non-covered expense. In addition, the following non-covered expenses, much of which comprised this $816.00, were not needed, nor did the provider submit them in his repair diagnosis for this project: a drain pan, a pressure reducing valve, vent/flue modification, a valve upgrade, ceiling/wall modifications, and the only piping modification consisted of adding one 12-inch section of galvanized steel pipe. So help me understand the purpose of the remaining $316.00 in non-covered costs. I think that by anybody's standard, $816.00 for non-covered costs for this project is excessive! To the provider's credit, he worked with me on $216.00 of this excess cost, which is another indicator that the non-covered expense was excessive. And finally, as a housekeeping comment, I received 9 email messages that my equipment and parts had been ordered, all with different dates/times, but all were identical messages. Six of the nine email messages were transmitted after the project was completed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Verified Customer

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ursula margarita julve

The technician are very professional, once I had a problem with a plumber who didn't show up, immediately Iwas put in contact with another one.Homechoice is for my rental in Florida, sinceI live in Canada it is forme a peace of mind to have a reliable service.

3 years ago

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Teresa K Dorrier

They have been to my house 3-5 times for plumbing problems and I still having problems.

3 years ago Edited January 10, 2024

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Verified Customer

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Terri Bullhead City, AZ

I was given the option to find a repair company of my choice, which I paid out of pocket. I got my A/C repaired, no hassle. I received my repayment check from Choice Home Warranty within three weeks! Complete Quality & Confidence in this Company

3 years ago Edited January 10, 2024

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Lorraine A Williams Peoria, IL

I reached out to his home warranty and I scheduled another appointment to finish the one that was previously not completed when I reached out the operator assured me that it would be taking care of them that I would be hearing from the company soon well when I did hear from the company they had told me that they had canceled that order and that I would have to restart the process all over again that I wasn't happy with my understanding that any work done is guaranteed for 3 to 6 months far as I'm concerned the first is it from the company was not completed and I still have no light fixture in my bedroom which was one of the problems

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Verified Customer

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Ellen Rock Hill, SC

My brother was the one who recommended them to me and I have recommended them to my cousin already. It is very easy to call in and give them the information. They get back to you promptly. I think they are great. The people they sent were very pleasant and told us everything they were doing. There wasn’t any difficulty.

3 years ago

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Verified Customer

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GEORGE REED Chesapeake, VA

The pricing and reliability is good. They are diligent in trying to service my needs. Everything went well on my first visit. Sometimes there is difficulty with the technicians, but that isn’t the warranty’s fault. I am overall very happy with the service I have received. I hope they continue to act in the manner which they’ve acted thus far.

3 years ago

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Verified Customer

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Sandra Navarre, FL

Their service was great. The technician was sufficient and polite, did a good job. My dishwasher went out and I had no problems with them coming to fix the dishwasher on time. I would recommend anybody to get Choice Home Warranty, the service is great and had a great experience.

3 years ago

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Verified Customer

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Barry Rock Hill, SC

I had an issue with my AC unit and they came right out, they couldn't fix it because didn't cover it but at least it gave some good information. I haven't had a problem with them, I call people and seem to be knowledgeable and they get what you need. They could cover a lot more stuff than what they do. Very affordable.

3 years ago

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Harold Edgewater, FL

Both the technicians that came to the property were a very nice young men and did a good job. We came back from summer vacation and the hot water heater did not work when I turn the breaker on. Choice sent a technician out and they pulled part of the front of the hot water heater off to check and determined at that point in time that there was corrosion and work needed to be done. However Choice said that because the cover was off there was a faulty service on it and they would not cover it. Another time was for the washing machine and they covered that very nicely. The technician came in and did a nice job.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Verified Customer

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Darren Phoenix, AZ

I only called them one time and got some early results. I initially reached out and it was easy to get a hold of somebody and then in the schedule of the appointment. The follow up was good. Recently my refrigerator broke down and we're in the process of getting it fix right now.

3 years ago

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Verified Customer

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Shirley Tomball, TX

Everything they told me was going to happen, happened. There were no hidden fees. It is accurate. It is a great value to me. My refrigerator was fixed by a very thorough technician. He called to let me know who he was. It was done within forty five minutes.

3 years ago

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Verified Customer

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Ericka Murfreesboro, TN

Great company that sticks with what they say they are going to do. Always handle my issues and seemed concerned about getting my issues fixed. A couple of months ago my faucet was leaking and they were fast to fix it. I would recommend them.

3 years ago

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Verified Customer

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Val Stinnett, TX

One time I had to use it on my air conditioner and it was almost ten days or more before they actually could get someone out here and get it fixed, so I had to stay away from home and I wasn't real pleased with that but I was pleased with the work. I've been real pleased with everything that I've ever had to have done. Because of where I live it's hard to get a serviceman out quickly, although last time they did get one quickly on a plumber. Over all I've been pleased with my services.

3 years ago

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Verified Customer

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Dorothy Chicago, IL

When I did have a problem they helped me right away and told me how to get service. I called and told them the problem they took my information and they sent it out to some service rep and the next day that person called and set up an appointment to come out to fix to make the repairs.

3 years ago

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Verified Customer

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Christine Gilmer, TX

Choice Home warranty picks up the phone and answer. The person they sent out was very knowledgeable. My air condition quit working about two weeks ago. I just like it that they answer the phone and communicate with you and they'll just charge you the service fee and the repair and find someone for you instead of me having to find somebody.

3 years ago

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Verified Customer

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Paul Deltona, FL

My realtor chose Choice. He said it was the best one. He gave us a year as a gift. It is very good. We had an outlet stop working and an electrician was sent out right away. He was very professional and informative. We are happy customers.

3 years ago

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Verified Customer

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Srinivasa Frisco, TX

Customer support is really good. I had a few questions about what I covered and not covered and they were able to answer everything. It was great. I had my dish washer repaired. Their person showed up on time and was very polite. He did the price that was required and came back and fixed it and now it working perfectly fine. It is really nice.

3 years ago

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Verified Customer

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Sarah Windsor, VA

I like that they have a flat right service fee. I also like that if they can't find someone, they allow you to find your own company an submit it for reimbursement. They also work to get things completed quickly. If we have any questions, they answer them completely. Some of the companies they use don't communicate well and don't contact the customer in a timely manner.

3 years ago

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Verified Customer

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Shabbir Winter Garden, FL

I have recommend choice home to my friends and family to much happiness and satisfaction. They are prompt to respond. The technicians are quality. I used it for the air conditioner and it was very professionally done. It was fixed right away. I find them very dependable.

3 years ago

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Verified Customer

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Joseph North Las Vegas, NV

So far so good. I researched home warranties for veterans and I think this company is number one. So far they are very accommodating. When I had a problem with a company, they sent someone to fix it. When I call, I speak to someone ASAP. It took some time for the dryer parts. The company's contract is good. They are good.

3 years ago

Choice Home Warranty Reviews