Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Debbie Brown Pikeville, Kentucky

It’s so convenient to book an appointment online within minutes. The technician that was dispatched to my claim had been here before and was very courteous and helpful. Return appointment was scheduled that day and parts shipped.

4 months ago

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Pamela Olzman Sells, Arizona

The Staff at CHW communicated well through the whole process of our A/C claim. They were finally able to get an HVAC technician out to us after 4 days without our A/C working in over 100 degree heat. The tech was able to quickly fix the issue and our A/C was up and running in about 30 minutes! I'd give 5 stars if it hadn't taken 4 days for the tech to come out! Overall great service. Thank you!

4 months ago

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Kelly Carrera Bakersfield, California

Specifically my account executive Becca S. has always been very communicative and helpful in explaining how the process works and guiding me and following up. I highly recommend her to all of my clients that need a home warranty!

4 months ago

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Charles Ritcher Goose Creek, Kentucky

I liked the service personnel that did the work orders. I liked when the hot water heater developed a leak that they replaced it as provided in the contract. I did not like that when the microwave went bad that they only gave me their value a cheaper microwave. I was responsible for purchasing and and had to pay the replacement cost for the installation.

4 months ago

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Kari Brinkman Detroit, Michigan

It took forever to find someone to look at the garage door that is now 30 years old. The technician said they could replace the parts, it it is so old and in such bad shape that it is a good possibility that it could just break again right away since the rest of the unit is starting to wear as well. CHW said they would only pay to replace the parts, even though the technician informed that the safest thing would be to replace the unit, as the major parts needing replaced could potentially end up causing the chain to snap and harm someone. When I signed up for the warranty I was informed that if something was that far gone, it could be fully replaced. While I am grateful they are willing to pay what they would for the part replacement. I feel that given the age of the garage door opener, it was obviously taken care of and for safety reason and fiscal responsibility, replacing would make much more financial sense, as the part to fix is almost 300.00 and a new opener is 675. Meaning if that part snaps because the rest of the unit is so old and worn out, there would be another 85.00 service fee and likely another 300 or more dollars for another repair. I think this should really be reviewed and looked at again for reconsideration. Thanks

4 months ago

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James Stone Temple, Texas

He was running late but stayed in touch with us and let us know his progress and he was very friendly and explained everything and knew exactly what was wrong right away. We are waiting on some parts but we expected that. I'm sure he will do an exceptional job doing the actual repair.

4 months ago

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Beatrice Cobb Rollingwood, Texas

We have four warranty contracts and have been very happy customers overall. The only issue we encountered was with an A/C claim,( Choice Home Warranty approved) which stemmed from an inexperienced contractor. Because we needed the issue resolved quickly, we resolved the matter by using a manufacturer-certiefied company and paid for the service ourselves .

4 months ago

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Kathryn Huber Penn Hills, Pennsylvania

the technician from LG who came to fix my dryer was on time, professional and had my once noisy dryer working with so little sound that I noticed how noisy everything else is! I would absolutely recommend him and would welcome him back into my home should I ever need another LG appliance repair.

4 months ago

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Beth Clark Springfield, Virginia

I have had 2 technicians address issues since getting the warranty. The first was horrible. My attic fan was not working. The technician came in, looked at the attic fan and said it was working -- it was not -- I paid him and he left and the fan still was not working. He was in and out in 5 minutes. My other experience was positive. So I am currently waiting for a technician to again check out the attic fan and am hoping that this one does his job.

4 months ago

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Geri Abel Middletown, Delaware

Nick came out and even though the problem I wad was not covered, he did an excellent job. Our water heater is 11 years old and since we didn’t want to have a flooding problem, Nick is going to replace it for us and we were satisfied with his knowledge and compassion in helping us to get a new one instead of waiting for this one to go.

4 months ago Edited July 1, 2026

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William Chester, New York

I liked the honest explanation the program offered when I first made contact with the program. I was given an explanation as to what Choice offered and everything stated has been shown to be true. This is an honest and professional program.

4 months ago

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David Crissman Santa Clarita, California

Upon making a claim, I receive a notification of service within an hour or two and then the technician calls and the work is usually completed within 48 hours. I am very satisfied with Choice and do not hesitate to recommend to friends and relatives.

4 months ago

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Surletha Hicks Columbus, Georgia

This is a good company for small repairs. I do know if any other company would do better when it comes to replacing the item. But after you have gotten a second opinion that agrees with the first opinion, that should be enough to help pay for a replacement without looking for excuses to get out of keeping your word to share in the replacement costs.

4 months ago

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Barry Kluger Phoenix, Arizona

I had two tech visits today, one for my dryer and one for my dishwasher. I was pleasantly surprised by the amazing service and coverage from CHW. I have been leery of coverage through warranty companies, but this experience was seamless. Both vendors were thoroughly professional, neat, personable and explained what was being done.

4 months ago

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Guy Byrd Charlottesville, Virginia

I can only comment on my enrollment experience yesterday, which was handled by "Jake". If Choice Home Warranty lives up to all the things Jake told me, including his statement that my monthly fee will not be increased after twelve months, then I will be a happy new customer.

4 months ago

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Sabrina Small Houston, Texas

I trust them to do the job right it takes a little long to get an appointment maybe about a week but once the technician gets here, he tells me exactly what’s going on. What part he has to get and how long he think it’ll take to get here once he gets the part schedules me another appointment to come right back out and the job is done so I’m very satisfied at this point.

4 months ago

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Leslie Chaffin Hutchinson, Kansas

I liked that they paid the fee for the technician to come and diagnose what was wrong with the dishwasher. I also found the people I talked with at Choice were friendly and helpful. What I didn't like is that I was careful to find a comparable dishwasher in about the same price range for the replacement, but instead of paying the full cost of a new dishwasher, I received about 75% of the cost of the new dishwasher. I had purchased the home warranty with the understanding that if an appliance failed, the warranty would pay the replacement cost. I must have misunderstood this part.

4 months ago

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Not happy Phoenix, Arizona

The technician Hershy P. was most professional with a wonderful personality. Hershy diagnosed the problem and got right to work fixing it. As far as CHW, I am very disappointed with this warranty company who I have been with for far too long with very minimal claims. I rated the quality if service based on Hershy P.; not CHW.

5 months ago

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SUZANNE Webb Atlanta, Georgia

After years of paying monthly premiums, this is the first time submitting a claim. The claim application was easy to complete. The response time was good. The technician who completed the work was professional and knowledgable. He completed the work in a timely manner.

5 months ago

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Henry Singleton Port St. Lucie, Florida

Ken was very knowledgeable and was able to diagnose the issue quickly. He explained the problem, the fix and set up the follow up appointment to complete the job before leaving. I will request him if any future issue with covered appliances.

5 months ago

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sandra oswald East Hampton, New York

Have experienced helpful repairs; some service calls were not the best service experienced; some were fantastic. Of late Customer Service with 1- Representative was not rewarding or helpful but CHW came thru and was able to get the policy updated. For that I am very thankful and appreciate the service. Having to pay for the same problem does not make sense when the original Claim was never completed -- and reissue of new Claim is for the same issue...... but I'm grateful that the policy was restored! So very grateful. Thank you.

5 months ago

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Demetrio Prado San Antonio, Texas

I like the way the went over all the coverages and how the coverages work. I liked that we also didn't have to pay the policy all up in front for the full year and we are allowed to pay on a month to month basis and not locked into a contract for the full year.

5 months ago

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L M Davidson, North Carolina

When my HVAC unit needed repair, the claim process with Choice Home Warranty was easy. A technician was assigned quickly, the problem was identified, and the claim was approved expeditiously. Excellent service and courteous technician.

5 months ago

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Maria Powell Sells, Arizona

⭐⭐⭐⭐⭐ Excellent customer service! The representative was friendly, professional, and explained everything clearly. He made the process easy to understand and answered all of my questions thoroughly. I felt confident in my decision thanks to his knowledge and patience. Highly recommend!

5 months ago

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Steve Banks Clanton, Alabama

I filled out about choice home a while ago I was curious about what was coverd and honestly how much I have never contacted any other company so I called this morning and talked to Maurice and I was very pleased knowledgeable and very polite after I talked to him I signed on Thanks Maurice

5 months ago

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Melissa D. D. Houston, Texas

My service claim was for the repair/replacement of my garbage disposal. The technician, Javier, did a good job. He requested to replace the garbage disposal which was approved. He came on time and finished the job in a reasonable time.

5 months ago

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Jeff H Appleton, Wisconsin

Choice home warranty has always been a rapid response home warranty program that provides quality service providers and did not fail this time either. The plumber was very kind and came prepared to make all the repairs necessary to the garbage disposal, which we greatly appreciated.

5 months ago

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Trevor Mann Alexandria, Virginia

I like going one place for these items. The only dislike is some of the vendors that are chosen. I had my HVAC looked at 4 times with 3 being by Choice sent contractors. If the first vendor was thorough it would have been a manufacturer warrenty repair.

5 months ago

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R Pugh Cocoa, Florida

installed new ceiling fan with lights. old one no good. techs were very good at the job and friendly. office just needs to keep customers advised of status of date/time of job. thanks to the company and techs for a job well done.

5 months ago

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ginger cronnelly Budd, Illinois

CHW is the best decision we’ve made. It allows us to enjoy our home. Our appliances aren’t new but they are far from old. Sometimes they just need some maintenance and we just can’t do it any longer. We don’t know what we’d do with CHW. They’re professional, friendly and quick.

5 months ago

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Amelia A Justice CORP CHRISTI, Texas

I was very pleased dealing with your Agent Sean. He answered all my questions, clarified anything I didn’t understand. He was patient through all my questions and concerns. He was very clear and precise as to the coverage your company has to offer. He was professional but easy to talk to. Thank you.

5 months ago

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Debra Brunsman Patoka Township, Indiana

When I was researching Home Warranty Services, I specifically and repeatedly asked if CHW had technicians in my area that do work for them. The salesman repeatedly said yes. I live in a small town in Southern Indiana and have had a few claims. The technicians came from Tennessee, Kentucky and Evansville, Indiana, which is 50 minutes away. I don't consider that "in my area". All of the technicians were professional, courteous, and did the jobs right. I did find out from one of them that CHW didn't pay them, and they wouldn't come back to my house to finish the job. So, I had to wait for another technician to be found, and come to finish. Then, I had to pay the Service Call Fee again.

5 months ago

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Bill Homeyer Dallas, Texas

Washer started leaking water from one of the main components went to website and filed a claim with hours I was assigned a LG tech who contacted me and asked if I could send a photo said they had to order the part and would contact me when they would be out to fix it. Took a couple days and the tech contacted and fixed the problem. Great Job!

5 months ago

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Verified Customer

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Steven

Immediate response scheduling repair and claim approved in 1 day. Very impressed. Technician kept us informed part had to be ordered. And let us know when he was headed to our house for the appointment.

8 months ago

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Verified Customer

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Janet

They were quick to respond and sent repairman within a few days. However , I don't understand why it takes so long to receive the Lowes gift card/voucher. As a family of 5, we need that to replace the unrepairable refrigerator.

9 months ago

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Verified Customer

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Tim

Email Choice Home Warranty for service, and received a call the same day. After the first visit, a part was ordered. When the part delivered, it was installed within two days..

9 months ago

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Verified Customer

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Jean

I was told I would get a knowledgeable and qualified plumber. Well the plumber never showed up when he said he would and with waiting 4-5 days, Choice told me to get my own plumber which I did. he came the day I called and put in a new water heater the next day which was Jan. 2nd and You approved his estimate and I have yet to see the check from you for the labor.

9 months ago

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Verified Customer

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Jerry Bishop

They came out, diagnosed the problem and fixed it. I’m really glad I had this warranty. The technician was great. He knows what he’s doing. Found a problem and got it go immediately. Thank you choice home warranty.

9 months ago

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Verified Customer

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Joan

Over all the years I have delt with Choice Home Warranty they have always been fair and worked well with my problems. They see the issues and deal with them in a very professional manner. Thx guys for all you do.

9 months ago

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Verified Customer

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Dennis

Contractors have 5 to 7 hour appointment time window. That's too long. A recent claim was marked closed when the repair had not been completed. Left messages in update message window saying the work not completed but no response until I called customer service. The first time I called I was told I could hand you and receive a call back. A while day went by with no call back. Customer service said I have an appointment this Friday but the contractor has not confirm.

9 months ago

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Verified Customer

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Jeffrey

I referred a friend to Choice Home warranty and the technician deemed his washing machine needed replaced and you warranted him only 409 dollars for replacement! I can't think of anywhere you can get one for that! I just ask that you treat him right! It puts my reputation on the line being I referred him to you!

9 months ago

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Verified Customer

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ANNA GUERRA

This was my first time I made a claim with Choice and I did not have any problems getting my washer fixed. Now it’s like if I had a brand new washer.. thank you Choice Home, Warranty.

9 months ago

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Verified Customer

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JohnR Hawk

That our kitchen ceiling light go out,it was a LED could not get a matching light to mat h the other black frame light so we settled on a white one! Very professional installation we were pleased!

9 months ago

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Verified Customer

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William

EYEBEE came to my home for the oven repair. The gent said he would have to arrange for a second person to come with him. he said that he would go get the part. then call as to when he would be back. I have not heard from him. I called and Emailed EYEBEE to see what the status was, NO reply as of this date. It took them three tries to arrive on the 15th of Jan. THey had car trouble on the second try, that I could understand and then the cold and snow. Bur the short of it is that a get no reply from them. The 75 for the visit has been paid.

9 months ago

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Verified Customer

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Thomas

I have found that only 2 out of 6 claims that I submitted were covered. The other 4 claims were denied because it didnt cover an intermittent problem on the stove. They said my dishwasher frame was warped and not usual wear and tear, My dryer was a vent problem, not a dryer problem, even though the vent is part of the dryer system. They would not cover the claim when my kitchen sink literally fell from the granite countertop. I have been very disappointed in this home warrenty. They did not call or write back when I appealed each of these decisions. My appeal was completely ignored.

9 months ago

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Verified Customer

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Joe

Very straightforward to submit claims through the app. Response time incredibly quick. I have used that twice and each time the technicians who have come out have been polite, efficient, and professional.

9 months ago

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Verified Customer

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Maureen Cameron

I messaged when I thought my hot water tank was problematic. I got a fast response, within 1 day, someone was here the next afternoon. Hot water tank was ok. Very pleased with Choice

9 months ago

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Verified Customer

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Lori Lerner

I liked the coverage of the contract. My toilet tank was running and the assigned plumber evaluated and explained the problem to me and then went to his truck to get the necessary part to fix the problem.

9 months ago

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Verified Customer

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Maria Tano

The service was outstanding , the service technician was very respectful. He explained everything in detail what we needed and said that he would order it and be back to fix the problem.

9 months ago

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Verified Customer

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Tammy Holguin

The SA Electronic company was very responsive. They kept me in loop as to when technician was coming and when part was received for dishwasher. I contacted them late today to come back and put springs back on door. Seemed to have been oversight and were removed during repair.

9 months ago

Choice Home Warranty Reviews