Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Myriam

Is a peace of mind to have home warranty. Choice warranty are quick to respond and keep you up to date. I never ha any issues until this last time. The service was prompt but the communication was conflicting. The sattus, the plan of action and the communication came from different sources with different details and customer expectations which made confusing and delayed the process a bit.

2 years ago

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Verified Customer

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Norma Cruz

The guys that came out to do some work on my electrical did a fantastic job, knew what they were doing. Also the guys that came to fix my garage door did a good job too. They all worked very professionally. Very nice guys.

2 years ago

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Verified Customer

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Theresa George

I’ve just made my very first claim and was very happy with the outcome. The technicians that came out were prompt and knowledgeable. The cost for repair was more than the worth of the stove. We received an e-gift card within three weeks. Pleasantly surprised!

2 years ago

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Verified Customer

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Tania Grade

It was very easy to file my claim online the company was great to respond. They came out very quickly. They fixed my problem and everything was seamless in a matter of one to two days. My problem was solved. I would highly recommend choice warranty.

2 years ago

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Verified Customer

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Scott Moore

This was probably the best in all of the previous claims in the past years. Had a vendor contact me in less than 24 hours and he was very professional to talk with. He explained things to me so I could understand as a home owner. Took his time and looked at the system in detail. Great choice in sending him to my home

2 years ago

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Verified Customer

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Yvonne

It took way too long to get someone to come to look at my washing machine. It was 5 weeks before anyone came and that was after I found the repair man my self. And then Choice Home Warranty did not pay the difference for the service call. I was supposed to pay $65.00 for a service call but when I call a man I had to pay $109.00 for the service call and I was not paid the difference. And since the machine could not be fixed Choice Home Warranty agreed to replace it and they only paid $343.00 and there is no way you can get a washing machine for that amount of money. The whole deal was a night mare.

2 years ago

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Verified Customer

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George Caguimbal

Having the peace of mind that all your major appliances are covered if they were to ever break down. And if Choice Home Warranty can not fix it, they will replace it with one that is compatible with the same one that broke down.

2 years ago

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Verified Customer

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Sherry

One service call this year. Easy to schedule service. Service person was efficient and courteous. I responded by text regarding the issue with my washer. Part was ordered and here when service personnel arrived. So far, issue seems to have been resolved.

2 years ago

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Verified Customer

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Gloria

I haven’t had a problem with choice home warranty. I have had problems thru the years that I have had a contact with the company. I receive the service promised, either the appliance is fixed or replaced. The only obstacle is the lack of technicians willing to travel to my location so I wait a bit longer than I expected.

2 years ago

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Verified Customer

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Jack Houck

Reimbursement takes for ever Getting reimbursement For a defective item takes forever. Our dishwasher needed to be replaced.. The technician was able to make a temporary repair but the partial reimbursement from Lowe’s took to long - we still don’t have it , So that we were forced to purchase a new unit so we wouldn’t be with out a washer while we were waiting for the partial reimburse from Lowe’s.

2 years ago

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Verified Customer

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douglas turner

The service response was very prompt the people that I've talked to at the Choice were on top of the game the technician that they sent out was well versed on the product he had several parts in his truck he did a great job and I would have recommend them and you again for any of the repairs

2 years ago

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Verified Customer

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Reba Wilmoth

You have always come as soon as possible. The technicians are always polite and super nice. I would recommend you highly. I’m so glad that I have this it’s a great relief for me. Since my husband passed away you have been a lifesaver.

2 years ago

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Verified Customer

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Estella Torrez

I like it because of the money I have saved when repairing my home appliances. Also, the repairmen which have come to repair my appliances, have been very responsible, respective, and knowledgeable about the appliances and what needs to be done to get them up and running again.

2 years ago

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Verified Customer

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Linda

When people buy a home warranty they are trying to save money. Your company uses tactics that cost the members more money. When a person pays into your company for 6-8 years and has a problem an appliance that cost more than it did when they purchased it they are not looking to put out money to replace their appliance especially if they are retired living on a fixed income. The money they paid into your company for many years should suffice for a few extra dollars to get them a up to date appliance. In the long run it saves them and your company. It is unfair to go that and it doesn’t make for good business. Your monthly price goes up as well which means their is enough in the kiddy to bring your customers up to speed and it’s a win win. I never said your company was amazing.

2 years ago

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Verified Customer

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William Jones

Was not real happy with our frigerator repair. Work done great but when parts came in, slow on returning to install them and was charged an additional $150.11. We were told by the repair person that some of parts weren't covered. That they were altered parts. All the parts that were replaced came with the LG refrigerator, how can they altered? Altered means changed by someone. They have not been changed by anyone. I would like a call from Choice to explain these charges. Thank you William Jones

2 years ago

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Verified Customer

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Mary

I thought my dishwasher was leaking, but it turns out it wasn't, it was just backing up into my garbage disposal, and that was coming out a little bit from the pipe. So he picked up the garbage disposal, which in turn fixed the dishwasher. They were timely and the person that they sent out was really great.

2 years ago

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Verified Customer

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Ellen

I called on my warranty and explain the situation with my item, and initially was declined and told that it was not covered but after contacting my representative, I was, and waiting a few days, I was told that it would be covered. And in the long term, it was, it was taken care of. So I was very happy. Choice is always come through, but unfortunately, sometimes it takes a fight before it comes through.

2 years ago

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Verified Customer

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Duncan

The warranty was on a refrigerator and it turned out very well, the parts were delivered to the house. And the two guys were there, the first one and the second one, we're both very good. the guys are very quiet, got on with the work, no problem and we are happy with the result, and they were very clean about the job as well.

2 years ago

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Verified Customer

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Narasimha

I used I think about 3 weeks ago for an electrical issue in my home. So I registered online, I complained online, and then I got a technician that day, the technician came and did the job. I was pretty happy with that. I have one more complaint that I filed last week, but the technician is gonna be coming 1 week later. This is on a, on a roof problem. Sometimes I feel like they should assign technicians quickly, not wait for the problem to become worse.

2 years ago

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Verified Customer

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Dee

I had two different leaks in my house. One was my toilet and one was like a sprinkler or the faucet outside. And they came and they did both of them in one time, so I didn't have to pay for it twice. I thought that was pretty amazing.

2 years ago

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Verified Customer

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Richard Marinelli

I am happy with responsiveness and quality of the people and technician we have interacted with. I’m a little different at the support I received for my new refrigerator. Technician came out and diagnosed problem quickly. I received a message from Choice that my compressor was under warranty and I had to go directly to the manufacturer. They did give me an 800 number. I paid for the Choice technician but the GE technician did not charge me and came back again no charge to finish installation. I don’t think I should have been charged because it was under warranty and I would have at least liked to have Choice tell me upfront that I should have contacted the manufacturer first

2 years ago

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Verified Customer

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Sharmistha banerjee Rumson, NJ

The gentleman who came to fix our oven was very nice, took great care to clean the burners, and fixed them. However, about a month later I recognized an issue with front left burner. It won't turn on unless I turn on the back left and front left burner at the same time.

2 years ago

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Verified Customer

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Karen Woodbridge, VA

The premise behind getting a home warranty is a great idea, but only if it actually works and is useful. I have been w/out a fully functioning washer now for close to 2 months. Technician #1 was prompt and communicated well the situation, was even able to get it functioning partially while we waited for parts. Unfortunately one part is no longer available, he recommended replacement. CHW didn't agree and assigned tech #2. Tech #2 hasno showed/no call and not even an acknowledgment of receiving my messages. So here I sit w no washer and it is being assigned to yet another company. Not worth the hassle. For my stove claim they were very prompt but the problem is you have to wait for parts, and as luck would have it, the part sent was defective, so had to reorder and without the use of it for another week. Seems like it will be less stressful to put the money spent on the warranty into a rainy day fund and just speak directly to the repair companies.

2 years ago

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Verified Customer

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Andrea Temple, TX

I am thankful that my HVAC unit was replaced. The guys that did the work - from EMS - were terrific! Very happy with new unit. What I am not happy about is the lack of paperwork; invoices, warranties, itemized list of costs and the dollar amount CHW actually covered. It was still a significant out-of-pocket expense for me, but again, I'm thankful for the new unit and great work done. Thank you.

2 years ago

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Verified Customer

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Sherry Wright Louisville, KY

Choice Home Warranty is great but the vendors are sometime slow still waiting for repair of toilet Called Monday was told they may have an eta next week close to a month now don’t think they have ordered part yet unbelievable

2 years ago

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Verified Customer

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Danny Crew Fort Mill, SC

Very nice company. Everyone we met were knowledgeable and helpful. I had to order a part that was under warranty, and the company initiated a call several weeks later to see if I was ready to install the part. They came the next day. Highly recommend.

2 years ago

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Verified Customer

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Carol Ville Platte, LA

Overall experience was positive with seamless application, communication and service. Choice does what they say. Service people are always professional, knowledgeable and skilled. Should I ever need garage door service again, please send TI. He was excellent.

2 years ago

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Verified Customer

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Denise Wojciech Aurora, CO

This was my first time using Choice home warranty. I filled a claim for my garage door and it was quick and easy to get someone here to fix it. So far I am really happy with the company. I purchased a 5 years warranty, but haven't needed to use it on the first year. I will leave more reviews as the years go by and I need to use it again.

2 years ago

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Verified Customer

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Vicky Council Bluffs, IA

I liked the way the service technician was able to check our washer out within 2 weeks of notifying you that the washer was not working correctly. After he examined it and determined that he could no longer get the correct parts, he notified CHW. And, within 5 minutes, we were told that CHW would pay for a new washer for replacement.

2 years ago

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Verified Customer

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Pat

I have two accounts with you right now. One for a home in Florida and one here for my home in Pennsylvania. I had a refrigerator go bad. I had the repairman come out. I paid the amount that I had to give him. He looked at it and he said this cannot be repaired. And I saw that too. And it had to be replaced. And I was under the impression when I signed up for both of these contracts and I had a contract year before this for a home in North Carolina, but I was told it was going to be replaced. My refrigerator was not replaced. I was given a customer service woman that I had to talk to concerning that because I did not accept what they were giving me. I paid $2,300 for the refrigerator. And I was supposed to be given 900 and some dollars, which I still have not gotten yet after 3 weeks. She said it would take a while, but it's over 3 weeks, and I still don't have a penny. I had to go out with my own money and buy a new refrigerator. I said, why are you only giving me 900 and some dollars for a refrigerator that's over $2,000? She says because we found out that people, if we replace the refrigerator, they don't like it, and they have a different choice. So we decided to just give them the money. I said this is half of what I need. She said, told me to go to American Freight that they have refrigerators there, that I can get cheaper, they might have dings on them, or they might be okay, and that can replace it. I did all of the research on American Freight, and they are a shoddy company, they screw you over. If the refrigerator doesn't work, you're stuck with it. They ignore the call. Somebody you don't want to deal with. So I'm back to paying the full amount on my refrigerator. I feel bad because I took Choice. After all, it was rated the number one warranty company. And I'm disappointed for that. And I'd love to know where my check is for the refrigerator. And I still don't know why I don't get the full amount to get my even close to the full amount to get my refrigerator replaced.

2 years ago

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Verified Customer

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Irma

I had to have a heating unit replaced and I did not know the time frame would take so long. Right now, it's cold and I have no heat. When I called they did send a technician out, and the technician told me what was going on and that my unit would have to be replaced. And that was about 2 weeks ago and the only thing I can find out now is that the unit has been ordered, but they can't tell me when it would get here for the technician to install the unit. So I am not happy right now.

2 years ago

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Verified Customer

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Carol

I used the warranty the last time my heating went out. It was very cold outside and I was given the wrong information, information that was canceled out. But it was not canceled out, I was called by mistake. It was a little confusing with my scheduled appointment. It was canceled, but it wasn't canceled and I had to go out and purchase the heater because of the length of time that it was supposed to have taken, which it did not. But the gentleman who came to work on my heat was very pleasant. He arrived and we did repair the heat. And he was very helpful in pointing out a couple of things for me. And I was I was happy with him.

2 years ago

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Verified Customer

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Barabra

The Professionals I have had respond to my claims have always been professional and helpful. The claim process is easy. Sometimes difficult to understand the rep since they use off shore call centers. The choices for claims are limited but it works

2 years ago Edited April 17, 2026

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Verified Customer

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Denny

We discovered a leak in the basement, and we couldn't tell where it was coming from. So we called up Choice, and they wanted to send a representative, or a plumber out 3 days later. And it took a lot of convincing to get them to understand that it was a leak and that it had to be fixed now because it was dripping all over the place. We finally got them to come out the same day, but the plumber couldn't find the source of the leak. And so, we cut two holes in the wall of my laundry room and I got charged $90 a piece for those, in addition to the $85 service call fee. I didn't think that was right that I should have to pay for those holes to be cut in my wall. Then the follow-up to that is trying to get those holes repaired, I called up Choice again. And they sent out a drywall person who patched the holes and put the mud on them and then didn't sand it or paint it and I can't get down on the floor with my new knee to be able to finish the job. So I got charged another $85 call for someone to do half the job and was willing to quote me on finishing the job, which should have been part of this all along. So both things got attended to, but they weren't done right. And I kept on getting these requests from first the plumber and then the drywall guy for extra fees that weren't supposed to happen after my $85 service fee.

2 years ago

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Verified Customer

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Tim

The last time we used it was to unclog the toilet. But about 30 to 45 days the toilet quit working again and the company was called, and they said it had been 31 days and we would have to go back through the warranty company again. All in all it's been a good experience. That's the one thing.

2 years ago

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Verified Customer

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Elsa

Getting service right away was hard. Recently, it seems to have improved a little bit, but initially, like $25,000 in damage in the basement because of the delay, in getting the sump pump and the the water heater. Once broke and it took like 3 days to get it repaired. And then the other one had broken and so by the time, everything was all said and done, giving a lot of damage, but thankfully I'm well insured, so it's all covered. Since then though they've come right away. The most recent one which followed the garbage disposal. They were here within a day and before I even said something, they were not only there, they placed it right on the spot and it was done.

2 years ago

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Verified Customer

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Joyce

Toward the end of last summer, they sent someone here to fix my dryer and he said it needed a certain part. He was going to order it and I never heard from him ever again. But my dryer was working after he left, my dryer was working okay, everything was fine, so I just didn't contact Choice again.

2 years ago

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Verified Customer

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Carolyn

You guys have provided great customer service anytime I have any questions or a problem. My microwave went out last month and I used it. The guy came out and evaluated it. He was unable to fix my microwave because it's outdated, so, they sent me a gift card to replace it.

2 years ago

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Verified Customer

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Saul

Everybody seems to be very knowledgeable. I made a call and they took care of me pretty quickly, so I didn't have to wait too much. The people that I talk to, technicians that come over, are pretty much great, and knowledgeable. So I have no problems.

2 years ago

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Verified Customer

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Rita

Everybody's been receptive and never had an issue when we call. The heating mechanism in our dryer gave out, and everything no matter what setting it was on, was too hot to even touch the outside of the machine. We couldn't use it without burning our hands. So we called and they sent somebody out right away and got it repaired.

2 years ago

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Verified Customer

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Antony

When I used them, they were very good. I had them reset a lock and they came out the following day and reset the locking programmed in and everything. The employee who came out was very nice and very explained everything to me and made it happen pretty easy and simple, thank you.

2 years ago

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Verified Customer

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Theodore

The air conditioning system deal was not working properly, I called and they gave me a claim number and they directed me to a local company in the area that they work with to fix the problem and they fixed it and I'm satisfied.

2 years ago

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Verified Customer

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Edgar

I recently had a claim for a couple of leaky faucets, one in the kitchen and one in the bathroom. And I just assume since you know, it's a leaky faucet, one plumber coming, but they charged me twice for two visits, and I had to pay the deductible twice. They said it was considered a separate work order. We got quick service but during the summer a few years ago, we had a little longer wait about 5 days before they could get somebody here, but it was understandable during the summertime.

2 years ago

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Verified Customer

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Louise

I used my warranty for my kitchen faucet that was leaking. They promptly and efficiently got me someone to come out and I didn't even expect it to be that quick. I did it on Saturday night thinking Monday, but by Sunday night, they reached out to me and had everything scheduled.

2 years ago

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Verified Customer

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Sherryl

Okay. I have been getting my dryer fixed. I think I have had 7 or 8 incidents on the dryer. The dryer should have been marked out as I'm still waiting for them to first try to low-bomb me with the money. And then I haven't even received it yet, just terrible, and I had to go back and forth for that feature. It was just ridiculous. When I first had Choice Home Warranty, when I made a claim, the people came out in 24 to 48 hours. Now it's taken forever to get a provider.

2 years ago

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Verified Customer

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Lorie

We had a refrigerator stop working and we called to get it repaired. And we had the repairman come out and he did a very good job. We also did a dishwasher about a month prior to that, and the same representative came out and he was really good about that as well.

2 years ago

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Verified Customer

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Michelle

When I call they're always there for me, and usually, if they can't fix the product, they replace the product. I just used my warranty about a couple of weeks ago for my air conditioner. My air conditioning was not working in my second room. And they came out, they cleaned it, and they have it working well.

2 years ago

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Verified Customer

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Timothy

I've only used y'all once since I've had you for over a year, used you once and you got right on it for me. My washing machine, the sock broke on the washing machine. And as it's 3 weeks ago, the guy came out, assessed it, ordered the part, came back the next week, put it together, and it works, it works great.

2 years ago

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Verified Customer

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Wendelin

Yeah, I just used it actually and there was some confusion for me in that I had read that Choice didn't do any work out here in California anymore, and they had sort of subcontracted it to another firm who had very bad reviews. So when I called in, I found out that no, Choice is now here, so they came out. They fixed it. It was great.

2 years ago

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Verified Customer

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Gloria

I've always had a good experience with Choice Home Warranty. The last time the person providing a service called me back the same day and told me that they could be out to my house. And they totally did what they were supposed to do in about 20 minutes and they were out of my house. They did an excellent job.

2 years ago

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