Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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James Mcaleese

I like the fact that if you report the need for service, they get back to you ASAP. The companies that have responded to my needs have all been excellent reputable reliable companies. I joined choice home warranty because I couldn’t get quality technicians in my town. They got them to come there and quickly excellent company.

1 year ago

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Verified Customer

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Teisha Marie Coriale Combes (Tish)

Whenever there is an issue that I felt needed further resolution, I always got help and manage to get excellent care. Explaining and perseverance things get under control never give up because it is amazing to be comfortable knowing that if something goes wrong with your home to do is help and will save money.

1 year ago

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Verified Customer

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Frank Socia

I do not like this unit you installed . It is not valences very good . It vibrates things out of my window . I wake the house up using it late . I’m glad you text me because I was about to call you this garbage disposal works but it a bad u it or bad design . I would like it changed out for a unit at least as good as I had . The old one did not vibrate this bad broken . I would appreciate you taking care of this matter . I just want to be another satisfied customer of choice home warenty if this is fixed I will go back to a 5 and continue getting you more customers. I just sent a lady from Social security to talk on Feb 7

1 year ago

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Verified Customer

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Ronald

Unfortunately it took 2 weeks for an appointment with the repair company. But the good news is the repair company that was sent was excellent. I have had problems with other repair companies in the past . The tech was excellent and ordered all the right parts for the repair the 1st time. I have spare parts here from other repair companies that were not needed. Next time I need a repair company I will ask for the company that fixed my washer.

1 year ago

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Verified Customer

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Janet

Very pleased with the overall service from CHW to the contracted vendors. Both were polite, informed and professional. I called CHW, and that same day was called by the vendor who was able to schedule an appointment to come out the very next day.

1 year ago

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Verified Customer

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Stacy Forbes

I have never had a better experience filing a home warranty claim and a having a qualified technician resolve my issue in a timely manner. While I hope not to have a need to file another claim, it is reassuring that Choice Home Warranty is at the ready to take immediate action.

1 year ago

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Verified Customer

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Daniel and Victroria McLean/Brown

My garbae disposal went out. A few days later choice sent a guy over an d he put a new one in. Two summers ago my a/c init went out. A week later choice had a new one put in with all the duct work also. Now its time to renew with choice

1 year ago

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Verified Customer

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Julie Nolan

Both calls I’ve made have been for plumbing issues, and both times things were handled well. I was especially pleased with the pair that handled my kitchen faucet fix. They removed everything under the sink and put it back with no complaints! I have hip issues so couldn’t do it myself. So far, I’m very happy with my warranty!

1 year ago

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Verified Customer

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Maria

I really appreciate how professional, helpful and the quick turn around resolving an issue when a claim is filed. I have been satisfied with the repair companies and technicians assigned and how quickly the good folks at Choice respond to help me manage my needs.

1 year ago

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Verified Customer

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Janet

I had a great experience with Choice Home Warranty. They were efficient in getting repair people to us during a challenging time. When our garbage disposal needed replacing, the process was smooth. Additionally, they quickly sent a repairman for our furnace issues during the cold months. Overall, their service was helpful and timely.

1 year ago

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Verified Customer

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Gloria

I've consistently received prompt and professional service. Every time I've called for repairs, they responded quickly and completed the work efficiently, including fixing ceiling fans and air conditioning issues. Their customer service is polite, and I appreciate how timely everything is handled. Highly recommend!

1 year ago

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Verified Customer

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Karen

I had a mixed experience with their service. The technician who came was very helpful and polite, which I appreciated. However, while they cover repairs sometimes, it often feels like a struggle to get them approved. My dryer still has issues with the door opening unexpectedly, even after being fixed, which is frustrating. Overall, good service but inconsistent repair coverage.

1 year ago

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Verified Customer

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Ron

I found the service to be somewhat unresponsive when I called for help. However, I had a positive experience when they couldn't repair my refrigerator and credited me towards a new one. I did face an issue with scheduling my hot water heater repair, as I wasn't informed that weekend service wasn't available. Overall, my experience was satisfactory.

1 year ago

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Verified Customer

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Tony

I had a great experience using the online service request system. I received prompt communication from the repair company, and they scheduled an appointment for the very next day. The serviceman was efficient, and the issue was resolved quickly with a timely repair. Overall, I'm very impressed with the service!

1 year ago

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Verified Customer

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Anonymously

I had a fantastic experience with the service! They responded quickly to my inquiries, and the independent contractors arrived the next day to fix my washing machine. They had the necessary part on hand and repaired it immediately. Overall, everything was handled perfectly, leaving me very satisfied with the support I received.

1 year ago

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Verified Customer

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David

I had an issue with my hot water heater and made an appointment for repairs. I wasn't aware that weekend service wasn't available, which was a bit frustrating, but overall, the process went smoothly. I filled out the claim form online, and they quickly assigned a company to help. Everything was handled well according to the policy.

1 year ago

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Verified Customer

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Yichao

I had a great experience with Choice Home Warranty. When my water heater failed, I filled out the claim form online, and they quickly assigned a company to help. Everything went smoothly and according to policy. They also assisted in replacing my garbage disposal without any issues. Highly recommend their service!

1 year ago

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Verified Customer

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Agapito Menifee, CA

I found the customer service to be quite satisfactory. They responded promptly and addressed all my questions, even if not all answers were to my liking. I recently used their service for my furnace, and they quickly sent a technician who took great care of the issue. Overall, a positive experience!

1 year ago

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Verified Customer

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Don Lazard

I had a great experience with customer service. They were prompt and professional, handling my repairs efficiently. When I used my warranty, they sent someone out quickly, and everything was resolved in no time. Overall, I was impressed with the timely response and the courteous staff.

1 year ago

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Verified Customer

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Chris

I had a disappointing experience with Choice Warranty. The technicians they sent were not knowledgeable and far from local, leading me to hire my own. In contrast, I had a positive experience with independent contractors who responded quickly and fixed my washing machine issue with ease. Overall, my experience has been quite mixed.

1 year ago

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Verified Customer

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Annette

I had a great experience with customer support. They were very responsive and helpful when I needed to replace my washing machine and hot water heater. Their assistance made the process much easier, and I truly appreciated their attentiveness.

1 year ago

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Verified Customer

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Venantius

I had a positive experience with the repair service. The technician was polite, humble, and knowledgeable, completing the job efficiently without expecting anything in return. Although I had a couple of minor issues in the past, overall, I'm satisfied with their service and would recommend them for appliance repairs.

1 year ago

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Verified Customer

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Ivan

I had a great experience with the service. They were very responsive and addressed my requests quickly. My issues with the garage door and a leak were handled appropriately, and I was satisfied with how they resolved the problems, including a previous issue with the refrigerator's ice maker. Overall, excellent service!

1 year ago

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Verified Customer

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Theresa

I had mixed experiences with the service. The first visit was confusing; the technician wasn’t clear about the microwave needing replacement, which left me disappointed with my options. However, the second visit for my washing machine was excellent. The repairman quickly addressed the issue, and I was very satisfied with the outcome. Overall, one good experience and one that could be improved.

1 year ago

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Verified Customer

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Anonymously

I've had positive experiences with Choice, receiving quick responses even on weekends. However, I wish for more personal communication when needed. Recently, they promptly addressed an AC issue, and their technician was very helpful. A similar experience occurred with my furnace repair, where the response was also quick and efficient. Overall, a reliable service!

1 year ago

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Verified Customer

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Adeola

I've had mixed experiences with customer service. While they dispatch technicians quickly, the wait times for parts can be frustrating. I've dealt with unreliable technicians before, and I'm currently waiting for my electrical issue to be resolved. Overall, I appreciate their efforts but wish they could improve their supply chain to expedite repairs.

1 year ago

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Verified Customer

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Jasmine

Customer support has been a mixed bag. While I've had some accommodating experiences, there were also instances where my warranty claims were mishandled, leaving me frustrated. However, I appreciate the prompt response when my sink went out. Overall, it's been a blend of good and bad experiences.

1 year ago

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Verified Customer

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Sheryl

I had a great experience with customer service. They quickly understood my needs and sent someone knowledgeable to fix my issues. I also used my warranty recently for various problems in my homes, and they handled everything promptly, keeping me informed throughout the process. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Jodi

I had a great experience with customer support; they were polite and knowledgeable. I submitted a work order for my air conditioning unit, and the technician arrived promptly the next day. Unlike my previous home warranty, the entire process was quick and efficient, taking less than a week to resolve. Highly satisfied!

1 year ago

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Verified Customer

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Madleine

I had a mixed experience with the service. While communication could improve, I was pleased with the prompt response when my furnace broke down. The technician quickly diagnosed the issue and replaced the faulty part, getting everything back in working order. Overall, I'm satisfied with the repair service, despite a couple of minor hiccups.

1 year ago

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Verified Customer

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Harry

I had mixed experiences with customer support. Some technicians were helpful, while others were not worth the visit. A recent issue with a noisy garbage disposal took persistence to resolve, but the claims manager eventually offered compensation. Overall, while there were frustrations, some technicians went above and beyond to assist.

1 year ago

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Verified Customer

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Jacueline

I've always had a positive experience with customer support. They promptly send out technicians when needed, and I recently had a clog in my drain that was fixed within a day. Last month, they also resolved a toilet issue efficiently. Highly satisfied with their quick and reliable service!

1 year ago

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Verified Customer

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Adriane

I had a mixed experience with the service. Initially, I was frustrated with the first repairman, but the company quickly sent someone else who did a great job fixing my sink. I appreciate their diligence in resolving the issue, even though the first attempt wasn't ideal. Overall, they handled it well, and I recognize that service quality can vary.

1 year ago

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Verified Customer

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Don

I had a great experience with the service. They were prompt in responding and arrived on time for repairs. When I needed to use the warranty, they efficiently set up my account and provided the necessary information quickly. The technician was prepared with the right parts and left everything clean after fixing my washer. Highly recommend!

1 year ago

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Verified Customer

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Jeff

I had a great experience with their service. They were very responsive and exceeded my expectations by sending someone out earlier than promised when my kitchen light fixture needed replacement. I appreciated their quick action, especially after dealing with a washing machine issue that required urgent attention. Overall, very satisfied!

1 year ago

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Verified Customer

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Michael

I had mixed experiences with the service. Initially, a repairman for my sink was not great, but they quickly sent someone else who resolved the issue. I appreciated their diligence despite my frustration. A separate incident with my washing machine went smoothly; they responded quickly and fixed it on the spot. Overall, they do well, though experiences can vary.

1 year ago

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Verified Customer

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Kristin

I had a great experience with customer support. They were prompt and arrived quickly to address my issues. The technician was well-prepared, fixing my washer efficiently and leaving everything clean. I also had to use their service for my microwave and oven, and they handled those repairs just as well, resolving the problems effectively.

1 year ago

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Verified Customer

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Jennifer

I've always had a positive experience with customer support. They promptly arrange for a technician whenever I need assistance. Recently, I had a clog in my drain, and they sent someone to fix it within a day. Just great customer service overall!

1 year ago

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Jennifer

I had an issue with my air conditioner going out, and while the representative was prompt in providing temporary cooling, I found the communication from the warranty company lacking. I expected better updates on the situation. Overall, the service was helpful, but clearer communication would have improved my experience.

1 year ago

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Verified Customer

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Jeff

I found the service incredibly easy and efficient. When something broke in my kitchen, I called for assistance, and they promptly came to fix the issue. Overall, it was a great experience with responsive support that made the process smooth.

1 year ago

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Jill

I've had mixed experiences with the service. While most interactions were good, the delay in receiving an e-gift card for my broken washing machine was frustrating, forcing me to use a laundromat for weeks. On a positive note, when my heater broke, the warranty company promptly addressed the issue after I had to call my own contractor. Overall, there's room for improvement in communication and response times.

1 year ago

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Verified Customer

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John

I've had ongoing issues with my refrigerator since summer. Despite multiple appointments and a technician's visit, the problems remain unresolved, leading to water damage in my home. Communication has been poor, and I feel let down by the service. I filed a claim, but the lack of follow-through is frustrating.

1 year ago

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Verified Customer

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Larry

I had a frustrating experience with customer service. They seemed automated and unhelpful. I had an issue with my water heater that they refused to cover, despite my extended warranty. I felt misled and disappointed. On a positive note, my garbage disposal fix went smoothly, but overall, I'm dissatisfied with the service.

1 year ago

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Verified Customer

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William

I had a great experience with the service. They promptly addressed my needs and resolved a toilet issue I had last month. Their quick response and effective solution made the whole process smooth and hassle-free. Highly recommend!

1 year ago

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Verified Customer

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Jim

I initially had a great experience with my warranty; the service was prompt and the technicians were professional. However, my second claim has been frustrating as I'm still waiting for repairs after a significant delay. While customer support was helpful, the inconsistency in service quality is concerning.

1 year ago

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John

I had a mixed experience with customer support. Initially, I found them lacking, as they didn't cover my issue. However, when I faced a circuit breaker problem, they resolved it on the same day. Overall, there's room for improvement, but timely resolution for urgent issues was appreciated.

1 year ago

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Paul

I found the service helpful and it worked perfectly for my needs. However, I faced a delay with my hot water heater repair, which took much longer than expected. I decided to handle the replacement myself instead. I also requested service for my air conditioner, but I was told to wait for warmer weather for proper testing.

1 year ago

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Susan

I had a great experience with Choice Home Warranty. They were very responsive and sent a technician quickly to fix my ice maker. The young man who came was friendly and helpful. I’ve also had issues with my HVAC system, and they handled everything efficiently when my original company didn’t. Highly recommend their service!

1 year ago

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Anonymously

I found the service frustrating due to automated responses leading to longer claim times, and I only received personalized help after calling. There was also a lack of communication regarding a garbage disposal replacement, resulting in unexpected out-of-pocket costs. While I eventually received assistance for my water heater, the warranty details were unclear, leaving me uncertain about coverage.

1 year ago

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Verified Customer

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Nirmal

I've had a positive experience so far, with no issues to report. The service has met my expectations and I feel satisfied with my interactions. Overall, I'm good with them and would recommend their services based on my experience.

1 year ago

Choice Home Warranty Reviews