Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Richard Hall

A/C went out 6pm Saturday night, outside temp @ 105. Earliest appt was 12 days out which in 105+ temp was unacceptable Had to get emergency tech who came out on Sunday evening @ a cost of$790. Warranty final got a appt for Tuesday which I accepted. Understanding that it’s Summer and lots of claims but almost 2 weeks was terrible. House inside on Sunday was hi 90s low 100s

1 year ago

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Verified Customer

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Linda

Converse Repair Center sent Trey to evaluate our issue on our dashboard on our cooktop. He arrived within window of time, he was very friendly, knew the part needed immediately and ordered it. He returned the following week to install. It was a Very quick and efficient job. Thank you!

1 year ago

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Verified Customer

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Azamjo

They were fairly quick in sending a garage repairman who replaced the opening system. There was a hitch in that the door would open but not close the next day. They sent him back out fairly quickly again and he replaced the safety sensors and it works fine now.

1 year ago

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Verified Customer

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Samuel Garrett

My claim was processed in a timely manner. A work order was submitted to a contractor, the contractor came out to our home, gave us a diagnosis of the issue with our refrigerator and repaired it with outstanding skills and professionalism. That technician was from Sears Repair. His name was Tim.

1 year ago

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Verified Customer

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Eileen Stuber

The technician fixed the issue we had. He was very professional, polite, and explained what he did and showed us the old part. Very good service! Not his fault, but we were given a window of time between 8 am and noon. He didn't arrive until after 2. I had to call Choice Home Warranty twice to get the status of our appointment. They should have called me.

1 year ago

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Verified Customer

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Cheri Salazar

Scheduling a repair with Choice Home Warranty was super easy and fast. The automatic appointment notification was great it had all of the details I needed and the technician they assigned to my project was the perfect fit and got the job done just as easy and fast!!

1 year ago

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Verified Customer

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Ron

My main complaint is - took 2mths to determine issues and determine the refrigerator would not be fixed and another month to receive an lowes E-Card. Because of the time involved we had purchased a refrigerator prior to Choices decision not to fix the appliance. To our dismay we brought the refrigerator at Home Depot not lowes. Had we know Choice only issued e-cards for lowes we would have gone there. I requested a home depot card but was denied. So, yes we got a partial reimbursement for the broken refrigerator but took 3mths to finalize everything. Most families can't go three mths without a refrigerator! If we have an issue in the future and are unable for Choice to determine a solution, we will shop lowes and wait for the outcome. Another complaint - I attempted to call Choice numerous time attempting to find out our status. Left our phone number as required but no call back for approx 2wks!

1 year ago

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Verified Customer

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Tommy Steele

Choice Home Warranty did an outstanding job with my AC claim. After accepting the claim , selecting a company to do the repairs, the schedule was lengthy and would have resulted in us having no AC for over a week. After consulting with them, they worked with the contractor to get it done within two days. Great job

1 year ago

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Verified Customer

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Chuck Cerny

I've been usingCHW for many years. I like that they assign a competent professional to handle any problem I've ever had. There have been a couple times I had to pay part of the cost but I experienced that with other companies as well. I feel I get treated fairly with Choice.

1 year ago

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Verified Customer

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Vicki

Overall, I am pleased with this company. The only issue I have is my monthly rate which continues to get higher & higher. I do not have issues with most of the appliances covered; however, it’s a part of the package that I need.

1 year ago

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Verified Customer

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Sam

Once you get a Technician at your home, they do an excellent Job. The problem is with getting a response that doesn’t take 2-3 weeks to get you help. Also I had an appointment canceled and rescheduled the day they were supposed to come out after waiting 2 weeks. You need a website dedicated to customer complaints and you might learn something. I had this a few years ago and I liked it a lot, you could pick your own Tech. , the tech. Would call in and CHW would approve the bill, simple. When you call to report a problem, it sounds like a crowded room of immigrants who can’t understand anything. That’s the main problem, communication.

1 year ago

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Verified Customer

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Howard McCaleb

choice home warranty is real quick to take the money out of my bank account and on time every month had a warranty problem with dryer they oked paying for the dryer but said it would take 30 days to get a voucher from them so we could purchase a new dryer why not just cut the customer a check and be done with it plus we could have just purchased the new dryer now we have to wait 30 days for them to email a voucher and we take it to lowes and still have to put money with it to get the new dryer after a months wait. There is no reason for them to take that long.

1 year ago

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Verified Customer

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David Morris

Choice Home Warranty hs treated us very well this year in that they have helped us replace a roof mounted AC/Heating unit, a kitchen faucet and a refrigerator. In some cases it has taken quite some time for the process to be completed. While I understand the reasons for some of the delays, I am still a bit disappointed I how much time it does take. However, ido highly recommend CHW to anyone in the market for a home warranty policy.

1 year ago

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Verified Customer

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Julie

Had a plumbing problem and put in a request for service. I got an email from choice saying that a plumber was coming That day and it was 1 PM when I got it! I never received a phone call from the company or a follow up from choice. Very frustrating. I ended up putting three bottles of liquid plumber down the drain to limp it along. When I signed up also for the five-year plan, they promised me to extra services. When I called and tried to use one of the services a year and a half into the five years, they said that I didn’t have that service available to me unbelievably frustrating to pay that much in advance and not have the service.

1 year ago

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Verified Customer

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Jim Franklin

Overall, my experience with customer support was mixed. While the heating issue was resolved efficiently with great communication, the dishwasher repair was frustrating due to a lack of follow-up and a missing part. The technician for the furnace was excellent and honest, which I appreciated. I hope for better service on future repairs.

1 year ago Edited July 12, 2024

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Verified Customer

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John

It was so great to have Choice there when I needed service. The peace of mind and friendly rapid response to my needs were very impressive. The instant response and friendly knowledgeable technician that responded gives you peace of mind.

1 year ago

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Verified Customer

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Hector

They need to get serial # and product info To avoid problems to be told to go read your contract if I call the company they should tell me the items not covered before they send someone when they sell it they tell everything's covered or replaced

1 year ago

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Verified Customer

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Richard

The immediate response was great. Also the project was completed within a timely manner. The Technican who responded was extremely knowledgeable and courteous. I was definitely satisfied with the services provided by Choice Home Warranty.

1 year ago

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Verified Customer

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Tez Tez

I like the attentiveness and the service, from what I have experienced dealing with choice home warranty is they take care of their customers and make sure things get done whether it's your appliances or anything that's covered by your insurance.

1 year ago

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Verified Customer

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Dora

They took care of all my problems. The only thing that was not perfect was that it took a little longer to get a repair person as I live in a small community and quite a ways from a fairly large town but I still wouldn’t want to be without Choice Warranty. Thank you Choice Warranty.

1 year ago

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Verified Customer

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Evelyn Mara

I've had a warranty in place for 2-1/2 years. This is the first time I've used it. The old Kenmore washer that came with the house was making a huge racket and shaking hard on the spin cycle. The repairman adjusted the rear legs, which reduced the noise and shaking but hasn't eliminated it. I guess it will have to break down completely before I can get a replacement. It also appears that Sears (whose repairman was sent) is overbooking their people; the repairman was 2-1/2 hours late for my afternoon appointment.

1 year ago

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Verified Customer

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Charles

Fast response from the time I filed a claim until completion. The first visit was enlightening, the tech was thorough and sincere. He accessed the problem, ordered the parts needed, set up a date for the repair, we received the parts within 2 days, the other Tech came as scheduled, completed the job in about an hour.

1 year ago

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Verified Customer

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Orlando

I bought 5 years in advance well worth the savings getting an extra 1 year too. 2 service calls went real well especially replacing the mother board on my spa. Very satisfied. I recommend all the time and my us a realtor and recommends Choice

1 year ago

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Verified Customer

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Chanda

The only thing I don't like that no one called me that Friday that I stayed home from work, I had to called them for my service,that not right at all they gave me a times 11:00 until 3:00p.m. someone came after I called them.

1 year ago

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Verified Customer

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Joseph

Customer service is atrocious. The sales people lie to you about what they're going to cover, even after you tell them you need a specific coverage. Only to find out when filing a claim that the claim is denied for not being covered and say you can add at next renewal but now they know there is an issue so future claims are automatically denied on that item.

1 year ago

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Verified Customer

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Christine Higdon

I do not like that I have to wait up to 30 days to receive my buy out money so I can replace my washing machine. I'm disabled and on a tight budget and with 4th of July sales I would be paying less out of pocket if I had my promised money. It's been 2 weeks and still no 343.00 Lowes e card. Very disappointed with all this! As for sending technician out was great.

1 year ago

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Verified Customer

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Joseph Belanto

Choice Home Warranty is very straightforward with what is covered and what is not. So you know upfront if you should submit a claim or not. And the items they don't cover are mainly parts that go through a lot of wear and tear, so I wouldn't expect them to be covered in the first place.

1 year ago

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Verified Customer

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Mary Cashman

From the time I made the phone call to make a claim, everything went very smoothly, they had a technician out the very same day. He diagnosed the problem and ordered the part. Came back as soon as the part was in and fixed the problem with my microwave. I was very happy with the service I received . Thee red service was amazing

1 year ago

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Verified Customer

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D M

I was really happy with my claims person, Latasha W. She was real responsive to my communication and resolved my claim issue wit no problem. I still need to be refunded for a part that Sears did not need, but I'm sure she will get his taken care of.

1 year ago

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Verified Customer

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Shelly

Loved Corridor plumbing...I had to call choice warranty 4 times over 7 days before they had a provider...went 10 days not able to use our downstairs toilet. They would tell me they would call back and did not. When Corridor took the job they erred great!

1 year ago

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Verified Customer

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Nicole Mcelroy

Choice has a seamless process for claims and reimbursement. I had an ease of time requesting assistance and when they couldn’t provide a tech to assist they allowed me to find my own and reimbursed the claims without conflict. So happy with my service over the past 3 years.

1 year ago

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Verified Customer

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Carole

I was not happy with All Fix Service LLC that you sent to look at my ceiling fan with lights. I have talked to them a number of times about what the tec h said was the matter and I was told something en tirely different. Then when I wanted them to repair the light fixture (at my expense which I felt was wrong) they told me they were too busy to even quote me a price. Not very good business practice. Thank you for listening. C arole A. W.

1 year ago

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Verified Customer

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Hiep

Choice has saved me thousand of dollars already this year 2024. My A/C blower broke down, the job costed me at least 800$, but only paid 165$. This just one example. I highly recommended Choice to all penny pinchers out there.

1 year ago

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Verified Customer

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Rayna

I recently had some plumbing problems and decided to contact Choice Warranty for assistance. They quickly sent someone to address the issue, which I greatly appreciated. The service provided was efficient and resolved the problem effectively. I was pleased with the prompt response and the overall experience with Choice Warranty.

1 year ago

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Verified Customer

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Rebecca

I recently had a great experience with a plumbing service. They were quick to schedule someone to fix a leaking toilet. The technician replaced the steel and bolt efficiently. I've used their services multiple times and have always been satisfied with their prompt response and quality work. Highly recommend them for any plumbing needs.

1 year ago

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Verified Customer

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Shearin

I was very satisfied with the work done by this company. The quality of their service was excellent and I would highly recommend them to my friends. The staff was professional and efficient, and they completed the job in a timely manner. Overall, a great experience and I will definitely be using their services again in the future.

1 year ago

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Verified Customer

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Terri Hocking

We had a leaky toilet and the service was prompt and friendly. The issue was fixed right away, and we were very satisfied with the quick response. The staff was courteous and professional throughout the process. Overall, a positive experience with great service.

1 year ago

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Verified Customer

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Harold

I recently had a positive experience with the company. They were very helpful and promptly sent someone to repair the issue. The last service I used was for a hot water heater, and I am very satisfied with the outcome. Overall, I believe this is a great company that provides excellent service.

1 year ago

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Verified Customer

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Ankil

I was impressed by the quick response and action taken by Choice Warranty when I had an issue with my appliance. They sent someone promptly to diagnose and fix the problem. Overall, I had a positive experience with their service.

1 year ago

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Verified Customer

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Chris

I recently had an issue with my electric stove's burner, but the service was quick and efficient. The technician came promptly, ordered the necessary part, and replaced it without any hassle. Everything seems to be working perfectly fine now. I'm satisfied with the service provided.

1 year ago

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Verified Customer

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John

I was impressed with how quickly they addressed my question and resolved the issue. The customer service team was efficient and effective in fixing the problem with my dish disposal, sink disposal, and air conditioning. Overall, I had a positive experience with their services.

1 year ago

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Verified Customer

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Penny

I'm a bit frustrated with the slow response to my pool pump issue. It took a week to get a replacement, but it seems like the cheapest option was used. I was hoping for a new one if my pool heater or AC broke, but it seems there's a limit on replacements per year. Disappointing service overall.

1 year ago

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Verified Customer

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Ronald

I recently had a positive experience with a repair service for my washer. The technician was professional and did a great job explaining the issue and what needed to be done. The repair was timely and efficient. Overall, I was satisfied with the service provided.

1 year ago

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Verified Customer

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Cynthia

I have no complaints about the service I received. Everything has been positive. I recently used the service and was in the process of resolving an issue with my ice maker. They had to order a new door for the ice maker, which is currently being replaced. Overall, the experience has been awesome and the staff has been great.

1 year ago

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Verified Customer

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Sheila

I had an experience with the service where they charged me twice for fixing issues they didn't resolve the first time. It was frustrating because we needed the service, but the situation wasn't ideal. I felt like I had to pay for their mistakes.

1 year ago

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Verified Customer

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Adam

I recently had to put in a claim for my AC that went out around 1:00 AM. The process was quick and easy, and someone was able to come out to fix it within 36 hours, which was impressive to me. As of now, I have no complaints.

1 year ago

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Verified Customer

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Susan

I had a great experience with the air conditioner service. When it wouldn't turn on, they were quick to respond and very professional. The technician who came out was wonderful and they were prompt. I felt comfortable and well taken care of, like a family member. Overall, I was very happy with the service and would highly recommend them.

1 year ago

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Verified Customer

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Tolou

I recently had a plumbing issue and encountered some difficulty opening a claim due to a previous one being closed. After contacting customer service multiple times, I was able to get assistance in putting the claim through. Overall, my experience has been positive so far, and I am waiting to see the outcome.

1 year ago

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Bonnie Graham Forney, TX

The refrigerator completely stopped working and needed multiple repairs. Despite being promised a credit card for Lowe's to purchase a new refrigerator, I have yet to receive it. I am eager to follow up on this issue and receive the compensation I am entitled to as a customer.

1 year ago

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Verified Customer

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Francine

I contacted the company about my air conditioner not blowing cold and they promptly sent a technician the next day. The technician fixed the issue within 45 minutes. I was impressed with the quick response and efficient service.

1 year ago

Choice Home Warranty Reviews