Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Wanda

I had a frustrating experience with my refrigerator, having to wait several days for a technician, resulting in lost food. However, my recent interaction was much better; the service was prompt and effective. It's clear that my past experiences varied greatly, but this time, I was pleased with the outcome.

1 year ago

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Verified Customer

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John

I had a mixed experience with customer support. Initially, I found them lacking, as they didn't cover my issue. However, when I faced a circuit breaker problem, they resolved it on the same day. Overall, there's room for improvement, but timely resolution for urgent issues was appreciated.

1 year ago

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Verified Customer

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Jim

I initially had a great experience with my warranty; the service was prompt and the technicians were professional. However, my second claim has been frustrating as I'm still waiting for repairs after a significant delay. While customer support was helpful, the inconsistency in service quality is concerning.

1 year ago

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Verified Customer

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Jackclista

I had an issue with my hot water heater, and while it took some time to get a repairman, I was pleased with the service provided. They arranged for someone to come and fix it, and I was happy with the outcome. However, I'm still unclear about the warranty details, as they weren't fully explained. Overall, a good experience!

1 year ago

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Verified Customer

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Anonymously

I found the service frustrating due to automated responses leading to longer claim times, and I only received personalized help after calling. There was also a lack of communication regarding a garbage disposal replacement, resulting in unexpected out-of-pocket costs. While I eventually received assistance for my water heater, the warranty details were unclear, leaving me uncertain about coverage.

1 year ago

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Verified Customer

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Phyllis

I had a great experience with customer support. I recently used my warranty for my garage, and the technician fixed it perfectly. Overall, the service was excellent, and I appreciate the help. Looking forward to more interactions in the future!

1 year ago

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Verified Customer

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Evelyn

I had mixed experiences with their service. While I felt the initial assistance for replacing my freezer was lacking, I was pleased with the prompt response when my ice maker broke. The technician was friendly and efficient, making the repair process smooth and hassle-free. Overall, I appreciate their service quality.

1 year ago

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Verified Customer

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Paul

I found the service helpful and it worked perfectly for my needs. However, I faced a delay with my hot water heater repair, which took much longer than expected. I decided to handle the replacement myself instead. I also requested service for my air conditioner, but I was told to wait for warmer weather for proper testing.

1 year ago

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Verified Customer

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Susan

I had a great experience with Choice Home Warranty. They were very responsive and sent a technician quickly to fix my ice maker. The young man who came was friendly and helpful. I’ve also had issues with my HVAC system, and they handled everything efficiently when my original company didn’t. Highly recommend their service!

1 year ago

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Verified Customer

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Nirmal

I've had a positive experience so far, with no issues to report. The service has met my expectations and I feel satisfied with my interactions. Overall, I'm good with them and would recommend their services based on my experience.

1 year ago

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Verified Customer

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Sandra

I had no interaction with customer support; everything was done online. I can't rate customer service since I only spoke with the technician, who fixed my heating issue efficiently. Overall, my experience was excellent when using my warranty for garage repairs. I appreciate the technician's help and will follow up tomorrow.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience. The customer service was responsive and addressed my inquiries quickly, which I appreciated. However, when I faced an issue with my hot water heater, it took an unexpectedly long time to get a replacement. While they handled the warranty process well, the delay was frustrating.

1 year ago

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Verified Customer

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Gene

I had a great experience with their customer support; they were very responsive. I recently had to use my warranty due to an electrical problem, and I'm currently waiting for the vendors to arrive. Overall, I'm satisfied with their service and look forward to resolving the issue.

1 year ago

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Verified Customer

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Darrell

I had mixed experiences with customer service. While the agent was attentive during our phone call, I usually prefer online communication. I was disappointed when my warranty service took longer than promised, and although my oven issue was eventually resolved, it took a bit longer than expected. Overall, I hope for quicker responses in the future.

1 year ago

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Verified Customer

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Jan

I had a great experience with the service. Though I primarily communicate online, they consistently provide excellent support. Recently, I used my warranty for an oven issue, and it was resolved quickly. They've also fixed ceiling fans for me in the past, always showing up promptly and doing a great job!

1 year ago

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Verified Customer

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Steven

I've called for service a few times and was pleased with the results each time. They did their job well, and everything went smoothly. I had my furnace checked, and while I was initially told it might need replacement, the technician confirmed it was actually fine. Overall, I’m satisfied with their service and responsiveness.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. They were prompt and did a good job on one plumbing issue, but I was frustrated when they only addressed one problem despite my request for a full check. On the other hand, they checked my furnace and reassured me it was in good condition, which was a relief. Overall, I appreciate their responsiveness but wish they had been more thorough.

1 year ago

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Verified Customer

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Katherine

I had a mixed experience. Initially, I rated their response time as satisfactory, but I faced issues with my AC unit. The first technician's work was inadequate, but the second repair was effective. However, after the last visit, I was left waiting for further updates about the roof unit. Overall, communication could improve.

1 year ago

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Verified Customer

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April

I had a great experience with customer service regarding my furnace issue. They quickly resolved my problem and assigned a company to fix it within days. The warranty process was seamless, and now my furnace is working perfectly. Highly recommend their efficient service!

1 year ago

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Verified Customer

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Evert

The garage door repair company replaced one spring. The causes for the break were also addressed but, he charged me over $600.00 to fix the issue. Learned from CHOICE HOME WARRANTY that if he would have informed "CHW" your company would have covered it. He said they would not done so. Had another company come out after having issues with your contractors work...another $340.00. I did renew for one more year. That contractor should refund me for defrauding me. Pleased with CHW.

1 year ago

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Verified Customer

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Karen

Had difficulty the first time using this service - the vendor didn’t attempt to solve the issue but made excuses for the cause - blaming us, the lamps age etc However after the holidays we resubmitted the claim (at an additional fee) and requested someone new - who was courteous and after 1 month of problem not reoccurring seems to have resolved the problem

1 year ago

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Verified Customer

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Virginia

My first call after having Choice for more than a year went as smooth as possible. I called at 6pm, got through to the agent, they set up a ticket and had an appointment with contractor by 8:15 am. Next day. They came that day. This was for a water heater. It did take 2 days for delivery (we had snow)and when they brought it and opened the box, it had a large dent. No questions, they returned next day with a brand new one! All of the time/calls/ texts we were notified through the open work over with Choice. Above All Plumbing was Great to work with!!

1 year ago

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Verified Customer

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Sidney

Choice Home Warranty is a good company, but they have some vendors who are sub quality and do substandard work. I had a problem with the garage door opener, not syncing with the unit. The first vendor who came out claimed he had the solution and that the door problem was fixed. 10 minutes after you left I had the same problem again, so I called him directly to come back and make a solution. He returned and said, and all is well, but it wasn’t. I requested Choice to send out another vendor who came in within 10 minutes permanently solved the issue.

1 year ago

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Verified Customer

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Michelle

So far I had a claim in which I had my front load dryer repaired. The claim was put in and within a day I was being contacted by a technician to make repairs. The repairs were taken care of in a fast and timely manner. No underlying issues or extra fees were charge other than your service fee cost.

1 year ago

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Verified Customer

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Francis

I am concerned that Choice Warranty does not have the ability to contact the company that was authorize to make the repairs to my refrigerator. The company came and evaluated what was required to make the repair and ordered the part. The part came in an the computer set the repair date two weeks from the arrival of the part. I question the delay and unable to contact company through the telephone number provided. The telephone immediately disconnects when answering the questions. Called Choice Warrant and they said they cannot call the company directly to expedite the repair.

1 year ago

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Verified Customer

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Yvonne

I recommend Choice Home Warranty for every household, whether, new/old/or new to the buyer. It helps to ease your mind knowing appliances and other items in your home are covered. Repair is as easy as starting a claim and waiting for an assigned technician to come to your home for the repair. Worth every penny invested in the warranty.

1 year ago

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Verified Customer

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GeoLit

It works, but with some reservations. Had no claims all year long, until I had to submit 2 claims within two weeks. At the end they were both approved, but I did not like the very protracted process. Specially the plumbing issue, where they could not find a serviceman for 10 days. At the end I had to find a plumber myself, he had to submit the analysis and repair quote. Cumbersome. And at the end they did not approve his total bill so i was left with additional 100 dollars on top of the 75 dollars service fee. The other claim was with our refrigerator failing. Again it took about one week, but at the end they found a serviceman who approved a payout, since it was not worth repairing it. I could question the amount of the payout (There"s no way I could buy a similar refrigerator with that money), but fine, I'll accept that. It took FULL thirty days for the check to arrive, frustrating. At the end, it was all acceptable, because luckily both claims were not time critical (it was not a plumbing leak and we had a secondary fridge to save our food). Just wondering if it was critical, like my AC failing in the heat or a plumbing leak.

1 year ago

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Verified Customer

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robert reynolds

I just renewed my choice home warranty policy. Over the last three years I have used CHW 3 or 4 times on repairs. It has proven to be a lifesaver. The claim process was easy! The response was almost immediate, and I have had no problems with service. It really does provide peace of mind.

1 year ago Edited July 30, 2025

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Verified Customer

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William

Choice acted on my claim immediately but it took a while to get a repairman here for my dishwasher. When he did come there were problems. it took him 4 visits to fix the problem and then he didn't put the dishwasher back in its place properly. This really isn't Choice's fault but they should vet their contractors more carefully. The repairman was pleasant but I'm not sure he really knew what he was doing.

1 year ago

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Verified Customer

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Robert

I had a concern over a claim and was not satisfied with the response from CHW. I thought if I would e-mail the CEO Mr. Jim M and ask if he could help in anyway. I did and was surprised that he turned it to an exec person to talk to me about it. This showed me that he really does care about the customers .

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the service, as they were accommodating when I requested a different technician. I’ve utilized my warranty multiple times for issues with my dryer and microwave, and the process was smooth. Overall, I'm satisfied with how my concerns were handled.

1 year ago

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Verified Customer

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Anonymously

I had a good experience with customer support during a recent issue. Overall, I've been satisfied with the service, although my dishwasher situation was unresolved. My oven was repaired, but I wish the replacement process had been smoother. Despite some challenges, I appreciate the assistance I've received.

1 year ago

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Verified Customer

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Anonymously

I was very satisfied with the service overall. The dishwasher issue took a bit longer than expected, but the oven repair was handled promptly. I appreciate the efforts, but I had to cut the conversation short. Overall, a decent experience, though there’s room for improvement.

1 year ago

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Verified Customer

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Anonymously

I've had a great experience with their service. Every time I've called, they've promptly taken care of my needs without any issues. I've used them for various appliances and repairs across different properties, and they've always sent a technician who fixes the problem efficiently. Overall, a reliable service!

1 year ago

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Verified Customer

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Anonymously

I had a positive experience with the service. They were very supportive when I needed help with my furnace and refrigerator, although I'm still waiting for parts for the fridge. Additionally, they addressed my water issues effectively. Overall, I'm satisfied with their assistance!

1 year ago

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Verified Customer

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Anonymously

I had limited interaction initially, but when I did reach out for help with my furnace and refrigerator, the support was excellent. They're still working on my refrigerator as they await parts, but I appreciate their responsiveness and assistance throughout the process. Overall, a positive experience!

1 year ago

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Verified Customer

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Anonymously

I had a very good experience with this service. They were accommodating and understanding, even when I had to rush. I've used their appliances across different properties, including washers, refrigerators, air conditioners, and pools, and I've consistently been satisfied. Highly recommend!

1 year ago

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Verified Customer

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Vivian

I had a mixed experience with customer support. They were responsive, but when my hot water heater broke, the technician couldn't fix it right away, leaving my family without water. When I inquired about reimbursement for self-repair, they said no. Additionally, I faced repeated visits for another issue before it was deemed unfixable. I'm considering switching warranty providers.

1 year ago

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Verified Customer

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Anonymously

I had a good experience with customer support; they were prompt in addressing my issues. I've utilized the warranty multiple times for various appliances, including a garbage disposal and a dishwasher, and have generally been satisfied. However, my recent experience was less favorable.

1 year ago

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Verified Customer

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Robert

I had a frustrating experience with my service provider. They took a long time to find a vendor for my needs, which left me feeling uneasy. Last year, my tankless water heater broke down, and it took weeks to get a replacement, leaving us without water. While we eventually received the heater, the overall experience was far from optimal.

1 year ago

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Verified Customer

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Aileen

I've had great experiences with Choice. They always call back and are easy to connect with. I've needed their services a couple of times, and they've been very nice and effective in fixing my issues. Even when they had to order a part, they handled everything promptly. I highly recommend them for plumbing problems!

1 year ago

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Verified Customer

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Mary

I had mixed experiences with customer support. While the technician was nice and the service was satisfactory, my furnace issue has dragged on for weeks without resolution. Communication was also poor; I struggled to hear during the call. Overall, I appreciate the initial support, but the follow-up has been disappointing.

1 year ago

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Verified Customer

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Kathleen

I had a frustrating experience with Choice Home Warranty. After reporting a broken dryer, the contractor diagnosed the issue quickly but faced long delays waiting for approval from the company. This prolonged the repair process unnecessarily. I also opened a ticket for my HVAC system, but the service was just as slow. Overall, the response time is disappointing.

1 year ago

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Verified Customer

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Betty

I've had mixed experiences with the service. Generally, they have come through for me and provided excellent service, especially when I used my warranty for my washing machine. The technicians were friendly and efficient, fixing my issues promptly. Overall, I've had good luck with them, despite a few minor hiccups.

1 year ago

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Verified Customer

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Teri

Hello I’m trying to get ahold of CHW. I purchased a microwave with the Lowe’s voucher and I’m ready to have it installed. I guess that my emails do not reach the staff. So I’ll try calling tomorrow. Also I was told that my voucher for my dishwasher was cancelled. I’m confused. I’m hoping someone can help me. I had 3 failed kitchen appliances all fail last month. So very strange. Thank you. Teri

1 year ago Edited January 29, 2025

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Verified Customer

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Linda

I had a great experience with their service. They were extremely helpful and quick in resolving my issue. I filed a claim for my washer online, and the process was user-friendly. Within a day, I had an appointment, and the repair was smooth with no issues at all. Highly recommend!

1 year ago

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Verified Customer

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Sophia

I've had a great experience with Choice Home Warranty over the years. Their website is user-friendly, and they respond quickly to claims. Appointments are set up promptly, and repairs go smoothly. I've only had one negative experience, which was due to a third-party service, not Choice. Overall, their service has been reliable and helpful!

1 year ago

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Verified Customer

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Melissa

I had a frustrating experience with Choice Home Warranty. It took weeks to get my heater fixed, and the contractor they sent was uncommunicative, claiming they couldn't come out. Customer support was hit or miss, and I faced issues with service notifications and follow-ups. Despite the challenges, I appreciate their help during a winter furnace issue, which is why I’ve stayed with them.

1 year ago

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Verified Customer

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Debra

I've had a positive experience so far. The service team is reliable and shows up as promised, though they sometimes bring the wrong part. I had a minor issue with my oven display, but it's still usable. When my garage door broke, they sent someone out the next day, resolving it quickly. Overall, I'm satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Jim

I had some issues with scheduling repairs due to limited local technicians. The response time was decent, but it often took longer than expected to get someone out. I had to cancel one appointment because the technician could only come on specific days, which was frustrating. However, customer support was responsive and helpful when we called.

1 year ago

Choice Home Warranty Reviews