Choice Home Warranty Reviews

Glad we selected CHW worked out very well for an appliance repair The technician that was sent out was professional and friendly The repair required an ordered part that was delivered to the house promptly and repair was a success Can’t be going without an icemaker in Florida now can we

My condo had a significantly undersized air conditioning system. Condo needed a 3 ton system (heat pump and air handler) but only had a 2.5 ton system because previous owners were cheap and were renting out the condo. When the time came to replace the system because the coil of the heat pump had a leak, I knew we needed a 3 ton system. CHW had no idea what system was in the condo until the service company they picked to service our complaint told them, and CHW did not establish our premium based on the characteristics of the installed HVAC system . CHW said it would only purchase a 2.5 ton system and would not let me pay the relatively small amount required to upgrade from a 2.5 ton system to a 3 ton system, or to upgrade to a variable speed air handler. Furthermore, I had a Carrier system and expected CHW to replace it with a Carrier or equivalent since they were sticklers about not upgrading from 2.5 to 3 ton. They were going to buy a Goodman system. Rather than be condemned to an inadequate HVAC system, I bit the bullet, refused their money and bought a new 3 ton Carrier system. The contractor refused to do the work for what CHW was offering the contractor so I paid the nominal amount CHW was going to pay me to the contractor, which meant I got nothing from CHW. All of that happened during the coldest days of the 2022-2023 winter. We waited about 45 days for the work to be done and lived off the inadequate heat from the undersized auxiliary heat pack and several electric space heaters. It also cost an extra $1500 plus some plaster work to install the heavier electrical cable needed to support the higher KW auxiliary heating element. My overall experience is that CHW does not, at least initially, hire the more qualified service contractors. I had a stacked washer/dryer unit in which the washer stopped pumping out. Each of the contractors they sent said it would be prudent to replace the unit because the repair would be costly, they were not certain what it needed and by the time they figured it out it would be better to buy a new machine. CHW resisted those recommendations through 4 different repair companies, serially reassigning the work to a new contractor for a period of about 45 days during which time I made at least 3 trips to a laundromat. Finally, after about 45 days, they relented and, of course, only provided less than half the cost of the replacement washer and dryer. I purchased separate washer and dryer units that could be stacked but did not share controls. It is taking about 2 months to repair the water/ice dispenser on our refrigerator, which needs a new microswitch and pressure plate. Sears arranged for the part to come but then said they didn't have a technician available to install it for almost a month. The switch is poorly designed and needs to be changed about every two years. No matter how good you might be at diagnosing the problem, CHW always seems to send out someone who knows nothing more than the item (e.g., AC, refrigerator) needing repair. They do not seem to know what the problem is although you clearly explained it in the claim report, and they never have the needed part. And they have no process for expediting a part and having you pay the extra shipping costs. I could see that the first technician sent out to repair the water/ice dispenser had no idea what he was doing and sent him away before he broke the refrigerator. The second team that came out knew exactly what it was doing (apparently a senior tech and a trainee), but didn't have the necessary parts.

There was an unacceptable wait time I don't know why there was such a long wait time (more than 48 hours)before I was notified that there were no Choice accepted technicians available. During this time the plumbing problem I had escalated. When I was finally allowed to call someone on my own, the process for reimbursement extended over another 72 hours, necessitating that I have the company I contracted with go ahead without authorization from Choice. This resulted in a protracted, sometimes heated, discussion with Choice service personnel. I was finally helped to provide, on the proper site, the information needed. At this point, I am hoping to see a check from Choice for reimbursement. I am concerned that perhaps, for some reason, Choice does not have a good relationship with service technicians (at least in my area), and that is why it takes so long to get a response on who could be servicing my needs. Still, the company HAS at least to this point, covered the service calls, acccording to the coverage contract. So I have to give them that, even though I had to fight for it a couple of times.

I've used it probably 3 or 4 times. They offer a monetary amount like they used to, now you just get a gift card to Lowe's and you don't talk to anybody. I don't think their customer service is very good. I don't think they give you a fair return when something goes wrong. And you're still paying a service call on top of that. So it's not really worth the money I spend over the year for those few things that happen.

I've used my warranty twice. They have replaced my A/C unit and also my refrigerator. They are very good when it comes down to calling them and telling them about whatever issue you're going through with whatever appliance. They're very good about fast coming and resolving the problem quickly.

You set me up very nicely, sent me a great technician, and it was taken care of within an hour after he got here. And I have no complaint. That was the first time I've used it. I had another warranty company prior to you, and this was actually easier.

Swift contact and repair of my claim. Assigned a repair company and scheduled repair within short period Received confirmation with assignment and contact information and my i was repaired swiftly and brought back to working order

They've been pretty responsive. We had to use it for our dryer, and they had a service company call us, and we made an appointment with the service company. They came and looked at the dryer. They repaired a couple of parts when they were here and left. And there were no problems.

The claims that I've had were all done online and I never spoke to a human being. I made the claim online and I got an email back from Choice, telling me who the service person was gonna be, and then after that, the service guy came out and fixed it.

Well, I needed to use my warranty 2 weeks ago. I got an appointment in 5 days and the technician came out. It was pretty good because I didn't really need a fix on the refrigerator, if I had just turned my refrigerator down it would have cooled off, but I didn't see the fine print. So I guess it was still good.

I've only used it twice. For both times everything was great. They sent a tech in here. We did have to wait on parts for 4 or 5 days for the dishwasher. I can understand that, and there's no problem for me and my wife. The techs were great. No problems whatsoever. I'm just grateful that we chose Choice and am very satisfied with them.

As with any insurance the benefit is when the claim is filed. Awesome company with increasable customer service . This the only company I would consider doing business with. I'm talking my friends into signing on with them!!! They don't lie. Every thing I've been told has been 100% the truth.

The plumber sent to fix a toilet problem was very prompt and efficient, friendly and professional. He had to order parts but fixed everything possible and returned in three days to finish for the flat fee of $85. We are very pleased by our first use of the policy.

i am still waiting for Sears repair people to repair my sive And oven. the order went out to them the last week of December 2023. long story. 1st day ended up being a no show. 2nd time, they didnt have the parts. scheduled out anither date for repair at the last week of January. 38tj came and went and again another no show. no phone # to speak to an actual person and there records have my old phone # from 3 years ago. I tried to go on line to change it but their system wont change the #. tried to speak to them virtually but when you send the message it comes back that its unable to process your request at this time, try later. I did have a part for the stove delivered to my house over the weekend, but i am unable to reach them to let them know. i keep checking my emails but nothing yet. Crazy right?

Both times I used my warranty, the companies were very prompt and professional. They knew within minutes what the problem was. My only complaint is that when my heat went out in January, it took over a week for someone yo pick up my claim...the coldest week of the winter. But not really Choice's fault, though.

The only issue I have so far are that I have not typically been able to choose my own repair person. One is randomly selected for me, not always the best choice since I live here and know who is good and who is awful. The one exception is the plumbing work we had to have done as a result of a stopped up drain line. It couldn’t be snaked so the plumber had to replace that line due to the age of the plumbing used previously. He submitted the claim as he stood beside me when he evaluated the issue. I never have heard back from Choice about whether or not I will be reimbursed for the work done. We had filed the claim and I see the record of it, we chose the repair person since Choice couldn’t locate one, he submitted the needed digital paperwork, so to me, as a customer making a claim, it seems like Choice is dodging the payment. Communication is key to avoid misunderstanding and no one from Choice has communicated with us.

It was peace of mind to actually talk with a real person with prompt service and follow through with having to change the service visit due to bad weather. Then we had prompt time scheduled for installation of our new water heater and it works great! Thanks

Quick responses to my home problems. The service people are knowledgeable and respectful of my property. It is well worth the price. I just which I'd be given some notification about my renewal rates. And since I'm already a customer, stop sending me so many emails about becoming a customer.

Sears came out and checked the fridge and told me what was wrong with it and said they would get back swith me. After 3 weeks I had not heard anything. I called choice and was told that it was not covered because it was my secondary refrigerator.. They could not tell me how much it would cost to repair it--said that Sears was supposed to have told me I expected it to be covered because it was the only fridge I had made a claim on. I thought the first one I made a claim on would be covered and that I could not make aclaim on a second one. It would have benefitted Choice to cover this one because it was a simmple fix and my very old "primary" refrigerator wwould cost a lot mor if it had to be replaced. I am disappointed because of that and because nobody called me to tell me that it was not covered and Sears did not tell me how much the repair would cost. Now if Sears comes out to fix it I will have to pay a diagnostic fee even though they have already diagnosed it. In spite of these problems, I still think this is a good company.

I called Choice Warranty with 2 different problems. My refrigerator and dryer. They called right back, I got my 2 appointments set and they were fixed in a very timely matter. Better than that they did great work, cleaned up any little mess and everything works fine. Thank you so much Choice Warranty.

No hassle concerning current claim. Some claims a couple of years ago they could not find a service provider and then I paid for it myself and they denied the claims. Past two claims in the past 18 months were very well handled. It is my understanding there is new management which why things are now better for the policy holder.

Called Choice Home for the first time since switching to them a year and a half ago. Our garage door spring broke. It was a Thursday evening and by Morning they had a tech out and had it replaced/repaired. The process was fairly simple and the authorization for repair/replacement was almost instant. Thank you again Choice Home Warranty

My furnace went out on a Sunday a repair person was here late Monday did a 3 hour check of it found a relay that was malfunctioning but the furnace was working new relay was ordered and was replaced on Thursday. You can place your claim on line or an automated system by phone until the repairman called to say he was on his way I did not talk to a person all was done by email, text.

They've always been there for me. There were three times for me to need a warranty, and they provided the utmost care, and they were very patient with me. Everything was just excellent. I would just recommend them to anybody that I know.

I had an outlet that caused an issue and power went out and I logged the ticket. And about 8 to 10 days later, the repair person showed up and handled the situation. I've only had that one interaction and everything went well.

My experience with Choice Home Warranty has always been great. The service, the people that I have talked to to connect me with a local vendor, I've never had an issue. They've always been on time. And the vendors themselves have always been very courteous and knowledgeable.

Anytime I need any kind of maintenance or service. I go to the website, I just click a few option and look immediately the schedule appointments. It's easy like that. I really like it, the way like the online system. And the service use is really fast.

They answer the questions right away. However, at times it's just difficult to understand what they're saying. I don't believe their call centers are here in the U.S., it's somewhere else. We had a water leak and unfortunately, the contractor they provided could not help us because it was outside the home, not inside the home.

Everything is done in a timely manner. It's great. We needed a new garbage disposal, and we called them within about 2 hours, then they called back and told us that we had somebody coming out. And within 5 days we had a new garbage disposal.

When we first moved in here, within just a month or so, the garbage disposal started to leak. So we call them up and we were out of town, but they were able to finally get to us. They did it very quickly and we had no problems.

I think it's the best home warranty company we've ever used. I placed the order online and within 1 hour, a service representative from Choice called me and told me which company would be contacting and doing the service within another hour.

A lot of stuff you just have to do through the portal, which is fine, but the one time that I needed them this year, it was a flooding and plumbing situation, it would have been a little bit nicer to have more access to an actual person to talk to. The second time around when I called Choice, they definitely got someone out faster than they had before, and even faster than I was able to. And that person was actually very good.

CHW Customer Service is very in experienced. You tell them one thing and when you check to see what has been sent to you, it's all wrong. CHW customer service REPS are only there to make a commission, the more policies they can lie about to get you to purchase, the more money they can make. My experience with CWL three days ago almost broke me to my core, because the Customer Service Rep did not care about me, but only the commission. It's so unfortunate to have to deal with someone like that until it makes you not want to even be bothered with CWL at all. Fortunate for me I had to go all the way to the top for someone to understand and fix the mess the Customer Service Rep made. Overall, the issues were resolved, but it was very frustrating and painful. I have multiple contracts with CWL that are expiring and after this experience, I hesitate to continue with CWL because the of all the frustration from inexperienced Customer Service Representative wo cannot get it right which is NOT HEALTHY FOR THE CONSUMER.

During the period I have had Choice Warranty their response to my issues was efficient and fast! They were easy to work with and they understood my issues. They had problems on one occasion to find a suitable Plumber but this was during Covid and on my latest request it was dealt with very efficiently. Only issue was minor coordination issues between Choice Customer Service and the Contractor on scheduling which was resolved. I would recommend Choice as a reliable company and nice to have when costly issues arise.

Choice Home warranty is very good about responding quickly to the problem at hand. They got high grades there, however I feel taking the time and resending another technician for a second opinion maybe needed to avoid HIGH replacement costs. Being a widow, I cannot keep replacing appliances, just too expensive plus the headache of purchasing and replacing the old appliances.

It's a little hard to get the customer service online, so I do a lot of by messaging. I put in work orders through a weekend online and Choice Warranty was looking for contractors pretty fast throughout the weekend. So everything was done pretty much by Monday or Tuesday of that week. So I knew who was going to do the work. The only thing is the contractors most of the time didn't have pictures of the work that needs to be done on my side of the house.

I've been with them for a few years for four properties that I own and overall I'm very satisfied with them. A year or so ago in a property that I have the water heater needed to be changed because it wasn't working. I think we had to pay some, but they did a good job and they they exchanged it. And so I think overall it's a good service for the amount of co-pay that we have.

I've used my warranty, and I was able to get someone to come out and do the repair and everything worked well. They do a pretty good job, but there are times where they are not doing the best job and their policies and procedures are not in the best interests of their clients. They don't pay for all of the repairs and they don't replace the item at the value that you can purchase it at if they have to give you a replacement.

Extremely professional, kind customer service on the phone and when I need somebody to come out, I get a call the very next day. All three experiences have been a very positive and good experience where I would tell other people about your business.

This second contractors Arnold and his crew I HIGHLY RECOMMEND COWBOY COOL TO THE RESCUE !!!!!. The major issues were centered around the first contractor-GOOD LUCK CHOICE!!!! HOW ABOUT THOSE COWBOYS-TOW THUMBS UP👍🏻👍🏻

The garage door was fixed by the Technician on the first visit. He advised some home maintenance to prevent the problem in future. The dishwasher issue is waiting for parts to come in and then the Technician will be back to complete the repair.

I highly recommend Choice Home Warranty! I had several issues in my home and they responded in a very fast and prompt manner. All my issues were resolved within hours or a few days. I kid you not! I will be renewing my policy with them for sure.

The process was easy and fast. I filled out a form to open a claim for fixing the sink. I got an email response the same day to schedule a plumber to come out in a few days. The plumber came within the promised time window and the problem was fixed in no time. All I had to pay was the $65 to open a claim and no additional cost was incurred.

I like the efficiency of the workmanship given by the technician, their punctuality, and their people skills. Since I've been with Choice Home Warranty, I haven't yet found anything that I am displeased with, however, if and when I do, I will certainly let you know.

I really liked how fast I was able to get appointments for technicians to come and address and fix my issues. I have heard horror stories of home warranties and what they don't cover/deny claims & how long it takes to get the problem resolved. However, Choice Home Warranty has impressed me so far! At this time, I am a happy customer 😊...

Choice Home Warranty responded quickly to my request. We have used them several times and the response and repair coverage has been great. The repair man came the next day about 5:00pm. Unfortunately, he was not able to identify the knocking problem. So we are waiting until something breaks so we know what needs to be fixed.

Everything about my service request was handled superbly by Choice Home Warranty and the company (Iron Mountain Drain and Plumbing who performed the work. However, I have received multiple requests for feedback after providing feedback from the initial request. This is quite annoying!

I have had Choice Home Warranty for a number of years. They are always prompt to assign me a service person to investigate my problem. I have not made a lot of claims, but when I have they are quick to settle my claim. I value their service.

This company goes above and beyond to get clients covered with the best coverage and rate possible. This is our second home that we've covered through Choice Home Warranty. After researching several other companies, Choice was the best for us.

I like the quick and easy claim process for an appointment. The appointment came a few days later max with pretty convenient time slots. Deductibles are affordable but if you make more than one claim you will pay multiple deductibles. I didn't speak to a rep but I was able to leave some information regarding my specific need in the boxes available. It didn't appear that anyone would call me back however a follow up email generated immediately.