Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Linda

I had mixed experiences with customer service. While they quickly sent a technician for my electrical issue, I've struggled to get help for my malfunctioning microwave. After multiple claims, I can't reach anyone for assistance, leaving me frustrated. Their responsiveness varies greatly, which is disappointing.

1 year ago

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Verified Customer

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Sam

I had a mixed experience with customer service. They responded quickly when my oven broke over the holidays, which I appreciated. However, I was disappointed when I needed to use my dishwasher warranty and found it inadequate for replacement costs. Overall, while the response time was excellent, the warranty coverage left much to be desired.

1 year ago

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Verified Customer

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Roger

I found the claim filing process very accessible and received a prompt response. I had an issue with my AC, and a technician was sent quickly to resolve it. However, I did experience a serious electrical problem when a switch caught fire, which was alarming. Overall, the service was good, but caution is needed with electrical issues.

1 year ago

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Verified Customer

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Anonymously

I had a great experience with customer support when filing a claim; they were very helpful. However, I haven't needed to use my warranty yet, so I can't comment on that. Overall, I'm pleased with the service I've received so far.

1 year ago

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Verified Customer

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Chris

I had a good experience recently when I used the service to fix my heating issue. They also addressed a problem with my ice maker, which was not working, and replaced it efficiently. Overall, my interactions have been positive, and I appreciate the prompt service.

1 year ago

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Verified Customer

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Mark

I had mixed experiences with customer service. While the technician for my dishwasher was professional and completed the job well, communication was lacking during the process. On the other hand, my stove issue was handled promptly, and I received a satisfactory cash check after it was deemed unrepairable. Overall, they try hard, but communication could improve.

1 year ago

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Verified Customer

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Sue

I had mixed experiences with Choice Warranty. While the technician who addressed my heating issue was excellent, the customer service was lacking. I faced excessive calls for renewal, and the automated system was frustrating. For seniors like us, timely responses are crucial, but we felt neglected during the waiting period. Overall, the service needs improvement.

1 year ago

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Verified Customer

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Sheila

I had mixed experiences with customer support. While they were prompt in answering my calls, the repair process took longer than expected, leading to some frustration. Communication was decent, as they kept me updated about the contractor's arrival. Overall, the service was satisfactory once completed, but the initial response time could improve.

1 year ago

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Verified Customer

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Anonymously

I had a confusing interaction with customer support. I wasn't sure if I was speaking to a real person or AI, which made it frustrating. However, I did receive confirmation of my claim and follow-up communication regarding scheduling. Overall, the response was timely, but the initial confusion was off-putting.

1 year ago

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Verified Customer

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Kathryn

I had mixed experiences with Choice Warranty. The heating system issue took far too long to resolve, especially for seniors like us. The technician was excellent, but the waiting time was unacceptable. On the other hand, the dishwasher repair was handled well, but communication was lacking throughout the process. Overall, improvements in customer communication are needed.

1 year ago

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Verified Customer

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Anonymously

I had issues with my home warranty company. They don't cover repairs needed to bring things up to code, which I disagree with. My refrigerator had a leak and ice maker problems. After multiple technicians, one finally identified and fixed the leak, but I had to pay extra for the service. Overall, frustrating experience.

1 year ago

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Verified Customer

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Donald

I had a frustrating experience with my dishwasher service. The technician was clueless and left us with unresolved issues, claiming it was our fault. Despite reaching out to the company, they ignored our concerns and even hung up on me. While previous experiences were better, this incident has made me reconsider renewing my contract. Very disappointing!

1 year ago

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Verified Customer

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Yaohui

I had a positive experience with customer service; they were timely and fixed my refrigerator issue. However, I've faced recurring problems with a showerhead leak. Each time it's repaired, it only lasts a short period before breaking again, and I have to pay for service fees. I'm unsure if the technicians are fully resolving the issues.

1 year ago

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Verified Customer

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Ken

I've had a frustrating experience with my furnace service. The technician was unprofessional and seemed to be stealing copper from my basement. Scheduling appointments has also been a hassle, taking much longer than expected. I've been with American Home Shield for decades, but I'm increasingly dissatisfied with their service and rising rates. Choice seemed better initially, but scheduling remains difficult.

1 year ago

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Verified Customer

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Steve

I had a mixed experience with the service. They were prompt in addressing my ice maker issue, but I was disappointed that the broken ice tray wasn't replaced despite it being due to wear and tear. On a positive note, they quickly resolved the heating unit problem, replacing the necessary part within a couple of days. Overall, I appreciate their efforts but hope for better resolution on minor issues.

1 year ago

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Verified Customer

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Lorie

I recently had a great experience with a garage door service. The team was friendly and responsive, arriving quicker than expected. As a caregiver, timely assistance was crucial for me, and they addressed my issues efficiently within a day. Overall, I was very pleased with the service!

1 year ago

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Verified Customer

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Jackie

I had a confusing experience with service calls due to miscommunication about appointment times. It took several attempts to clarify when the service provider would arrive. However, overall, I've had positive experiences using my warranty for repairs on appliances. The technician was helpful and showed me how to prevent future issues.

1 year ago

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Verified Customer

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Michelle

I've had a positive experience with the service. I've used my warranty a few times, and each time the technician was helpful, showing me the issues and how to prevent them in the future. From fixing my refrigerator to addressing electrical outlet replacements, the support has been reliable and effective.

1 year ago

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Verified Customer

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Sheron

I've had a good experience with customer service; they handle everything nicely and it's easy to get further assistance when needed. I had an issue with my oven burner, and the technician fixed it quickly after identifying the problem. Overall, they provide effective service, though some appliance issues can be more drastic than expected.

1 year ago

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Verified Customer

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Mary

I had a mixed experience with my warranty service. They replaced my ice maker, which I appreciated, but I was disappointed that the broken ice tray wasn't replaced, as I believe it was due to normal wear and tear. I also had a good experience when I called for help recently. However, there was a frustrating incident when a technician refused to cover a repair because someone else had attempted it. Overall, I value the service but wish some issues were handled differently.

1 year ago

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Verified Customer

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Ralph

I've always had excellent service. The technicians are knowledgeable and quickly identify issues, as seen when one fixed my oven burner in no time. Even when I had a refrigerator problem, the warranty process was smooth, and I received a voucher for a new one. Overall, I've had a positive experience with their service and support!

1 year ago

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Verified Customer

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Irma

I recently had some electrical outlets replaced and a garage door mechanism fixed. The service was prompt and efficient. I didn't require much support from the technician, but the company was responsive when I needed assistance. Overall, I had a positive experience with their service.

1 year ago

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Verified Customer

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Dianna

I had a mixed experience with the warranty service. While I received good help when I called, I faced issues with a technician who wouldn't honor the warranty because someone tried to fix it first. It was frustrating, especially since I ended up paying for a plumber who resolved the issue quickly. Additionally, the scheduling process could be improved, as appointments were made without my input.

1 year ago

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Verified Customer

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Linda

I've had great experiences with customer service. They always arrive on time and provide excellent support. Recently, I had an issue with my refrigerator; the technician came promptly and fixed it. However, during a previous visit, they couldn't repair another appliance but offered compensation. Overall, I'm satisfied with their service!

1 year ago

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Verified Customer

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Carol

I've found the customer service to be very responsive, receiving regular updates. I had a recent issue with a water leak, and although it took a couple of days to find someone, the technician was excellent. He addressed all my questions and concerns, making it a positive experience overall.

1 year ago

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Verified Customer

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Stan

I've found the service to be overly responsive, receiving frequent updates about deals. However, I've faced issues with claim coverage; my last claim was denied without clear communication. Overall, I haven't utilized the service much yet, but the responsiveness stands out.

1 year ago

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Verified Customer

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Paula

I had to wait a bit for service due to high demand, but once my air conditioning was fixed, everything went smoothly. The team did a good job, and I didn't have any issues after that. Overall, a positive experience despite the initial wait.

1 year ago

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Verified Customer

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Cheryl

I find it frustrating to communicate through automated systems instead of speaking with a person. While I appreciate that the team gets the job done, my biggest complaint is the lack of direct support. I've also faced issues with transactions not being processed correctly, leaving me without assistance. Overall, my experience has been disappointing.

1 year ago

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Verified Customer

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Jane

I had a great experience with customer service. They were courteous and professional, responding to my inquiries promptly. I recently had them check my heating, and the service was timely and satisfying. Although I had to wait for a part, the follow-up was efficient, and overall, I can't complain!

1 year ago

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Verified Customer

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Tim

I had a positive experience with customer service. They responded quickly to my inquiries and I found the website easy to navigate. When I needed a part for my hot water heater, I received a prompt callback and was kept informed throughout the process. Overall, I’m satisfied with the service and the timely resolution of my issue.

1 year ago

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Verified Customer

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William

I had some issues with heating in my bedrooms and contacted Choice for help. Although they couldn't assign a plumber, I was allowed to choose one myself. The plumber diagnosed the issue, and I received a reimbursement quickly. However, on my first use, my heater wouldn't work at all. Overall, my experience was mixed.

1 year ago

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Verified Customer

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Bill

I found it challenging to reach anyone for assistance, as I prefer talking to a person rather than navigating computer systems. However, I appreciate that the team gets the job done. I had an issue with a burned-out fan in the bathroom, and they promptly arranged for a motor replacement.

1 year ago

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Verified Customer

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David

I had a great experience with the technician who came to fix my leaking washing machine. He was friendly and knowledgeable, making the process simple. They also resolved the issue with my dishwasher, which had been tripping the circuit breaker. Overall, I was satisfied with the service provided!

1 year ago

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Verified Customer

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Andrea

I had a couple of interactions with customer service and found them to be quick and responsive to my needs. Recently, I dealt with a water supply leak, and although it took a few days to find a technician, the service was excellent. The technician was informative and addressed all my concerns, making it a positive experience overall.

1 year ago

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Verified Customer

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Mark

I had a great experience with their service; they were very responsive to my needs. Although I didn't need to use the warranty, when I had an issue with my dishwasher, they couldn't find the parts. Instead, they provided a replacement and even gave me a gift card to help replace my dishwasher. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Linda Spradling Porter, TX

I had mixed experiences with their service. While they promptly addressed my issue, I felt some aspects were overlooked. I faced unexpected costs with my hot water heater, which was frustrating. However, they quickly replaced my garbage disposal, though I was charged more than I anticipated for the deductible. Overall, responsive service but clarity on costs could improve.

1 year ago

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Verified Customer

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Michael

I usually don't interact with customer support, but the contractors have been great. They've been responsive and helpful in addressing my furnace issues, even returning when problems persisted. Overall, my experience has been positive, and I'm satisfied with the service provided.

1 year ago

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Verified Customer

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Keith

I found the survey frustrating and repetitive. I felt like I had already provided the same answers before, and it seemed like a waste of my time. Overall, I was dissatisfied with the experience and decided to end the survey early.

1 year ago

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Verified Customer

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Kelly

I had a great experience! The team was incredibly helpful and explained everything clearly, resolving my issue quickly. When my fridge broke down, they guided me on the next steps and provided an estimate for a new one. The process went smoothly, and I appreciated their support throughout.

1 year ago

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Verified Customer

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Nancy

I had mixed experiences with customer service. They handled my refrigerator issue well, resolving it quickly. However, my kitchen faucet problem wasn't addressed as effectively. Overall, I had a decent experience with their responsiveness, as I received a reply the next day for my faucet issue, but I expected better assistance.

1 year ago

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Verified Customer

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Max

I had a great experience with customer service. They were very responsive and helped me when I faced an issue with my dishwasher. Even though they couldn't find the parts, they provided a replacement and a gift card for Lowe's. When I needed assistance, they quickly confirmed my account and offered help. Highly satisfied!

1 year ago

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Verified Customer

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Renealice

I experienced great service during the survey, but I found it repetitive and a waste of time. I’ve already provided my feedback and felt frustrated by the need to repeat myself. Additionally, I haven't had to use the warranty, so I can't comment on that aspect. Overall, the survey process could use improvement.

1 year ago

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Verified Customer

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James

I had a positive experience with the service. When my washer broke, they promptly sent me money to replace it. I've used the new washer a few times, and I'm satisfied. They also handled a toilet issue by replacing the valve, and their work was excellent. Overall, I'm very happy with their service!

1 year ago

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Verified Customer

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Kedar

I've had mixed experiences with customer service. While I faced a significant delay with my washer issue, it took a long time to resolve, leaving me without a washer for quite a while. On the other hand, I recently reached out for help and received a prompt response that effectively solved my problem. The interaction was a bit confusing at first, but overall, I appreciate the assistance.

1 year ago

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Verified Customer

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Liz

I had a great experience with customer support. They responded almost immediately and provided clear information about my issue. The service provider was understanding and handled everything smoothly, making it a pleasant interaction. I had no problems at all!

1 year ago

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Verified Customer

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Shelia

I had a good experience with customer service, though I felt the plan allocations could be improved. When I had an issue with my heating system, they responded quickly and resolved my problem within a few days. However, I was disappointed with the coverage for my hot water heater, as it didn't cover the full cost of the necessary parts.

1 year ago

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Verified Customer

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Navarro

I found the service to be efficient and responsive. After making a claim for my heating system, a technician arrived promptly, resolving the issue within a few days. I also had a washer problem, and they offered me replacement value since repair costs were too high. Overall, a positive experience!

1 year ago

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Verified Customer

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Rhonda

I had a great experience with the warranty service. The response was prompt and the service person arrived the same day to repair my broken oven. They took care of my needs efficiently, making the whole process very smooth. Highly satisfied with the service!

1 year ago

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Verified Customer

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Lee

I had a frustrating experience with Choice Warranty. My request for a sewage stoppage repair was denied, leaving me with unresolved drainage issues. However, I had a smoother experience when they replaced my leaking faucet, which now works perfectly. Overall, mixed feelings about their service.

1 year ago

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Verified Customer

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Joseph

I had a positive experience filing a claim; the process was smooth and hassle-free. For my mother-in-law's heating unit, the service was straightforward and effective. We initially planned to use the service for another issue, but it resolved itself, so we decided to hold off for now. Overall, I'm satisfied with the assistance received.

1 year ago

Choice Home Warranty Reviews