Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Esther

I've had great experiences with their customer service. They are friendly and always try to help. They fixed my dryer quickly, and although my water heater needed replacing, they responded promptly. Overall, I have no complaints and appreciate their reliable service!

1 year ago

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Tiffany

I had a great experience with the service. They were very helpful and made me feel comfortable asking questions. I appreciated being able to speak to a real person when I called for AC repairs, especially on a weekend. The technician was prompt and did a wonderful job fixing my AC, which is crucial in the Texas heat. Overall, excellent service!

1 year ago

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Verified Customer

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Rudy

I've had great experiences with customer service. Every time I call, I receive prompt feedback and assistance. Recently, when my mother-in-law's washing machine broke, they quickly sent someone out and handled the part order efficiently. Overall, I've been very satisfied with their responsiveness and support.

1 year ago

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Verified Customer

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Herbert

I had some initial difficulty reaching customer support, which took a few days to respond. However, my first experience using the service was positive. The team arrived promptly and efficiently fixed the issue. Overall, I'm satisfied with the service despite the initial delay.

1 year ago

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Verified Customer

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Judy

I had a frustrating experience with customer support. They provided assistance but were not effective in problem-solving. I faced issues with a leaking water heater, and despite sending someone, no real help was offered. Additionally, a garage door repair referral resulted in poor workmanship that needed to be redone. Overall, I was disappointed with the service.

1 year ago

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Verified Customer

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Anonymous

I've had mixed experiences with this service. My air conditioner fan broke, but they claimed it wasn't covered due to 'normal wear and tear,' which I found confusing since nothing unusual happened. I also faced issues with plumbing. Overall, I'm disappointed with the coverage and clarity of their policies.

1 year ago

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Verified Customer

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Richard

I recently had to submit claims for issues with my AC unit and a water pipe leak due to unusual weather. While Choice Warranty covered the pipe replacement, I was disappointed that they only addressed part of the problem. However, they were quick to respond to an electrical issue, which was appreciated. Overall, my experience has been mixed.

1 year ago

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Verified Customer

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Gueklindsey

I had some challenges with my telephone and vertigo, which affected my experience. Overall, I think it was decent, but my situation made it tougher. I've never spoken to anyone before, always online, so that was different. I had issues with my AC and a water pipe leak due to unusual weather, but my warranty only covered part of the repairs.

1 year ago

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Verified Customer

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Lakeshia

I had a frustrating experience with the service. The representatives were knowledgeable but slow to resolve my issues. It took too long to schedule repairs for my AC, and when they finally sent someone, they weren't local. I ended up waiting weeks in the heat, and despite my efforts to escalate, I'm still without help. The process feels inefficient and poorly managed.

1 year ago

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Verified Customer

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Kathy

I had mixed experiences with the service. While the representatives are knowledgeable and pleasant, it often takes too long to assign cases, which can be frustrating. However, when technicians do arrive, they resolve issues efficiently. Overall, customer service is good, but the assignment process needs improvement.

1 year ago

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Geneveive

I've had a positive experience with customer support, as they are always available by phone and provide direct contact with technicians. My recent plumbing issues were resolved efficiently, but I’m disappointed that major appliances aren't covered under the warranty. Minor issues like leaks are handled well, but significant repairs like AC replacements aren't included.

1 year ago

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Verified Customer

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Gleness

I had a mixed experience with customer service. It took multiple calls to get a response, and while some issues were resolved quickly, others left me frustrated. I also dealt with a clogged washing machine after washing a rug, which added to the hassle. Overall, the resolutions took longer than expected, but they eventually addressed my concerns.

1 year ago

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Verified Customer

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Bohdan

I recently had a technician come out for my washing machine, and he quickly diagnosed the issue. I now know what needs to be replaced. Additionally, I used my warranty for a plumbing job, and I was really pleased with how well it was handled. Overall, a great experience with both services!

1 year ago

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Verified Customer

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Anonymous

I had a great experience with customer service; they clearly communicated what to expect and delivered on their promises. The process was simple, and I've used their services for various appliances without issues. Overall, I'm very satisfied with the service provided.

1 year ago

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Verified Customer

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Anonymous

I had no experience with customer support, so I can't comment on that. However, my attempts to use the warranty were frustrating—long waits for service and a disrespectful representative regarding reimbursement left me dissatisfied. On a positive note, my online service request was handled quickly and well. Overall, mixed experiences.

1 year ago

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Verified Customer

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Rosetta

I had an issue with my air conditioning, but the service was prompt and efficient. The technician came out quickly, fixed the problem, and it was covered by my warranty, which was a relief. I also appreciated the easy claim process and the convenience of not having to wait on hold for help. Overall, a great experience!

1 year ago

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Verified Customer

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Richard

I've had ongoing issues with my refrigerator, and although a technician fixed it last time, the problem keeps coming back. The washing machine also had problems; a technician identified the issue, and now I plan to replace it. Scheduling technicians can take a while, which adds to the frustration.

1 year ago

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Verified Customer

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Robert

I had a rough experience with my home warranty when my AC was out for an extended period, and they were unhelpful. However, my recent interactions have been positive; they responded quickly to my issues. I switched from another provider due to poor service and have been pleased with Choice, even recommending it to friends.

1 year ago

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Verified Customer

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Queen

I'm really upset with the service right now, and I don't feel comfortable giving any ratings. It's just not a good time for me to discuss my experience. I appreciate the call, but I need to decline providing feedback at this moment.

1 year ago

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Verified Customer

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Mr

I had a great experience with Choice Warranty. The technician was professional, knowledgeable, and resolved my water issue quickly. Unlike my previous experience with another company, Choice delivered on their promises and provided excellent service. I'm very pleased with the outcome!

1 year ago

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Verified Customer

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Sylvia

I had a great experience with Choice Warranty. The technician was timely, knowledgeable, and professional. He quickly identified the issue with my water and resolved it in about 15 minutes. He explained everything clearly, and I was very pleased with the service. Highly recommend!

1 year ago

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Verified Customer

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Connie

I had a frustrating experience with my home warranty. While they are reachable, their assistance is often lacking. After a recent water heater issue, I ended up paying out of pocket despite having coverage. Additionally, my refrigerator repair was poorly handled, as the same problem recurred shortly after. Communication has been a challenge, and I feel like I'm left in the dark.

1 year ago

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Verified Customer

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Suryanarayana

I recently had to use my home warranty due to a plumbing issue with my toilet tank leaking. I was pleasantly surprised by how quickly Choice Home Warranty responded. The plumber arrived the next day and resolved the problem efficiently. Overall, a great experience with their service!

1 year ago

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Verified Customer

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Debra

I had a great experience with my blinds; they effectively block out the sun on hot days and are user-friendly. The turnaround time for any claims was excellent. Although my dryer repair took longer than expected, the technician was delightful and responsive, ultimately coming out the next day after I reached out. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Gregory

I had a disappointing experience with customer support. My last service took longer than expected and my issue remains unresolved. Although I usually receive timely assistance, this time it took longer to get a response. I felt frustrated and questioned if I was speaking to a real person. Overall, I'm not satisfied with the service.

1 year ago

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Verified Customer

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Clifton

Dislike the fact that it was times I couldn't get in touch with Choice to find out my claim status. It is misleading to advertise 100% availability and the phones shut down at 5pm! Be transparent up front about your availability. Online is availability but not for everyone. If you are going to offer use of client's technician with reimbursement, give the client time to respond before it is withdrawn. Again your availability is important.

1 year ago

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Verified Customer

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Bonnie Pettis

I am frustrated with the "outsourcing" of customer service and feel the "language barrier at times created or creates a lot of issues, for me specifically with my claim. I have been waiting since June 27th for a repair. An appointment was made without my knowledge or seeing if I had work the day it was made, I called to rescheduled and asked that they have the company doing the repair call me. 6 times an appointment was scheduled, 3 times the tech never showed and I was told "he didn't want to travel that far for one job" the other 3 times again I asked that I be called when it was to be scheduled so I could either take off work or make sure someone was home, never received calls, never got a return call. tried to leave messages on the companies voice mail it was always full. They finally got another company who did come out and they were very nice, kind, thorough, and at this point 3 weeks waiting on a part. I hope this isn't going to be another company that does the same as the first.

1 year ago

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Verified Customer

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Scott

I filed a claim and got denied for a reason I felt was your way out. If it weren't for me having such a a great relationship with my warranty rep I would have been a lot harder. B Lenz went above and beyond for us and I appreciate her. Thanks to here I was able to get a lil something which in my eyes is way better than nothing. Thanks B Lenz for being such an amazing rep.

1 year ago

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Verified Customer

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Shelly

I had Choice Warranty at my old house and never had any problems. Was so impressed with it that I put it on my new house. I’ve recommended it to my sister. She got her Warranty through them and now my son and daughter. In law are considering it for their home as well.

1 year ago

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Verified Customer

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Kathleen Yost

Our microwave light kept blowing out and then eventually stopped working. Submitted a work order and in about 10 days a technician came identified the issue ordered a par and returned in a couple of days replaced the board! Works perfectly! Fast response, trained and professional technician! Perfect!

1 year ago

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Verified Customer

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The DesOrmeaux's

I had the misfortune of my refrigerator going out. I opened a claim and within 10 minutes, a contractor contacted me. He was here the next morning. He had the part I needed on his truck and my refrigerator was up and running in under 20 minutes. I'm very happy with the results.

1 year ago

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Verified Customer

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Jan

I contacted company online. They did email me back within a day and said I would be contacted within 48 hours by their referred repair company. It took 48 hours and then another 1-1/2 weeks before they could come out. That’s a long time to be without a refrigerator. Then we were told that it’s a LG warranty problem and I had to contact LG. I gave the 4 stars because of the wait time. The repair guy was very nice and knowledgeable but couldn’t fix it because it was the compressor under LG responsibility.

1 year ago Edited August 11, 2025

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Verified Customer

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Marian

I was super impressed with the ease and speed my claim was handled. Also with the Pro Plumber company that was called they called me promptly and set up an appt. Their service man was professional, speedy and respectful of our home. He did a great job.

1 year ago

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Verified Customer

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Melissa Rorabaugh

We had the absolute best experience with Choice Warranty so far. Shout out to the plumber that was sent out to our home. The gentleman was very knowledgeable, and was able to located, fix and replaced the part(s) that was needed. He also answered all of my questions with expertise. Thank you very much!

1 year ago

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Verified Customer

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Linda

The price is good for everything they cover! Had an excellent experience with the two claims I've placed. Choice deals with very reputable people, reliable and knowledgeable. Thank you Choice for the peace of mind you've given me.

1 year ago

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Verified Customer

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Sandy

Two different repairmen came to my home for garbage disposal repair and living room ceiling fan. Both told me they could not be repaired so the disposal man (Anthony) would return with a new one. Two weeks later I e-mailed asking if he was coming back. He replied he would be there in five days. The ceiling fan repairman (Arturo) offered me the $70 fan replacement (on July 2nd) and I told him I would get my own and call him when I was ready. I called four days later. Did not hear from him so I sent him a text on July 15th asking if he was going to return. He sent a text back asking for my address!!! Can not believe I had to contact them two weeks after they cashed my checks!!!

1 year ago

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Verified Customer

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Ron

Work was done in a timely manner. Choice Home warranty was a good move on our part. We only have one concern, it seems like the new motor may be smaller or something cause the AC is not able to keep the house as cool as it did.

1 year ago

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Verified Customer

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Pamela

After being a client for over 5 years, I must give my experience mixed reviews. I've had wear and tear of an older appliance dismissed as "abuse." I will say my last few experiences have been more positive. A recent repair of my washing machine was well evaluated, promptly and properly addressed by an excellent professional. I do supervise and pay careful attention to each repair and professional that services my home.

1 year ago

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Verified Customer

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Patricia Jackson

Yallchoice home warranty was good about scheduling my appt only thing I did not like or understand clearly that if something need to be done I have to pay extra 85 never receive and invoice on what the technician did overall your was good

1 year ago

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Verified Customer

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Marian

CHW was very prompt attending to my request for service. I asked them to change service provider because I knew a different one that I had used before and who would come sooner. They complied immediately. The repair was satisfactorily made with no issues unresolved.

1 year ago

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Verified Customer

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Suzanne

The technician seemed to be doing a very good job, but the communication between Choice Home warranty and the service contractors are not very good. I get misinformation from Choice Home Warranty about the scheduled appointment time. It makes it very confusing when Choice Home warranty is telling me a contractor will be there on a certain day and time and then I get another text message from the service contractor that it’s actually on a different day and time.

1 year ago

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Verified Customer

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Melinda Harrington

I filed an online claim on a Thursday evening and didn’t expect to receive services until the next week. I received an email Thursday with a scheduled appointment for the next afternoon. The technician was actually able to repair the ac unit that morning.

1 year ago

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Verified Customer

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Linda Rollins

The service was prompt, professional, caring and eager to help. The company that sent out a technician was also very prompt. The technician was knowledgeable, and wasted no time getting to the problem. He was personable, and friendly. I'm very happy I have Choice Home warranty!!!

1 year ago

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Verified Customer

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Brice

IT'z A Breeze Inc gave bad service. They showed up on time only once. Did not have the right equipment and smell like marijuana. Did not check the AC unit thoroughly. It took from June 7 to 21 for me to realize I need to get it reassigned to different company to get it complete

1 year ago

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Verified Customer

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Dwight Farr

Exelent way they took care of my gas stove, service tech was very friendly, careful removing hardware troubleshooting it also consulting the managment on its issue and found the problem rather quickly, being the ignighter was malfunctioning, and he had the new one to replace it.👍great job

1 year ago Edited October 9, 2025

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Verified Customer

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Rita

Mr. Electric and Simler plumbing were wonderful. Completed work in timely manner and were extremely professional and trustworthy. Sears maintenance wasn't a pleasant experience. Serviceman was unresponsive to questions . My A/C went out on June 17 and finally repair was completed on July 2nd. They seemed t not care that Temps were i. Upper 90s to lower 100s. I've always liked Sears maintenance, bit this was unacceptable. I wouldn't want to have them service anything again.

1 year ago Edited July 7, 2025

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Verified Customer

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Myra

My firs experience was whennmy aerobic septic system alarm went off. When we signed up e were told they could snd out local companies to assist but it wS going to be two weeks on the septic system. We couldn't risk it backing up so we had to spend $500 to have it repaired by someone local. When our dishwasher broke, it took nearly two weeks to get someone out but the repair person was great My next call was HVAC related and they fixed one issue and said I'd need to file another claim when we discovered another problem. Again, took a week. So, a 1 and a 5 comes to a 3 star review My previous home warranty was always out in a couple days. We changed because Choice was cheaper. Maybe now I know why.

1 year ago

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Verified Customer

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Sherman

Home choice warranty is a good company. I only had 2 bad issues with this company one was with my garage door they denied me warranty coverage another one was with my light fixture stating bad maintenance how would I ever know to maintain the light fixture and garage door. They did approve my dryer but still waiting on payment for 3wks now. Only if they had fast payments payout.

1 year ago

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Verified Customer

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Leland Blackwood

The technician came at scheduled time. Inspected the problem and confirmed the failure of the machine and replaced it with a new one. Very professional and friendly. Best decision we have made to select this company for coverage.

1 year ago Edited July 8, 2025

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Verified Customer

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Keith

I used to have First American Home Warranty for about 8 years and they were terrible. I’ve had Choice Home Warranty and everything from being able to place a work order to speaking to a representative has been simple and easy. I recommend them to everyone I know.

1 year ago

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