Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Hal Miller Las Vegas, NV

The washing machine started leaking and a report was made. The repairmen came within three days, ordered the part within two weeks. The part came in and was installed for just the basic fee. It was easy to get the help that I needed for repairs in the house.

2 years ago

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Verified Customer

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Chester Columbus, GA

I have no problem with them. Every time I called if I got a problem from them they responded right away. Great customer service. I just used them last month, my garbage disposal went out. I think it's a great company. They haven't let me down yet. Everything's been going well and I appreciate it.

2 years ago

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Verified Customer

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Carla Gwynn Oak, MD

Good service for the money. The dryer was down and I called to get somebody out, to have a technician out to check it and to see what was going on. They came out and they found out whatever it was and fixed it and it was good to go. Every time I've called they've been pretty good.

2 years ago

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Verified Customer

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Satyanarayana Atlanta, GA

I've had this for more than a year, but we just used it a couple of weeks back for the plumbing problem and it was good. I think it could be better. Until the customer service person came there's an automatic phone call and that was not good.

2 years ago

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Verified Customer

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Martin Columbus, GA

I just used it last month for the garage door spring and everything went pretty good. They were very knowledgeable about the whole situation. They had contacted someone, they contacted me the next day, and within 2-3 days it was repaired. So I would say that was pretty good service.

2 years ago

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Verified Customer

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Robert Friedland

I have had the contract with Choice for more than 4 years. I have made numerous claims over the years and have had prompt service w good service techs. Even when it came time to renew for another 4 years the increase was minimal even w all my claims.

2 years ago Edited November 8, 2025

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Verified Customer

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Anonymous Portland, OR

I believe it was last year, or the year before, we had a power surge and it fried my furnace and Choice referred me to a company here in town and he was able to come out that day actually to give me an estimate and then he came out the next day and replaced the furnace and Choice gave me credit for the furnace. And then this last month my dishwasher died on me, the drain pump had failed and they were not able to find a service person for me, so I had to find my own and I got reimbursed for that.

2 years ago

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Verified Customer

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Gary Gadsden, AL

Had a sump pump go out in the basement and water was backing up and Choice made arrangements for the repairman to come and we called and made an appointment. He was right on time and did work in a timely fashion and everything worked out really well.

2 years ago

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Verified Customer

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Manohar Frisco, TX

My previous experience was not good as I expected with a washer. They could not fix the washer, but I was given a coupon for Lowe's. But they came though. Overall with Choice Warranty, it's good. With vendor experience, it's not good. They need to be competent, they cannot troubleshoot the issue, they just blindly replace the parts.

2 years ago

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Verified Customer

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Christine & Peter Baker Olive Branch, MS

We are so happy with Choice Home Warranty Service. Plumbing issued on Master Bath Shower was completed to perfection and beyond. Our heating system was also repaired professionally. The service technician may not be the Big HVAC companies, same with Plumbing but who Choice contracts with is highly professional licensed technicians.

2 years ago Edited January 10, 2024

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Verified Customer

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Debbie Palos Heights, IL

Choice usually gets someone to call me back within 48 hours. Even when my stove went out when I was trying to make cookies for Christmas. Even with the holiday, they were able to get someone to come within 5 days. Unfortunately I did have to use Choice maybe 6 times, and all 6 times I never had a problem.

2 years ago

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Verified Customer

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James Arnold, MO

I've never had an issue. I think I've filed maybe 4 or 5 claims and I've never had an issue. Just recently I needed to get my heater fixed. They were out here within maybe 3 days and they had it rectified and fixed within the same day when they came out here.

2 years ago

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Verified Customer

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Tommy Havana, FL

We had problems with out air conditioner, I had called a local provider to come out and fix it because I had 20 something people over here for a baby shower and we needed it fixed right away and Choice wouldn't pay for that because we didn't go through them first even though that was a provider. So I was kind of disappointed in that, but every time we've called ahead of time, they've taken care of it.

2 years ago

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Verified Customer

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Daniel White Plains, MD

One time I had issues with my fan in my bathroom. You guys did arrange for someone to come out. However, that electrician didn't resolve the issue, so you went ahead and sent somebody else out to double check, and it turns out that how it was operating was okay, it just wasn't up to the standard that we wanted it to be and they offered different ideas how to get it to where we wanted to be, so that was that was beneficial.

2 years ago

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Verified Customer

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Anonymous

We have had occasion several times to call on our warranty with Choice and every time they responded with a quick contact for a repair. We were even told by one repair man that Choice is the easiest warranty company for him to deal with. We're sold on Choice!

2 years ago Edited May 12, 2025

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Verified Customer

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Anonymous Richmond Hill, GA

The first several times somehow what I asked for wasn't covered. I've had maybe 2 experiences where something broke that they did cover. They weren't meeting the needs that I had, so I was going to cancel them, but then they changed. They have increased the coverage and stuff so I kept them.

2 years ago

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Verified Customer

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Peter Kissimmee, FL

I use my warranty for one of my rental homes. They sent the repairman, they thought they fixed it but the problem continued, I called them back, they sent the repairman back the very next day and resolved the issue. They responded relatively quickly and take care of any problems that I have given them.

2 years ago

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Verified Customer

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Joe Austin, TX

We were having problems with our dishwasher and the gentleman came out very quickly, discovered what the problem was, ordered the part, and was able to fix it. They've gotten back to us quickly every time we've had a problem.

2 years ago

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Verified Customer

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Pamela Olney, MD

The outcome was good. I had to use them to replace my microwave recently. Also with the refrigerator, I guess electronic parts stopped working and I contacted choice. They sent the tech out and he fixed it. They sent me a check to replace the microwave.

2 years ago

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Verified Customer

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James Lake Panasoffkee, FL

We had a plumbing issue with water backing up in our bathrooms and so I submitted the claim and 2 days later we heard from the repair man and he was scheduled to come on Friday, which was 2 days further along, but the issue got worse. So I called the company and they came that very afternoon. The service was excellent.

2 years ago

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Verified Customer

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Brooke Bumbard Garland, TX

I love Choice Home Warranty! They are so professional, prompt, and service focused. I will definitely be renewing my warranty at the end of my term. As a new pool owner I did not know what to expect on how often you'll need repairs and I'm so happy I've had this warranty to provide me with the security I need.

2 years ago Edited January 10, 2024

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Verified Customer

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Jayne E Callahan Laurel, MD

In the past five years, I have had two opportunities to contact Choice Home Warranty for service. They have been responsive and sent a repairman the next day. Therefore, I'm satisfied with their service, and I would recommend the company to anyone who is looking for a Home Warranty company.

2 years ago

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Verified Customer

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ROBERT WRIGHT Roanoke, VA

I HAD MY WASHER GO OUT. SERVICE MAN WAS HERE IN A DAY OR TWO TO INVESTAGATE THE PROBLEM. HAD TO ORDER PARTS WHICH ARRIVED THE NEXT WEEK , AND SERVICE ADVISOR FIX THE PROBLEM . THERE WAS NO MESS TO CLEAN UP. HIGHLY RECCOMEND THEM !O

2 years ago

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Verified Customer

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LaVerne

I appreciated that the technician was courteous, knowledgeable and prompt. He really checked out every part of the HVAC system and identified the problem in a short time. He very quickly repaired the problem and had the A//C running. No problems since.

2 years ago Edited September 9, 2024

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Verified Customer

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Henry Pittman Olathe, KS

I don't know what to say as we are in the midst of a multiple weeks long repair. Sears promptly sent a repairman out, he diagnosed the problem. A week later another repairman came out under the impression it was the first call (he diagnosed the same problem.)The first diagnosis didn't fix the problem so now we are waiting on the second part to arrive to see if that fixes the problem. When I called Choice (approximately a week later)to get a status report (despite what the answering service says, the website does not show anything other than the initial claim), they said they were sending Sears a message asking them to update us on the status of our repair. That was Monday morning and it's now Tuesday evening and no word from them. I'm not upset that the problem has not been solved because that's just the way appliance repairs go. The lack of communication is disconcerting.

2 years ago Edited January 10, 2024

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Verified Customer

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James McLin Tucson, AZ

They usually respond very quickly when you place a claim. Most of their contractors are very good and fix the problem quickly. Every once in a while we will get a contractor that doesn’t show up and Choice quickly replaces them with someone else to do the job. We have been with them for 8 years and are very pleased with their service. Only once it took a contractor over a week to respond. Normally it is the same day or the next.

2 years ago Edited January 10, 2024

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Verified Customer

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Art Taylor Beaverdam, VA

As advertised so far. Payment process could be speedier. Plus approval processes for use of policy holder contractor too long and cumbersome, and resulting time is critical in emergency. Call, resister claim. If emergency, get, say plumbing pipe break repaired asap to preclude say flooding or more in wall damage. Submit claim and you review with owner for approval, and contractor if unsatisfied. (Almost bet prices in this area well below most places and quality better.) How do you quickly get approval for emergency like plumbing and HVAC, especially when no het in dead of winter? Call me.

2 years ago

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Verified Customer

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Darryl / Susan Gretna, LA

My garage door went out. A guy came out and assessed the damage and left in a couple hours, he was in and out fast, quick. They don't cancel appointments, like when you call and get everything fixed on your house, anything that's needed they jump right on it. They don't sit around, they take care of them. Great customer service.

2 years ago

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Verified Customer

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Mary Ann

They've always been right there. I just had a dishwasher problem and the guy came out and told me that I needed a certain part. He came out right on time and said the part was wrong. And that I had to reorder because they sent the wrong part, so he was very, very honest with me and I appreciated that. The service is very good.

2 years ago

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Verified Customer

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Manmohan

It's a respectable company and they do their diligence. I am happy with that. During COVID I needed my warranty for something and I could not get it. They kept on telling me that they could not get anybody and I should get somebody and they'll pay me back for it. That was the only time I felt that it was not there, and that was due to the COVID.

2 years ago

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Verified Customer

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Darrick

They were really helpful, and they sent someone out immediately. When I had two issues, she identified it and said we can just send one plumber out. The plumber was nice, but he came in and I didn't feel like he really fixed the problem. And I said, well did you double check the problem? He said yeah, it's it's fine. He still took my money, even though he only addressed one of the problems. I wouldn't say I have a bad experience, but sometimes its weird.

2 years ago

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Verified Customer

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Kenneth New Orleans, LA

They are just good at what they do. They just do what they say they was gonna do. I just had to use my warranty when my refrigerator went out. It was the day before Thanksgiving and I called them. I knew it wasn't gonna be fixed by Thanksgiving, but it was fixed maybe the next day after Thanksgiving.

2 years ago

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Verified Customer

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Tracie

When I do file a claim, I love the fact that immediately they're assigning somebody to the claim within twenty four hours without me having to call and check and find out what's going on. I only wish that the service charge was lower.

2 years ago

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Verified Customer

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Olga Las Vegas, NV

They came right out when I filed a claim. It didn't take them anytime to respond. It was all very easy. Just recently the pool motor gave out and they came right out and took care of it. I was a little iffy when they described the olans to me, but I but I'm happy I did because I've been very happy.

2 years ago

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Verified Customer

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Anonymous Atlanta, GA

I'm real pleased with Choice home warranty. My air conditioning stopped working and they came out and fixed it. Not too too long ago it was a different unit, the heater was not working. The technician came out, ordered the part, came back and everything was fixed. They've been very responsive and they send out verified technicians.

2 years ago

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Verified Customer

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Anonymous Pinson, AL

It was very simple to contact and put in a claim and then get the technician scheduled and I had no problem. It was very good service. The technician was top notch, was on time, very professional and did not waste time. He got the evaluation and then came up with the fix and got it done and it was a very good experience.

2 years ago

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Verified Customer

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Walter Jensen Beach, FL

I had 2 very small issues and they were resolved fairly quickly after putting in a claim. What I didn't like about it, is we had a fairly decent bedroom fan, not the lowest grade, the fan that was offered was billed as the lowest value. If I wanted to get up to the quality that I had installed, I would have had to pay significantly more, so I don't like the fact that they replaced with the lowest quality fan.

2 years ago

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Verified Customer

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James Suwanee, GA

My garbage disposal had started leaking. I went online and put in a request and that was a Sunday night and the repairman was out on the Monday morning, so it was quite timely. I think it's a well deserved fee and rate for what you get.

2 years ago

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Verified Customer

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Clifford Oxon Hill, MD

Last time I needed a repair on my range and it had to be the motherboard replaced because the clock and the timer, or the controls are not working. The technician came out and ordered the part, got the part and he came back and installed the part. They were very responsive, timely.

2 years ago

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Verified Customer

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Leonid And Inna Warrington, PA

I have problem with my toilets, next 2 days was great. A couple people come to my house, fixed it, and I just pay $65. Second issue was with my refrigerator, and choice home warranty replaced my refrigerator. And third one is my garage opener. Great guy, calm and for a couple hours just fixed issue.

2 years ago

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Verified Customer

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Denise Philadelphia, PA

They were very responsive to my call, and the technician kept communicating with me during the day even though they had put extra customers on his plate. Since he communicated with me so frequently, I didn't have to just sit here and wait for that 4 hour window. And when he came, he was very thorough.

2 years ago

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Verified Customer

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Charles Barsness Prior Lake, MN

Called Choice home warranted, washer wasn't working , had apt. For repair in less than 2 hours, repair man contacted me and asked what machine was doing out, he said most likely pump was problem . He came Monday, pump was problem . He replaced pump and was gone in 45 min. And this was on thanksgiving weekend, thankyou , extremely satisfied

2 years ago

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Verified Customer

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Robert j Wiberg Pahrump, NV

Our warranty just barely became active and our garbage disposal stated leaking. We felt guilty about calling about something so soon. They sent a technician out, he took some pictures came back the next day. Couple hours and it was all replaced.

2 years ago

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Verified Customer

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Frugoli-Pat Sparks, NV

The blower went out on the heating system and the house was growing cold by the day and by the time I got hold of them, they had a contractor out and had the problem fixed in one day with a new motor. They got the problem solved quickly.

2 years ago

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Verified Customer

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Linda T Florence, AZ

They kept in contact with me as far as my appointment schedule. The only thing I was disappointed in is having to wait four days for the vendor to come out and fix the garage door. We live in a very rural community so not a lot of people come out here.

2 years ago

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Verified Customer

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Idell H Blum Green Valley, AZ

Choice Home Warranty customer servicce was courteous and quick to assign a repair company to my claim. The repairman was quick to respond and very knowledgeable. Choic Home Warrantly is an excellent company and I highly recommend them.

2 years ago

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Verified Customer

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KEITH DAVIS Sylmar, CA

Based on my limited experience (one year, one claim) Choice itself seems very professional, but their vendors leave a lot to be desired. It took one month and three vendors to get service on my washing machine. In the end, the determination was made to replace the machine and give me a credit for a new washer. Choice allows itself 30 days to send me a voucher for Lowe's, and believe me, I will be counting the days.

2 years ago

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Verified Customer

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Noel Schleifman Jamesburg, NJ

They're very responsive to my issues when I call them. The contractor comes over within a day or two of my call and if the machine can't be repaired the approval process for compensation is completed within the day of the repairman's visit. The only issue I have is that the compensation took 30 days in one instance and 20 in the other. E gifts are issued which can be done much sooner rather than wait to replace the machine which is inconvenient .

2 years ago

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Verified Customer

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Norbert Redekosky

Great customer service, and prompt response to my needs. The only problem is tat i had to wait for the parts and had to pay for the delivery. According to service rep. , delivery was not refunded , but I don’t think it is fair because this issue was never addressed when I purchased insurance. Other than, im very happy with HCW.

3 years ago Edited July 8, 2024

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Verified Customer

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CAROL Smyrna, GA

Choice has provided excellent and responsive service whenever I've needed help with the maintenance of my home. There is nothing scarier to a single woman than to have problems with some malfunction in the home. Choice removes the fear because I know they will be there when I call. I have nothing but good things to say.

3 years ago

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