Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Ronnie

It has been my experience that the technician they send try to find things that would exclude an appliance or system from coverage; often claiming that a problem is caused by some part of the unit that is not covered. It is a roll of the dice whether it will be covered and you have to pay the service fee for someone to do the diagnosis only to tell you that your appliance or system had a malfunction that is not covered by warranty. I was told that my AC unit was not old enough to have a problem; an AC unit that was 14 years and 10 months old. They said it needed to be 15 years old. The tech claimed that the compressor shorted out but the compressor is still working, just not efficiently which is why I filed the claim in the first place. Another time a broken tank on a toilet was alleged to be a problem with a flange. Yet to see an item that is actually covered.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Walt

I’ve only needed to use the warranty once because my dryer quit. I made a phone call and they repair company had an appointment made and the came out then ordered parts and they put them in and now everything is fine. The response was immediate. It was only a week later and everything was cared for.

4 years ago

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Verified Customer

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Michael

I wasn’t happy with the last company I had so I switched. It’s all been positive. I have no complaints. The price is good. Sometimes it is hard to get things fixed right away because I live in a smaller area, that is my only complaint. but when my dishwasher was leaking they set someone up to fix it in a few days.

4 years ago

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Verified Customer

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Debra

They’re excellent. I have been very pleased. I’ve used it several times for my refrigerator and different plumbing issues and air conditioner and it is very easy to get a person on the line and file a claim. They came right and did all the repairs.

4 years ago

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Verified Customer

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Eddie

The technical people they partner with are very good, very professional, and very knowledgeable. Customer service is always responsive and accurate in a timely manner. There is less than a 12 hour turn around. I have used my warranty a number of times, the last with the ac unit, and it was resolved less than 24 hours later.

4 years ago

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Verified Customer

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Joann

Overall my experience has been superior. They provide their customers with good quality and good professional service. You don’t have to wait a long period of time for feedback from the company. I was pleased with the payment when I had a replace my refrigerator because that appliance is very expensive.

4 years ago

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Verified Customer

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Krishna

So far my experience has been very positive. The work is done on time with reasonable expectation. If there is a delay, I can choose the service guy and then I get a check back in a couple of weeks. I never have an issue getting service.

4 years ago

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Verified Customer

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Kimberly

Choice seems to be top of the line service. They’re dependable, reliable, and trustworthy. The people are polite, courteous, and understanding. Once my garbage disposal wasn’t working and they came out and saw that the old one wasn’t installed correctly and made sure the new once was installed correctly.

4 years ago

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Verified Customer

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Janaki

So far I’ve had a good experience with Choice. Anytime I need them, they are there, whether it is a weekend or weekday. The pricing is extremely reasonable. Not everything is covered. They don’t beat around the bush and let you know if something is covered and if it is covered, they take care of it.

4 years ago

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Verified Customer

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Anonymous

Customer support is usually very responsive online but if you call them, you have to wait a good time. I think it is a great value. I got the 5 year plan. It had already paid for itself. I had to use my warranty to fix my AC. They quickly assigned someone. We got the parts ordered without out of pocket expenses. They are very efficient.

4 years ago

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Verified Customer

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Stacy

Occasionally when I call customer service, they are hurried and not friendly. I don’t think they give enough allowance to fix things properly, for example I paid eighteen hundred dollars for a cook top and they would only gave me five hundred dollars to but the some other brand. I was pleasantly surprised when I filed a claim on the weekend for the toilet and they got someone out on Monday.

4 years ago

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Verified Customer

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Linda

For the price you can't go wrong. I’ve never had an issue. I think I would have an issue if I wen with another company. I am happy with how customer service handles things. Every time I needed to use the warranty, they’ve handled their business and get the job done.

4 years ago

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Verified Customer

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Paul

They’re fabulous. We’ve used the warranty several times, one time for our dishwasher and another for our garbage disposal. They were able to fix it both times because they people knew what they were doing and did a good job. They are able to find people quickly too.

4 years ago

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Verified Customer

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Monique

Choice Home Warranty gave me a really good deal that is a good value. Whenever I have an issue, they have gone above and beyond to help me resolve it. I needed to use my warranty because there was a clog in the kids’ bathroom and they came out and fixed it no problem the next day. I was very pleased. They were very professional.

4 years ago

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Verified Customer

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Carol

They have the best deal. I’ve only used it once, but they were available right away and had someone out in a reasonable amount of time. Also they followed up to make sure the job was done correctly. They are very professional and use good people. Service was great.

4 years ago

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Verified Customer

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Janice

From customer service to the technicians and even management, I feel I’ve gotten excellent service. There is quick turn around and the jobs get done professionally. You don’t have to worry about repercussions as far as if something gets broken again. I wouldn’t go with any other service.

4 years ago

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Verified Customer

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Lou

Whenever I call them and tell them I have a problem, they get back to me within 15 minutes ready to schedule somebody to come out and take care of my needs. The payments are reasonable and the company is trustworthy. It’s a great service.

4 years ago

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Verified Customer

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Marilyn

Absolutely worth it. Their copay is the lowest and they are always responsive; they get someone out as quickly as possible. I’ve really satisfied with the speed of the claims. Everyone who has come has been very cordial and accommodating.

4 years ago

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Verified Customer

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Jason

It's a good company to go with. I have recommended to several people. It’s not the absolute best customer service but it has worked out for me and for the most part everything has gone smoothly. I had an issue with my stove and the repair man actually ended up causing more damage to it. I had issue getting it replaced but eventually the decided to give me a few hundred bucks. I had used them before for my AC and the company they sent for that was phenomenal. Most things the service has been fairly decent and they stand behind things.

4 years ago

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Verified Customer

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Scott

I did all my research and this seem like it is one of the better options. With the service we have received in the years, they have been very responsive. The people are good at using empathy so I’ve had nothing but positive experiences so far.

4 years ago

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Verified Customer

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Chris

They’ve covered a lot of the general problems we’ve had over the years. Recently my dryer stopped heating and Choice Home Warranty got a technician out the next day and he repaired the problem. Every time I call, my problem is resolved.

4 years ago

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Verified Customer

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James

Cost effective and so far they’ve done a really good job. When you put in a claim, they respond within an hour or two with a contractor. The people that come are qualified and certified. It’s affordable, not much to spend every month, and when a repair man comes out you pay a minimal fee.

4 years ago

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Verified Customer

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Brenda

i am disappointed in the misrepresentation of if we can not fix it we will replace it when in actually it is if we can not fix it we will give you what is would cost to get the same item which in my case is not possible since it is no longer made. and does not include delivery and instillation.. But with that being said it is better than the sears protection plan.

4 years ago

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Verified Customer

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Mary Hilton

Quick and quality service! We have used our Choice Home Warranty twice, once with a plumbing issue and once with an air conditioning issue. They were very prompt both times and quickly fixed our problem! We highly recommend Choice Home Wart to take excellent care of your home!

4 years ago

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Verified Customer

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Tiffany Jones

Great company! Iâ€šÃ„Ã´ve heard great things about this company and I have been with this company for four years now and I have sent several of my family and friends to this company they are always available to take care of your needs

4 years ago

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Verified Customer

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Saritha

My friend recommend Choice to me. I had to use them for my microwave and my pool pump and my water heater. They respond quickly. I’ve never had to call them back again. The water heater guy wasn’t good so I had to hire someone else but he didn’t charge me.

4 years ago

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Verified Customer

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Arthur

I have had many experiences with them. The first time I needed my warranty was three days after I moved into my home when the washing machine was broken. The first person they sent me was very bad and as soon as I informed them, they took care of it and set an individual up to help me. Since then they have sent very efficient people. It is worth the money you pay out each month.

4 years ago

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Verified Customer

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Zenon

I used to have American Home Shield and I needed to try someone else and I picked choice when my other contract ran out. The customer service is really good. They always keep me notified and only when I called about my ceiling fan did it take a bit longer. Since covered, things are more online.

4 years ago

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Verified Customer

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Alexander

Outstanding! Very good value for your dollar. Everybody was friendly and seemed concerned and professional. We had a problem with the garage door opener and the technician came out and fixed and now it is working fine and the amount we paid out of pocket is much less than what we would have paid before.

4 years ago

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Verified Customer

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Ellwood

They react to any issues I have quickly. The last time, the guy came out and the unit failed less than two week later so they sent another guy and he showed me what was wrong and fixed it and it is still working. They have been prompt and professional when we have used them.

4 years ago

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Verified Customer

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Lenora

I’ve used them twice and they were excellent. I did it online and it was really easy. A person called within an hour and scheduled a person the next day. It is excellent quality. I told my daughter to have it in her new home.

4 years ago

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Verified Customer

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Elena

We choose Choice or the value and the excellent reviews. They were prompt and the service person they sent out was very respectful even during Coved. He wore a mask and was very careful to put his shoes on ever time he went in and out of my house.

4 years ago

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Verified Customer

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Lloyd And Nichole

Seems like a good value and so far everything is good. I wish the checks would go a little faster but other than that it is good. Every time I’ve needed to use the warranty, they get back to me in a timely manner and there are no problems getting things fixed.

4 years ago

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Verified Customer

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Joesph

We’ve had is for three years in this residence and we are transferring the policy over since it has been paid for through May 2022. They’re very courteous, prompt, and knowledgeable. They respond efficiently. We are pleased with the pricing. They are fantastic.

4 years ago

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Verified Customer

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Sonya & Jackie

The price of the warranty is more than reasonable when you get something fixed. It’s definitely worth the price to have the peace of mind. When I called in for my claim, it was easy to file and they got someone out here in a short period of time.

4 years ago

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Verified Customer

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Evelyn And Stanley

There have been no problems when we call in. They send someone out and they do the job and everything is fine. Once they didn’t service something but that was my error because I didn’t understand and thought everything was included.

4 years ago

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Verified Customer

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Shauna

Every time I have an issue, they take care of it. Recently my fridge went out and told them what was going on and the next day they had a guy out. I had another issue three months ago with it so they didn’t charge me this time because the first guy charged me and it was fixed within a week.

4 years ago

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Verified Customer

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William

I would recommend Choice Warranty to all my friends and relatives. I had a different company and they didn’t do right so I decided to go with Choice Warranty. They provided the service that I need. When I make a claim, they immediately jump on top of it and take care of the problem.

4 years ago

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Verified Customer

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Yvette Rhebok Las Vegas, NV

Resolved problem to our satisfaction. We've had our home warranty for year and generally never had to use it, but this was the year for breakdowns. A/C luckily was just a fuse and dryer was unreliable, but given credit to replace, so overall very satisfied.

4 years ago

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Verified Customer

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Brian Smith Cordova, TN

It is very convenient to be able to contact CHW for all issues instead of having to find a resolution on your own. Normally the service call is actioned very quickly. My only concern is that many of the companies that come out for service calls are very difficult to research. It's very difficult to find any information on them, and they arrive in unmarked vehicles and no type of uniform, so I'm left wondering, " Is this company qualified to perform the work?"

4 years ago

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Verified Customer

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Kristiann Parker, CO

Setting it up was easy. Everyone was considerate and answered all the questions. They were very helpful and did a great job with my most recent claim. My microwave quit functioning and it got fixed. The outcome was very satisfactory.

4 years ago

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Verified Customer

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Beverly Gasburg, VA

They do service as quick as they can. I live in a rural area so there are a lot of services that don’t service my area quickly but they have been very cooperative and get someone as speedy as they can. One thing is I did notice the price went up and I didn’t get anything that told me that.

4 years ago

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Verified Customer

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Peggy Louisville, KY

They really work with us being seniors to help us. The respond the next fay and get service people here within two days and order parts in no time. I am highly satisfied with them. The price is pretty awesome for the warranty and I can’t say anything bad about the copays.

4 years ago

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Verified Customer

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Betsy & Jason Charlotte, NC

I’m a real estate agent, I only refer Choice Home Warranty, I’ve probably set up about 20 different policies. It is easy to request someone to come out and help when something is wrong. I had a terrible experience but that was not Choice’s fault. It was the contractor but they should put in a system so they know not to refer a vendor to your house again. Other than that everything has been fantastic. The call center is frank so I know I can count on them to explain the policy.

4 years ago

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Verified Customer

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Rob Bristol, VA

I’m in real estate and I recommend them on home sales and I have also purchased them in my own home. They are very prompt. MY HVAC system would not cool and they were out almost immediately and repaired it. I have never had any issues and my clients love them also.

4 years ago

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Verified Customer

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Ruth Upper Marlboro, MD

The technician they sent out to do my repairs on my dryer is very professional. He analyzed the problem first and had the part in his truck and was able to make the repair. When I call choice it is not automatic, I was able to talk to a representative, so I was pleased.

4 years ago

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Verified Customer

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Nancy Philadelphia, PA

Choice Home Warranty is the cheapest but they are still prompt in getting back to you with companies who come out and do whatever you need done. Most of the companies are pretty good to work with and are prompt and courteous and know what they are talking about.

4 years ago

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Verified Customer

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Linda Henderson, NV

A friend had Choice Home Warranty and liked it and told me to get it. Each time I’ve called, they’ve sent somebody to fix the problem and I don’t have to pay a big repair bill, I just pay $45, other companies are $75 to $85. I thought the water heater should have been covered but it isn’t. I just told my other friend about it.

4 years ago

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Verified Customer

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Peter & Patricia Kansas City, MO

Any time I call and need something, they’re right on it. They take care of me. I had a garage door that broke some springs and the motor went out. They didn’t cover the springs but they do cover the motor and the track. I am happy knowing if something goes wrong in my home, they come almost immediately.

4 years ago

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Verified Customer

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Anonymous Richardson, TX

Over the years service has been improving. Initially it was okay but they have improved gradually and they keep me on a grandfather plan so the service fees are pretty nominal. I get appointments the very next day or two. I uses it almost once every year.

4 years ago

Choice Home Warranty Reviews