Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Sayeed

Any concerns I have they answer. I don't have any complaints with the customer service desk. I had a problem with the outlets in my rental property. That same day they got back to me and the next day he fixed the problem. So it's pretty quick prompt response.

4 years ago

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Verified Customer

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Anonymous

My air conditioner was making a lot of noise. I called in to Choice and I put in a complaint. The very next day a technician came to check out the air conditioner and they found that the motor had blown out. He was back the following Tuesday and they repaired the conditioner.

4 years ago

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Verified Customer

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Patricia

Last year I needed to use my warranty because my air conditioner wasn't running correctly. They sent out some buy and I don't even know that he really paid attention to what I was saying. Because it was towards the end of the summer I didn't worry about it too much but I paid sixty dollars basically for nothing becasue the guy did nothing. And next time I called again, same issue, the guy that came out this time actually listed to me and I explained to him what was going on and he said we needed to replace the fan.

4 years ago

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Verified Customer

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Toni

I've had reliable and speedy service. Most recently our freezer and garage went out and we really needed it fixed quickly. I hopped online, I submitted a claim. They emailed me back probably within a couple of hours and said that somebody was going to be there the next day. Somebody was there within two days and within a week it was repaired for the sixty dollar fee. So it's awesome.

4 years ago

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Verified Customer

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Jie

Customer service is very patient. The first experience, they couldn't find a contractor so it was delayed a couple days but after the first two years, they always come and get contractors to be on the job so the turnaround is much better than before.

4 years ago

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Jonny

It's a little frustrating sometimes with trying to get through the extensive menus on the phone. It seems to be pretty standard with most organizations, but it just takes a long time sometimes to get through to talk to the person. Usually within the next day after I called in for a service, they respond with a service technician in the area. Sometimes these service technicians take a little long to get out to you.

4 years ago

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Verified Customer

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Jeanne

Any time I have ever had to call, they returned the call right away. I didn't have to call back or wait, it was like right away they paid attention to what I needed. If they can't fix an appliance then you get a new one. Ther prices are fiar, the workers they send out to do the job have been really professional.

4 years ago

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Verified Customer

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Linda

Anytime I go online to put in a claim, they've replied right back to me. They get someone out here quickly. The individuals have always been nice, professional. I think one time, Choice did not pay for the repair but it was understandable.

4 years ago

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Verified Customer

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Ralph

Last week I had a garbage disposal go bad. They set up a contractor for me, which was about a week out. Contractor showed up and replaced it without question. Customer support is very responsive. It usually doesn't take very long after I submitted a request to get a response with a contractor already notified.

4 years ago

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William R

The first time I had someone come out and they didn't fix it right. I don't use it that often so when I did use it, it was like thirty-five days after this guy came down and fix it so I had to call and have to come back out. Of course it was thirty days after so I had to pay forty-five dollars again.That's the only argument I have. But overall I'm very pleasd with Choice. I'm pleased with the value I get.

4 years ago

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Verified Customer

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Yvette

Sure recently I had a water heater issue it took awhile to kind of get to the bottom of what was going on but what we did in the matter was resolved and In a pretty timely manner again it took a little bit of back and forth because I couldn't quite identify the issue but once it was done and the issue was resolved.

4 years ago

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Verified Customer

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Susan

I had a problem about three weeks ago. I had a leaky faucet in the master bathroom. Every plumber I called, nobody was available. I called choice and they had somebody here within three hours and they fixed it. They get somebody here as quickly as possible.

4 years ago

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Verified Customer

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Susan

They take your call and within hours thay call you back with an appointment from a local repairman, within 24hrs. Every repair company I've dealt with has been pleasant, efficient, knowledgable, and has fixed the problem right then..

4 years ago

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Rita Wright

If they deem the item needs to be replaced, they do not give you the replacement amount. They only give you a fraction of what the item is worth, e.g. my dishwasher: they gave me $300.00. You cannot buy a new dishwasher for that amount.

4 years ago Edited January 10, 2024

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Verified Customer

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arlene

Awsome company! My dryer stopped working and I didn't know what I was going to do it was in the evening I call first thing in the morning dryer was working by early afternoon!!!! Great Service! Yes I will use them again if I have anymore issue with anything else!

4 years ago

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Verified Customer

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Phillip

I had a leak in the kitchen sink and I called Choice Warranty and a couple of days later they sent a technician over and it's under warranty so I called the faucet company and they shipped one to the house and then your technician came back and installed it. I was very happy with the response when I called and needed service.

4 years ago

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Verified Customer

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Carolyn

I thought that I had bought the extended warranty for the roof and everything. I found out later that I didn't and then they wouldn't let me purchase until my year's up. My dryer quit working. They sent somebody out in the next day and they fixed it and that's great. They're very nice.

4 years ago

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Verified Customer

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Vicki Eugene, OR

They respond right away. They're a fair price, courteous, makes me feel valued as a customer. My stove burner stopped working so I called them and they sent someone out and determined that there was a problem. Came back and fixed it.

4 years ago

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Verified Customer

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Robert Phoenix, AZ

Just recenty our washing machine went out. They called a company to come out and fix it and they were here within three to four hours and were able to solve the problem. Both claims I've had were handled very quickly and efficiently.

4 years ago

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Verified Customer

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Deddra Duncan, OK

They call and check on us while waiting for service and make sure we were taken care of. We've used it several times. The central air and heat unit had a problem. The first technician couldn't do it so they sent me somebody that knew what they were doing. They're just very personal and very thorough with the customer care.

4 years ago

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Verified Customer

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Lonnie New Braunfels, TX

My garage door opener motor quit working and so I called and they sent a guy out. He ordered parts , the parts didn't fix it, so then they replaced it with a brand new one. When we file a claim, within an hour or two we have a fendor fixing us to a schedule for a repair.

4 years ago

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Verified Customer

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Lytia Atlanta, GA

I needed to use my warranty for my plumbing and they sent a technician out immediately and handled it. I also needed it to get service on my air conditioner and when they could not repair it they paid me a percentage to have it done.

4 years ago

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Verified Customer

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Judi Salem, OR

Customer service was very helpful and pleasant and no trouble with their responses at all. The last claim was our kitchen range. One of the burners wasn't working and the oven seemed to have a short in it and somebody came in the very same day back just a couple hours later and fix it no problem.

4 years ago

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Verified Customer

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Marna And Sal Pahrump, NV

I called about a claim and they had somebody here that same afternoon and fixed it. My air conditioner was making really loud grinding noises and I noticed that my utility bill had been going up so I called them and they sent somebody out and that was the end of the problem. He was very courteous, very kind, very fast.

4 years ago

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Verified Customer

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Charles Reno, NV

I just recently had a furnace problem so I called in and put in the claim. The contractor who did the work contacted me almost immediately. I was amazed at how fast they responded and came in and diagnosed the problem. I had to wait a couple days to get the necessary part and fix the problem. It was a good experience.

4 years ago

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Verified Customer

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Tim Maitland, FL

Any time I've had an issue, I've called them and they set it up and somebody always comes out. Most recently my dryer went out so they sent out an appliance person. The only issue is the appliance person couldn't fix it because it was an electrical issue. So I had to pay for two payments for the appliance guy and the electrician guy. But it was taken care of.

4 years ago

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Verified Customer

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Tennille Charlotte, NC

They've always responded to me in a short amount of time. They've answered my question and the service has been great that I've received. My garbage disposal was not working and they came out within forty-eight hours and ended up replacing the garbage disposal with no problem.

4 years ago

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Verified Customer

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Dorothy Gwynn Oak, MD

They always have someone to answer the call. They get workman expeditiously. I needed to get my washing machine repaired. I called it in and the next day they had someone here at the home. They had to order parts and the parts came in when they said. They came out and finished making the repair.

4 years ago

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Verified Customer

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Mary

They've already always been very prompt and anything we needed to have corrected in our appliances or fixed or replaced or anything so we've had in a long time and I've been very happy with them. Just recently, our oven went out and we called Choice Home Warranty and they are sending us a check to replace the cost of a new electric oven.

4 years ago

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Verified Customer

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Nancy

I'm able to get service quick--as quick as I could call somebody--and the follow through is always good. Usually come out to fix it like this last time the tech had to order a fan motor weight. He was able to pick one up locally and had it back to me that afternoon. Pretty good service record for me.

4 years ago

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Verified Customer

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Harry

I've always gotten support immediately, probably within hours of making a claim. We had no air conditioning, it was a couple weeks ago, and it was very hot and got a call right away. The gentleman came out the next day and he fixed the problem and everything was good. Prompt and complete service.

4 years ago

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Verified Customer

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Juan Stone Mountain, GA

When I filed a claim, I went online and within thirty minutes someone called me and they came out the next day. It was great service, great timing, and an excellent service guy. He was friendly, knew what he was doing, and didn't try to sell me anything extra, just fixed it.

4 years ago

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Verified Customer

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A La Vergne, TN

I used it today. For some reason my heating utin went out and I got a quick reply, very courteous, and it works for me. Customer service is great, very professional and caring. The guy who came out to service me was very knowledgeable and he knew exactly what was going on within five or ten minutes and he took care of it immediately.

4 years ago

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Verified Customer

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Judi Ocala, FL

My claim was handled in a timely manner. Within a couple of days it was all settled. I called the company and told what my problem was. They had somebody call me and then within two days it was taken care of. Quick and efficient.

4 years ago

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Verified Customer

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Ryan Birmingham, AL

There are multiple ways to schedule appointments and phone or email confirmations are good, they work really well. I had a leaking refrigerator that the water would not work and they sent out a technician. It took him a couple of visits but he got it fixed for me and it's working fine now.

4 years ago

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Verified Customer

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Sheryl

The first one was when the garbage disposal stopped working and I called and they sent somebody out the next day and they fixed it real fast. We had a little trouble with the first electric company they sent out but eventually they got the right people and got the job done and everything works perfect so they were good about sending someone else when the first service people didn't work out.

4 years ago

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Verified Customer

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Drucilla

WE've had really good luck with this. As soon as we call, someone takes care of us and they send one out in a reasonable length of time. One time our microwave quit working and it was the latch on the door. The gentleman came and fixed it in like five meniutes.

4 years ago

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Anonymous

They've always gotten back to me. As far actually covering things, it doesn't always do that. My latest claim was on a microwave built-in and the digital display was going out and they did send someone out. They said they couldn't replace it. The cost is going to be more than the microwave. They made me an offer that I already knew I couldn't replace the microwave for so I denied that. I did work with someone who was able to get me a little more, still not as much as I think it's going to cost to replace the microwave but I'mjust waiting for that check. It would have been nice if the check could come faster, I haven't seen it yet.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Verified Customer

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Thakor

Ten days back I saw this brownish kind of water coming out of my water heater and I called and Choice Home Warranty was good enough to arrange for somebody to come call me withing three days. It was timely and the technician who came knew what he was doing which was good to see.

4 years ago

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Verified Customer

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Patrick L. Kansas City, MO

We signed up for Choice Home Warranty when my father-in-law lived with us. We had such a great experience, I renewed for another five years. Whenever I placed a service request, Choice Warranty was responsive that very day getting it scheduled for service. If they could not fix, a replacement offer was made.

4 years ago Edited January 10, 2024

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Verified Customer

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Pamela

They met my needs when I needed it and answered all my questions They were on point, they were back in a matter of minutes. Once we spoke I started receiving emails, after the email I got the service call and everything just went smooth.

4 years ago

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Verified Customer

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Donna Conway, AR

A couple weeeks ago it was hot so I turned on the air and I had to call them to do a claim on my air condition unit and they sent someone out the next day and had it repaired within a matter of maybe three days so I was pleased with that.

4 years ago

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Verified Customer

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Donna Warrenton, MO

I got an immediate response on the two different calls I made. When I bought this condo last month it was great. I called and said I needed my door locks changed and within two hours there was a locksmith here so I don't think you could improve upon that service.

4 years ago

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Verified Customer

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Kathleen

I needed to use my warranty to fix my garage door opener. I called in and had an immediate answer to my problem and they had set up an appointment for me. The company that they requested came out and they did a good job and got it done quickly. It was quick and accurate and nice and professional people they did a very good job.

4 years ago

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Donna Waxahachie, TX

They're not always super fast at responding but most of the time they are. Once when I used it, my double oven wouldn't work. What happened was that the part is no longer available and they chose to replace the item but instead of giving me enough money to replace it, they gave me just a partial amount of money so I had to take a lesser item than what I originally had.

4 years ago

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Belinda Ellenwood, GA

My disposal went out they came the very next day and they were able to install it the same day. I had a very large type disposal but he had it with him and installed in less than an hour and I was very pleased. Customer service is great and technicians are great.

4 years ago

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Verified Customer

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Bill And Diane Cincinnati, OH

I use a warranty a couple of times everything's been very quick very professional the people they sent out have always been very courteous and address the problem immediately. Everything's very quick and expedient and everyon'es been very professional.

4 years ago

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Verified Customer

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Melissa Sylvania, OH

The last time was for water heater repair. They stood behind the guarantee and replaced the water heater. The service was exactly what it said it would be except for one time which they did not cover the balance of my electric light.

4 years ago

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Anonymous Tampa, FL

it was a couple weeks ago I schedule someone to come out because of my error condition I and they made the appointment or I think it was like the twenty third that Monday but nobody showed up nobody called so I called them and they re scheduled me for that Wednesday and if somebody showed up and he was he was very very good person.

4 years ago

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Verified Customer

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Shirley Jefferson, NC

I guess about two weeks ago my garbage disposal was not functioning and I called him up and say that that was all this Friday and five too fast technician out here and he replaced. They did not do it as quickly as I would like but it was quick enough on circumstances.

4 years ago

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