Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Annette

I had a great experience with customer support. They were very responsive and helpful when I needed to replace my washing machine and hot water heater. Their assistance made the process much easier, and I truly appreciated their attentiveness.

1 year ago

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Verified Customer

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Adeola

I've had mixed experiences with customer service. While they dispatch technicians quickly, the wait times for parts can be frustrating. I've dealt with unreliable technicians before, and I'm currently waiting for my electrical issue to be resolved. Overall, I appreciate their efforts but wish they could improve their supply chain to expedite repairs.

1 year ago

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Verified Customer

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Anonymously

I've had positive experiences with Choice, receiving quick responses even on weekends. However, I wish for more personal communication when needed. Recently, they promptly addressed an AC issue, and their technician was very helpful. A similar experience occurred with my furnace repair, where the response was also quick and efficient. Overall, a reliable service!

1 year ago

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Verified Customer

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Madleine

I had a mixed experience with the service. While communication could improve, I was pleased with the prompt response when my furnace broke down. The technician quickly diagnosed the issue and replaced the faulty part, getting everything back in working order. Overall, I'm satisfied with the repair service, despite a couple of minor hiccups.

1 year ago

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Verified Customer

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Jill

I've had mixed experiences with the service. While most interactions were good, the delay in receiving an e-gift card for my broken washing machine was frustrating, forcing me to use a laundromat for weeks. On a positive note, when my heater broke, the warranty company promptly addressed the issue after I had to call my own contractor. Overall, there's room for improvement in communication and response times.

1 year ago

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Verified Customer

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Michael

I had mixed experiences with the service. Initially, a repairman for my sink was not great, but they quickly sent someone else who resolved the issue. I appreciated their diligence despite my frustration. A separate incident with my washing machine went smoothly; they responded quickly and fixed it on the spot. Overall, they do well, though experiences can vary.

1 year ago

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Verified Customer

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Adriane

I had a mixed experience with the service. Initially, I was frustrated with the first repairman, but the company quickly sent someone else who did a great job fixing my sink. I appreciate their diligence in resolving the issue, even though the first attempt wasn't ideal. Overall, they handled it well, and I recognize that service quality can vary.

1 year ago

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Verified Customer

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Larry

I had a frustrating experience with customer service. They seemed automated and unhelpful. I had an issue with my water heater that they refused to cover, despite my extended warranty. I felt misled and disappointed. On a positive note, my garbage disposal fix went smoothly, but overall, I'm dissatisfied with the service.

1 year ago

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Verified Customer

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Jeff

I had a great experience with their service. They were very responsive and exceeded my expectations by sending someone out earlier than promised when my kitchen light fixture needed replacement. I appreciated their quick action, especially after dealing with a washing machine issue that required urgent attention. Overall, very satisfied!

1 year ago

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Verified Customer

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Jeff

I found the service incredibly easy and efficient. When something broke in my kitchen, I called for assistance, and they promptly came to fix the issue. Overall, it was a great experience with responsive support that made the process smooth.

1 year ago

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Verified Customer

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William

I had a great experience with the service. They promptly addressed my needs and resolved a toilet issue I had last month. Their quick response and effective solution made the whole process smooth and hassle-free. Highly recommend!

1 year ago

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Verified Customer

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Jacueline

I've always had a positive experience with customer support. They promptly send out technicians when needed, and I recently had a clog in my drain that was fixed within a day. Last month, they also resolved a toilet issue efficiently. Highly satisfied with their quick and reliable service!

1 year ago

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Verified Customer

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Jennifer

I've always had a positive experience with customer support. They promptly arrange for a technician whenever I need assistance. Recently, I had a clog in my drain, and they sent someone to fix it within a day. Just great customer service overall!

1 year ago

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Verified Customer

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Jennifer

I had an issue with my air conditioner going out, and while the representative was prompt in providing temporary cooling, I found the communication from the warranty company lacking. I expected better updates on the situation. Overall, the service was helpful, but clearer communication would have improved my experience.

1 year ago

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Verified Customer

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John

I've had ongoing issues with my refrigerator since summer. Despite multiple appointments and a technician's visit, the problems remain unresolved, leading to water damage in my home. Communication has been poor, and I feel let down by the service. I filed a claim, but the lack of follow-through is frustrating.

1 year ago

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Verified Customer

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Kristin

I had a great experience with customer support. They were prompt and arrived quickly to address my issues. The technician was well-prepared, fixing my washer efficiently and leaving everything clean. I also had to use their service for my microwave and oven, and they handled those repairs just as well, resolving the problems effectively.

1 year ago

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Verified Customer

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Don

I had a great experience with the service. They were prompt in responding and arrived on time for repairs. When I needed to use the warranty, they efficiently set up my account and provided the necessary information quickly. The technician was prepared with the right parts and left everything clean after fixing my washer. Highly recommend!

1 year ago

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Verified Customer

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Harry

I had mixed experiences with customer support. Some technicians were helpful, while others were not worth the visit. A recent issue with a noisy garbage disposal took persistence to resolve, but the claims manager eventually offered compensation. Overall, while there were frustrations, some technicians went above and beyond to assist.

1 year ago

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Verified Customer

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Susan

I had a great experience with Choice Home Warranty. They were very responsive and sent a technician quickly to fix my ice maker. The young man who came was friendly and helpful. I’ve also had issues with my HVAC system, and they handled everything efficiently when my original company didn’t. Highly recommend their service!

1 year ago

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Verified Customer

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Marianne

I had mixed experiences with my HVAC issues. While Choice Home Warranty was helpful in addressing malfunctions, I've faced problems with the initial service from technicians. Some installations were done incorrectly, leading to extra costs on my part. However, Choice did reimburse me for some expenses. Overall, they provided good support when my HVAC company fell short.

1 year ago

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Verified Customer

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Paul

I found the service helpful and it worked perfectly for my needs. However, I faced a delay with my hot water heater repair, which took much longer than expected. I decided to handle the replacement myself instead. I also requested service for my air conditioner, but I was told to wait for warmer weather for proper testing.

1 year ago

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Verified Customer

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John

I had a mixed experience with customer support. Initially, I found them lacking, as they didn't cover my issue. However, when I faced a circuit breaker problem, they resolved it on the same day. Overall, there's room for improvement, but timely resolution for urgent issues was appreciated.

1 year ago

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Verified Customer

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Jackclista

I had an issue with my hot water heater, and while it took some time to get a repairman, I was pleased with the service provided. They arranged for someone to come and fix it, and I was happy with the outcome. However, I'm still unclear about the warranty details, as they weren't fully explained. Overall, a good experience!

1 year ago

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Verified Customer

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Jim

I initially had a great experience with my warranty; the service was prompt and the technicians were professional. However, my second claim has been frustrating as I'm still waiting for repairs after a significant delay. While customer support was helpful, the inconsistency in service quality is concerning.

1 year ago

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Verified Customer

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Evelyn

I had mixed experiences with their service. While I felt the initial assistance for replacing my freezer was lacking, I was pleased with the prompt response when my ice maker broke. The technician was friendly and efficient, making the repair process smooth and hassle-free. Overall, I appreciate their service quality.

1 year ago

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Verified Customer

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Wanda

I had a frustrating experience with my refrigerator, having to wait several days for a technician, resulting in lost food. However, my recent interaction was much better; the service was prompt and effective. It's clear that my past experiences varied greatly, but this time, I was pleased with the outcome.

1 year ago

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Verified Customer

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Joann

I had a mixed experience with the service. My first encounter wasn't great, but this time was much better. However, I faced issues with my AC and plumbing. The technician only addressed one problem despite my request for a comprehensive check. I ended up paying extra for additional repairs, which was frustrating.

1 year ago

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Verified Customer

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Anonymously

I found the service frustrating due to automated responses leading to longer claim times, and I only received personalized help after calling. There was also a lack of communication regarding a garbage disposal replacement, resulting in unexpected out-of-pocket costs. While I eventually received assistance for my water heater, the warranty details were unclear, leaving me uncertain about coverage.

1 year ago

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Verified Customer

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Nirmal

I've had a positive experience so far, with no issues to report. The service has met my expectations and I feel satisfied with my interactions. Overall, I'm good with them and would recommend their services based on my experience.

1 year ago

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Verified Customer

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Sandra

I had no interaction with customer support; everything was done online. I can't rate customer service since I only spoke with the technician, who fixed my heating issue efficiently. Overall, my experience was excellent when using my warranty for garage repairs. I appreciate the technician's help and will follow up tomorrow.

1 year ago

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Verified Customer

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Phyllis

I had a great experience with customer support. I recently used my warranty for my garage, and the technician fixed it perfectly. Overall, the service was excellent, and I appreciate the help. Looking forward to more interactions in the future!

1 year ago

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Verified Customer

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Jan

I had a great experience with the service. Though I primarily communicate online, they consistently provide excellent support. Recently, I used my warranty for an oven issue, and it was resolved quickly. They've also fixed ceiling fans for me in the past, always showing up promptly and doing a great job!

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with the service. They were prompt and did a good job on one plumbing issue, but I was frustrated when they only addressed one problem despite my request for a full check. On the other hand, they checked my furnace and reassured me it was in good condition, which was a relief. Overall, I appreciate their responsiveness but wish they had been more thorough.

1 year ago

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Verified Customer

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Katherine

I had a mixed experience. Initially, I rated their response time as satisfactory, but I faced issues with my AC unit. The first technician's work was inadequate, but the second repair was effective. However, after the last visit, I was left waiting for further updates about the roof unit. Overall, communication could improve.

1 year ago

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Verified Customer

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Darrell

I had mixed experiences with customer service. While the agent was attentive during our phone call, I usually prefer online communication. I was disappointed when my warranty service took longer than promised, and although my oven issue was eventually resolved, it took a bit longer than expected. Overall, I hope for quicker responses in the future.

1 year ago

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Verified Customer

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April

I had a great experience with customer service regarding my furnace issue. They quickly resolved my problem and assigned a company to fix it within days. The warranty process was seamless, and now my furnace is working perfectly. Highly recommend their efficient service!

1 year ago

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Verified Customer

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Steven

I've called for service a few times and was pleased with the results each time. They did their job well, and everything went smoothly. I had my furnace checked, and while I was initially told it might need replacement, the technician confirmed it was actually fine. Overall, I’m satisfied with their service and responsiveness.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience. The customer service was responsive and addressed my inquiries quickly, which I appreciated. However, when I faced an issue with my hot water heater, it took an unexpectedly long time to get a replacement. While they handled the warranty process well, the delay was frustrating.

1 year ago

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Verified Customer

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Gene

I had a great experience with their customer support; they were very responsive. I recently had to use my warranty due to an electrical problem, and I'm currently waiting for the vendors to arrive. Overall, I'm satisfied with their service and look forward to resolving the issue.

1 year ago

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Verified Customer

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Evert

The garage door repair company replaced one spring. The causes for the break were also addressed but, he charged me over $600.00 to fix the issue. Learned from CHOICE HOME WARRANTY that if he would have informed "CHW" your company would have covered it. He said they would not done so. Had another company come out after having issues with your contractors work...another $340.00. I did renew for one more year. That contractor should refund me for defrauding me. Pleased with CHW.

1 year ago

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Verified Customer

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Karen

Had difficulty the first time using this service - the vendor didn’t attempt to solve the issue but made excuses for the cause - blaming us, the lamps age etc However after the holidays we resubmitted the claim (at an additional fee) and requested someone new - who was courteous and after 1 month of problem not reoccurring seems to have resolved the problem

1 year ago

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Verified Customer

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Virginia

My first call after having Choice for more than a year went as smooth as possible. I called at 6pm, got through to the agent, they set up a ticket and had an appointment with contractor by 8:15 am. Next day. They came that day. This was for a water heater. It did take 2 days for delivery (we had snow)and when they brought it and opened the box, it had a large dent. No questions, they returned next day with a brand new one! All of the time/calls/ texts we were notified through the open work over with Choice. Above All Plumbing was Great to work with!!

1 year ago

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Verified Customer

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Sidney

Choice Home Warranty is a good company, but they have some vendors who are sub quality and do substandard work. I had a problem with the garage door opener, not syncing with the unit. The first vendor who came out claimed he had the solution and that the door problem was fixed. 10 minutes after you left I had the same problem again, so I called him directly to come back and make a solution. He returned and said, and all is well, but it wasn’t. I requested Choice to send out another vendor who came in within 10 minutes permanently solved the issue.

1 year ago

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Verified Customer

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Michelle

So far I had a claim in which I had my front load dryer repaired. The claim was put in and within a day I was being contacted by a technician to make repairs. The repairs were taken care of in a fast and timely manner. No underlying issues or extra fees were charge other than your service fee cost.

1 year ago

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Verified Customer

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Francis

I am concerned that Choice Warranty does not have the ability to contact the company that was authorize to make the repairs to my refrigerator. The company came and evaluated what was required to make the repair and ordered the part. The part came in an the computer set the repair date two weeks from the arrival of the part. I question the delay and unable to contact company through the telephone number provided. The telephone immediately disconnects when answering the questions. Called Choice Warrant and they said they cannot call the company directly to expedite the repair.

1 year ago

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Verified Customer

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Yvonne

I recommend Choice Home Warranty for every household, whether, new/old/or new to the buyer. It helps to ease your mind knowing appliances and other items in your home are covered. Repair is as easy as starting a claim and waiting for an assigned technician to come to your home for the repair. Worth every penny invested in the warranty.

1 year ago

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Verified Customer

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GeoLit

It works, but with some reservations. Had no claims all year long, until I had to submit 2 claims within two weeks. At the end they were both approved, but I did not like the very protracted process. Specially the plumbing issue, where they could not find a serviceman for 10 days. At the end I had to find a plumber myself, he had to submit the analysis and repair quote. Cumbersome. And at the end they did not approve his total bill so i was left with additional 100 dollars on top of the 75 dollars service fee. The other claim was with our refrigerator failing. Again it took about one week, but at the end they found a serviceman who approved a payout, since it was not worth repairing it. I could question the amount of the payout (There"s no way I could buy a similar refrigerator with that money), but fine, I'll accept that. It took FULL thirty days for the check to arrive, frustrating. At the end, it was all acceptable, because luckily both claims were not time critical (it was not a plumbing leak and we had a secondary fridge to save our food). Just wondering if it was critical, like my AC failing in the heat or a plumbing leak.

1 year ago

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Verified Customer

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robert reynolds

I just renewed my choice home warranty policy. Over the last three years I have used CHW 3 or 4 times on repairs. It has proven to be a lifesaver. The claim process was easy! The response was almost immediate, and I have had no problems with service. It really does provide peace of mind.

1 year ago Edited July 30, 2025

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Verified Customer

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William

Choice acted on my claim immediately but it took a while to get a repairman here for my dishwasher. When he did come there were problems. it took him 4 visits to fix the problem and then he didn't put the dishwasher back in its place properly. This really isn't Choice's fault but they should vet their contractors more carefully. The repairman was pleasant but I'm not sure he really knew what he was doing.

1 year ago

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Verified Customer

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Robert

I had a concern over a claim and was not satisfied with the response from CHW. I thought if I would e-mail the CEO Mr. Jim M and ask if he could help in anyway. I did and was surprised that he turned it to an exec person to talk to me about it. This showed me that he really does care about the customers .

1 year ago

Choice Home Warranty Reviews