Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Hiep

Choice has saved me thousand of dollars already this year 2024. My A/C blower broke down, the job costed me at least 800$, but only paid 165$. This just one example. I highly recommended Choice to all penny pinchers out there.

2 years ago

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Verified Customer

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Shearin

I was very satisfied with the work done by this company. The quality of their service was excellent and I would highly recommend them to my friends. The staff was professional and efficient, and they completed the job in a timely manner. Overall, a great experience and I will definitely be using their services again in the future.

2 years ago

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Verified Customer

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Rayna

I recently had some plumbing problems and decided to contact Choice Warranty for assistance. They quickly sent someone to address the issue, which I greatly appreciated. The service provided was efficient and resolved the problem effectively. I was pleased with the prompt response and the overall experience with Choice Warranty.

2 years ago

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Verified Customer

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Rebecca

I recently had a great experience with a plumbing service. They were quick to schedule someone to fix a leaking toilet. The technician replaced the steel and bolt efficiently. I've used their services multiple times and have always been satisfied with their prompt response and quality work. Highly recommend them for any plumbing needs.

2 years ago

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Verified Customer

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Harold

I recently had a positive experience with the company. They were very helpful and promptly sent someone to repair the issue. The last service I used was for a hot water heater, and I am very satisfied with the outcome. Overall, I believe this is a great company that provides excellent service.

2 years ago

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Verified Customer

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Terri Hocking

We had a leaky toilet and the service was prompt and friendly. The issue was fixed right away, and we were very satisfied with the quick response. The staff was courteous and professional throughout the process. Overall, a positive experience with great service.

2 years ago

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Verified Customer

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Sheila

I had an experience with the service where they charged me twice for fixing issues they didn't resolve the first time. It was frustrating because we needed the service, but the situation wasn't ideal. I felt like I had to pay for their mistakes.

2 years ago

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Verified Customer

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Chris

I recently had an issue with my electric stove's burner, but the service was quick and efficient. The technician came promptly, ordered the necessary part, and replaced it without any hassle. Everything seems to be working perfectly fine now. I'm satisfied with the service provided.

2 years ago

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Verified Customer

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Jan

I recently had an issue with my garbage disposal, and I must say, the service I received was exceptional. The technician was prompt, knowledgeable, and very pleasant. He quickly fixed the problem, and I was thoroughly impressed with his expertise. I highly recommend their services for any plumbing issues.

2 years ago

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Verified Customer

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Penny

I'm a bit frustrated with the slow response to my pool pump issue. It took a week to get a replacement, but it seems like the cheapest option was used. I was hoping for a new one if my pool heater or AC broke, but it seems there's a limit on replacements per year. Disappointing service overall.

2 years ago

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Verified Customer

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Bonnie Graham Forney, TX

The refrigerator completely stopped working and needed multiple repairs. Despite being promised a credit card for Lowe's to purchase a new refrigerator, I have yet to receive it. I am eager to follow up on this issue and receive the compensation I am entitled to as a customer.

2 years ago

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Verified Customer

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Tolou

I recently had a plumbing issue and encountered some difficulty opening a claim due to a previous one being closed. After contacting customer service multiple times, I was able to get assistance in putting the claim through. Overall, my experience has been positive so far, and I am waiting to see the outcome.

2 years ago

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Verified Customer

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Francine

I contacted the company about my air conditioner not blowing cold and they promptly sent a technician the next day. The technician fixed the issue within 45 minutes. I was impressed with the quick response and efficient service.

2 years ago

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Verified Customer

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Susan

I had a great experience with the air conditioner service. When it wouldn't turn on, they were quick to respond and very professional. The technician who came out was wonderful and they were prompt. I felt comfortable and well taken care of, like a family member. Overall, I was very happy with the service and would highly recommend them.

2 years ago

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Verified Customer

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Ronald

I recently had a positive experience with a repair service for my washer. The technician was professional and did a great job explaining the issue and what needed to be done. The repair was timely and efficient. Overall, I was satisfied with the service provided.

2 years ago

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Verified Customer

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Dawn

I was impressed with the prompt response I received when I needed assistance with my air conditioning units. The team was quick to address our needs, ensuring a smooth and efficient process. Overall, I had a positive experience with their service.

2 years ago

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Verified Customer

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John

I was impressed with how quickly they addressed my question and resolved the issue. The customer service team was efficient and effective in fixing the problem with my dish disposal, sink disposal, and air conditioning. Overall, I had a positive experience with their services.

2 years ago

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Verified Customer

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Adam

I recently had to put in a claim for my AC that went out around 1:00 AM. The process was quick and easy, and someone was able to come out to fix it within 36 hours, which was impressive to me. As of now, I have no complaints.

2 years ago

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Verified Customer

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Ankil

I was impressed by the quick response and action taken by Choice Warranty when I had an issue with my appliance. They sent someone promptly to diagnose and fix the problem. Overall, I had a positive experience with their service.

2 years ago

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Verified Customer

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Marcus

We recently experienced plumbing problems in our bathroom and laundry room. Thankfully, the vendor promptly came out and successfully resolved the issues. The service was efficient and effective, leaving us satisfied with the outcome. Overall, we had a positive experience with the vendor and would recommend their services to others in need of plumbing assistance.

2 years ago

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Verified Customer

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Cynthia

I have no complaints about the service I received. Everything has been positive. I recently used the service and was in the process of resolving an issue with my ice maker. They had to order a new door for the ice maker, which is currently being replaced. Overall, the experience has been awesome and the staff has been great.

2 years ago

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Verified Customer

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Glen

I find the insurance company to be somewhat unreliable in covering necessary repairs promptly. They took a long time to approve replacing a part for my heater, lacked urgency in addressing issues, and refused to cover a water leak that required immediate attention. While they eventually came to check my hot water heater and air conditioning, their lack of responsiveness and reluctance to cover essential repairs is concerning.

2 years ago

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Verified Customer

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Alan

I only had to use the service twice, and both times they were punctual. The delivery was quick, within the next day. I did have to use customer service once for an acquisition issue, and they were helpful. Overall, I am satisfied with the service provided.

2 years ago

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Verified Customer

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Barbara

I recently had a plumbing issue in my bathroom. They were quick to respond and had the problem fixed within a day. The plumbers were friendly, courteous, and did an excellent job. Overall, I was very satisfied with their service and would highly recommend them for any plumbing needs.

2 years ago

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Verified Customer

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Paul

I had an issue with my toilet and needed a warranty service. The company responded quickly, fixed the problem within two days, and I haven't had any issues since. I've used their services multiple times, and they always come promptly and get the job done efficiently. They are a reputable company that delivers on their promises.

2 years ago

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Verified Customer

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Julie

I've had a positive experience with my insurance claims so far, all done online with quick responses and efficient service. The repair for our heater was done within half a day, and the technician was prompt and skilled. However, I suggest customers fully understand their coverage details beforehand to avoid surprises. I paid extra for septic system coverage, but it turned out to be limited in what it actually covers.

2 years ago

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Verified Customer

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Ronald

Customer support was slow to respond initially, but once they made contact, the service was good. I had to use my warranty for pressure problems at home, and they replaced the pressure valve, resolving the issue. Overall, I was satisfied with the outcome.

2 years ago

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Verified Customer

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Michele

I recently had a mixed experience with the customer support of this company. When I needed help with my drain, the technician was not very kind and made it seem like a hassle. However, when I needed my air conditioner fixed, the service was wonderful, efficient, and friendly. So far, they have done what I asked them to do, and I bought their service based on a friend's positive recommendation.

2 years ago

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Verified Customer

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Anonymous

I recently had a positive experience with their service, as they are quite good. However, I was unsure about the remaining payments I have to make and was looking for clarification. Despite my confusion, the service was satisfactory.

2 years ago

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Verified Customer

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Cynthia

I was pleased with the service I received when my dryer stopped working. The company sent someone promptly to fix the issue, and I was satisfied with the outcome. Overall, I would recommend this company for appliance repairs.

2 years ago

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Verified Customer

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Anonymous

Choice Home Warranty was quick to respond when I needed a contractor for my sink disposal. The contractor they sent was efficient, knowledgeable, and got the job done well. I appreciate their prompt service and the quality of work provided. It was a positive experience overall.

2 years ago

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Verified Customer

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Angie

I have used the warranty service twice since purchasing, and both times were very responsive, receptive, and quick in resolving the issues. The most recent was for air conditioning problems, which were fixed within a couple of days. The online service request is user-friendly and easy to navigate. Overall, I am satisfied with the service provided.

2 years ago

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Verified Customer

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Patricia

I had an issue with my hot water heater, but the repair service sent someone promptly to fix it. The repair people were efficient and resolved the problem to my satisfaction. Overall, I have no complaints about the service provided.

2 years ago

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Verified Customer

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Belinda

I recently had to contact customer service for repairs on my washer and was pleased with the prompt response and service. The claim process was smooth, and the repairmen sent were professional and efficient. Overall, I have had a positive experience with the customer service provided.

2 years ago

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Verified Customer

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Cathy

I had a great experience with Choice Warranty when my dishwasher broke down right before my policy started. They covered the cost of fixing it, and I only had to pay the service fee. They won me over completely with their excellent service.

2 years ago

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Verified Customer

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Carolyn

I recently used the services of a technician to repair my dishwasher, and I must say it was a great experience. The technician was very professional and pleasant to be around. He fixed the issue efficiently, and now my dishwasher is working perfectly. I highly recommend their services.

2 years ago

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Verified Customer

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Patricia

Choice Home Warrenty was unable to fix my refrigerator. Sent an e-mail gift card for Lowe’s to help purchase a new one. Took a couple weeks to get the gift card. Impressed they were up front that they couldn’t fix it & offered the gift card.

2 years ago

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Verified Customer

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Candace

Our disposal quit working and we called Choice. They had a man here the next day, he had a new garbage disposal on his truck and installed it in about 1/2 hour. We quit our last home warranty service, AHS, when it took two weeks to get our microwave replaced and we had to pay for most of it. Choice is great.

2 years ago

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Verified Customer

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Charline

Tariq from Beltway Air was wonderful !! He agreed to add me on at the end of a long day because I was a Senior Citizen !! He was here from 8:30-9:30 pm !! He and the last technician agree that if my Freon (?) runs low again I probably have a leak in the system and it will have to be replaced 🤣

2 years ago

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Verified Customer

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Michael

I had a issue with my dryer call Choice Home Warranty put in a claim painless process technician was very knowledgeable and professional fix the problem no issues, I’m very happy and satisfied with the results… Awesome job!

2 years ago

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Verified Customer

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Beverly T

I submitted a claim for my AC unit and thinking that it would be a day or so before I received a call or email; it was within an hour that I had an HVAC company contact me to come out and check the unit, The Technician was very knowledgeable and within two hours I had a work AC and a cool bedroom. I would definitely recommend Choice Home Warranty.

2 years ago

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Verified Customer

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Karen Bouchard

We needed an HVAC repair. The inspection was done, but the techs did not send the information to CHW. I called CHW to see what the repair plan was, and discovered they had no information. CHW contacted the company, and the work was then completed. CHW may want to reconsider contracting with this company. We needed a replacement for our stove, because sensors had failed and replacement parts were not available. We were told that they would give us a Lowes gift card that would allow us to replace our stove with one of similar capacity and features. The least expensive one of similar features was $649.00. CHW offered us $300.00. When I called and spoke with a case manager, she raised the amount to $595.00. The gift card would be emailed in 15 to 30 days. That leaves us without a stove for that period. I should not have needed to fight for the funds necessary to replace our appliance. We insure 2 homes with CHW and are disappointed.

2 years ago

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Verified Customer

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Dores Jay-Pang

CHW responded very fast to my request to fix the shower head which was leaking gor sevarl days. The plumber who CHW choose was very knowledgeable and professional. He knew exactly what was needed; he did a good job replacing parts and stopping the water leakage. I recommend CHW for your home. Try it! You won't regret it!

2 years ago

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Glenn Barker

I have only filed 1 work order with Choice in about my first year. Everything went good. But once i bought my contract (6 years) after that day i have not heard one word from your company!!!! Most company's sent out a monthly newsletter, or a spring -fall notice for you to do tune-ups on units. BUT NOTHING FROM YOU GUYS!! I had AHS for 3 years and they gave FREE spring A/C and FREE fall heating tune-ups.

2 years ago

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Verified Customer

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Albert Wade

Choice home warranty has took care of us on a few things, our ice maker, our AC, but the plumbing is totally Wrong! They can pick and choose what they will pay for and what you will pay for. We had a leak, it turns out it was at the water heater. The plumber came out three times to stop the leak. The last time he took pictures of the water heater and said he was going to put in for a new one. Well I get an appointment set up to put in the water heater, I thought, and the fella comes in again to take pictures of the water heater. And charges another $75! He said because they gave him a new PO number. Then I found out that choice home warranty considers the water heater separate from the plumbing! Water runs through it, water runs from wherever they purify it all the way to the tap. To me it seems like they could pick and choose what they will pay for, "Oh, that piece of pipe, that's not part of the home choice warranty so you have to pay for it". It started out My part was $1,100+, So I had them take off their labor which they were charging me and that knocked it down to $700. We can afford the $700 as much as we could afford the $1,100!

2 years ago Edited June 28, 2024

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Verified Customer

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S Roselle

Choice Home Warranty is quick to respond, assign, and dispatch technicians when I file a claim. Unlike my previous home warranty company, the companies CHW assigned companies who are highly reputable with qualified and honest technicians. I have been more than pleased with CHW.

2 years ago

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Verified Customer

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Sharon Harvey

My last service call for my AC unit went very well!! Johnny arrived timely and discovered the issue immediately. Thankfully, I didn’t need a new unit. Johnny wore shoe protectors, which I appreciated because I had not long before had new carpet installed. It was an overall great experience!!

2 years ago

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Candyman

We started off on a bad note, first just being able to fine someone was hard, then this guy wanted to collect more money after I already gave him the 75 dollar deductible very disappointed with that. After talking with someone and stating my case, she agreed and we were able to work out the situation. Sometimes you just have bad ppl working for you...

2 years ago

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Verified Customer

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Linda

2 years ago Edited June 10, 2024

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Najat Tajuddin

Immediate attention. The claim payout process is confusing. I accepted your offer for payment for my replacement microwave before I knew that's what I did and I wasn't sure who was responsible for installing the replacement which should definitely be covered. However, the amount I received wouldn't cover installation. Also waiting 30 days to receive anything by email (e-Credit) is insane to me.

2 years ago

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