Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Lisa

I don't have anything negative to say about choice home warranty. I always get quick attention and usually they come the next day. It only costs about sixty bucks so it is nice to have instead of having to spend huge bills to fix our appliances when things happen since me and my husband are not working.

4 years ago

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Verified Customer

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Charles

They're very nice on the phone. They are easy to work with when I file my claim and I had it fixed within 3 days, the following Monday. It was very easy, they sent me an email back with the appointment the same day. They showed up and fixed it and everything has been fine.

4 years ago

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Verified Customer

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Bobby

It's a pretty good deal. One of my air conditioners quit working and the called me back to schedule an appointment. You don't have to worry about anything. Once they schedule it, it is taken care of. Customer service has answers to all the questions I ask.

4 years ago

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Verified Customer

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Elizabeth

Everyone that has come into my home have been very nice, polite, and trustworthy. They work quickly. They have all been local people. The few things I have had done, I had people out the very next day and everything was settled beautifully.

4 years ago

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Anonymous

I think they're great. The price is good and they offer good opportunities for extension. They are very responsive. I always get someone to do my repairs quickly. Unfortunately when I needed a garbage disposal repair, it took 3 different visits for me to end up with a new garbage disposal and each time I had to pay the fee.

4 years ago

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Verified Customer

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Anonymous

They've been responsive to my requests in a timely basis. I usually hear back within 12 hours, if not sooner, and I've been pleased with the service. It is usually been within 2 to 3 days at the most. I've used them 4 times and only 1 was not a good experience and they didn't fix the problem. They had difficulty getting somebody to tend to the problem. When I used them on the refrigerator recently, the company that came was very good.

4 years ago

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Verified Customer

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Joyce

I am a real estate agent and I have bough several contracts for my customers and I have been happy with them for years. I like the professionalism when I talk to someone. The only negative is getting to get someone right away but other than that I find they response immediately and send very professional people to take care of the problem. Also things that I thought would be covered are not covered but things they take care, they take care of efficiently. I will continue to buy policies for my clients because they are a reputable company.

4 years ago

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Verified Customer

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Patrice

They respond immediately and send a vendor out immediately. Recently I had an issue with my AC and they said they'd send someone the next day and he actually came that evening. They are efficient and the vendors are very reliable.

4 years ago

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Paul Charlotte, NC

I would recommend them. They have given us no reason to distrust them, they are a good company. They are easy to deal with because they are professional. The local repair person they sent was very professional and did a good job.

4 years ago

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Verified Customer

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Ann

I have had my air conditioner, as well as my dryer die.The air conditioner was up and running with your help in no time. The tech who came to to fix my dryer had spare parts for my model in his truck. The replaced the the dryer control panel for only the $46 dollar service fee.

4 years ago

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Verified Customer

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Danny Hamby

We had a burner blow out on our electric stove, and when I called them got back within the hour and told me call the technician to set up a time convenient for us so he could make the repairs. He came right at the time we agreed on and made the repair

4 years ago

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Lorraine Bossier City, LA

The people that they sent out were outstanding. There's been times when I've had issues where I've had to call other people on the outside to come in and they're very quick to reimburse me for the services from another vendor and let me bring in somebody else. They are quick to respond to getting you back up and going.

4 years ago

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Jerome Knoxville, TN

It took over a week for them to send somebody out and the repairman came and said it needed a new panel and then agreed to replace the dishwasher and the replacement cost $160 which is ridiculous. Shortly there after I had another repair for a garage door opener that was not working properly and this service was done locally and I was very pleased. He figured out that the garage door opener motor would not work properly and he was johnny on the spot and replaced it.

4 years ago

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Josh Clermont, FL

We did have an issue once where it was one of our properties and they had to have multiple visits to fix it because the initial person they choice wasn't qualified for that. One of my properties had a problem with the refrigerator and it needed a new thermostat and they are supposed to match within a few hours, which is very precious and the job was fixed within the hour. Their online presence is very good and you can work online, which makes life a lot easier and the response time is generally very good. They are reliable and once we had a problem in the past, it was resolved.

4 years ago

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Verified Customer

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Anonymous Greensboro, NC

Choice was very helpful. I've called up in a number of occasions last year. It's a case where we've had people's schedules and then they don't show up. We're not talking like a couple of days, we're talking scheduling a week later and then you get closer to the date and they cancel and we have to go through the whole process again. Last time it took me three weeks to get somebody to come to my house to fix the product I was talking about. The company does a good job with the people that they are signed with.

4 years ago

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Verified Customer

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Anonymous Katy, TX

Roman was very professional, clear communication and set expectations on what had to happen to fix the dryer. he made sure parts were delivered so it was fixed within the day. left the room clean. I am very happy with the service

4 years ago Edited January 10, 2024

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Verified Customer

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Maria

They are responsive and respectful. We needed it twice. Once for when the refrigerator went out and they replaced the circuit board on it and even though the first time it was misdiagnosed, they still stood behind the warranty and replaced the correct circuit. They did what they said they were going to do and were on time.

4 years ago

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Verified Customer

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Romona

They're very polite and very patient. They put the effort in to work with you in any way they can. Good customer satisfaction. I called about my refrigerator, not knowing that they covered a microwave. And that was a good experience because I was able to get them to fix my microwave and that package happened with one purchase.

4 years ago

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Kristen

I put in a recent call for no heat and it took about three days to get the call picked up. That wasn't acceptable to have to wait that long to even get somebody to refer them to assign the call. I had to call Choice and they escalated it and took another 24 hours so I don't think the response time was very good at all. I'm concerned that that's going to be my problem again.

4 years ago

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Verified Customer

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John

If you're in a crisis and you want action, they didn't provide action in a timely manner in my opinion. Last time, I had to use it, I had a clogged toilet. The first repairman came out and didn't fix it so I called Choice Home Warranty and let them know and they said they would get the contractor back out. They set up a date and time for him to come back out and then next thing you know, I get a text from Choice Home Warranty that this other company was going to come out and do it and I didn't understand why the other company didn't come.

4 years ago

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Verified Customer

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Marie

The price is perfect though they only cover so much per appliance so when I get my refrigerator replaced I did have to pay the difference. They always respond right away to a claim, which is good, and they get someone out very fast.

4 years ago

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Verified Customer

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James

It seems to work for me every time I call them. They respond directly and I am satisfied with the work. I just used it 3 weeks ago for the garage opened and they guy came the next day and I was very satisfied. They cover everything I want to be covered and for a reasonable price.

4 years ago

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Verified Customer

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Joseph

Very easy to work with, especially on the start up, they were very flexible with payment. It is pretty easy to make a phone call and they work wit you and keep you in the loop. Every issue, they have helped me with. Very good and honest company.

4 years ago

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Verified Customer

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Charlotte

I like the hours. I know the company is going to be around for me. They are very good about getting back with you in a timely manner. The service has mostly been good, only one time did I not get a favorable decision on something but most of the time I have been very pleased with them.

4 years ago

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Verified Customer

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Jan

Was very happy with them one time but the other time we didn't get as quick as a response with a problem with our refrigerator and when you consider it was the refrigerator we were less happy. The other time the response was immediate and it was fantastic. I would recommend.

4 years ago

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Verified Customer

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Kara Rae

We have had a good experience getting warranty items scheduled and taken care of. We had issues with our garage door and I would go online with what was going on and within less than one day, they sent people out quickly. They don't try to tell me that it is not their problem.

4 years ago

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Verified Customer

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Stacey And Christine

I haven't had any problems, I am very happy with the service. Both times we have used it, they have been very helpful and fixed both issues. We are currently in the process of buying a new home but when the warranty is up we will contact choice about renewing for our new home.

4 years ago

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Verified Customer

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David McKinney, TX

Every time I've used the warranty, I've had satisfactory results and I've had them for several years. Choice Home Warranty was recommended by the realtor. The customer service representatives are always very cordial and professional. The people come out and do the work quickly and finish up and go home and we are happy. It's worth it.

4 years ago

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Marciavee

You guys are on the ball. You follow up and you get all that is affecting the home. I appreciate when I call, you're going to take care of it and it is going to get done. It is a bang for my buck. I have been very happy with you the first two times I used the warranty, you were absolutely wonderful, though the third time I am still working on getting it straightened out.

4 years ago

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Verified Customer

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Nancy Garland, TX

I called choice because I had a problem with my refrigerator on a Friday and the serviceman was at my house at seven forty five on a Monday morning. He was very efficient and had it complete in about thirty minutes. I was totally satisfied the way they offered the service.

4 years ago

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John And Carol Maylene, AL

We used to have them in Georgia and then when we bought this house in Alabama we wanted to start using them again because we had such a good experience with them. we have used them twice here and the first time it was great but the second was a little frustrating. It can be a little frustrating because the sink is supposedly not covered under the warranty, which is crazy.

4 years ago

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Verified Customer

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Susan Sedgwick, KS

They were professional and truthful and they follow through on their visit to complete the job. The show up and their punctual. They don't try to cheat you and their pretty straightforward on their diagnosis and they fix the problem or replace it if it needs to be replaced.

4 years ago

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Verified Customer

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Santow Shamon

I never again worry when an appliance goes bad. With Choice Home Warranty, once I file a claim, rest assured it'll be taken care of. The claim process is very easy, call in a claim or use the website. I've been with the company for about four years and they have saved me thousands of dollars in appliance repairs. Highly recommended

4 years ago Edited January 10, 2024

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Verified Customer

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frank lewis Tampa, FL

The claim process started quickly but the contractor did not have the correct switch so the claim will be delayed for several days. Choice required that the switch be supplied & pre-approved by Choice. My convenience is less a consideration.

4 years ago Edited January 10, 2024

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Verified Customer

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Eric Schertz, TX

Everything went smooth with the initial dealings with them. They offered a whole lot of bang for my back compared to my previous dealings with American Home Shield. When I did a last minute claim, they set up a time and did the job; it was that simple.

4 years ago

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Steven Rowlett, TX

They did what was needed efficiently and even did a little more than what they had to do. They came out and did a better job than expected and kept or schedule. They even saw a couple of other things that weren't right and said they would just fix them.

4 years ago

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Verified Customer

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Shirley Columbia, TN

It has always been there and worked with me to make sure I could afford the monthly payment as a senior. I don't think I could have ever done without them. They were so prompt with my dryer and fixed my dish washer properly and promptly. They have never let me down. Everyone is so pleasant and so prompt when I call.

4 years ago

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Verified Customer

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Catherine Baltimore, MD

The servicemen they have working for them are excellent. I've had experiences that were really good but some that were also not so good but at this point things are good. They sent someone within a day or two to help with a plumbing issue.

4 years ago

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Verified Customer

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Dolores Acworth, GA

Good, professional service. Always had excellent communication whenever I've called and made a claim. They are prompt and professional and the service was handled efficiently and whoever came out to inspect it always did a very thorough job.

4 years ago

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Verified Customer

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Calvin Chantilly, VA

It is cheaper than others so that is why I picked choice home warranty. The time I have used it is when my ac went out a couple of day before I was going on vacation and they got a technician to me right away and I didn't have any problems with him.

4 years ago

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Verified Customer

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Damiano Orlando, FL

So far I am happy with the prices and it is a good service. Customer support is good, when I call it, they take care of my needs. The technician they sent did his job but I wasn't happy with it, it was little loose, so I called them and they sent a technician to fix it.

4 years ago

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Carol Senatobia, MS

With Choice Home Warranty , I have always had positive results. When I make claim, they immediately respond. The technicians that are dispatched are knowledgeable, quickly diagnosed the problem and resolved it. I have had a policy with them for almost 3 years and will definitely renew it.

4 years ago Edited January 10, 2024

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Verified Customer

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Shara

I've had to make claims and they've made good on them. I think I've used them three times already. Pretty soon after I bought them. Problems happened right away. They were available when I had to tell them about a claim and they pay the claims. The agent, Ralph has been very helpful.

4 years ago

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Gloria Rocky Mount, NC

The majority of the service persons that are called have been very good and they've taken care of the problem. It was in the winter and the plumbing had backed up because of the garbage disposal so someone came in and unplugged it so we were happy. They have been very dependable and they usually respond within twenty four hours.

4 years ago

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Verified Customer

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Helen Midlothian, VA

I needed my dryer repaired and I called Choice and I heard back from them within a few hours and they had seven appointments from a repairman to be there within a day or two. It was very timely and very efficient and worked out great. I was very happy with the repairman that came and has always done well. So far it's been good. Good price, good technician, good customer service. Fast service, good communication. I hear from them quickly. It's been a good experience for me.

4 years ago

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Anonymous Lake Wales, FL

They've been very prompt in responding and have lived up to the terms of agreement. I recently had a garbage disposal go out on me and I contacted them and they were there the next day and replaced it for me. They were speedy and there was a quality of the work.

4 years ago

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Verified Customer

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Linda Apollo Beach, FL

I went online and they were contacting me back within about an hour to set up an appointment. I kept blowing lights in the kitchen in the ceiling. Every time I turned the light on it would blow the switch, so I contacted Choice Warranty and they sent a technician out to replace the switch and that was it and it was fixed. They are very punctual.

4 years ago

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Verified Customer

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Steven Knoxville, TN

The customer service is excellent. When they say they're going to be here at a certain time to take care of business, they are here. Not too long ago, my water heater needed a new backflow or whatever and they took care of that and it wasn't operating and they fixed that so I'm quite pleased with them. They do a great job.

4 years ago

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Verified Customer

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Renata Rockford, IL

I like the way they handled it when I called. They answer right away and look for the solution right away and accommodate everything very quick. Recently my dishwasher broke and they were going to give me money for the dishwasher, but the money I received I'm not able to buy the dishwasher and the installation is going to be much more than that.

4 years ago

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Orville Bethany, OK

We have used Choice Home Warranty several times and they've done exactly what they promised. Several times was when we had a leak in plumbing under the tank and the plumber took care of that and they did what they were supposed to do. It's always been perfect.

4 years ago

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