Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Joseph Little Claremore, OK

I've only used it once, and it was great. The A/C wasn't working on Friday, and they had someone come out the first part of next week to take care of the problem. I've been very happy with how they handled the issue. I was kind of surprised on how quick they were, and with all the emailing and texting and follow ups. They did a great job!

7 years ago

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Burt Weinberg Orlando, FL

I never dealt with customer service before. I had one repair done; it was excellent in every aspect. I had a disposal and a sink that were not working and they came out the same day or the next day, and replaced the item. They were number 1 in the deals; that's why I picked them.

7 years ago

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Lyle & Patricia Southworth Las Vegas, NV

It's been 6 months since I used it, but they sent somebody out within a short period of time to fix my refrigerator. He called, made an appointment, repaired it, and went away just like that! I just think they should stop sending me emails asking me if I'd like to buy Choice Home Warranty, since I bought one till 2020. I haven't used it very often but when I did it seems to be not too slow, it seem to be fast enough to get the job done.

7 years ago

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Anonymous Mt Dora, FL

Everybody at Choice Home Warranty seems knowledgeable, and they get the job done quickly. You just have to call the 800 number, give them the information and that's it. Somebody comes out, and they set up a time when they come out. I have no complains about it, it's been very good so far. I've even recommended it to other people.

7 years ago

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Verified Customer

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Rickey Woody Bossier City, LA

I've actually replaced the microwave once, through Choice Home Warranty, and they give you a fair percentage. Plus, the customer service is good, I have no problem with them. I think they're very good and it's worth all the money that you spend.

7 years ago

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Verified Customer

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Gregory Wilson Southaven, MS

Customer support was outstanding, I submitted claims online, and they would get back to me within the next day and assign a professional to fix my problem. Overall, I think they're doing a good job with their customer satisfaction and speed of service. I've never had to wait more than a day to have a professional assigned to my case. Besides, their customer reviews online are the best, and they also provide a competitive rate.

7 years ago

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Chuck Yuen Henderson, NV

The reason I went with Choice Home Warranty was because of their price. They are the lowest one I've ever used. I did have one particular incident, where my A/C stopped working in mid-July. The technician's diagnosis was that it was malfunctioning due to normal wear and tear, but Choice Home Warranty said that it was due to lack of maintenance. After many phone calls and hours on hold, our claim was denied, and considering it was over 100 degrees outside, we paid $3,000 out of our pocket to replace our A/C. The small claims are usually no problem, but overall, they're not there when I needed help. It's not right for someone to sit in an office hundreds of miles away, without looking at the unit, and say that it's not covered.

7 years ago

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Tammy Novak Lake St Louis, MO

My water heater wasn't working well, and the water heater company was going to replace it, however, they weren't going to pay for uninstalling it and replacing it. Choice Home Warranty pay for that. What I didn't like was that they don't cover electrical wiring. That was very disappointing for me because the whole point of the electrical system was the wiring. Besides that, I can say that their customer support is excellent.

7 years ago

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Kimberly Knox Detroit, MI

I used my warranty for my stove, which was not repairable, and they gave me the value of the stove to replaced it. That went extremely well. Plus, their representatives have been very knowledgeable and helpful, and they explained my claims very promptly.

7 years ago

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Carmen

I had to arguewith yous to get my water lines fixed... But it took awhile to do it.

2 months ago

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Eugenia

Excellent job of replacing my garbage disposal Good customer service!

2 months ago

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Guillermo

My claim was denied due to no issue on human error. Not satisfied with this decision

2 months ago

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Sandra

Very professional and nice . Done in a timely manner. We'll satisfied

2 months ago

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Thalia Bowen

Best ever warranty company!!!!! Timely responds to address repair issues.

2 months ago

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Connie Letsky

Quick response in getting a technician to my house to fix problem

2 months ago

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David English

The process was fairly simple and exact good pool company also

2 months ago

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Barb

Every time I’ve had something wrong with an appliance they had some excuse why it couldn’t be covered. Didn’t get help wouldn’t pay for broken app.

2 months ago

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Verified Customer

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Felicia

The fact that I can call them and they acquire the repairman is the best!

2 months ago

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Anand

Choice’s response to every claim is “not covered”. They even manufactured words not on my agreement to deny coverage. Agents must be incented to deny.

2 months ago

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Douglas

2 months ago

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Alexander

Did not like that it will take about a month to replace a big ítem, like a washer or an air conditioner unit.

2 months ago

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ASA

Works just as advertised. Company was very fast to fix my appliance!

2 months ago

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RG Justin, TX

It was easy to file a claim and while it took a couple days to assign a technician (during an artic freeze and the issue bing HVAC), CHW kept in contact letting know they were working diligently to find someone in my area. The assigned company was ComfortCoolingnHeating. Their technician (Grover) called me the day of the appointment to let me know about when he would arrive and that he would call me back about 15 min before his eta so I could still run errands until then. Grover was wonderful! The nicest guy. He figured out the problem and then went to a store to get a part that he didn’t have on his truck so that he could get y heat back on. He didn’t want me going without heat in these freezing temps. I highly recommend him and the HVAC company.

9 months ago

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Tobias50 Hesperia, CA

I recently had the pleasure of experiencing exceptional dryer repair service from a technician named Mark, and I felt compelled to share my positive experience. From start to finish, Mark's professionalism and friendliness made the entire process seamless and stress-free. Mark not only showed up a bit early but also wasted no time getting down to work. His efficiency and expertise were immediately evident as he assessed the issue with my dryer. Throughout the repair process, he demonstrated a high level of skill and knowledge, ensuring that the problem was diagnosed and resolved promptly. What stood out the most was Mark's friendly demeanor and excellent customer service. He took the time to explain the repairs needed, answering all my questions with patience and clarity. This reassured me and added a personal touch to the service, making the experience more pleasant overall.

10 months ago

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mmauro007@aol.com

Every dealing with Choice Home warranty has worked out well except for one little glitch. Choice sent a tech to evaluate and eventually fix/replace my downstairs a/c. Everything went well except for the warranty I was promised. The tech, Andrew, said he would send me a 10 year warranty. I have texted him with no response and called him with the response that the warranty is on the mail. However, the warranty was not in the mail and subsequent phone calls were not answered. I left messages. It is now going on 3 years come next January and no warranty. If you can get the warranty for me, I’d be greatly appreciative. Marcia Mauro

11 months ago Edited April 18, 2024

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barbara Gordon

They always find a reason to not repair your claim or to undervalue the replacement cost due you. Contract states that replacent should have similar features. They give you a gift certificate to replace with a low end bare bones product. Their insurance is practically worthless

1 month ago

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Martha

Love Choice Warranty. Had a stove problem. They had a great repairman come. Very happy with Choice Warrenty.

1 month ago

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Verified Customer

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Alfonso

My experience with CHW has been positive so far. The service they’ve provided has been excellent.

2 months ago

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Mark

Easy claim process, online . Quick response for appointment, and resolved issue successfully.

2 months ago

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Shauna

It takes too long to get anything done customer service doesn’t keep you informed about what’s going on

3 months ago

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Lakshminarayan

Waste of money. The technicians they send try and find more problems instead of solving. Guess they think more expensive the solution, more they make, or too lazy to take the time to diagnose.

3 months ago

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Martha

Excellent response and good people who can come when needed and do the job right

3 months ago

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John T

I love this warranty, it is very reliable and always comes through in tough times.

3 months ago

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Jody Julkowski Nelson

The customer service was excellent and the repair I needed was prompt and efficiently completed.

3 months ago

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Sarah Ketner

It took a long time to get someone out to my house but once they did it was done correctly.

3 months ago

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Carmalita Jackson

How easy it was to submit a claim and the company sent someone out in a timely manner.

3 months ago

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Paul Davis

Sears Home Advantage is a terrible partner. Impossible to speak with anyone on the phone. Replacement parts have not been delivered and their support is totally non responsive

3 months ago

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shreyas ganta

Good response on requests. The service technician scheduled the service conveniently.

3 months ago

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David Quenga

I would not recommend Choice Home Warrenty. the whole process took way too long. everytime I called, the agent didn't have a clue what was going on. just got the run around for every call.

3 months ago

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Verified Customer

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Jerald

Prompt and easy to work with. The questions that were asked were easy to understand and answer.

3 months ago

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Bonita

Jessica just kept saying where is the facet! She didn’t realize if I turn on the shut off valve there is a leak in my basement. She just did not listen so I said good by & hung up!

3 months ago

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Shelly Perry

When choice home warranty says if they can not fix the appliance they pay for a new appliance not true the customer has to pay half

3 months ago

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Carl Fucinari

They reacted quickly to my problem and had a qualified repair company out to my house within a week.

3 months ago

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Laura

Takes 2 weeks or more to get someone out here to fix an appliance. Some of the techs don't know what they are doing. Do I need to go on. I'm up for renewal and I went with another company!!

3 months ago

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Larry

OUR A/C WENT OUT IN 110 DEGREE WEATHER AND SERVICE CAME OUT WITHIN 24HOURS AND REPAIRED THE PROBLEM

3 months ago

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Johnnie

I have waited weeks to get my air conditioner fixed. The company that was working with Choice Home Warranty stopped in the middle of the claim due to lack of payment from Choice Home Warranty.

3 months ago

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John D'Amico

The last few issues I’ve had were eventually fixed but it took a long time to get someone assigned and actually fix it

3 months ago

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Hermon Tincher

They had to call a second ac service technician but they had it repaired and paid for it.

3 months ago

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nes

This warranty is pointless. By the time it was all said and done it cost me an additional 200 to replace my microwave. I dread a major appliance breaking down before I find a new warranty company

3 months ago

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Alex Mammen

Can save same money when you have a problem with any of your system or products which are under warranty.

3 months ago

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