Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Chuck Ashburn, VA

So far they have been trustworthy. They gave me the number of the warranty company when I tried to use it for something still under warranty. They went the extra step to make it as easy as possible. The technician they have sent was competent. They diagnosed and fixed the problem on the spot.

4 years ago

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Verified Customer

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Huma Jamil Mary Esther, FL

We just completed our first claim for the year. We were found to need to replace our washer. We went ahead and purchased a new one and received a check the covered the majority of the purchase. we are still waiting on the second claim to be completed.

4 years ago

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Verified Customer

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Elizabeth Garcia Ocean Springs, MS

Every time I had a appliance not working I called them and they took care of it either fixed it or replace it, there was no long time to process the claim and I will recommend this company to anyone, I will give them a #10 on scale 1-10 to be the best

4 years ago

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Verified Customer

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Jim Rike Burke, VA

We were sold on the idea of joining "Choice Home Warranty" on the fact that they advertised they would come to repair any appliances covered and if repairs needed were deemed so expensive that it would be cheaper to replace it, they would cover the cost of replacement. Our one-and-a-half-year-old Maytag washer stopped working and the message screen posted an error message "E5-F1." I looked this up on the internet and found it to be a massage saying there was a fault in the main system board and the control for the top lid. I had three different servicemen come analyze the problem and all three, including the men who came out for "Choice Home" and they all had the same diagnosis as well as what it would cost to repair the washer. the technicians from 'Choice Home' called their supervisor, telling them the problem and permission was given to replace the washer. I was told I would get a call in 10-15 minutes with instructions. when the call came they told me the details had been e-mailed to me. I read the e-mail and to my dismay, I was told they were paying me $375 to go replace my washer that originally cost us $850. I appealed and was told I would hear from a customer service rep who had been assigned my case. The next day, I heard from a completely different rep who said she had reviewed my appeal and I was going to receive a refund of $485....and I should look for it to be in my bank account in 3-4 weeks. I coach HS and club soccer so between the folks here in the house, we do 1-2 loads of laundry every other day. as we had already been without a washer for ten days, my wife and I looked over the local ads for sales and went to our nearby 'Home Depot' to see what we could find within our price range. the problem here not only was price but also the national interruption in supply chains. After being told several models we liked were out of stock, we settled on one that cost us $832. I was very disappointed in the fact that this was our first claim filed in the two + years we have been members and what they paid was a low-ball offer at best. they are in the business and had to be aware the money they settled on was just over 50% of what the replacement cost was going to be. I should note that to replace the Maytag model we had to begin with was now priced at over $1,000! I was also dismayed the the Maytag company only warranted the drum and motor parts for 10 tears, as the decal on the washing machine lid stated in very small print. Gave the impression the the entire machine had a 10 year warranty

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Cherene Fayetteville, AR

I got a good value for my money. So far everything is doing fine. My dishwasher was not draining and I called them and I told them everything and then service person contacting me emailed pretty quickly ,within twenty minutes or a half hour.

4 years ago

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Verified Customer

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Jenny Jefferson City, MO

When I called in they tried to get the help that I need as fast as they can. They were very courteous and they just great people work with. My water machine went out completely it wouldn't work. And it didn't take much time, just a few days and they had an offer for me to replace it. They're just a good company.

4 years ago

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Verified Customer

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Lynette Independence, MO

They are a little expensive but that's not a concern of mine. High quality service. I have water in my basement, so I called them and they came out in a matter of like an hour. They were very prompt in the short time. I've only used them once. They were courteous.

4 years ago

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Verified Customer

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Scott R Lake Saint Louis, MO

I recently had the ice maker on the freezer basically just stop functioning and their technicians came out and they took a look at it and to ordered a part. A week later they came out and replaced and took care of it. It was all done simply and efficiently and promptly. Everything goes smoothly.

4 years ago

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Verified Customer

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Anonymous Amarillo, TX

I haven't had any problems. The washing machine was not working correctly and they sent a guy out for sixty five dollars and they fixed the problem for nothing. It has been hooked up wrong and to start with by whoever hooked it up. The customer support took care of any problems.

4 years ago

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Verified Customer

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Michael Crystal Lake, IL

They took a little longer than I would have liked to actually get back the funds for what was broken but aside from that it was great. Just recently my dishwasher broke and they sent somebody out right away, diagnosed it, and it was deemed that I need to replace the dishwasher so they sent me credits to do this stuff.

4 years ago

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Verified Customer

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John Frankfort, IL

Compared to what I had before with American Home Shield, I find Choice is better. They always get service providers out here in a timely manner. They’ve been very professional. They lined up service to get my air new air conditioner installed.

4 years ago

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Verified Customer

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Nisaf Crestwood, KY

Customer service always gets back to me on time. They do what they say they are going to do. They sent someone to fix the furnace. They got the part it needed and now it works. They always so everything the right way. Everything has been positive. The send people who know what they are doing. The issues get corrected.

4 years ago

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Verified Customer

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Kim Queen Creek, AZ

Has another company and I didn’t like the way they did things. I could never get things done. My son in law is a realtor and told me about Choice. They follow up with everything. The responses were very quick. I didn’t have to wait too long for my ac. The person was here the next day. For the most part they have fantastic vendors.

4 years ago

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Verified Customer

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Pooja Huntington Station, NY

I am very happy. I would recommend choice. The customer service is excellent. I had an electrical issue in the house and we filed a complaint and they got to it instantly. They also got us a new fridge. It has been excellent.

4 years ago

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Verified Customer

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Anonymous

The value and coverage are good. Customer service is really good. I did have some trouble initially because I didn’t understand how to make a claim. I didn’t handle it correctly from my end. It messed up everything. They came and helped me out. They got my ceiling fan fixed. They made it right.

4 years ago

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Verified Customer

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Joyce

Usually punctual people come on time. A couple of weeks ago there was something wrong with the refrigerator and they came out within a couple of days. They actually came out early because the dates were mixed up. They were there two days ahead of time.

4 years ago

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Verified Customer

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C.

On top of everything even the service technician. I used my warranty because my microwave wasn’t heating and my dishwasher wasn’t straining. They got it done and the problems were resolved. Overall I am greatly satisfied.

4 years ago

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Verified Customer

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D

Based on the price quote I got, they are a better bargain. I recommend. The technician they sent out was very knowledgeable and able to identify everything quickly. My only complaint is it doesn’t cover food spoilage when the fridge breaks.

4 years ago

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Verified Customer

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Latoucha

Better than my last warranty. I receive service quicker. Customer service is excellent. They are informative about the process. I called Choice when the water piper was stuck up in the basement. They sent someone in a couple of days because of the weekend. They stayed until the water flowed correctly. They made sure the service was done right.

4 years ago

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Verified Customer

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Anonymous

Always courteous. They always know what they are supposed to do. I needed to use my warranty a couple of weeks ago due to my microwave stopping working. I called them and talked to a live person. I explained my problem and he made an appointment after everything was explained.

4 years ago

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Verified Customer

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Larry

Overall we are pleased with our service. We have tried other warranty companied and have had difficulty getting contractors but with Choice we have been pleased. There have been some complications but they are good about working with us. Sometimes there is a delay.

4 years ago

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Verified Customer

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Bridgette

The couple of times we have had to use the warranty, the turn around was quick. We get an almost immediate response. They made sure I was informed about the service technician that was coming. I received an email that my claim for my garbage disposal had been assigned alng with the time frame. The technician arrived as promised.

4 years ago

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Verified Customer

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Oscar Roy

Well my honest opinion is I was told something totally different when I join this warranty company also I've told three to four people about this Company an there results was not fair with this Company I'm disappointed with this company of how I had to come out of pocket to pay for my new AC to be installed that was not fair I had to come out of pocket with almost $1.500 dollars wen I was told that's all I would pay was the service fee also it went from $60.00 to $85.00 look to me I been with this Company 3yrs that was not fair I will not refer anyone to this Company but I was thankful that's y'all replace my AC system inside & outside

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

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Verified Customer

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Robert

It's been a very positive experience. I needed it just recently because of problems with my microwave, and I'm buying a new microwave so that's pretty positive. They did really good about taking care of me. A very good value, they just been there when I need them.

4 years ago

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Verified Customer

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Pravin

Keep doing what you're doing! I'm highly satisfied and have started telling all my friends that this is a good warranty company. One of my washers was not working right, so I called Choice and I did everything online. I got an appointment for the same week and they took care of the problem.

4 years ago

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Verified Customer

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Martin And Donna

They come out on time, got a good list of contractors that get out pretty quick and do a pretty good job. Last time I used it for a little plumbing thing on my toilet and the guy came and he changed it in less than 20 minutes.

4 years ago

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Verified Customer

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GEORGE W STONE

Good Service, Fast Responding time even during Covid, good technicians that quickly resolve the problem and make repairs. If an older model appliance, and think the problem will continue, recommend a new item and paid 90% of replacement cost within 30 days. Have had other companies but they charged more

4 years ago

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Verified Customer

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Randy Woodard

All other Home Warranty say there good, but Choice Home Warranty is the best Choice cannot be out done. The best in the business I would tell everyone in need. I have told others about Choice I am so thankfully I went with Choice they are a honest company and do what they say. There are no better.

4 years ago

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Verified Customer

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Elfriede Humble, TX

When I've had concerns and called customer service, they were more than willing to reach out to one of their technician- that's why they always answer my questions. I also think they have a good value. I would I think Choice can do a better job and qualification process of some of the companies that they choose to work with. Choice, the company itself, is good but the companies that they hired and their technicians could definitely use improvement.

4 years ago

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Verified Customer

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Mark Fairhope, AL

The first time I signed up for Choice was because I got the email about it and it was a good deal. The second time I re-upped is because they overcome a bad experience with me and I decided to try them again. The people that they sent out for the most part has been good but my experience with them has not been good. This last time they came out, I had a refrigerator repaired. The time before that I had a washer repaired and both times repairman were excellent. They were very good but dealing with Choice is difficult because you can never talk to anybody it's only email or automated and I'm not fun of that especially when it comes to appliances and things like that. After I signed with them the first time, I felt I was a victim of a bait and switch because they led me to believe that if anything went wrong they replace it. When it came to the air conditioning. It turns out it's only a portion of it or a percentage of it that they cover, and I didn't like that it was a big surprise. But the last two things I've had done- the washer and the refrigerator - have been good experiences with the repairman they sent out.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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Bobby Satsuma, FL

The guy was very good that I talked to on the phone. He helped me set up the claim and was very helpful. My dryer broke down and the same day the called and asked if I wanted a renewal, so I renewed and they sent a technician out in one call.

4 years ago

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Verified Customer

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Stephen Tulsa, OK

They responded immediately to what I needed them for. Recently with the plumbing I was wondering how it was gonna play out, how quick I was gonna get it fixed and it was immediately they had to put it in the request they provided the information of who will be contacting me and it was very quick and fast so I'm very happy with the service. In my experience they keep their word and they don't try to dodge a bullet. If you have a problem they respond immediately to it so I am glad I have it.

4 years ago

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Verified Customer

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Donnie Westchester, IL

Sometimes there's a delay or sometimes the contractor who is doing the job cancelled. I had a plumbing issue that was denied because I guess the bathtub apparently wasn't covered in the premium warranty, but I did have a good experience with them another time. The microwave that wasn't working and they gave me a program and purchased another one. There was a dishwasher issue and they sent a tech out. He fixed the problem and haven't had any more of it.

4 years ago

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Verified Customer

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Ruth Alexandria, IN

I've already saved money, even though I've made a few payments and they've got the problem fixed and it's just really amazing. I called in and wanted some information on a contract and they told me exactly what all is covered.

4 years ago

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Verified Customer

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Carol Jupiter, FL

They make it very easy for a homeowner to make that one call and get somebody who is professional and can address the problem. With Choice Home Warranty it's one call and they dispatch the appropriate person with the appropriate knowledge to fix the problem and that's why we even invested in the warranty to begin with.The calls are answered quickly and promptly, the information is taken down correctly and we get a call back and service typically within a day, sometimes next day so that's good service.

4 years ago

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Verified Customer

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Charles Pahrump, NV

Had some plumbing problems and they responded right away, the technician called to confirm he could come out a day early, came out a day early fixed the problem. Very responsive on the calls. We've had good luck with technicians as we needed them with no problems and fast, courteous service.

4 years ago

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Verified Customer

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Anonymous Big Stone Gap, VA

Everything's been positive so far. My washing machine had a leaked and they fixed it, but a couple of weeks later it started leaking again so they sent a technician down to look at it again and ordered part for it and I wasn't charged a second time.

4 years ago

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Verified Customer

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Jeff Carter Wright City, MO

Not many contactors that we have spoken to like to deal with Choice. They say it takes to long to get paid. So it then makes it hard to find a good contactor. Luckily we live in a smaller town and know people that have family members that we can call directly and let them know we are filing a claim so they can accept it. Also they raised their deductible price a lot for no reason and no one can really tell me why. All of these home warranties are kind of the same. They are nice to have so you're not out of thousands of dollars for a major repair. But don't be fooled if you think the work is going to be done right away.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Verified Customer

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William P Goold Boise, ID

Communication challenges. Repair scheduled but the only one who knew the scheduled date and time for repair was me. The repair company didn't receive any info until I called them and asked why they did not show up. They advised there was no communication from Best. They finally arrived and did a great job of determining the problem, any repairs were made to my relief and satisfaction.

4 years ago

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Verified Customer

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Teri Dean Pleasant Hill, IA

Both experiences that I have needed to use Choice Warranty was easy and the issue was resolved fairly quickly in today's times of everything taking a bit longer. Vendors were professional, friendly, and got the job done quickly upon arrival. Have not needed a call back. Thanks Choice Warranty for making stressful situations less so.

4 years ago

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Verified Customer

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Anonymous Celina, TX

They were quick to respond to our maintenance request. We had a problem with the washer and they contacted me within 24 hours of filing a claim. I have been basically satisfied. The deductible is reasonable compared to other companies.

4 years ago

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Verified Customer

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Bill Phoenix, AZ

When I call them, night or day, they get a service man here as soon as possible. I am very confident with them. They always come through. I have no regrets. I got a new microwave installed. It looks great. It only cost me a hundred dollars.

4 years ago

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Verified Customer

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Kenneth Rome, GA

I’ve had good experiences. They did try to find me a plumber and when they couldn’t, they let me have choice of plumbers and I they would reimbursed me the money but I chose to wait for them to find me someone. They have sent wonderful people to my home. I’ve had no problems.

4 years ago

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Verified Customer

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Dominick Lady Lake, FL

Used the warranty when the stove and dishwasher went out and on the washing machine and air conditioner. They have been pretty stand up people. They take care of business. I am very happy with them. I have nothing bad to say. They are a good company. The people are pretty knowledgeable.

4 years ago

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Verified Customer

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Stacy Woodbridge, VA

They’re very easy to get ahold of. The staff is pleasant. They want to work with you. When they gave me a company I didn’t like, I called them and they gave me a new one I did like. It was very easy and painless. The technician was amazing.

4 years ago

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Verified Customer

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Richard Camdenton, MO

My real estate agent referred me to them. I have had to claims. The first was handled very well. The second was not so good. it was for the electricity. The fridge was affected and a few other things. They couldn’t seem to find anyone to get it done so they offered me a reimbursement for it. It was a little but cumbersome. I didn’t bother. I just paid the electrician directly.

4 years ago

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Verified Customer

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Marie Liverpool, NY

Tried it for a year and it worked pretty well so I decided to stay with them for three more years. Every time I call, they are pretty good. The people are professional and friendly. They know what they are doing and get it done. They are very good. It would be nice if they checked when we were available before they made the appointment.

4 years ago

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Verified Customer

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Angela Geneva, NY

Choice Warranty is the best option for me as I am a first time house buyer. I wanted everything protected. Unfortunately is took them almost a week to find someone to fix my furnace and we were without heat for that time. I was glad they finally found someone who could fix it that day.

4 years ago

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Verified Customer

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Lisa Thomson, GA

Contractors they provide are excellent. The customer service and return calls were also excellent. They’ve exceeded my expectations. They were able to pull all the information I needed for service in my area. It was rapid turn around for my plumbing issue.

4 years ago

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Verified Customer

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Michelle Norfolk, VA

My coworkers told me how good they are. I was very impress with them when I needed help with my sink. Within a few minutes of putting in the claim, they called me back with an appointment the next. The plumber came in the time frame.

4 years ago

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