Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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John

Expensive, I had to called them a few times to get a voucher for my washing machine. At times the merchant assign change the appointment day or time.

3 months ago

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Don

Garage freezer was repaired in short time frame; Refrigerator not yet repaired, and don't know status.

3 months ago

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Amanda Deane

I don’t like the small amount the warranty covers on a home purchased less than a year prior to 1st claim for HVAC system in 100 degree weather.

3 months ago

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Janet Watkins Wynn

I dislike the high jump in the service charge. My service charge went from 45.00 to 75.00. Not reasonable.

3 months ago

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Maurica

great company fixed my a/c quickly repairmen were good and knew what they were doing.

3 months ago

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Regina

Co assigned damaged my floors no response fron choice resrted to my home insurance I am at a loss of 1000 arr not your compnies insured??!!

3 months ago

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Marcia

We’ve had to make several calls for service and they are very prompt in sending a technician.

3 months ago

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Barbara

the agent was very helpful with ensuring a repair person got out to my house on time.

3 months ago

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Janet Clark

At first this seemed like a decent company. I switched from American Home Shield to Choice because of good ratings and lower price. But it seems to get harder to have a claim accepted. Our ice maker in the frig started to spit out broken pieces. The company that came to the house even said that the ice maker needed to be replaced. But Choice declined the claim saying it was not caused by normal wear and tear. That makes no sense. I will appeal but don't have my hopes up. When this contract expires, I'll be looking for a better home warranty company!

2 months ago

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David Beaumont

It’s a company that is out to make money and doesn’t care about the individual relying on insurance for any unforeseen discrepancy in the future. They say they cover certain components when purchasing their package and fail to tell you there’s a hidden policy that obsoletes their responsibility of coverage to HVAC. Ask for the actual policy contract and read in full. Do not rely on HCW if your AC is out. It took over 2 months in the heat of the summer to finally get a diagnosis and then be told will not be covered.

2 months ago

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Marktracy

It took three trips to fix. It was finally was fixed and working and it is working great. They never gave up. It just took a while.

2 months ago

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Lisa Winokur

The fastest appointment they could get is for a week and two days after the day we reported the problem. That’s not what Choice advertises. I called and left a message and no return calls. We have no electricity in half of the house and have to wait a week and 3 days for someone to come check this out. You should be ashamed.

3 months ago

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Cheryl Walraven

I have called Choice Home Warranty 3 time. They send someone out, but I never see them again. They were to order parts, one for my garage door and one for my refrigerator. I'm looking into changing companies. Cheryl W.

3 months ago

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Juliet James

They take forever to provide repair. I had to keep calling them. I foolishly renewed for the coming year and they won't give me my money back for the renewal that doesn't start until the middle of August unless they immediately cancel and don't complete current repair.

3 months ago

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Edris Ryan

I had a few disappointed service at start however after the service was awesome especially the plumber who knows exactly what he's doing.

3 months ago

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Randy Top

It was easy to file a claim online. The repairman arrived on time and quickly got my AC up and working again.

3 months ago

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Travis Calmez

Immediate service when requested, always same day assigned technician that have the skills to solve the problem.

3 months ago

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Paula Cipriano

Great service, they contacted me the same day and the next day the technician was here and problem was resolved.

3 months ago

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Jayson

I appreciate the attention to my matter. There was a last minute cancellation, but the issue was resolved in short time.

3 months ago

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Dawn M.

I had to locate a vendor that was contracted with Choice to complete the repair. I had dogs and a child in a house that was 85 degrees and they were not helpful in any way. They were ‘waiting for a vendor to pick up the ticket’ instead of proactively searching for one.

3 months ago

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Terry Green

3 months ago

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noland garrett

The first appointment from the service was 3 to 4 days from the call. Totally unacceptable for not having air in the home.

4 months ago

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Judy Rose

It took WEEKS for the refridgerator to finally receive approval for the repair. I lost a great amount of food and money for eating out while awaiting the repair.

4 months ago

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Bryan

Thay did take care of some repairs but at least 50% thay could not find someone in my area to do the work or it took way to long and we had pay for ways to compensate, like having to take closes to the langry mat

4 months ago

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Carol

Had to wait too long for service but the Pro Team is great. Pietro ordered a pump & will come on July 8th to install it.

4 months ago

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AbstracKt Entertainment

I was told that my plumber would arrive on the first of the month which has now been pushed back to the fifteenth. Very irritating to have to wait two more weeks for a shower that isn't burning me to death, but hey... what can you do at this point.

4 months ago

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Mike

Easy to file a claim. They came the same day, finished the job the same day. Very Happy with the service.

4 months ago

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Michael

Took a long time for the technician to make contact with CHW to get approval for repair. CHW needs to increase there staff.

4 months ago

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Meechel

They do not have a technician in my area ever! It takes them forever to respond to my question! They haven’t meant my claims! I am still waiting a month later to get water provided in my house! I wish I wouldn’t have paid a lot of money for this service!

4 months ago

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Lisa Funk

I wish I could give them a higher rating, but unfortunately, I haven't had the best of luck with Choice. Their call center is out of the country and they are horrible to work with.

4 months ago

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Kelly Porter

Horrible. You didn't even pay for all the cost of my fan when I pay you a monthly fee and an 85 dollar service charge. The fan was 150 and you paid 70. I had to pay the difference. That is not what I expected. Unexceptable.

4 months ago

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Shed Barber

Scheduled service call last week (Thursday ) for today. The AC has been out during record Heatwave with my Mother & Aunt (80+) stuck inside. Called Sears - said no record of the appt confirmed online. Told me to call Choice. Such a disappointment after renewing within the past 72hrs

4 months ago

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Robert Whitmer

My washer could not be fixed. So I'm suppose to get 343.00 dollars on a card at Lowe's in 30 days. Takes that long to get the card. So I have to be without a washer for a month because they Don't want to give their money up. By the way, can't get a washer that sheep.

4 months ago

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Jeffrey Foster

Good communication, fast service. Omar is a great business man and looking forward to doing more business with him.

4 months ago

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K Grosso

Cristian was very helpful and informative and answered all my questions. He was very thorough in his work.

4 months ago

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Alice Boone

The best warranty Company! Reasonable prices . My Ac went out they got on it ASAP. Thanks CHOICE HOME WARRANTY

4 months ago

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George

it was going to take 2 weeks to get my air conditioning repaired in 100 degree days in Texas. we are also elders. That was terrible service time. Unacceptable. i would like a refund of balance of my contract. Was called in on June 21, 2024 said would repair on July 5,2024.

4 months ago

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Cherry Park

This is a great company. They get someone out to take car of the problem. You don't wait days before someone comes.

4 months ago

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Charles

When the company they hire does not fix the problem and company leave it up to to contact choice to get the repair fix and you still waiting on both companies to respond. It stinks when you have to do their job.

4 months ago

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Gary

Worst experience I have ever had. Job still hasn’t been completed and Choice Homes doesn’t seem to want to help Paid my service fee and the company declined to do the job. Was told a new company would be given the job and I would not be charged a new service fee I don’t believe it. It’s been over 3 weeks

4 months ago

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Dottie

Takes entirely too long to fix problems was without air conditioner from 6/13-6/25 innextreme temps. No hotel money no where to go. Then made me pay 354.00 for charges they wouldn't cover. Ridiculous. No discount or nothing

4 months ago

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Michael Jackson Jr

Very misleading company. They state they cover a list of things in your home but when you submit a claim they don't approve the claim stating they don't cover it. Very frustrating and not worth paying a monthly fee if your company not going to fix things that you say you cover.

4 months ago

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Melissa

I had a frustrating experience with Home Choice Warranty when my refrigerator wasn't cooling. The technician they sent couldn't do the work because he doesn't work on closed systems and couldn't add Freon. Now I have to wait another week for a different technician. Disappointing service.

4 months ago

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James

I found the coverage of this service to be very limited. Although I had a long term contract, I wouldn't renew it. Overall, I was disappointed with the service and wouldn't use them again.

4 months ago

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Mary

Most of the time, the contractors don't show up or claim they can't do the job, despite being sent by the company. It's frustrating dealing with this unreliable service.

4 months ago

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Ed DiNapoli

No payment after claim was agreed. Filed claim with an paid and active policy. Said they would send me a check for the claim on dishwasher that was covered under the policy. I was unhappy with the settlement and canceled the policy after the agreement pay the claim. They refused to process the check. This is Fraud

4 months ago

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Ray

The air conditioner had a problem, but the company resolved it in about 2 weeks. Overall, great service.

4 months ago

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Basem

I've had multiple frustrating experiences with this company. They only offer one option for service, which led me to cancel appointments. Technicians failed to show up or complete jobs, leaving me without a working dryer and dishwasher. Communication was lacking, and I was left feeling dissatisfied with their service.

4 months ago

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Bulus

I was disappointed with the slow response time and service from the company. When our heater wasn't working, it took a week to get a technician, leaving us in the cold. I won't be renewing my coverage with them.

4 months ago

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Suzanne

I had a terrible experience trying to get my refrigerator fixed. After promising to fix it, the service never showed up or called back. It took over 3 weeks for them to inform me they couldn't fix it, with no communication in between. The whole process was a nightmare, with horrible service and communication from the start.

4 months ago

Choice Home Warranty Reviews