Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Lisa Thomson, GA

Contractors they provide are excellent. The customer service and return calls were also excellent. They’ve exceeded my expectations. They were able to pull all the information I needed for service in my area. It was rapid turn around for my plumbing issue.

4 years ago

check_circle

Verified Customer

star star star star star

Michelle Norfolk, VA

My coworkers told me how good they are. I was very impress with them when I needed help with my sink. Within a few minutes of putting in the claim, they called me back with an appointment the next. The plumber came in the time frame.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Melbourne, FL

Customer support is very courteous and get someone to help right away. I had my ice maker replaced. They came out the next day but we had to wait for some parts to be shipped. I didn’t have to wait long. They couldn’t fix my washing machine a couple of years ago but they gave me money towards a new one.

4 years ago

check_circle

Verified Customer

star star star star star

Virginia Greensboro, NC

If they say they are going to do something, they get someone in two or three days. The contractors are very capable and very polite. They are people oriented contractors. The contractor they sent to help me with my bathroom gave some pointers.

4 years ago

check_circle

Verified Customer

star star star star star_border

Gail Fort Myers, FL

About three or weeks ago I used my warranty for my dryer and stove. You are supposed to pay the sixty five dollar service fee for each appliance but they waived the fee for one of the products and only charged me sixty five dollars for both products. They came right away. They fixed the dryer right away and was very helpful. The stove couldn’t be fixed because the part was discontinued.

4 years ago

check_circle

Verified Customer

star star star star star

Daniel And Elizabeth Phoenix, AZ

I wanted the most liberal coverage that I could find and I chose Choice. They’re timeless with their responses. I’ve used my warranty twice. Once for the garage door and another time for the heater. The service was high quality.

4 years ago

check_circle

Verified Customer

star star star star star

Sally Edinburg, TX

Overall it is very good based on the three different claims I’ve done with them. I had my dyer stop heating and they got it replaced. They are very pleasant. Their tone is awesome. They are very helpful. My problem was resolved in a timely manner.

4 years ago

check_circle

Verified Customer

star star star star star

P Baltimore, MD

A hot water heater had cut off and they came and repaired it but it took almost four days to get it repaired frome the initial call to actually getting a service. It felt too long for an important thing like a water heater. It seems like the best option compared to the other companies for what they covered and the monthly premiums

4 years ago

check_circle

Verified Customer

star star star star star

Lance Kissimmee, FL

I have no problems and I am very happy. I've used it several times and I call and they take the information and I usually get someone called the next day. I did my research and I found that it was the best qualified and Choice has been great

4 years ago

check_circle

Verified Customer

star star star star star

Toni Orlando, FL

My garbage disposal was was broken and I thought it was the dishwasher because the water was coming through the dishwasher. I called up initially and when they got out here it wasn't insist washer and I was told I have to pay to service fee. They repaired the garbage disposal and I've had no problems since.

4 years ago

check_circle

Verified Customer

star star star star star

Kenneth Marion, AR

I made a claim, they were very quick to get service technician here. The service technician took care of my problem very quickly and effectively and my dryer was working again with in twenty minutes of his arrival. Very positive experience.

4 years ago

check_circle

Verified Customer

star star star star star_border

Shawanna Brownsburg, IN

I've had to replace my dryer and they offered a gift card to purchase my own and it wouldn't delay the amount of time to get a replacement it was nowhere near enough. I still paid out of my pocket six hundred dollars for the same dryer. I was really dissatisfied about that because my other home warranty was just replaced dollar to dollar. I've had some good interaction with the costumer service reps and then I've had some not favorable interactions with them.

4 years ago

check_circle

Verified Customer

star star star star star

Howard Staten Island, NY

They cover everything that happens in my house that need covering, plumbing, ductwork, my television, refrigerator, and appliances. They respond quickly and they assigned work to people in a timely fashion. It was wonderful deal. They were very responsive. Excellent value.

4 years ago

check_circle

Verified Customer

star star star star star

Terry Sun City, AZ

They were very supportive and answered my questions. Last month my fan wasn't working so I called and two days later they came and it was a good experience. They saved me from buying an whole new fan. I know they're reliable so I will use them again.

4 years ago

check_circle

Verified Customer

star star star star star

Martine West Jordan, UT

I had a leaking gas valve on my furnace a couple of months ago. They had someone sent within a couple of days. He fixed it but had to get permission because it was expensive and they approved it and it was repaired. It was seamless. I haven't really dealt with costumer service I just do everything online.

4 years ago

check_circle

Verified Customer

star star star star star

Jean Coolidge, AZ

They've kept in contact and provided a repair person very quickly. My furnace quit and it was very cold and it took them two days to find someone to come and fix it. He came on me scheduled time, did the work promptly and very efficiently and so I had heat. I'm quite satisfied.

4 years ago

check_circle

Verified Customer

star star star star star

Viswanathan Subbaratnam Indian Rocks Beach, FL

Choice home warranty response is super fast even if the service request is made on line.If they are not able to get a repairman in your local area they give you the flexibility of choosing your repairman on your area.This is indeed an excellent customer service

4 years ago

check_circle

Verified Customer

star star star star star

Susan Hassan

We have used Choice Warranty several times now and they are quick to respond and tackle our issues. We are glad we bought the policy. They replaced our AC with a Lennox, which is one of the best. They are back to service it and in a few days check our noisy dryer. Thanks Choice.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Carey Vierthaler Morton Grove, IL

The response time when I in my claims is very quick. If there's any delay it is usually due to who gets contracted out to take care of the claim. The price and copay are very good. The people I have spoke with are always very friendly and helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Angela Gillam Montville, NJ

Heating /ac unit was not blowing heat into the house. I was scared to find out what was wrong with it. Then I remembered we have a warranty. I'm so glad I called. They were out within 24 hours and the job was quick. Very pleased.

4 years ago

check_circle

Verified Customer

star star star star star

Bertha Golden-Kanous Northbrook, IL

For the most part, they were really a 5, the last call I had was more like a 2. It was a plumbing job. I was really disappointed with the guy who did the job. Total of $115 to do the job for a plastic faucet. My water pressure is half of what it was and the faucet is noisy. It has a stopper on it, but was never hooked up.

4 years ago

check_circle

Verified Customer

star star star star star

Amy B. Odessa, TX

This company has the fastest response time I have ever had in a home warranty company. The repair technician is scheduled the same day or next day from the claim being initiated, and the repairs are completed quickly. They are really good about calling and following up if there are any questions also.

4 years ago

check_circle

Verified Customer

star star star star star

Kathy Goldsboro, NC

I was unsatisfied with my previous company. Choice covers a lot more than that company. Their responsiveness is also better. I had a technician out the next day when my pump went out on my jetted tub. It was hard to find the part because it is older. The company they used was very good and customer service oriented.

4 years ago

check_circle

Verified Customer

star star star star star

Luther Black Lancaster, KY

I've had to use the warranty for my hot water heater started leaking. I called Choice and they had a plumber out here the next day and three days later I had a hot water heater. The plumber was very polite, very efficient and fast working.

4 years ago

check_circle

Verified Customer

star star star star star

The vans Hempstead, TX

I recommend it to anybody that has a home because it's fantastic. It would cost a whole lot more money for me to have the repairs done compared to the forty five dollars I have to give them. Customer support takes care of the claims right away.

4 years ago

check_circle

Verified Customer

star star star star star

Shydia North East, MD

Most of the time I've called I've always gotten through, it's just been a few times that I have had issues with one. My refrigerator had a problem and somebody came right out that Monday and fixed it and I didn't have any issues. Excellent server period.

4 years ago

check_circle

Verified Customer

star star star star star

Walter Crowley, LA

Always quick to respond and get someone here when something breaks down. It is very important to have everything up and running. It is not costing me a fortune. Recently they fixed my dryer when it was not spinning. It was fixed within 14 minutes.

4 years ago

check_circle

Verified Customer

star star star star star

A Syracuse, NY

I am retired so I don’t have a lot money so it would be nice if it were more like 50 dollars. I appreciate that they keep me informed about when the service person is coming and if there is a delay. I don’t have to wait around waiting for an answer.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Berglund Largo, FL

I have asked to use the warranty on three different service calls in about a month to six weeks. Every single time it's been a pleasant experience with prompt response. I highly recommend the service and it has been really well worth the money spent and then savings I've had.

4 years ago

check_circle

Verified Customer

star star star star star

Zelta O'Grady Fort Worth, TX

Our CHW Technician, Mr. Andrew with GBP is a wonderful techictian and has tried to finish the repairs on time. there have been several delaies due to CHW approving parts, ordered parts coming in and weather, but we are slowly getting all of the repairs toward the end of the list.

4 years ago

check_circle

Verified Customer

star star star star star

George Collins Manassas, VA

I called Choice because I was having a problem with my side by side fridge/freezer, the ice maker to more specific. They sent a technician out to my house NEXT DAY!! Technician was on time, considerate, friendly and took time to explain everything. Problem is going to get fixed and I'm grateful!!

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Micheal Wallace Raeford, NC

This is my second home warranty company and I could not be happier. The service request system is easy to use online and the customer service has been very friendly and helpful when I had to reach out. I am very happy with Choice Home Warranty and hope to continue to use them for years.

4 years ago

check_circle

Verified Customer

star star star star star

Glenda Fowler Chadbourn, NC

CW found a repairman within a short time of my call. The company was professional in all their dealings with me. The repair took three weeks to complete, but a part had to be ordered and that takes time. Everyone was very helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Deborah Miles Gretna, LA

Because of the last guy the manger in the Florida office he was so kind thougtful,kind patience extremely helpful I can't remember his name I tried to say thanks but he was satisfied by helping to resolve.my issues hats off such a great and wonderful person

4 years ago

check_circle

Verified Customer

star star star star star

Michael Las Vegas, NV

I would highly recommend choice home warranty. The service people are knowledgeable and courteous. They let me know everything that was going to take place. The service was prompt and on time. They did everything I expected. The replaced the compressor on my fridge.

4 years ago

check_circle

Verified Customer

star star star star star

Leonard Levittown, NY

Covers all appliances. Months ago I had a plumbing leak. They responded right away. The job was done within 24 hours. They were more courteous and clean. They did a great job. All my questions are answered as quick as possible.

4 years ago

check_circle

Verified Customer

star star star star star

Stephanie Darlington, SC

Excellent communication. They partner with come good service providers. They answer quickly. They do their best to get someone out here. They called in three companies to try to fix the furnace and had it replaced. I had a really bad experience with American Home Shield, so I gave Choice a try.

4 years ago

check_circle

Verified Customer

star star star star star

Mike Minooka, IL

Service is good. I have no problems. I called choice with a problem with the faucet. They sent a plumber to take care of it. We’re happy except when they didn’t cover something that we thought they did. We were surprised then but everything else has been no problem.

4 years ago

check_circle

Verified Customer

star star star star star

Michele Robertsdale, AL

The technician that came out for the air conditioning was very professional. It was easy to get in touch with them. It did take a provider a while to get to take care of my problem. I wish they would tell me when they raised the prices. It is higher about every month.

4 years ago

check_circle

Verified Customer

star star star star star

Dava Chester, SC

My realtor recommended it. They cover all our major systems. That was our main concern since I am disabled. I cannot get out in the yard to check out the systems like I used to. They are doing a fantastic job. Customer support is very helpful and easy to contact and talk to a real person. They have taken care of my issues.

4 years ago

check_circle

Verified Customer

star star star star star

Edythe Portland, OR

They cover a lot of my appliances like the fridge and furnace. When the furnace went out and we were freezing. I used it and they got it fixed. They did a good job. When I call, I always get someone within five to seven days.

4 years ago

check_circle

Verified Customer

star star star star star

Michael T Carter Phoenix, AZ

They stand by what they say they are going to do. I called choice when I spung a leak. They came a couple of days later and took care of it. It was accomplished to my satisfaction. When I call, I can talk to someone who has an informed answered.

4 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Waco, TX

Every time I call or submit a claim, someone has gotten right back to me. I had an issue with the dishwasher not draining, they fixed it with new parts. Everything I’ve had has been taken care of. I think the price is pretty reasonable. I was able to get some discount from the service center. It has been good.

4 years ago

check_circle

Verified Customer

star star star star star_border

Patrice Driscoll Crump Crimora, VA

The workman they recommended came to my home in a timely fashion and determined that my refrigerator needed a new door gasket as the magnets on the old one had stopped working, preventing the door from sealing properly. A new gasket was ordered and installed. I was told to close the door firmly for the next couple of weeks until it was firmly seated and holding the door tight. I do not feel that the door is sealing tightly yet. I will give it another week or so to see if the kinks will wear out. If not, I will be calling back to see what else is recommended.

4 years ago

check_circle

Verified Customer

star star star star star

Colleen Newport, KY

My heat pump had stopped working on a weekend and they had someone respond almost immediately. He was so mannerly and helpful and found that it was a motor and found a motor and installed it within a day. Quick, speedy, responsible service.

4 years ago

check_circle

Verified Customer

star star star star star

Irene Sicklerville, NJ

It's an effective monthly payment so I have peace of mind. I've had no issues. The companies send are good. My garbage disposal went out and the guy came out and he looked at it and then somebody brought him a comparable one and he installed it. Easy peasy fix.

4 years ago

check_circle

Verified Customer

star star star star star

Rachelle Dublin, OH

Everything's been high quality that has been fixed. Our heater broke in the middle of this last snow storm and I was able to go on and quickly get someone to come and fixed it so we had heat. It's a really easy process to get things fixed.

4 years ago

check_circle

Verified Customer

star star star star star

Beth San Antonio, TX

The gentlemen that they send out are above and beyond helpful. They show up every time when they say they'll be there and they return my calls. My washing machine broke down and it took three times for them to come out and fix it they were very helpful each time.

4 years ago

check_circle

Verified Customer

star star star star star

Karen Fayetteville, NC

The customer service is always excellent but nobody's perfect. I used my warranty for my heating and it wasn't done correctly first time I called them back and they fixed it and it was at no cost to me so it was really worth it. They don't send, in my opinion, the top quality people the first time.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

M. A. Sanchez Helotes, TX

The policy does not have turnkey replacement of appliances. When I had to replace an over-the-range microwave oven, instead of CHW taking care of everything like American Home Shield does, CHW only sent me a check that does not fully cover the replacement costs: (purchase, delivery, installation, and disposal (of old unit)). Additionally, the web portal to request service does not have a stored- CC-number payment feature to "touch a piece of paper / handle an issue only once." In other words, I have to interface on the service issue an additional time with the service provider for payment -- AHS has this feature. As a property manager, I interface with home warranty companies on their web sites may times throughout the month. I prefer those companies that use an AHS-like consumer interface process that allows me to take care of a repair/replacement issue with the least amount of work and hassle.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

Choice Home Warranty Reviews