Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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DaVaughn Parker Sykesville, MD

Choice Home Warranty never disappoints! They are always there when my family and I need them. Very professional, quick and understanding of customers needs. I recommend them to all my friends and family, Choice Home Warranty is truly the best.

3 years ago

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Verified Customer

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Alfonso C. Milford, PA

So far we have had to use the service twice for some issues we had with our furnace and then our gas dryer. Both times have been positive and were taken care of. Pretty decent service if you ask me. Peace of mind too. Thanks

3 years ago

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Verified Customer

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Teresa Chesapeake, VA

Over all Choices customer service is excellent, and the service providers gave been exceptional..it's the one bad experience that leaves a bad taste..what I believed was a reputable appliance repair provider (Sears) has turned out to be a nightmare..we have been almost 20 days waiting for them to advise Choice that the refrigerator cannot be repaired..Choice has provided a solution, but it involves getting another technician and another diagnosis and probably another 10 days..even if we get approved for a replacement it will take time to order and receive it..one bad service provider is all it took

3 years ago

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Verified Customer

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John Barletta

I had a problem with my refrigerator and everything in the freezer defrosted. Choice was very prompt in scheduling a service tech to come out. The problem was the scheduled time to come was seven days and everything in the refrigerator had to be thrown out. When I asked if they could expedite the call I was told that was the best time frame they were able to get. That was the bad. The good was that the tech came as he said he would and was very knowledgeable. It was a bad compressor and he had one in his vehicle and was able to replace the old one. He did a great job and the refrigerator works great.

3 years ago

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Verified Customer

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Srinivasa Rocklin, CA

Customer service is excellent. They immediately take the calls and immediately respond to the issues on hand. I had a garage issue and it was quickly fixed. I got the appointment and everything was very good. Another issue is the A/C and there is a problem with the the company which is providing service, not the Choice Home Warranty. The the vendor who is doing the work for a Choice Warranty, I did not see a good service from them.

3 years ago

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Verified Customer

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Cheryl Durham, NC

Over the entire entire time I've had choice I have only had one or two issues, but generally pretty good overall. My air conditioner wasn't working. I had had maintenance done on it the week before and put in. Guy came within two days, and it was a very quick turnaround. Had the parts on his car and got it fixed in his truck. Overall it's been really good. It was just one technician that was not good.

3 years ago

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Verified Customer

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Ruth Clinton, MD

Everything was very nice so far. When I called to place my claim they answered right away and took all my information. I believe the next day someone sent an email saying when the technician would come and the time frame and that's exactly what happened, they came in and fixed it and that was it.

3 years ago

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Verified Customer

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Anonymous Philadelphia, PA

I enter a claim and I get a response pretty quickly and I get an appointment and someone comes out and fixes the problem. So it's been it's been a very good experience. I do think it's a very good service for people who aren't handy themselves.

3 years ago

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Verified Customer

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Sudeep Marietta, GA

I'm very satisfied with customer service, and of course the prompt service. They're very competitive in pricing, especially as the service fee is good. I think that they have a good network of coverage especially within the area. They're very cooperative. They take time to understand the situation.

3 years ago

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Verified Customer

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Penny Littleton, CO

For the most part they've been great. Sometimes they don't cover what I think they should cover. I suppose if I did more research on the policy, I would have known that before I called. They've been great though. We had a refrigerator issue. There was a there was a leak in the line that goes to the ice maker. We knew the leak was coming from the refrigerator but didn't know where. So we called and they came and they replaced that little tiny line that goes to the ice maker and repaired it. They did an excellent job.

3 years ago

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Verified Customer

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Anonymous Fayetteville, NC

I had a real nice guy that introduced me to the program. Excellent. One time I needed to use my warranty and what happened was that I had a something clog up in my sink, my garbage disposal and they got someone out of here to fix it.

3 years ago

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Verified Customer

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Richard Florence, SC

Once I made a call and within an hour I received a phone call to set up an appointment. Next day the person came out, fixed the issue on the first visit within an hour. Excellent service from the support center and outstanding resolutions.

3 years ago

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Verified Customer

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Anonymous El Paso, TX

I've been really pleased. I did a claim on Saturday night online and by Sunday morning I already got some correspondence saying they were going to come in on Monday. They responded on the weekend. Twice they came and they weren't there more than a few minutes and they took care of both things.

3 years ago

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Verified Customer

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Sandy Lindquist Boise, ID

It was touch and go for a while with CW but they have really come through for us several times now. It is reassuring to know that a claim is acted on quickly and we appreciate that very much. We paid $75 for a claim recently on a dryer that would have cost nearly $300 so to us it is very much worth it.

3 years ago

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Verified Customer

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Eddie Bills Jr Chicago, IL

What I did like so far is the company that installed my ac unit very professional the young man Marco explained everything thing to me very well what I didn’t like was the amount of money I had to pay to you guys I thought that was a bit hi but it worked out for me and my family

3 years ago

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Verified Customer

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Dan Omaha, NE

I have been with Choice for several years now, I couldn’t be happier with a company for their prompt service . They have put together a group of professional, certified contractors that are on time and treat us as we should be treated. We no longer have to search the Internet for a contractor who never shows up or does a sloppy job. I’m a choice customer for life!

3 years ago

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Verified Customer

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lofton63 Prairieville, LA

I have used Choice twice, my first experience was not very good. I called them for a water leak near the water meter, which was explained to the automated call (even though I preferred to speak with a human). The bottom line is I spent $75.00 for a plumbing service to park in my driveway and leave. My second call for a dishwasher not working was outstanding, the appointment was made, the technician communicated, arrived and repaired the dishwasher without a problem. Very professional.

3 years ago

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Verified Customer

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Mr&Mrs A Clayton Oakland, CA

We are very happy with this company and hope that in the future this doesn’t change. We had problems with our electrical on our house and “Choice Home Warranty” paid for half. Half was better than our other warranty company “American Home Shield” was the worst. THANK YOU 🙏🏾

3 years ago

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Verified Customer

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Allen Triba Hemet, CA

Choice Home Warranty has been quick to respond to our appliance breakdown repairs. The maintenance technicians assigned for repairs have all been courteous and professional. We have renewed our contract with them for another year.

3 years ago

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Verified Customer

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Jon Las Vegas, NV

Great coverage. The warranty itself I think is great with the coverage and everything. The first experience was great. I used it a couple weeks ago for our A/C and it was very smooth and went great. The company that came out was great. The second time is currently a claim for my wash machine and I am not very happy because the company that was sent out to deal with my wash machine is not accredited by the Better Business Bureau. They've got tons of complaints that name Choice Warranty is the company that recommended them. And I'm just, I'm not happy at all.

3 years ago

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Verified Customer

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Ethel Humble, TX

Every time that I make a claim, they get right on it. One time I used them for my dishwasher when it was leaking, so they came out and it couldn't be repaired. The guys sold me a new one right then and there. Overall, I think they're really good because I haven't had any issues with them and what they say they covered.

3 years ago

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Verified Customer

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Betty West Palm Beach, FL

It is convenient. I had a leaking dishwasher and the guy came and determined the cause, ordered the part and a couple days later came back with the part and fixed it. So all turned out well and it happened in a timely manner.

3 years ago

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Verified Customer

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Brian San Antonio, TX

Every time I've called, they've come out and taken care of business. Once my toilet was leaking and I called them, it cost me $80 and they came and reset the toilet which would have cost normally $300 with any other company. The people they sent out were polite, positive and they got the job done and it haven't had an issue since.

3 years ago

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Verified Customer

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Anonymous Fairfax, VA

Whenever I've called they sent someone within a day or two. Work was done to my satisfaction. It was no hassle. I needed to use it for my garbage disposal and the technician came out I believe within within a couple of days. It was fast, it was efficient, and it was really just a very easy process.

3 years ago

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Verified Customer

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Stephen Lake Worth, FL

Recently my air conditioning system was not working correctly. It was not cooling, the overflow was clogged and so I opened the case with Choice. And the plumber came the following day and resolved the issue. I generally get a very prompt response.

3 years ago

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Verified Customer

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John Knoxville, TN

Very positive. They always responded to my calls and my questions. One time I used Choice for the refrigerator, and they sent out the best repairman so I didn't have to get it replaced. They sent out a plumber so I didn't have to get a new toilet. They have some very good people working for them.

3 years ago

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Verified Customer

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Kimberly Duluth, GA

It is affordable and the they were very professional when I called. Customer service is great. My furnace motor went out and I wasn't really pleased with the guy that came out. He forgot the appointment and then he just took forever. He took almost two weeks to fix my furnace. So but I called them and I expressed my dissatisfaction with him. Another time I had a plumbing issue and the company that they sent out was perfect. They were great.

3 years ago

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Verified Customer

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Martha Wellington, KS

About a week and a half ago the A/C gave out and they went out there real quick, like within two hours, and they went and fixed it. The lady that helped me was really helpful and really quick to respond. I got a callback and they they just fixed it quick, the problem that I had

3 years ago

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Verified Customer

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Mark Independence, MO

We had a fryer not working and was able to go online and it had an appointment scheduled within two days and it was fixed immediately. So far I've had one claim and it was handled quickly and professionally and super simple online.

3 years ago

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Verified Customer

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Elliot Colchamiro

This is my second year as a member of "Choice Home Warranty". I have already taken advantage of their service for my garage door opener, my clothes dryer, my clothes washer, my refrigerator and my dishwasher. They have all been minor repairs but I am generally happy with the service , especially with the speed with which I have been contacted by their service vendors. In one instance when my dishwasher needed to be replaced I was given a voucher for a replacement at Lowes. I highly recommend joining! Elliot Colchamiro

3 years ago

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Verified Customer

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Louis Paturno Las Vegas, NV

They are alway's on time except for the last time when when my fridge stopped working the tech came and diagnosed the problem right away but it took a few days before CHW gave the okay to replace the relay and it took the tech almost a week before he came back with the part to fix the fridge,and I was without a fridge almost 2 weeks

3 years ago

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Verified Customer

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Gary Port Saint Lucie, FL

Home warranty started out by assigning a claim number and eventually assigning a contractor to do the work the shower Panal was installed but didn’t work properly the plumber returned and tried to remedy the problem to no avail. I found out what the problem was and called the plumber to return and finally get the panal working properly he told me that I had to call Choice and get a new appointment set up and pay another $65. I told him and Choice that the problem was not a new one but an ongoing one but was told that I would still have to pay another $65. I didn’t agree and asked to talk to a supervisor I was on the phone holding and holding and was finally told that someone would call me back within 24 hours. I finally had the problem fixed myself. Needless to say Choice did not live up to my expectations this whole process took over three weeks in which time my shower was hardly usable Also I was told that Choice would reimburse me for the cost of the panal which was $342. When I tried to collect that I was told then that it would have to looked at as the work order only stated installation smoke and mirrors

3 years ago

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Verified Customer

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Les Markel York, PA

I have had no issues with CHOICE whatsoever. Their service has always been right on the money. I used them for two ceiling fans, kitchen lights, and for leaks with our shower head and wand. I would like them to consider coming up with a plan for devices such as televisions, computers, phones, etc...

3 years ago

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Verified Customer

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Floyd Richmond, VA

The service technician was professional and did a good job. I have to use my washing machine a few more times to make sure it is working properly. I pray that it won’t put any more spots on my clothes or my wife’s clothes.

3 years ago

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Verified Customer

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Ron Schoenfeld Phoenix, AZ

I have used choice warranty in the past and have been mostly happy with their service. We had a problem with one particular serviceman and they took care of the issue. My one issue is that my wife wrote them a letter and they have never acknowledged it and they don’t show a phone number to call. I would have given them 5 stars if it weren’t for that

3 years ago

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Verified Customer

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Ricky Madison, MS

Great company. They have done right by us. I have nothing negative to say. I would recommend them. We had a air conditioning unit go out and so we called them and they sent out a company and the company made the necessary repairs and everything was great. 5. They've always taken care of me whenever we've had a problem.

3 years ago

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Verified Customer

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Sheldon Lady Lake, FL

I'm very satisfied with them. I needed to have service for an appliance. They checked it, said that it could not be fixed. They sent me a check to replace it. They've done an excellent job. When I've required their service, that's been excellent. I recommend them to everybody.

3 years ago

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Verified Customer

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Mark San Antonio, TX

They explain everything that's actually covered. One of my experiences was the garage door opener. The first time I had a company and they were excellent and then they actually assigned a different company this time. I asked them if I could go with that other company that they send out the first time like a year ago and they switched it pretty fast and the guy was there the next day. So I really did appreciate that.

3 years ago

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Verified Customer

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Betsy Mandeville, LA

Good communication. I had a clogged toilet and on Saturday night I put a ticket online and I heard from them on Sunday morning apologizing for the delay that someone would be here on Monday. I really didn't expect anybody to come out on the weekend, so they came and the repair person was lovely. They were responsive and gave me updates.

3 years ago

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Verified Customer

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James E. Decatur, IL

It's a good service to have. When something breaks down, it could be costly, and having Choice Warranty is the wonderful option. Recently we had problem with the igniter on the stove and it was fixed very promptly and we're very satisfied. The workmen have been very competent, very courteous, very business minded.

3 years ago

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Verified Customer

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Carole Covington, GA

They were very responsive and and they were quick to resolve my issue. I had a problem with my washing machine and they sent somebody else the exact same day that I requested service and the issue was resolved quickly. I'm very pleased.

3 years ago

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Verified Customer

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Alma Middleburg, FL

They've been very good to me. I used it just recently and they were very prompt. In the middle of the night my refrigerator freezer went out and I put in a claim and I had a call the very next day and somebody came out that day. So that was a really good experience.

3 years ago

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Verified Customer

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Esther Philadelphia, PA

Since I've had the warranty company support me with my home, it's been easier for me financially and I could sleep better at night. My hot water heater just went out and they replaced it. Every time I've had a problem, they've taken care of it.

3 years ago

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Verified Customer

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William Charlotte, NC

They always send reliable companies and people who handle it with great professionalism. We had a break in our main water line inside our home and instantly they got somebody out to help us within a day. And this was during a holiday. They get back to you immediately, expeditiously.

3 years ago

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Verified Customer

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Tania

They've been very efficient for me. I've been very pleased. I recently used it for my garbage disposal and that was done very well. I've used them for a clogged toilet and that was done expediently. I've used them for my refrigerator. Everything has worked out well.

3 years ago

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Verified Customer

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Jerry Blacklick, OH

Every time I've used them they've been right there for me. I'm satisfied with my service. I needed it for a my garbage disposal and I called and a fella came out and looked at it and said that there was something wrong with my garbage disposal and they've replaced it. They took care of me every time that I've had a problem.

3 years ago

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Verified Customer

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Jesse Corpus Christi, TX

Great value. Very trustworthy. They do what they say. I had a plumbing leak and they came in, took care of it real quick, and then I had a garage door malfunction and they came to care of that as well. I had those two claims back-to-back and they took care of them within a week, both of them.

3 years ago

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Verified Customer

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Mike Lake Saint Louis, MO

Previously I used other companies because but, they were too pricey. As long as the price remains competitive, I will probably stick with them. I needed a dishwasher repaired. They got someone there quickly who was local and it was very good.

3 years ago

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Verified Customer

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Bob Webster, NY

They were right there. They took care of me right away. There's no hesitation. And I got the service the next day. The freezer on my refrigerator broke. It stopped stopped working and I needed somebody to come in to service it. I called up and they had somebody here the next day. The service was fantastic.

3 years ago

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Verified Customer

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Donald Phoenix, AZ

They're pretty nice there and they answer the phone. They have a pretty nice website when it works. The dishwasher wasn't draining, so we called them. They came out two days later and fixed the problem for 65 bucks. We saved hundreds of dollars.

3 years ago

Choice Home Warranty Reviews