Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Dennis King

So far we have had a very positive experience with Choice, the communication with the repair vendors could be better, but overall, happy with the purchase.

7 months ago Edited July 10, 2024

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Jeanne

Last experience was a disaster. 2 weeks to find a plumber. Was given name of company and phone number. Number was for a private residence. Person at that number said he had not worked for the company for several years. We made appointment any way, he never shored. I had to hire my own plumber. Sent info about incident to CHOICE. They never responded. Would have had more success contacting ANGI.

7 months ago

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Rafael

I like that after the service man failed to fix the problem, they assigned the job to somebody else who was able to fix it.

7 months ago

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Philippe

Prompt, more competitive pricing than other companies and better customer service. Only wish I could file claims online.

7 months ago

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James schaefer

My washer has been down for a month now. Didn’t get the repair right the first time. Second time they failed to schedule the repair appointment. Hopefully third visit will go well tomorrow.

7 months ago

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John

The technician who came to the house diagnosed and resolved the issue in a very short amount of time. I was very pleased with the outcome.

7 months ago

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Pamela Myrick

I like the automated voice response claim system that takes your claim. The response from Choice Home Warranty is immediate.

7 months ago

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Angel Martinez San Luis, AZ

Dislike it takes to much to pay the company that comes and does the job . Got a call from the last one that they still have not gotten pay .

7 months ago

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Darrell Sutton Newport News, VA

Service of my washer was poor at best not the tech but all of the support for him and the lack of suport when I contacted Choice 5 times 3 of which I was promised call backs from managers who were BUSY at the moment(Sounded as if that was a script anser) No follow up once the call was completed. I was told if we CHOICe hace to send a second tech because sears has failed , the service fee would be WAIVED well really since I had already paid for a call why would I pay for a second call and nothing had been fixed.

7 months ago

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Steve Gold Palm Desert, CA

Easy to get appointment, crew was knowable and personable. Nest and explained what they were doing. Accompanied job to our satisfaction

7 months ago

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rkdj59@consolidated.net

I like that you warranty company responded so quickly and the company that came out was very quick to respond to the problem I was having

7 months ago

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ben lassiter Lugoff, SC

They take their time with getting someone to come and fix your problems. They always denied the problem and send a tech that don't want to do the work and I'm still without heat for two months.

8 months ago

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Steve Fort Worth, TX

I spent two months in the middle of Texas summer without air conditioning. Choice kept making excuses not to cover the unit for so long that I ended up replacing EVERYTHING on my own. Cost me a small fortune Very poor level of customer service. I was calling in almost every day to get the latest excuse. I will always believe that Choicc owes me a lot of money and an apology to me and my wife for living through 105 degrees every day without air conditioning. Impossible to reach supervisor also. I could go on and on about what Choice put me through, but I am trying to get over it

8 months ago

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Lori Garland WI

Every time I have a claim it takes about a month to get it fixed by the time you find a technician and they come to look at it and then have to come back because they don’t have the part needed with them. We are still waiting to get our dryer fixed because the technician hasn’t come back to fix it after they didn’t have the part. We had to pay to get our AC fixed last summer ourselves because we weren’t going without it for a month when it was 100 degrees outside.

8 months ago

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Richard

I had a great experience with the appliance repair service. They fixed my KitchenAid oven quickly since I provided the necessary part. The technician was efficient and resolved the issue without any hassle. Overall, I was pleased with the prompt service and the outcome.

8 months ago Edited March 6, 2024

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Jerry Fort Myers, FL

Not sure yet. I thought the electrician would do more to test why the circuit breaker keeps popping. He gave me his guess but not factual reason to absolutely correct the issue.

8 months ago

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Carole Chandler, AZ

We were able to get the technicians over in a promptly timeframe. Parts had to be ordered but they returned in 3 days and corrected the problem.

8 months ago

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Mike WILKINSON Beaver, PA

Have had refrigerator part on back order since January. Furnace problem, repairman came took my $85 and I have not heard or seen him for repair. My garage door broke and I submitted repair request. They were never able to get me a repairman. I paid out of pocket for fix. Poor service. All repair people complain about them. Renew my contract with them? YOU CAN BE ASSURED NOT!!!!

8 months ago

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Patricia Fabian Midlothian, VA

It was a 3 week process ! I supplied my own under sink plug in garbage disposal . Hope I get reimbursed for what ever their allowance for the device is . They thought it could be repaired . What a joke !!! There was a knife piercing through it .

8 months ago

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Elliot Garcia Naples, FL

They do a great job selling their warranty service and fail miserably at finding contractors and providing the necessary work approvals when the work is finally close to being completed. I have spent way too much time arguing with them about providing service. I would not recommend Choice and cannot wait until my contract expires so I can return to my previous warranty company.

8 months ago

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Shashank Kamarushi Cumming, GA

Got my electric outlets fixed and the process was easy and user friendly. Electrician was very knowledgeable and quick in responding to the issue.

8 months ago

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donald marshall Memphis, TN

The service provider (Sears) did an excellent job. If I have any other appliance problems I want this service company again.

8 months ago

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Richard

We had a toilet issue overflowing, and they came out and repaired the issue. They were helpful, so far we're very happy with them.

8 months ago

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Scott

We've had two claims in the last couple of years. The last one was great, but the one before that was, okay, but it wasn't what I expected. Our refrigerator went out and they came in and gave me a price for it. It was a $2,200 refrigerator. And they gave me a price of beginning like $900 to replace it. So I got them up to $1,100. And then I waited 30 days to get it because they don't just give you. They wait 30 days for some reason. I had another claim that was great. They came out here they fixed the problem. I paid my $65. Everything was great.

8 months ago

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Wesley

My thermostat furnace was not working. And some guy fixed it. Sometimes it's difficult for you to hold, but the last time I didn't have any problem.

8 months ago

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John

We had a stove stop. I called out, and they needed to be replaced. And the technician was very professional, and he did a good job.

8 months ago

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Anonymous

My washer broke and I made a claim, and they were out, the service people were out quickly and fixed it. So I was very happy.

8 months ago

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Dottie

We used it for an inspection on our dishwasher, which had a funny smell. And the plumber came and told us it was hooked up wrong.

8 months ago

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Brenda St Louis, MO

It's been since December and my refrigerator is still is in need of repair. You keep sending Sears /A&E and they don't seem to know what the heck they're doing trying to replace my icemaker and water dispenser

8 months ago

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William Carrollton, VA

I had an appointment with Sears Home Services to install repair parts on my washer 2/19/24. On Feb 16 an email from Sears stated "Your repair parts have shipped to your service address and we're scheduled to complete your service on Feb 19". I waited all day. No word by email or otherwise for a technician to call. I called the phone number on the Sears email 4 times during the day and continually checked the Sears site which all showed that the install was still scheduled. Do something!

8 months ago

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Eileen Monroe, NC

The repairman came in time and was very polite and professional. He tested and learned what needed to be replaced and did an excellent job.

8 months ago

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Myron Bellevue, NE

My dishwasher has been broken since last summer. Choice cannot find anyone to fix it and will not replace it. C/S keeps telling me they put it on the urgent list. I HAVE CALLED ONCE OR TWICE A WEEK FOR SEVERAL WEEKS. My stove has been broken since November 2023. unfixable We were told they were going to send an egift card to lowes. not enough to replace it,

8 months ago

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Bill Washington, DC

Not the best customer service. I had spent 3 $85 deductibles in a 45 day period on a dishwasher repair and still not completed. The review board said they will now give me $246 towards a new dishwasher. However, I spent $255 in deductibles. This should have been said from the 1st repair attempt. I told the review board to keep their $246, Service is more important than the money. I will be moving on from their future services.

8 months ago

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Norman Oceanside, NY

Had two claims each on was better than the first . One problem my first claim I was supposed to receive a $300 check never received in my e mail

8 months ago

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Anonymous

I've used it many times. I email them, and within an hour they answer. And within the next day, they make the appointment.

8 months ago

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Joan Newcastle, CA

Service was very prompt! The technician explained the part that was needed to fix the problem. He was here for about 45”

8 months ago

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Christine McIntosh Baton Rouge, LA

We paid for a tech to come to look at our oven. The parts were no longer available so we were offered only $388 to replace our stove/oven combo. We still haven’t gotten our money and it has been 3 weeks. Our oven was out so we couldn’t wait and had to buy it ourselves. To replace what we currently have cost us $1,200 (on sale)!

8 months ago

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Michael Lawrenceville, VA

One of the worst experiences I have had with this warranty company. Had an Vac issue, my 97 year old aunt living in a house heat not working. Choice was not able to get a technician for two weeks I had to get someone out there after two weeks pay out of pocket and now wait for Choice to reimburse me. On top of that I still have a plumbing claim going on a month now and Choice can’t seem to get anyone out there Still waiting on that. Not happy to have paid for the premium package 3 year plan. Will look elsewhere soon.

8 months ago Edited March 19, 2024

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Jes Stephens

I like having a Techican assigned to handle your respective issue

2 days ago

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Maretta

The process is easy the contractors suck.

3 weeks ago

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Daniel

Did not cover bathroom flange and wax ring on toilet

4 weeks ago

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William Rooks

Had to come out of pocket with $1500 for a water heater the plan stated $85.00

4 weeks ago

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Thurston Jones

Again I didn't need service. It was a false alarm. I called and canceled appointment. You keep sending service survey. You all did well on contacting me. But no service was done.

4 months ago Edited July 16, 2024

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Erwin Lopez

I have been with this company for years I have had some claim one for my AC another for my dryer machine this claims were Ok not really satisfied with the final results, but still ok, I Just had one for my washing machine and really disappointed they always want to replace they do not fix and want to offer almost nothing, $349 and I paid $75 of deductible, so at the end I am getting $274 so it will be more than impossible for me to renew.

4 months ago

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Lynn

website is so easy to use to report a problem and arrange a service call for repair. Theh program does exactly as promised and sends service companies to repair every problem for just the $65 fee as detailed.

4 months ago

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PASSION 4FORLAW2

I have been with Choice for about two years. The response to my claim was great but in my case waiting for a technician was not so great. My refrigerator was on the blink and by the time the technician appt time it was completely out. It’s going on week two… waiting for parts now. Otherwise, the technician I have is professional and diagnosed the problem in no time.

4 months ago

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Venkata

The day I claimed my claim was 3 weeks ago. Today is 3 weeks, and still, they are just going back and forth between them and the technician who is supposed to fix the problem. There is a group that authorizes the technician to go ahead and fix the problem. That group doesn't authorize the work. The whole process is very bad. They are allocated technicians, but the technician doesn't have a permit to fix the problem. He has to do every step of the areas to get permission from them. To cut the hole in the wall, they get permission from them. How do you diagnose the problem? There's a leak behind the wall, you cut the hole in the wall to see the leak, right? They were, but they didn't have permission to cut it.

8 months ago

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Anonymous

We had a problem with the heater and everybody has been extremely responsive and he kept in touch with me throughout the entire process. It was just a wonderful experience

8 months ago

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Kathy Kelly Red Springs, NC

Choice Home Warranty was right on the ball getting me a repairman right away for my broken garage door spring and my washing machine. I would highly recommend them.

9 months ago

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Michael

The first claim I had was a leaky pipe in 2023. I put a claim in, no vendor was assigned. Tried calling numerous times and the phone would eventually disconnect. Did receive responses via email. But was always you were looking for a vendor to assign it to. Ended up getting a response for me to find my own plumber and submit a claim. No thanks. Not going with Choice again.

9 months ago

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