Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Pamela Olney, MD

The outcome was good. I had to use them to replace my microwave recently. Also with the refrigerator, I guess electronic parts stopped working and I contacted choice. They sent the tech out and he fixed it. They sent me a check to replace the microwave.

3 years ago

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Verified Customer

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Anonymous Richmond Hill, GA

The first several times somehow what I asked for wasn't covered. I've had maybe 2 experiences where something broke that they did cover. They weren't meeting the needs that I had, so I was going to cancel them, but then they changed. They have increased the coverage and stuff so I kept them.

3 years ago

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Verified Customer

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Anonymous

We have had occasion several times to call on our warranty with Choice and every time they responded with a quick contact for a repair. We were even told by one repair man that Choice is the easiest warranty company for him to deal with. We're sold on Choice!

3 years ago Edited May 12, 2025

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Verified Customer

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James Lake Panasoffkee, FL

We had a plumbing issue with water backing up in our bathrooms and so I submitted the claim and 2 days later we heard from the repair man and he was scheduled to come on Friday, which was 2 days further along, but the issue got worse. So I called the company and they came that very afternoon. The service was excellent.

3 years ago

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Verified Customer

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ROBERT WRIGHT Roanoke, VA

I HAD MY WASHER GO OUT. SERVICE MAN WAS HERE IN A DAY OR TWO TO INVESTAGATE THE PROBLEM. HAD TO ORDER PARTS WHICH ARRIVED THE NEXT WEEK , AND SERVICE ADVISOR FIX THE PROBLEM . THERE WAS NO MESS TO CLEAN UP. HIGHLY RECCOMEND THEM !O

3 years ago

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Verified Customer

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Jayne E Callahan Laurel, MD

In the past five years, I have had two opportunities to contact Choice Home Warranty for service. They have been responsive and sent a repairman the next day. Therefore, I'm satisfied with their service, and I would recommend the company to anyone who is looking for a Home Warranty company.

3 years ago

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Verified Customer

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Brooke Bumbard Garland, TX

I love Choice Home Warranty! They are so professional, prompt, and service focused. I will definitely be renewing my warranty at the end of my term. As a new pool owner I did not know what to expect on how often you'll need repairs and I'm so happy I've had this warranty to provide me with the security I need.

3 years ago Edited January 10, 2024

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Verified Customer

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LaVerne

I appreciated that the technician was courteous, knowledgeable and prompt. He really checked out every part of the HVAC system and identified the problem in a short time. He very quickly repaired the problem and had the A//C running. No problems since.

3 years ago Edited September 9, 2024

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Verified Customer

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Henry Pittman Olathe, KS

I don't know what to say as we are in the midst of a multiple weeks long repair. Sears promptly sent a repairman out, he diagnosed the problem. A week later another repairman came out under the impression it was the first call (he diagnosed the same problem.)The first diagnosis didn't fix the problem so now we are waiting on the second part to arrive to see if that fixes the problem. When I called Choice (approximately a week later)to get a status report (despite what the answering service says, the website does not show anything other than the initial claim), they said they were sending Sears a message asking them to update us on the status of our repair. That was Monday morning and it's now Tuesday evening and no word from them. I'm not upset that the problem has not been solved because that's just the way appliance repairs go. The lack of communication is disconcerting.

3 years ago Edited January 10, 2024

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Verified Customer

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James McLin Tucson, AZ

They usually respond very quickly when you place a claim. Most of their contractors are very good and fix the problem quickly. Every once in a while we will get a contractor that doesn’t show up and Choice quickly replaces them with someone else to do the job. We have been with them for 8 years and are very pleased with their service. Only once it took a contractor over a week to respond. Normally it is the same day or the next.

3 years ago Edited January 10, 2024

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Verified Customer

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Art Taylor Beaverdam, VA

As advertised so far. Payment process could be speedier. Plus approval processes for use of policy holder contractor too long and cumbersome, and resulting time is critical in emergency. Call, resister claim. If emergency, get, say plumbing pipe break repaired asap to preclude say flooding or more in wall damage. Submit claim and you review with owner for approval, and contractor if unsatisfied. (Almost bet prices in this area well below most places and quality better.) How do you quickly get approval for emergency like plumbing and HVAC, especially when no het in dead of winter? Call me.

3 years ago

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Verified Customer

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Anonymous Atlanta, GA

I'm real pleased with Choice home warranty. My air conditioning stopped working and they came out and fixed it. Not too too long ago it was a different unit, the heater was not working. The technician came out, ordered the part, came back and everything was fixed. They've been very responsive and they send out verified technicians.

3 years ago

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Verified Customer

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Manmohan

It's a respectable company and they do their diligence. I am happy with that. During COVID I needed my warranty for something and I could not get it. They kept on telling me that they could not get anybody and I should get somebody and they'll pay me back for it. That was the only time I felt that it was not there, and that was due to the COVID.

3 years ago

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Verified Customer

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Tracie

When I do file a claim, I love the fact that immediately they're assigning somebody to the claim within twenty four hours without me having to call and check and find out what's going on. I only wish that the service charge was lower.

3 years ago

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Verified Customer

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Mary Ann

They've always been right there. I just had a dishwasher problem and the guy came out and told me that I needed a certain part. He came out right on time and said the part was wrong. And that I had to reorder because they sent the wrong part, so he was very, very honest with me and I appreciated that. The service is very good.

3 years ago

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Verified Customer

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Olga Las Vegas, NV

They came right out when I filed a claim. It didn't take them anytime to respond. It was all very easy. Just recently the pool motor gave out and they came right out and took care of it. I was a little iffy when they described the olans to me, but I but I'm happy I did because I've been very happy.

3 years ago

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Verified Customer

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Darrick

They were really helpful, and they sent someone out immediately. When I had two issues, she identified it and said we can just send one plumber out. The plumber was nice, but he came in and I didn't feel like he really fixed the problem. And I said, well did you double check the problem? He said yeah, it's it's fine. He still took my money, even though he only addressed one of the problems. I wouldn't say I have a bad experience, but sometimes its weird.

3 years ago

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Verified Customer

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Kenneth New Orleans, LA

They are just good at what they do. They just do what they say they was gonna do. I just had to use my warranty when my refrigerator went out. It was the day before Thanksgiving and I called them. I knew it wasn't gonna be fixed by Thanksgiving, but it was fixed maybe the next day after Thanksgiving.

3 years ago

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Verified Customer

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Darryl / Susan Gretna, LA

My garage door went out. A guy came out and assessed the damage and left in a couple hours, he was in and out fast, quick. They don't cancel appointments, like when you call and get everything fixed on your house, anything that's needed they jump right on it. They don't sit around, they take care of them. Great customer service.

3 years ago

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Verified Customer

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Anonymous Pinson, AL

It was very simple to contact and put in a claim and then get the technician scheduled and I had no problem. It was very good service. The technician was top notch, was on time, very professional and did not waste time. He got the evaluation and then came up with the fix and got it done and it was a very good experience.

3 years ago

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Verified Customer

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Leonid And Inna Warrington, PA

I have problem with my toilets, next 2 days was great. A couple people come to my house, fixed it, and I just pay $65. Second issue was with my refrigerator, and choice home warranty replaced my refrigerator. And third one is my garage opener. Great guy, calm and for a couple hours just fixed issue.

3 years ago

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Verified Customer

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James Suwanee, GA

My garbage disposal had started leaking. I went online and put in a request and that was a Sunday night and the repairman was out on the Monday morning, so it was quite timely. I think it's a well deserved fee and rate for what you get.

3 years ago

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Verified Customer

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Clifford Oxon Hill, MD

Last time I needed a repair on my range and it had to be the motherboard replaced because the clock and the timer, or the controls are not working. The technician came out and ordered the part, got the part and he came back and installed the part. They were very responsive, timely.

3 years ago

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Verified Customer

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Denise Philadelphia, PA

They were very responsive to my call, and the technician kept communicating with me during the day even though they had put extra customers on his plate. Since he communicated with me so frequently, I didn't have to just sit here and wait for that 4 hour window. And when he came, he was very thorough.

3 years ago

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Verified Customer

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Walter Jensen Beach, FL

I had 2 very small issues and they were resolved fairly quickly after putting in a claim. What I didn't like about it, is we had a fairly decent bedroom fan, not the lowest grade, the fan that was offered was billed as the lowest value. If I wanted to get up to the quality that I had installed, I would have had to pay significantly more, so I don't like the fact that they replaced with the lowest quality fan.

3 years ago

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Verified Customer

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Robert j Wiberg Pahrump, NV

Our warranty just barely became active and our garbage disposal stated leaking. We felt guilty about calling about something so soon. They sent a technician out, he took some pictures came back the next day. Couple hours and it was all replaced.

3 years ago

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Verified Customer

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Charles Barsness Prior Lake, MN

Called Choice home warranted, washer wasn't working , had apt. For repair in less than 2 hours, repair man contacted me and asked what machine was doing out, he said most likely pump was problem . He came Monday, pump was problem . He replaced pump and was gone in 45 min. And this was on thanksgiving weekend, thankyou , extremely satisfied

3 years ago

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Verified Customer

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Frugoli-Pat Sparks, NV

The blower went out on the heating system and the house was growing cold by the day and by the time I got hold of them, they had a contractor out and had the problem fixed in one day with a new motor. They got the problem solved quickly.

3 years ago

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Verified Customer

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Linda T Florence, AZ

They kept in contact with me as far as my appointment schedule. The only thing I was disappointed in is having to wait four days for the vendor to come out and fix the garage door. We live in a very rural community so not a lot of people come out here.

3 years ago

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Verified Customer

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Idell H Blum Green Valley, AZ

Choice Home Warranty customer servicce was courteous and quick to assign a repair company to my claim. The repairman was quick to respond and very knowledgeable. Choic Home Warrantly is an excellent company and I highly recommend them.

3 years ago

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Verified Customer

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Noel Schleifman Jamesburg, NJ

They're very responsive to my issues when I call them. The contractor comes over within a day or two of my call and if the machine can't be repaired the approval process for compensation is completed within the day of the repairman's visit. The only issue I have is that the compensation took 30 days in one instance and 20 in the other. E gifts are issued which can be done much sooner rather than wait to replace the machine which is inconvenient .

3 years ago

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Verified Customer

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KEITH DAVIS Sylmar, CA

Based on my limited experience (one year, one claim) Choice itself seems very professional, but their vendors leave a lot to be desired. It took one month and three vendors to get service on my washing machine. In the end, the determination was made to replace the machine and give me a credit for a new washer. Choice allows itself 30 days to send me a voucher for Lowe's, and believe me, I will be counting the days.

3 years ago

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Verified Customer

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Norbert Redekosky

Great customer service, and prompt response to my needs. The only problem is tat i had to wait for the parts and had to pay for the delivery. According to service rep. , delivery was not refunded , but I don’t think it is fair because this issue was never addressed when I purchased insurance. Other than, im very happy with HCW.

3 years ago Edited July 8, 2024

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Verified Customer

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Regina Bates Birmingham, AL

We have had two claims since having CHW and both issues have been fixed. It was easy to make a claim, get a technician assigned. Tech showed up as expected and fixed the issue. This far, I am pleased with the service of CHW.

3 years ago

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Verified Customer

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CAROL Smyrna, GA

Choice has provided excellent and responsive service whenever I've needed help with the maintenance of my home. There is nothing scarier to a single woman than to have problems with some malfunction in the home. Choice removes the fear because I know they will be there when I call. I have nothing but good things to say.

3 years ago

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Verified Customer

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Bulmaro Garcia Contreras Palatine, IL

My dryer broke down, I called Choice, left my imfo,, next day I had an appointment , one day before my appointment called them that I was not going to be home, they accommodated an other date. They came, took care of my problem. Thank-you Choice Warranty.

3 years ago

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Verified Customer

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Ruth G Claxton Ocala, FL

Very professional service people handled repair work needed at my home--a refrigerator and a range. They kept me up to date on their progress (parts had to be ordered but took only a few days). On both of the two repair jobs I had, the service people made sure my kitchen was clean and neat when they left.

3 years ago

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Verified Customer

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Bernard Boykins Clinton, MD

Two services requested, kitchen faucet repaired, technician for dish washer arrived and after checking machine stated parts were required which was to supposed to take7 days for parts arrival. Technician was paid his 65 dollars but have not seen technician since and it has been almost a month.

3 years ago

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Verified Customer

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John Neff Lehigh Acres, FL

The performance of Choice Warranty was very good and the plumber they selected to install my new water heater was excelent. My problem was caused by the fact that there were no available water tanks because of the damages caused by huricane IAM. This shortage has now been overcome and I am back in business. I highly recomment Choice Home warranty..

3 years ago

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Verified Customer

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Anonymous Noblesville, IN

Yeah, um what I suspected was a natural gas leak, called them and they sent somebody out to repair it. They did get it repaired, my concern was that it took them three days to get somebody out here. To investigate a natural what what I suspected was a natural gas leak, and in fact did turn out to be.23.

3 years ago

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Verified Customer

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Kristi Louisburg, NC

I've had very good service technicians come out. I had a leak and a pipe underneath the house and they said when I was filling out the information I put that it was outside and they told me they didn't cover piping that was outside the house. I had to tell them I considered it outside because it was not an indoor plumbing fixture and I had trouble getting them to understand that it was under the house, so yes, it was included in the warranty. It's not the only time that I've had trouble explaining what I needed and having them understand what it was that was going wrong.

3 years ago

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Verified Customer

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James Manhattan, KS

I don't like talking to computer generated stuff and that's who I ended up talking to for quite a long time before I finally got to speak to a person. After I got a hold of someone it took a little bit too long for them to contact the gentleman from the repair company. They didn't contact him as quick as I thought they should. But then he came down, he got everything going, we figured it out and he ordered the part and choice home warranty approved everything. My heater is not totally fixed yet, but it's working. We're just waiting on a part to come in.

3 years ago

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Verified Customer

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Joseph Jamul, CA

I suspected a natural gas leak, so called them and they sent somebody out to repair it. They did get it repaired, my concern was that it took them three days to get somebody out here to investigate it and in fact did turned out to be. The response is a little slower than what I would have expected.

3 years ago

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Verified Customer

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Anonymous Metamora, MI

We've used our warranty a number of times. I had a problem with an oven, they came out and couldn't fix it right then, they had to get another part. They did that and came back, they were good. For the most part, it's good. Don't really like the way they make the appointments for you, the time may not always be convenient. But I was able to call the appliance repair people and was able to reschedule the appointment.

3 years ago

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Verified Customer

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Douglas Collinsville, IL

The last time I used it, I needed it for my toilet, it was leaking. And I had a real good experience with the plumber. The upfront money I was a little surprised about that. I didn't realize that it went up. But I was overall satisfied, very satisfied, and the plumber was very kind.

3 years ago

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Verified Customer

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John San Antonio, TX

The tech was very professional and nice. He explained every step he took to get my unit back to operation. This experience was very pleasant and easy navigating to get through and reliase how awesome cool air is during this heat wave.

3 years ago Edited January 10, 2024

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Verified Customer

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Barbara Las Vegas, NV

I have never had a problem with them. No problems sending somebody out to my house to repair whatever I need. The people that they sent to my house were very accommodating and I'm very pleased with the service I've been getting.

3 years ago

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Verified Customer

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F. Fredericksburg, VA

I've had some bad experiences with Choice. The last experience was pretty good, but I had a guy come out to repair a refrigerator and he said it needed a filter. I already have replacement filters and he wouldn't put it in. He told me I had to order one online from the factory and put it in myself, he wouldn't come back out so I had to figure it out on my own, which I could have done it in the first place if I knew he was going to be like that. But the last guy that came out was very good, very nice, very professional and quick.

3 years ago

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Linda Albuquerque, NM

Just recently I called about four different things, like the dishwasher and nobody's ever called me back about that. I think it's been at least a month since I called. Somebody called and said they would come here and fix my dryer, and then he came down 2 hours later than when he said, but he was okay and he worked on it for a while and I thought he fixed it, but he said no, we have to order a part so I'll come back next Friday. I made sure I was here all day, cancelled all my appointments and everything, and about 8:00 on Thursday night I got a text just saying your appointment has been changed to Thursday of next week. And then I don't know why that happened, but I couldn't get ahold of anybody. I tried to call them. They don't have a phone number, nobody has phones anymore. You can't talk to people, you get a robot. So I never was able to get a hold of anybody to see why they changed it, just had to suck it up and wait for the next Thursday. So he came and he was here like 5 minutes and took the part in and he said you've got a blockage in your lint trap or something, so you have to get somebody to pick that up. We don't do that. I wasn't impressed. When the guys came for the garbage disposal, they fixed that in 1 minute just fixed it and went on.

3 years ago

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Verified Customer

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Aimee Newport, KY

Recently we had a problem with our dryer. It would not continue to run, kept getting an error code and we called them and he came over and he pushed some button somewhere and it was working and he told us that it might stop again,and that if it did, call them back because they might have to replace something. They were professional and courteous, and arrived when they said they would.

3 years ago

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