Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Victoria Orange, NJ

When the guys came over to do the repair, they were here the day after my call which is good, but they didn't come with an identification nor were they wearing a uniform. I wasn't going to let the man in if my son wasn't here with me. My washer did not spin the clothes, it didn't spin the correct way so I had to redo everything all over again but now I don't have that problem, it was fixed. The guys were good, they were good guys after letting them in here they spoke with my son and everything. The repairman did what they had to do and got out.

4 years ago

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Helen Bradfute O'fallon, IL

The the gentleman that came was very very pleasant. He did his exploratory diagnostic part of the plan very well and he said they'd let me know what was going on. The person now what I've been dealing with a very nice. I realize getting the repair part is likely part of the supply change issues, but I haven't heard any updates on anything on the two appliances that are still pending to repair. The timing number one when I first signed up over just about a year ago I asked to be given the information on how to to turn in a claim I got absolutely nothing It wasn't until we got close to the renewal time that I clicked on the thing to find out that the new rates would be and there was a little box that said claims so I hit on that and I explained what was going on and then within a short time I had a repairman come in to look at two Industry appliances that gone over the previous you know time and since then I I haven't had any response other than that first. I haven't they given any choices so want they said they would repair it they haven't and I've got a full year yes to have it repaired but I'd like it repaired before Christmas.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 17th, 2021

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Mohamed Falls Church, VA

It easy service, prompt service. I just contacted them, I filed a claim a couple of days ago about our ice maker and I think I have an appointment. Someone came for the past two claims. The claim was taken care of promptly and I was overall satisfied with the service.

4 years ago

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Anonymous Bossier City, LA

Exceptional service. They come true with what they say they'll do. My refrigerator ice tray broke and could not use it, would not function so they sent a repairman. It was a G.E. refrigerator and they replaced that component and I had no problems after that. They handled that first request well, the company they sent was exceptional.

4 years ago

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Shahla baig Houston, TX

They are very good in customer service n have very proffesional n reliable companies to solve issues related with electric, plumbing etc.. very quick response n schedule n reschedule.. they gave me huge discount for 3 years contract with them.. i love this company

4 years ago Edited January 10, 2024

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Yolanda Patterson San Antonio, TX

The service and expediency was really fast. My air conditioner went out and I put in a claim online. They got back with me and someone was out the next day and fixed it. They are very fast they got things processed and done quickly.

4 years ago

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Rodney Tampa, FL

Two months ago we had drain issue plumbing issue and It was backing up so we called another plumber he address it and payment was taken care of. Their customer support is pretty responsive and and and get things handled . As far as the quality of service it seems like really reputable service people come and do the work for us.

4 years ago

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John North Baltimore, OH

I would recommend choice waranty for anybody. It was easy going. We had used it about a month ago for our furnace. It wouldn't check on and they sent a guy out he figured out what it was and got it going again. He was very helpful and very courteous.

4 years ago

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Mary Bethalto, IL

Had to have the refrigerator fixed and they came one day and then they had to come back with the part and fixed it on another day. It only costs sixty five dollars to get it fixed. When I call and scheduled an appointment they come and fix it.

4 years ago

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Anonymous Fort Walton Beach, FL

The most recent time I used my warranty was very painless and I got a quick response, however they have a track record of denying claims and making you write referrals. One time I need it and was denied and it took me weeks to get a hold of someone to appeal it and finally resolve it in my favor but on a couple occasions we've really had to fight to get in to pay anything.

4 years ago

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Gerald And Robert O'fallon, MO

When I call they easily follow through right away. It covers most everything I have. Recently I had my refrigerator worked on for an ice maker on it and something with my defrost cycle was off, so they put something in there, fixed it and the contractor did an excellent job.

4 years ago

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Elizabeth Chattanooga, TN

They had a very quick response to my needs. My heater was not working and I had a service call, and the response was very quick. The technician came out and took care of the problem quickly. I believe that its a quality company because of their fast response and taking care of the problem.

4 years ago

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Donald Mc Kinney, TX

The gentleman came out from the repair company to fix my ice maker and he fixed it in about 30 minutes or so and he did better than another guy who was working on it for three years. They've done good on everything I've requested. They've provide everything I need.

4 years ago

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Mark Arlington, TX

I found that I had a blockage that was external from the house and unfortunately choice home warranty doesn't cover that cost before a thousand dollars. On the positive side I needed a technician and service was provided and now back to normal. He was on time providing good service and left me with his card to follow up in case of problems.

4 years ago

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Shannon College Station, TX

I've had about five different issues that I've had and then when you send a message online they're very responsive. My washer broke, my dryer broke and my refrigerator broke so I called and got an appointment very quickly and there was a local person that they sent out and told me I had to get a new washer. I was able to get all that taken care of relatively quickly. Its nice that they have someone local and the person that came out was extremely nice, extremely helpful and got things taken care of really fast.

4 years ago

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Maria Ansara Mesa, AZ

They are pricier and they do a good job. I just used Choice ten days ago when an my oven in my rental units went out. I called them and they were there and fixed the problem. Anytime I call they take care of things right away.

4 years ago

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Beth Tucson, AZ

I've only use Home Warranty for a leak in my bathroom, the plumber came and get fixed everything was fine. He had to replaced the faucet itself and he did that. There were no problems. I've only use Choice Home Warranty that once and it was perfect.

4 years ago

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Renee Collierville, TN

They are quick to respond. The last time I used it my dryer went out and Choice sent the service person there and one service person said I needed something and so Choice sent a second one and so I didn't end up needing anything and I thought that was great.

4 years ago

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Marie Tuckerton, NJ

I've gotten good responses. My dishwasher was leaking and I called and they sent someone out right away and it was fixed within two weeks. I just made another call today and they picked up and I'm just waiting for a response on that one.

4 years ago Edited January 10, 2024

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Marisa/Ray Spring, TX

Very good. Very responsive and they get the job done. My freezer was not working and I went on the website and I scheduled technician to come out, technician got in touch with me right away came out diagnose the problem, ordered the part and then scheduled the time to come repair it and it was done.

4 years ago

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Lorena Goodyear, AZ

It was fast making the claim, the appointment was also fast and when they came did the service it was also really fast, so everything was really fast. The guy I spoke to was very knowledgeable, kind and answered all my questions regarding the warranty.

4 years ago

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Stephen Virginia Beach, VA

I used them once and they took my claim and they diagnosed the problem and choice did the repairs and were done two weeks later. They are very good, courteous, and professional very I'm happy that I have a three year contract. My washing machine was making loud noises everything choice ordered the parts and two weeks later are very satisfied.

4 years ago

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Anonymous Oak Grove, MO

They always answer the phone or get back with me in a timely manner. They do what I needed them to do. We most recently used it for the microwave. We made the call to Choice and a service technician scheduled an evaluation and then when the part was available he came out and did the repair

4 years ago

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Verified Customer

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Dawn Saint Louis, MO

My daughter recommended them to me and I’ve recommended them to other people. Customer service is easy to talk to. It cost me five hundred dollars for the water heater but it could have cost my forty five hundred dollars. We are waiting to get the timing right.

4 years ago

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Verified Customer

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John Clermont, FL

Everything is good. Everybody I’ve dealt with has been very friendly and knowledgeable. I am taken care of as a customer. Their price and reputation is good. Every time, the service has been reliable and friendly. They were quick to process my claim for the garbage disposal. Everything was repaired quickly. It is all around a great experience.

4 years ago

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Verified Customer

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Rebecca Rock Hill, SC

I just had to use it for my dryer. It stop working so I put in a claim and got a notification from a local former company and they came out and were able to fix it. I only had to pay sixty five dollars so you can't really beat that.

4 years ago

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Verified Customer

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David Perry, GA

I love the people they send for the air conditioning. I love the quality. I sent a request in on Saturday and by Monday morning they were there. It is a better price and service then American Home Shield. I get a response right away.

4 years ago

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Fernando Jacksonville, NC

It is easy to use. We never had a problem. My oven was broken and the people came and then they realized they needed a piece. We had to wait for it to be shipped and once it arrived, they came and fixed it. It was simple. The service has been good. We never had to wait too long.

4 years ago

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Faye K. Hodges Athens, AL

I have had your service for years on two different calls the service man was not able to fix finally another company came out and did a great job in a short amount of time. The last man Jonathan was great finally have my refrigerator working for the first time in a year. If all of your service people was a good as Jonathan you would hav got 5* The people inside Choice hame have always good.

4 years ago

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John Christina Sun City Center, FL

My call was answered within normal rungs followed by a pleasant representative. Once the simple information was given I received a case number. Within 1 hour the case was assigned and a tech was scheduled for the next day. Very seamless and pleasant

4 years ago Edited January 10, 2024

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John Raletz

My water heater of almost 38 years finally desired to die and not provide hot water as necessary. So Choice processed my claim in an as inhumane manner as possible and, without comment, approved my claim for a new water heater. But, in the meantime, the codes have changed. So, I was required to pay $700.00 to have my water heater replaced. That's not what I signed up for and certainly not what the salesman promised me. When I reread the contract fine print I found that the contract did, in fact, not cover some things. Why won't the sales folks go over this? I think that we all know the answer to this.

4 years ago Edited January 5, 2026

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Emmet Hunt Lawrenceville, GA

As long time dedicated policy customer i feel that the last request could have been handled better. My out of pocket expense for some may be ok. But a 78yr old Vietnam veteran and with a disabled bedridden With it has really caused financial problems. The company is top notch, but the policy needs to be scrutinized and understood completely. The "If can't fix will replace" can leave you deviated. To say the least!

4 years ago

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Maryellen Markley Honolulu, HI

Choice Home Warranty is responsive in getting a repair person out to do an initial assessment, but do not expect them to ever "replace" an appliance that cannot be repaired. Over the past year, I have had to replace a washer, a double oven, and a refrigerator. In each case, I tried several times to get the appliances repaired, but finally had no choice - for example, the repairman told me that there were no longer parts available for my Double oven and confirmed that it could not be repaired - and I asked Choice for a replacement. In each case, Choice asked the repair person to photograph any rust or other signs of wear on the appliance, and then refused to replace the appliance saying that the spot of rust was the cause of the problem (it was absolutely not in any of the three appliances), and then ruled that those appliances were not covered. I bought a five year police a couple of years ago, and am now stuck. I tried everything to get additional evaluations, send photos, and work with the company, but in each case, they refused to replace any of my appliances when they could not be repaired. In four months time, I spent over $4,900 on replacement appliances that all were supposed to be covered by Choice Home Warrantee. So discouraged.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Verified Customer

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Nadine McLean Snellville, GA

Customer service representative was very caring, concerned, attentive, pleasant, and they know their stuff. The technician that came to my house was very nice, pleasant, and explained everything to me while he was working on the issue. Overall they were very curtious and kind.

4 years ago

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James Slidell, LA

It's great to know they were there when you need them. You don't have to wonder what if? One less thing to be concerned with makes every day better. They are just a call away yes sir. It works the way companies should. Claims are easy. Service is fast, reliable prompt, and safe.

4 years ago

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Joseph East Brunswick, NJ

I’m in the business and I recommend Choice. It is peace of mind. Ninety nine percent of the technicians that come to the house know what they are doing and fix the problem. I have been with them seven or eight years and every time I need help, I call them and they take care of the problem right away.

4 years ago

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Larry Memphis, TN

Choice does all that is possible to make sure the customer is satisfied with their service. I have used it 3 times and 2 of the 3 times, they got the problem fixed in a short period of time. The third time was not Choice’s fault. There is a part needed. I think they are doing a good job.

4 years ago

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Donna Memphis, TN

Go through a realtor to get a warranty, they can get a better policy for you. I am a realtor and I can see all the different warranties that are out there. I think that Choice is the best one so I started it as a test. I’ve only had a couple of problems and they were handled quickly. Two years ago they replaced my air conditioning.

4 years ago

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Fred Smith Greenbrier, AR

CHW replaced a hot water heater and installed an expansion tank on 10-06-21. I understand non-coverage of permits/fees, sheet rock repair, special modifications, disposal costs, and non-essential, upgrades, or luxury components to covered systems. However, I do not understand why expansion tanks for water heaters are not covered. It is illegal to install/replace a water heater without an expansion tank in the state of Arkansas, so why isn't that covered? I also have difficulty understanding how $816.00 was authorized for non-covered costs. All parts and labor for replacing the water heater is (or should be) covered. Parts and labor for installing a 2-gallon expansion tank costs no more than $325 ($255.00 for Choice's rate of 3 hours labor @$85.00 per hour, and $70.00 for the expansion tank and installation accessories. AR permits and fees are $45.00. A disposal fee is $65.00. If you then add the $65.00 copay, the total amounts to $500.00, which is significantly less than the $816.00 that CHW authorized for non-covered expense. In addition, the following non-covered expenses, much of which comprised this $816.00, were not needed, nor did the provider submit them in his repair diagnosis for this project: a drain pan, a pressure reducing valve, vent/flue modification, a valve upgrade, ceiling/wall modifications, and the only piping modification consisted of adding one 12-inch section of galvanized steel pipe. So help me understand the purpose of the remaining $316.00 in non-covered costs. I think that by anybody's standard, $816.00 for non-covered costs for this project is excessive! To the provider's credit, he worked with me on $216.00 of this excess cost, which is another indicator that the non-covered expense was excessive. And finally, as a housekeeping comment, I received 9 email messages that my equipment and parts had been ordered, all with different dates/times, but all were identical messages. Six of the nine email messages were transmitted after the project was completed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Teresa K Dorrier

They have been to my house 3-5 times for plumbing problems and I still having problems.

4 years ago Edited January 10, 2024

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Lorraine A Williams Peoria, IL

I reached out to his home warranty and I scheduled another appointment to finish the one that was previously not completed when I reached out the operator assured me that it would be taking care of them that I would be hearing from the company soon well when I did hear from the company they had told me that they had canceled that order and that I would have to restart the process all over again that I wasn't happy with my understanding that any work done is guaranteed for 3 to 6 months far as I'm concerned the first is it from the company was not completed and I still have no light fixture in my bedroom which was one of the problems

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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ursula margarita julve

The technician are very professional, once I had a problem with a plumber who didn't show up, immediately Iwas put in contact with another one.Homechoice is for my rental in Florida, sinceI live in Canada it is forme a peace of mind to have a reliable service.

4 years ago

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Terri Bullhead City, AZ

I was given the option to find a repair company of my choice, which I paid out of pocket. I got my A/C repaired, no hassle. I received my repayment check from Choice Home Warranty within three weeks! Complete Quality & Confidence in this Company

4 years ago Edited January 10, 2024

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GEORGE REED Chesapeake, VA

The pricing and reliability is good. They are diligent in trying to service my needs. Everything went well on my first visit. Sometimes there is difficulty with the technicians, but that isn’t the warranty’s fault. I am overall very happy with the service I have received. I hope they continue to act in the manner which they’ve acted thus far.

4 years ago

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Ellen Rock Hill, SC

My brother was the one who recommended them to me and I have recommended them to my cousin already. It is very easy to call in and give them the information. They get back to you promptly. I think they are great. The people they sent were very pleasant and told us everything they were doing. There wasn’t any difficulty.

4 years ago

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Shirley Tomball, TX

Everything they told me was going to happen, happened. There were no hidden fees. It is accurate. It is a great value to me. My refrigerator was fixed by a very thorough technician. He called to let me know who he was. It was done within forty five minutes.

4 years ago

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Ericka Murfreesboro, TN

Great company that sticks with what they say they are going to do. Always handle my issues and seemed concerned about getting my issues fixed. A couple of months ago my faucet was leaking and they were fast to fix it. I would recommend them.

4 years ago

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Barry Rock Hill, SC

I had an issue with my AC unit and they came right out, they couldn't fix it because didn't cover it but at least it gave some good information. I haven't had a problem with them, I call people and seem to be knowledgeable and they get what you need. They could cover a lot more stuff than what they do. Very affordable.

4 years ago

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Darren Phoenix, AZ

I only called them one time and got some early results. I initially reached out and it was easy to get a hold of somebody and then in the schedule of the appointment. The follow up was good. Recently my refrigerator broke down and we're in the process of getting it fix right now.

4 years ago

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Dorothy Chicago, IL

When I did have a problem they helped me right away and told me how to get service. I called and told them the problem they took my information and they sent it out to some service rep and the next day that person called and set up an appointment to come out to fix to make the repairs.

4 years ago

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