Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Sandra Memphis, TN

I get good customer service from this company and the people they send to my house did a great job on fixing my heater. They were quick to approve my claim and the company they sent were really courteous, fast, and reliable.

5 years ago

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Verified Customer

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Deanna Atlanta, GA

We have only had one issue that needed to be covered under their warranty and it was resolved pretty quickly. The AC was low and a tech came out to check it out. The whole issue was resolved in a day or two. I have no complaints with Choice because they handle things very quickly.

5 years ago

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Verified Customer

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Fred Dover, DE

I don't have any complaints about customer service. One time, we had a problem with our hot water heater and a serviceman came out and said it needed to be replaced. Choice agreed it needed to be replaced and said they'd give money to help replace it. I paid the service technician $450 to replace it, but Choice never reimbursed us. It's been 2 years and I complain to them about it, but never hear anything back from them. One nice thing about the company is that if they can't find a technician within 24 hours, they allow you to find one yourself.

5 years ago

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Verified Customer

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Samiha Randolph, NJ

Every time I call or send them a message, immediately I get a response. They are very nice and let me know what is going on. For example I recently was having problems with my toilet flushing and they were able to come an check on the issue and resolve it. Sometimes the person they send is not professional and it doesn’t make sense to pay the eighty five dollars.

5 years ago

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Verified Customer

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Glenda

The only time I’ve had to use the warranty so far is when my air conditioning unit stopped working. They came out and repaired it. They were very professional and expedient. It was really hot in here and they go it working.

5 years ago

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Verified Customer

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Charles & Billie Belleville, IL

So far they have done everything that they said they would do. They have lived up to their warranty. We haven’t had any issues. When we had someone come look at our dryer, our stove had stopped working the same day and he was able to look at that too and we are in the process of it getting replaced.

5 years ago

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Verified Customer

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Carole Orlando, FL

I like the fact that they offer you two free months to renew when your contract is expiring. The quality is excellent and their customer service is top notch. The response time is excellent and the companies they have sent out have done excellent jobs.

5 years ago

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Verified Customer

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Anonymous Grand Prairie, TX

With my most recent experience, I would rate them highly. They are very quick to respond and willing to work with the customer. I thought they would find a reason not to repair it bt they got my air conditioner running in the Texas heat.

5 years ago

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Verified Customer

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Jerry And Susan Mabank, TX

All of our questions have been answered and they have given some good discounts. Everything has gone according to plan. When we had a smell coming from the septic, they sent a technician out right away and she was very good and knew exactly what to do.

5 years ago

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Verified Customer

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Loretta Decatur, GA

It is a really good company. I am so pleased with them. I had another company before and I was not pleased with them. When I call Choice, they are very good. They don’t take a day to get in touch with me to help my situation. It works really well.

5 years ago

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Verified Customer

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Clarissa Sills Plano, TX

CHW is the 4th company we have been covered by since we purchased our home in 2007. They are by far the best. Their response time is superb & their customer service is extremely friendly & helpful. I have recommended them to several people.

5 years ago

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Verified Customer

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Eyhab Plano, TX

I’ve been with choice for many years and they provide the best service and their prices are very competitive. Nobody is perfect but overall the customer service is excellent. I call them and they send somebody right away. It is awesome. The work always gets done without an issue.

5 years ago

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Verified Customer

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Kathy Pittsburgh, PA

The first time we used it, it was completely unsatisfactory but the second time it was completely satisfactory. The first time, the jacuzzi was leaking and it took about a week to get a plumber out. He said he fixed it but he didn’t put any protective barrier down and it continued to leak into the ceiling. I was very unhappy. When I used them for the washing machine, it was much better.

5 years ago

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Verified Customer

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Anonymous Hewitt, TX

I have a good relationship with choice, they have always responded positively. I have used them several times. The most recent time for a leaking toilet. They came over in forty five minutes. They gave us a good multi year deal and we will probably extend at some point.

5 years ago

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Verified Customer

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Timothy Canton, MS

No time is wasted to get a claim to a contractor and the contractor being called it. Someone came out within two or three days when the ac wasn’t working. My wife was impressed and she is not normally impressed by people who come to work on our house.

5 years ago

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Verified Customer

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Paul San Antonio, TX

We’ve used it quite a bit over the years. We have extended it in our rental home. Sometimes it may take a day or two before someone can get out here but they always get someone and it has been reliable and on time. Generally they do a good job. The people they have sent ot have been cordial and very helpful. We have been happy with it. The price is reasonable. We save a bit of money.

5 years ago

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Verified Customer

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Josie Summerville, SC

Every time I’ve called, I am taken care of instantly. The techs are sent out within forty eight hours. When we had to have the locks rekeyed, the guy was very good. Everything was satisfactory. With the refrigerator, the guy was very knowledgeable but he did leave the job undone but what he did was correct and the next day it started working.

5 years ago

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Verified Customer

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Nicholas Cordova, TN

Always responsive to our claims and really on top of things. I really like choice. Everybody we’ve used has been polite and very professional. They are right on time and if they can’t things done on time, they let you know.

5 years ago

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Verified Customer

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Kamal Jacksonville, FL

Choice seems to have the best offer. Support is very prompt and everything has worked out better than I anticipated. They had someone out within twenty four hours the last time I used the service. He called me back in two days when he had to order the part. He knew exactly what he was doing.

5 years ago

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Verified Customer

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Charlie Alpharetta, GA

I have two homes covered with choice home warranty because I was so happy with the first. One thing I think they should be better at sharing is that they determine the value of the appliance based on the age so if the appliance is older, you will not get the full value. Overall I am still satisfied. The service was prompt and completed as expected.

5 years ago

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Verified Customer

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David Reynoldsburg, OH

My experience has been rather good so far. The people are the company take good care of us. When our air conditioner stopped working, a serviceman visited within twenty four hours. The guy they sent out was very knowledgeable and used brand new part. Everything worked flawlessly.

5 years ago

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Verified Customer

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Belinda Charlotte, NC

I used it when my washing machine I thought was broken but when the technician came out he showed me that it was running perfectly and that he needed to do nothing else to it, it had to reset and that's where the issue was. He was honest with me.

5 years ago

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Verified Customer

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Jestina Balch Springs, TX

I love my experience with Choice. It has been great and I will keep using it. I will also refer to my friends and colleagues. As a single mother, when things break, I don't have no one to help me, and Choice will come and fix it for me. All I have to do is pay my deductible and they are off with no worries.

5 years ago

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Verified Customer

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Tiffany Killeen, TX

I recently had to use it for my air conditioner in my house. It wasn't blowing cold or hot air, just blowing regular air so I put in for a service request. I paid the deductible and somebody came out and they were able to fix it.

5 years ago

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Verified Customer

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Caryl Sarasota, FL

I like the services they provided and the price. I've had three claims they've been in the last couple of months. it's all worked out very nicely. The plumber that they sent has been very trustworthy and professional and it saved me from having to hire somebody that I didn't know if I could trust him so that was helpful.

5 years ago

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Verified Customer

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Chapman Franklin, TN

We had a garbage disposal fail wasn't sure if it was covered turns out it was covered submitted the claim one night the next day got a call from a repairman who was willing to come that day but we rescheduled for the next day when it was convenient he replaced it we've got a garbage disposal and it was an easy process

5 years ago

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Verified Customer

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John Allen, TX

I would recommend Choice Home Warranty to all colleagues. I love it because it is hassle-free and takes things off of my hands. I called Choice for an issue with my AC. They scheduled a technician to come to my house and I didn't even have to schedule that myself. He came out, fixed it, and left.

5 years ago

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Verified Customer

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Michelle Fresh Meadows, NY

I used my warranty quite a few times actually and I've had good experiences. When they couldn't fix it they replaced it with anything market value. The technicians are the greatest and if I called him up and told them look you know I wasn't too happy they would send someone else so they're actually very fair.

5 years ago

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Verified Customer

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A Highlands, NJ

I had an awful experience with a previous vendor and I did my homework this time, I went and I looked at all of the customer reviews and then I did a price comparison and based on my research it was the best choice. The repairman they have sent out was outstanding, he was awesome, he was worth everything I had to pay and more.

5 years ago

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Verified Customer

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Alice Broussard, LA

The last time I used it, my dishwasher broke and it stopped draining the water and they were very diligent and coming out and getting me serviced and getting the problem solved. Overall, I have no complaints. They have been very good.

5 years ago

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Verified Customer

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Gary Henderson, NV

Well the customer support has been great I mean every time I call, they're very responsive, they're pretty quick so I have no problem with the service people that work there. The people that answer the phone have been very good--I've been very happy with everything.

5 years ago

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Verified Customer

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Delorous Sun City Center, FL

I haven't had any problems at all. I've had two claims and each time they were here the next day and problem was taken care of and the people that took care of the problems were very professional and clean I just have no complaints at all.

5 years ago

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Verified Customer

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James Mentor, OH

It's very difficult to make a claim, especially if you end up with a bad contractor. I had a plumbing leak and they had someone come five days later because they don't have emergency service. When the plumber came, she said we can't fix that and that I needed to call another plumber and I ended up waiting another ten days to get the water mains fixed. I recently had an experience with my furnace that went a lot better.

5 years ago

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Verified Customer

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Benjamin Kenosha, WI

When we purchased our house it was included. We liked it so much we chose to upgrade it. The responses have been top notch. We had an issue with one of the guys doing the work and Choice responded and dispatched someone else to deal with it.

5 years ago

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Verified Customer

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Betty King, NC

Ended up purchasing six years worth of service from choice. They are straightforward and try their best to assign a company to you. There have been delays but I am still very satisfied with the company. They did a wonderful job.

5 years ago

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Verified Customer

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Virgil Capitol Heights, MD

Very trustworthy, I was surprised they were so trustworthy. I would definitely recommend it. I am really pleased they keep their word. I needed work on my microwave and they gave me money to buy another one. They were very reasonable and fast.

5 years ago

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Verified Customer

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Lisa Freehold, NJ

I chose Choice Home Warranty because I felt that they gave me a good value for my money. I was very pleased with my last experience. There was no wait time and they were prompt, friendly, and courteous. They answered my call in a timely fasion and fixed my heater within twenty-four hours, so I was very happy about it.

5 years ago

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Verified Customer

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Deborah Indianapolis, IN

Well, I used it only once and that was to have the dishwasher and oven repaired. Their customer support was very polite and helpful. The man that came out to do the repairs was extremely nice--he was very helpful--he helped me pull out and fix the appliances. He did a really great job.

5 years ago

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Verified Customer

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Mark Orem, UT

We've had several claims and all all were handled very well and effectively. Recently our furnace went out in the middle of the winter. We contacted Choice Home Warranty and within three hours we had a technician and furnace was working. It's everything that we could hope for.

5 years ago

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Verified Customer

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Malik Aledo, TX

My AC went out and they sent out a technician within forty-eight hours, and actually the guy came within twelve hours after I called my warranty. He solved the issues, service was very quick and very fast, and he explained everything.

5 years ago

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Verified Customer

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Daphne And Doncell Country Club Hills, IL

I've had excellent experiences with them. It's easy, because of the ease of use with the company, the availability of getting the service, and the quickness of getting someone out here to repair the problem. I used it recently because of an issue with frozen pipes, which was resolved.

5 years ago

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Verified Customer

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Kim And Clairissa Fort Worth, TX

Just overall excellent service. Very, very, very rapid response to the few times that I've used it. I developed a leak under my kitchen sink and I sent an email, then got a confirmation the next day scheduling what day my appointment was. The contractor showed up on time and got it fixed.

5 years ago

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Verified Customer

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Gary Sica Wimauma, FL

So far, they have been great. They've done everything they said they would do. I've used it three times in the last month and a half. One issue still hasn't been resolved but it's not Choice's problem, it's the air conditioning company. And we had a refrigerator repair and we had a toilet repair.

5 years ago

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Verified Customer

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Suzanne Lafayette, LA

I like my warranty. It's good to have when you don't have the money to pay expensive bills. The customer service is fast. My heater went out, and it was cold when it went out, so I'm glad I had them. They came out within a day so they do good and fast service.

5 years ago

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Verified Customer

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Betty Killeen, TX

Choice Home Warranty has the best value for your money. I needed to use it because the fan went out on my refrigerator and I had a very good experience. They answered the phone right away and I was able to get an appointment with a service tech. The tech came and fixed it and I haven't had a problem since. They were very responsive.

5 years ago

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Verified Customer

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Antonio & Lucia Hollywood, FL

Every time I've called in, they've been excellent and have answered my questions. I had a problem with my air conditioning and I called Choice Home Warranty and they came in right away the next day. They have been great, the service has been excellent.

5 years ago

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Verified Customer

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Howard Scottsdale, AZ

For the most part, I've been very happy. I had a leaking sink and I used the warranty, and they sent a plumber out and he did a good job and stopped the leak. Everytime I request it online, I get a quick response back and then usually I get a call from a contractor the next day and pretty quickly I have the contractor come out, so that's the goal, and everyone's been able to fix all my stuff. There was one incident that I believe I should have gotten coverage, but other than that, the response has been pretty good and I've gotten decent, honest contractors.

5 years ago

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Verified Customer

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Kathryn Palm Bay, FL

Their service is prompt and the technicians they’ve sent have been efficient and courteous. I have an ongoing claim with the microwave, the technician is having a hard time getting the part but he is keeping me up to date on his search.

5 years ago

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Verified Customer

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Mark Georgetown, SC

We had a garage door and I am sure it came with the house built in 1989 and it was all worn out and had to be replaced and the man they sent was really professional. He did everything needed and everything I could have asked for in a couple of hours. He was courteous.

5 years ago

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Verified Customer

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Senora Humble, TX

Customer service was great quality. They listen to what the customer is saying and get someone out in a timely manner. The guys who came out to check out my air conditioning were polite and professional. They fixed the problem in a timely manner.

5 years ago

Choice Home Warranty Reviews