Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Angela Robinson

I’ve been a client for a while but their customer service lacks supporting wits customers. I often have to follow up and no one reads the notes or requests made by it’s customers

6 months ago

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Luther williams

I love choice Warranty I have used it a few times and was very satisfied with them I tell all my family and friends about them

6 months ago

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Janette

You guys are awesome. Quick and pleasant people. I have recommended this company to my sister in California. Thank you!

6 months ago

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Sherry H

Once they schedule a contractor Choice Warranty does nothing to help us out. Customer service becomes very sarcastic and just wants to get me off the phone. I needed a new hot water tank, which Choice warranty paid for, but I paid the labor charge for 2 people and only one came.

6 months ago Edited May 6, 2024

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Robert

1)Language problems. Very few agents are clearly understood without constant repetition. 2) Can't always find repair people in a reasonable time. 3) Specialist not parts of Sears,lacking . 4) I ignores and doesn't respond to Repairman request in a timely manner.

6 months ago

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James

You advertise replacement value and it is misleading. My washing machine new was $900+ and it was given $560 to replace it. Also you have spotty representation where I live to repair pool equipment and appliances. Past suppliers that you sent to me have complained you are a slow payer to them and will not work with you going forward.

6 months ago

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Michelle Jones

Our technician was very professional and friendly. Knowledgeable and resourceful. This was definitely a positive experience

6 months ago

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Gayle Alexander

WAS NOT HAPPY WITH THE WAY MY REPAIR WAS HANDLED. TECH ORDERED THE PART FROM AMAZON, RECEIVED AT MY HOME THURSDAY AND THEN TOOK 2 WEEKS FOR THE TECH TO COME OUT AND INSTALL PARTS ON MY WASHER.

6 months ago

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ThePixie1236

They representatives were very courteous and answered all my questions. I'm just not happy that if a technicsays that there is modifications I am responsible for that cost.

6 months ago

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CJ Jacobsen

Absolutely terrible company! If you like 10,000 emails a day about how they want you to renew your contract. Also, they can care less about your issues when they happen. I went over 30 days with an AC problem and over 1 week with no hot water because they couldn't find anyone to come out to fix the problem. Read the contract, because the "things they don't cover" will definitely surprise you. I would never recommend this company to anyone and I will turn and run as soon as my contract is done with them.

6 months ago

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Karole

CHW does not live up to promise that a repairman will be in the home within 48 hours, There is no customer advocacy for covered problems. I called when my refrigerator cooling was not working. CHW scheduled an appointment for 5 days later -- which meant all the food spoiled. WORSE the repairman did not show. CHW took no initiative to get another one out immediately -- instead -- scheduled the second appmt for another 5 days out. 10 days to service a refrigerator that is not cooling! Ridiculous!

6 months ago

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Verified Customer

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C H

It's Very Easy to File a Claim, and the Claim is handled Quickly, but occasionally the Contractor they send to fix the problem, is Not the Best and that is a Problem!!

6 months ago

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Gloria

The ice maker on my 20 yr old refrigerator went out and no one had parts for it. They first denied my claim saying that it didn’t constitute wear and tear. IT’S 20 YEARS OLD!!!! I paid $518.92 to repair it. I appealed it and they finally gave me only $232!!! I had another claim on 23 yr old washer and they also denied it ! I appealed again and they only gave me $243!!! I’m very discussed with them!! 🤬🤬🤬

6 months ago Edited October 18, 2024

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Verified Customer

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Amanda Mesler

Choice home warranty has made household issues easy! I get an appt scheduled within a couple days and they come out and fix the issue!

6 months ago

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Terry

We filed a claim two months ago . Still crickets. I’ve called and they always want to return the call and they do but I’m always away from my phone. Returning calls is bad. The status says active but nothing is being done. Our HVAC cools/heats part of the house but not other rooms. I’ve sent documents over where it has been inspected and still no follow up. Hopefully when they follow up with my claim I can give a different rating.

6 months ago

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Verified Customer

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Joshua Lang

Choice Home Warranty has rarely held up to their end of the bargain. I've had 2 recent claims cost me over $5000 out of pocket for failures caused by normal wear and tear that Choice claims were not. Even the technicians they've sent out have said it was normal wear and tear and nothing I could have done to prevent it. When I've tried to fight the determination, Choice has lied even when the photos were right in front of their face and mine.

6 months ago

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Verified Customer

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Vicky Lopez

I’m am extremely happy with the service I got!!! The technician was very knowledgeable, & had excellent customer service.

6 months ago

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Danny Markovich

It's a pain in the ass to get a hold of a real person. They use a foreign company to come out and do cut rate work. They fix the problem but they don't fix what the problem created

6 months ago

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Verified Customer

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lynda angel

No one told me when I signed up at there are maintenance people in your organization that won’t go to Ajo Arizona. My refrigerator broke, I put in a claim, two weeks later I call about it and find out company couldn’t find anyone to go out there to fix it. I found someone and it couldn’t be fixed. I bought a new one, filled a claim 2 weeks ago to money back and nothing has happened. Not even a mention that my claim will be accepted.

6 months ago

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Verified Customer

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David Truly

This was my worst experience. I supplied them with estimates only to l after have their people come by who told me my repairs were authorized. Then ended up receiving payment for one faucet vs 2 and nothing fir my toilet. When I finally spoke to amanager they explained I had done it wrong and that's all I would get. Awful communications and I cannot warn people enough to avoid this company.

6 months ago

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Meg

They did not have a plumber in my area and I had to find one on my own. Then would not reimburse at complete costs since we were not using a CHW contracted plumber. It was difficult for my plumber to submit info.

6 months ago

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Teauna

Yes, I highly recommend. I am a single woman and without Choice Warranty I am not sure where I would have started. Thank you for your help

6 months ago

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Rose

Great response time whether you use their internet site or call them. Very informed service people were sent. Very satisfied with Vhoice

6 months ago

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Virginia

I was shocked when my claim was denied to repair the broken handle of my refrigerator. This was definitely not caused by misuse! I paid $85 and nothing was done to fix it! I informed the person of the problem when I put in the claim over the phone. I wish they had told me that this wouldn’t be covered before I wasted $85!

6 months ago

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Verified Customer

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Christopher

I’ve been satisfied with every claim I’ve made and you will too. The only issues I’ve heard of were between CHW and the trades that they deploy to answer the claims.

6 months ago

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Józef

It takes them forever to find a solution to a problem, procrastinating, giving a run a run with issues and telling me afterwards that it is my responsibility to order parts needed and the manufacturing companies do not sell parts to homeowners just to vendors. Very disappointing, the resolution manager's have a worst attitude than customer service staff. I will not be renewing my policy.

6 months ago

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Verified Customer

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Camilo

Fasting service and great customer service. Techs from Luxor Heating and Air were very professional in replacing my furnace on time.

6 months ago

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Donna

I called about A/C problems 3/1/2024. Today is 4/10 and this issue has still not been resolved. I have not heard from Choice. Every bit of commutation has been initiated be myself. They tell it’s under review and I will be notified within. 4 or 24 or 48 hours . This has not happened. Today they say they are going to resubmit my claim which means restarting this entire claim. It’s has been 7 Weeks. I would never recommend this service to anyone!

6 months ago

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Verified Customer

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Brenda

I have very few problems with my home but yet when i have a simple problem that needs repaired like the end of my water hose or my landscaping lights Choice Home Warranty has failed me. CHOICE HOME WARRANY wont gi e me a hand where i really need it

6 months ago

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Vern

We love knowing we have peace of mind should anything occur to our appliances, toilets or other items that are covered under our warranty.

6 months ago

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Tarun Sundriyal

I had great experience with choice home warranty for my home at Westerville Ohio. They are helpful to chase down vendors and get needed task done.

6 months ago

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Michael

The company selected by choice home warranty was the best. The workers were very knowledgeable and professional and fixed the problem very quickly.

6 months ago

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Frank Lee

The repair persons that are sent have always been professional and courteous. They reply quickly to claims, and set appointments ASAP.

7 months ago Edited April 11, 2024

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Verified Customer

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Amanda Grihm

Easy access to website, easy to submit request, great service providers/vendors, fair price. Very courteous and professionals performing work.

7 months ago

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Verified Customer

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George Philipp III

It was very easy to set up the service for my pool's pressure pump. Service company arranged repair and completed the job in a timely manner.

7 months ago

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Sylvia Ardis

I disliked that Choice Warranty was unable to secure a contractor to handle my claim after 2 weeks. I was able to find a contractor on my own and pay them upfront. Although I will be reimbursed, I feel it is a shame to pay a monthly fee and not get the service you deserve.

7 months ago

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Verified Customer

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Ruben Valentin

Good communication, very professional installers, they replaced my water heater in less than a week after I open the claim

7 months ago

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Kerry

Very upset that you couldn’t fix my washer and only give me 1/2 what a new washer with same features has. Plus I have to pay for delivery and install and take away. So I am out over $400.00

7 months ago

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Verified Customer

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Eric

My last and first claim was denied an I was never notified from anyone at Choice and only found out from the repair tech. Choice know the claim was going to be denied before sending out a tech wasting both my time and his.

7 months ago

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Doug donley

choice does everything possible to get out of taking care of the actual problem. Instead of replacing something that clearly needs replaced, the just put a "band aid" on it. I have been a loyal customer for 10+ years (i don't know why) and they continue to do business the same way. The contractors they send out say the same thing. They look for every reason not to do the right thing.

7 months ago

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Verified Customer

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April

I needed them to repair our ice maker and the second call was for the air conditioner. They sent respectful helpful vendors on both occasions.

7 months ago

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Michael

I have had home warranty companies for 45 years and without question I would rate them at the bottom. Terrible service never able to find a technician, approve next to. Nothing without a fight.. and I could go on flame on. Only gave them one star because you didn’t offer no star alternative. I believe their advertising and sales pitches are clear unadulterated false advertising ..

7 months ago

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Verified Customer

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Cathy Smith

I liked the prompt service. It took a week for the part to come in. Thankfully the refrigerator was holding the temp, just icing up.

7 months ago

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Charlean

I didn't like nothing and they canceled my policy because I question them about a person that half did the job said it was one thing then it was still happening and I called them for over a week then they going tell me I have to do another claim that is crazy because if u did the job right I shouldn't have to do all that I found me another warranty company because choice home warranty is not where it at

7 months ago

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Verified Customer

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Robert

After filing claim it took 17 days to have technician come to home . He came on sat from 3 hours away . He fixed problem due to fact I had ordered and paid for the necessary part in advance or he would have to come back again after locating a part that is extremely hard to find . I made over 17 phones calls getting someone to come fix my problem . Totally unacceptable.

7 months ago

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May

I would like to address the discrepancy regarding the inclusion of pool equipment in my policy. Despite being promised that my pool and its equipment would be covered, I later discovered that they were not included. This confusion has been exacerbated by the fact that my policy explicitly states coverage for the pool and pool heater. This inconsistency in the process has led to frustration and could potentially drive customers to seek arbitration.

7 months ago

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Diane Anderson

The only time I was unhappy was with the company that would not complete the service until they received funds from Choice first.

7 months ago

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Felix Mintskovsky

I am completely satisfied with the service from Choice Home warranty. Always recommend you to all my friends and family.

7 months ago

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Paul Tatarski

Well, the claim I put in last week was handled great, put another one in for a water leak and an email confirmation was sent for today and no one has shown up.

7 months ago

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Toreka Lewis

I don’t like the fact that when they have to replace an appliance, it takes up to 30 days to receive the E-gift card. An e-gift card shouldn’t take that long to receive. It’s called an electronic gift for a reason. It puts people in a horrible position especially with a family.

7 months ago

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