Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Ken Love

Customer service is great. Cost of plan is very reasonable.

4 years ago Edited January 10, 2024

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Verified Customer

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Carol Westcott Stuart, FL

Company responded promptly to my message, the local company that they use was professional, timely and skilled with their response and diagnosis and they were very adaptable with their scheduling. The actual work was skilled and promptly done with courtesy.

4 years ago

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Verified Customer

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J L Fort Myers, FL

Sometimes I have a hard time getting a hold of someone in customer service. That is the only negative thing I have to say. I recommend them still. They are busy doing things for my house. They helped us with our air conditioning. The price is good.

4 years ago

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Verified Customer

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Donna E. Sun City Center, FL

I only used it for one time and so far they met up to what I needed from them. I had an air conditioning problem they got a technician the technician arrives on time, they diagnosed the problem they ordered the part they got the part they resolved the problem and they did it in a timely fashion.

4 years ago

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Verified Customer

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Michelle Baltimore, MD

I'm glad I did choose them. I haven't had a problem with them once they've sent us on that one customer service website. My refrigerator went out so I called choice out and they sent a tech to came out and assess the problem, they say the are no problems that they can't fix, so they went on and they fixed my refrigerator.

4 years ago

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Verified Customer

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Tim Littleton, CO

They tried to fix the problem the best they could. If the appliance couldn't be fix and they give you money to purchase another one, but it is only a third of the cost to replace it so you had to put two thirds more money to replace the item and I was under the impression that if they couldn't fix it they would replace and it didn't work out that way.

4 years ago

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Verified Customer

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Anonymous Lithonia, GA

They responded to me quickly. It was easy it was easy to submit the claim online it was easy to get the response back by email and just the overall turn around with it and at that time and the company was very professional. Recently my heater went out and they came and they cleaned the ignition switch and the heat has been going every time since.

4 years ago

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Verified Customer

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Alisa Joshua, TX

They offered me a good service, normally if I file a claim they always come through with fast and speedy authorizations or service. They stand behind their product. I needed to have my septic system service and also my septic tank pumped out and they authorized the partial portion of the payment.

4 years ago

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Verified Customer

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Lehrman Arnold, MD

I was very comfortable with them. They were very cordial, reasonably priced and good good service. I just recently used it for some electrical issues and they were timely and they fixed the problem. Very good customer service, very knowledgeable in terms of the work is being done.

4 years ago

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Verified Customer

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Shiva Marietta, GA

I expected the best and they delivered it. They're very responsive and very timely and they go straight to the point and try to address the problem. I had to get my electric switches replaced and they immediately sent a person and he was knowledgeable enough to make the changes and put a very minimal co-pays.

4 years ago

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Verified Customer

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Anonymous Normal, IL

Had a problem with my oven thermostat and with the microwave lighting system and so this technician came out and the took a look at it and then I had ordered some parts and so I'm waiting for him to show up again to fix the job. It's always come through for me. Everybody I talked to was very pleasant.

4 years ago

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Verified Customer

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Deserie jonesWright

My experience was good with choice my water tank burst they repaired it

4 years ago Edited January 10, 2024

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Verified Customer

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David Borden

He was very professional. He was late and I had to text him to make sure he was still coming and approximately what time he would arrive. It was past the 'announced' time frame I was given in a text. However, he quickly respond to my text so I was ok with the delay.

4 years ago Edited January 9, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Sallye Ortiz TX

Previous experiences have been superb but this one failed the test. To get a canned light that bulb exploded fixed I had to use two separate claims so th contractor cost me $130 instead of just $65. The first electrician that came out told me that the canned part was bad and needed replacing and he would go get the parts and bulb and return that afternoon. He never returned. So I placed another order and that contractor called me and asked me for more money when he came out. I refused and he refused to come. Choice sent another electrician, Lawrence, who determined it was fine and just needed the bulb replaced. Since it was a spotlight in the can he did not have one on truck so I have to purchase and find someone to climb obnoxiously ladder and replace. Six weeks and $130 I still do not have light!

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 9th, 2022

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Verified Customer

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Lora Darter Stephenville, TX

I would have given a higher number because the warranty program has worked fine in my opinion. However they are employing people who deal with their customers in an offense and unprofessional manor. I called to re-new my policy and spoke to a young man. After getting my information he proceeded to try and up-sale me a five year policy. He spoke so fast I could barely understand him but basically wanted more money and it would be a better deal for me, according to him. When I said no, he became belligerent and insulted my intelligence then hung up on me!! Really is this the way you want your customers treated!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 13th, 2022

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Verified Customer

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Lynne Fiveash Harlingen, TX

I had two claims in one week. One for a plumber, and one for appliance repair. I was extremely pleased with both of the service companies they sent out. They were both there in a very short period of time, they were polite, and efficient.

4 years ago

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Verified Customer

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Jacki Morales

The first service was great. We went on the website to open a service call. It was easy. Received a response with all the info on the company that was going to fix the appliance. The call was scheduled for the following day but, I called them and the were able to come over that same day.

4 years ago Edited January 10, 2024

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Verified Customer

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Paul Punta Gorda, FL

Did a lot of research after leaving American Home Shield because I was unhappy with them. They are number one in the country. The customer service is fine. They had someone out the next day for the refrigerator. Everything has been fine. They are professional. They know what they are doing.

4 years ago

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Verified Customer

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Cynthia & Bernard Owings Mills, MD

I had a bad experience with another home warranty company so I tried them out. They are less expensive and we can get to them easily. I have been satisfied with the service the 2 times I have used them. It has been prompt service, both times done within 2 days. I would highly recommend them.

4 years ago

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Verified Customer

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Michael / Mila Mooresville, NC

From my perspective, it is a very good warranty company. They have handles all of our problems in a very timely manner. We've had to call them three times and each time the experience was very nice. They are always very polite and on time. It is very efficient. We've used it for the dryer and washing machine and oven and each time it was done in two days and they did a very good job.

4 years ago

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Verified Customer

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Frances Clarksville, TN

I've had a good experience with Choice. Only one claim in all my years with them has been denied. It was when the garbage disposal broke. They said they don't cover rust. Only one bad experience in years is a good thing. They have replaced or repaired several things in my house in the last five or six years.

4 years ago

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Verified Customer

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Jeffrey Amityville, NY

There are no issues or hassles. They are on time. The customer service is fantastic. The repairman was fantastic. He defrosted the fridge and fixed the thermostat. There have been no problems with it since. It is a good value.

4 years ago

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Verified Customer

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Jim Venice, FL

They do what they say they are going to do and get the job done. I never have any problems getting ahold of them. There is always a voice to answer when I need something. They were out the next day to fix the dryer. I would recommend them.

4 years ago

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Verified Customer

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Nicole Cavitt Arlington, TX

I have had no issues with Choice. Every time I have needed a repair/service; it was easy to do everything online and they kept me aware of the status of my claim. In my experience, the companies that they send out have always been polite, knowledgeable and willing to help.

4 years ago

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Verified Customer

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Susan Peel Dardanelle, AR

Service repair was set up very quickly, installed new kitchen faucet and all it cost was my service charge. Repairman made 2 trips here and only had to pay the service charge, not trip charges. I was well pleased with Choice!!

4 years ago

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Verified Customer

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Kimberly Eubanks Houston, TX

I have contacted Choice home warranty twice within the past 6 months. Service technician each time were at my home within two days. The last issue was my vented microwave would start cooking on it's own. After the service technician finished diagnosing the problem Choice determined it was more cost effective to purchase me a new one.

4 years ago

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Verified Customer

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Joseph Roger Barranco Dundalk, MD

When my water heater stop working I made a claim one contractor came to my house and didn't fix my water heater then they sent another contractor and he replaced my water heater no problem . All Pro Contractors are a great company

4 years ago

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Verified Customer

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C B Anderson Jr Hopewell, VA

I had an electrical problem. I called them and got a response the same day assigning an election. Mr. Corbin came out the next day . He had to replace the light fixture. I would recommend this company to every one. C B Jr.

4 years ago

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Verified Customer

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Jeanette Newark, DE

When I called with my problem with the microwave, I thought it was going to take about a week before Choice Home Warranty would be able to get a tech out to evaluate the problem. The next day the tech was there, He was very professional, he took care of the problem within minutes. Thank you Home Choice Warranty

4 years ago

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Verified Customer

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Debra Hanlon Las Vegas, NV

Most of the time it is really good except the last company that came out to snake my drains the snake went through and broke my new toilet. No one did anything about it and I had to purchase another toilet and had to pay someone else to install it.

4 years ago

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Verified Customer

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Benjamin Davis Chicago Heights, IL

I have had Home Warranty for about three years now And when I need them there in the next two days to fix whatever problems I have this I truly like not a week away no I'll give you a phone call when I can get there two days once even one day this is great

4 years ago

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Verified Customer

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Katherine Officer Ocala, FL

I would give them 4.5 if it was offered, only because of a terrible time with my swimming pool. The rest has been great, and In the last year I have done HVAC, garbage disposal, and reworking the insides of a toilet. All great!

4 years ago

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Verified Customer

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Kathy cleek Norfolk, VA

Have used services twice. Each time the scheduling was easy. Representatives were helpful. The technicians showed up on time and were able to make repairs and replace necessary equipment. I am very satisfied with choice home warranty. Definitely will recommend to family and friends

4 years ago

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Verified Customer

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Darlene Brown Dallas, TX

Choice Home Warranty is a very inviting company. The technician are patient and easy to talk to. They are quick to resolve your problem. The turn around time from reporting your claim to getting someone out to fix your problem is extremely fast

4 years ago Edited January 10, 2024

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Verified Customer

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Dale Goldstein Cleveland, OH

We have had two claims since starting Choice Home Warranty and in each situation they found a provider for the service we needed very quickly and they both were capable of correcting the problem and very pleasant to work with.

4 years ago Edited January 10, 2024

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Verified Customer

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Jerry Henderson, NV

When the dishwasher wasn't working, they replaced it within a matter of days. They fulfilled everything we expected professionally and in a timely manner. We've had a couple of issues they last couple of year and they were resolved quickly and professionally by Choice.

4 years ago

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Verified Customer

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Nancy Batavia, IL

Definitely recommend them. I am very satisfied. They were prompt responding to my claim. They came out the next day. The man was very knowledgeable. He explained everything to me. I became a more informed customer. It was well worth the service. He did an excellent job.

4 years ago

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Verified Customer

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Anonymous

Very professional! His service was exceptional. He explained what he was doing and why each step of the way. He also enlightened me about the monthly maintenance needed for the garbage disposal and shared some other very helpful info.

4 years ago Edited January 10, 2024

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Verified Customer

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Karam Westmont, IL

I'm happy with the service is very, very good. Well I used that just a while ago I had an issue with my garage door and actually they have replaced the whole thing so it was very, I would say that very good service and very quick service from choice warranty.

4 years ago

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Verified Customer

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JoemarZ_0316Ort Beatty, NV

We were very satisfied and the serviceman was excellent. We used it twice up in Wisconsin and we were satisfied, and we use them in Nevada and they were out the next day and he replaced our garbage disposal and was very very nice gentleman.

4 years ago

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Verified Customer

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Don Winston-Salem, NC

We had a problem with the microwave, we placed the claim and someone was here within about three hours to fix it. They took them about 30 minutes maybe to fix it and they're on their way, excellent service. Very quick support and no issues at all. Quality of service speed of service and pricing was great

4 years ago

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Verified Customer

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Beverley Pompano Beach, FL

I used my warranty to fix my stove and they came up and they did a very good job at it showing us what went wrong and they fixed what needed fixing and everything was working correctly. Because when I call I got my question answered. They do whatever they have to do.

4 years ago

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Verified Customer

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Debbie Etoile, TX

Just so far they've been great at anything I've called about. The Sears repair guys that come out were great. My refrigerator was acting up, water dispenser not working and they got somebody out within a day. They have been responsive and quick and I have had no problems dealing with them.

4 years ago

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Verified Customer

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Paulos

The service people come here one of the best people's. I have some issues at the house, I have a washing machine problem address a dryer problem and they immediately they called to help me and they sent me someone very quick and you know that that problem is solved.

4 years ago

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Verified Customer

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Ana Albuquerque, NM

It's nice to not have to worry about things breaking and not knowing what company to trust to come fix it because choice warranty sends good people. Just two weeks ago my microwave door couldn't close and they came out and they sent someone out to come and fix it. They have always replaced any of the appliances with issues with the house.

4 years ago

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Verified Customer

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Mike North Fort Myers, FL

I split my time between Florida and New Hampshire. I have a Florida policy with someone else and Choice was appealing because I could move it to be two locations. Immediately came out and solved my issue with garbage disposal. It was not repairable so they replaced it. It is working the way I expected.

4 years ago

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Verified Customer

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Jasmine / Odell Hampton, VA

My water heater broke over the holiday weekend and they were open and gave me a good price. There was quick turnaround when I needed service. Also my stove quit working approaching Thanksgiving and they got it taken care of. The technician was very polite and got things done quickly. I was very pleased.

4 years ago

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Verified Customer

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Sheron Pearland, TX

They have the best rate. I've been pretty satisfied with everyone who has showed up. My last call, it was a wonderful young man. He had my problem fixed in 5 minutes and was gone. I like that when I call, I get a real person. I was not happy that the price went from 45 to 65 to 85 dollars.

4 years ago

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Verified Customer

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Udaya Fort Lauderdale, FL

I'm a happy customer. I have spoken with customer service a couple of times and they have been prompt and good at answering questions. The technician was good. He came as quickly as possible. I tried to call some people when my garage door spring broke but they didn't have appointments but Choice was able to get everything taken care of.

4 years ago

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Verified Customer

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Frances Reisterstown, MD

The company stands behind their product. All my questions were answered and there is follow up. A couple of weeks ago I had someone check out my water heater, it ended up not being the water heated but something else but I got my insurance company to cover it.

4 years ago

Choice Home Warranty Reviews