Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Abbie

Like the service man very much but wish Choice Home Warrenty had representatives to talk to. Every thing is too automated.

4 months ago

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gale anderson

I have 2 claims. Refrigerator seems to be fixed after 3 service calls. Ice maker is still not working after 3 service calls.

4 months ago

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Daniel Fossee

4 months ago

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Jake Benton

Choice is way too slow to respond. Obviously, they want their customers to get impatient, pay for it so they can turn the claim down. Terrible correspondence!

4 months ago Edited June 20, 2024

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Barbara Vogel

I have used Choice three times. Each time the repairman was friendly, professional and proficient. No regrets.

4 months ago

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Lavada

Quick response time for repair. The technician keeps you informed as to what date and time he will arrive.

4 months ago

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Steve and Debi Mohler

Coverage is great, but my premium went up $20 per month with no warning. Shouldn’t you notify customers of a rate increase?

4 months ago

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Kathie K

It's almost like not having any type of warranty since nothing seems to be covered. I had a pool issue and of course what my issue was, wasn't covered. I was also given back information by TWO and so my repair wasn't covered and my customer service rep was rude. Come renewal, I definitely will not be renewing.

4 months ago

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David Perez

Besides having to wait a week for something to be done the job went well. I had to also pay out a lot so what did insurance cover give me break down.

4 months ago

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FSRef1

I've been trying to contact a rep at Choice for 2 weeks now and all I can do is leave a call back number. I've left 4 call backs and not one has been returned. This is on an outstanding claim that is over 3 months old. I'm very unhappy with the service

4 months ago

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June Taveras

He was professional and courteous. The company had my address wrong and he didn't stop until he found our home

4 months ago

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Fred Annis

We have yet to hear about our claims. We are patient, however this is starting to take too long to process. Please help!

4 months ago

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William Bernath

Technician was friendly, professional and efficient. Only disappointment was the amount of time - 3 days - to get one to the house.

4 months ago

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Paid Reviewer

Even though my first claim was rejected, still I love this company. Their speed of scheduling is awesome.

4 months ago

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Koko Vic

Outstanding service for my home warranty. Great 👍respond and very stratification for my home appliance warranty.

4 months ago

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Rugumanya Murama

I loved working with you the service was amazing. I would recommend my friend and family again and again.

4 months ago

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Ykeca McCandless

Very satisfied with Choice thus far…I put in a service request and the technician came in a timely fashion.

4 months ago

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Raj

Ease of booking claims, appointment availability was prompt. Service was done on schedule. Overall positive experience

4 months ago

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Lisa Shannon

We had a garage door that needed fixed and the guy who came was wonderful, professional and thorough.

4 months ago

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francis lucas

They make it difficult for repairs to get done in a timely manner and do not cover things that they have listed to be covered.. it takes weeks for claims to be completed or even for someone to look at it.

4 months ago

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Christel Flynn

The timely response in a time of need is always most important. Service Contractors professional possession

4 months ago

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Claudia Vizcarra

Even though the technician sent by Choice stated that the issue with my dishwasher was due to normal wear and tear , and the policy states Al parts and components covered, Choice denied the claim. I appealed and the specialist denied again despite we provided the technician’s report specifying the fault was due to normal tear and wear.

4 months ago

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John Kahwaty

Fix pool pump service was excellent And months earlier they repaired my dryer and both were covered

4 months ago

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Teresa Eble

It took longer than expected to get a technician to the house, but it was fixed and everything is great.

5 months ago

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Wendy Williams

Declined to repair AC unit. Said it was physically damaged which was not true. Canceled my service with them! If they can't replace or repair something as basic as this I don't need them. Could never talk to a person regarding this or any other issue that I had before this. I have only had policy since March!

5 months ago

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Donald

Prompt service getting AC repaired and had a repair preformed on my refrigerator that had a water leak

5 months ago

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Shannon Wilhelms

I would never recommend this company. If an appliance breaks down, they won't repair or replace it. They will extremely low ball a buyout for the appliance. If you call, you will be assigned a claim manager who will be extremely rude with you. It will take 30+ days for the buyout to be processed.

5 months ago

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Nancy Eckerman

Satisfied with the service and work done. Defiinetly better than my Previous home warrant service, AHS.

5 months ago

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Jim Courville

I have had the policy since 2021. I have made 2 claims and both have been denied for some stupid reason. I asked for a supervisor and the claims manager said there was no one above her and hung up on me because my 15 minutes were up. I know she has a boss. She is not the president of Choice warranty.

5 months ago

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Michael Harris

The AC companies sent to fix my air did not fix the problems. I’ve had 2 different companies out neither was able to diagnose the problem. I cancelled the third company .

5 months ago

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M L

This company is a joke. The customer service lack of customer service knowledge is baffling. The turn around to get a response on the message portal is sad just like the reply that is never helpful. DO NOT pay ahead for a year to save, its a trap.

5 months ago Edited June 12, 2024

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Joye Daniel

I am please with CHW totally. That’s why I have stayed so long and recommended so many people to you.

5 months ago

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James Nielsen

If I good give zero stars then I would. I'm not seen as a person just a number in your system. Claims resolution is way longer than necessary. Terrible communication. Having to live with no refrigerator for 3 weeks now is beyond insensitive.

5 months ago

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Kiersten Strowder

One of my service request was done by company, then I found out later it was not done correctly and instead of sending a technician out free of charge due to the contractor error, choice advised I would have to put in another service request and pay another service fee since it was beyond 30 days !!

5 months ago

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Kent Milanese

can not get the repairs done in a timely manner. still waiting for the parts to be shipped to the right address and that the parts have not been sent to the correct address yet as well as the part from Amazon also has never been sent. Will be calling for the third time

5 months ago

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Jesusalicia

Called twice for the same problem with the refrigerator in a three week period. Had the same company come to do the second repair. He said I had a 30 day warranty, but would not honor it as he came back to do the repairs after the 30 days. I do not want that company coming back to do any of my repairs.

5 months ago

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Margaret

Technician did an excellent job. Had my new disposer installed very quickly and explained exactly what he was doing.

5 months ago

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Rita M

They have covered all of my claims. They are easy to contact and always reply back. The low cost of the service call.

5 months ago

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Joseph Figler

I cancelled my Home Warranty program. My ac went out and the technician diagnosed it to be the fan motor on my air handler. Choice Home Warranty wanted to change out the whole air handler for a cost of over $4200 to me. I declined and would never recommend them for any project

5 months ago

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Lisa Goodwin

They lie about coverages when you sign up. Then when you submit a claim they himhaw around from paying the claim paying only a portion or not covering at all when asked. But then they get attitude when you want your appliance replaced.

5 months ago

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Embra Jackson

The cost is reasonable. However, when we contacted the company on a Sunday we were advised that we could obtain our own technician. We did so but have not been able to receive reimbursement for the repairs.

5 months ago

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Dave

Liked the customer service. Very professional, and my issue was resolved by Choice in a timely manner.

5 months ago

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Lisa Herendeen

I have really enjoyed working with Choice for my warranty work. What makes me sad is that the price has gone up too much for me to keep it.

5 months ago

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K Peppers

Listen to the reviews below. Stay away from this company. Worst ever. I had American home shield should have stuck with them. Latest issue of many the garage door spring broke, looked at the contract they literally dont cover anything if the garage door breaks except the motor. If you buy a high end whatever and they have to replace oh well you get the lowest end model of whatever you bought. And dont EVER let them tell you to coordinate your own service and they will repay you, because they wont. Doesnt matter what company you choose it is higher than what they would pay. They will make up whatever excuse not to pay your claim. Good luck in adjudication when they disapprove of your claim for whatever reason, one time didnt even get call back from person the other just say sorry we dont cover it oh well. JUST STAY AWAY!.

3 months ago

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Mike

They do not replace your appliances with equal or greater value as they claim to, they cash it out at their cost which is about a third of what you can actually buy it for, which is also cheaper than their willing to pay to repair the item, they paid me $1100 to replace a $3600 refrigerator & now $400 to replace a $1500 freezer They have lawsuits in different states for fraud, I personally am filing complaints with the attorney general & the BBB DONT FALL FOR THEIR SALES PITCH they used to be really good I’ve had them for over 15 years but they said they changed a couple years ago, & they won’t tell you that, it’s in the fine print

3 months ago

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Qun Liu

I like the claim process which is simple and easy to use. I don’t like sometimes there’s lack of tech responses and I was told to find a contractor myself.

5 months ago

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Tayari Coatie-Flemming

Even though I was not the most pleasant customer, my direct connect rep remained professional through out our interaction.

5 months ago

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Gary Lightfoot

Service took a long time. We were without our microwave for a week and a half before the technician came. For our stove issue we had to wait another week for a part to come in.

6 months ago

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Tom

Both our claims were handled in good time. Our dishwasher was not repairable and we got an allowance for a new appliance.

6 months ago

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Linda Nutt

Great company that sends knowledgeable techs from pre-screened companies. Everyone of the techs had our trust from the beginning of the appointment.

6 months ago

Choice Home Warranty Reviews