Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Kimberly Mansfield, TX

I recently used my warranty for the refrigerator and between the time I submitted the claim and the time that it was done was like a blink of an eye. If I had to call or had any questions they've been just real great at answering them.

3 years ago

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Verified Customer

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Patricia Williams Las Vegas, NV

My Air conditioning wasn't working. I filed my claim and the company sent a technician to repair it..in a very short period of time. I'm so glad I chose Choice Home Warranty! They have great customer service and very skilled technicians.

3 years ago

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Verified Customer

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P McClure South Bend, IN

My first experience had a great outcome within 48 hours I had a repair man out and the issue was taken care of. Everything was done through messaging so you didn't have to sit on the phone talking to a machine or waiting to talk to a real person. Everything was executed smoothly and within a reasonable amount of time.

3 years ago

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Verified Customer

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Joyce Green Lanham, MD

I was greatly appreciative of the prompt response to the request for service from Choice. This is my third claim in two years and they are always prompt in responding and continue to demonstrate that they are completely concerned about their customers. I would gladly recommend them to anyone searching for a warranty company.

3 years ago Edited February 20, 2024

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Verified Customer

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Dennis Rainwater Madison, NC

While it's 'early days' to form a clear opinion on how I feel about Choice Home Warranty having only experienced one service call, I would strongly affirm my satisfaction with the TECHNICIAN who was sent to work on our A/C unit! My selections in your 'grid' below are purposely 'neutral', reserving judgment until I have enough information and experience to offer such.

3 years ago

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Verified Customer

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Candy Miller Morristown, NJ

Transparency is an issue as well as case management. It is impossible to escalate a complaint. There is no access to management or corporate HQ. I asked for a Case manager about a month ago for an ongoing furnace and technician issue and still have not heard from one. My furnace still is not functioning properly from an ongoing claim submitted in the beginning of April. It is now the end of May and will be assigned a fourth technician. This is the 2nd year of a 39 month contract. Last year is a whole other part of this continuing furnace saga too lengthy to address here. I would love to be contacted by the CEO of this company. Service reps state they have no contacts for management or corporate. Company reeks with lack of transparency and accountability.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Verified Customer

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Balaji Chandrasekaran Charlotte, NC

I like the pricing and the coverage that they offer. I have used the warranty for a couple of things. First experience was not good in the sense that I had an issue. The claim was rejected immediately, and I never got the chance to talk to the complaint manager. The second time I used the warranty, the response was very prompt. The vendor came and he took three or four hours to do the investigation and then he caught the issue and then he replaced it immediately. He ordered the part and placed it immediately on the same day within 4 hours. It was a hassle free process and the vendor I worked with was very good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Verified Customer

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Deione Destrehan, LA

Every time I called, we got somebody to talk to and when I've called the people that I need to come to my house came on the very next day. The people that come out know what exactly what they're doing. It is definitely worth the money. This company is true to their mission. And the people they sent out are professionals, they behave in a professional manner when they come. They come and get to their job and get it done as quickly as possible, and they produce a positive result.

3 years ago

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Verified Customer

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Namdev Little Elm, TX

With my experience with them, there were some gray areas and they were not completely transparent. But I was so pleased with the interaction with the home warranty sales person. The last time I used the warranty was for the temperature in the kitchen. The motor was stuck and they repaired it and it was very good.

3 years ago

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Verified Customer

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Gabriel O'fallon, MO

I had a claim for a washer and it needed to be replaced and it was assigned to a claims manager and made an offer for the replacement that I felt it was very low so I asked to talk to somebody and it took about three emails, three voicemails, and then calling up a different customer service rep that I talked to when I first signed up with choice and escalated the situation to force the claims manager to finally contact me so we can discuss the next steps. So that part was not pleasant trying to reach the claims manager that I was assigned to. However once I was in contact with that person they were knowledgeable and explained why the offer was the way it was and answered all my questions at that point. But I was kind of upset for a few weeks there trying to get a hold of them and every day counts when you're out an appliance you can't get a hold of them. When I had a dryer that needed to be repaired that experience was favorable. A repair guy came out and made an assessment, ordered the parts and came back within a few days and replaced it with the new parts.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Verified Customer

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Tim Springfield, TN

The people at Choice Home Warranty are professionals there is no doubt about it. It is one of the better options for companies. I had to use my warranty this year and my hot water heater went out and they brought in another one and replaced it and they did a real good job. They just bought the wrong size back and I'm kind of upset about that but other than that they did a really good job.

3 years ago

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Verified Customer

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Eric Conyers, GA

Last time I called customer support, the person was telling me something about the way they charge and I wasn't really understanding but he took the time to go through everything with me and explain it so that wasn't a problem. I used the warranty on my hot water heater. I called and they sent someone out three days later.

3 years ago

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Verified Customer

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Tasheena Gilbert, AZ

The customer service was quite rude. I'm actually in a current claim right now and my dishwasher broke. The first technician came out but didn't fix it. Customer service is extremely difficult to get a hold of. Although my claim manager was actually very pleasant. Her name is Lydia, she was helpful but she was the only one that seems extremely helpful. Another experience I had was when my air conditioning went out. I live in Arizona and the gentleman did not help me get a hold of somebody to get approval to get it fixed or get somebody out. It took quite a few days to actually get somebody out here once I did talk to a supervisor. They said "oh yes we could have expedited this no problem," so it's frustrating that the first person I talked to was unwilling to do that.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 25th, 2022

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Verified Customer

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Mary Orange City, FL

It's hard at times to reach customer support because of the length of time. Sometimes putting the request in the website can be difficult. They are very trustworthy. I had to use the warranty when my dishwasher died. I put in the request and a very kind gentleman came. He was just the sweetest person. Recently my garbage disposal also died. So I called and the gentleman came out and again he was very pleasant and so helpful. I mean it's just nice to say that everybody that comes out here is just a pleasant and nice. They fixed everything as best they can. So I think it's wonderful.

3 years ago

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Verified Customer

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Joseph Albuquerque, NM

They respond rather quickly. And they sent the plumbers all rather quickly after that. There was there's a good service, a good response, and nice people. Within a few days they came over to finish and did a very good job. They cleaned up after themselves and they were very friendly very professional.

3 years ago

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Verified Customer

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Carlos Kernersville, NC

I have had no issues with them. They have services for exactly what I need. The people come on time and they finish the job extremely quickly they were also very professional. They finished the job the first time so no touch ups were required.

3 years ago

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Verified Customer

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Anthony Bay Saint Louis, MS

I used the warranty one time for my dryer. I called and made an appointment, they worked with me and the lady out here acknowledged the problem. They didn't have the part, they had to order it. About four days later, they called back and put it in and I couldn't be more happy with it.

3 years ago

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Verified Customer

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Dale Jefferson, GA

They've always been very responsive whenever I've had to call them. Just a couple weeks ago, I came home from a baseball game to our AC unit not working so I went online and submitted a request for Choice and they were able to get somebody assigned right away and got somebody up to my house just a couple days later.

3 years ago

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Verified Customer

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Sherrie Knoxville, TN

We have had a really good response from them. I have already recommended them to a friend. I like the pricing of Choice. I've had to use it twice so far for electrical. They were excellent and very responsive, they were on time and there were no issues. I will not be going anywhere else.

3 years ago

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Verified Customer

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Ralph Melbourne, FL

They seem to do the job quickly and gain the right information. I had to use my warranty to get our refrigerator fixed. It needed some new parts and the parts came right away. The gentleman came back and fixed it and we had no problems at that time. But we also had to have our air conditioner fixed once and it took them two weeks or longer. When I had to have my dishwasher replaced, the new dishwasher cost seven hundred. Choice only gave me two hundred forty five dollars but when I started the contract said they would get a replacement equal to or better than the one we had and they did not do that.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Verified Customer

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Mike Queen Creek, AZ

They were very easy to contact through the information that they've provided on the website. I used the warranty when our air conditioning quit working about four months after we bought our house. We contacted Choice, they connected with the local contractor and he came out to the situation with one visit. They exceeded my expectations.

3 years ago

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Verified Customer

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William Partlow, VA

When I called them, they were out here within the next day and they fixed my stove. The men were very polite and forthgoing and I trust this company. My stove broke down and the oven light wouldn't turn on, so I called them and they came out within a day and fixed it. I have been very pleased with them and I plan to recommend them to my friends.

3 years ago

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Verified Customer

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Kathleen Rockford, IL

My experience with Choice Home Warranty has been positive. I'd say I've only called in a couple of times but they've been very good at it. The person that called me sounded sincere and said that he would work with me as much as possible. I felt like he tried really hard.

3 years ago

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Verified Customer

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Matthew Aiken, SC

They've always been very helpful and friendly. They also saved me a lot of money and they have not given me a reason not to trust them. Just recently my air conditioner broke and I called them and they had someone come take care of it within a couple of days. The person who came was very professional and he was good to work while I wasn't home. So he took care of it while I was at work which is perfect.

3 years ago

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Verified Customer

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Elaine Gulfport, MS

I have trouble getting coordination between the people that they hire and the people who set up appointments. Then nobody shows up because they didn't know there was an appointment, it was a big mess. I have learned that I have to call myself to get to talk to the vendor. Other than that we thought it was a good product and something we wanted for our new home. There are several times we've used the warranty and it's been just fine once I get the appointments straightened out and the time isn't wasted anymore. We needed a new garage door opener and once I called myself, he came out and everything went fine.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Verified Customer

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Richard Pompano Beach, FL

This warranty is cost effective. I had a problem with my refrigerator. It was a valve that was leaking. They had to come back out and replace the valve because the valve that they put in was faulty. And I had to make two payments. Each for sixty dollars and that was something that I had already paid for. But it was not issued a credit.

3 years ago

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Verified Customer

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Shantell New Orleans, LA

I called them about about the AC and it took them about 5 minutes to fix it. I needed to use a warranty service because the heat didn't work. We went the whole winter without it. Then I called Choice Home Warranty and they came and fixed it quickly so it works now.

4 years ago

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Verified Customer

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Stacy Pearland, TX

I am very happy with it. The experience has been good. The warranty works perfect. I would say they are trustworthy because they took care of things just like they said they would. It has lasted multiple years. I needed the air conditioning fixed and they took care of it quickly.

4 years ago

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Verified Customer

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Racheal Saint Charles, MO

I've never had an issue with them, every time I've called they've been very helpful. They have a reasonable rate. We had to use it last week, our garage door stopped working and I called and set up an appointment and the technician came out and the whole thing had to be replaced and they replaced it.

4 years ago

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Verified Customer

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Mark Kingman, AZ

They took care of everything that I needed when I called. It has been an excellent experience so far, so I am happy.They came out the same day that our air conditioner broke and they were very helpful, so I was very happy with that.

4 years ago

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Verified Customer

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Edward And Rita Pensacola, FL

We signed up for a three year contract because they gave us an out of pocket discount. We used our warranty last month for our washing machine. The technician came in and diagnosed the problem and ordered the parts and installed soon after. When I request things they respond to them.

4 years ago

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Verified Customer

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Thea North Little Rock, AR

They were always responsive, they responded very quickly to my inquiry. I used Choice Home Warranty the other day when my air conditioning system wasn't functioning like it should. It took them two days but they got somebody out here and he repaired it yesterday.

4 years ago

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Verified Customer

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Irene Henderson, NV

On three occasions I've had them and especially the last time they came I was very happy with them. They responded quickly when I needed a repairman. The last time that I used it was regarding the garbage disposal. I called and then they gave me the name of a company, so I called the company and then they came right away. I'm happy with them.

4 years ago

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Verified Customer

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Marcia Fort Lauderdale, FL

The warranty started right away, you don't have to wait a grace period. They respond to you right away. I used the warranty a couple of times for plumbing and a plumber out right away and they repaired it. My experience with choice has been excellent.

4 years ago

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Verified Customer

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Anonymous Columbia, MD

I am very happy I took out a warranty with this company. I've used it on several occasions for my dishwasher, my microwave, a couple sink faucets. They are always very responsive and pretty quick in service and answer questions.

4 years ago

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Verified Customer

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James and Carolyn Mooney Sherwood, AR

He thoroughly checked the Ice Maker, found it would have to be replaced. I think he had to order it. It was about when he called and asked when he could do it. The next day he came, fixed it and left. We are very pleased with his work. I didn't say his name, neither Carolyn or I , Sorry to say, can remember it. It.

4 years ago

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Verified Customer

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CB Richardson, TX

In 6 claims that range from simple repairs to full component replacement, CHW provided the fix to return the problem to working "as good as new" without challenge. In other home warranty programs, the success rate was less than 60%.

4 years ago

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Verified Customer

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Natalie l Nichols Omaha, NE

Only 2 claims I've put in and they both was a success. Had a issue with the plumbing company they sent and the issue got squared away. I refuse to do any type of business with treat company again, but CHOICE HOME WARRANTY HAS BEEN GREAT!

4 years ago

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Verified Customer

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Linda grimes Little Elm, TX

This was the first time I called them to report a big problem & they immediately contacted a contractor to come to my home. This hard working contractor worked for hours & fixed my problem! I appreciate the quick action& the great service.

4 years ago

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Verified Customer

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Theresa Houston, TX

Slow response, no follow up, poor communication. The repairman came and said that the water heater needed to be replaced. Did not hear from Choice or the repair company. I called Choice and was told that the water heater would be replaced on the coming Friday between 8:00-12 noon. No one showed up. I called the repair company and was told that I was not on the schedule and that the water heater would not be replaced but repaired. The parts were order and was waiting for them. I called Choice and this information was confirmed but I have not heard back from anyone. This all started in mid April.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Verified Customer

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selenium Arlington, VA

So far, with only two exceptions which have not repeated themselves, through numerous claims that arose unexpectedly, CHW saw the problems through to a more than satisfactory resolution. In our case at least, CHW acted quickly, professionally and sent skilled technicians who got the job done right the first time, without added cost to us.

4 years ago

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Verified Customer

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Carolyn Valdosta, GA

When I needed choice Warranty to take care of appliances that stopped working they took care of them. They were punctual and thorough with getting these things working again. I have no complaints. The repair companies were professional and courteous and proficient.

4 years ago

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Verified Customer

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Damarys Respeto Miami, FL

Y purchase coverage for 3 years and I had renovate it because they are live Customer Service that take pick up phone calls. It's simple the claim process. I will continue using there service. Try it you won't regret. At least this is my actual experience.

4 years ago

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Verified Customer

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Ray Anthem, AZ

So far it has been a great experience for the three or four items we have used them for. They have maintained the same level of service. They are very responsive. They sent a well known repair service for our dishwasher. The garage door was making noise and they sent someone out to fix the problem and they did a great job. I would renew with them.

4 years ago

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Verified Customer

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Chuck Ashburn, VA

So far they have been trustworthy. They gave me the number of the warranty company when I tried to use it for something still under warranty. They went the extra step to make it as easy as possible. The technician they have sent was competent. They diagnosed and fixed the problem on the spot.

4 years ago

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Verified Customer

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Elizabeth And Fernando Midland, TX

The emails about extending your warranty are a little excessive but other than that everything is good. They are very helpful. If I have questions, they transfer me to the right people. They got someone to fix our fridge within the same week. It was really smooth and effortless.

4 years ago

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Verified Customer

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Anonymous Aurora, CO

When I needed some work done, Choice got it done in a quick hurry. I don’t like that it is done over the internet. I think it would be better if you could talk to someone. It is done in s timely manner. They came and fixed my garage door opener. He did a good job.

4 years ago

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Verified Customer

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vela McAllen, TX

Our washing machine wasn’t working correctly and a large load through it off balance so we called them and they made an appointment within twenty four house. They technician came and ordered a part and within a week it was running again. Customer service was very prompt.

4 years ago

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Verified Customer

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Larry Fort Worth, TX

Should be way choosier about their contactors. I think they need to be really strict about who they pick to represent them. Some of the contractors are unfortunately not responsive. Some are good but some don’t reflect their customer service. Choice was pretty prompt for the AC but the guy they sent diagnosed the problem then disappeared forever. We suffered the heat for almost two weeks. Others have been reasonable and gotten the job done decently.

4 years ago

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Andrew Andover, NJ

The price is good every month. All the times I have called them, everything has been done properly except one time. They are always knowledgeable. It gets done right away. If they can’t find someone, they’ll let me know and ask me to find my own person. They sent me a check for finding my own service guy for my furnace. A little communication when the change the price would be nice.

4 years ago

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