Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Kathy Orchard Park, NY

Anytime I've had a problem, they've always been willing to help me solve it. It's always had a good outcome, an appliance that needed to be fixed or our air conditioning when it went out one time. It's always been positive, they've always sent someone out and they were able to fix it.

3 years ago

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Verified Customer

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Price Austin, TX

Every time I've needed to use it, I got hold of someone right away. And within 48 hours I've had someone out here to fix the problem and they've been very efficient, very quick, and fixed everything up as expected, sometimes they even exceed expectations.

3 years ago

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Verified Customer

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Phillip Katy, TX

I've been with them for about three or four years now and the first year I was with them, the company they used was not the best quality. But the last last couple of years the companies they are using are getting better and better quality service techs. I just used my warranty today for my A/C and they got it taken care of. They always take care of the problem. Just they sometimes it takes a little longer than I feel that it should to get through. But once you do, they take care of whatever the problem is.

3 years ago

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Verified Customer

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Christina Chesapeake, VA

They always get my equipment on time and they're very responsive. The other day we had need for an electrician to come out and got an appointment really quick and they fixed everything that they needed to and everything was done efficiently.

3 years ago

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Verified Customer

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Winnette Irving, TX

They were just efficient. I would recommend Choice to any of my neighbors. Last week I called and they found a vendor in the area and they came out to take a look at what the problem was and fixed it. They answered it immediately and set up someone to take care of my problem immediately and that I liked.

3 years ago

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Verified Customer

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Bob Webster, NY

They were right there. They took care of me right away. There's no hesitation. And I got the service the next day. The freezer on my refrigerator broke. It stopped stopped working and I needed somebody to come in to service it. I called up and they had somebody here the next day. The service was fantastic.

3 years ago

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Verified Customer

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Donald Phoenix, AZ

They're pretty nice there and they answer the phone. They have a pretty nice website when it works. The dishwasher wasn't draining, so we called them. They came out two days later and fixed the problem for 65 bucks. We saved hundreds of dollars.

3 years ago

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Verified Customer

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Anonymous Urbandale, IA

The first time I tried using choice home warranty, unfortunately there was no response from anyone for the for 2-3 weeks. The other two times have been great. I actually got an e-mail regarding 2 claims I filed. One was for a garage door and the other one was for a toilet plumbing issue. They were able to help me and get someone to come over in a very short period of time.

3 years ago

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Verified Customer

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Steven Welcome, MD

Just recently my refrigerator freezer went out and the compressor was bad and they shipped the part to my home and the installer came back and installed it within two weeks. Great service, great customer service. Every time I call they are right on it.

3 years ago

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Verified Customer

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John Deltona, FL

I consider " CHW " an asset I can depend on when I need them. I've been a customer for years & am very happy as a customer. Whenever I've required their "help", CHW has always been there for me. I would recommend them, and do, to many of my friends and family.

3 years ago Edited January 10, 2024

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Verified Customer

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Linda Mansfield, TX

I had Choice Home Warranty in the past and then I went for a few years without any warranty service, and when I signed up for one, I signed up for a different one and it was horrible. I canceled it and went back to Choice because I've gotten better service. I think that Choice does a good job. However, when you have subcontractors that you have to rely on and they are not terribly reliable, it makes your service look bad.

3 years ago

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Verified Customer

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Anonymous Grand Prairie, TX

They usually answer the phone very quickly and if I have a problem they listen to me and they usually try to resolve it. I've used the warranty a number of times. The last one was a plumbing issue that did not go so well, but it was resolved after after they sent out another plumber. The first one was not living up to expectations. The second one did everything that was needed to be done. I just appreciate having it. It gives me peace of mind.

3 years ago

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Verified Customer

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Brigit & Eric Las Vegas, NV

They were so efficient, I got my answers right away. My garage door wouldn't open so we had to manually lift the garage door to get out. That morning I ended up calling after my husband left from work. I went online to Choice Warranty and within a couple hours I got a reply and people came. Perfect timing. I'm very pleased with them.

3 years ago

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Verified Customer

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Marianne Knoxville, TN

People are out here pretty quickly. The only problem I've had is with my microwave. The people came out and said I needed a new part. That was like 5 weeks ago and I'm still waiting on the part. That's not Choice's fault, that's whoever's doing the providing, and that's the only problem I've ever had with them.

3 years ago

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Verified Customer

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Phyllis Windsor Mill, MD

Whenever I call to get something done I don't have to wait a long time. The service was good. I had trouble with my garbage disposal and I had to have them to come in to fix that. They came out twice but I ended up needing to get a new one, so a new one was put in. Customer service was good, they handled my problems or issues in a timely manner.

3 years ago

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Verified Customer

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Margaret Angier, NC

They don't always return phone calls and keep in touch with what is going on. I've had to use my warranty quite quite a few times They're very slow to get things done, but they do get it done. If they have to buy your product out, you're not going to get enough to replace it. I like them. I kept them because they do come through. They've gone up on their prices several times as far as the service costs go and haven't notified me about it.

3 years ago

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Verified Customer

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Anonymous Pittsburgh, PA

They were very quick to respond. I had a couple situation where I had to put a claim in and cancelled and they were patient with me. A couple times I couldn't find someone and they told me to go ahead and find my own vendor and then they would reimburse them. I have no complaints whatsoever so far. I'm very satisfied.

3 years ago

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Verified Customer

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Murinia Mishawaka, IN

Everybody's been prompt and courteous. We had a water leak and the warranty didn't really cover the whole thing, it just covered the wax ring. We had a few other problems and it didn't cover that, but I I think most companies are like that now.

3 years ago

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Verified Customer

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Valerie Saint Louis, MO

My freezer wasn't freezing. The guy came out and he checked the refrigerator out and he fixed it in a little hour and it's been running perfect ever since. I call them and they did a 360 turnaround. They got me set up with a contractor to come out and fix what I needed fixed and they were great fast.

3 years ago

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Verified Customer

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Marsha Durham, NC

A storm caused a power outage that made ice melt in my fridge. when power returned, chunks of ice caused a malfunction of the icemaker. I filed a claim that was quickly handled, and the situation was resolved. I am completely happy with the Choice process.

3 years ago Edited January 10, 2024

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Verified Customer

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Cheri McElroy

I place a claim and tried to change the time of the appointment that was given to me via Website. I was unable to reach the Ray’s Contract Service as they didn’t answer the phone, respond to voice mail, reply to email or Text message. I contacted Choice and they attempted to tell Ray’s to respond to me. They didn’t respond and then I was lucky enough to call and catch someone and was given an appointment which no one showed up for. The continued to contact Choice and again did not get a response from Ray’s. Finally they responded to Choice asking me for a time and date to send someone out after two weeks Eric came out an hour late to fix my garbage disposal. Eric was great and I don’t blame him because he doesn’t schedule the appointments. This is the second time I have had to deal with the Plumbing Company and that last time they made me wait 3 weeks after Choice approved the replacement of my Hot Water heater.

3 years ago Edited August 2, 2024

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Verified Customer

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Daina Perkasie, PA

For this particular claim re: dryer, all went well with this claim. I submitted the claim on a weekend and within 24 hours I was assigned tech for later that week. The tech came out, took time to diagnose and resolve our issue.

3 years ago Edited January 10, 2024

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Verified Customer

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Elizabeth Brooklyn, NY

Anybody that does get Choice as a service contract, it's excellent because you have such a variety of other things that it does apply to: air conditioners, ceiling fans, and microwaves. Now today, the way the small appliances are, it doesn't even pay to get a service contract, but if you do have it, it's great.

3 years ago

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Verified Customer

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Kim Melbourne, FL

They're pretty attentive, they take care of things. Sometimes it takes a little bit longer, but the last couple of times, the maintenance people have been out here really quickly. I do have a situation going on with my stove, but it's not their fault, it's Sears'. Choice escalated it several times since Sears just has not gotten back to them.

3 years ago

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Verified Customer

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Tyrone Fort Washington, MD

Recently I needed to use the warranty with a particular item in my home that was covered. They found out that they could not fix it, so they sent me a gift card for me to go out and buy a similar item and I just have never had a problem. World class platinum customer service.

3 years ago

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Verified Customer

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Bob Keller, TX

It's reasonably priced and with all of them that I've tried before, I would rate Choice a lot better than most of them. But nobody's ever fixed anything the first time they've come. Nobody's ever fixed anything on less than 3 trips.

3 years ago

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Verified Customer

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Greg Austin, TX

The last service call I put in, Choice gave me the contact information for the local contractor and they were available to talk to me pretty quick and we set up a time that accommodated my schedule, so it was good communication.

3 years ago

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Verified Customer

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Vicki And Richard Lake Elmo, MN

The company that they sent out to fix my washing machine was excellent. When I first called them they were real slow. They didn't back to me for 4 days and finally I called the gentleman that sold me the policy and he had somebody call me within 45 minutes.

3 years ago

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Verified Customer

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Jerry Longview, TX

I had an air conditioning issue shortly after transferring to Choice Home Warranty. I had a previous provider told me that I had all kinds of things wrong with my air conditioning unit, but choice's technician came out and checked the unit and said there's nothing wrong with your unit. He was extremely honest.

3 years ago

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Verified Customer

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Betty Fort Myers, FL

They send the best people to work for them. I had to have an air conditioner repaired. I had a garage door repaired and a garbage disposal repaired. Everything I used them for was fantastic. They're the best home warranty around. No one should even hesitate to choose them.

3 years ago

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Verified Customer

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Tonya R Kansas City, MO

I've used my warranty for my furnace, the company they sent out here was very good, but I've had some experiences that wasn't quite nice. They need to investigate the contractors that they send to your home first because they sent a company here that should never have been on the list. Communication between the vendors and Choice needs to be better.

3 years ago

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Verified Customer

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Paulette And Douglas Tampa, FL

My refrigerator, we noticed that the ice cream was starting to melt so I went online and logged in the problem and they responded right away. Someone was sent out to correct the problem. They respond quickly which is what's important. Most of the time the people that Choice contracts with do a good job.

3 years ago

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Verified Customer

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Arthur Wittmann, AZ

I had a problem with my ice maker on my refrigerator. I called Choice home warranty, they had somebody come out. He told me that the ice maker wasn't working because my condenser was full of dirt and wasn't keeping the refrigerator cold enough. I said fine, so I didn't have him do anything, I just cleaned out the condenser. And that wasn't the problem, my ice maker still didn't work. So I called Choice home warranty back and they had the same guy come back out. But he never showed up. And I dealt with that for about 6 or 8 months and they finally put somebody else on it, but I was without an ice maker for about 6 months.

3 years ago

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Verified Customer

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Kenneth Okeechobee, FL

It took a while for you people to come to my house and get everything going, but once the repairman came out, he was very professional and he did a very good job in repairing my dryer, so I was pleased with the overall experience.

3 years ago

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Verified Customer

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Joyce Islip, NY

I had a problem with the faucet on my bathtub and I needed a plumber and Choice made an appointment. I did have to wait somewhere between 5 and 7 days for the appointment, but it was not an emergency, so that was okay. He was right on time, he was very pleasant, he did the job very quickly and it works perfectly.

3 years ago

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Verified Customer

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Hal Miller Las Vegas, NV

The washing machine started leaking and a report was made. The repairmen came within three days, ordered the part within two weeks. The part came in and was installed for just the basic fee. It was easy to get the help that I needed for repairs in the house.

3 years ago

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Verified Customer

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Carla Gwynn Oak, MD

Good service for the money. The dryer was down and I called to get somebody out, to have a technician out to check it and to see what was going on. They came out and they found out whatever it was and fixed it and it was good to go. Every time I've called they've been pretty good.

3 years ago

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Verified Customer

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Chester Columbus, GA

I have no problem with them. Every time I called if I got a problem from them they responded right away. Great customer service. I just used them last month, my garbage disposal went out. I think it's a great company. They haven't let me down yet. Everything's been going well and I appreciate it.

3 years ago

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Verified Customer

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Martin Columbus, GA

I just used it last month for the garage door spring and everything went pretty good. They were very knowledgeable about the whole situation. They had contacted someone, they contacted me the next day, and within 2-3 days it was repaired. So I would say that was pretty good service.

3 years ago

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Satyanarayana Atlanta, GA

I've had this for more than a year, but we just used it a couple of weeks back for the plumbing problem and it was good. I think it could be better. Until the customer service person came there's an automatic phone call and that was not good.

3 years ago

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Verified Customer

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Robert Friedland

I have had the contract with Choice for more than 4 years. I have made numerous claims over the years and have had prompt service w good service techs. Even when it came time to renew for another 4 years the increase was minimal even w all my claims.

3 years ago Edited November 8, 2025

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Anonymous Portland, OR

I believe it was last year, or the year before, we had a power surge and it fried my furnace and Choice referred me to a company here in town and he was able to come out that day actually to give me an estimate and then he came out the next day and replaced the furnace and Choice gave me credit for the furnace. And then this last month my dishwasher died on me, the drain pump had failed and they were not able to find a service person for me, so I had to find my own and I got reimbursed for that.

3 years ago

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Verified Customer

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Debbie Palos Heights, IL

Choice usually gets someone to call me back within 48 hours. Even when my stove went out when I was trying to make cookies for Christmas. Even with the holiday, they were able to get someone to come within 5 days. Unfortunately I did have to use Choice maybe 6 times, and all 6 times I never had a problem.

3 years ago

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Verified Customer

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Gary Gadsden, AL

Had a sump pump go out in the basement and water was backing up and Choice made arrangements for the repairman to come and we called and made an appointment. He was right on time and did work in a timely fashion and everything worked out really well.

3 years ago

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Verified Customer

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Christine & Peter Baker Olive Branch, MS

We are so happy with Choice Home Warranty Service. Plumbing issued on Master Bath Shower was completed to perfection and beyond. Our heating system was also repaired professionally. The service technician may not be the Big HVAC companies, same with Plumbing but who Choice contracts with is highly professional licensed technicians.

3 years ago Edited January 10, 2024

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Manohar Frisco, TX

My previous experience was not good as I expected with a washer. They could not fix the washer, but I was given a coupon for Lowe's. But they came though. Overall with Choice Warranty, it's good. With vendor experience, it's not good. They need to be competent, they cannot troubleshoot the issue, they just blindly replace the parts.

3 years ago

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Daniel White Plains, MD

One time I had issues with my fan in my bathroom. You guys did arrange for someone to come out. However, that electrician didn't resolve the issue, so you went ahead and sent somebody else out to double check, and it turns out that how it was operating was okay, it just wasn't up to the standard that we wanted it to be and they offered different ideas how to get it to where we wanted to be, so that was that was beneficial.

3 years ago

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Verified Customer

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James Arnold, MO

I've never had an issue. I think I've filed maybe 4 or 5 claims and I've never had an issue. Just recently I needed to get my heater fixed. They were out here within maybe 3 days and they had it rectified and fixed within the same day when they came out here.

3 years ago

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Tommy Havana, FL

We had problems with out air conditioner, I had called a local provider to come out and fix it because I had 20 something people over here for a baby shower and we needed it fixed right away and Choice wouldn't pay for that because we didn't go through them first even though that was a provider. So I was kind of disappointed in that, but every time we've called ahead of time, they've taken care of it.

3 years ago

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Verified Customer

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Pamela Olney, MD

The outcome was good. I had to use them to replace my microwave recently. Also with the refrigerator, I guess electronic parts stopped working and I contacted choice. They sent the tech out and he fixed it. They sent me a check to replace the microwave.

3 years ago

Choice Home Warranty Reviews