Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Don E Clark Springfield, MO

When I called and made our claim on our Air conditioner they were right on it finding a company to do the repair. Within a few days our air conditioner was up and running. It would have been sooner but we had to arrange a time to be off work. I have recommended choice home warranty to others.

4 years ago

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Verified Customer

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Carolyn satterfield Texarkana, AR

Every time I file a claim they respond promptly. I have been satisfied with each claim. There is one exception. My washer went out and they chose to replace it . It would cost to much to much to repair which was fine . But it was going to take thirty days to send an e-card payment to Lowe‚Äôs before I could put toward a new washer.

4 years ago

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Verified Customer

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Linda Las Vegas, NV

Their customer service team is very responsive. I had one issue where the locks were changed on my house and I didn't realize that Choice would have covered the leaking of my new house when we moved it and wouldn't honor the receipt when I turned it in, so that was a bummer. On the other hand, my air conditioner wasn't working great so I called them and got an appointment immediately. They had it fixed within 2 days and now it works great! The technicians they send out are very good.

4 years ago

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Verified Customer

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Rose Garland, TX

Every time I put in a claim for a repair I get good results. Customer care people are good to you and you can do everything online which is convenient. When my microwave and the pump in my pool stopped working, they came and fixed it immediately. Overall, they are a great company.

4 years ago

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Verified Customer

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Fred Dover, DE

I don't have any complaints about customer service. One time, we had a problem with our hot water heater and a serviceman came out and said it needed to be replaced. Choice agreed it needed to be replaced and said they'd give money to help replace it. I paid the service technician $450 to replace it, but Choice never reimbursed us. It's been 2 years and I complain to them about it, but never hear anything back from them. One nice thing about the company is that if they can't find a technician within 24 hours, they allow you to find one yourself.

4 years ago

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Verified Customer

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Anonymous Glendale, AZ

I went with this company because they had a good price and great reviews. Their customer service gets right on my problems and the people they send do a good job. When I had an electrical problem, the electrician came to figure it out, then fixed it immediately.

4 years ago

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Verified Customer

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John And Norna Fayetteville, AR

We were having trouble with our washing machine and couldn't figure out what to do. We called choice and they sent a guy who figured out the problem immediately. He was very polite and knowledgeable - we felt very comfortable having him in the house.

4 years ago

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Verified Customer

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Christopher Jacksonville, FL

I have had this warranty service for a couple of years. I needed to get my water heater fixed once and they gave me a quick response. They gave me a number to contact and within a few hours someone got a hold of me to fix it.

4 years ago

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Verified Customer

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Melvin And Ruby Clark & Lady Lake, FL

I went with Choice because of their great pricing. Most of the time when you use their warranty it doesn't take long, but if it's something big like air conditioning repairs it could take a long time to get replaced or fixed. We had a problem with our garbage disposal, called Choice, and a guy came out a couple of days later with a new one to replace. Everyone they send to my house is very capable and do what they're supposed to.

4 years ago

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Verified Customer

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M Ocean City, NJ

The price is what drew us to Choice Home Warranty. Their staff is courteous and professional. I had to call for two different services and the people that they sent came out on time and as scheduled. On top of that, they were very competent and were able to fix my problems.

4 years ago

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Verified Customer

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Lavasha Snellville, GA

Normally when I have a problem, it gets fixed quickly. I had to use my warranty when I had a plumbing issue. The guy came out and fixed it quickly. I like that there isn't a lot of back and forth because they just come right out and fix the issue, and give advice for any other issues that may occur.

4 years ago

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Verified Customer

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Anonymous Crownsville, MD

I chose Choice Home Warranty because I wanted my home covered if something bad happened. I've used them a couple times to get things replaced. Once I needed my stove replaced and they gave me an amount of money to replace it, but I wasn't satisfied with the amount offered. For the most part, the technicians are good but about 20% of them don't even try and don't know what they're doing.

4 years ago

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Verified Customer

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Deanna Atlanta, GA

We have only had one issue that needed to be covered under their warranty and it was resolved pretty quickly. The AC was low and a tech came out to check it out. The whole issue was resolved in a day or two. I have no complaints with Choice because they handle things very quickly.

4 years ago

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Verified Customer

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Sandra Memphis, TN

I get good customer service from this company and the people they send to my house did a great job on fixing my heater. They were quick to approve my claim and the company they sent were really courteous, fast, and reliable.

4 years ago

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Verified Customer

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Alison Fort Worth, TX

Choice Home Warranty works to resolve your issues quickly. Just recently, my furnace went off and I submitted a claim online. The next day I got an appointment and they came out early and got it all taken care of. I'm very pleased with them!

4 years ago

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Verified Customer

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Jeffrey Cave Creek, AZ

I decided to go with Choice because I needed security in case something breaks in my home. I just started with them, but so far they are very responsive. I used the warranty once and a worker came out and fixed what we needed - everything worked out well.

4 years ago

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Verified Customer

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Anonymous Hampton, VA

Choice Home Warranty is a good company. I never have to worry about them getting my calls. I've used them a couple of times for my air conditioner and my stove and now they work great. The workers always come on time and fix everything easily.

4 years ago

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Verified Customer

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Samiha Randolph, NJ

Every time I call or send them a message, immediately I get a response. They are very nice and let me know what is going on. For example I recently was having problems with my toilet flushing and they were able to come an check on the issue and resolve it. Sometimes the person they send is not professional and it doesn’t make sense to pay the eighty five dollars.

4 years ago

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Verified Customer

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Charles & Billie Belleville, IL

So far they have done everything that they said they would do. They have lived up to their warranty. We haven’t had any issues. When we had someone come look at our dryer, our stove had stopped working the same day and he was able to look at that too and we are in the process of it getting replaced.

4 years ago

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Verified Customer

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Glenda

The only time I’ve had to use the warranty so far is when my air conditioning unit stopped working. They came out and repaired it. They were very professional and expedient. It was really hot in here and they go it working.

4 years ago

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Verified Customer

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Jerry And Susan Mabank, TX

All of our questions have been answered and they have given some good discounts. Everything has gone according to plan. When we had a smell coming from the septic, they sent a technician out right away and she was very good and knew exactly what to do.

4 years ago

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Verified Customer

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Loretta Decatur, GA

It is a really good company. I am so pleased with them. I had another company before and I was not pleased with them. When I call Choice, they are very good. They don’t take a day to get in touch with me to help my situation. It works really well.

4 years ago

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Verified Customer

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Carole Orlando, FL

I like the fact that they offer you two free months to renew when your contract is expiring. The quality is excellent and their customer service is top notch. The response time is excellent and the companies they have sent out have done excellent jobs.

4 years ago

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Verified Customer

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Anonymous Grand Prairie, TX

With my most recent experience, I would rate them highly. They are very quick to respond and willing to work with the customer. I thought they would find a reason not to repair it bt they got my air conditioner running in the Texas heat.

4 years ago

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Verified Customer

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Clarissa Sills Plano, TX

CHW is the 4th company we have been covered by since we purchased our home in 2007. They are by far the best. Their response time is superb & their customer service is extremely friendly & helpful. I have recommended them to several people.

5 years ago

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Verified Customer

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Charlie Alpharetta, GA

I have two homes covered with choice home warranty because I was so happy with the first. One thing I think they should be better at sharing is that they determine the value of the appliance based on the age so if the appliance is older, you will not get the full value. Overall I am still satisfied. The service was prompt and completed as expected.

5 years ago

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Verified Customer

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Eyhab Plano, TX

I’ve been with choice for many years and they provide the best service and their prices are very competitive. Nobody is perfect but overall the customer service is excellent. I call them and they send somebody right away. It is awesome. The work always gets done without an issue.

5 years ago

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Verified Customer

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Paul San Antonio, TX

We’ve used it quite a bit over the years. We have extended it in our rental home. Sometimes it may take a day or two before someone can get out here but they always get someone and it has been reliable and on time. Generally they do a good job. The people they have sent ot have been cordial and very helpful. We have been happy with it. The price is reasonable. We save a bit of money.

5 years ago

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Verified Customer

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Anonymous Hewitt, TX

I have a good relationship with choice, they have always responded positively. I have used them several times. The most recent time for a leaking toilet. They came over in forty five minutes. They gave us a good multi year deal and we will probably extend at some point.

5 years ago

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Verified Customer

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Kamal Jacksonville, FL

Choice seems to have the best offer. Support is very prompt and everything has worked out better than I anticipated. They had someone out within twenty four hours the last time I used the service. He called me back in two days when he had to order the part. He knew exactly what he was doing.

5 years ago

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Verified Customer

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Timothy Canton, MS

No time is wasted to get a claim to a contractor and the contractor being called it. Someone came out within two or three days when the ac wasn’t working. My wife was impressed and she is not normally impressed by people who come to work on our house.

5 years ago

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Verified Customer

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Nicholas Cordova, TN

Always responsive to our claims and really on top of things. I really like choice. Everybody we’ve used has been polite and very professional. They are right on time and if they can’t things done on time, they let you know.

5 years ago

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Verified Customer

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Josie Summerville, SC

Every time I’ve called, I am taken care of instantly. The techs are sent out within forty eight hours. When we had to have the locks rekeyed, the guy was very good. Everything was satisfactory. With the refrigerator, the guy was very knowledgeable but he did leave the job undone but what he did was correct and the next day it started working.

5 years ago

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Verified Customer

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Kathy Pittsburgh, PA

The first time we used it, it was completely unsatisfactory but the second time it was completely satisfactory. The first time, the jacuzzi was leaking and it took about a week to get a plumber out. He said he fixed it but he didn’t put any protective barrier down and it continued to leak into the ceiling. I was very unhappy. When I used them for the washing machine, it was much better.

5 years ago

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Verified Customer

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David Reynoldsburg, OH

My experience has been rather good so far. The people are the company take good care of us. When our air conditioner stopped working, a serviceman visited within twenty four hours. The guy they sent out was very knowledgeable and used brand new part. Everything worked flawlessly.

5 years ago

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Verified Customer

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Belinda Charlotte, NC

I used it when my washing machine I thought was broken but when the technician came out he showed me that it was running perfectly and that he needed to do nothing else to it, it had to reset and that's where the issue was. He was honest with me.

5 years ago

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Verified Customer

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Jestina Balch Springs, TX

I love my experience with Choice. It has been great and I will keep using it. I will also refer to my friends and colleagues. As a single mother, when things break, I don't have no one to help me, and Choice will come and fix it for me. All I have to do is pay my deductible and they are off with no worries.

5 years ago

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Verified Customer

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Tiffany Killeen, TX

I recently had to use it for my air conditioner in my house. It wasn't blowing cold or hot air, just blowing regular air so I put in for a service request. I paid the deductible and somebody came out and they were able to fix it.

5 years ago

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Verified Customer

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Caryl Sarasota, FL

I like the services they provided and the price. I've had three claims they've been in the last couple of months. it's all worked out very nicely. The plumber that they sent has been very trustworthy and professional and it saved me from having to hire somebody that I didn't know if I could trust him so that was helpful.

5 years ago

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Verified Customer

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Chapman Franklin, TN

We had a garbage disposal fail wasn't sure if it was covered turns out it was covered submitted the claim one night the next day got a call from a repairman who was willing to come that day but we rescheduled for the next day when it was convenient he replaced it we've got a garbage disposal and it was an easy process

5 years ago

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Verified Customer

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John Allen, TX

I would recommend Choice Home Warranty to all colleagues. I love it because it is hassle-free and takes things off of my hands. I called Choice for an issue with my AC. They scheduled a technician to come to my house and I didn't even have to schedule that myself. He came out, fixed it, and left.

5 years ago

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Verified Customer

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Michelle Fresh Meadows, NY

I used my warranty quite a few times actually and I've had good experiences. When they couldn't fix it they replaced it with anything market value. The technicians are the greatest and if I called him up and told them look you know I wasn't too happy they would send someone else so they're actually very fair.

5 years ago

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Verified Customer

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Delorous Sun City Center, FL

I haven't had any problems at all. I've had two claims and each time they were here the next day and problem was taken care of and the people that took care of the problems were very professional and clean I just have no complaints at all.

5 years ago

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Verified Customer

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Gary Henderson, NV

Well the customer support has been great I mean every time I call, they're very responsive, they're pretty quick so I have no problem with the service people that work there. The people that answer the phone have been very good--I've been very happy with everything.

5 years ago

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Verified Customer

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Alice Broussard, LA

The last time I used it, my dishwasher broke and it stopped draining the water and they were very diligent and coming out and getting me serviced and getting the problem solved. Overall, I have no complaints. They have been very good.

5 years ago

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Verified Customer

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A Highlands, NJ

I had an awful experience with a previous vendor and I did my homework this time, I went and I looked at all of the customer reviews and then I did a price comparison and based on my research it was the best choice. The repairman they have sent out was outstanding, he was awesome, he was worth everything I had to pay and more.

5 years ago

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Verified Customer

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Virgil Capitol Heights, MD

Very trustworthy, I was surprised they were so trustworthy. I would definitely recommend it. I am really pleased they keep their word. I needed work on my microwave and they gave me money to buy another one. They were very reasonable and fast.

5 years ago

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Verified Customer

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Betty King, NC

Ended up purchasing six years worth of service from choice. They are straightforward and try their best to assign a company to you. There have been delays but I am still very satisfied with the company. They did a wonderful job.

5 years ago

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Verified Customer

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James Mentor, OH

It's very difficult to make a claim, especially if you end up with a bad contractor. I had a plumbing leak and they had someone come five days later because they don't have emergency service. When the plumber came, she said we can't fix that and that I needed to call another plumber and I ended up waiting another ten days to get the water mains fixed. I recently had an experience with my furnace that went a lot better.

5 years ago

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Verified Customer

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Benjamin Kenosha, WI

When we purchased our house it was included. We liked it so much we chose to upgrade it. The responses have been top notch. We had an issue with one of the guys doing the work and Choice responded and dispatched someone else to deal with it.

5 years ago

Choice Home Warranty Reviews