Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Rimple

I had used a couple of times and each time my experience was really bad. I had used them with my dishwasher. They assigned me someone and the guy was not picking up the calls and after that, when he picked up the call, he said that the part will come, but it will take time. So I had to go do the laundry somewhere else for month and a half which is which was very annoying and after almost a month and a half or two months I got the part. The guy came and fixed it. And my refrigerator was not working and when I called the Choice Home Warranty they assigned me someone which was coming after 10 days and in this world, you cannot live without your refrigerator not working. I told them that this is totally not working. You have to assign someone as quick as possible. And they still assigned me a person who was coming after two weeks, so that was a very, very bad experience. You can still go do the laundry outside, but you cannot put your stuff in someone else's fridge.

11 months ago

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Loretta

we needed our refrigerator repaired fan went out. The service was timely and repair person was so kind and went above and beyond to get the repair done!

11 months ago

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Laura Surus Las Vegas, NV

Don’t rely on family members to help you fix things around your home. Choice warranty has brought professionals into my home to fix damages due to normal wear and tear.

11 months ago

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Gary Johns Island, SC

We haven't had hot water since Sept. 30. Today is Nov. 19. The problem is obvious, a failed blower in our tankless heater. CHW denied this claim initially because "noise isn't a covered problem." They were well aware the noise is from a failed component. They tried "noise" a second time, then it was "the plumber didn't file a report." False. They demanded a second trip; he again filed a report citing blower failure (in front of us). Claim denied, first with mumbling about no report or inadequate information, then saying failure was due to age, not mechanical failure (CHW site says "the age of a system or appliance does not matter."). Then CHW said it must be a water pressure issue the plumber needs to return. At which point the plumber said "forget it, their game is obvious." When I wanted my 3-yr contract cancelled (another story) CHW said wait, we'll send another technician. When they couldn't find another to work with them, they contacted the original plumber, who told us he'll give it one more try. He said he was on the phone with CHW for 45 minutes with CHW telling him "what to say to resolve this." He filed a report citing what they wanted to hear, at which point they started all over: "we didn't get complete info from the plumber." That was his "one more try." Of course, CHW obviously knows the issue but says they''ll do nothing w/o "the information they need," which they won't get as he (and apparently everybody else) will no longer work with them. Patience doesn't work, CHW interprets it as a signal to continue frustrating. I'm taking this to small claims court and also seeing if there's basis for a class action suit, since many others seem to have had similar issues.

11 months ago

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Joseph Syracuse, NY

Have referred a couple others to have a couple of their claims denied for what should have been considered normal wear and tear. Also in my area finding a Tech for repair service has a couple times taken days. There are a few I have called to speed up the repair to find they will not work with CHW.

11 months ago

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Daniel Las Vegas, NV

Would not fix my refrigerator showcase door because the inexperienced tech dispatched did not know how to fix. Instead he requested an entire door. This was BS and the supervisor I spoke with was a terrible representative for your company. She has closed ears and simply would not listen. It was terrible experience I will never forget. For those reasons I would never recommend Choice Warranty to a friend or a relative.

11 months ago

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Anonymous

I don't have nothing bad to say about them. They've been doing me good. The microwave went out. They came out and couldn't fix it and bought a new one.

11 months ago

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Anonymous

I used my warranty on my A/C unit that went out. But they mixed my paperwork up and then didn't send it in. When they finally corrected it, they won't get my A/C unit fixed. But overall, it's great. Everybody was friendly.

11 months ago

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Judi

I need to use my warranty right now and I called last week because my dryer isn't working. I got a response pretty much immediately. But I called on Monday and they can't get anybody till Wednesday. So that's over a week.

11 months ago

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Duaine

The air conditioning coils in the attic that leaked into the air conditioner stopped working. So we called Choice Home Warranty and then it turned out that the coils were under warranty. So the part was free and then the labor cost $2000. They were all very nice.

11 months ago

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Abigail

The customer service support is nice enough, but they don't seem to have any information and they can't help usually. I don't think they're in this country. I don't know if they're in the Philippines or India, and again, they're very sweet, but they don't seem to really be able to answer questions about the warranty itself.

11 months ago

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Anonymous

It was a pretty good experience when I had a garbage disposal put in. But then my furnace went out and that was a big hassle. Even though they provided the furnace and the company that put it in, I feel that I was overcharged for some of the items that that company used. Plus, it would take about a month before I actually got the furnace in. I'm 88 years old and about froze when all of that was going on.

11 months ago

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Penny

My air conditioner went out and I tried to set up a claim. They said it would be a while for them to get there and it was so hot in here, I couldn't stay here, so I had to buy one because I couldn't get anybody to do anything.

11 months ago

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Nabil Haj

An Excellent service company, I had a claims and they sent very professional people to fix my Fridge, microwave with 0% problems. Thank you way to Go Choice.

11 months ago

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Larry Saks Fort Lauderdale, FL

I HAD 2 OF THESE HOME WARRANTIES AND ONE FOR 3 YEARS. THEY REFUSE TO PAY FOR 80% OF THE REQUESTED REPAIRS AND FIND EXCUSES NOT TO PAY! THEY ARE ONE OF THE WORST 2 HOME WARRANTY COMPANIES IN THE COUNTRY. I HAVE A FEW HUNDRED RENTALS AND CANNOT REFER THEM AT ALL. THEIR LAST EXCUSE TO AVOID PAYMENT OF AN INSIDE CLOTHES DRYER WAS THERE WAS EVIDENCE OF SOME RUST AND DECAY INSIDE! They don't figure that there is a leak in the system where water from the interior chamber gets into the motor. So the dryer has been working fine for the last three years. they don't ask to come and inspect your appliances before selling you the policy. The salespeople don't quote any exclusions and then they screw you when you call them and ask for a repair. I am sick of this company. They are the absolute worst!

11 months ago

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Anne

The service man knew exactly what the problem was and handled it without any issues.

11 months ago Edited November 15, 2023

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tp40va Washington, DC

The electricians are very young and inexperienced. They are only interested in making a quick dollar, they are not concerned with follow through, customer satisfaction, professionalism, their business success, they only collect the $85 service fee , they are not ever seen again. I understand good workers are hard to find, but please review and research these companies and get credible references before assigning them to us. I cannot afford to pay service fee every other week for the same issue. These young men are in their 30's, they reek of cigerette smoke and Marijuana, they have no concern about growing their company, they are only making the $85 service fee and they are happy to collect the fee and that is all they want, they are not coming back to complete any job after they get that service fee. They never do. Please fix this!

11 months ago

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William

They did what I hired them to do. The tech came out, looked at issue and then fixed it. Everyone needs to be patted on the back these days for just doing their jobs. Participation awards lol

11 months ago

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Neal Hamilton

My Hotwater heater stopped putting out hot water I filed a claim and they sent out a plumber to check it out. They recommended 2 new heating elements and a new thermostat It was denied saying I had hot water? I tried to get them to understand that the hot water only lasted a few minutes Refilled the claim and it was denied. I ended up replacing the water heater due to its age and it cost me over $2K ( includes new water heater and the installation of new unit and the disposal of the old unit Don’t waste your $ on this There is a dedicated FB Page that talks about the horrible service and % of claims Denied by home owners!

11 months ago Edited November 27, 2023

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Margaret Jones Charleston, SC

Liked concept of a home warranty. Didn’t like unprofessional vendor’s plumbing repair that damaged my sink counter nor initially the incorrect info from Choice as to how to handle my claim against vendor. Eventionally, Choice gave me correct instruction but it’s still not resolved after a month and has been a frustrating experience.

11 months ago

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Gilda Nicholasville, KY

I am still waiting for a callback. My claim began October 12 after a preventive maintenance call from Bryant Heating and Cooling. The technician shut down my furnace since the heat exchanger has a crack and it releases CO2 into the system. The first technician was from Sears and unable to get the part which is under warranty. I found a local dealer who can get the part but I need prior authorization from Choice. Now they want me to pay for another technician to verify that the heat exchanger needs replacing. I sent them the email from Bryant that says all this, to include replacement of the furnace. Now when I call, it says that I am on a callback, without the ability to speak with anyone. Still waiting on the call back. And the company who can get the part and replace it cannot start until Choice says to. But I cannot reach anyone now. It’s getting colder and I can’t get the furnace fixed. Lousy situation.

11 months ago

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Howard

Although I was scheduled by choice for a appointment the next day when I called the plumping company direct they were able to make a service call the same day.

11 months ago

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Barbara Chicago, IL

I have had a issue with my refrigerator not being cold. A service man came out several times for the same issue since September and it still is not fixed. I had to throw out so much food because. Do you realize how much money in food I had to throw away???? If this was fixed the first time I would not have an issue. I don’t think it can be fixed and here I sit with no refrigeration, spoiled food and waiting for service to fix it once again. Not only that but the repairmen keep canceling my appointments and rescheduling which is absurd because no one can be without a refrigerator for days or weeks. Come on This has been going on since September. Please help me in resolving this issue. They fix it and it happens again, it keeps not cooling. Help!!!!

11 months ago

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Ken Hearrean Wildwood, FL

These guys are always prompt & so far, every claim I’ve made has been address promptly & completely. I highly recommend Choice for any home warranty needs!!

11 months ago

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Craig Miami, FL

The dispatch people were great. Answered all my questions and offered web site information for the future. I took over someone else policy so this was the first experience.

11 months ago

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Christy

Good company but follow through by service company was lengthy. Very kind and knowledgeable repairmen. They knew what my washer needed and repaired it with ease/confidence. The arrival of one of the parts was lengthy. When I called Choice about my concern, the part was sent overnight!!! Grateful!

2 weeks ago

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Ronald

I appreciate the peace of mind of knowing I can get a technician out quickly to resolve my household issues. Have used from oven to a/c to garage door opener. Problems resolved 4 times out of 5.

2 weeks ago

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Diane

Fast service,but not always the best technicians.

1 month ago

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Teresa

The service by the technicians are under par. They come take their fee and never come back to repair the problem.

1 month ago

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Vincent

Liked that the rep seemed understanding. Can't stand that a replacement for the appliance is $200 short.

1 month ago

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Stacia

Was told upon purchasing that all appliances would be replaced if not working. This is not the case and not worth it.

1 month ago

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Tracy

Each time I needed them, they were there. No delays

1 month ago

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John

The Good is their monthly rate. The Bad is you can never talk to a live Customer Service Rep on the phone. Their customer service SUCKS! You ALWAYS have to leave a voice mail for someone to call you back. Sometimes it can talk an hour or even longer just to talk to someone so you can file a claim. The worst part is whatever needs fixed requires you having to WAIT at least 30 DAYS just to get a check from Choice in order to replace your old device. I needed to buy a new washing machine. My former home warranty company sent me a check to replace my item(s) within 3-7 days max. They also low ball you as well on your item they are giving you a check to replace. I'm definitely leaving Choice as soon as I receive my check & will be finding a better home warranty company.

2 months ago

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Tina Jones

Very impressed with this company. So glad we switched to Choice Home Warranty. Having service contractors willing to come to our rural area is a MUST for us and Choice came thru for us!

3 months ago

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Aloma

The greatest greatest company ever I will recommend to all my friends and family as soon as you call them there is someone there ready with a day to come out and see and fix your appliance excellent excellent excellent thank you thank you keep up the good work I love you so much you're a great company God bless

5 months ago

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Bobby Elizondo

The first claim took a lot longer to get it permanently fixed. I took almost four weeks to get it permanently fix. Plumber came out the first time and only temporarily fixed it. The other claims went well with a local plumbing company came out quick.

5 months ago Edited May 15, 2024

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Tatyana

Recently I was in need of plumbing services, my appointment was cancelled but a Choice Home customer service representative found another firm that provided fast and reliable service so my problem was effectively fixed. I am very grateful for the efforts to help me and caring attention I have received.

6 months ago

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Dena McElroy

The Account Specialist, Suraj G, was very knowledgeable about coverage information and was able to answer my many questions. I was very pleased that he was patient with me during the application process. I will recommend Choice Home Warranty to all my family and friends because I know they will be very pleased with the service they will receive.

7 months ago

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Drusilla Arnold

Awesome company Excellent customer service Most of ALL: it’s been the best home warranty yet!!! I’ve personally referred everyone that I know to them and WILL CONTINUE TO REFER EVERYONE THAT I COME ACROSS!!! Thank you for your dedicated honest upstanding services Choice Home Warranty 💕

7 months ago

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Ethne Andrews Stroudsburg, PA

I was looking online for the best home warranty I could find when I got a phone call from Jim M. He did a great job of explaining to me what was involved. He got me an excellent deal after asking me questions I didn’t think were pertinent. Thank you!

7 months ago

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Guy Kahale Waipahu, HI

The reason why I give a high rating is that as my conversation with the agent that I was speaking with made me realize that the offer her was giving me made more sense and it would save me money in the long run and that there was no contract and I could cancel at anytime and they would reimbursed me of what I have left in my account

7 months ago

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Michael Foster Hallandale, FL

I just signed up for the service. Noah A was great and explained everything in detail, plus, he was able to offer me a great deal on my warranty program. After a few years with another company that didn't meet expectations, I look forward to having CHW in my corner.

7 months ago

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Nilsa Gonzalez Dallas, TX

With my old home warranty company, if the appliance could not be fixed, if was replaced. In this case my washer could not be repaired, and my option was to get $343 to replace it which it does not that is about 58% of what it would cost to replace it. I had to call the customer service team to be able to get a higher amount, which still does not cover the replacement of the washer only about 80%. Then the way in which it is done, it states, "to start replacement process click here" and then it automatically assigns you an amount to be refunded thru a "Lowes" gift card or a check. I switched from AHS to you because it saved quite a lot on the monthly. And sadly, now I feel that I am getting what I paid for and not in a good way.

7 months ago

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David Anderson Maryville, TN

Overall happy with CHW and this job was perfect... Anytime Plumb Rite is assigned, I know there won't be any issues. The concern that I have is that when you assign a contractor, you're very hands off so I'm left to deal with rotten contractors on my own - even though they are contractors of your choice. Fortunately, most of the contractors on your roster are really good (like Plumb Rite) but that isn't always the case. If you could short up customer support when things go sideways with a contractor, you'd be at a solid 5-star review!

7 months ago

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Thom Corrigan Parker, CO

Our Regional rep Amanda T is always great and super responsive. We just filed a claim for repairs to our boiler and Cheryl H , Support Manager communicated regularly with us to give us status updates and followup after the repair.

8 months ago

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J.J. Vermillion

They were friendly yet professional. I believe I received a very good deal on all that was covered. Just survived a serious plumbing repair which took 2 weeks to complete. Excited now that I have a backup plan in case something else breaks down.

8 months ago

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Fred Kalt Wasilla, AK

Technician was kind and thorough. He has belped us a couple of times. As for CHW, they need to improve their communication with policy holders. They cant just set up an appointment without first asking (calling over the phone) if the day and time is okay with the policy holder. They are horrible at communicating with their customers.

8 months ago

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Letty Valdez Patterson, CA

I like the coverage that was offered to me, it gives me peace of mind in case I have to do some repairs at home! A felt very comfortable with the monthly payments, the agent Matt R explained very well the coverage and also the options I have.

8 months ago

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Melissa Wood

I liked how fast they got someone to come out and check my heater but I was very disappointed that the technician did not get my heater working fully! He got my heater to turn on but said that he couldn’t get the fuel flowing into it because it wasn’t in the contract details? He told me I had to get the fuel in the line and use a shop vac to draw the fuel in? I was confused as to why he wasn’t aloud to do that? If he’s a HVAC tech why wouldn’t he finish the job to get my heater to actually produce heat?

8 months ago

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Donovan Edwards

So far I love everything about the company and service EXCEPT having to pay a separate co-pay on each appliance, even when it's the same guy talking to my wife about servicing additional appliances as he was repairing the leaking clothes washing machine. That was not the policy with our previous home warranty company, but I am still glad we switched to Choice.

8 months ago Edited March 26, 2024

Choice Home Warranty Reviews