Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Darrell Tenney Finksburg, MD

had my first claim-dryer repair-called on a Friday in October 2022, Received an E-mail within 10 minutes with a co. name an expected window time for the next day-Saturday. rep called when on the way--repaired a belt & Pully-told me-call him directly within 30 days-if any issues occur. Very pleased with my first claim with CHW.

3 years ago

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Sylvia Garland Columbus, OH

So far was good, some of techs that come to your home is very uncomfortable.. where they don't speak and make you feel uncomfortable while watching them work some. This last issue was plumber never stated I had a blockage nor did he state it in his text messages. He told me he had cleared my drainage and I was no longer clogged. Then when I finally washed clothes I see that the job wasn't complete and when I followed up with the company they stated can come out and snake it but then will want to send an scope down there but Choices will not pay for that. So that company as well is not respectful when talking to customers. So I followed up with Choices and explained what was going on also shared the text messages I got from Dustin which is the tech that came out to my home which was aggressive and harassing. Choices stated that I have a blockage or something and they can not as my home warranty assist with that. Now why wasn't that told to me the day of 11/04/2022 from the tech instead of saying it was fixed . So I was taught that Choices do not have their customers best of interest because now at this point it has became a he said she said but me as the customer is just being told from my home warranty company not the tech himself that I have a blockage and the only problem I have with is where the water drain into leading from the washer machine no where else in my home

3 years ago

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Verified Customer

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Anna

In general everything's been very quick and helpful. A little bit of misinformation that came back and forth from miscommunication, it just took a little while to get that straight. Our oven wasn't heating appropriately, we were just getting partial heat in it and we were getting a a burner that wasn't working and we had technician come out and they fixed it in one setting and we're very happy.

3 years ago

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Karen Las Vegas, NV

I had a weird experience with the dishwasher. SOmeone came out to repair and said I needed a new part and that he would contact me when he got the part to come and install it. I then got an email saying I was approved to purchase a new dishwasher and they would reimburse me $510 for it. Once I actually get a person on the phone, it's fine. They've been very kind and efficient, but getting somebody on the phone was a struggle for a while.

3 years ago

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Verified Customer

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Kevin Mableton, GA

Customer support was very detailed and offered me more options than my previous company. I needed to have the toilet fixed, went online and scheduled. Contractor came out when they were supposed to, fixed it, and payment was easy.

3 years ago

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Donald Derby, KS

I have had one claim and it was handled very efficiently. I had a technician tell me that my washer needed a new part, then the same company sent a different tech with the part and he determined the pump just needed to be cleared out. It was a bit annoying that there was the initial misdiagnosis.

3 years ago

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Sharon C Louisville, KY

The technician that came out was very knowledgeable. He saved me some money, and I will ask for him again. The lady that I talked with when I filed my claim was very rude, and I had to call back and get somebody else. The next person helped me.

3 years ago

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Verified Customer

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Peter Saint Petersburg, FL

Their initial phone call to set up the repair was good, was handled very professionally. We had a problem with the bathroom, the toilet was clogged up and the technician came out and cleaned it out. Everything went fine and we will continue using them as long as everything is good.

3 years ago

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Verified Customer

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Maia Las Vegas, NV

Two weeks ago my refrigerator broke and I set up the appointment. The guy showed up exactly time and he he was able to fixed it right away. Everything was excellent. The guy was very knowledgeable, so he cleaned up everything after himself, so I was really pleased.

3 years ago

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Verified Customer

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Valentino Virginia Beach, VA

I think they're doing very well as far as taking care of things for me. They take care of things right away. I had a problem with my refrigerator and they gave me some money towards the new refrigerator which I appreciate. Now I'm having a problem with my washer and they gave me some money towards the washer to take care of it.

3 years ago

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Geraldine Charlotte, NC

I had 2 experiences. The first one was awful and expensive, and they would not consider at least helping me out. When I told them that I had forgotten that I had choice, because I hadn't used it, they absolutely would not assist me by even trying to pay a portion of it, and I think that's terrible. They could have sent their inspectors out to double check that the work was proper, but they did not do anything. In fact, they kept ignoring me or telling me I don't qualify. The second time I had to use them, I had a garbage disposal issue. The plumber came from about 50 miles away, but he was excellent and a very kind.

3 years ago

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Verified Customer

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Rhonda Evansville, IN

The fan motor was burned for my stove, and they came, figured out what was wrong, ordered the parts and came back as scheduled last week and repaired it. They need to give better notification when they're increasing their rate and copays.

3 years ago

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Verified Customer

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Delbert Holzer

I have used Choice for about 15 years. I recently signed a 3 year contract. Why? Because they have always performed professional services for me. I call and they perform. Have I made or lost money? I'm not sure but I no longer worry about a major breakdown at my house.

3 years ago Edited January 10, 2024

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Brenda Meyers Henderson, NV

I have needed them two times was quick to get me a repair man and everything was repaired with a couple of days and these men were fast and did a great job and very pleasant, one even said they liked working for Choice Home Warranty.

3 years ago

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Gina Powell Las Vegas, NV

I have had to use your Services 3 times now, and everything was fast and fixed quickly. Repairmen are always very clean cut and Professional. However I am in the middle of a claim now, to fix my broken water heater, it needs replaced, which You approved, and I thank you, But I am still waiting for it to be replaced, meanwhile I have NO Hot water and it is STILL leaking all over my Garage and causing water damage. Please Hurry and get this fixed for Me!!!!! You guys are Great, but i need this fixed ASAP!

3 years ago Edited January 10, 2024

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Verified Customer

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Patrick Boyer Florence, KY

I had to utilize Choice Home Warranty within a few week of starting my policy I had a problem with my dishwasher. I received a call from their technician within one hour. I was amazed at how fast I received that call back from their technician. Really, within one hour! Problem solved, thank you Choice Home Warranty.

3 years ago

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Joe Stenger Las Vegas, NV

Choice Warranty is a 5 STAR as far as service goes, however, you are a 1 STAR when it comes to excessive E-Mails. I am getting at least 2 per day. I am paid up through 2/2024 but still ge e-mails to sign up. I even spoke to someone who said he would correct the e-mails. That did not work. Get it together. I am considering switching companies in Feb of next year because of all the annoying e-mails.

3 years ago Edited January 10, 2024

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Verified Customer

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David Flake Kingwood, TX

Contractor just left our house after replacing ice maker. Very professional and knowledgeable. Strongly recommend anybody shopping for home warranties to give CHWA an opportunity. Had this same experience every time we have needed service.

3 years ago Edited January 10, 2024

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James Spring, TX

It took over 3 weeks to get my issue resolved. I kept calling CHW to in form them that the company they chose didnhave a clue. Three different parts were ordered by 3 different technicians. When it was all said and done, Im told that the ice dispenser was not repairable. Spoke with my claims adjudter and informed him that it wasn't enough that they were awarding to even get close to a replacement. The claims adjuster ssid it was his call and that's all that was going to be allowed. Then he tells me, it will take 30 days to mail a check!! Carrier pigeon I guess. I have never had an issue with CHW until this issue.

3 years ago

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Verified Customer

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Rennee McAlister Norcross, GA

From the last time I've had to use them. I had work done by an electrician never finish the job. I called them a couple times and I called the electricians to find out when they were going to complete the job. It was never done so when I called Choice back they said it had been too long and I had to re-open another ticket which meant that I had to pay another service fee for something that was never completed to begin with. I blame Choice for closing the ticket and I blame The electricians were never finishing. Thank God the new electrician they sent out with a new company finished a job it was very professional. But I had to pay again which was not fair.

3 years ago

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Lisa Las Vegas, NV

I file the claims online, and it was pretty easy. My garage door opener was acting up, and so I put a claim in and it was a really easy process and they were there in two days. The company that came was a very good company compared to some of the other home warranty companies. I was very happy.

3 years ago

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Verified Customer

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Linda Cumming, GA

My garbage disposal broke and so I went online to set up a claim and somebody reached out to me within 24 hours to schedule an appointment. The company they got was very responsive, they were good. I didn't feel like they were trying to rip me off or anything. It was really nice.

3 years ago

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Verified Customer

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Jamillah Wheaton Clementon, NJ

We needed to use the warranty when our garbage disposal broke, and it was totally replaced within one week. The company that they outsourced it to got right in contact with us, and we had an appointment within a couple of days. And even with them ordering parts, it was totally replaced in a week. They are always available to answer.

3 years ago

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Robert Sierra Vista, AZ

They didn't seem to understand my claim very clearly one time when I was trying to explain the problem and that was a little frustrating. It was a very relatively minor problem but it was good. It was fairly quick and I'm satisfied with it. My AC was out and I got a reply from them and the company they chose was excellent. The man at the service deck could not have been more efficient. He listened to my problems, listened to the situation, diagnosed it, solved it and was gone within an hour.

3 years ago

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Verified Customer

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Gregory Frisco, TX

My AC was leaky. I called them, went online, they put in the service order. They E-mailed me the information of the AC company they were using. They scheduled a time to come in and went in and fixed it. And then that was it. It took less than it was less than a week.

3 years ago

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Karen

I submitted my claim and I had a response back that it's being assigned to a certain person and that person would be in touch with me and be out to the house the next day at which happened. The turn around town time was very quick for the repair person to get to the house.

3 years ago

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Verified Customer

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Gary & Brenda Wichita, KS

You could actually talk to a person, answer the call, and they are good about returning phone calls. Our sump pump in the basement had overflowed and they were able to come out pretty much the next day and took care of it for us.

3 years ago

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Verified Customer

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Stella Kissimmee, FL

The several times that I did have to call for, my plumbing and my AC. They listen to what I needed and provided me with excellent service. It's a comfort to know that I do have someone I can call in an emergency to have something fixed here in my home.

3 years ago

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Verified Customer

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Julio And Christina Spring, TX

My AC went out and I had to do a warranty claim. It took about two days until they actually got here but when the service people got here, they were able to find the issue, fix it. And then it was affordable just to pay the $65 fee to the contractor and I was happy because the AC started working after that.

3 years ago

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Todd Nevada, MO

The first time I need to use my warranty, took over 30 days to get the hot water replaced. The first time they struggled finding a service technician in the area to pick up the service request. The service request was almost completed. It never was actually fully completed. I had to follow up with them and the next service person they had on that same claim was a no call, no show. And then I followed up with them again and they told me they were having problems finding a service technician. And then when I followed up again, they told me it had been over 30 days since I last followed up, so they closed the claim out. If it still wasn't fixed, I have to open a new claim. So that was my introduction to choice home warranty, and it was horrific. But I was locked into a year with them and the subsequent home warranty service requests have been better for sure. But it was a very poor initial experience with them. This last one I had, they had a service technician assigned within 24 hours, and the service technician called me and showed up when he was supposed to and made the repair on this first trip. It was absolutely perfect. It was textbook.

3 years ago

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Verified Customer

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Francis North Port, FL

Recently I had to use the home warranty for a microwave. When I did the online stuff, they kept rejecting it, and then when I call, they put me on hold and then the person didn't understand me too well, but I got the service. When they give you a date and a time about the service personnel it's right on the money so to speak. And he did a fantastic job.

3 years ago

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Delma Grady Charlotte, NC

Choice Home Warranty is my "Best Choice" of home warranty companies. They have always treated me like I was their only customer! Always punctual and professional and very conscientious of which contractor is best for your home repair.

3 years ago Edited February 20, 2024

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Verified Customer

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Glenda Peppers Auburn, GA

Choice Warranty contacted the repairman right away and he called me to set up an appointment. The appointment was further out than I was comfortable with, so I called someone else that came right away and made the repair. I did call the rep back to cancel and he was very curtius.

3 years ago

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Verified Customer

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Elizabeth H Sparks, NV

I need to first say I've only used them once on a minor issue, garbage disposal replacement. But they had someone out within a week. The person was professional, knowledgeable, courteous. Arrived a little early after confirming that was ok with me. Got the job done quickly, efficiently, and cleaned up afterwards.

3 years ago

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Diane ricco

Hassle free claims process; prompt response by qualified repair company

3 years ago Edited January 10, 2024

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Edna Candari Corona, CA

Water heater had to be replaced and the company they sent was very nice and accommodating. Only issue I had was the part they said I had to have the insurance would not pay for and that was 150.00$ since this was mandatory I feel I should not have had to pay for it. Wasn't the vendors fault.

3 years ago

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Aristides Beaton Mount Dora, FL

The problem with Choice is you feel lost with them. The system is so difficult to get to communicate, to get answers, all emails are no replay, others are not handled by anyone. They go home at 5pm on Fridays and have no one to get in touch during your emergency. We have two contracts with Choice for our two properties. The property my son lives had a plumbing emergency, he contacted them in their working ours because they had water everywhere in the bathroom and they said there was no one available to go, that my son had to look for a plumber himself and had the plumber call them with the estimate. The plumber went and called them, they never answered, it was a Friday, the claim was outstanding with no results on their website, we had to resolve the situation, paid the plumber $1,010.00. Choice on Monday called indicating they never received an estimate and was not going to pay what we paid the plumber. They ever asked what the problem was being informed verbally what was happening in a household with two minors. They said we needed to open an appeal. Horrible long process, they ended paying $500.00 of a procedure they messed up from the beginning. Other experience is a recent claim of our other property, the other contract with Choice, our refrigerator was making water from down to the floor. We opened the claim, they sent an appointment and the technician never showed up. The status on the claim was they were waiting for the technician report and that we needed to get in touch with the technician to let him know that. No phone number neither email given for us to do what they were supposed to do. They didn't even gave follow up to be informed the technician never arrived to our home. We were desperate with the water coming out to our kitchen floor, afraid to fall, we looked for the contact information and got to chat with Sears Home Services, gave them the order number and emphasized in the urgency, it was Friday, they sent a reschedule for Monday, all this done by ourselves. The technician came, we paid the deductable, he said he needed to shut off the water valve to the refrigerator water and ice making system and that our refrigerator needed to be changed, that Choice needed to give us money to buy a new one or send us to a place to get a new one paid by them. Is all rusted in the back and if he was to change the water pump, we were going to keep on having water coming out all the time. That was yesterday, we haven't have an update from Choice yet, we have no water or ice working in our refrigerator.

3 years ago

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Verified Customer

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Romona Oak Park, MI

When I call they just keep me updated on the technician that is handling my case. I used it to have my faucet repaired and I got a response the same day and the technician came out and did the job and everything was fine. They are the least expensive compared to the other companies.

3 years ago

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Toni Collins Santa Ana, CA

CHW sent highly skilled HVAC technicians in response to my claim for a non working A/C. The deductible is reasonable and the claims process is quick and easy. I would definitely recommend them to others based on my experience.

3 years ago Edited January 10, 2024

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Albertus Alexander Haughton, LA

I have had a few denials in the past that I thought should have been covered but were not. The reason I was given was because it's user responsibility. I've noticed that coverage terms have changed for both of the non-covered items. My last claim was covered minus my copay. I did have to follow up on the initial request because I had not heard from them within the time limit given.

3 years ago

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Sheryl Davis Martinsburg, WV

It was very hard finding a repair person for our dishwasher. We ended up with someone who works many miles away in Montgomery County who only took the job if he had other jobs in our area. There just weren't any other companies available and it took many months to repair the dishwasher. It was also an issue finding a plumber to fix our sink, but not as long. Recently our microwave stopped working and your company gave us $191 to pay for the microwave but WE still have to pay for the delivery and installation fee of $130. We're thankful for the money to pay for a comparable new microwave but your company needs to take into consideration the additional fees that we have to pay. If you are saying you will pay for the replacement, then you should include the money for delivery and installation! We have not purchased the microwave yet. I hope you do read these messages because we should not have to pay the additional amount. Their house is only 3-4 years old. A microwave should last longer than that.

3 years ago

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Croston Gastonia, NC

I used my warranty just recently for my refrigerator, my ice maker wasn't working. A technician came out as scheduled and he had to replaced the part, he came on the day and said he would be back to replace it, I've never heard from him again until weeks later. I had to call Choice twice regarding this matter and they were finally able to get a hold of the technician and he will be coming to finish up the job. So I was a little disappointed because the company never responded and never called me back. I also had someone come in to check my sink when it was leaking and that company was absolutely wonderful. They came in, they fixed repairs very, very quickly and I was very happy.

3 years ago

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Trunnelle Casa Grande, AZ

The company that they sent out was excellent, we're very pleased with them. They took a reasonable amount of time and so far I'm pleased with Choice. Our air conditioners weren't working and it was hot and we called and took us three days because it was weekend and they came and fixed it. I would prefer to be able to talk to a person but doing it otherwise has worked fine.

3 years ago

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Treachler

They did a good job. They come through pretty fast and their workmen are good. They solved my problems quickly and it's a reasonable price.

3 years ago Edited September 28, 2022

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Verified Customer

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Faw North Wilkesboro, NC

I've not been able to get them to get anybody to come and work on my electrical I'm trying to get a hold of somebody. I just used it a few weeks ago and they were right here like they say they would be. They came right in and did the work and we're very courteous and nice and I couldn't ask for any better service.

3 years ago

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Brownschidle Depew, NY

The garage door failed so I called and the person came out and fixed it on the spot and it was the same with the plumbing. We had a stoppage in the kitchen sink they went ahead and did the stoppage, they first make out the line and they replaced all the plumbing underneath the sink and it works perfectly.

3 years ago

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Anonymous Scottsdale, AZ

They're very efficient and very quick. I've had a lot of experiences with home warranty and they aren't all good. I had people that did not follow up, I've been told that they're going to come out and they don't come out and then they don't answer telephone calls and that sort of thing so that's not very good. I've had other times where they've sent out somebody who has been very professional and very good. My experiences with them vary.

3 years ago

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Karls / Jacquelyn Hicks Mesa, AZ

Twice I've used it. Once for my washing machine and it was fixed and the other time was for my for my ice maker and the first time it seemed to fixed it but we had trouble with the ice maker after that and we called again and the second time back they fixed it good, perfect.

3 years ago

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Ronald West Saint Louis, MO

The sump pump wasn't working and they came out and fixed it and the guy had to go get a new one and I think it was put in wrong so we have to call them back and they came out again and it was in the wrong way and they corrected it and it's been working pretty good.

3 years ago

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Smallwood Temple Hills, MD

I've had them for 5 or more years and they've always handled any issues that I've had. My dishwasher was not working so I put in the claim on the internet. Everything went okay the only problem was that I didn't get a notification as to when the company would come to fix the dishwasher.

3 years ago

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