Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Ben

I've had a good experience so far. The A/C went out during hot weather and they had somebody here the next day. The technician that came out was knowledgeable and fixed the issue, so that was the important part.

1 year ago

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Verified Customer

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Sean

I had a claim with them recently, and after I filed the claim they went ahead and processed it. We got the tech to come out, check everything, and then we went to go order the parts. But they took way too long to approve the installation, so after they approved it, the tech went to go pick up the parts, and it had been so long that the vendor canceled the order. So it pushed out the repair, which should have really only taken a week, for like 3 weeks.

1 year ago

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Verified Customer

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Tanya

I wasn't able to get things fixed reasonably and they didn't offer any money towards me getting my items fixed. My air conditioner went out and it needed a new compressor and they said I needed to replace the whole unit. But they were willing to pay almost nothing for the new unit whatever. So they offered to buy one at a discount because they have such buying power or whatever, but I could get it cheaper locally than they were trying to sell it to me for. I ended up using my own air conditioning people because it was much cheaper than what Choice was offering. I felt Choice should have paid part of it. That's what American Home Shield does. They'll allow you to get your items fixed and they'll send you a check.

1 year ago

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Verified Customer

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David Richmond, VA

Claim was easy to put in & appointment was made really quick. I didn’t have to wait a long time. Plumber & electrician that came to take care if repairs with prompt attention.

1 year ago

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Verified Customer

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Kathy Inola, OK

I liked that the service man showed up the day after we called in for repair. He was able to figure out the problem and got the part ordered. He came back when we got the part and fixed our washer.

1 year ago

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Verified Customer

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sareenrohit Matthews, NC

They are quick to assign claims and when um the job is not done properly they would help reassign the claims as well. Having said that, a few times the job was not fixed the first time so they may have to look into improving their vendor network

1 year ago

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Verified Customer

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Norma Huntington Park, CA

I placed a service call for my garge door which was not opening properly. CHW sent a tech to fix it . thetech said that thye would reach out to CHW for approval . as it turned out , CHW did not actually pay for the repairs needed for the door to open properly so i ended up paying boththe &9. service fee plus $425 for th tech to do the repairs so the door would open . Very disappointing !

1 year ago

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Verified Customer

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Georgia

Very hard for me to complete this survey. I filed a claim for a broken fan light weeks ago. I had very prompt service and technician was great at diagnosing the problem. I purchased a new fan light and was told to call technician directly for the install. I communicated that I was not it a hurry. It is now about 4 weeks with some communication with technician. Awaiting appt for an install. So my problem is not yet resolved. I am new to CHOICE and this is my first claim. I will rate once my issue is resolved .

1 year ago

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Verified Customer

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Pricilla Collier Fontana, CA

I have a 5 year plan and have only used it twice in the last year. The first claim the technician that serviced my air conditioner was horrible, my air conditioner was disabled after his visit. I had to pay another company over $300.00 to fix the problem. The second claim the technician that serviced my dryer was knowledgeable and detailed.

1 year ago

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Verified Customer

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Robert Wylie, TX

James was the best! He promptly called and kept his schedule and word. After he completed the job, he cleaned up thoroughly. He explained what he was going to do and the timeline.

1 year ago

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Verified Customer

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Larry Chicago, IL

Trouble understanding your advertised policy on "fix or replace". You made a decision for me and treated the claim like auto insurance and made a depreciated cash offer which was insufficient to cover the cost of a new refrigerator. After a week without refrigeration and loss of food, our investigation was fortunate to find a suitable replacement . I was disappointed the learn your real policy on replacement.

1 year ago

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Verified Customer

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Alexandre andrade Las Vegas, NV

I ask before for Spanish speaking technician because not all my tenants speak English as my family also don't speak English, hope they get Spanish speaking technicians next time , I highly recommend choice home warranty

1 year ago

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Verified Customer

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Delinda Richman Flower Mound, TX

I had a leaking toilet and an oven went out at the same time. Choice sent people out in each field of expertise and quickly repaired both of the problems. No questions, just action. Love it!

1 year ago

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Verified Customer

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Donald Tasker Prosper, TX

Excellent service, excellent technician. Darius was professional and a pleasure to talk with. He showed his knowledge and skills in the manner in which he addressed and repaired the issue at hand.

1 year ago Edited March 14, 2024

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Verified Customer

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A Armin Santa Cruz, CA

So far, the service has been flawless. Had a refrigerator and AC fixed in two separate times. The response time was great, the technicians were knowledgeable and both appliances were fixed quickly

1 year ago

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Verified Customer

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Debbie Reynolds Kansas City, MO

My service tech did a good job. Came in fixed my ice maker. Now I'm getting ice. I git a extra part, that I had to print off a label and send it back to the company that it was ordered from. I was not happy about that. That's why the 4 stars instead of 5.

1 year ago

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Verified Customer

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john nay Mesquite, NV

I'm not sure how to rate. I have only gotten back about half the money I paid for my warranty, but I still have a couple years left. The problem is you have to go through Choice to get the work done. So you work on their time schedule. Our refrigerator went out. Took almost a week to get someone here. We had a plumbing problem. I ended up calling someone myself, because we couldn't go any longer without toilet and shower. Choice did refund my money, but I had to threaten then of canceling my warranty

1 year ago

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Verified Customer

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David Hardin New Braunfels, TX

Max for dishwasher is $600 for replacement AC Repair is Good Electrician was not good , replacing light switches with different Shade/Color Wanted too much money to replace a ceiling fan. Services up to now ......... 10-05-2023

1 year ago

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Verified Customer

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Don Pott Phoenix, AZ

The three times times we used it, two times were a 5 and one was a three. The contractors for the plumbing and refrigerator repair were awesome. One-time, knowledgeable and took the time to do it right. The contractor for the oven was not as good. Blamed the issues on the manufacturer and told us just not to use the self cleaning feature.

1 year ago

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Verified Customer

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Barbara Gulf Breeze, FL

I can never get someone to answer questions, just someone that is out of the US that has a script to go by. Expert Appliance came out to fix my ice maker. They said they never got paid from you so they wanted me to pay. I didn’t because the ice maker they put in worked for two days. They were very good but won’t fix it because they didn’t get paid? I called and called you but all I was told was a check was sent. But never would you check to see if it had cleared the bank so you could reissue them another so I lost out and so did other customers because they were actually good techs.

1 year ago

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Verified Customer

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Marilyn Olson

Happy with the plumbing company that Choice used to put a new motor in my jacuzzi in September. Custome Service is a little harder to understand. Have used Choice once since purchasing.

1 year ago

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Verified Customer

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Talliscia Irby Baltimore, MD

I like the online portal to check the status of my claim. I like the promptness in them scheduling a technician or giving me the option to fine my own if it is taking longer to secure one for me.

1 year ago Edited October 11, 2023

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Verified Customer

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Richard Encinitas, CA

Our dishwasher repair was taken care of with an excellent repair service. I was disappointed when they said my microwave damage was caused by neglect and misuse which I did not understand their conclusion. I don’t have the time to file a complaint or argue with anyone. Just would appreciate good customer service.

1 year ago

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Verified Customer

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Jeremy Anderson

They have taken care of all of my issues completely. . At times arranging a servicer can take longer than is convenient but ultimately all the service is completed in a timely fashion and are punctual.

1 year ago

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Verified Customer

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D Clemens Sour Lake, TX

The website is easy to use and their response is quick . Keeping you updated on any delays. The contractors are knowledgeable and courteous doing the job right the first time. Very satisfied .

1 year ago

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Verified Customer

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JenniferandStan Brown Southlake, TX

Disappointed with the replacement cost given for replacing the dishwasher. The first Lowe’s voucher was less than $300, I asked to speak to a claim specialist and she increased it to $597, which doesn’t cover the cost for a new dishwasher before install charges. Plus, the credit voucher is only for Lowe’s, the consumer, myself can’t price shop stores and the only option given is to purchase through Lowe’s. I’m assuming Choice gets some kick back for solely offering Lowe’s gift cards. Also, it’s been over 3 weeks and I still don’t have the Lowe’s gift card - 3 weeks and counting without a dishwasher. I will not be renewing my contract with Choice.

1 year ago

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Verified Customer

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Denise Johnstone Cathedral City, CA

I’m really pleased with this company. We’ve had many issues and this company didn’t even bat an eye, just made arrangements to fix each issue. I would suggest this company over any other.

1 year ago

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Verified Customer

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Patrick Balzer Columbia, SC

He was very thorough and professional. However, I wish we would have been informed that the company that performed the work only accepts cash and there is a 3% fee if using a credit card.

1 year ago Edited December 11, 2023

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Verified Customer

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Fran Murtha Charlotte, NC

It was a great experience with choice home warranty. They have been to my home on numerous occasions. Every time was great experience. I will definitely renew when my warranty expires.

1 year ago Edited October 9, 2023

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Verified Customer

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Garry

We've used them a couple of times and they've always been good, always got it fixed. They respond almost immediately. Although you can't get anybody now, you have to do it online.

1 year ago

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Verified Customer

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James

We bought this house with all the appliances and our refrigerator was leaking. The guy worked on it probably an hour and a half and he said we shouldn't have any more problems with it, and that was it. 75 bucks, fixed.

1 year ago

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Verified Customer

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Terronda

The service is good. They are very fast with everything as far as my issues that I had; they got back to me within a couple of hours. Sometimes they'd be really fast, within a couple of minutes.

1 year ago

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Verified Customer

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Catherine

They've always sent out technicians within 24 to 48 hours for repairs. My home is going to go on the market soon and Choice is transferable to the new owners. So that works out in a positive way.

1 year ago

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Verified Customer

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Sarah

A pipe burst in the house over a weekend and I had to use the warranty to get that fixed. It was fixed within just a few days. But they sent way too many emails. That's my only complaint.

1 year ago

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Verified Customer

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Marcy

I was able to do multi year instead of a one year renewal. But sometimes I have to fix it myself. The air conditioning one didn't work for me, so I just bought a new air conditioner.

1 year ago

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Verified Customer

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Thomas

They're easy to talk to and they fixed my issues. I've recommended Choice to several of my closest friends and pretty much everyone in my family that has been looking for a home warranty.

1 year ago

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Verified Customer

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Anthony

Absolutely great to work with and easy to work with. The only reason why I give any mark against it is sometimes the turnaround time with the people that they reach out for contracts and support. But Choice themselves have been fairly great, actually.

1 year ago

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Verified Customer

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Doris

The first time we needed help we went on and on and on trying to get that help. It took forever and it was it was just a hassle of a fight to get anything done. We've had to call them since that bathtub episode, and the response was right away. And the last two times we've had to call it's been really great. So they do seem to be getting better.

1 year ago

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Verified Customer

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Dan

I thought the service was okay. I wish they would send out the contract before you sign up, even though they give you 30 days to cancel it. They have you sign it first, then they send the information later. It should be reversed, they should be able to send you information, then you sign up if you want to. They keep going back to say, well, read the contract.

1 year ago

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Verified Customer

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Anonymous

When I went to cancel my policy, they put me through hell. It's almost like a scam that they don't want you to cancel. It took me over 4 hours one day and I couldn't get through; they said they'd call back, but they never did. And then the second day I started calling early in the morning and I finally got through to somebody and when I went to cancel she kept prodding me real hard to stay a customer.

1 year ago

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Verified Customer

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Leona

I think they have been trying to improve their services, but I think they have to work harder with their vendor to try to get more vendors to work with them, so they don't put the problem of getting service on the customer themselves. Because they couldn't find people to work with them. It'd be like a week or two and no one's getting back to me with a person and so I have to try to find a person and that was very difficult. So I'm hoping they'll work harder with their vendors to see if they can get more people who will actually provide the services with the warranty.

1 year ago

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Verified Customer

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Patty

I had a plumbing emergency that needed to be taken care of immediately because the plumbing was draining to the outside of the house. And Choice couldn't help me because I had to wait about 3 days for them to come and so I had to pay $395 for Roto-Rooter to come because it was a Sunday and it was an emergency. So my policy really didn't help me at all with Choice. So I was not very happy to have to pay $395 out of my pocket for a plumbing stoppage.

1 year ago

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Verified Customer

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Karen

They try to be helpful when I call, but it's taking longer and longer to get somebody out for an appointment. I've had people come out and we have to pay the fee, then they say, "Oh, well, we don't do this." So not getting the right people out that aren't professional. They pull up in a regular car and it seems like it's a side gig and some of them just don't know what they're doing.

1 year ago

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Valentin

They're cheaper than the competition. They got down to the point in what I needed and they told me that somebody would call me to come and fix my air conditioning and they did right away. It's all fixed now. Thank you.

1 year ago

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Barbara

What they did for my son was wonderful. She came that day when I called. I was shocked. He gave me a time. He came after the time, but he did come that day. They cover whatever they're supposed to cover.

1 year ago

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Donald

Every time I've called and I've had nothing but a good experience and good customer relations. When my A/C went out I had the person come out and look at the A/C the next day.

1 year ago

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Melvin

One representative I talked to, was very helpful and knowledgeable. Some of the customer services are real polite and understandable and I'd like to commend them. Then you have some that don't have time for you. Recently, my air conditioner was out and so they referred me to get my own because they were filled up. And when I tried to get my own they were supposed to give me a reimbursement, but I had a problem with getting it.

1 year ago

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Chris

We had a refrigerator issue and we had the technician come out four times and they never got it fixed. And then they said, well, it has to be replaced. So then we went to find a refrigerator and Choice said they were going to replace it and they were going to send us a check for $986 when the refrigerator cost $1700. And we still haven't gotten the $986. They want their payment on time all the time but they don't want to pay on time. They go out and take 30 days. If I told them it's going to take 30 days to make a payment to you, they would cancel my policy. We were kind of upset about that. We just had a plumbing leak in our house, so we called them again. We had a plumber show up, sit there with his hands on his hip, looked at the ceiling and said, yeah, you got a leak. But we can't do anything about it because the ceilings got to be opened up and then he wanted $85 for showing up and standing there with his hands on his hips. I said, Jesus, what is going on with these people? You want to get paid for doing nothing. They choose the cheapest companies that they can find to do the work. And it doesn't get done.

1 year ago

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Verified Customer

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Alfred

I've had generally good interactions with them, but there are hold times and things of that sort as well. I had an air conditioner out in my garage apartment. I was able to file a claim online. The technician was located and sent to my house. He assessed the problem and was able to fix it by replacing the thermostat.

1 year ago

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James

Sometimes I try to get service and it takes a long time, but then when they do get to the service, they really do a good job. I needed a washing machine so I kept calling and calling and the service man came out and said he can't fix it. So they did tell me to go ahead and get the washing machine and they'd send a payment back, which they did.

1 year ago

Choice Home Warranty Reviews