Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Jose L Martinez LA Porte, TX

It was cheaper than American Home Shield. I used it once and they didn't do anything. I couldn't get the guy to fix what needed to be fixed, and when I called from work, the driver came out but he said it wasn't under warranty so I called somebody else and they came out and fixed. So that was a bad experience. I just used it and it was a good experience.

4 years ago

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Verified Customer

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Marc Appleton, WI

They were responsive, returning my claim quickly. We've used our warranty on two different occasions, one was a garage door opener the second one is a air conditioning issue. The warranty replaced garage door opener and the air conditioning issue turned out to be a maintenance issue. We didn't have to have any parts replaced but HVAC company was very responsive and took care of things.

4 years ago

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Verified Customer

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Mike Spring, TX

I chose Choice Home Warranty because of the depth of coverage. I thought that I had a problem with my air conditioner, I called them, they sent someone out. The next day and there is no problem so I pay the deductible and everything was fine.

4 years ago

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Verified Customer

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James Georgetown, TX

I think they're a very fair company, they certainly help you. I've had them on my air conditioner and it didn't take long for them to work with that, I've had them on a dryer and I've had them on a washer and I've had them on a garbage disposal. And they've taken care of everything really good. I've already recommended them to a friend.

4 years ago

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Verified Customer

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Joann Lady Lake, FL

I've been a customer of choice over ten years maybe twelve. I've never had a problem with them. About three weeks ago I had to call about my shower. And they came out, they looked at it and they told me what was wrong and he came back the next day and fixed it. And I haven't had any problems.

4 years ago

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Verified Customer

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Lance williams Bryans Road, MD

I have been dealing with the same issue for over a year now. Every time I call about the issue, a new claim is started, a new tech assigned, and a fee of $80 paid to that person. The lady 2 hosed down the parts inside the unit outside, stated that it was dirty and his was the reason for the lack of cooling. The last one in particular was only interested in getting paid and leaving as fast as he could, making sure that he got that check first. Part of the contract states that we must keep the unit maintained by our contracted vendor, but later verbalized that all ax/ heating issues should be called into Choice

4 years ago

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Verified Customer

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Vicki R Syth Hayden, ID

In the several years I have had Choice Home Warranty there was only one mix up on scheduling a repair service. Choice sent me the appointment details but the company never showed up. When I contacted them they claimed choice never contacted them.

4 years ago

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Verified Customer

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John Las Vegas, NV

They've always got everything fixed when I called. They always have the service done pretty quick. Once the air conditioner broke and they came out the next day to replace the air conditioning motor. I think there was a little price increase on the monthly and the the service fee. I'm pretty happy with the service.

4 years ago

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Verified Customer

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Joyce Meade And Kingsport, TN

I've made three claims when I had an incident with a water heater, the washer, and one with the bathtub, and they were perfect. They got a repairman out within twenty four hours. Very good service. It's been very, very pleasant.

4 years ago

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Verified Customer

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Hallie Yukon, OK

I requested from two different service repair people an itemized list of what they were asking me to pay for and the first person refused and a second person told me that they were unable to get an itemized list from choice home warranty and so they were unable to provide it. The reason I wanted an itemized invoice was to make sure I wasn't being charged for something covered under the warranty and I also wanted it for my records. I know there are things that the warranty won't cover without having a list of what I was being charged. There was no way for me to be sure that I was not being unfairly charged when the warranty should cover things. Online I usually got a response and many times it felt like I was being read a script and response to my concerns and the person when I finally got a hold of someone it seems like the weren't I listening to what I was saying and they were just giving me a standard response.

4 years ago

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Verified Customer

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Anonymous Chesapeake, VA

I was very impressed with the person that came out and fixed my air conditioner and I now have his name in my list of people to call. I was looking for a quick easy inexpensive way to take care of all of my maintenance requirements.

4 years ago

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Verified Customer

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Pamela Manassas, VA

It's a good value. It's a little confusing between the online portal and calling to talk to somebody, it's not always clear. I had a toilet valve replaced this summer and the gentleman came in and was very careful and replaced the valve. Unfortunately he had to cut into the wall and I am still waiting for them to come back and finish that job.

4 years ago

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Verified Customer

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Gerald Las Vegas, NV

I had one claim just a few weeks ago and they responded immediately and the person they sent out was very capable and just did what they were supposed to do and everything worked. One of air conditioners stopped working and I called in the morning but two hours later I got a call from the service person.

4 years ago

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Verified Customer

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Daniella Pahrump, NV

They responded right away and got my problem taken care of right away. They gave me a great deal. There's been four times I have used the warranty and they got me an appointment right away and the people came out and took care of whatever needed to be fixed. They send out really quality people. Very nice.

4 years ago

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Verified Customer

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Tammy Colorado Springs, CO

They've been really nice. When I told them that last year there was a certain amount and they were going higher this year they still honored the same price from last year. As far as getting it fixed they've done a really good job.

4 years ago

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Verified Customer

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Kristopher Garland, TX

Very prompt. We had a problem with our air conditioner the Sunday of Memorial day and we had somebody lined up for Tuesday and they got everything fixed. The quality of the technicians is a lot better than my previous company. Very timely.

4 years ago

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Verified Customer

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Sam Lake Geneva, WI

My garbage disposal stopped working and we called a plumber and he came out and fixed it. When I called they were prompt and helpful and addressed the issue that I had. I did not talk to a single human person until the guy checked in the day he came.

4 years ago

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Verified Customer

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Shelley & Kameron Fort Dodge, IA

Responded right away, I may not have gotten service right away but it was very good service. I got an email on it and read through it and it looked really good. Good coverage for a low price. My refrigerator/freezer went out and they got it fixed.

4 years ago

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Verified Customer

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Abdirahman Florissant, MO

Everytime I call, they answer and then they get somebody within 24 hours and they're responsive. They're pretty good, they provided everything I needed on time. Several weeks ago we had a lot of issues and they got somebody on it and although I'm still having the same issue, there has been progress.

4 years ago

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Verified Customer

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Diana Bowie, TX

The people were very quick to get someone out here. They offered the best deal money wise. My air conditioner quit cooling about a month ago and they had someone out here the next morning to fix it. They just did an excellent job and their service personnel was very polite and did his job well.

4 years ago

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Verified Customer

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L Conroe, TX

Very positive so far. They are very gentle. My dryer was making noises and they had the company give me a call and they looked at the dryer and ordered the parts that needed to be repaired and then came back. I also used some for my refrigerator and they were able to come out and take care of the refrigerator.

4 years ago

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Verified Customer

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Laura Staten Island, NY

I called them and they came that day. My air conditioning and my heating unit both weren't working and when they came they said that it needed a filter and they charged me $45 dollars and also $85 for the filter that they purchased and I don't think that was right. I thought they covered everything.

4 years ago

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Verified Customer

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M Columbia, SC

I've had problems with choice home warranty. My latest problem was not the last one but the time before that I had a problem with my tank drainage. I had an experience with the technician that came out that wasn't professional. He ended up giving me false information and told me that what I needed done wasn't covered under my warranty. I found out that he overcharged me and he lied about everything and he refused to come back. Choice didn't take responsibility and they didn't show any sympathy. I feel like they're not on your side and I feel like they don't listen to what you say. This guy was not a professional and he really ripped me off.

4 years ago

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Verified Customer

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Nichole Mesquite, TX

I have been with them for a while. I get better service with choice than I have gotten with other companies. Most recently I used it for my one AC unit and they didn't find anything wrong with the technician, but I asked for a recall, they approved the recall but the company never did it and they never reached out to me. Some contractors are less favorable.

4 years ago

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Verified Customer

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Deborah Tucson, AZ

I recommend Choice Home Warranty to people all the time. Customer support is perfect in every way. Recently they came out to fix my garbage disposal. I love them. One time I called I had a call back within an hour. And they were out the same day to fix the garbage disposal. And the other time I got a call back within the day.

4 years ago

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Verified Customer

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Jena Buckley, IL

Everything was done in a timely manner. I was unaware of the extra fee that we would be paying at the time of the installation. When I replaced our water heater I thought I was going to pay the eighty five dollar fee and that was for three years.

4 years ago

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Verified Customer

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Anonymous Milwaukee, WI

This was my second year with choice. Regardless of what the question was, someone was always able to communicate and they explained things well. Cell communication has been very positive. I definitely appreciate that I could always get in contact with someone.I just recently had my refrigerator repaired and I was able to put in a claim online and within an hour or two there was a technician here and everything was fine.

4 years ago

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Verified Customer

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Roderick Atlanta, GA

We always get very fast responses. Everything is handled very fast, we have never had any issues. I chose choice many many years ago and I'm just staying with them. They always came through every time I needed them. I had a leak in my Jacuzzi tub upstairs. I called them up and they came in and repaired it no problem.

4 years ago

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Verified Customer

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Ronita Johns Akron, OH

I had 2 different issues, my washer went and I had a plumbing leak. The leak was fixed within a couple days and in less than 2 weeks my washer was fixed. Very pleased with how quick the repairs were done. And the service people they sent out were very nice.

4 years ago

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Verified Customer

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Matt Sherman Terryville, CT

Though it took some time to get a technician to take on the job, he was extremely friendly and very helpful. He was able to get my appliance up and running again in no time as well as help me work around the issue when i was waiting for the parts to come in for him to fix it.

4 years ago

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Verified Customer

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Jason Copperopolis, CA

Had a dryer issue. As it turns out the dryer was fine but the tchnician was able to tell me what was wrong with the power feeding the dryer. Even though he could not fix it personally, I was able to replace a faulty breaker at the panel and allbis well.

4 years ago

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Verified Customer

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Stacy Hyattsville, MD

They make the appointments like right away. The last time I had to have somebody come out I had an appointment set for me that same day. I've had some pretty positive experiences. I've had to call them out three times and every time they resolve the issue. The first experience wasn't that good but the issue was resolved within like a week, the rest within a couple days.

4 years ago

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Verified Customer

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Linda Sarasota, FL

I am so happy that I am a customer of choice home warranty and I will remain one for the rest of our lives. I needed a new hot water heater and it was provided in a very timely manner. Very professional, courteous, and friendly contractor. It gives me peace of mind knowing that I will never have a large bill for replacing or fixing things.

4 years ago

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Verified Customer

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Fatimah Conyers, GA

I really haven't seen any value for my money. I've not got anything done from it yet but I have paid a lot of money out of my pocket for them. It's costing me more to have a warranty and to pay for the services and I still haven't seen a repair done.

4 years ago

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Verified Customer

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James Canal Winchester, OH

My AC wasn't working properly early this year and when I called they came out and I got a repair right away. Every time I call they've been right out and repaired what I needed repaired. I'm happy and pleased with their service.

4 years ago

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Verified Customer

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Ashley Saint Louis, MO

I did an online appointment and they actually came out the next day so I was very pleased with it. Overall I think it's a good company and I like the quickness of them calling me back without me having to sit there and wait or the quick turn around.

4 years ago

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Verified Customer

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Phyllis Charlotte, NC

Sometimes when I call I can't get through.The first time which (three to four years ago) was very very bad. They sent a guy here he wouldn't look at the washing machine he said the probem was the wiring on the house and never looked at the machine and said they wouldn't pay for it. I had a fight with choice to change the guy and it was a whole mess. Now it's much better, the technicians that have come out and assisted have been helping. Sometimes I have to wait a long time, but when I call them they'll come sooner.

4 years ago

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Verified Customer

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Jovonte Clovis, CA

The price is outstanding. They were very fast and very professional. The first time I had to use my warranty was for air conditioning service so they came out very quickly and they completed the job one hundred percent. I appreciate the contractors that they deal with.

4 years ago

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Verified Customer

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Shaverna Columbia, SC

It is easy to file a claim and also very satisfied with the results. My toilet was leaking and I was unable to use it so I made the appointment one day and they literally came out the next. I will be renewing again for next year.

4 years ago

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Verified Customer

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Ernestina McAllen, TX

My refrigerator ice maker was broken and the stove stopped working and they were very prompt, very friendly. The staff that took my case and then the service people that came over were very friendly too. The only thing I had a problem or an issue with with doing the claim online.

4 years ago

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Verified Customer

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Kristy Horn Lake, MS

Yes the young man that came out, Danny Cove, was very positive and had good energy. I love the spirit. He is good and a very nice guy. He's the only one I would like to come back out if I had any issues. Very straightforward, he came out really quick and got the job done.

4 years ago

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Verified Customer

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Jeanette Tillman Saint Albans, NY

The technicians that have been sent to my job have been professional, and addressed the problems promptly. In addition, any problems that could not be fixed a received a check to replace the item. That's exactly what I wanted in a home warranty company.

4 years ago

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Verified Customer

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Joellen Brayshaw Houston, TX

Everything was great except my claim about my AC. The company you sent attempted to scam me. I had to hire another previous company I had used with another warranty company that was trustworthy and reliable. They showed me how the report of your company was fraudulent and they took care of the very minor problem at my cost. Your customer service did nothing when I reported this.

4 years ago

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Verified Customer

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Jeff Cushler

There were some issues with the first technician that came out but after the actual problem was diagnosed properly by a new team, Choice worked with us to replace the HVAC unit and the overall charge was considerably less than what a new unit would have cost us without having the insurance. Thank you Choice!

4 years ago Edited July 3, 2025

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Kim Forked River, NJ

Took 21 days to get someone to come out to my house to check out ac unit. I don't even know if the guy was a licensed hvac guy. So un professional and did not even know what the problem was after 2x coming to my house. He yelled at my husband and told him to do it himself. He made whatever issue I had way worse bc he was not capable in doing this job that choice home sent to my home. He did whatever he wanted to do. And now I am waiting for another "company" so called licensed person to come and see what is wrong with my ac. I have 2 young kids and we have to suffer in heat for about a month and I complain and they keep saying sorry sorry blah blah there is nothing we can do no just have to sit here keep paying every month and wait for a person to come to see if they know what to do. I used choice for my dryer and frezzer and it was wah better service. Maybe they can not deal with these types of issues but they should at least credit me somehow for my troubles and being patient.

4 years ago

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Verified Customer

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M W W Montrose Heights, VA

When I called about service to my exhaust fans, I was immediately told it was not covered. I had to explain that I have a contract stating this fact. He continued with I will send you a copy of your contract. He later checked with a supervisor who approved the claim. He stated some nonsense about the stated claim was not in the area of the contract it should have been. After the claim was approved the service techs came out and did a great job.

4 years ago

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Verified Customer

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David Elburn, IL

Had to wait for 10 days for our refrigerator to be repaired. Once the repair came and worked on the refrigerator everything was good. He did an excellent job and pointed out the cause of the problem and how to avoid it from reoccurring. He also looked at another problem with the refrigerator door, ordered the part and a week or so another technician installed the part.

4 years ago

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Verified Customer

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Clay

Super fast response to my claim and was able to get an electrician scheduled, not easy, within 2 days to repairs. I've been extremely happy since having CHW coverage that has covered 100% of 5 different claims over 7 yrs. Absolutely 100% worth the small monthly premium and copay.

4 years ago Edited June 12, 2024

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Verified Customer

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Lori Johns Roscoe, IL

We have had a Choice Home Warranty since 2016, we have used the service a handful of times and only needed one appliance replaced, our garbage disposal. The smartest thing you can do is get this warranty and have COMPLETE PIECE OF MIND!

4 years ago

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Thomas Fort Mill, SC

I don't really speak to any humans, I did everything online. But I got an answer or response rather quick. I really had no issues. I probably would recommend them. Our air conditioner died probably like two weeks ago and we contacted them and then they sent someone out probably the next day and that company fixed it and that was it.

4 years ago

Choice Home Warranty Reviews