Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Marc And Joan Charleston, SC

The best home warranty service available. Customer support is pretty cordial and easy to get a response from when needed. The technician that was assigned to me when our AC went out was able to get the issues resolved with a two hour period. Everything I’ve had done by choice has been fine except one time a service was technician wasn’t great.

4 years ago

check_circle

Verified Customer

star star star star star

Ira Henderson, NV

The few instances I’ve had to use the warranty, they have been extremely responsive. The last time it was because the garbage disposal wasn’t working and a tech was sent out within 24 hours and it was replaced within minutes. The technicians have been courteous and respectful.

4 years ago

check_circle

Verified Customer

star star star star star

John Clearwater, FL

Every time we’ve sed it, it has been fine. The couple of times they have done a pretty good job. The last time was for a plumbing problem. I went on the internet in the evening and the next morning they were there. It has paid for itself.

4 years ago

check_circle

Verified Customer

star star star star star

David Fayetteville, NC

Excellent customer service. It has been very convenient to schedule something. They come out immediately. Within 72 hours. I don’t know I waited so long and stayed with someone I was totally unhappy with instead of switching to Choice.

4 years ago

check_circle

Verified Customer

star star star star star_border

Carol Collierville, TN

There are some things I don’t understand, like why they only offered five hundred dollars for a brand new oven that couldn’t be replaced. That was a bad experience but when I had the garage door opener repaired, that was a good experience. The guy got here pretty quick and knew what he was doing. The person that came out to look at the Air Conditioning was nice and explained things. He was helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Vivian Las Vegas, NV

The company was very responsive and quick to assign a vendor to the open case. All the service vendors we encountered are very responsible and nice. They were quick to help us submit report and make part purchases. Overall, very satisfied with the experience. The price is very reasonable as well.

4 years ago

check_circle

Verified Customer

star star star star star

JOANN PARKER Albuquerque, NM

They came when I needed their help with my dryer and again with my refrigerator. They are professional and take good care of their clients. I appreciate all they do and I have referred a friend to them and she is happy with them also.

4 years ago

check_circle

Verified Customer

star star star star star_border

Ash Tiwari Leesburg, VA

CHW loses a start because of not covering the 80 gallon capacity water heater tank (they stop at 75). 80 gallon water heater tanks are fairly mainstrea in single family homes nowadays, and knowing this "cap" may have led me to not signing up. This fact is something that also holds me back from an EXCELLENT on quality/value, and a 10 on the Recommendation scale.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Laverm Young Denton, TX

It is a great company however I don't think the senior members of the company understand what the employees at the lower levels are doing. The company advertise they will help you replace or repair you system. That is a little deceptive. I recently lost my frig. Choice selected repairmen said it could not be repaired economically. Choice then offered to replace my Frig with an apartment style Frig and side they would only pay $200, I was responsible for the rest. I have a 3500 sq ft home and had a top of the line Frig in the home. Replacing it with an apartment Frig was an insult to me and should have been the same for your company. Scheduling an appoint normally take about 5 days. The company does not do emergencies. It appears if you train your customer service reps to provide upfront amounts they can pay to replace your items, this would add to the value of the company. Starting low and making the consumer haggle with them to get the best price is a poor business practice. It makes the company look as if they do not care for their customer. I should know as I have an MBA in business. Of course there are others that are worse, which is why I switched to Choice Home Warranty. My rating does reflect how easy it is to set up a repair request, that is probably one of the highlights of the company. Easy to use and prompt response (about 24 hrs). Fix your customer service rep who deal with the public during the replacement process and you will have a five star company..

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Joseph Stanislawski IL

Choice home warranty although automated eventually performs the deviate hand and the automation will take you to a second insured item and emails are sent to you immediately to inform you about your technician and all service time involved!

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Rachel Miller Lithonia, GA

I moved into this home and the microwave didn't work. Choice sent out the appliance company that fixed the microwave. It only lasted one day. The appliance co came out several times before they said, that they fixed the microwave, but you should purchase a new one and install it. The door is the issue. Not sure if that even makes sense. I should have just used the $65 towards a new one up front. From this issue, I had to call about the wall plugs, and the electrician replaced all of the wall plugs, but never really answered my question. Why don't you just add more wattage to the box in the basement for this issue? Not sure of how I feel about Choice at the moment. I do know that a home warranty is needed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Lidia Jibodh Smithville, TX

The reason why 5* is because when I have a problem with a company that was dispatch they will take care of the problem and send me another company. A issue that is very important 2 me. Customer service including Managers are very understandable and patient.

4 years ago

check_circle

Verified Customer

star star star star star

sharon neu Norcross, GA

My first time to use the service and I could not have been happier! I needed the kitchen faucet replaced, fluid master water pumps replaced in the commodes and components in the delta faucets to stop dripping. My service was professional and very polite. He came and assessed the repairs and setup appointment to do the work.

4 years ago

check_circle

Verified Customer

star star star star star

Linda B Hostetler Sarasota, FL

I gave a high rating because when I needed them, they came through like a rock star! The company they sent out, was amazing. seeing the bind I was in, they were willing to come to our home at 9:00 PM to get us back up and running!

4 years ago

check_circle

Verified Customer

star star star star star

Al Fitz Hagerstown, MD

Choice has done an excellent job. A few weeks ago they replaced the ice maker in our refrigerator. This week they replaced our garbage disposal...Both times the techs were great and did an excellent job....Very happy with Choice...

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

check_circle

Verified Customer

star star star star star

Barbara Carter Salem, OR

Quick and efficent. The repairmen that made repairs were friendly, very knowledgeable about the appliance they were working on. The also did not leave a big mess and gave instructions on how to prevent the problem from happening again.

4 years ago

check_circle

Verified Customer

star star star star star

Jacquelyn Hamrick Dewey, AZ

I called to get help with my air conditioner. The person on the line was very helpful and found a company for me right away. Unfortunately I needed a part that had to be shipped. Thank goodness it wasn‚Äôt I‚Äôm the 100s yet.

4 years ago

check_circle

Verified Customer

star star star star star

Brittany Tanner Ooltewah, TN

Easy to navigate and communicate with. However the quality of contractors they send are subpar. Scheduling is always an issue with them not showing up at the slotted time. We are currently over a month in trying to get our fridge and AC fixed. Parts needed to be ordered and now we can't get the repairmen to call us back.

4 years ago

check_circle

Verified Customer

star star star star star

Carolyn satterfield Texarkana, AR

Every time I file a claim they respond promptly. I have been satisfied with each claim. There is one exception. My washer went out and they chose to replace it . It would cost to much to much to repair which was fine . But it was going to take thirty days to send an e-card payment to Lowe‚Äôs before I could put toward a new washer.

4 years ago

check_circle

Verified Customer

star star star star star

Don E Clark Springfield, MO

When I called and made our claim on our Air conditioner they were right on it finding a company to do the repair. Within a few days our air conditioner was up and running. It would have been sooner but we had to arrange a time to be off work. I have recommended choice home warranty to others.

4 years ago

check_circle

Verified Customer

star star star star star

Rose Garland, TX

Every time I put in a claim for a repair I get good results. Customer care people are good to you and you can do everything online which is convenient. When my microwave and the pump in my pool stopped working, they came and fixed it immediately. Overall, they are a great company.

4 years ago

check_circle

Verified Customer

star star star star star_border

Linda Las Vegas, NV

Their customer service team is very responsive. I had one issue where the locks were changed on my house and I didn't realize that Choice would have covered the leaking of my new house when we moved it and wouldn't honor the receipt when I turned it in, so that was a bummer. On the other hand, my air conditioner wasn't working great so I called them and got an appointment immediately. They had it fixed within 2 days and now it works great! The technicians they send out are very good.

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Crownsville, MD

I chose Choice Home Warranty because I wanted my home covered if something bad happened. I've used them a couple times to get things replaced. Once I needed my stove replaced and they gave me an amount of money to replace it, but I wasn't satisfied with the amount offered. For the most part, the technicians are good but about 20% of them don't even try and don't know what they're doing.

4 years ago

check_circle

Verified Customer

star star star star star

Lavasha Snellville, GA

Normally when I have a problem, it gets fixed quickly. I had to use my warranty when I had a plumbing issue. The guy came out and fixed it quickly. I like that there isn't a lot of back and forth because they just come right out and fix the issue, and give advice for any other issues that may occur.

4 years ago

check_circle

Verified Customer

star star star star star

Deanna Atlanta, GA

We have only had one issue that needed to be covered under their warranty and it was resolved pretty quickly. The AC was low and a tech came out to check it out. The whole issue was resolved in a day or two. I have no complaints with Choice because they handle things very quickly.

4 years ago

check_circle

Verified Customer

star star star star star

John And Norna Fayetteville, AR

We were having trouble with our washing machine and couldn't figure out what to do. We called choice and they sent a guy who figured out the problem immediately. He was very polite and knowledgeable - we felt very comfortable having him in the house.

4 years ago

check_circle

Verified Customer

star star star star star_border

Melvin And Ruby Clark & Lady Lake, FL

I went with Choice because of their great pricing. Most of the time when you use their warranty it doesn't take long, but if it's something big like air conditioning repairs it could take a long time to get replaced or fixed. We had a problem with our garbage disposal, called Choice, and a guy came out a couple of days later with a new one to replace. Everyone they send to my house is very capable and do what they're supposed to.

4 years ago

check_circle

Verified Customer

star star star star star

Sandra Memphis, TN

I get good customer service from this company and the people they send to my house did a great job on fixing my heater. They were quick to approve my claim and the company they sent were really courteous, fast, and reliable.

4 years ago

check_circle

Verified Customer

star star star star star

Alison Fort Worth, TX

Choice Home Warranty works to resolve your issues quickly. Just recently, my furnace went off and I submitted a claim online. The next day I got an appointment and they came out early and got it all taken care of. I'm very pleased with them!

4 years ago

check_circle

Verified Customer

star star star star star

M Ocean City, NJ

The price is what drew us to Choice Home Warranty. Their staff is courteous and professional. I had to call for two different services and the people that they sent came out on time and as scheduled. On top of that, they were very competent and were able to fix my problems.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Glendale, AZ

I went with this company because they had a good price and great reviews. Their customer service gets right on my problems and the people they send do a good job. When I had an electrical problem, the electrician came to figure it out, then fixed it immediately.

4 years ago

check_circle

Verified Customer

star star star star star

Christopher Jacksonville, FL

I have had this warranty service for a couple of years. I needed to get my water heater fixed once and they gave me a quick response. They gave me a number to contact and within a few hours someone got a hold of me to fix it.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Hampton, VA

Choice Home Warranty is a good company. I never have to worry about them getting my calls. I've used them a couple of times for my air conditioner and my stove and now they work great. The workers always come on time and fix everything easily.

4 years ago

check_circle

Verified Customer

star star star star star

Jeffrey Cave Creek, AZ

I decided to go with Choice because I needed security in case something breaks in my home. I just started with them, but so far they are very responsive. I used the warranty once and a worker came out and fixed what we needed - everything worked out well.

4 years ago

check_circle

Verified Customer

star star star star star_border

Fred Dover, DE

I don't have any complaints about customer service. One time, we had a problem with our hot water heater and a serviceman came out and said it needed to be replaced. Choice agreed it needed to be replaced and said they'd give money to help replace it. I paid the service technician $450 to replace it, but Choice never reimbursed us. It's been 2 years and I complain to them about it, but never hear anything back from them. One nice thing about the company is that if they can't find a technician within 24 hours, they allow you to find one yourself.

4 years ago

check_circle

Verified Customer

star star star star star_border

Samiha Randolph, NJ

Every time I call or send them a message, immediately I get a response. They are very nice and let me know what is going on. For example I recently was having problems with my toilet flushing and they were able to come an check on the issue and resolve it. Sometimes the person they send is not professional and it doesn’t make sense to pay the eighty five dollars.

4 years ago

check_circle

Verified Customer

star star star star star

Glenda

The only time I’ve had to use the warranty so far is when my air conditioning unit stopped working. They came out and repaired it. They were very professional and expedient. It was really hot in here and they go it working.

4 years ago

check_circle

Verified Customer

star star star star star

Charles & Billie Belleville, IL

So far they have done everything that they said they would do. They have lived up to their warranty. We haven’t had any issues. When we had someone come look at our dryer, our stove had stopped working the same day and he was able to look at that too and we are in the process of it getting replaced.

4 years ago

check_circle

Verified Customer

star star star star star

Carole Orlando, FL

I like the fact that they offer you two free months to renew when your contract is expiring. The quality is excellent and their customer service is top notch. The response time is excellent and the companies they have sent out have done excellent jobs.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Grand Prairie, TX

With my most recent experience, I would rate them highly. They are very quick to respond and willing to work with the customer. I thought they would find a reason not to repair it bt they got my air conditioner running in the Texas heat.

4 years ago

check_circle

Verified Customer

star star star star star

Loretta Decatur, GA

It is a really good company. I am so pleased with them. I had another company before and I was not pleased with them. When I call Choice, they are very good. They don’t take a day to get in touch with me to help my situation. It works really well.

4 years ago

check_circle

Verified Customer

star star star star star

Jerry And Susan Mabank, TX

All of our questions have been answered and they have given some good discounts. Everything has gone according to plan. When we had a smell coming from the septic, they sent a technician out right away and she was very good and knew exactly what to do.

4 years ago

check_circle

Verified Customer

star star star star star

Clarissa Sills Plano, TX

CHW is the 4th company we have been covered by since we purchased our home in 2007. They are by far the best. Their response time is superb & their customer service is extremely friendly & helpful. I have recommended them to several people.

4 years ago

check_circle

Verified Customer

star star star star star_border

Paul San Antonio, TX

We’ve used it quite a bit over the years. We have extended it in our rental home. Sometimes it may take a day or two before someone can get out here but they always get someone and it has been reliable and on time. Generally they do a good job. The people they have sent ot have been cordial and very helpful. We have been happy with it. The price is reasonable. We save a bit of money.

4 years ago

check_circle

Verified Customer

star star star star star

Timothy Canton, MS

No time is wasted to get a claim to a contractor and the contractor being called it. Someone came out within two or three days when the ac wasn’t working. My wife was impressed and she is not normally impressed by people who come to work on our house.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Hewitt, TX

I have a good relationship with choice, they have always responded positively. I have used them several times. The most recent time for a leaking toilet. They came over in forty five minutes. They gave us a good multi year deal and we will probably extend at some point.

4 years ago

check_circle

Verified Customer

star star star star star

Kamal Jacksonville, FL

Choice seems to have the best offer. Support is very prompt and everything has worked out better than I anticipated. They had someone out within twenty four hours the last time I used the service. He called me back in two days when he had to order the part. He knew exactly what he was doing.

4 years ago

check_circle

Verified Customer

star star star star star

Nicholas Cordova, TN

Always responsive to our claims and really on top of things. I really like choice. Everybody we’ve used has been polite and very professional. They are right on time and if they can’t things done on time, they let you know.

4 years ago

check_circle

Verified Customer

star star star star star

Josie Summerville, SC

Every time I’ve called, I am taken care of instantly. The techs are sent out within forty eight hours. When we had to have the locks rekeyed, the guy was very good. Everything was satisfactory. With the refrigerator, the guy was very knowledgeable but he did leave the job undone but what he did was correct and the next day it started working.

4 years ago

check_circle

Verified Customer

star star star star star_border

Kathy Pittsburgh, PA

The first time we used it, it was completely unsatisfactory but the second time it was completely satisfactory. The first time, the jacuzzi was leaking and it took about a week to get a plumber out. He said he fixed it but he didn’t put any protective barrier down and it continued to leak into the ceiling. I was very unhappy. When I used them for the washing machine, it was much better.

4 years ago

Choice Home Warranty Reviews