Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Dottie Sneed Cleveland, TN

I have had claims before and they were handled timely and fairly, however, I feel that this time it took a long time to just talk to someone by waiting for a callback and the amount they were giving us for our replacement was not a lot. I don't expect to be paid retail price for a new appliance but #300 was the first offer which I felt was very low compared to the amounts we had gotten on other appliances. I am also a Realtor and have used Choice as my number 1 choice when recommending a warranty for my clients. I had ordered 3 new warranties the week I called in my claim but I will look around at different warranties and options for my clients as I am not sure this is the best warranty I can recommend for my clients.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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E. G. Florence Fort Washington, MD

I have recommended CHOICE Warranty to friends; however, as a personal preference, I prefer to speak with a live representative in lieu of a machine. After several attempts my information was conveyed and a technician contacted me the next day and my issues was resolved in less than 72 hours. I called on a Sunday and I had and everything was resolved early Tuesday.

4 years ago

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Elier Port Saint Lucie, FL

The quality of service dependis on the supplier that they send and so far I've had a bad experience with one. I had a hot water heater that they told me that it was leaking and they end up replacing the water heater, I ended having to pay 400 dollars for it and Choice Home Warranty paid 579. And a week later the water heater was leaking again, the new water heater and they send another another plumber to the house and they figured out that it was not the water heater was leaking it was the pipe leaking to the water heater. So the company that they use, R&J plumbing charged me and charged Choice Home Warranty. And I talked to Choice Home Warranty they fixed the water heater that leaks for free and I had to pay the 65 dollar fee with that when I never was refunded for the 400 dollars that I paid. R&J plumbing said that just stuck to the story that it was the tank that was leaking but they threw the tank away. So that was a bad experience with one of the suppliers.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Curtis Philadelphia, PA

They were more sufficient at handling claims. Customer support varies claim to claim, its adequate. The warranty that they say that they'll replace something that they can't fix doesn't hold true because of the fact that I had an item that they were unable to repair and they only gave me a substantial amount of funds to replace it, but not enough to purchase a new or one that would meet the needs of the one that I needed to replace. Quality of service is good because they answer the problem very quickly. I think that needs to be more specific about what they're able to you know restore when it comes to certain appliances, like furnishes and stoves and things of that nature. I think they need to be more specific on what they will cover and what they won't cover and plumbing problems what they will cover and won't cover.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Phillis Leblanc

I don't like the way they hike there prices up without a notice to there customers, they can send out all their advertisements to get customers.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Ricky D Stewart Texarkana, TX

Called for my ac. They were here next day a d fixed it the first time.i might add they came here from Shreveport about 80 miles to here.highly recommend this company..very professional.i worked in this field over 30 years but now disabled.

4 years ago

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Meredith Day Broken Arrow, OK

I have always had quick service and most of the items needing fixed have been covered. Be sure to understand what items or appliances will or will not be covered so you are not surprised. Some things are covered by your home owners insurance not an insurance like Choice Home Warantee.

4 years ago

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Frank Bel Air, MD

I called about my washer. I had a repairman within a couple days, the resolution by the next day, and a Lowe’s E-card for a new washer within two weeks. I just bought the new washer right away and used the card for another purchase later. Worked great!!

4 years ago

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Ianthe Bryant Chattanooga, TN

The technician was prompt and quickly diagnosed the problem. He ordered the repair parts and scheduled a date to return. The parts were delivered to my house. On the agreed date, he returned and quickly completed the repair. It has been a few weeks and I am very pleased.

4 years ago

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Verified Customer

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Victor Horn Chesterfield, MO

Each time that I've called Choice Home Warranty and with a problem they have responded quickly with a referral to a company that is qualified to fix the problem. I've received very good repair service. I've been surprised at how quick the response from Choice Home Warranty has been.

4 years ago

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Chuck Lee Round Hill, VA

Home Warranty works hard to take care of our issues as quickly as possible. So far, they have sent very reputable people to do the work and this was not an easy task during Covid. They provide us with information in case we need to change the appointment and have been extremely polite and professional.

4 years ago

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Mitch Madison, AL

Choice has been very decent to work with. Have had 2 warranty issues in 2 years and both were handled well. Supporting contractors were professional and jobs completed promptly and fully. Garage door issue was most recently repaired and even the repair person was surprised the parts and labor were fully covered. That doesn’t speak well of many home warranty companies. Choice has met my satisfaction. Granted, both issues were under $300 each, but still handled well and promptly. Based on my experiences, I think Choice is better than average.

4 years ago

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Jerry Cantrell NC

Choice Home Warrenty is a great company! I have called them several times when my HVAC wasn’t working. They were quick to arrange for a technician to come fix my HVAC. They have always responded quickly and professionally!!

4 years ago Edited January 10, 2024

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Joye Robbins Charlotte, NC

My air conditioner stopped working at 6pm on a Thursday and I was contacted same at 10pm with a scheduled appointment. The technician was thorough and explained exactly what wrong and settled my worries for the need to replace the unit.

4 years ago

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Debra Waller Advance, NC

Had someone out to my home the next day. A part needed to be ordered so had to wait over weekend but that was to be expected. Repair was promptly made on Monday with no issues since. Repair person was friendly, timely and professional. Couldn't ask for better service.

4 years ago Edited January 10, 2024

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Gloria Davis Northwood, NH

With our refrigerator and stove we got pretty good service except that the first technician refused to do the rest of the work until he was paid for past bills from other jobs but that was him when they called seers they came out right away and ordered the part and it got fixed the stove get fixed when they got the part in the only problem my head was my septic tank they couldn’t find someone to pump it for me

4 years ago

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Darrell Braden Cordova, TN

Great experience the technician was very professional and knowledgeable. The technician was safety oriented had mask and gloves on and answered all my questions. The technician informed me of all procedures as he was doing them. Excellent customer service.

4 years ago

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Kathleen M Swanson Las Vegas, NV

I just got this insurance 2 months ago...& my microwave went out and the repair guy was here si must be a miracle... I thought it would take weeks. All fixed and I'm very happy. Also the guy that came out was was very nice.Would highly recommend this insurance Company.

4 years ago

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Lonnie Carter San Antonio, TX

Very pleasantly surprised by the recent experience with Choice. Plumber was prompt, and did an excellent job in fixing my leaky toilet. Previous experiences with A/C repairs have not gone as good. Having to pay a service call just to find out Choice doesn't cover a part needed for the unit does not sit well. Other A/C problems have experienced similar poor Choice responses.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Verified Customer

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Laurie

They have a timely response and they provide you with alternative options for your providers which I think is just fantastic. My dishwasher went out and choice home warranty technicians came out they looked at it and then decided it it was best to replace the dishwasher and they do give a fair price for the replacement.

4 years ago Edited January 10, 2024

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Lottie Thomas Stafford, TX

Because there was an issue with a leak in my attic. I thought it was the air conditioner and I had it check out by a Choice Tech. He stated it was my clue pipe and he would be back the next day with a ladder to fix x it. A day later a received an email from choice stating they didn’t repair what was not probably installed and i needed to contact a roofer. I contacted a roofing company they came out and stated that the leak was not from the roof that it was from the air conditioner.

4 years ago

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Anonymous Sun City, AZ

I am not handy so I was looking for somebody to do things I can't do. I have had to use it a couple of times and we've gotten great responses. I do find the salespeople who call you to be extremely inappropriate. They are very pushy.

4 years ago

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Iraima Missouri City, TX

I've been with Choice Home Warranty for a long time. The service is very accurate and fast. I used it twice in August for my air conditioner. They came quickly. The price is very reasonable. I have recommended them to people numerous times.

4 years ago

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William Charlotte, NC

I used Choice Home Warranty three weeks ago. My microwave had an issue and as soon as I put in the actual claim, by the end of the day the a technician was set up to come out the following day to take care of it. Every time I've called they've been very responsive and everything was handled professionally and pretty quick.

4 years ago

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Verified Customer

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Skip And Brenda Amory, MS

One time I used the warranty for the refrigerator because it was not cooling and the warranty company set us up with a provider who was extremely professional and knowledgeable and took care of the problem immediately. It was really automated.

4 years ago

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Verified Customer

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Thomas Mooresville, NC

I never had a good experience with home warranty before but with choice it has been a really good experience. They respond within 2 days. Out dishwasher died two days before Christmas and the guy came out on Christmas Eve. We had to have it replaced and we got a check within a week. The people they use are excellent.

4 years ago

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Akbar Houston, TX

It is easy to use. They are always prompt getting back to you and getting someone on the job. I needed the warranty not too long ago for a plumbing problem. The guy came out and the problem was cleared up in a week. It works because they are professionals.

4 years ago

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Robert Shorter, AL

I am glad I am using them. They have very qualified people. They follow a consistent process. They are very fast and quick. Just this past week, I needed to use them to have some plumbing work done and they came very quickly. They were knowledgeable and did a good job.

4 years ago

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Mike Bowie, MD

Their responses are punctual. I used the warranty this last week because there was a lot of water running. My toilet needed to be replaced. I got a response within ten minutes. They repaired it the same day. I would recommend them to anyone.

4 years ago

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Verified Customer

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Jennifer Diamondhead, MS

Everything happened really promptly. Communication is very good and fast. Someone was able to come out very fast. Everything was taken care of. Everyone is top of things. I think I am up for renewal in December and I think I will stick with them.

4 years ago

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Anonymous Wetumpka, AL

A little bit more expensive than it should be. Their customer care people were very friendly and knowledgeable. They were timely. and respond right away. Earlier this summer the air conditioner went out, I called them and within twenty four to thirty six hours the repair people were here.

4 years ago

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Sarah Humble, TX

It was very prompt and easy to go online and do the service call. It's very user friendly. We noticed that our air conditioning drain was clogged and while tit didn't actually cover it they still came out worked with the technician and it was great.

4 years ago

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Sandy De Craene Lisle, IL

I like that when you make a claim, Choice Home warranty response within a couple of days with a contractor to come out to your home. When the contractor comes out, I can usually get a quick response from choice Home Warranty to either cover the appliance or get a new one.

4 years ago

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Sonia Anderson Manassas, VA

I have been with choice warranty for two years I believe and they have always been responsive to my home situation except for one time. But this was to no fault of them when I had a flood in my bathroom and the contractor could get to my home until Thursday. I Gad to figure out a different solution for my problem.

4 years ago

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Verified Customer

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Yvonne Smyrna, GA

After having another home warranty company that constantly disappointed me …long hold times to initiate a claim; long processing and approval times, it has been so great having CHW. Easy process to initiate claims; quick response times from technicians and an overall great experience.

4 years ago

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Dilia Richmond, TX

good services and quick response. we have been with the company almost five Years, we have no complaints about them whatsoever, every time we ask on line for a service we get a quick response with an appointment ready for us, the people that has come to our house are courteous and knowledgeable

4 years ago

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Fuad Carrollton, TX

The company is continuing to get better. I'm very happy with their as services. The contractors are very professional and do supportive. I've been a customer for 6plus years with both of my properties. I recommend them to all my friends.

4 years ago

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Sandra Leverette Austell, GA

I have been with Choice Warranty for several years sometimes i had my pros and cons because the lack of time between your claim and the length of time i have to wait.Recently i wasn't disappointed the service guy for my garage door was very nice and took care of the job.I would recommend Choice Warranty to my friends and family.

4 years ago

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Phyllis North Babylon, NY

The best valued plan. They get a technician here as fast as possible. It is worth every penny I pay because they get project running for forty five dollars and it would have been more like five hundred dollars with the parts and stuff. The technicians are qualified. I have had no problems with the ones they have sent me.

4 years ago

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Patricia Las Vegas, NV

They should stay on top of calling back and making the customer happy and making sure the job is completed. I would be happy if everything was working as promised. I have been having trouble with a claim for the pool. I like that they cover a lot more than other plans and the price is reasonable.

4 years ago

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James Middletown, MD

I had a plumbing leak in my bathroom sink and I called on a Wednesday and we had a serviceman here on Saturday. It was very impressive. Customer support seams great. You can get through on the telephone and they are very responsive.

4 years ago

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Trina Miller

My third experience with Choice One and I’m still very satisfied. Each time There has been a quick appointment set up, the technicians show up on time, and have done excellent work! Choice One has been a great choice for me!

4 years ago Edited January 10, 2024

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Lawrence Stopa Colchester, CT

The Work Has Been Very Good & Quick Service. I Do Have A concern Now. My AC Went Down About 4 Weeks Ago & I have Not Heard From A A.C. Tech Yet. My nThat Would Be Lawrence Stopa Policy # 384501705 & My Claim # 126939569. If You Coul Loo Into This That Would Br Great. This

4 years ago

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R Sullivan Kimberling City, MO

Choice home warranty knows that they have the upper hand when making a claim just like all insurance companies do they are notorious for treating contractors terribly usually with misinformation or disinformation and make the contractor wait for them to make a decision while on the job before they can do the work this is on satisfactory behavior and it's the biggest drawback to using choice home warranty choice home warranty has always paid my claims and have generally been responsive

4 years ago

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Janice Nixon Birmingham, AL

Great service, timely service as well. Customer service was excellent and was very knowledgeable about the job. They provided excellent feedback and did not hesitate on getting me in touch with the company that I needed to get the job done.

4 years ago

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Margaret Harder Summerville, SC

I called and made the appt. and was not aware of the first appt. due to it being my first time using my coverage. So, they called me and rescheduled. This time was so awesome. They were here and assessed the ceiling fan's problem. It needed a switch replacement. They were back within an hour and fixed my ceiling fan and was on their way.

4 years ago

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Craig Vandemark Wilson, NC

Service is/was great! Sears appliance and Sears could make a Svc call in 30 days. Choice was here in about 3/4 days and fixed the problem. However, I’m NOT happy with their sales department. Not knowing when my policy would renew I called and ask. The man told me it would renew in October and then talk to me about updating my plan. I thanked him and said I would call back in October. The next morning I found that he had charged me $450 which I had not authorized clearly. I called several times and got the runaround between different departments. After three days someone from billing. Listen to my story reviewed the tape of the phone call and then refunded the charge. So my problem was sales is a hard sell place don’t like that and when you call and they are busy they put you on a next available call back and after two days they never called back.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 11th, 2021

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S Round Rock, TX

Customer support responds quickly but there was once a mix up on the date. I got emails saying one time and then a phone call that said sooner, which as a good thing. I find it easy to use as a homeowner. The people that do the work are great. It is not a people problem, it is the system.

4 years ago

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Kathy Hartwell, GA

Everything they promised has been followed through on. The work has been excellent. In a short time, someone was sent out to fix the air conditioner. It has been working great ever since. I think it is the best choice. Everyone is super helpful.

4 years ago

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Amy Wake Forest, NC

You guys have good advertising. I was looking into a different company when their ad popped up. The service is fine. When I use the warranty, you are very responsive. Someone came out quickly to take care of my air conditioner. You aren’t really good about reimbursement and that is the one thing I don’t like.

4 years ago

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