Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Andrea DeSoto, TX

Overall I was very pleased with the professionalism experienced with the service request. The ease of making the service request was user friendly. The appointment time wasn’t scheduled to far out, and they were able to come one day earlier which was a bonus. The tech was knowledgeable.

3 years ago

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Joan O'Donnell

I thought the price was decent and my first experience with my oven was good. This one is not so good. We had someone come and look at our washing machine a few days ago. He came and he took a look at it and he said it may have to be replaced. I got in touch with the company and they said they will be in touch with you within 48 hours. It has now been three days. The service came on Friday. He said we would here within 48 hours. That was Friday, this is Tuesday, we have heard nothing. We're still waiting to hear. So I'm not pleased about that.

3 years ago Edited September 11, 2023

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Kara Snow Hawkins, TX

I have my home warranty through Choice. I'm not sure if it they are actually the issue or Lowes, but since I had no other choice than get my replacement freezer through Lowes I consider it caused by Choice. I put in my claim and the repairman showed up early the next day....said I needed a replacement and all that went very fast and smoothly. The issues started right after. It takes up to a month for this egift card to be issued and it was close to that long. Ok this was on a freezer, but what if it was a critical item like my only fridge or washer etc? Who should pay a warranty and still have to wait a month - that is ridiculous. Next, I go to the store to order my freezer - that part went well enough. Upon delivery - they drop the huge freezer in the box and said No they don't unpack, set up or haul off the trash? Are you kidding me? I am 62 and my parents are 91. After spending an hour or so unpacking, wrestling it into place including hurting my neck and shoulder fighting to get the styrofoam out from under it - I discover a scratch on the side. At that point, enough was enough and I called customer service. The guy was nice enough but offered me a whopping 25 dollar gift card and said he could send a delivery team out. Frankly, I am considering looking at other warranty companies as this was horrid customer service if you ask me. Even if mostly, it had to do with Lowes - Choice gave me no other option but use them. Not happy with the experience.

3 years ago

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Gary V. Moore Chicago, IL

I love the concept of a one-stop service for home maintenance but the actual business of identifying skilled tradesmen who will show up on time is harder than it looks. I’m very satisfied with the quality of work done so far but CHW’s failing to group the same category claims under a single contractor with one service fee, as opposed to three individual service fees of a single house call at $85.00 each, feels more like a hustle or scam. I will definitely do my homework before renewing my contract with CHW.

3 years ago

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John Westerville, OH

E-mails/communication from CHW can be vague/not responsive to questions/not provide coverage details of claim. The technician should not be the person providing replacement cost information. The technician's report & CHW's response should be provided to the policy holder !!!!! CHW should not send policy holder any emails concerning a system repair, before the technician has the repair parts. Have been satisfied with technicians sent for service call/repair. Have been specifically happy with IHN Appliance. Technician is prompt, courteous, informative.

3 years ago

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Barbara Richardson, TX

Right now I would give them a ZERO. I had an air conditioner worked on less than 6 weeks ago. It's running constantly & not cooling the room properly. I called the tech he said I needed to make a new claim. I've been told he refuses to return to fix the problem. Choice told me they will let me know when they find someone to fix it. I can't believe Choice has (only ONE) contracted electrician in my area. Barbara Haber

3 years ago

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John Bakersfield, CA

This repair is not yet complete because we have been waiting for parts from Moen. However so far the response to my claim has been handled in a timely manner and the plumbing company has been very helpful. Ask me again when the job is finished.

3 years ago

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Dominic

The over all service has been great. When we call and they took care of our issue within 2 days. The set up for the service technician to call and set up and appointment. The came out either repaired it or replaced it. This service in my opinion is awesome, and we continue to use Choice.

3 years ago

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Richard CA

The man who came to fix our shower controls was great. He asked what the problem was and began his assessment by turning the water off for the house and then removing the shower handle. Saw that it only needed some lubricants. Great with customers.

3 years ago

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Lainie Adams Columbus, OH

You all hav even amazing at getting people out to my house when needed. But when it came time to renew my warranty, you all called my 4-6 times a day. That’s a bit much, and was very annoying. I knew it was time, and if I was unaware, I was made aware by the 3rd phone call within the same day. I would Hugh recommend not harassing your customers when they need to renew their warranty’s because this will make them not want to. This right here is the reason you all didn’t get 5 stars.

3 years ago

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Verified Customer

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Sudeep Singh Allen, TX

I had an issue with sink disposal not working. The claim process was easy to follow on through the web site. The technician was friendly and knowledgeable. He inspected and worked with Choice to replace the motor all within a couple hrs after arrival.

3 years ago

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David Goodyear, AZ

I've had three claims with Choice and I have to say I am quite satisfied. The only reason my review is not 5 star is that a plumber that came to repair a kitchen sink leak of a water filter hose caused a drain leak which was no noticed for 2 days. Instead of sending the original plumber back, a new one was assigned, and it cost another fee. That said, when my central air conditioner quit, in 110 degree temperatures, and Choice could not find someone immediately, they mostly reimbursed me for the repair I had done. All-In-All I would recommend Choice Home Warranty.

3 years ago

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Daniel Houston, TX

It has been okay overall. The only thing that seems to be going wrong is that there is zero communication between Choice and the vendor. Choice automatically schedules an appointment with me and does not inform the vendor wasting my time in trying to be available. I’ve learned to ignore the Choice appointments and to contact the vendor directly to see when they can make it.

3 years ago

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Carolyn Douglasville, GA

I believe CHW does try their best to get service to their customers asap, it depends on the circumstances. During the severe heatwave, my AC went out. They weren’t able to send me anyone and offered my finding a tech ton my own which I did. My problem was getting reimbursed which I never was. I had difficulty managing the process due to my age (80) and lack of computer literacy.

3 years ago

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Verified Customer

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Margaret

Online input of issue was easy. Received texts along the way - received my request, company that will respond, techs with names and pictures coming for security, etc. Techs very knowledgeable and explained the issue and repair. Very pleased with Choice!!!

3 years ago

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Leigh Butler Littleton, CO

Never as fast as I need, with no running water tho it's annoying daily...you always take care of me in the long run. Just wish you had more workers I guess. When an emergency happens it'd be nice to have it fixed in say 3 to 5 days. People are nice it just seems like no ones in a hurry anymore

3 years ago

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Mary San Antonio, TX

The fan motor on my AC went out and so I called Choice to come out and fix. The technician showed up and diagnosed the problem. He put in request to Choice and they approved the fix. He can put in a couple of days and replaced the motor. Thank you Choice .

3 years ago

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Gina Hindman Knoxville, TN

Choice is very quick to respond to calls! Quick to schedule appointments. Definitely worth the money! However, not their fault, but communication with the companies is sometimes frustrating! Also, when trying to find out when/if they were coming...their response was always "this problem has been resolved"...seems inappropriate until it is actually 'resolved'!

3 years ago

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Verified Customer

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Susan Cottrell Rockledge, FL

Our a/c went out and the same day I put in the claim, a repairman came and fixed it. He came late in the afternoon, so we so appreciated him coming that day, instead of waiting until the next day (which was the scheduled appointment). Thank you for providing high-quality companies to service our needs!

3 years ago Edited September 13, 2023

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Lars Lars

It took the person assigned about 45 minutes to fix our air conditioner……but we had to go rent a house for three nights because the temperature outside was over 100 degrees and it was 95 in our house. When we called to see what the hold up was, we were told by customer they do not care about emergency situations and that the contractor may not contact us for seventy two hours. We were not real happy about that. We had bought a five year contract and our payment on the contract was supposed to be $60, we were charged $65. We left AHS due to this same situation, poor customer service. Usually though with AHS, we heard from the contractor that day. We just left them due to several other customer service problems. But we had never had to rent another house because of a lack of caring about the customer before. Not real happy.

3 years ago

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Verified Customer

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Luis Fayetteville, NC

Has replaced or fixed every work order that I have requested without delay, ensures that I receive the best certified company available for the job. The best rate I have seen compared to other home insurance, copay went up but still more reasonable then most. Would definitely recommend to others.

3 years ago

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Verified Customer

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W Arnold Riverview, FL

Over the years I have been with Choice I like that i can send in a request for service and not have to worry about it. I get a quick response from the company and normally within a hour or two I get that call from repair service to schedule a visit, I like that!

3 years ago

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Kelly

The service has always been great. The response time is exactly. And the providers they have had have been the best. The only down side it the price to have the service is getting to high to keep. In turn we will more then likely have to change to another company with a lower price. Not what I really want to do as like am very happy with Choice but when the price jumps $15 a month every year it adds up fast.

3 years ago

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Larry Adams McDonough, GA

I’ve only used choice one time. It was a good experience on an easy dryer repair. Tech was knowledgeable and repaired dryer on first trip which is very important to me. Making the appointment was easy and all went well. I gave 5 stars based on this one repair.

3 years ago

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Linda Copperas Cove, TX

Took 3 weeks to even get a Choice Warranty company to even except my claim. But once excepted the company was good. Then took 10 days to get the equipment shipped. With Texas Temps 110 or higher we were miserable. But Liberty Air was wonderful !!!

3 years ago

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Martha Dallas, TX

So far . So good. I have only called upon the choice warranty plan three times. But each time there was a speedy response to my claim and service was accomplished in a timely manner snd exactly as the plan dictated. I had no problems with service techs or the claim process.

3 years ago

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Priscilla San Antonio, TX

I had a great experience with Choice Home warranty. I called the number for service. They referred me to a qualified technician. He came out to our house looked at our dishwasher. He identified the problem and came back with the part on a different day and fixed the problem. Now our dishwasher works great! I’m totally satisfied.

3 years ago

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Celeste Perris, CA

AC stopped working on Sunday. I submitted a claim, in the hight of summer. Received email the next day was advised it may take a few days. The following day I received an appointment for Thursday. The technician brought everything he needed, I had cool air in 40 minutes. Highly recommended Choice Home Warranty

3 years ago

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Verified Customer

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Brad K

Been a fan of Choice Home Warranty for 8 years now, and boy, am I glad I have them on my side!! Numerous claims have been handled professionally and expeditiously too! Most recently had a disposal started leaking in one of my rentals. Choice had me up and running with a new unit within 3 days! Now that's what I call Service!!

3 years ago Edited April 24, 2025

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Anonymous

I just used it recently on an outside A/C unit repair. It did take it did take several days, but I know it's very hot right now. A lot of people's units are having trouble. But the guy that came out, he came and went within 15 minutes. He fixed it. He figured out what it was, fixed it, came and went. I paid my copay and I was back to having an air conditioner that works.

3 years ago

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Dennis

Sometimes it's hard to get a hold of them and at times they don't get back to you when they say they will. I needed them for my air conditioner just about a month or so ago. I called them up and they made an appointment for like 2 weeks down the line and I needed an air conditioner fixed. Thankfully the company called me and changed the date and it got here in a couple days but when they got here they fixed it. They they put the parts in that it needed.

3 years ago

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Kim

They've always been responsive. The vendors that they use are prompt in getting back to you and scheduling appointments. I had an air conditioning problem and called choice. Put in the claim and I had a vendor. The next day the vendor had to come back and do some extra work and got everything done and up and running.

3 years ago

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Anonymous

They cover everything they need to cover. Haven't had a problem. Hot water heater started leaking and the guy came out and he was going to replace it, but then the company was going to have it on back order. So we ended up buying one at Home Depot and he installed it.

3 years ago

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Anonymous

Excellent turn around response time. Our air conditioning unit went out and the repairman technician came out in a timely manner. Thank goodness it wasn't that hot around here at the time, but he took care of the problem within a couple hours. I recommend it to everyone.

3 years ago

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Mary

When we called them, they gave us the time that they were coming out and they were here and there were two young men that came out and were very helpful. My air here went out and they sent someone to come in and fix it. It was a wire that had come loose and he came in and it was done in less than 15 minutes.

3 years ago

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Jamie

They are very quick at trying to get service to your house. I needed to use my warranty last week when my refrigerator went out and they reached out and contacted a service and got me scheduled and got my refrigerator looked at and I'm waiting on the part so that it can get fixed.

3 years ago

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Robert

They came out, I paid $65 and they fixed my dishwasher. I also had a problem with a freezer and they fixed it too. They came back pretty quickly and they fixed everything so I was happy. The technician was very neat. He put a cloth down and he didn't make a mess.

3 years ago

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Robert

Everything's good. Just recently we needed to use it for garbage disposal and the technician wanted to replace the disposal wall outlet and breaker from the fuse panel. So we're just waiting for that to come through. I get phone calls to keep up with the appointments and the appointments are normally on time.

3 years ago

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Javonne

It is very affordable to protect my home. As soon as I put in a claim, I usually get a response within minutes. I had to use my warranty for my A/C just a couple weeks ago, so they had an A/C company out by the next day and they were able to fix it right there on the spot. It's a very awesome company to have for home warranty. Very responsive and respectable.

3 years ago

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Todd

Eight months ago my air conditioner went out. I called twice on it had someone out actually the next day. I was happy with the service of the vendor they used. I've never had any issues, but when I did have issues, Choice customer service took care of any issues that I had.

3 years ago

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Velia

Everybody was very helpful and they answered all my questions. Very professional. My stove was worked on this morning and not all the job was finished because they said it was too expensive to order one of the components that the stove needed and that I would have to call back within 30 days to refile again. I think that's a waste of time and they should have done it right then and there instead of my having to wait another 3 weeks. So I wasn't too happy about that.

3 years ago

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Edward

I really appreciate the service. They come out, they do what they have to do and if they can't, they immediately tell me that they can't fix it. I like their work, they're very professional, friendly, and courteous. Awesome folks, awesome company.

3 years ago

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Constance

Just a couple of weeks ago I need to use my warranty for the fixture in my bedroom. Every time I put a bulb in, it would blow out. I had to call Choice to have somebody fix that so that I could have more light up there and they came within a day or two, did it very well, was very nice and it was all good. I haven't had a problem yet.

3 years ago

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Carlin

I called them a couple weeks ago about my dryer. The heating element was out. Then three days later they had somebody out and it took about a week to get the part. I've just been very, very satisfied with everything they've done so far.

3 years ago

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Andrea

I had issues with my garbage disposal. They replied, and then they came out quickly. The gentleman that they sent was very professional, very informative, on time, very satisfied. They are professional and have a quick response time.

3 years ago

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Donald

I used it for my hot water heater when it went out and the company and choice warranty don't see eye to eye on appointment times. The guy came out and fixed my hot water heater and he told me that it was going to be good for six months and then it would go out again. I thought I got choice home warranty to replace it, but they said they only pay you so much of it for a new one. They rest comes out of pocket. Another time I had a frigerator that went out. I had to replace with another refrigerator. They came out and they looked at and they told me what was wrong with it and they said, well we can't repair it. They won't pay for the repair costs of the of the of the refrigerator, which was I think was a wrong deal.

3 years ago

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Joshua

It's difficult to get customer support. The biggest issue I've been having is that the way their system is set up is if I file a claim for let's say my HVAC for an issue and HVAC personnel come out, they'll look at it, they'll fix it or say it's fixed and leave. I have a similar issue or the same issue pop up three to six months later and then different technician comes out and gives a different idea of what the problem is. Says it's fixed, then leaves and the third technician comes out six months later and says it's a different problem and then comes back to the company and says that it's a problem with installation from 20 years ago and it's the third person who's been out. And then I'm out my HVAC money because they won't replace it. And literally just happened $6500.

3 years ago

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Robert

I just used it last week I called them. My clothes dryer went out. I called them on a Friday or Saturday, and that following Monday the guy was out here and looked the dryer over and figured out what was wrong with it. He had the part right on the truck so I didn't have to wait and it's still working great.

3 years ago

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Julie

Claim was submitted and they sent a repairman and the work was completed. Initially they sent a crazy number of emails that didn't have logical subject matter, so whoever's doing their marketing campaigns needs to be more clear in their advertising. I finally just unsubscribed from all of it because I don't have time to deal with two or three emails a day.

3 years ago

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Rob Feasterville-Trevose, PA

It's good value for the money. About a month and a half ago something went out, so I called Choice and the guy was out that day and fixed it right away. They're always there for me and when I do call them, I get somebody out within usually 48 hours.

3 years ago

Choice Home Warranty Reviews