Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Charles Reno, NV

I just recently had a furnace problem so I called in and put in the claim. The contractor who did the work contacted me almost immediately. I was amazed at how fast they responded and came in and diagnosed the problem. I had to wait a couple days to get the necessary part and fix the problem. It was a good experience.

5 years ago

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Verified Customer

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Tim Maitland, FL

Any time I've had an issue, I've called them and they set it up and somebody always comes out. Most recently my dryer went out so they sent out an appliance person. The only issue is the appliance person couldn't fix it because it was an electrical issue. So I had to pay for two payments for the appliance guy and the electrician guy. But it was taken care of.

5 years ago

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Verified Customer

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Tennille Charlotte, NC

They've always responded to me in a short amount of time. They've answered my question and the service has been great that I've received. My garbage disposal was not working and they came out within forty-eight hours and ended up replacing the garbage disposal with no problem.

5 years ago

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Verified Customer

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Dorothy Gwynn Oak, MD

They always have someone to answer the call. They get workman expeditiously. I needed to get my washing machine repaired. I called it in and the next day they had someone here at the home. They had to order parts and the parts came in when they said. They came out and finished making the repair.

5 years ago

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Verified Customer

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Nancy

I'm able to get service quick--as quick as I could call somebody--and the follow through is always good. Usually come out to fix it like this last time the tech had to order a fan motor weight. He was able to pick one up locally and had it back to me that afternoon. Pretty good service record for me.

5 years ago

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Verified Customer

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Mary

They've already always been very prompt and anything we needed to have corrected in our appliances or fixed or replaced or anything so we've had in a long time and I've been very happy with them. Just recently, our oven went out and we called Choice Home Warranty and they are sending us a check to replace the cost of a new electric oven.

5 years ago

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Verified Customer

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Harry

I've always gotten support immediately, probably within hours of making a claim. We had no air conditioning, it was a couple weeks ago, and it was very hot and got a call right away. The gentleman came out the next day and he fixed the problem and everything was good. Prompt and complete service.

5 years ago

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Verified Customer

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Juan Stone Mountain, GA

When I filed a claim, I went online and within thirty minutes someone called me and they came out the next day. It was great service, great timing, and an excellent service guy. He was friendly, knew what he was doing, and didn't try to sell me anything extra, just fixed it.

5 years ago

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Verified Customer

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A La Vergne, TN

I used it today. For some reason my heating utin went out and I got a quick reply, very courteous, and it works for me. Customer service is great, very professional and caring. The guy who came out to service me was very knowledgeable and he knew exactly what was going on within five or ten minutes and he took care of it immediately.

5 years ago

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Verified Customer

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Judi Ocala, FL

My claim was handled in a timely manner. Within a couple of days it was all settled. I called the company and told what my problem was. They had somebody call me and then within two days it was taken care of. Quick and efficient.

5 years ago

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Verified Customer

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Ryan Birmingham, AL

There are multiple ways to schedule appointments and phone or email confirmations are good, they work really well. I had a leaking refrigerator that the water would not work and they sent out a technician. It took him a couple of visits but he got it fixed for me and it's working fine now.

5 years ago

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Verified Customer

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Sheryl

The first one was when the garbage disposal stopped working and I called and they sent somebody out the next day and they fixed it real fast. We had a little trouble with the first electric company they sent out but eventually they got the right people and got the job done and everything works perfect so they were good about sending someone else when the first service people didn't work out.

5 years ago

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Verified Customer

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Drucilla

WE've had really good luck with this. As soon as we call, someone takes care of us and they send one out in a reasonable length of time. One time our microwave quit working and it was the latch on the door. The gentleman came and fixed it in like five meniutes.

5 years ago

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Verified Customer

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Anonymous

They've always gotten back to me. As far actually covering things, it doesn't always do that. My latest claim was on a microwave built-in and the digital display was going out and they did send someone out. They said they couldn't replace it. The cost is going to be more than the microwave. They made me an offer that I already knew I couldn't replace the microwave for so I denied that. I did work with someone who was able to get me a little more, still not as much as I think it's going to cost to replace the microwave but I'mjust waiting for that check. It would have been nice if the check could come faster, I haven't seen it yet.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Verified Customer

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Thakor

Ten days back I saw this brownish kind of water coming out of my water heater and I called and Choice Home Warranty was good enough to arrange for somebody to come call me withing three days. It was timely and the technician who came knew what he was doing which was good to see.

5 years ago

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Verified Customer

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Patrick L. Kansas City, MO

We signed up for Choice Home Warranty when my father-in-law lived with us. We had such a great experience, I renewed for another five years. Whenever I placed a service request, Choice Warranty was responsive that very day getting it scheduled for service. If they could not fix, a replacement offer was made.

5 years ago Edited January 10, 2024

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Verified Customer

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Pamela

They met my needs when I needed it and answered all my questions They were on point, they were back in a matter of minutes. Once we spoke I started receiving emails, after the email I got the service call and everything just went smooth.

5 years ago

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Verified Customer

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Donna Conway, AR

A couple weeeks ago it was hot so I turned on the air and I had to call them to do a claim on my air condition unit and they sent someone out the next day and had it repaired within a matter of maybe three days so I was pleased with that.

5 years ago

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Verified Customer

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Donna Warrenton, MO

I got an immediate response on the two different calls I made. When I bought this condo last month it was great. I called and said I needed my door locks changed and within two hours there was a locksmith here so I don't think you could improve upon that service.

5 years ago

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Verified Customer

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Donna Waxahachie, TX

They're not always super fast at responding but most of the time they are. Once when I used it, my double oven wouldn't work. What happened was that the part is no longer available and they chose to replace the item but instead of giving me enough money to replace it, they gave me just a partial amount of money so I had to take a lesser item than what I originally had.

5 years ago

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Verified Customer

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Kathleen

I needed to use my warranty to fix my garage door opener. I called in and had an immediate answer to my problem and they had set up an appointment for me. The company that they requested came out and they did a good job and got it done quickly. It was quick and accurate and nice and professional people they did a very good job.

5 years ago

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Verified Customer

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Belinda Ellenwood, GA

My disposal went out they came the very next day and they were able to install it the same day. I had a very large type disposal but he had it with him and installed in less than an hour and I was very pleased. Customer service is great and technicians are great.

5 years ago

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Verified Customer

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Bill And Diane Cincinnati, OH

I use a warranty a couple of times everything's been very quick very professional the people they sent out have always been very courteous and address the problem immediately. Everything's very quick and expedient and everyon'es been very professional.

5 years ago

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Verified Customer

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Melissa Sylvania, OH

The last time was for water heater repair. They stood behind the guarantee and replaced the water heater. The service was exactly what it said it would be except for one time which they did not cover the balance of my electric light.

5 years ago

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Verified Customer

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Anonymous Tampa, FL

it was a couple weeks ago I schedule someone to come out because of my error condition I and they made the appointment or I think it was like the twenty third that Monday but nobody showed up nobody called so I called them and they re scheduled me for that Wednesday and if somebody showed up and he was he was very very good person.

5 years ago

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Verified Customer

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Shirley Jefferson, NC

I guess about two weeks ago my garbage disposal was not functioning and I called him up and say that that was all this Friday and five too fast technician out here and he replaced. They did not do it as quickly as I would like but it was quick enough on circumstances.

5 years ago

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Verified Customer

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John Tallahassee, FL

They've gotten the job done in a pretty good length of time. The gentleman that came over and did the work was great. The only problem I had was that the garage door didn't work. He came over and did what he could and laughed and the garage door messed up again. I had to call back over here so it took me two or three times with him to get my garage door fixed.

5 years ago

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Verified Customer

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Joseph Powder Springs, GA

We've had one claim and it was handled very well. It was handled quickly and professionally. The endor or contractor that they put us in touch with contacted us within twenty four hours and they made a service appointment also very quickly and when they came out they took care of the job.

5 years ago

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Verified Customer

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Art

Follow up follow up follow up. They made sure my problem was solved. I appreciated them calling me to make sure the job was done right as the technician came out twice and didn't fix the problem. Finally they sent a factory rep and the problem was solved. Thank you

5 years ago

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Verified Customer

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aahamblin

I’ve been a member with Choice Home Warranty for about six years. It’s very easy to file a claim and they’re always on top of getting someone out to fix whatever I have that is broken. I would have gave them five stars, but one of the things that was misleading and their description of what all your coverage is was drywall. Apparently, they were only fix that if it is derived by a previous call that caused the drywall to crack. Overall, my experience with them has been amazing.

5 years ago Edited November 8, 2025

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Verified Customer

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Ilene Tarsky

Each time we have a problem, they have come through within 24 hours depending on the issue. The companies they have contacted to solve our problems are professional and quickly fix our concerns. We are up for renewal soon and they will be our choice once again.

5 years ago Edited January 10, 2024

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Verified Customer

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Kim Cruz

I had a few issues come up unexpectedly after my home went into contract. I was so thankful we had Choice Home Warranty to address these issues. They were easy to work with, prompt, and everything was taken care of quickly.

5 years ago

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Verified Customer

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Charles Colorado Springs, CO

Since this was the weekend I was pleasantly surprised the time between when I placed my claim and receiving notice that a technician will arrive within the hour. My problem with my furnace was fixed shortly and my heating problem was solved. Thanks.

5 years ago Edited January 10, 2024

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Verified Customer

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anonymous Bradenton, FL

I've had them for many years now. Most of the time they give you fast service and work with you. When you put a claim in they usually respond right away. I needed it for my air conditioning so they sent the guy here and he got back to choice and told them what I needed. Choice approved it and they had to order the part which took about a week to get here. They were very courteous and did an excellent job.

5 years ago

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Verified Customer

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Leona Queen Creek, AZ

I've had them since 2011. I think they are a good company. They do a good job with selecting people to do the maintenance. I've only had one time I haven't been happy with a company and they corrected it immediately. Everybody follows through. Choice Home Warranty has always taken care of us. They let me renue with the same rate and copay.

5 years ago

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Verified Customer

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Waseef McKinney, TX

I had some bad experiences with other companies so a friend recommended Choice. Compared with other companies I've been so far I have a much more better experience. Usually when I contact them they receive the call immediately and they try to help me out as quickly as possible. Overall the experience is good. They have been flexible with me if I've needed to change an appointment.

5 years ago

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Verified Customer

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George Kansas City, MO

They've done what they said they would do and my items have been repaired. Both times I've used them they've sent somebody out within 2 days. The people they sent out seemed like they knew what they are doing and did a good job.

5 years ago

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Verified Customer

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Bobbi Amarillo, TX

They covered all the things that I would be concerned about and they gave me a good price for it. I just had a furnace problem and I called them at eight o'clock in the morning it was repaired by eleven. I'd recommend them to everybody.

5 years ago

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Verified Customer

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Iwona Elmwood Park, IL

My washer went out and I decided not to fix it so they sent me a portion of the money to purchase a new one. They are very responsive and do as promised. I would recommend them to anybody who needs a warranty for home appliances. This is a great company they always deliver.

5 years ago

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Verified Customer

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Blanche Selma, NC

The only problem I have with choice is that if you have an emergency or something happens on a holiday or a weekend nobody can come out until a business day. A couple of weeks ago I used them for my heat. I had to keep calling them to get someone to come out sooner. The guy did come out on a Sunday and it only took the guy a few minutes to get it started.

5 years ago

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Verified Customer

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Susan Memphis, TN

I sell real estate and had a listing that needed some repairs. They sent a great plumber. They took care of everything, came back when they were supposed to and called me when they were supposed to. They did what they said they would do. They sent great people that took care of me.

5 years ago

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Verified Customer

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Joslynne Stockbridge, GA

I've used them several times. Last year it was really hot out and my air conditioning went out. I called them and they responded the next day and everything was repaired. They get things done. They respond timely and they send companies that are qualified to do the work.

5 years ago

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Verified Customer

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Michael Las Vegas, NV

I've attempted to use my warranty and found out on at least two occasions that the problem was not covered by the policy. On other occasions I have had excellent service in a timely manner. I don't believe that everyone they contract with is necessary the best in their business. I am very satisfied with the ease of contacting an agent when I have a new claim.

5 years ago

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Verified Customer

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Cheryl South Bend, IN

They have been able to accommodate me with their services. My furnace went out and they were here within a couple of days and worked around my schedule. They've been responsive and paid for everything that's needed to be done.

5 years ago

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Verified Customer

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Mike Oceanside, NY

My furnace stopped working. They contractor came over and diagnosed the problem. He came back the next day with a new part and everything started working fine and it's been working since. I've only had problems with one contractor who told me he couldn't make it after I had waited a day. Choice gave me a new contractor who came the next day.

5 years ago

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Verified Customer

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Stephanie

I've never had a problem. I've always gotten service within a day or so they've even replaced a couple things for me. They always assigned somebody right away. I did once have someone I didn't like but I request not to assign that person again. Their prices have been consistent. For the amount of times I've used them I think it's pretty good.

5 years ago

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Verified Customer

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Monique

My real estate agent told me to go with them. I don't have to wait on hold long and they easily solve my problems. I called two weeks ago about my toilet and they said it was covered and had someone out within an hour to fix it.

5 years ago

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Verified Customer

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Anonymous

I've had it for a few years and it has worked out very well for me they gave me an awesome package. The only experience I've had was pleasant and he was knowledgeable. With customer service my only problem was I couldn't understand a lot of what the person was saying because of an accent.

5 years ago

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Verified Customer

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Mohamed

The best service. I would recommend it to everybody. They answer their calls quickly and are very clear. I had a problem with my toilet leaking and I called Thursday night and then Friday morning, I had a plumber and he fixed the problem and left.

5 years ago

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Verified Customer

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Albert

I recently filed a claim because of a dryer issue that I had and it was taken care of quickly. I appreciate the service that I get and I would to tell some of my friends and colleagues about the service that I get and recommend them.

5 years ago

Choice Home Warranty Reviews