Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Joann

I have really enjoyed using this company because their process is seamless. When my faucet stopped running, they came out immediately to fix it. The person they sent was very knowledgeable and they were on time and courteous.

5 years ago

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Verified Customer

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T

Because of their price, it was less expensive for us to go with Choice Home Warranty. When I call them to submit a claim, they send someone out quickly. There have been several times in the last couple of months where I submitted claims and they either covered it partially or fully. The people they send are very professional and go out of their way to help you as much as they can. They come ready to fix whatever you need fixed in your home. I've been pretty satisfied with them overall, it's just the cost is a little expensive.

5 years ago

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Verified Customer

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Larry

I chose Choice Home Warranty because of the coverage and cost they offer. They are very quick to pick up calls and getting us on the schedule to get things fixed. They usually try to get people out within 24 hours. They are also very quick in fixing things and doing a good job of it.

5 years ago

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Verified Customer

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Sam

Customer support is easy to reach and work with. The last time we used them was to get our hot water heater fixed. There was a leak and they responded right away when I submitted a claim. It was fixed the very day I submitted the claim. They have fine print that is about 200 pages long and it talks about what claims they deny, so that's pretty ridiculous.

5 years ago

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Verified Customer

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Doris

The house I bought already was covered under Choice Home Warranty. Every time I call them with a problem, they have a repair person at my house within a day. My thermostat and hot water heater needed replacing, and they came and did the job well. They send professional people to fix and replace things. I've been very pleased with them so far!

5 years ago

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Verified Customer

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Veronica

When my furnace went out, they had someone out here within 24 hours. They sent someone great to repair it. The person they sent was very helpful in fixing our problems. It really puts your mind at ease to have this warranty because instead of spending thousands of dollars on something, you don't have to worry about that cost.

5 years ago

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Verified Customer

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James And Sherry Louisa, VA

It's been very good to have something that is not very expensive. I have been extremely pleased with the people they have sent out. Everything was nice. When I call, they take all my information and the person was out the next day. I think they are very trustworthy.

5 years ago

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Verified Customer

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Sonia Vero Beach, FL

I used it for my dryer and the process was good. The first guy said he fixed it and then the dryer didn't work so I had to call again, but I called the company and they came to replace the part that needed to be replaced and now it is working.

5 years ago

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Verified Customer

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Lynda

I’m a very satisfied customer and I’ve been with them for three years. They always get right back to me. When I called them on a Sunday in December about the heater, on Monday morning they let me know somebody would be reaching out to me to schedule an appointment.

5 years ago

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Tia

I did some research on a handful of different companies and I read some customer reviews and it seems like choice has the most consistent customer reviews. I also like the price. Those are the reasons I chose it. So far I’ve had two experiences with them. It’s been pretty good. Our garbage disposal stopped working two or three days after we moved in and they came the next day to fix it. We also had an issue with the cook top that they fixed.

5 years ago

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Verified Customer

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Mary

The 2 times I’ve called them they were very responsive. one time was for a clogger drain and they were out and got it fixed and the other time it was for my garbage disposal, it was not connecter right, it was fixed within thirty minutes. They were there on time and worked diligently.

5 years ago

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Verified Customer

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Walter

Employees are responsive and professional. The vendors are extremely competent. I had someone out within twenty four hours to take a look at my hot water heater. They found an electrical problem and within two hours, they had someone scheduled to come out.

5 years ago

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Verified Customer

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Deborah

Less expensive than other companies. I’ve never had any problems. Just recently I needed to use my warranty to fix my furnace and the technician came out and in three weeks I needed them to come back and they did it in a timely manner. Some things are not covered that I thought should be.

5 years ago

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Verified Customer

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Genni Martinez

It's amazing. The company is good and has good ethics. It is reasonably priced. I am very happy with the choices I’ve made. The people they send me are qualified and well organized and good at their jobs. I am very happy with the company. When I call, they are happy to assist me. Everything has been fixed properly. I would go with them again.

5 years ago

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Verified Customer

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Karen

Usually they are prompt in responding to your inquires. When I was having electrical problems, they let me know the schedule. The person came and did the work. I’ve never had any problems with any of the technicians. There was incident where it was hard to get someone to come out to do the work but normally it isn’t a problem.

5 years ago

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Verified Customer

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Shashi

The service is absolutely lit. When I called, within five minutes an appointment was given to me and the next day the gentleman came out and fixed the problem. It was a very satisfactory experience. They have kept their word. I am happy with their work and I will recommend to all my friends and relations.

5 years ago

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Verified Customer

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Marlene

Options are better than American Home Shield. I always get fast and prompt service from the company. The technicians are notified promptly. I used it last Monday for my furnace and he was going to come the same day but I asked him to reschedule and he did it the next day.

5 years ago

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Verified Customer

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Anonymous

Everything was taken care of and easy they one time I had to call them. The whole process is very simple. My garbage disposal was not working and the technician that came out was very good and respectful. They had it fixed in twenty mintes.

5 years ago

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Verified Customer

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Maria

Choice Home Warranty is very responsive. I've filed two claims so far, and each time they got to them right away. My disposal went out right before Thanksgiving and they sent someone out to replace it right after I filed the claim and it didn't cost me anything.

5 years ago

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Verified Customer

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Verdell

When I first went with Choice, I saw they had great online reviews and the price was in a good range for me. I've always gotten my questions answered immediately if I call. They're a very friendly customer service oriented company. I had to get my stove top replaced and got an immediate response. It was fixed within a week and a half. I've never had problems with them and everything they've done has worked out for me.

5 years ago

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Verified Customer

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John

I've used Choice several times and they've been quick to respond back. I had quick service the next day, so I can't complain. They have been a good investment for me, and the service is good. The people that come are professional and friendly.

5 years ago

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Verified Customer

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Terry

This company has been excellent. I've used them twice for my washing machine and microwave. I filed the work order and got a response email back quickly. The tech responded quick as well, and I couldn't have asked for anything better. The technicians were very prompt and professional.

5 years ago

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Sandra

I had an issue finding a contractor in the area, and their customer service team wasn't very helpful about that. Once I needed my air conditioner fixed and they couldn't find anyone and left it up to me to find someone to fix it. I had to replace my washer and they first offered me $250 to help cover the cost, which wouldn't cover it. Eventually they gave me a sufficient amount of money to buy one.

5 years ago

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Verified Customer

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Maria

A friend recommended I use Choice Home Warranty and I've only had to use them once. My claim was very well handled and they provided prompt service. They sent a very professional company out to take care of my problem within a matter of 12 hours that they took my first phone call.

5 years ago

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Verified Customer

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Claudia

Choice was cheaper than the previous company I had, and I haven't had any problems with them since switching companies. Overall it's been a very positive experience. Our stove went out and they offered to replace it. They always get good people to come out and I haven't had any problems with having to pay them.

5 years ago

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Verified Customer

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Lori

Their customer support team was very responsive and quick to get back to me. I had an issue with my ice maker and they sent someone out within 24 hours and did a fantastic job fixing it. They have a good value for the quality people they send out. I also appreciate their quick response time.

5 years ago Edited January 10, 2024

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Verified Customer

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Janet/ Randy

I like that I can contact Choice's customer service through email or phone and they are always very professional. When I needed my furnace fixed, they sent someone out right away. It's nice to have someone else finding servicemen for you so you don't have to.

5 years ago Edited January 10, 2024

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Verified Customer

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Michelle

It's been a very pleasant experience having Choice Home Warranty. They are very efficient and send out excellent technicians. When my air conditioning didnt' work they sent someone out the next few days and fixed it immediately. The service I receive is always very great.

5 years ago Edited January 10, 2024

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Verified Customer

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Brenda

I wasn't happy with my previous home warranty company, so I went with Choice. I've had two claims with them so far and they've been very responsive. I've had good luck with all the repairs with no problems. Their service calls are very reasonable and I feel like I'm getting quality repairs.

5 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

Every time a technician comes out to fix something, they come on time. Because of COVID, I have to wait a few more days for someone to come but they are very pleasing people. They are a very friendly company and always try to call you back when you have questions.

5 years ago Edited September 14, 2021

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Verified Customer

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Richard

I went with Choice Home Warranty because they had a great deal. Everyone I work with has been very professional. I submitted a claim when my oven locked in the open position and they sent someone to fix it quickly. The technician was able to fix it within 20 minutes!

5 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

I went with Choice because they were inexpensive and provide excellent service. I get the support I require from them and I haven't had any problems with their service. I wish that I got the same technician for each service, but they send out different people from other companies each time.

5 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

We have had nothing but positive experiences with this company. They give prompt and excellent service. They sent a man out within 24 hours after we submitted a claim, which made me happy. Everyone who works there is very professional and kind.

5 years ago Edited September 14, 2021

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Verified Customer

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Patricia

So far, everything has gone well except for one thing - I thought my water softener was covered but it isn't. I wish they would go through everything that's covered with you before signing up. The servicemen that come out are always very knowledgeable and polite.

5 years ago Edited January 10, 2024

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Verified Customer

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Michael & Michelle

Choice Home Warranty's customer service team always answers the phone quickly. They get back to me right away. Once when my air conditioning went out, I called in and got a ticket. They called me back within a day or two and had someone out the next day to fix it without any issues.

5 years ago Edited January 10, 2024

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Lu Ann

Excluding one vendor, I’ve been very satisfies with the people they’ve sent and developed a relationship with them over time. I’ve had good experiences with their customer service and two instances when I did not receive good customer support. One was this last summer when a vendor came to my house and there was an issue and I called to get another person sent out and they would not. It would be nice if it were clearer what was covered and not covered.

5 years ago Edited January 10, 2024

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Verified Customer

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James And Sherry

I think they are very trustworthy. I think it is very good to have something that is not expensive. When I had a problem with the heat pump, I called and they got a climate control person out here the next day who went over the whole system. I was extremely pleased that they picked someone who knew their business.

5 years ago

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Linda

I like that it gives me peace of mind. I’ve called them twice and both times, they responded immediately. The first time was for the stove and dishwasher and the second time it was for the air conditioner. The guy for the ac didn’t return in a timely manner but when I called them he was came out within twenty four hours. I am happy with it though it is a lot of money if you don’t use it.

5 years ago Edited September 14, 2021

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Verified Customer

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Rick

So far it’s been really good. I don’t have any problems. Sometimes you have to jump through some hoops a few times but my last two claims for my garbage disposal and garage door opener were super easy. Usually they respond within twenty four hours. Overall it’s been a good thing to get.

5 years ago Edited January 10, 2024

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Audrey

I saw Choice advertised on a Christian television station so I thought it would be good thing because it was a Christian station so it must be legit. I’ve only had one bad experience. The people on the phone are great but the person who was supposed to come out to fix something didn’t fix it. When I complained they did send someone else out who did fix it. I didn’t have to pay an extra seventy five dollars.

5 years ago Edited January 10, 2024

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Verified Customer

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Anthony

We’ve used the warranty three times and the people that were sent out have been very good and very friendly and very knowledgeable. The problem is always taken care of. We’ve had a couple of delays but that wasn’t their fault. It was nothing out of the ordinary.

5 years ago Edited January 10, 2024

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Anonymous

I’m pretty satisfied with Choice Home Warranty. I think I made the right decisions to sign up for another year and a half. I needed it for my water heater. I thought it had gone out but it turned out all I needed was a temperature adjustment. They were really helpful. They cover a lot of appliances.

5 years ago Edited January 10, 2024

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Verified Customer

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Satya

Even with the pandemic they are trying to help. When they can’t find local contractors immediately, they are very helpful and try calling contractors for the work. They get things done as quickly as possible. I haven’t had much trouble anytime I put in a request. I get the correct people on time. The price is good and the service is good.

5 years ago Edited September 14, 2021

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David

Quick service that is pretty easy to get scheduled. They are very responsive and quick to action. I’ve used it twice for heating and air. The first contractor didn’t do much but the second did a very thorough inspection and found some loose wires to fix.

5 years ago Edited January 10, 2024

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Verified Customer

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Patricia

It's a good deal and they are very prompt to answer when I put in my claim. They select good people to do the work. A couple of months ago my dryer broke and the technician came out within two days. It took him a while to get the part but that wasn’t choice’s fault and I was still very happy that it was fixed.

5 years ago Edited January 10, 2024

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Kathleen

Their customer support is quick and efficient. The companies they send out to us are very reputable and we haven't had any problems with them. The last time we've used the warranty for our stove and they ordered a part and fixed it. It's working great now!

5 years ago

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Wayne Moore

Great company however at this time they are having a hard time finding repairmen in my area " due to corona ".. started a job and have not finished it after 2 weeks of waiting.. first time I have had this problem , not the norm for Choice.g

5 years ago

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Verified Customer

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Freddie

I’ve had to call a couple of times and you are really prompt and jump right on things when I call. I’ve used it on the plumbing and my tub leaking and you were prompt. It did not take a long time for a technician to get here.

5 years ago

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Connie And Stephen

I had another company and they were not working out because they were awful. Choice, in my experience has been responsive. They have helped quickly getting me someone to do the repair for our AC which was a good thing because it was a warm time in Houston Texas. It was a very nice experience.

5 years ago

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Roger

Repair company they sent out for my problem with my garage door was excellent. The service was excellent but there was a feature that was covered that was not. I have had bad experiences with a different home warranty company.

5 years ago

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