Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Freeman Memphis, TN

The one complaint I have with choice home warranty is I asked for a official build from the contractor on my most recent repair and I never got a return call back. I submitted an email to choice with the same information but never heard anything back. I have let it got at this point but it was disheartening for me to find out the scope of work that was completed by the contractor. I’ve used my warranty at least three occasions since we purchased our condo and I have been impressed that they do get back to you in a reasonable amount of time, within a 12 hour period.

5 years ago

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Verified Customer

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Anonymous Old Hickory, TN

I’ve had nothing but positive experiences since I’ve had it. I purchased it from my realtor. Every year for the last 2 years, I’ve had trouble with my air unit and I’ve been able to have someone in my home in a timely manner.

5 years ago

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Verified Customer

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Angela Buda, TX

They are the top rated warranty because they are very responsive and have quick turnaround times. The air conditioner was left open. The other company couldn’t figure out what was wrong but they came out and fixed it pretty quick. It took less than a day.

5 years ago

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Verified Customer

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Barbara & Vidal Manvel, TX

Our dishwasher was having dishes fall through and the motor was not cleaning dishes and a fellow came out and evaluated it. They decided to replace so we ended up with a new dishwasher, which is wonderful. They reimbursed towards buying the new one. Everybody that has worked for us, has been excellent, with the exception of one who didn’t complete the work and charged us out of pocket. Choice said we should not have done that, we didn’t know that wasn’t the policy, so we are waiting to resolve the problem to get reimbursed.

5 years ago

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Verified Customer

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Maria Milwaukee, WI

The service is completely inconsistent. It could be wonderful but it could be just awful too. Wr had an issue with our over and the technician was incredible, he knew what he was doing when he came in, left and ordered the parts and came back and installed and then was done. We has a problem with or toilet. He came said he needed different parts came back in a week and it still didn’t work and it has been three weeks and still is not done. We’ve had a number of propertied insured and there are confusions over where the services are needed. I don’t feel like I get a lot of feedback form them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, for review.

Jun. 26th, 2020

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Verified Customer

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Michael Cypress, TX

It was recommended by my realtor. The service company came out and took care of the air-conditioning not working correctly. The company they sent felt comfortable and they were very professional and knowledgeable. I am renewing my policy because I am satisfied with it.

5 years ago

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Verified Customer

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Florence Harrisburg, NC

The price of the deductible is good and the monthly payment is very affordable. They do great work. They come on time without a long waiting period. The representative you talk to is very knowledgeable on what is going on. Everything that is in their contract is true.

5 years ago

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Verified Customer

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Yolanda Hampton, GA

I worked with American Shield the reviews were better with Choice Home Warranty so I switched. I put in a request and I received an email immediately that the request was received and then another confirming a vendor picked it up and scheduled an appointment date and time. Everybody is polite and efficient so I have no complaints.

5 years ago

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Verified Customer

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Lloyd Abbeville, AL

They have the best price and are the best rated. They always have been very efficient in taking care of the problem. I’ve only used for a few things and they have been very quick and professional. The people for the most part are top notch.

5 years ago

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Verified Customer

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Darrell Granbury, TX

We recently used the warranty on a dryer and it went fine and we also used it on the air conditioning and they repaired it. Anytime we have had to contact them, the response was pretty quick. I think everybody should have it.

5 years ago

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Verified Customer

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Ronald And Laura Rockwall, TX

Recently we moved into our condo and the air conditioning was not working properly and they were very good and professional even when it came to dealing with the coronavirus, they made sure they were protecting us. They communicate well with the customer.

5 years ago

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Verified Customer

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Ronneece Pflugerville, TX

The only downside is the appeal process can be a bit of a mess but they cover a lot of things other home insurance companies do not. They are usually pretty clear about what is covered and what is not but they don’t always understand what they problem is so it the appeal process can be slow. They’re really good. I appreciate the things they do. I have three service men coming over tomorrow.

5 years ago

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Verified Customer

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Jacqueline South Boston, VA

I have always been satisfied with them because they are very prompt and have an open line of communication. There is always room for improvement but they are fast and the technician came out and did exactly what he said he was going to do.

5 years ago

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Verified Customer

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Jeffrey Fort Washington, MD

Positive experience. Keep up the good work choice. Price is reasonable and good customer service. They are on time and respond to my claims. The job was completed but they do need to upgrade the workmanship in my area. They shouldn’t have to get someone from Delaware to work in Maryland.

5 years ago

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Verified Customer

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Robert Gainesville, FL

It’s a good company that provided a valuable service. It is cheaper than American Home Shield and my requests are responded to and generally accomplished with a short period of time. The policy penalized maintenance issues, and that is somewhat troublesome for me going forward because I wasn’t aware I had to keep p a manufacturer’s maintenance regiment for the services to be provided.

5 years ago

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Verified Customer

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Lydia Las Vegas, NV

I’ve had them for several years now and I trust Choice is giving me the best deal and value for my money. I like the service they provide. They’ve always been very quick and efficient when I needed help. If anybody is looking for a good home warranty, they should try Choice.

5 years ago

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Verified Customer

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Joanne Eden Prairie, MN

The price is the best. They gave me all the information I needed to be comfortable to keep me up to date. The technician they sent for my aid conditioner and furnace was very skilled and knowledgeable and I did not need to replace it.

5 years ago

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Verified Customer

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Anonymous Westerville, OH

They’ve been responsive to the couple of requests I’ve had and they’ve responded quickly. we just moved into this house and the filter for the pool was leaking and they had someone come out and replace it so it works great.

5 years ago

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Verified Customer

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Bonnae Houston, TX

I used them before and they were good so we chose them again. They are right on top of every claim I have made. Just recently, when my air conditioning was out, they got someone scheduled to come out that was very professional and got the job done.

5 years ago

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Verified Customer

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Patricia Louisburg, NC

I recommend choice to anyone. It is worth the money. I was able to use it to get my stuff repaired and when there was a case they couldn’t repair it, they sent a check to partially cover replacing my appliance. When I call customer service, I am able to get my question answered and anything I needed completed within a reasonable time frame.

5 years ago Edited January 10, 2024

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Verified Customer

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Jacob New Braunfels, TX

Choice is cheaper than the competitors and they cover the same amount of items. I’ve only had to file one complaint and they were fine, they sent a technician to replace my disposal unit. They didn’t do any arguing about it.

5 years ago

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Verified Customer

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Jhon Orlando, FL

I like the price and it is always easy to get a hold of customer support when you need a repair. They set up an appointment, usually within seventy two hours, so that is really good. Couple of weeks ago, my garbage disposal broke and they came out and replaced it. Everything is great.

5 years ago

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Verified Customer

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Gertrude Gulf Shores, AL

Technicians are very punctual and professional. Customer support is always available 24/7 either by phone or by internet. The technician even come out on Memorial Day which surprised me. He told me a needed a new water heater and it was approved in a week. I did have to pay extra three hundred dollars for it.

5 years ago

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Verified Customer

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Janis Bradenton, FL

I’ve been impressed with the local contractors that they have sent. I think they do a good job of partnering with the right people. We’ve been very satisfied with it. I have used the warranty 3 times and they have been able to have the problems fixed.

5 years ago

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Verified Customer

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Leonard Aurora, CO

It’s been so long. They have the best deals. They have always taken care of me. I like the feedback about who the service provider is going to be with a with a couple of hours. Even when they weren’t able to take care of the problem, they still suggested a vendor.

5 years ago

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Verified Customer

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Annie Indianapolis, IN

Good customer service and promptness. They were very prompt when I called about my washer not working and they got someone out the nest day and things went pretty smoothly. They bought me another washer because it was 12 years old.

5 years ago

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Verified Customer

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Charles Mesa, AZ

My daughter has Choice Home Warranty and I thought it was a good warranty plan so when we bought our house, we also choose it. When I use the warranty, I get a quick response. The technicians come out in a timely manner and get the job done.

5 years ago

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Verified Customer

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Wayne Saint Louis, MO

We made a phone call and they took our address and the next day we had someone coming out to check out our appliance. Very fast service and very nice man explained what was wrong and said somebody would be calling us and following up and that's exactly what happened. They're very punctual and so far have done everything they said they would.

5 years ago

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Verified Customer

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Brenda Saint Louis, MO

The last time I used it, the guy from Chesterfield came out and took care of it. They had their mask on, everything was efficient because we were under the coronavirus pandemic. Every time I need something, they provided sufficiently and the guys come out within two days and basically do what I need done.

5 years ago

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Verified Customer

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Susan And Brent Fort Worth, TX

They offer quality providers to come in and do the repairs. When I first called them, I had the experience just talking to one individual and they completely assisted me and gave me their phone number to call back. It was really nice to have that one-on-one stuff.

5 years ago

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Verified Customer

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Vicki Roy, UT

We've used them twice and both times the represetnative was very professional and very helpful and got the technicians out to our home very quickly. We had a water softener and they were able to repair it and we didn't have to replace it. They were very good about it and got a correct technician out here that was able to solve the problem.

5 years ago

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Verified Customer

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Cleo Oklahoma City, OK

So far the servicemen are very good. I used it about two months ago when the drain hose in my washer went out. And I used it again about a month ago for electrical work and they fixed it right away. Very quick service. They respond fast.

5 years ago

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Verified Customer

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Duane Zephyrhills, FL

One time, last fall, I called and talked to a customer service representative. I scheduled the appointment and the third party that they used never showed. Choice never contacted me to let me know what was going on so I missed a birthday party of my cousin because I was waiting on the technician to come out and it was supposed to have been that particular week. I had to wait three days later for the technician to come out. The communication system has failed with Choice and the third party they were using. Choice never followed up to find out if the technician came out. All they did was leave a message and expected that whoever on the other hand got the message. So I'm very dissatisfied with the service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 3rd, 2020

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Verified Customer

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Mary Ann Katy, TX

I had a pipe leak in my home and the plumber cut my sheetrock out and fixed the leak. They took care of the problem in a quick and orderly fashion. They're very courteous and the people they sent out were very courteous and did a good job.

5 years ago

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Verified Customer

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Gerald Grand Junction, CO

The two jobs that I requested for service, within just a few short hours I had a response from choice and I got service the very next day. So it was speedy and efficient and took care of our needs immediately. The quality of service is top notch. The technicians are reputable people and I'm totally satisfied with the work that they did.

5 years ago

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Verified Customer

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Erica Desoto, TX

I never had a bad experience. The people were very professional and knowledgeable about the product for the area of their expertise. Their customer support were helpful and knoweldgeable. They also gave me information as a consumer how to prevent long term ewar and tear and keeping me abreast of what's new with the parts or products.

5 years ago

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Verified Customer

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Tim Desoto, TX

I've used them a few times for some problems I had and they've always been extremely timely. It's never more than a half hour and the technician who is going to come contacts me and they always tell me up front when they're coming and call me before they come. They've laways gotten the problem fixed.

5 years ago

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Verified Customer

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Jeff Rockwall, TX

My most recent experience, I called in the claim and it was sent over from Choice to a local carrier. The local vendor manager would not come out or service any and Choice just put me in the middle and nobody would come help me. It took me about ten calls and they did end up paying me butwas pretty tough to get anyone. Choice is blaming the vendor. Again, they ended up paying me, but it took so many calls and nobody would respond to me and it took a lot of excalation and unnecessary conversations to do the right thing.

5 years ago

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Verified Customer

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Elaine Happy Valley, OR

I like the quick response, whether it's doing an email claim or whether it's getting on the phone and talking to someone, they've been quick, friendly, and competent. As well as our technicians for the most part. I had one that was very very poor, actually broke more than he fixed.

5 years ago

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Verified Customer

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Lucy Phoenix, AZ

I just used it recently for a washer and dryer. They were quick to answer. I had to wait around for them to get back to me. They got back within a couple of days and already had a service provider ready to take care of my problem. They take care right away.

5 years ago

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Verified Customer

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Kevin & Sonya Ocoee, FL

The first time it was one of the toilets in my house. They got somebody out ASAP and the guy came on time and completed the job. They're pretty efficient. The whole sign up process and when I actually had to use it the first time. They were professional. They cover what they said they'd cover.

5 years ago

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Verified Customer

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Thomas Jackson, TN

The only claim I've had was taken care of the next day. The air conditioner was making a loud racket. I called Choice Home Warranty and they got back to me the same day and had n appointment set up the next day. Problem was taken care of.

5 years ago

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Paula Palos Heights, IL

My microwave went out and they sent soembody out right away. Unfortunately they were not able to fix it or repair it because it was an older model but they did give me money that I agreed to. IT was not enough to buy a new one but it was more like less than half the price because of the age of the microwave which is pretty fair. They've always been timely, especially when I had two issues that happened during the COVID-19. They were prompt in finding me someone and the people came out to help me.

5 years ago

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Verified Customer

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Paul Denton, TX

I needed it for the dishwasher. The guy came out within two days and about two days later he was back with the part and put it in. The other one was a garage door and he fixed that no problem. Very satisfied. Everything has been very efficient and they've done what they said they would.

5 years ago

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Verified Customer

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Patrick San Antonio, TX

There have been a couple of mix ups but it has been pretty good. I needed to get my AC serviced and they sent some people to replace it and diagnose the issue. They fixed it. They were able to order the part and get it fixed. It took maybe 4 or 5 days. The only problem that I had was they didin;t want to provide a leak fix option for the air conditioner. When they fixed it, they did replace the part and charge it with freon so in that case there was a partial soution. They contracted with pretty good men and they're pretty quick and coordinated the service.

5 years ago

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Verified Customer

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Janet Cleveland, TN

I've used them several times with air conditioning units and heating. I have four units in my house so it's been several times and they have always come through and repaired them. They have also replaced the refrigerator and had some repair work on plumbing and my washer. Lately, it's been very prompt but at first it was difficult to get people out to work.

5 years ago

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Anonymous Haslet, TX

The service people that were sent out were good this year on the microwave and on another air conditioner repair. They fixed the issue that apparently last year's person just replaced freon a different air conditioner. This person found out it was a leaking valve which was a very cheap part but at least he got it fixed and put some more freon so that was good.

5 years ago

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Verified Customer

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Julie Lake Cormorant, MS

I've used them a couple of times and I usually get a call bak the same day with somebody to come out and fix whatever I need. My washing machine broke and I called and that same day they set an appointment for me. The guy came out the next day and now I'm waiting for parts to come in. They take care of me and their response time is really good.

5 years ago

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Verified Customer

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Victor Kuna, ID

Refrigerator problem was fixed. My ice maker went down, I called him and within three days my ice maker was put back and function. The deductible I have to pay is cheaper than other companies. The people I contacted were very professional and get right to it. Within an hour I got a call from a contractor. They do what they say they're going to do.

5 years ago

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Paula Norman, OK

They are always out here when they say they're going to be out here and they did a good job. My dryer went out and they sent somebody out in a couple of days. They always call you back and let you know of the appointments and stuff.

5 years ago

Choice Home Warranty Reviews