Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Susan Memphis, TN

I sell real estate and had a listing that needed some repairs. They sent a great plumber. They took care of everything, came back when they were supposed to and called me when they were supposed to. They did what they said they would do. They sent great people that took care of me.

6 years ago

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Verified Customer

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Blanche Selma, NC

The only problem I have with choice is that if you have an emergency or something happens on a holiday or a weekend nobody can come out until a business day. A couple of weeks ago I used them for my heat. I had to keep calling them to get someone to come out sooner. The guy did come out on a Sunday and it only took the guy a few minutes to get it started.

6 years ago

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Verified Customer

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Iwona Elmwood Park, IL

My washer went out and I decided not to fix it so they sent me a portion of the money to purchase a new one. They are very responsive and do as promised. I would recommend them to anybody who needs a warranty for home appliances. This is a great company they always deliver.

6 years ago

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Verified Customer

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Joslynne Stockbridge, GA

I've used them several times. Last year it was really hot out and my air conditioning went out. I called them and they responded the next day and everything was repaired. They get things done. They respond timely and they send companies that are qualified to do the work.

6 years ago

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Verified Customer

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Cheryl South Bend, IN

They have been able to accommodate me with their services. My furnace went out and they were here within a couple of days and worked around my schedule. They've been responsive and paid for everything that's needed to be done.

6 years ago

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Verified Customer

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Michael Las Vegas, NV

I've attempted to use my warranty and found out on at least two occasions that the problem was not covered by the policy. On other occasions I have had excellent service in a timely manner. I don't believe that everyone they contract with is necessary the best in their business. I am very satisfied with the ease of contacting an agent when I have a new claim.

6 years ago

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Verified Customer

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Mike Oceanside, NY

My furnace stopped working. They contractor came over and diagnosed the problem. He came back the next day with a new part and everything started working fine and it's been working since. I've only had problems with one contractor who told me he couldn't make it after I had waited a day. Choice gave me a new contractor who came the next day.

6 years ago

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Verified Customer

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Stephanie

I've never had a problem. I've always gotten service within a day or so they've even replaced a couple things for me. They always assigned somebody right away. I did once have someone I didn't like but I request not to assign that person again. Their prices have been consistent. For the amount of times I've used them I think it's pretty good.

6 years ago

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Verified Customer

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Monique

My real estate agent told me to go with them. I don't have to wait on hold long and they easily solve my problems. I called two weeks ago about my toilet and they said it was covered and had someone out within an hour to fix it.

6 years ago

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Verified Customer

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Anonymous

I've had it for a few years and it has worked out very well for me they gave me an awesome package. The only experience I've had was pleasant and he was knowledgeable. With customer service my only problem was I couldn't understand a lot of what the person was saying because of an accent.

6 years ago

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Verified Customer

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Mohamed

The best service. I would recommend it to everybody. They answer their calls quickly and are very clear. I had a problem with my toilet leaking and I called Thursday night and then Friday morning, I had a plumber and he fixed the problem and left.

6 years ago

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Verified Customer

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Albert

I recently filed a claim because of a dryer issue that I had and it was taken care of quickly. I appreciate the service that I get and I would to tell some of my friends and colleagues about the service that I get and recommend them.

6 years ago

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Verified Customer

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Marissa

They have very good customer service, it's 24 hours and they set up appointments quickly and have good online support. The copay is low and when my furnace broke, they were here the next morning to fix it and they had to get parts approved and they were approved right away.

6 years ago

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Verified Customer

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Eldon Lawton, OK

We didn't like the other warranty company that charged us more in a deductible and tried to fix things that didn't need to be fixed so we switched to switch and the company itself is trustworthy but the workers are not. About two weeks ago my refrigerator was making a sound and they sent a repairman, who charged me a hundred dollars instead of the deductible because he said choice was not going to pay the claim on the refrigerator and he said if anyone asked he changed the condenser, when all he did was use my vacuum sweeper to clean this little place in the back and he put in a claim with choice for the new parts.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2020

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Verified Customer

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Edgar Frisco, TX

The price is very good. I like the keep the prices the same after all the years of service. All the other companies increase the copay every year and I keep paying the 45 dollars with choice. I've only had two rejections because they were not a part of the plan but other than everything has been great. Everything goes great.

6 years ago

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Verified Customer

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Anonymous Rosharon, TX

Great service, I needed the better reliable service and competitive and they provide a great service. Customer service is great. Service is great and dependable. I used the warranty and they came out to provide the service. It's way better than competitors.

6 years ago

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Verified Customer

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Ronald Georgetown, TX

I can't say good enough good stuff about Choice Warranty. Every Time I've had to use them I was kept in the loop through emails, texts, and phone calls. The service people have always been very efficient and kept me informed when the parts where in and all the stuff.

6 years ago

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Verified Customer

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Carl

It is the best for the price. They gave me a better deal for taking care of all my products here in my home. They have been absolutely outstanding. Everybody is very professional and courteous and they work with me. Just recently the hot water heater was leaking really bad and they safely replaced the valve in thirty minutes.

6 years ago

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Verified Customer

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Dave

They actually cover a lot more than other home warranty companies do. I have a furnace that just went bas and they covered the ductwork and everything. They are really good to work with. They don't hassle me about anything, they just get someone here really quick to fix what I need fixed.

6 years ago

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Verified Customer

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June

I shopped around and found choice was one of the best warranty companies. They are expensive but it's reasonable, you get what you are paying for. They've always responsive and it's seamless. It's very helpful for minor repairs in the house.

6 years ago

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Verified Customer

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Stephen

Choice Home Warranty has erased and eliminated stress from my household when something isn't working and that is a major relief. It is immediate response. I submit a claim and the service is here immediately. The service is prompt and the service people are polite and skilled.

6 years ago

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Verified Customer

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Aubry Bagshaw

My recent experience with my furnace repair was seamless. The repair company was prompt and communicated effectively. I only went the one night without heat in very cold temperatures here in Utah, and that was important to me.

6 years ago

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Verified Customer

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Melvin Thomas

Appliances covered and customer service. They have all always provided technicians that have responded within a reasonable timeframe that resolved my issue. I had had 3 appliances professionally repaired as well as an air conditioning unit. I am very pleased with their service.

6 years ago

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Verified Customer

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Anonymous

I have used CHW for several years and been very satisfied, but 2 of the last 3 claims have been nightmares. Do they not vet the contractors they send to our homes? And once a contractor picks up a job request, CHW is through with them; they offer no help if there are problems with the contractor. My latest claim was for a plumbing problem which was an emergency. CHW sent me a message that the plumber would l arrive in 7 DAYS! I called the company direct and they had someone to my house within an hour. Unfortunately, their service after that point was a nightmare. Three months later, the project is still not completed. I'm hoping that CHW will drop this company from their list of contractors.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 4th, 2020

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Verified Customer

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Sylvia

They are efficient and speedy. They sent out a carrier and they do a professional job. We had a plumbing issue with my best friend's sink and the company they sent out checked my toilet and my water running. Their professionalism was top. They listen, they talk to you, and explain everything to you and the service is just good and excellent.

6 years ago

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Verified Customer

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Hermetria

I used the warranty for my dishwasher and when they came out, they found that the dishwasher was unserviceable so they replaced it. But the amount they offered me to replace it, I didn't feel like it was a reasonable amount. I feel like the network of service providers they use is a quality network. I haven't had any issues with the actual people coming out to do the work.

6 years ago

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Verified Customer

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Anonymous

They've always been very prompt answering the phone and getting the technician that is needed in my home. I had to use my warranty because my washer would not work. I called Choice and they had someone call me back within twenty four hours to set up the appointment for the following day with minimum money coming out of my pocket. There's so many things that Choice Home Warranty does not cover what's in their plan compared to others that I've called.

6 years ago

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Verified Customer

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Candice

They are quick and take care of the problem within a day. I used it a couple of days ago on a Sunday. I called Saturday and the tech was there on the Sunday. I've called twice to get an invoice because they are not following through with them.

6 years ago

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Verified Customer

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Anonymous

I've used it twice and they did what they were supposed to do. I just thought it could be a little quicker. I was without a furnace for thirty some hours. I know it was a Sunday when it broke, but I thought, well maybe they could find someone to come out on Sunday and look at it.

6 years ago

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Verified Customer

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Carla

Several instances they were not able to help me with the issues I had. My air conditioning was leaking water and they sent people that could not resolve the problem and instead of sending of sending me air conditioning people they were sending me a plumber and when I needed a plumber, they were sending me air conditioning people and I was going back and forth and paying forty five dollars each time. People could not understand it was just a pipe that was blocked and somebody needed to put a stick in there and fix it. They send technicians that are not well qualified to do the job and I ended up paying twice.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 3rd, 2020

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Verified Customer

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Veronica Scott

The company is fast and efficient. There is no delay in between the call and the scheduling. I have made 2 service calls and both were handled expeditiously. I am satisfied with the way Choice Warranty has treated me as a customer.

6 years ago

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Verified Customer

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Celia Jacksonville, FL

Garbage disposal started making an clacking sound, time for Choice! Easy to make a claim, appt set! Well we'll see what happens with the service call but I've been using choice for years and whoever they send seems to do a great job! I guess I can say, to be continued...

6 years ago Edited January 10, 2024

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Verified Customer

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Alice

They are very prompt. They call me right back and usually get an appointment back right away. They only thing I was disappointed about is that my AC heat pump went out and they said that the compressor was not covered. In the end the did give me $500 towards it but it did cost me over $2,000. Another time my garage door wasn't working and they came and fixed it. The service man was very prompt.

6 years ago

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Verified Customer

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Pat

I have had great experience with this company. The service has been excellent and the technicians that have been sent have been excellent. They come in, they're very professional they clean up after themselves. Just excellent service the pricing is good.

6 years ago

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Verified Customer

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Vanessa

I like that I have someone to go to and I don't have to search for a handyman if I've got an issue. I've had a couple of issues nothing major. One time I expected my AC to be covered but they denied coverage. There have been times I've needed assistance and they've got somebody right out. They respond quickly but a couple of the people that have come out maybe they weren't vetted but they weren't up to par.

6 years ago

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Verified Customer

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Mansoora

I have a recent claim and it has been several months and it hasn't been resolved. There has been a huge gap in between the time when I email them and the response I get. My water heater stopped working and a plumber was sent to fix it. He tried to fix the problem but he had to order a part. He came back after several days and replaced the part but the problem was not solved. I was assigned a claim representative that responds very slowly. She gave me the phone number of the same plumber. He came out again. He tried to fix another part. He said it is the boiler that needs to be changed but he's going to try his best to fix it without changing the boiler. This was the only time I had this problem most of the time they are pretty prompt.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Verified Customer

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anonymous

They want you to file the claim online and it's hard for me to do stuff online. I think they need to be a little more understanding of that. I used my warranty for my air conditioning and the people that choice sent me walked off the job. I never got a bill, they told me they'd get back with me in a couple of days and I when I called I just got voicemail. I was never followed up with by choice warranty even. They usually follow with an email or questionnaire.

6 years ago

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Verified Customer

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Thomas

You guys have been very good most of the time. There was one-time last year but I understand that you change the policy a little bit and I had a heater go out I had you guys come out look at the heater and they said it had a faulty gas line. Unfortunately, that component in the heater wasn’t covered. That was the only issue I have ever had.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Verified Customer

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Glenda

I got up on a Sunday morning and realized my heater wasn't working. Choice answered my call timely and said they had a service man in the area that would be in contact. He called me within an hour and came the same day. It was awesome. They were professional. I was surprised how quick it was.

6 years ago

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Verified Customer

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Diane Lexington, SC

I like everything about Choice Home Warranty. They're a good company to work with. I have recommended them to several of my family members. I've had several issues since I have become a customer and I don't have to be on the phone very long and they take care of the issues right then.

6 years ago

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Verified Customer

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Anonymous Hollywood, FL

Choice Home is a reliable company and I've had no issues so far. The price is reasonable and the I get service the following day. Last time I had my dryer and refrigerator break so the technician came and fixed the problem and I was happy with the service.

6 years ago

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Verified Customer

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Louis Humble, TX

We're had several bad experiences but we have had more good than bad. Sometimes they send out the wrong person when they are unconfident but when they do send out the right people, they do a very good job and are very polite. Sometimes it takes longer than we expect but the last time we used the warranty, they came right away and fixed the problem immediately.

6 years ago

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Verified Customer

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Isaac Mesquite, TX

Just recently I had to use the warranty because my AC was messing up and wasn't blowing heat and I submitted a claim online and it was fixed immediately no issues. It has always been quick and no hassle. Always efficient. They are always professional towards me.

6 years ago

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Verified Customer

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Michaelann

I have asked somebody to come and deal with a problem or try to find someone to come. In the end, they couldn't actually fix it, but they did what they were supposed to do as I understand it. I felt that the contractor who came really did his best and that's a plus.

6 years ago

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Verified Customer

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Cecilia

I have had one call to the customer service and they were very responsive. They sent a person out to fix it. It was a simple fix but they took care of it. I had to call them and they referred me to another company. The guy came out and did it. I paid the service charge and that was it.

6 years ago

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Verified Customer

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Raymond Merritt Island, FL

I've had mixed results with the customer support. I had one to two claims that weren't allowed so I really didn't agree with it but overall, it's been good. I've had Choice Home Warranty for probably two years now because we were moving into a house and since I didn't know anything about how the house was maintained, I got Choice Home Warranty so it would give me a little peace of mind in case anything broke down. The old air conditioner broke down but it turned out to be a part that they didn't cover. They gave me a couple hundred bucks just to make me feel better. They fixed my pool filter and that was fine. I had another problem with the pool and they said that I had reached the maximum limit and they were only going to give me a hundred and thirty dollars to fix that problem so I didn't even follow through on that. The quality of service have all been good technicians and fixed what needed to be fixed. Based off of the coverage issues that I've had, I'm probably not going to renew with them.

6 years ago

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Verified Customer

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Emma Birmingham, AL

They took care of all of the job that I needed to have done. I had water leaking with my water bill going up and they came out and fixed it. Their people were friendly and when I called in, they were friendly, so I had no problem.

6 years ago

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Verified Customer

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Kirk Marion, IA

My dishwasher broke down and they fixed the problem. Initially, they tried to sell me a bigger package. The guy was super persistent, like a car salesman, even though I told him, he would not stop talking so I had to hang up on him. I wasn't very impressed with that. When I filed a claim for my dishwasher, I got this email that said "sorry, we can't find anybody to fix your dishwasher, can you find somebody yourself and we will reimburse you within thirty days?". But that was not acceptable for me so the next day, they magically found somebody and the person that they found to do the dishwasher, they came and checked it out and they misdiagnosed it and ordered the wrong part to fix it. So that took a week to get the part in. And then to get the right part took another week, so it was almost a two or three week process. They did get the dishwasher fixed.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 20th, 2020

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Verified Customer

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Robert Wichita, KS

They've been helpful to me and respond to problems I've had with my unit. The last one that I used was not a part of their program apparently. You need to read the fine print when you purchase a home warranty. The repair done apparently was not covered by their warranty. They've been very good to me about taking care anytime I need a repair.

6 years ago

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Verified Customer

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Debbie Lakin, KS

Choice Home Warranty answers my calls every time I have called and they will call you back. I used it recently on my furnace and they were very good to help me with that.'They don't put you on hold and make you wait. They get back to you promptly.

6 years ago

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