Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Rosemary Schlesinger

To make this short and sweet, we had a problem with our refrigerator. I called Choice. They sent an excellent serviceman who was very good. He had to order a part and the next day, he came with the part and fixed the problem. I only had to pay my deductible. Honestly, I was very pleased.

6 years ago

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Verified Customer

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Ida Torrez

They do a great job. They treat me like I''m their most important client. I file a claim that morning and by mid morning they have an appointment set up for a service repair. Awesome people. Awesome company. I refer them to my family and my friends.

6 years ago

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Verified Customer

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Roberto Casa Grande, AZ

Really good warranty. Customer service and everything was really good and whoever we talked to took the time to explain it. They are really helpful and polite. I think it's a little too expensive but that's my only complaint.

6 years ago

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Verified Customer

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Grace Essex, MD

Choice is a little less expensive than American Home Shield, who I was formerly with, and I wanted to save some money. The response time was not as good as American when I requested service. I tried to get a mechanic out here to service my clothes dryer but he forgot to come so they had to reschedule a different one and then I had to wait for parts. When I complained about the situation, they did try to rectify the situation. I'll see how things go and I might go back to American Home Shield.

6 years ago

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Verified Customer

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Frances Detroit, MI

I love the program and look forward to being a long term customer. They respond quickly and resolve everything quickly. I was having problems with my air conditioning and they told me they would schedule someone to come out on Wednesday but that didn't happen, they came out earlier. I was very pleased that they got to me right away.

6 years ago

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Verified Customer

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Ronald Philadelphia, PA

Been with them seven or eight years now and they seem to take care of everything. When I have a problem, I call them and they get back to me within a half an hour with a name. Most of the time the people they send are good, though every once in a while they send somebody where I know more about what they're doing then they do and I tell them to leave and call Choice to tell them to send somebody else.

6 years ago

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Verified Customer

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Richard Maryville, TN

Very responsive each time I've called. They email me when someone is on the way. My AC wasn't working properly I called choice they got a guy out 3 different times and it got fixed. Another time my heat exchange needed to be replaced and they sent someone out right away.

6 years ago

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Verified Customer

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Hunter And Amanda

Great customer service. Good price. I've been a customer with them for over 10 years. Very reliable, easy to use, I like everything about them. My garbage disposal went out. They sent someone over right away. They couldn't fix it so it was replaced. It got done in a timely manner.

6 years ago

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Verified Customer

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Nancy Smithville, MO

We needed to use our warranty on our dishwasher, refrigerator, and our hot water heater. They came out and did a thorough job fixing them all. They've been very prompt very courteous very friendly and their warranty works perfectly.

6 years ago

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Verified Customer

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Suzanne Charlotte, NC

Just recently I had to use them for an HVAC issue and they were quick to respond quick to schedule and stayed on top of the contractor that they sent out. Overall it was a positive experience. They were very responsive and helpful.

6 years ago

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Verified Customer

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Pauls Shelby, NC

Our other home warranty company kept going up and up in price and we couldn't afford it anymore. We heard very good things about choice. They are very polite they let you know what's going every step of the way and they have good customer service because they check up after the job is done.

6 years ago

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Verified Customer

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Theresa

They cover a lot more appliances than any other company. I needed to use the warranty for my washer, dryer, and plumbing. They came out and continued to come out until the job was finished. They send out professional people and email quickly and call you to follow up.

6 years ago

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Verified Customer

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Mary Centerton, AR

I've only used choice once. The technician came out the very next day he fixed what was wrong. They send people out who know what they are doing and the people on the phone are very polite and professional. I was very pleased and they had a senior special going on.

6 years ago

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Verified Customer

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Terry Roland, OK

Best in the business I think. I've used them a couple times one time they were there the next day another time they were there two days later putting a new dishwasher in. I've been happy with their service. They always are on time when you call them.

6 years ago

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Verified Customer

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Joan The Colony, TX

They usually get a hold of somebody for me to help me with my problem real fast. This last time I called I notified them on the Wednesday night and by Friday I had somebody here working on it. Very good service they help a lot.

6 years ago

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Verified Customer

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Eileen Boca Raton, FL

Pretty proficient and responsive. It's normally about 2 days for returns and what not. My dishwasher stopped working and I called. A week later a new part was installed. The technician was excellent it just took time to get the part in.

6 years ago

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Verified Customer

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Frances

When I call them to file a claim I usually have a response in about an hour or less. The representative they send out to do work are always very competent. Most recently I had a plumbing issue. They sent someone out to repair it but the same problem recurred. They sent someone back out the next day and the problem was fixed.

6 years ago

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Verified Customer

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Patty Glendale, AZ

The last time I used my warranty, it took a couple of days to get someone out and another day for him to come back to fix the problem. They have always been able to get a technical out to fix the problems I've had. They always return me call.

6 years ago

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Verified Customer

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Phillip Buckeye, AZ

I trust them because they are always there. They are always in communication with you. Two weeks ago and AC broke and I called them and they could find a technician to come out right away so they told me they would take care of it and that's what happened.

6 years ago

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Verified Customer

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Lisa Knoxville, TN

Every time I call with an issue, they are right on it and usually somebody is out within a couple of days and take care of the problem and they have good customer service and good people coming out to take care of the problem.

6 years ago

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Verified Customer

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Joe

They come on time immediately. They are fair. The guy who signed the contract said everything was covered but when the water heater went out and they said they don't cover it yet but they were kind enough to look over my contract and they gave me a check for the amount of money.

6 years ago

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Verified Customer

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Anonymous Wylie, TX

For a single woman, who can't do all this stuff on her own, which I am right now, I would suggest it. They gave me a better deal than the other company I had. There was a time when my AC unit wasn't working properly and the AC guy came and it didn't work so I had to pay two hundred dollars to replace a couple of long pipes and now it works. I hope more stuff gets covered.

6 years ago

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Verified Customer

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Joan Atlanta, GA

So far they've done what they said they were going to do. The service they offer is better than the other company who screwed me around. They are always available and easy to get in touch with. If I have a question, somebody is there to answer it. My air conditioning quit working and I was able to get somebody out the next day. I like the price.

6 years ago

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Verified Customer

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Monica

There is a quick response time and quick appointment times. I had a plumbing leak so I reached out online to submit a claim at about seven o'clock at night and received an appointment confirmation for the next day at three o'clock.

6 years ago

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Verified Customer

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John Lancaster, SC

My daughter is realtor and she is the one who mentioned Choice Home Warranty to m. Every time I call, they are very receptive and knowledgeable. The repairman they sent was professional and I was very satisfied with his work.

6 years ago

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Verified Customer

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Kenneth Sierra Vista, AZ

I like the product. My air conditioning went out and unfortunately, I had to wait until Monday but once they did that, they were very efficient. They respond quickly when I have questions. I think the premium is competitive with other companies.

6 years ago

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Verified Customer

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Mary Lou

Choice is more reasonable than some other of them that are out there on the market. I am pleased with them. They send people right away to get the problem fixed. They were knowledgeable, friendly, easy to contact, and helpful.

6 years ago

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Verified Customer

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Jeff And Colleen Friendswood, TX

They were recommended by the title company and they also seem to have the best coverage. We have had to use it twice so fat and they have sent someone out within twenty four hours to cover everything. They are pretty responsive and it is very easy to schedule service.

6 years ago

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Verified Customer

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Victor Dallas, TX

They offered me a low deductible when I registered with them. The young lady I worked with to get the account was very helpful and very informative. When I used Choice, the person was knowledgeable and he knew exactly what to go and he had the right replacement part with him.

6 years ago

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Verified Customer

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Mary West Palm Beach, FL

Every time I have used the service, it has been right there and good. They sent someone right away when I needed warranty on my dishwasher. I was very pleased with that. Choice seems to be a very reputable company and I hope to continue with them for a long time.

6 years ago

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Verified Customer

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Anonymous Detroit, MI

I had to call back on Monday to get my service because they weren't open. I just used it last week. My sink was clogged up and I needed help. So they called me back and found a technician. It was four days before he could come and that was very disappointing. I couldn't cook or wash things so it was very inconvenient and I was very surprised that they couldn't find one on that day. So I went online and found somebody that could come the very same day I called them. Choice said they would reimburse me and I haven't received any reimbursement yet.

6 years ago

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Verified Customer

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David Lanning Lehigh Acres, FL

CHW is excellent company to use for your home warranty. I have been a subscriber for almost 3 years; have used the service about 10 times without a glitch. If you choose Choice Home Warranty for your home service company, you won't be sorry.

6 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Miami, FL

I needed them to come check out my refridgerator after it was not functioning. I called them and within a day, they came out and were excellent. The two men that came seemed to know exactly what they were doing and they followed up perfectly.

6 years ago

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Verified Customer

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anonymous

I got this warranty to help with house emergencies since I'm widowed and elderly and can't do them myself. When I had a sewer back up and couldn't use my toilet I filed a claim with choice warranty and it took them almost twenty four hours to find a plumber and they set the appointment for a week out. They expected me to go without toilet facilities for a week. I asked if I could use my own Plumber. They said yes but he had to call them for them to approve it which he did and I got my sewer cleaned after three days. They did refund me for the plumber within 30 days.

6 years ago

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Verified Customer

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Ellen

I've had other home warranty companies that were absolutely useless. I chose choice home warranty because the reviews were very good and they were highly recommended. I had a dishwasher break. I call the maintenance person and it was not fixable I had to get it replaced. Their customer service is excellent.

6 years ago

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Verified Customer

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Dee Millersburg, OH

I had some questions about my coverage so I called my account manager and left two messages. She never called back so I had to use the general number. I reported my AC was out Saturday morning and they could not get a technician out until Monday afternoon. I felt that was a little too long to wait based on what I was told when I purchased my warranty.

6 years ago

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Verified Customer

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Danielle Zephyrhills, FL

I chose Choice Home Warranty for protection for my appliances and peace of mind. So far I've been very pleased, they were on time and provided excellent service. They were professional and knowledgeable. The only thing is the service fees I think could be better because they are high per visit.

6 years ago

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Verified Customer

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Daniel New York, NY

Customer service is very responsive and communicates very well. I've used Choice to repair my washing machine and the repairman came three times and was great but ultimately determined it was not fixable and they gave me money towards buying a new one.

6 years ago

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Verified Customer

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D Beecher, IL

They offer good coverage for the price. I had a situation where I needed service on my air conditioning unit and I was able to submit a claim and they constantly follow up to make sure I got the service in a timely manner. Their customer service is excellent, very attentive and make sure to resolve the issue.

6 years ago

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Verified Customer

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Cheryl Flint, TX

My son and his wife had Choice Warranty for a long time and they were very satisfied with it, everything worked and they always come out when they called, so I choose them for my home. They're not the cheapest home warranty on the market but they're also not the highest.

6 years ago

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Verified Customer

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Delois

The sales rep that put together my package was extremely knowledgeable and very helpful. I have no regrets going thorough him. I haven't had any complications. I called them, and they scheduled a person to come out. I was happy with the service.

6 years ago

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Verified Customer

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David Hearon

Choice has been my home warranty for many years and has provider service vendors of high quality. Such was the case with this recent request to check my LG dishwasher for water leaks. The technician was an experienced LG technician who was professional and efficient as well as afable.

7 years ago Edited November 8, 2025

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Verified Customer

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Debra Orlando, FL

They always answer and get someone out right away, it's good. The ceiling fans and bathrooms were not working, and they sent someone else to fix them. It took the person a lot of time to figure out what would work, and they got the appropriate parts and came back and fixed it. It was quick and easy for us.

7 years ago

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Verified Customer

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Asuku Oniwon

Every time I've called they've pretty much taken care of my issues - they have really good customer service. I had a problem with my fridge, so they sent out technicians. The parts to replace it were really expensive, but they made it really cheap and took care of everything!

7 years ago

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Verified Customer

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David Bemis And

Choice Home Warranty has a fairly simple and easy process in getting everything set up. They were able to beat the rate anyone else had and gave me a pretty good deal. Customer support was easy to work with, and the guy I talked to was very knowledgeable and helpful.

7 years ago

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Verified Customer

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Gwen

This company has a cheaper deductible than others. Their customer support actively responds to the customer. When I called them to fix something of mine, they came out here quickly. They didn't make us wait and quickly fixed the issue.

7 years ago

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Verified Customer

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James Fort Mitchell, AL

Compared to other companies, this one is very honest and upfront about their fees and costs. You know you're making a proper decision with this company when you sign up with them. Their customer service is so good to deal with because they inform you about all they offer and cover in their warranty, like a septic tank.

7 years ago

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Verified Customer

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Rita Green Valley, AZ

Value for your money I purchased a home warranty after my brothers -in - laws recommended that I do so! My husband passed away & I didn't want to worry about big expensive repairs. They told me they have used Choice & that they are very efficient and timely in getting repairs done

7 years ago

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Verified Customer

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Kristy Des Moines, IA

My home warranty came with my house purchase. Customer support resolved an issue I had quickly and they had a good person come out to do the job. I had a pump that needed to be replaced, and they came out and did it. They did it very professionally, and actually went above and beyond what was needed.

7 years ago

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Verified Customer

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James Naples, FL

The customer service answers the phone on the first or second ring every time we had questions and it was a wonderful experience. I just enjoyed the representative that we talked with. They were very knowledgeable, very helpful and did a wonderful job.

7 years ago

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