Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Anonymous Groveland, FL

We have only used it once since we bought it and I called them. But the whole process was seamless. The person who came to repair the refrigerator was unbelievably good and patient and did an awesome job. I called them and they arranged an appointment right away and it came out within forty eight hours. And they did a great job taking care of it.

6 years ago

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Joanne Loudon, TN

My furnace fan motor quit. The vendor they selected was top notch. He was there on the minute that Choice called me. He had to wait for Choice to give the approval for the item but we waited like five days with no heat. They really tried but just not fast enough.

6 years ago

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Peggy Knoxville, TN

I get very prompt service technicians. Supposedly we are waiting on parts for my stove. I've left a couple of messages on the answering machine and he has yet to return my phone call. He said the parts would take $75 and then he never came back.

6 years ago

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Beryl Palm Beach Gardens, FL

It is impossible to speak to a live human being when you need to make some changes. When I put in the order, I said do not schedule me with Sears. My experience with Sears has been that they are unreliable they cancel, and they have cost me lots of money as a result. Your schedules me with Sears. I told you to get me a different tech and you rescheduled with Sears. I told you to change it and the tech you finally sent out was excellent.

6 years ago Edited January 10, 2024

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Danielle & Joe Safety Harbor, FL

They respond right away and if we have an issue someone comes out the next day. Our hot water heater broke last night and there's a technician working on it right now. We had a similar experience with our dryer. Someone came out the very next day and we've had no issues since then.

6 years ago

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Harriette Lutz, FL

They respond immediately to my concerns and requests. Whether I call them or email them I always get a quick response. I used them recently when my washer wasn't working. They came out and fixed it. They always honor the warranty by sending someone out and if it's not something that's covered they tell my immediately.

6 years ago

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Verified Customer

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Barbara Waterloo, IL

They take care of you and are very polite. I just used my warranty a week ago on my garage door. They got on it and took my info. I got an email the next day and they had me scheduled. They came out pretty quick. Very happy with that.

6 years ago

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Verified Customer

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Kristen Atlanta, GA

So far so good with Choice. The claim I turned in was handled very quickly. Everything was communicated very well and the guy that came out for my garbage disposal did a couple extra things he didn't have to do. We had a different warranty company who's vendors were not doing a good job.

6 years ago

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Verified Customer

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Anonymous

They kept in contact with me and told me when it was going to happen. I just wanted somebody out here and they got my dryer fixed and was very swift and almost immediate. I had the best service I've ever had. I think Choice is one of the best companies that I've ever been with.

6 years ago

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Harry

I've had a few things replaced and I could never replace it because they didn't give me enough money for it so I had to put more money in to replace the product. I had to replace my washer and they replaced it but my space is limited. They always do what they say they're going to do, they are fast and efficient.

6 years ago

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Bill

There is usually immediate response and ninety percent of the contractors were very good. Just recently, I needed some exhaust fans and I requested the service. It was very prompt and they were excellent. They're always reliable and prompt.

6 years ago

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Verified Customer

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Jensy

I've called two times and they've always been friendly. The first time, everything was great. The second time, the provider was no good and I called them and they changed the provider no questions asked. I explained the situation and they gave me a new appointment. So far everything has been great.

6 years ago

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Howard L. Burns

They respond right away. They are courteous and they know what you're talking about. I had to call for an air conditioning problem and they arrived a day early which was nice and it only took a half hour to complete the job and we got our conditioner running again. They are quick to respond and they have no problems.

6 years ago

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Mary Murfreesboro, TN

When I called, they answered what I needed to have done right away and they dispatched someone very quickly. They set up an appointment and they had someone come out. I was very satisfied with the company. It seems to be very convenient. I was really glad to have them because I no longer have the warranties on anything else in my house.

6 years ago

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Michael Pittsburgh, PA

The folks that answer the questions over the phone are very knowledgeable but I think they're given very limited leeway to what they can do. Two weeks ago my microwave went out and I put in the claim and actually the next day there was a serviceman here. He diagnosed the same problem and so he went back to discuss options with the warranty company and the option was to fix it or you get two hundred dollars for the microwave to replace it. The service provided by the individual companies has always been very good. The description of the coverage is very good but the actual cost of repair is a lot smaller than the cost of the device ot be replaced.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 12th, 2019

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Verified Customer

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Betty

Just recently I had to use the warranty because my washing machine went out and I went to the internet and set up the appointment and I was contacted the very next day and we set up the appointment for appliance company to come out.

6 years ago

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Verified Customer

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Larry South Padre Island, TX

They took care of our business just within a couple of days. We needed to use the warranty on our air conditioner and the guy was here within 2 hours and it cost 65 dollars and Choice Home Warranty paid for the rest. The sales people are very nice and the services are very nice.

6 years ago

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Anonymous Charlotte, NC

I only had to call them twice to get whatever issues I had taken care of right away. I needed to use my warranty when my heat wasn't working. They contacted me, and it happened to actually be when it was very cold out, and they immediately called a contractor in my areas and I had my heat on well the next morning.

6 years ago

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George Fort Myers, FL

They are just very responsive and they schedule appointments very quickly. We had a garbage disposal that was not working correctly and we called them and they sent someone out and he replaced the garbage disposal immediately.

6 years ago

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Anonymous Buffalo Grove, IL

We haven't been in touch with the customer support much. We always do it online so any claims and things like that, we go online. They are very responsive. We had an issue with the garage door opener and we open up a claim. They came in and the person in the company that came through they actually ended up changing the entire family so that ended up working pretty well for us. They are pretty good and usually if you get somebody to come in and fix whatever, it is within the next twenty four to forty eight hours, which is great service.

6 years ago

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Verified Customer

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Mary Palm Beach Gardens, FL

A couple of times recently we needed a plumber. We had a problem with the leak on our water heater. The plumber just came here today and some parts that he needed to fix the leaky pipe he didn't have so we are rescheduling another day to come. We also had the garage door and he did a great job. They came on time and were very professional.

6 years ago

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Roberta

The gentleman that was out here was neat and clean and knew what he was doing. I had a problem with them one time where I had a plumber want a crazy amount and the man from the warranty said they were not going to pay so I called my own plumber and it was less than half of the other but when I called them they did finally send me a check for the proper amount.

6 years ago

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Verified Customer

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Leonard

Actually got stuff done within the first day, the other company I worked with would take three to four days to get anybody out. I've used it twice for the air conditioner and one for the heat and once for the refrigerator. All things were done satisfactory. No complaints.

6 years ago

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Verified Customer

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Tymitch12000

They were reliable when we needed it. They replaced the part of the furnace within a few days. It's paid for itself in one time because the part was six hundred dollars and we've paid five hundred eighty bucks for the coverage. It is good to have because of an appliance breaks, it can be expensive.

6 years ago

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Dawna

The job was done quickly and such a courteous repair person.

6 years ago Edited January 10, 2024

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Brenda

Reasonable monthly for the services provided, which include recharging my freon, which was a plus for me because that can be expensive. The last couple of times there was no service charge because the contractors did the job properly so Choice was compassionate.

6 years ago Edited January 10, 2024

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Verified Customer

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Charles

They're very nice on the phone. They are easy to work with when I file my claim and I had it fixed within 3 days, the following Monday. It was very easy, they sent me an email back with the appointment the same day. They showed up and fixed it and everything has been fine.

6 years ago

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Verified Customer

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Lisa

I don't have anything negative to say about choice home warranty. I always get quick attention and usually they come the next day. It only costs about sixty bucks so it is nice to have instead of having to spend huge bills to fix our appliances when things happen since me and my husband are not working.

6 years ago

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Bobby

It's a pretty good deal. One of my air conditioners quit working and the called me back to schedule an appointment. You don't have to worry about anything. Once they schedule it, it is taken care of. Customer service has answers to all the questions I ask.

6 years ago

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Anonymous

I think they're great. The price is good and they offer good opportunities for extension. They are very responsive. I always get someone to do my repairs quickly. Unfortunately when I needed a garbage disposal repair, it took 3 different visits for me to end up with a new garbage disposal and each time I had to pay the fee.

6 years ago

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Verified Customer

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Elizabeth

Everyone that has come into my home have been very nice, polite, and trustworthy. They work quickly. They have all been local people. The few things I have had done, I had people out the very next day and everything was settled beautifully.

6 years ago

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Anonymous

They've been responsive to my requests in a timely basis. I usually hear back within 12 hours, if not sooner, and I've been pleased with the service. It is usually been within 2 to 3 days at the most. I've used them 4 times and only 1 was not a good experience and they didn't fix the problem. They had difficulty getting somebody to tend to the problem. When I used them on the refrigerator recently, the company that came was very good.

6 years ago

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Verified Customer

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Joyce

I am a real estate agent and I have bough several contracts for my customers and I have been happy with them for years. I like the professionalism when I talk to someone. The only negative is getting to get someone right away but other than that I find they response immediately and send very professional people to take care of the problem. Also things that I thought would be covered are not covered but things they take care, they take care of efficiently. I will continue to buy policies for my clients because they are a reputable company.

6 years ago

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Verified Customer

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Patrice

They respond immediately and send a vendor out immediately. Recently I had an issue with my AC and they said they'd send someone the next day and he actually came that evening. They are efficient and the vendors are very reliable.

6 years ago

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Verified Customer

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Paul Charlotte, NC

I would recommend them. They have given us no reason to distrust them, they are a good company. They are easy to deal with because they are professional. The local repair person they sent was very professional and did a good job.

6 years ago

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Verified Customer

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Ann

I have had my air conditioner, as well as my dryer die.The air conditioner was up and running with your help in no time. The tech who came to to fix my dryer had spare parts for my model in his truck. The replaced the the dryer control panel for only the $46 dollar service fee.

6 years ago

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Danny Hamby

We had a burner blow out on our electric stove, and when I called them got back within the hour and told me call the technician to set up a time convenient for us so he could make the repairs. He came right at the time we agreed on and made the repair

6 years ago

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Verified Customer

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Lorraine Bossier City, LA

The people that they sent out were outstanding. There's been times when I've had issues where I've had to call other people on the outside to come in and they're very quick to reimburse me for the services from another vendor and let me bring in somebody else. They are quick to respond to getting you back up and going.

6 years ago

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Jerome Knoxville, TN

It took over a week for them to send somebody out and the repairman came and said it needed a new panel and then agreed to replace the dishwasher and the replacement cost $160 which is ridiculous. Shortly there after I had another repair for a garage door opener that was not working properly and this service was done locally and I was very pleased. He figured out that the garage door opener motor would not work properly and he was johnny on the spot and replaced it.

6 years ago

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Anonymous Greensboro, NC

Choice was very helpful. I've called up in a number of occasions last year. It's a case where we've had people's schedules and then they don't show up. We're not talking like a couple of days, we're talking scheduling a week later and then you get closer to the date and they cancel and we have to go through the whole process again. Last time it took me three weeks to get somebody to come to my house to fix the product I was talking about. The company does a good job with the people that they are signed with.

6 years ago

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Josh Clermont, FL

We did have an issue once where it was one of our properties and they had to have multiple visits to fix it because the initial person they choice wasn't qualified for that. One of my properties had a problem with the refrigerator and it needed a new thermostat and they are supposed to match within a few hours, which is very precious and the job was fixed within the hour. Their online presence is very good and you can work online, which makes life a lot easier and the response time is generally very good. They are reliable and once we had a problem in the past, it was resolved.

6 years ago

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Maria

They are responsive and respectful. We needed it twice. Once for when the refrigerator went out and they replaced the circuit board on it and even though the first time it was misdiagnosed, they still stood behind the warranty and replaced the correct circuit. They did what they said they were going to do and were on time.

6 years ago

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Anonymous Katy, TX

Roman was very professional, clear communication and set expectations on what had to happen to fix the dryer. he made sure parts were delivered so it was fixed within the day. left the room clean. I am very happy with the service

6 years ago Edited January 10, 2024

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Romona

They're very polite and very patient. They put the effort in to work with you in any way they can. Good customer satisfaction. I called about my refrigerator, not knowing that they covered a microwave. And that was a good experience because I was able to get them to fix my microwave and that package happened with one purchase.

6 years ago

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Kristen

I put in a recent call for no heat and it took about three days to get the call picked up. That wasn't acceptable to have to wait that long to even get somebody to refer them to assign the call. I had to call Choice and they escalated it and took another 24 hours so I don't think the response time was very good at all. I'm concerned that that's going to be my problem again.

6 years ago

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John

If you're in a crisis and you want action, they didn't provide action in a timely manner in my opinion. Last time, I had to use it, I had a clogged toilet. The first repairman came out and didn't fix it so I called Choice Home Warranty and let them know and they said they would get the contractor back out. They set up a date and time for him to come back out and then next thing you know, I get a text from Choice Home Warranty that this other company was going to come out and do it and I didn't understand why the other company didn't come.

6 years ago

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Marie

The price is perfect though they only cover so much per appliance so when I get my refrigerator replaced I did have to pay the difference. They always respond right away to a claim, which is good, and they get someone out very fast.

6 years ago

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James

It seems to work for me every time I call them. They respond directly and I am satisfied with the work. I just used it 3 weeks ago for the garage opened and they guy came the next day and I was very satisfied. They cover everything I want to be covered and for a reasonable price.

6 years ago

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Charlotte

I like the hours. I know the company is going to be around for me. They are very good about getting back with you in a timely manner. The service has mostly been good, only one time did I not get a favorable decision on something but most of the time I have been very pleased with them.

6 years ago

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Joseph

Very easy to work with, especially on the start up, they were very flexible with payment. It is pretty easy to make a phone call and they work wit you and keep you in the loop. Every issue, they have helped me with. Very good and honest company.

6 years ago

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