Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Del Hockley

Still waiting for buy out check! I feel it was very low too

3 days ago

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Randy Carter

Five months to resolve claim and still waiting

3 days ago

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Joel Boardman

They did not follow up well for my taste

3 days ago

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Preston Patterson

no one will finalize my claim. i’ve called 22 times

3 days ago

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Valerie

my rate was raised without any notificati

6 days ago

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Shamsul Alam

I have been a customer since January 2023. My refrigerator is not working properly. I paid $75 to the technician on September 19, 2025. Today, 9-22-2025, the Case Manager offered to buy out $818.00 and refused to repair my refrigerator. A similar type refrigerator at COSTCO is $2,550+tax. Case Managers Ms. Nevada R. refuse to fix my refrigerator.

2 months ago

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Jon Lemon

I've had multiple high dollars system (AC, hot water heater, stove exhaust) claims rejected for one reason or another. Seems like CHW looks for an reason to reject a claim. There is always something in the fine print CHW points to for the rejection. Buyer beware of CHW.

2 months ago

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Michelle Owens

Their definition of replacement is not fair market value. They offer less than half of the value of a replacement of any kind. You would basically have to buy a used appliance from eBay or a junkyard for the replacement price they offer you.

2 months ago

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Donna

I regret getting this warranty. You have to use whoever they send. Then they do not service your product or not covered by warranty, so you pay double fees, first the warranty service fee then the service call and repairs. So disappointed. Definitely a rip off.

3 months ago

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Patricia

They would not approve a replacement circuit breaker like the one that didn't work. A circuit breaker that is an ARC Fault breaker and required for the house. They schedule a contractor without inquiring what days or times would work instead of having the contractor call to set an appointment. I would not recommend them.

3 months ago

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Artis R. Williams ,Sr.

I liked the contractors approach from the start,knowledge as well as prompt accessments of job needs.

4 months ago

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Donna Roby

I feel CHW are making excuses to not pay for broken appliances services even though I paid for the Total Package!!! I had a broken refrigerator it took a very long time for Choice to approve my services. Enough is enough! I am seeking another

4 months ago

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Mary Alffaro

I have had so many issues getting service. The company’s they have sent over for my repairs have not done their job. I am still waiting for the Comapny to submit information to the home warranty . It has been five days since they check s my ac unit and I still haven’t gotten a response.

4 months ago

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John Kelly Jr.

I HAVE NEVER HAD A PROBLEM WITH CHOICE AND RECOMMEND THEM HIGHLY. I PAY THE DEDUCTABLE AND THE REST IS COVERED.

4 months ago

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Teresa

I’ve had Choice Home Warranty for about 10 years. I’ve used them 5-6 times. A great experience every time.

4 months ago

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Patricia

I have been very happy with Choice. Every time I have called they have responded and resolved the issues. Very pleased.

4 months ago

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Lee

On July 10, I submitted a explanation of the cause for a claim that I had submitted. To date, I have not heard back from the adjuster. It seems like a long time to reply

4 months ago

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Librado

My stove clock which operates the clock and electric oven stop working. It can’t be replaced based on age. Choice is only giving my $389. It will cost me over $6000 to replace the stove. There is no justice in the very little payment. Please consider a larger payment.

4 months ago

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Joan

I had to call Choice on two occasions since I signed up. In both cases, the contractors were excellent.

4 months ago

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Beverly Windley

The best home warranty. I had electrical issues in my bedroom and kitchen and the technician fixed it in no time.

4 months ago Edited September 3, 2025

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Robert Vinisky

The second service rep I contacted did a great job fixing my stove at a cheaper cost than I would have paid without the warranty.

4 months ago

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Brett Leftwich

I have been waiting for over a month for my ceiling fan to be repaired. The technician assigned dud not show for the scheduled appointment & now does not answer or return phone calls.

4 months ago

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Lindsay

Absolutely terrible, cancelled after three weeks waiting for them to find an AC tech in the area! Charged twice for same call out, the original tech said he would no longer work for them since they never paid in time and he had to fight to get his money from them.

4 months ago

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Tony

1. I had a very bad experience with customer reimbursement for self repair costs and is still not resolved for 3 months 2. The service handled by repair company assigned by Choice Home Warranty is unsatisfactory due the service of my fans and toilet.

4 months ago

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Brenda

Choice Home immediately got ahold of us regarding our air conditioner. We were extremely happy with the service we got

4 months ago

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Maurice Laderman

Everything when great. Plumber arrived on time , replaced valve and so far all is well. Great Job Choice

4 months ago

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Dave

Additional from previous review. On dishwasher claim they offered $272 to replace Kenmore Elite stainlees steel machine. They also simply send you a check within 30 days. Very difficult to deal with. If you expect to have your appliances replaced with a like macine in a timely hassle free manner, Choice is not what you want.

4 months ago Edited July 9, 2025

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Richard Voorneveld

I only had to make one phone call. The next thing I knew I had a repairman & my ac was fixed . Thanks!

4 months ago

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Keturah S.

Going well so far. Both claims I've made have been handled expeditiously by local serving companies.

4 months ago

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John Penaflorida

The service provided guarantee a fast response, high quality, very professional and good quality workmanship.

4 months ago

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Melissa Yost

Choice is great to work with. They kept me informed for my claims and had someone scheduled within 24 hours.

4 months ago

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Bradley

It is one terrible company. I’ve had a claim on a washing machine since April 30. They’ve been here six times and having correct the washing machine so I asked them where were they gonna do and they just gave me the runaround. This is a terrible coming and veterans recommended this company

4 months ago

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Jean

I don't worry because I know that I can get good, professional repairs when I need them and that it will be affordable.

5 months ago

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Ron

I have had Choice Home Warranty for 4 years and have had 3 claims. They have always been quick to respond and have resolved the issues promptly.

5 months ago

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Mary

Can’t reach anyone by phone, you have to wait for Choice Warranty to call back. Then they set up a technician to come out over a week away. Frig wasn’t working, operator didn’t care I was loosing all my groceries, about $300. Couldn’t get an apt sooner, Choice Warranty doesn’t care

5 months ago

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Karen

They don't honor their word.. Charge you and then tell you. They don't cover that, after telling you they'll send someone out for the same issue, They know they won't cover. Tell you they have no one to come out. And do the work so to hire your own people, and then pay you less than 1/3 of what it costs to have it fixed. Not honorable.

5 months ago

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Sankar

so far no issues, one incident submitted, but scheduling took 2 weeks for the technician to attend and fix the issue

5 months ago

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Diane

THEY TOOK FOREVER TO ASSIGN A VENDOR. They did finally offer the option to be reimbursed and find my own vender. The reimburseent procedures are so complicated that my vendor did not want to do it. Therefore I did not get any reimbursement.

5 months ago

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Glenda Patterson Hudson

The technician fixed the problem and explained everything step by step on cleaning the drainage on my heat pump

5 months ago

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Katheryn Prelas

I had a few problems like I have a real hard time to get choice on the phone, but once I got them on the phone, everything was cleared

5 months ago

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David

We have had 2 small claims over the past year and they were handled very well. Both claims saved me approx 300.

5 months ago

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Cheryll Smith

I don’t like that I had to $300 towards water heater and $65 for service charge. But this time is the quickest I have ever received for service. Thank you

5 months ago

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Linda and Leo Griggs

Last claim denied after 5 years of owning the house! They claimed a pipe was overtightened! Well if so, it was before we bought the house and how long do you go back? Ridiculous! I also have to jump through hoops to finally get a repair covered!

5 months ago

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Lois Wallace

I dislike the AI recording it could not understand my Boston accent, also There is no one to explain the problem

5 months ago

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Tina Krebsbach

We had a garage door issue and Choice Warranty had a technician out the same day had it fixed in no time at all!!

5 months ago

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Emily AND Jonathan Dray

Anything regarding AC inop, in 100 plus degrees Texas heat with a 5yo. Two active army parents who live outside. Why would you have to wait 3 days to authorize homeowners to find their own contractor at 1800 at night on a Saturday….oh Father’s Day weekend * Saturday. NO ONE WAS AVAILABLE.

5 months ago

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Sonia Ramos

In less than a month of moving in to my new home put in 3 different claims and none were covered. They scheduled you with this technicians that don’t show up or cancel last minute. I had to pay out of pockets. Thousand of dollars. I do not recommend Choice home warranty

5 months ago

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Walter

Choice warranty is a good company it just needs to speed up the cash out process and not take so long

5 months ago

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Maggie

I placed a work order 6/6 for my air conditioner. Had to wait until 6/19 for Sears you come out. Bottom line to date no repairs or updates. I ve talked to people at Choice & Sears. To date Choice hasn't contacted me for repairs.

5 months ago

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David

Your company is nothing but liars every case manager I talked to always had a different story the ac guy that came out on march 2025 lied one case manager said my wife signed some document that was a lie I will do my best to let people know your company is a scam you don’t hold to the truth

5 months ago

Choice Home Warranty Reviews