Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Lester Jones Lancaster, TX

I've used the warranty once and your communication could use an upgrade. I was told by 3 people at 3 different times , that you would call me back when a tech never fixed the issue or responded to you or me. That was unacceptable and effected my view of your service. You finally sent a different tech out that fixed the problem in 5 minutes but, it took a month to happen.

2 years ago

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Ross Abrams Westport, CT

Fast efficient and ability to diagnose and fix issues with our house systems. I like that if a technician is not readily available, you can select your own service provider and receive reimbursement.

2 years ago Edited January 10, 2024

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Verified Customer

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Rocco Grecio Lewis Center, OH

Its a great service and for the few repairs we needed, the techs were on time and requesting service was easy. I would suggest that your organization recruit more local techs especially in the HVAC field. We had to wait a week for service, then cancel because of family matters and then wait another week.

2 years ago

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Verified Customer

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B. Chandler, AZ

I needed to use my warranty for a back up in my kitchen sink and I called. Within two days they have someone out here. The service man is excellent. I am able to get through to someone when I need, quickly.

2 years ago

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Verified Customer

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Lamey Gulfport, MS

They're always very convenient and timely with the repair. My air conditioner quit blowing cool air and they came in the next day and fixed it and it was no problem and I was very pleased.

2 years ago

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Verified Customer

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Smith Las Vegas, NV

They just came out not too long ago for my dish washer and they told me it had to be completely replaced. The money that they allotted me didn't cover half the price of a new dishwasher.

2 years ago

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Verified Customer

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Conyers Kinston, NC

They are very helpful, the problem comes with the provider who's coming out to do the repair. I had an issue with a dryer and Choice sent someone out immediately. He patched up the problem instead of fixing it and now the same thing keeps happening over and over again. He makes appointments and then doesn't show. Choice home warranty is a very good warranty company and I'm not going to judge them harshly because I've had a bad experience I think that when everything works they do a great job.

2 years ago

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Verified Customer

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Ganch League City, TX

It's really hard to call and talk to anyone. My microwave went out and they sent someone over the next day and he fixed it. Then my ice maker in my refrigerator had to be replaced and that's working fine except that the parts are back ordered so we're having to wait on that. Quality service from the people who come.

2 years ago

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Verified Customer

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Willis Chicago, IL

I got my questions answers promptly. Yes I had one situation with my bathroom plumbing and the contractor came out when he was supposed to and he did a very good. It didn't take long. It's a good value.

2 years ago

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Verified Customer

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Thomas Chicago, IL

They were very professional and they explained everything to me step by step. Something was leaking and I had water all over my floor so I called them that night and they actually had a company out the next day.

2 years ago

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Verified Customer

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Melvin Jenkins Atlanta, GA

I had a leak in my shower and I called choice home warranty and the problem that I had was taken care off. I was disappointed that they couldn't cover over the part that needed a fixture.

2 years ago

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Verified Customer

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Weyland Clementon, NJ

Their answering service is terrible, I'd rather speak to a person, not a machine that doesn't even understand what I'm saying. I used my warranty on the air conditioner. They did a great job. The guy came out to diagnose it, fixed it.

2 years ago

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Verified Customer

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And Mandy Sullivan Saint Louis, MO

I needed to use my warranty for the air conditioner. I think the area where you have condensation was clogged and was leaking inside the unit, and they came out and fixed it pretty quickly.

2 years ago

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Verified Customer

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Forsyth Buda, TX

I've been able to address my concerns, but sometimes the response was a little bit slow. We had a leak that we discovered around the water heater and it wasn't clear where the leak was coming from, so we called for help but it took over a week before we got a response.

2 years ago

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Verified Customer

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Santos Anaheim, CA

I got a very quick response, and the service person was very helpful and friendly. We had a ceiling fan that didn't work and the rep, Stephanie F., went out and evaluated the situation. Got a new fan installed within a day.

2 years ago

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Verified Customer

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Phelan Danielson, CT

We had an issue last summer, and it had to do with one of the contractors who did not provide good service. In the end, Choice did a really good job in refunding us so I'm very satisfied. It wasn't Choice, in the sense of it was the contractor that did not make it on his promise but Choice came through and so for that I'm really thankful.

2 years ago

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Verified Customer

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Carol Ann and George Erwin Savannah, GA

We have had nothing but the most professional help and friendly and extremely

2 years ago

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Verified Customer

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Karen Campbell Las Vegas, NV

My son and I both have policies and we have both used them several times, with quick service scheduled always. The companies chosen to fix various things have all giving good service

2 years ago

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Verified Customer

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Philip Galipeau Greer, SC

Filed a claim on line and got a response back within minutes that a service representative would call me to set up an appointment which he did. He was able to come out a few days later to fix my split air and heat.

2 years ago

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Verified Customer

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Richard Pecht Palmetto, FL

CHW has always been responsive and fast in scheduling a repair technician in the same day I initiated the claim and the repair technician came the very next day.Repair was made and claim satisfied that same day.

2 years ago

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Verified Customer

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Joe Bocek Portland, OR

When a referral goes out and the date is not acceptable for the repair; they allow you to pick your own. The only draw back is you pay fir therepairs and in around 30 days they will send a check.

2 years ago

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Sharon Cincinnati, OH

I called one day and they called and said they Would be here the next day. They arrived on time and discovered my thermostat was broken replaced it was all. It was all done within the two hour window

2 years ago

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Verified Customer

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V. Barnes Clinton, MD

When you need them they send somebody right away . They never let you wait for weeks. Soo far the longest wait for me is 4 days especially for emergencies. Hopefully that didn't change.

2 years ago

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Verified Customer

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WHL Wilton, CT

efficient and quick response. Especially, if one moves to a new area, one has no clues of all kinds of service providers. Choice home provides the best choice of selecting the proper service providers.

2 years ago

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Verified Customer

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Maria Armour Hurst, TX

because I have a bad taste in my mouth for Choice Warranty. I bought a 3 year contract, last year my Jennair wall oven was not repairable so instead of replacing it they bought me out so they didn't have to buy a wall oven because it was about $1800.00 to replace. instead they paid me a quarter of what it was worth, $550.00 and I had to paid the rest out of my pocket. I never had this problem with American Home Sheild. I will switch when contract is over.

2 years ago

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Verified Customer

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Candy Kornotto Waddell, AZ

AC wasn't working. Choice sent a tech out who did a quick fix but did not find the leak. We paid another tech to take a look and he found the leak and found a twisted copper pipe in the attic which was keeping our ac from functioning properly. We paid him out of pocket, $200 for his service. I think Choice needs to pay these Techs more $ so we get the cream of the crop.

2 years ago

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Verified Customer

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Craig Slone Youngsville, NC

On the first contact for a claim the contractor came out and inspected the appliance, stated it needed to be replaced and that Choice would be in contact with us. We had to make several phone calls and each time we were told we would have it resolved in 24-48 hours. It never happened, on about the 4th call they tried to tell us we needed to submit a new claim and pay another repair call fee. I had to threaten to report the organization to the FTC before I was transferred to a resolutions contact. Once she handled the call it went well and was resolved. The issue was it took from the beginning of June until the beginning of September to have a microwave replaced. What if it was my air conditioning unit??

2 years ago

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Verified Customer

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Warren Boise, ID

They send a technician out sometimes within the next day or two and sometimes takes a few days to actually get somebody to respond to come out and check into the situation. Sometimes it takes a little bit of time.

2 years ago

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Verified Customer

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Jacki Rogalski Sebastian, FL

Except for one time, the agents have been very helpful and considerate. My issues have been very quickly addressed in a very positive way. I have also recommended them to family members.

2 years ago

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Verified Customer

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Cassie Miller Saint Louis, MO

There was a serious plumbing issue that arose, shortly after moving in and they were there immediately after I called and fixed the problem. The guy walked us through the issues he ran into

2 years ago

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Verified Customer

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Mark Martinez Las Vegas, NV

Fast Service and Reliable Technicians. They approved a quality business with 1 day to come fix my home issue. They then called and emailed for a follow up response that everything was done correctly.

2 years ago

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Verified Customer

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Tuesday Bryant Mount Holly, NC

So far everything has gone pretty good . The only reason I didn't give a five is after a repair visit on my AC the tech didn't leave things like he found them. I was fortunate enough that the little cap that went on a part of AC wasn't lost.

2 years ago

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Verified Customer

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Jay

The representative was very helpful and gave me a good deal. I had a good experience when we had a plumbing stoppage and we got a call from an actual plumber to let us know he could be there that day. They were fast and got the job done.

2 years ago

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Verified Customer

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David Strevils Church Hill, TN

In the past 3 years I've had to call CHW. They were very prompt in getting my issue resolved. I'm very grateful for the plan I chose and the ease of calling them and getting fast service.

2 years ago

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Verified Customer

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Kimmonique Upper Marlboro, MD

All of my experiences have been outstanding with their customer support. I had one service provided that came in and messed up something and I had to call them back and they came out and fixed it again, so other than that they've been great.

2 years ago

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Verified Customer

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Wendy Melissa, TX

I called in for a refrigerator repair on a Sunday, I heard back from them on Sunday that it was going to be scheduled and then the appliance company came out on Tuesday. It was really quick.

2 years ago

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Verified Customer

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Christina Litchfield Park, AZ

They are professional and they deal with the problem and are very good at customer service. Our water heater broke and we called choice and they were out immediately and and they covered it.

2 years ago

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Verified Customer

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Richard Mercado Westfield, NJ

I've used choice home warranty on 4 occasions, Ceiling fan pull chain replacement, 2 clogged drains, 1 sink leak. All were satisfactorily taken care of except the leak. There was a hole in the sink which I was told was not covered.

2 years ago

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Verified Customer

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erick bloom North Wales, PA

good service on last call where I used purely phone appt. They surprised me by having someone call same day. Phone contacts, though, are hard to understand because they speak in "word salad" and seem unable to answer direct questions.

2 years ago

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Verified Customer

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FELICE VASQUEZ

I am disappointed that I have to shop at Lowes. Brandsmart and Home Depot have same refrigerators for less $$$.

2 years ago Edited January 10, 2024

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Verified Customer

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David Stiles Colorado Springs, CO

We have had a couple of experiences and it has taken a long time to get what we need fixed. We are super worried if a furnace goes out in the winter time that it will take at least a two weeks or a month to get someone to fix it. In which, we might i have to pay for it to get fixed ourselves and that defeats the purpose of this warranty. Also we had a contractor who didn't even come at his appointment time. So we called and he didn't even know he had a appointment and we took time off from our job to be there. Super disappointed in the availability of these contractors and the unprofessionalism is ridiculous. The customer service when i call choice home warranty is great and I appreciate them as they are understanding and helpful. If they are able to hire better contractors this would be a great program.

2 years ago

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Verified Customer

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Madhavi Princeton, NJ

I used choice this July for getting the AC fixed and the relevant contractors came in and they fixed it and it was done. It was pretty quick and it was done pretty fast and hassle free.

2 years ago

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Verified Customer

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Sheila Cincinnati, OH

My first claim was denied and I was upset. The second time was maybe a month ago for the air conditioning. I got somebody on the job quick and they fixed the air conditioner right away. They've been very pleasant and helpful and I was able to get a quick response.

2 years ago

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Verified Customer

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Joseph Snellville, GA

Every time I needed to use it he was always available with just one exception of my many, many claims. When I call I don't really get support that I thought I would be getting. They wouldn't allow me to dispute a claim I had.

2 years ago

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Verified Customer

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Rodney East Saint Louis, IL

My air condition went out at a hundred something degrees and they were there in a couple of days and they fixed it that same day, I really appreciated that. I put in a claim online one day the next day I'm usually contacted by my the person coming to fix my items.

2 years ago

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Verified Customer

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Isabel Levittown, NY

The quality of service depends on who they send. Some people that came didn't know what they were doing. This last man who came was excellent. I was very happy with him and I'm hoping that if I have to use my warranty in the future they will send him. He was clean he was nice he knew what he was doing. He was excellent. My only problem is that the washing machine had to be replaced and I was supposed to get a check for that and I haven't gotten it yet.

2 years ago

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Clifford Abilene, TX

I had a different company and they tried to charge me extra, I was done with them, so I looked you guys up. Choice had good reviews so i decided to give you guys a try. I've only had ttwo experience so far. The first one was not so good for the toilet. The second one was for an air conditioner and I thought that you guys did very good on that one.

2 years ago

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Charles New Orleans, LA

I had plumbing issue in the kitchen and I filed a claim online. A plumber was here the next day. It works real smooth through the internet. Not the sharpest guys they send over here.

2 years ago

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Verified Customer

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Solomon And Michelle Douglasville, GA

Recently and our air conditioner just went out and they got some over here very quickly, the next day. It was great. He was very knowledgeable and took care of us. Everything is positive.

2 years ago

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Verified Customer

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James Senatobia, MS

I know that I'm extremely satisfied. The first claim I made was about a problem with the breaker box and I got a prompt response. The technician called and asked to cme out here early as a matter of fact.

2 years ago

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