Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Scott

I always have to fight with them to get things done. I needed my septic pumped due to a backup. they never responded to it. shameful. its only 200 off and I pay over 1 grand a year. So dumb would not recommend.

5 months ago

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Audra

Can never seem to talk to a live person. I was exactly on the phone with them for 34 minutes & STILL WAITING FOR A LIVE PERSON

5 months ago

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Wyatt

They lie, my stove thermostat went out , burner went mega and top cracked even though my contract said it covered stove tops they said it broke and they do not cover breakage???? . They will cover small parts but they find some unwritten excuse for not covering it. No piece of mind with these guys. Save your money .

5 months ago Edited June 18, 2025

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Anthony

Tech was all over the problem, checked, and found the control board to be faulty. replaced same . Fast and efficient

5 months ago

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James

Fairly prompt response. The diagnosis was a problem with defrost cycle but did not fix it. It may not happen again.

5 months ago

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Robert Stout

5 months ago

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Matty Loret de Mola

The process to get a claim in process is quick and easy. They have good follow up and so far the maintenance team has been professional and technically proficient.

3 months ago

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Dani

Pushy sales for more than I wanted and made clear wasn't going to sign on for and yet continued to try and pitch the sales for a 5-6 year plan pay up front. Good reviews but seems very obvious kick back for how much you sign up for

3 months ago

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Beverly Morabito

I switched from another company to CHW because the agent on the phone convinced me how comprehensive the coverage was. Nope. I purchased an older home last year which passed inspection before my purchase. This year, I had a leak under the kitchen sink. CHW has denied coverage because the piping wasn't done correctly. If they don't cover items as is, why bother even having a warranty? Now there is a musty smell in the cabinet. If it's black mold will they cover that? Will they cover replacing of the bottom of the cabinet regardless of cause? Im not spending money on another service call to be told that the issue isn't covered. I've made other arrangements to fix the problem. Also, they send notices about appointment times which are not correct. You have to call the provider to schedule the appointment. The technician who came out was excellent. He called about 20 minutes prior to tell me he was on the way. He was polite and friendly. He said the fix was easy and thought that it would be a covered repair. Needless to say, I will look for another company when renewal time comes around. So far I think these companies are worthless based on my 2 experiences

3 months ago

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Jeff Schleppy

This was our first claim after joining Choice Home Warranty, they were responsive and arranged for a repair person to come out promptly, a good experience.

3 months ago

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Rich Loomis

I am sorry this warranty company is a scam. I have a $1000 appliance that stopped working. It took three weeks for a service person, handpicked by CHW, show up. I tried to get CHW to find another service person multiple times, but they would not change the appointment. The service person showed up and determined two parts were needed. It took three weeks for the parts to come in. Then, it took another two weeks for the service person to return and put in the parts. Yup, that did not fix the appliance. One week later, CHW notified us that they would not fix the appliance, but would cut us a check to buy a new one. Well, they gave us under $350. I contacted the manufacturer, and asked them for a quotation for replacement of like kind. That would be $1,250 retail. I have read the policy many times, and it does not guarantee replacement cost. Instead, they offer "their cost" for an appliance with similar specs. $350 is all! I asked them to please tell me where they could buy a similar appliance for that amount. They could not give me an answer. I tried to push this up the chain, but there is no leadership chain. Just dead ends. There is no way to negotiate or justify for a different amount. They said we could decline the settlement, which means just not take the check, and they would close the claim. Oh, they also will not pay for delivery or installation of a replacement appliance. That is in the policy. I would absolutely avoid CHW. We have tried twice to get them to pay for broken appliances, and both times we received less than 25% of the cost of getting and installing a new one of like kind. We used to have American Home Shield. While they were also a bit tight with the reimbursements, they were significantly more reasonable. AHS was also significantly better at getting a prompt service visit and response.

3 months ago

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George Woodard

Jason was great, very friendly and knowledgeable he explained to me what the problem was and fixed it promptly. Great customer service.

5 months ago

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Shelia Inman

Great job 😀 the person that came was on time explained to me what was going on so he was just in and out of here and I appreciate it

5 months ago

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Bobbie

I had to hire another electrician to complete this job. I want to cancel my contract and receive my full amount that I paid which was $1,575.00. I can’t get anyone to call me back when I contact Choice Home Warranty. I have left numerous messages with no results. I could not get the Electrical Company to answer the phone except to leave messages and they don’t return calls or emails. I tried for two weeks to get this circuit breaker fixed either no results. The refrigerator was tripping the circuit breaker every day at least once per night and day.

6 months ago Edited June 5, 2025

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Denise

Light was not installed properly, so wasn't covered. Heard the same excuse given to two other of your clients who were nit covered for breakdowns. Seems to be your answer as to how to get out of coverage. How does a customer know if something is not installed properly? My light worked for two years and now it isn't working. What does not installed properly have to do with it not working two years later?

6 months ago

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Jennifer

Terrible company. They made myself and my hvac vendor jump through hoops during my claim process. They dragged on for weeks while my family was without heat during the winter. They ultimately denied my claim for repair on our hvac stating that it was still under warranty. My home was 19 years old at the time, and our system was not under warranty. Don’t waste your time or money.

6 months ago

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Bruce Walker

Response and updates to issues and decisions for ongoing issues are exemplary. I'm glad I made the change to this company.

6 months ago

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Debbie

I recommend giving Choise Warranty a try.. I have had much success with getting many issues at my home taken care of without any hassles or concern!!

6 months ago

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Sandra

Choice Home warranty has responded, each time we've had a problem, with a professional service that took care of the problem quickly.

6 months ago Edited December 2, 2025

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David Spencer

The plumber was very prompt. He came over and fixed the issue and also came back to replace the parts that were ordered.

6 months ago

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Melinda

I really enjoyed talking with Keisha and her manager was also very helpful in providing necessary information that I needed!

6 months ago

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Carol

Your technician was above and beyond. Prompt knowledgeable and fix the problem Took a little longer but not his fault.

6 months ago

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Glenna

I like the convenience of making one call and getting things taken care of quickly. They also work with my schedule for sending a repair person

6 months ago

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Ray

We were very pleased with the service we received. The service tech did a very good job, including taking the defective equipment with him.

6 months ago

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Wade

Water leaking hot water fixed change whole inside assembly Dishwasher we are still making sure it works properly but overall excellent service

6 months ago

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Alice

They seem to pick and choose what they will pay for, even though the advertise repair it replace. That is why most people take the warranty to over the larger and more expensive items.

6 months ago

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Velda

Foreign CSR often make mistakes when trying to help with issues. Extremely hard to get help. Someone who was supposed to be a specialist sent me an email concerning my issues and a link that didn’t work. I have emailed this person (c green) twice with no response. My toilets are still not repaired and foul water is still backed up in my dishwasher. It stinks and the kitchen and bathrooms are a mess!

6 months ago

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James

Have several rental homes. Very hard to get paid. Also to get someone out for service for backed up sewer had to wait weeks. Always a reason but any claim plan on several days of waiting. This is really said. I was told they could not find a plumber for two homes two different claims. Ended paying to get my own plumber. Which I could get same day. They need more company’s to do work for them, however when I talk to other plumbers they have told me they worked with them in the past but hard to get paid. Customer but not sure for how much longer. James

6 months ago

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Stephen

I hate that it mostly covers things aren't broke. And what is defined as"not normal wear and tear". I still say on a fan blade that is 30 years old. That is wear and

6 months ago

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Charles

I originally chose Choice Home Warranty based on customers' high ratings. I continue with them because of the company's excellent service.

6 months ago Edited November 8, 2025

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Pierre

I recently had a mixed experience. This was my first time using their service, and while they fixed my washer and microwave last month, I still haven't heard back from them about the follow-up. Communication could definitely improve, but the initial repairs were satisfactory.

6 months ago

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Joe

I had a frustrating experience with Choice. The service was slow, taking weeks to deliver essential equipment like a freezer. Last year, I faced a similar issue with my refrigerator warranty, receiving poor service and having to call multiple times for assistance. Overall, I’m not satisfied with their customer support.

6 months ago

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Thomas

I appreciate that I can call for service when something breaks, but I'm frustrated with the lack of customer support. They often only repair old items instead of replacing them, which leads to recurring issues. Additionally, the response time for service is slow, and waiting weeks for equipment delivery is unacceptable.

6 months ago

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Gary

I've had mixed experiences with the service. While they are responsive and answer questions, I faced issues with my hot water heater that wasn't covered due to warranty loopholes. Additionally, a technician misdiagnosed my dryer problem multiple times, leading to unnecessary costs. I expect better accuracy and transparency from a company I trust.

6 months ago

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Keith

I had a frustrating experience with my warranty. I faced issues with a broken heater and couldn't test a pipe for days due to the cold, but the warranty only lasts a month. I ended up paying extra for repairs. Additionally, when my water heater started leaking rusty water, the plumber deemed it fine, but the warranty denied replacement. Overall, I'm unhappy with the service.

6 months ago

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Gary

I had mixed experiences with the service. Initially, I faced delays in getting coverage in my area, which took days to resolve. However, when I did use it, the results were positive, especially on the second attempt. I appreciated the quick resolution of a scheduling conflict, but I was disappointed with the long wait for warranty service when I needed a plumber.

6 months ago

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Loretta

I had a frustrating experience with the service. The technician misdiagnosed my dryer issue multiple times and blamed it on the gas company, which turned out to be incorrect. Additionally, I've been waiting a month for my hot water heater replacement after using my warranty, and the company took my money without completing the job. Overall, very disappointing service.

6 months ago

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Janaina

I had mixed experiences with the service. While the refrigerator repair was excellent—quick, professional, and efficient—the bigger items like air conditioning and water heater repairs were denied, which was disappointing. I also faced issues with a previous service provider who removed parts from my system without informing me, making the situation worse. Overall, I feel let down by the inconsistency in service quality.

6 months ago

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David

I just changed my home warranty to this company since I was emailed no less than 10 times a day saying how wonderful you are. Thats a lie. First time I call you all say you will not warranty my AC. Tech came out and said the fuse was blown!!! He replaced and charged the freon with 2lbs and stated it really didn't even need freon. After service, compressor made terrible noise when it used to be quiet. Now I have a $3500 bill at no fault of mine.

6 months ago

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Thomas

Absolutely the worst company I have ever dealt with. They lie, misrepresent their products, do not have a good reputation with service providers. They push for you to pay for the service and they will “reimburse” like a fool I took them at their word and got stuck with an $18,500 bill. At first they told me they would only cover $5,000, but when it came to pay they changed it to $1500. Total fraudulent company, looking at legal options. Stay away, if you are buying a house that come with Choice Home Warranty…make sure they get a different provider.

6 months ago

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Lynn

Disliked the length it took to get a service man out to my house. The service man was very knowledgeable, polite and courteous

6 months ago

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Dilmurat Sulayman

Called for an electric outlet service. The technician came on time and fixed the issue very professionally. I’m very satisfied.

6 months ago

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Samantha Davila

Most of my claims have been at least partially covered, and a couple have been totally covered. Saved me about 5,000 dollars in A/C replacement!

6 months ago

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Jennifer A Tellez

I love the timeliness of Choice Warranty sending out great services and workmanship of the companies is above and beyond excellent.

6 months ago

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Donna Lyle

They did an amazing job my washer and my dryer are working perfect now and I am so happy with your services and with the gentleman that you sent

6 months ago

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Roderick

Was never a home warranty person but now I’m a believer. It can take sometime for the claim to be fulfilled but the overall process is worth it.

6 months ago

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H Crabtree

Claims are processed quickly. It usually takes 2-3 days for a technician to come to your house. The technicians are reliable and do good work.

6 months ago

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Sandra

I've had great experiences with Choice Warranty. Their customer support has consistently been excellent. Recently, I had a washing machine issue, and the technician was very helpful, providing valuable information. I've also used them for a refrigerator repair and was very satisfied. Overall, Choice has outperformed other warranty companies I've tried.

7 months ago Edited April 30, 2025

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Mark

My refrigerator has been leaking for six months. Home warranty has sent people out three different times to fix it, and it is still leaking. One time it took them over two months to get someone to come out and fix it. Choice Home Warranty. They kept giving me the runaround and finally asked me to find my own repair person because they couldn’t get someone out quickly.

7 months ago

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David

Denied claims that should have been approved. The contact person was no help. Approved claims take months to receive payment. Takes days to find a contractor for us, then we have to find our own contractor and go through a lengthy approval process for them. We have to pay the contractor and wait to be reimbursed for a ridiculous amount of time!

7 months ago

Choice Home Warranty Reviews