Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Sam Hijleh

Great service, reasonably priced and they work with you until claim is serviced and closed! It’s been a great experience for me so far

7 months ago

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Joney

Takes to long to be serviced.i have two claims opened and neither one has been fixed yet.one it's been two weeks ,icemaker,the other parts were put in today and it's still not fixed.

7 months ago

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Walter

Choice home warranty is well worth the price, if you happen to buy a older home with older appliances, roof, etc they have you covered

7 months ago

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Bruce

I had mixed experiences with customer support. They respond quickly and keep me updated, which I appreciate. However, my recent warranty claim was disappointing; I felt I had to fight for a fair reimbursement after a costly replacement. Overall, while the service is prompt, the support could improve.

7 months ago

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Anthony

I had a mixed experience. They were quick to respond when my dishwasher broke and provided a replacement. However, I faced disappointment when they denied my claim for changing a floodlight bulb, resulting in a loss for me. Overall, responsive service but inconsistent claim handling.

7 months ago

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Marecia

I've had multiple issues with my appliances and the service has been disappointing. They haven't fulfilled their promises, and after several visits, I'm still facing problems. They keep claiming certain repairs aren't covered, which leads to additional charges. I'm frustrated with the lack of resolution and transparency regarding my warranty.

7 months ago

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Donald

I had high hopes when switching to Choice after a bad experience with American Home Shield regarding my pool heater. Unfortunately, I faced similar issues with coverage for my heat pump. I regret signing a long contract without reading the fine print. Now, I'm exploring options to cancel my membership and wondering about the fees involved. Disappointed.

7 months ago

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Nittaya

I had a frustrating experience with customer service. My fridge leak was fixed, but dirty water still comes through. The technician didn't address the noisy microwave fan, and I felt ignored when I raised the issue. My oven was repaired multiple times without resolving the problem, and now my boiler isn't working. Communication has been poor, and I'm left unsatisfied with the service.

7 months ago

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C99x

Had a water heater go out. CHW was great getting it fixed for me. Turn around 3mo later the new tank is leaking. Put in a claim. Paid 100 for my service call only to find out a warranty job is going to end up being $650. Apparently my previous installer didn't even update the breaker to accommodate the new appliance, nor did he even tell me about it. Had to find out the hard way when the appliance didn't even work after he left. Was a big mess and still is. Be careful. CHW is great for some things but absolutely will not cover others even when it deals with whatever system is being replaced.

7 months ago

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James

My Septic company notified me that my tanks needed to be pumped. Choice Home required I pay an additional fee to have a second opinion which I did. They then approved the pumpout and I had to pay $325. I paid extra to have our septic system covered, but the additional $425 I had to pay doesn't seem to sit right with us. It costs $500 for a pumpout, so where am I saving money by purchasing a warranty? We will not be renewing!

7 months ago

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Aura

CHW handled my claim in a expert manner; their staff was responsive and appropriately answered all my questions. Overall the service was amazing!

7 months ago

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Candyce Underwood

My A/C unit went out; long story short, they denied my claim because the refrigerant coil was rusty and stated it was a pre-existing condition. I explained that rust is a normal occurring process in an older unit and out of my control but they still denied my claim. You'd think that they would at least cover a portion of it, $10,000 for my new unit when I thought I was covered by the so-called 'best warranty company in the business '. I may have to rethink my options with staying with this company.

7 months ago

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Lynn Davis

Service technician was excellent However, getting approval for repairs took longer than convenient. i was without water for two days and hot water for another day

7 months ago

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Mary Eileen Burke

On the whole I've been satisfied.I did have an occasion with one of my appliances that took months before it was resolved. It finally was replace

7 months ago

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Donna Battisti

Worst company ever! Total waste of money. Takes days to hear back from them. Total run around to cover claim. When you do need service for something, it's not covered! I have a few more months to go and when my contract runs out. I am done with them forever! Warning SAVE YOUR MONEY do not go With Choice Home Warranty!! The worst customer service. They do not use the best contractors.

7 months ago

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Verified Customer

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Ellis

What I like about Choice Home Warranty is the customer service it provides, coverage of my appliance and expertise of the repair service provided.

7 months ago

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Andy

Compared to AHS the amount offered to replace items is relatively low. The technician was excellent and I’m happy with the service.

8 months ago

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Howard

Much improved service and communication. My last two claims have been quickly and professionally completed. I am a Happy customer at this point.

8 months ago

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Ken Murry

Great speedy service on our last call. Technician came out for our AC and he was very good. Polite, professional and knowledgeable.

8 months ago

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Jacqulyn Nixon

Everything went well and I am happy with my new water heater, the installer was very nice and respectful. Good job and well done

8 months ago

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Darrell

It took way too long to get a technician. I ended up paying for one myself, he determined that the repair by your previous technician, about 20 months ago was wired improperly and was the source of my issues including the super high electric bills that I was getting

8 months ago

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Verified Customer

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Stephanie White

I dislike the amount of time it takes to get service. I did not sign up for this program so that I could find my own contractor. I was assured by your sales team that there were many, many contractors in my area. This was the biggest lie of all. The closest is about 1 1/2 hours away. Not really a happy customer.

8 months ago

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Verified Customer

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Toni

The plumber came, said he could not open my drain. I pd the $75 and had another plumber come a few days later,. He opened the drain and charged me $350. I spoke to Tania and she said she would send me an email to attach my bill to and would refund me $165. I have not heard from her, maybe she got busy.

8 months ago

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Twila Hopkins

My furnace went out and after submitting my claim to Choice Home Warranty, the contractor came out the same day and filed the furnace! Outstanding!!

8 months ago

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Marcia Hart

You can’t find repairmen in our area. When I was told it wouldn’t be a problem.

3 days ago

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Paula

Good price at first but takes too long to schedule service.

2 weeks ago

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Mark

takes to long , won't pay full bill. 3 days to get a plumber out with sewage in basement.

2 weeks ago

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Bill

Wanted coverage on new home in case we have issues

2 weeks ago

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Sudhir

Not sure about their assessment by their service technicians and their staff

2 weeks ago

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Jennifer

They were recommended by a friend. So I gave them a try.

2 weeks ago

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Harold

Promotional offering for physicians. xxxx

2 weeks ago

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Chasida

My realtor convinced me to get a home warranty.

3 weeks ago

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Maria

Scheduling is difficult and inconsistent with vendors.

3 weeks ago

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Melissa

Need home warranty and they were affordable

3 weeks ago

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Steve

Thought it was a good company. I researched many companies

3 weeks ago

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Steve

Of all the issues I had they were only able resolve less than half

3 weeks ago

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Robert

Still waiting for final settlement on this claim.

3 weeks ago Edited November 20, 2025

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Nydia

I saw good customers reviews online ...

3 weeks ago

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Joseph

CWHas always been there to asap when I’ve needed them and will continue to do so.

3 weeks ago

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Mark Kolon

Terrible. I was scammed by the technician and now I must wait for a review for another week.

3 weeks ago

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Cristine

No happy with technician that was sent! Warranty is great to schedule but not the technician sent

4 weeks ago

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Sandra

Long wait for reimbursement up to 30 days

4 weeks ago

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Verified Customer

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Don

Because I paid for the contract/service.

4 weeks ago

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Norman

Great reviews online- not much else to say.

4 weeks ago

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Verified Customer

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Marvin

Still waiting for CHW reinbursement All paperwork was submitted

4 weeks ago Edited November 8, 2025

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Verified Customer

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Awais

Its neutral feedback based on service delay.

4 weeks ago

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Stephen

They were the low cost provider in my area

4 weeks ago

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Alan

Had a policy before and renewed but service under new policy is not as good

4 weeks ago

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Jorge

Seller purchased this policy upon sale of house

4 weeks ago

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Wilma

I wish I did not buy this warranty except for appliances - plumbing was a disappointment

4 weeks ago

Choice Home Warranty Reviews