Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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William Miller

The way my last claim was handled. Afterbeing told repair was okd I never got a call about the parts arriving and telling me when it would be fixed. Didn't matter as I would have cancelled as I bought a new frig, I thought that if the repair costs more than half of a new one i would have received an offer. Repair man said parts and labor would runover 500. I bought a new one for 900.

6 years ago

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Felicia

When I put in a claim, within the next hour, I've had companies name and phone number to come out and the person comes out the next day. I've had Choice for three years and have had to use them a couple of times and it is a very good service.

6 years ago

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Amy Fales

Quick to respond. I get calls from the service companies shortly after making the call to Choice Home Warrant. I've been satisfied with each service so far. I would not hesitate to recommend this company to anyone. Thank you for the timely attention to the homeowners needs.

6 years ago

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Verified Customer

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Michael

I am selling my home and I am recommending to the buyers that they continue with choice home warranty through my account. They're consummate professional and they do their best to help me. In the summer I got someone out immediately to replace my capacitor in my AC.

6 years ago

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Verified Customer

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Anonymous

It's been very good. The customer service staff is very kind and helpful and the tech was extremely professional and understanding of my situation with my garage door. They work quickly and really tried to help me solve my problem.

6 years ago

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Verified Customer

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Dorothy Macon, GA

What you get for you money is why I choose choice. They are very prompt making my appointment and the service person took care of my problem. He had to come twice and was very professional and came when he said he was going to come.

6 years ago

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Verified Customer

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Richard Charlottesville, VA

I would definitely call them again if I should have problem with my home. The technician was very knowledgeable and explained everything that he was doing. They told me the time when the gentleman was supposed to show up and he was there fifteen minutes early.

6 years ago

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June Wichita, KS

I had major repairs in my house this year and they were really good about connecting me with the people so I like the company. I had to use it over thanksgiving in my kitchen for my dishwasher, they were able to come out and fix it that thanksgiving, and I appreciate that they were able to come quick because I had people coming over for dinner.

6 years ago

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Verified Customer

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Donna

I had to have the motor replaced on a heat pump and they approved the job with no questions. The repair company that choice sent to my home seemed to be very knowledgeable and did a good job. They were also friendly and fixed the heat pump as soon as the part came in

6 years ago

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Myra

The other company I had if the item was very old they would give me a cash allowance toward another one but choice said that they would replace it. There was no maximum age so that's why I chose them. I'm waiting for a repair on my microwave. I notified choice and they sent out a notification of an appointment which wasn't good for me. So I got in contact with the repair man and we set an appointment. He told me my microwave was totally gone but then he said to me he doesn't make any money by people getting a new item. So he tried to fix it. I mentioned to choice that he had said that but they emailed me that he was going to come fix it. I asked them what he said to them because he told me it was totally gone. They told me they couldn't tell me what he said. I heard nothing else from either of them. Finally I got in touch with choice and they sent and email he would be in touch. I waited and waited. Last I heard from him he said he was waiting on a part. This is the only experience I've had with them. I'm not pleased with this experience. I don't if this is choice's fault or the technicians fault. I wish they would get back in touch with me faster.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 15th, 2020

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Verified Customer

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Peter

I had them for a couple of years at my last residence and everything was taken care of well. The only downfall is you have to wait a couple of days. It took four days to fix my water heater. When they put it out there to find a contractor if they would try to find a contractor closer to the residence that would be a big help. When I get called from people that are two hours away they don't want the job.

6 years ago

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Verified Customer

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Anita

Even though I got a full warranty package they don't tell you there are so many exclusions. For most of the items I call they say it's not included. The ultimate goal is to deny a claim. My hot water heater didn't work. When I called I got a response they scheduled someone three days later. Hot water is an essential item especially when the temperature is colder. They should notify customers at purchase that this is just a warranty and if they have an emergency it's not going to be handled right away. I'm shopping for another company that is a little bit more flexible and does not deny the majority of your claims.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 15th, 2020

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Verified Customer

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Gerald

I've used it twice now and everything's been fine. The people that come do excellent work. First time I used it for my garbage disposal. The checked it and I needed a new one so they came back and put one in. Second time my washing machine was leaking. The came a couple days later and put in a new part and everything is working fine.

6 years ago

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Verified Customer

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Christopher

I've only needed to use it once. It was for my garage door. The person that came out said my garage door was installed incorrectly and they went through choice home warranty and got it replaced. I'm happy with the results. They were very quick to respond and got it resolved pretty quickly. Everything was professional and courteous.

6 years ago

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Amy

They are always available and they always answer all my questions and all the people seem pretty knowledgeable. I just recently used the warranty for a pool pump. I did have some out of pocket expenses but it was replaced. Our technicians that have come out have been really knowledgeable and helpful in the services they provided.

6 years ago

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Hazel

Recently my garbage disposal was leaking oil into my cabinet. I called them and the man came out with a new one. The people they use know what they are doing and get it done. If they don't have the parts they order them for me and come back and put them in. I haven't had any bad experiences yet.

6 years ago

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Michael

We've had very good experiences processing claims. The last time we called and they had a technician out the next morning. It was on a Sunday and we had it repaired my 11am on Monday. They have a good list of qualified technicians.

6 years ago

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Gilbert Fraziers Bottom, WV

I've only had one issue. They just took two to three days to come out and it was high priority but I thought they told me within a day or two that we would have somebody out there but it wasn't a day or two. The vendor that did come out was very professional and did a great job and was pretty quick about the garbage disposal.

6 years ago

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Verified Customer

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Anonymous Hardy, VA

The response is very quick and when they are not able to find someone to come out, they allowed me to find someone. It worked out pretty well. I had a plumbing blockage and they contacted a plumber. The plumber was here the next day and resolved the problem.

6 years ago

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Verified Customer

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Michael Greensboro, NC

Every time I call Choice Home Warranty, they seem to get the ball rolling by getting what I need to repair and within a couple of hours an appointment has been set up. My garbage disposal stopped working and I called and they came within the next day and replaced it that day and everything was great.

6 years ago

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Verified Customer

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Linda

Regardless of my problem, they manage to get a call. A few years back, my oven wasn't working and they sent out a repair man and he did his best but it just would not start and they gave us a thousand dollars to replace it. The amount of coverage that they offer compared to the price is what made me choose Choice Home Warranty.

6 years ago

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Verified Customer

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Agnes

The people who do the air conditioning are the best people I've had with choice. Also when my washer broke, I called on a Sunday and they came on a Tuesday and looked at it and said they would need to order a part but in the meantime he fixed it so I could still use it until the part came. Sometimes I do have bad experiences, I had one terrible one with a person they contract with, had a lot of problems with that one.

6 years ago

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Verified Customer

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Mathias

It used to be really consistent but lately they send out subpar vendors. We've gotten people that were completely unqualified and lied about the service they would provide which led to multiple visits leaving out items more damaged than they needed to be. Our kitchen sink was draining slowly so we contacted choice and they sent out a service provider who shoed up the house with no tools because he claimed his truck had been in an accident. He attempted to open the main plumbing with a hand wrench and then demanded he forty five dollars and then submitted to choice that he had snaked our drains which was false. We ended up having to pay five hundred dollars out of pocket to fix our own sink.

6 years ago

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Verified Customer

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Rosaria

They never disappoint me. The first time I had to use, my dryer broke and I called to put in a claim and I got a phone call that night that service would be out the next day and he put in an order for a part and it was less than a week.

6 years ago

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Verified Customer

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Robert

The service was very professional and very quick with my recent claim. The garage door motor jammed and spring came loose, it was a mess, and I called and got very quick service and the next morning, it was taken care of. I then got follow up form choice to make sure everything was done the way I wanted. The experience was excellent.

6 years ago

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Verified Customer

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Larry

The price was reasonable and I got a good, fast response from them. I called them and someone came out within a day. The customer support was great and the technician was professional and high quality. It was overall a great experience.

6 years ago

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Verified Customer

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Steve

Virtually no problems encountered and I have used the service twice now. They've done a very nice job. We bought a new house and experience problems with the refrigerator and the home warranty people made arrangements for an excellent service team to come out and take care of things. We are extremely satisfied.

6 years ago

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Verified Customer

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Anthony Marion, IA

They've done everything any time I've had a claim or anything. They've been really good getting things resolved. For one thing, out furnace quit operating and I tried everything and finally we were able to get a hold of somebody to come out and fix it. We've used them a couple of times. It works just the way they advertise with no hassle.

6 years ago

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Elizabeth And Bruce Kansas City, MO

I needed to use it the other day and they were prompt getting someone out here. The companies they subcontract with leave a lot to be desired at times but they are quick and efficient and know what they are doing on their end. To be nitpicky there are times when you call about something and they will not cover it if it even questionable that something may have caused the issue.

6 years ago

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Verified Customer

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Benjamin Wichita, KS

Great value. I really appreciate how prompt the service was and how professional the whole experience was. I didn't have to wait in a queue to get through to somebody, I was able to get a claim filed and everything was streamlined. It was a great experience.

6 years ago

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Verified Customer

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Leroy Conroe, TX

Everything has worked out good and they've done what they said they were going to do. The only problem is that it took too long for the service people to get here for a problem in my kitchen, which was probably not a problem.

6 years ago

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Verified Customer

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Sam Colorado Springs, CO

The quality and price are good. The only problem I had with Choice Home Warranty is they didn't pay for the part for a plumbing problem but when I called customer support, they offered to reimburse me for my out of pocket expense but the check never got here.

6 years ago

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Verified Customer

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Gayle Boca Raton, FL

Choice is responsive, knowledgeable, and always courteous. I've used my warranty a few times. It's always fast service, everybody that has come has done the job, and it's been an extraordinary experience. I would recommend this to everybody.

6 years ago

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Verified Customer

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Wayne Rockledge, FL

Always courteous and on the ball to get someone out quickly. I've had to use my warranty a couple times. Recently our garbage disposal was not working. Choice sent out a technician that figured out it needed to be replaced, he replaced it within a couple of hours and everything was good.

6 years ago

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Piclady

Sometimes difficult to get reputable companies to service you. I have used them for a broken washer which they deemed too costly to fix so gave me money towards a new one; had to escalate the amount as I went to Lowes and Home Depot and I could not get a new machine even a basic one for the amount they wanted to give me. They increased the amount for the most basic machine. I also used them to fix a blower on the spa of my pool and the first company they contacted had an F rating with the Better Business Bureau so I asked for someone else...2nd company was not listed on internet so I couldnt find out any info on them and no one answered the phone number they provided me, so I had to use my own company and get reimbursed which shouldn't be a big deal but they want to talk to repair person and a lot of companies won't take the time to do this because you can be on hold for quite some time. Most recently I used them to fix a heating unit....company they sent was great but it took forever to get the part. Make sure you look up the companies they send to your house. Check the BBB rating and or reviews would be my recommendation. If you dont mind doing the research and some hassle then Choice is ok

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Kathleen Mesa, AZ

They've done everything. I've called them a couple time and they sent people right out so that's not a problem. My washing machine wouldn't work so I called them and they came out and fixed it. It was fixed I believe the next day or the following day.

6 years ago

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Peggy Knoxville, TN

I get very prompt service technicians. Supposedly we are waiting on parts for my stove. I've left a couple of messages on the answering machine and he has yet to return my phone call. He said the parts would take $75 and then he never came back.

6 years ago

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Verified Customer

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Joanne Loudon, TN

My furnace fan motor quit. The vendor they selected was top notch. He was there on the minute that Choice called me. He had to wait for Choice to give the approval for the item but we waited like five days with no heat. They really tried but just not fast enough.

6 years ago

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Anonymous Groveland, FL

We have only used it once since we bought it and I called them. But the whole process was seamless. The person who came to repair the refrigerator was unbelievably good and patient and did an awesome job. I called them and they arranged an appointment right away and it came out within forty eight hours. And they did a great job taking care of it.

6 years ago

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Beryl Palm Beach Gardens, FL

It is impossible to speak to a live human being when you need to make some changes. When I put in the order, I said do not schedule me with Sears. My experience with Sears has been that they are unreliable they cancel, and they have cost me lots of money as a result. Your schedules me with Sears. I told you to get me a different tech and you rescheduled with Sears. I told you to change it and the tech you finally sent out was excellent.

6 years ago Edited January 10, 2024

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Danielle & Joe Safety Harbor, FL

They respond right away and if we have an issue someone comes out the next day. Our hot water heater broke last night and there's a technician working on it right now. We had a similar experience with our dryer. Someone came out the very next day and we've had no issues since then.

6 years ago

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Verified Customer

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Harriette Lutz, FL

They respond immediately to my concerns and requests. Whether I call them or email them I always get a quick response. I used them recently when my washer wasn't working. They came out and fixed it. They always honor the warranty by sending someone out and if it's not something that's covered they tell my immediately.

6 years ago

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Barbara Waterloo, IL

They take care of you and are very polite. I just used my warranty a week ago on my garage door. They got on it and took my info. I got an email the next day and they had me scheduled. They came out pretty quick. Very happy with that.

6 years ago

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Verified Customer

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Kristen Atlanta, GA

So far so good with Choice. The claim I turned in was handled very quickly. Everything was communicated very well and the guy that came out for my garbage disposal did a couple extra things he didn't have to do. We had a different warranty company who's vendors were not doing a good job.

6 years ago

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Verified Customer

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Anonymous

They kept in contact with me and told me when it was going to happen. I just wanted somebody out here and they got my dryer fixed and was very swift and almost immediate. I had the best service I've ever had. I think Choice is one of the best companies that I've ever been with.

6 years ago

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Harry

I've had a few things replaced and I could never replace it because they didn't give me enough money for it so I had to put more money in to replace the product. I had to replace my washer and they replaced it but my space is limited. They always do what they say they're going to do, they are fast and efficient.

6 years ago

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Bill

There is usually immediate response and ninety percent of the contractors were very good. Just recently, I needed some exhaust fans and I requested the service. It was very prompt and they were excellent. They're always reliable and prompt.

6 years ago

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Jensy

I've called two times and they've always been friendly. The first time, everything was great. The second time, the provider was no good and I called them and they changed the provider no questions asked. I explained the situation and they gave me a new appointment. So far everything has been great.

6 years ago

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Howard L. Burns

They respond right away. They are courteous and they know what you're talking about. I had to call for an air conditioning problem and they arrived a day early which was nice and it only took a half hour to complete the job and we got our conditioner running again. They are quick to respond and they have no problems.

6 years ago

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Michael Pittsburgh, PA

The folks that answer the questions over the phone are very knowledgeable but I think they're given very limited leeway to what they can do. Two weeks ago my microwave went out and I put in the claim and actually the next day there was a serviceman here. He diagnosed the same problem and so he went back to discuss options with the warranty company and the option was to fix it or you get two hundred dollars for the microwave to replace it. The service provided by the individual companies has always been very good. The description of the coverage is very good but the actual cost of repair is a lot smaller than the cost of the device ot be replaced.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 12th, 2019

Choice Home Warranty Reviews