Choice Home Warranty: Read 42,008 User Reviews From Real Homeowners

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Pavan San Antonio, TX

They are at the mercy of the contractors, most of them are very good but some aren’t responsive at all and that can reflect on their customer service. They were pretty prompt when the heating went out but the contractor was not up to mark. Still most do a decent job.

2 years ago

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Verified Customer

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Sharon Ft Mitchell, KY

The people that have come here have been very polite and everything has been fixed properly. We haven’t had any problems. They came when the water line busted in the fridge and fixed it. I have been happy with the people.

2 years ago

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Verified Customer

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Felicia Houston, TX

Choice Home Warranty is reliable and dependable. Recently my toilet was leaking and they fixed it. They try to get to you within 24 hours if they can. I like the service. I like the workers that have come out.

2 years ago

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Anonymous Ashburn, VA

My dishwasher wasn’t working because it had a broken panel and I called choice and they sent a representative within a week to check on it and they ordered a part and made a follow up appointment. Everything is functioning now. It works perfectly fine.

2 years ago

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Anonymous Palatine, IL

I am not a handy person so this makes sense for me. It is very affordable. The last experience I had wasn’t the greatest. It is coming up on a month waiting for a part. When I called them, the rep was able to give me an answer.

2 years ago

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Verified Customer

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Anonymous Houston, TX

They are very active and very effective. There are no delays whatsoever. They got the job taken care of. Everything is good. They have experienced people who know exactly what they are doing.

2 years ago

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Verified Customer

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James P Kueck Green Valley, AZ

I call them - they send a reputable service tec to check it out. After a few days the local tec gets authorized to purchase the parts to do the repairs. The tec calls back and sets a day and time and the repairs are made.

2 years ago

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Verified Customer

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Thomas Wittig Milwaukee, WI

Received quick response and next day service appointment. Service tech (John from Sears) was excellent. I cannot think of anything that could of been done to make the experience better. Outstanding.

2 years ago

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Verified Customer

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ada surles New Market, AL

fix the problem and was fast to respond got it right the frist time.i would highly recomend choice.if they keep up the good no great they will be very hard to beat.so far i believe that choice was the right choice.

2 years ago

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Verified Customer

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Joanne Lynch Center Valley, PA

They sent plumber the following day. Plumber was excellent. I needed a part for sensor kitchen faucet and the plumber took care of ordering part. Part sent directly to me. Choice Warranty called to make sure I got the part

2 years ago

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Verified Customer

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Allen Triba Hemet, CA

Made our first call to Choice Warranty for our water heater repair about a month ago. The response was quick and repairs made a week after diagnosis. They were courteous and professional. Very good so far.

2 years ago

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Verified Customer

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Colette Coffey Euclid, OH

I have to say, Choice Home Warranty has made it possible for me to afford to stay in my home. I thank God for their services, and the timely manner in which they carry out that service.

2 years ago

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Verified Customer

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Mark Royse City, TX

Quick to respond, fair in their assessments. Technicans that respond are professional and knowlegeable about the products they service. Choice responds quickly on repairs and follow throughs on repair.

2 years ago

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Verified Customer

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Bonnie Gulick Greenfield Park, NY

Service technician they sent out to repair my heating zone was very friendly and professional and took care of the problem. Would have rated it a 5 except it took two days to find a service company, but since it wasn't an emergency it didn't matter too much

2 years ago

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Verified Customer

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Yvonne Coleman Florissant, MO

I moved into my new home and within weeks time the water heater stopped working. I called Choice Home Warranty and they asked what happened. They sent someone out and assets everything . I had send in a copy of my home inspection to them:

2 years ago

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Verified Customer

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Lauren Dallas, TX

Once they entered into a partnership with Sears, the service and process got much better. But still, every time we need help, it takes time for someone to come out. Then it takes more time for the person to get approval from Choice to do the recommended work. You try going through this when your Air Conditioner is out during a 100 degree summer or your refrigerator is broken. On average we are suffering around three weeks with the item being down to being fixed, and it is usually upwards of a month. Often the quality of work comes up time and time again for it not being thorough. The process is very convoluted. The Sears team has gotten a lot better. Also, why is there no app to use? What do I have to put my policy number in time and time again? Why can we never talk to someone on the phone or have a chat function? Communication is severely lacking.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Clayton Henderson, NV

My dishwasher was not working properly and I called them and they were out the next day, which was a Sunday actually, and fixed the problem within an hour or so and was great. They're very prompt and responsive.

2 years ago

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Cora Taylors, SC

Choice always responds within 24 hours to let you know whether they have found a contractor to resolve your issue or not. The monthly rate for the plan is reasonable, and the per visit out of pocket cost is also very reasonable.

2 years ago Edited January 10, 2024

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Verified Customer

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Irvin DE Bary, FL

We had a problem and we called and they came right out and the guy knew what he was doing and he fixed it up, cleaned up his mess and everything. He was very personable and he knew what he was doing.

2 years ago

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Verified Customer

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Betty Spring, TX

I only ever used it once and they able did a good job. My garbage disposal went out and they came out and it needed to be replaced and he replaced it right down the side. They were very prompt in getting someone out.

2 years ago

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Verified Customer

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Jeffery Orlando, FL

It be had no problems . No issues at all. Customer service has been very good. I go online. I put my claim in and get a response and service from them. I've got nothing but positive things from them.

2 years ago

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Verified Customer

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Janetlynne San Tan Valley, AZ

The air condition fan went out. I called them they responded quickly and the company that came was great and they took good care and they were prompt and efficient. It was quick response good service.

2 years ago

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Verified Customer

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Joe Belleville, IL

Good customer support once you get somebody to talk to you. However it can be a little bit challenging at times getting to that point. The one time that we needed our warranty was with the heating system and they sent like seven different people out due to a lack of communication.

2 years ago

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Verified Customer

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Marilyn Saint Louis, MO

They are always nice and helpful. My dryer broke and within a couple of days. I had the part and it was repaired. It has worked perfectly ever since. I liked the repairman, he was awesome.

2 years ago

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Verified Customer

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Tina Saint Louis, MO

Service is great. They are very positive. They are courteous and helpful. I have no complaints. I have had nothing but positive experiences. They replaced my dishwasher went they couldn’t fix it.

2 years ago

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Verified Customer

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Randy And Stacy Pensacola, FL

I’ve used it about three times. To repair the dishwasher and the fridge and the air conditioning system. A rep is always available. They answer the phone when it rings. They are very prompt getting issues resolved.

2 years ago

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Verified Customer

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Tasha Chicago, IL

I am able to get an appointment within a couple of days when I put in a request. I needed it for the dishwasher. The technician was able to come out within a day or two. They were able to fix the issue. The service was good.

2 years ago

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Verified Customer

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Anonymous Clearwater, FL

There were two choices, American or Choice. I had American and I had a bad experience so I switched to Choice. They take care of things quickly. They got my air conditioner fixed.

2 years ago

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Verified Customer

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Sean Surgoinsville, TN

Payments take a little longer than expected. It was a little over three weeks before I was able to replace my washing machine. When I call customer service with questions, they are able answer. I get someone to rectify problems.

2 years ago

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Verified Customer

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Randell Daleville, VA

I recommend them to everybody. It is an excellent service. They provide service is a timely manner. They are excellent trying to find me a technician. They work really well for me.

2 years ago

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Verified Customer

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Judith Toms River, NJ

Haven’t had an issue with them yet and I’ve had them for a few years. They get appointments within twenty four hours. There is follow up with an email asking me if it worked out. Everyone has been good.

2 years ago

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Verified Customer

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Jay San Tan Valley, AZ

All my experiences have been pretty good. I would recommend them. They are very prompt getting things done. They gave us six hundred dollars towards a new fridge when it couldn’t been fixed. The garbage disposal was within a day or two.

2 years ago

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Verified Customer

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Mike Round Rock, TX

I think it is a pretty good value. They are usually pretty and efficient. Things are taken care of quickly. They sent someone out to repair the leak in air conditioning. It is good protection.

2 years ago

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Verified Customer

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Tracy Brentwood, TN

I did a lot of research before I signed with them and they seem to be the most reliable company. I have used them twice and it was easy to contact them and the people they send are knowledgeable.

2 years ago

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Verified Customer

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Anonymous Miami, FL

Sometimes I am not sure if there system works very well like when the person has come and gone and they keep sending reminders. They were able to get someone right away to help fix the water heater. It takes longer if there needs to be parts.

2 years ago

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Verified Customer

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Anonymous Jacksonville, FL

I needed someone to call when things break and they had a good reputation. I only have one complaint. I am not super computer savvy and I have stumbled to get through a request. Once it is through I have been very pleased.

2 years ago

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Verified Customer

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Linda Denton, TX

Got rid of American Home Shield for Choice Home Warranty and so far I have had no problems with them. They came and got the plumbing fixed without having to tear it up. It was a simple solution. It is satisfactory.

2 years ago

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Verified Customer

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Chantel Casa Grande, AZ

Everything seems great so far so good. Choice honored the claim for my dryer even though I did not see the manufacturer information. The appliance was fixed. They were quick to respond.

2 years ago

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Verified Customer

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Anonymous

One of my friends recommended them. I find them highly responsive. They responded immediately. Within a day the issue was resolved. I would recommend them to my friends and family. They are very transparent.

2 years ago

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Verified Customer

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Anonymous

They always take care of business. I needed it a couple of weeks ago and they sent me someone fantastic. He took care of my problems. I really appreciate them every time they take care of my problem.

2 years ago

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Verified Customer

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Patricia

Using the warranty is very easy and simple. Either go online and tell them what is wrong or call them up. They usually respond within 24 hours. They always respond properly. They do everything they say they’ll do.

2 years ago

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Verified Customer

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V.

I didn’t realize the water heater was on a sliding scale and the paid to replace portion of it. When they were looking they realized the garage disposal wasn’t working and they cleaned it up and fixed it up great. He showed up on time and was very thorough. It was a great experience.

2 years ago

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Verified Customer

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Anonymous

They are very prompt responding to your problems. They take care of business a good, fast pace. The service is very professional and very timely. Customer service is excellent.

2 years ago

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Verified Customer

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R

We’re very pleased with it. We’ve had several other warranties in the past. They always return our calls. When we had an issue with the refrigerator, they called within an hour. They were prompt to fix it.

2 years ago

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Verified Customer

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Alecia

My aunt referred to them by my aunt. She has always had quality service. So far I’ve had the same. I’ve had no issues. The people don’t show empathy when you call. I’ve used it three or four time. They couldn’t find a tech for me one summer and I had a hard time finding one myself but I have had no other issues.

2 years ago

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Verified Customer

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Sue

I’ve used it a couple of times and within 24 hours, there is a response. They seem to be offer more than others. They always get people out to my home. I did have a problem with a sub contractor.

2 years ago

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Verified Customer

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Diane

They give the best service. It is the quickest. It can take a long time if parts have to be ordered. The worker they sent was very pleasant. He was neat and cleaned up after they left.

2 years ago

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Verified Customer

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Vanessa And Michael

Best price for a warranty. Everybody is professional and polite. They are thorough. I’ve used it three different times. It is a great company. I don’t like all the spam emails from them.

2 years ago

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Verified Customer

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Carol

As a disabled person it is great. Any time I have a claim, the come. They have come through for me. The investment has come through for me. I have been recommending them to everyone.

2 years ago

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Michael And Deirdre

I feel comfortable having someone to find someone to do any repairs. When they say they are send someone. They do it no problem. They have done a great job. Everything has been good.

2 years ago

Choice Home Warranty Reviews