Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Deborah

Filing a claim with Choice Home Warranty was so easy! One call and an AC repairman was assigned to my case and was available almost immediately! I would highly recommend them!

1 year ago

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Verified Customer

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Nanette Ford

Your service is good but your choice of communication with your customers is lacking. Your service providers don’t call me to see when they can come out. They just schedule a time and expect you to be home as well as figure out they’re coming by finding it in your emails.

1 year ago

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Verified Customer

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Melinda Henderson

I’m okay with what they have provided for service, for the most part. I don’t appreciate that they said my service call was cancelled, when the guy was here for an hour. He said the parts could not be ordered. They have the option of a second opinion at their cost and should have been honest with me. The second guy replaced my ice maker and so far it’s not leaking, I sure hope it stays that way. They took too long to get it fixed and my floor is ruined, which of course they don’t cover.

1 year ago

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Verified Customer

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Jim And Samantha Clark

I recently had 2 claims on the same day and both were handled within days! On one claim for a built in refrigerator, the service provider called and was able to come that same day! Great service, very satisfied customer.

1 year ago

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Verified Customer

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PSR

No home warranty is perfect but out of experience CHOICE HOME WARRANTY has been the best company to deal with, I have several property between New York and the Desert and so far I have been a happy Custumer. PSR

1 year ago

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Verified Customer

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Mary

I would recommend Choice Home Warranty to all my friends. I had great experiences with them and everyone was so nice and helpful. I was not ever disappointed with them. They do what they say.

1 year ago

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Verified Customer

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Charlene Schulz

I feel the sales pitch was overindulged. The customer service always nice but not completed in just one call. Last claims started out as just one and ended up being forced to place another claim instead of just the original claim. Whole process included numerous calls to customer service by myself and lots of emails sent by the service provider and it took approximately 6-8 weeks. Way too long to go without central air August into October. I’m hoping next claims go more smoothly then these first 2or 3. The 1st claim was for my Bosch washing machine would have cost more then the final claim amount received. Couldn’t even purchase the Bosch base model for the 576.00 check received and this was after I disputed the claim with no satisfaction. I was told during the sales pitch that the replacements would be same brand and comparable or higher model.

1 year ago

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Verified Customer

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FB Ostovic

Excellent and quick response to our issue. Technician arrived within two days, diagnosed the issue, ordered the part and returned in one week to complete the service. Overall highly professional technician and service! edge

1 year ago

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Verified Customer

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Sharon

The pool technician date given to be by Choice Warranty and the date of the pool company text did not match. I ended up wasting 2 days waiting instead of only the one that was sent directly to me from the pool company. I AM EXTREMELY UPSET ABOUT THE UNPROFESSIONAL WAY THIS WAS HANDLED. This is the second such instance with the contract company and Choice sending different dates. Please get your system fixed or reach back out to the contract company to update and modifications.

1 year ago

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Verified Customer

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Jan

Don’t want to fix what’s broke. AC blower bearing separated from assembly and they claimed it was not normal wear and tear. It was excess buildup. The unit is only 6 yes old and the unit next to it is 8 years old and it doesn’t have “excess” buildup. They will refuse any repairs over 100 dollars on first time out forcing you to have to wait until they get a second approval. Provided it doesn’t cost them too much. Had same problem with water heater only s temp fix. Coil was leaking on 8 year old AC and all they would approve was to add stop leak. A temporay fix. I’m not getting the leaking part replaced. Had to wait for second approval just to get stop leak added. Great in 105 plus weather. What do they care. Don’t waste your money with this company

1 year ago

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Verified Customer

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Karen

Response is usually quick and the repair is made by knowledgeable technicians . It helps me not to stress on finding the right repair person to do the job. I will renew the contract. Would recommend.

1 year ago

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Verified Customer

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Alex

I've told you before Jessica, I had to bring another person to fix what your person messed up. He was not knowledgeable about his task and left me in a mess. Furthermore, he argued with me when I told him it wasn't right. When he left my home, a blind man could see that the Dishwasher was WAY out of level. The front door panel cannot be closed and won't stay closed when the appliance is out of level. He needs some more training. On the plus side he was a nice pleasant individual.

1 year ago

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Verified Customer

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Carolyn

I have had this warranty almost a year and had to use it recently when my oven went out. The technician called quickly and repair was completed within 24 hours. Very friendly and efficient !

1 year ago

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Verified Customer

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Timothy

I've always had a great experience with their service. They respond quickly and efficiently, as I just had my AC repaired without any issues. However, I did feel the conversation was a bit drawn out, which was frustrating since I was busy. Overall, reliable service but could improve on response time during inquiries.

1 year ago

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Verified Customer

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Troy

The service was excellent! They understood my needs perfectly and handled everything efficiently. I recently needed a plumber for a broken toilet, and they approved my claim quickly. The plumber arrived promptly and fixed the issue without any hassle. Highly recommend for their responsiveness and reliability!

1 year ago

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Verified Customer

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William

I've had a generally positive experience with customer support. Most of my needs were met online, making it easy to be self-directed. When I did submit a claim for a toilet leak, I was impressed by the quick response and scheduling. Issues have been resolved efficiently, and I've only faced minor problems, which were handled promptly.

1 year ago Edited September 23, 2024

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Verified Customer

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Thomas

I recently had a great experience getting my dryer repaired. The process was smooth and the repairman was very skilled. I appreciate the excellent service and would recommend it to anyone needing appliance repairs. Overall, a positive experience!

1 year ago

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Verified Customer

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Robert

I reached out for customer support and was met with confusion rather than assistance. They struggled to define what customer support means, leaving my questions unanswered. However, when my air conditioner broke in extreme heat, I was pleased with the quick response and had a repairman at my house the very next day. Mixed experiences overall.

1 year ago

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Verified Customer

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Rose

I had a great experience with the warranty service. They were responsive and set up quick appointments for my dishwasher and washing machine issues. The service was efficient, and the repairs were completed without hassle. I appreciated the promptness, especially given my family's needs. Overall, very satisfied!

1 year ago

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Verified Customer

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Sandra

I've had a great experience with their customer service. They were very accommodating and quick to respond to my issues after joining. I reached out for assistance, and they promptly addressed my concerns. Overall, I'm very happy with the support I've received!

1 year ago

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Verified Customer

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Tangerine

I had a mixed experience with their service. While they were highly responsive and kept me updated on my requests, there were times when they lacked contractors in my area, causing delays. Their customer service could improve, as I received incorrect information via email. Overall, I appreciate their efforts but hope for better contractor availability.

1 year ago

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Verified Customer

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Thoron

I had a great experience with the service. When my garage door opener failed, they quickly replaced it. I also had an issue with my washer, and the technician diagnosed and repaired it on the spot. The service was efficient, and the technician was very professional. Overall, I’m very satisfied!

1 year ago

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Verified Customer

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Sheri

I've had a mostly positive experience with my warranty service. Customer service is responsive and addresses issues promptly. While I had one bad experience with a technician, the majority of my claims have been handled seamlessly. Overall, I'm satisfied with the service and how quickly they resolve problems.

1 year ago

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Verified Customer

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Michael

I had a great experience with the service. They were quick to respond to my questions and provided helpful feedback. When my refrigerator had an issue, they found the leak promptly and ordered the necessary parts. They also inspected my AC units and efficiently replaced the faulty components. Overall, I'm very satisfied with their assistance!

1 year ago

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Verified Customer

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Linda

I've noticed a significant increase in costs lately, making it feel quite expensive compared to when I first started. My recent warranty experience was positive; the technician was efficient and resolved my air conditioner issue. However, I had multiple visits for my dryer before it was finally replaced, which was frustrating. Overall, my last service was satisfactory.

1 year ago

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Verified Customer

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Linda

I had a frustrating experience with customer support. While they were polite, the response time was far from ideal. After reporting a plumbing issue, it took much longer than expected for a technician to arrive, leaving me without access to my laundry for weeks. Communication could definitely improve.

1 year ago

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Verified Customer

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Laurel

I had a terrible experience with the service. I needed my hot water tank replaced, but after multiple no-shows from technicians, I still don’t have a functioning system. However, I’ve had better experiences with their prompt responses in the past when other issues arose. It's frustrating to feel let down when I rely on them.

1 year ago

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Verified Customer

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Jim

The service experience was frustrating due to delays. I was offered a gift certificate for a broken washer, but it took an unreasonable amount of time to receive it. Additionally, when my air conditioner needed attention, the response time was longer than advertised, especially over a holiday weekend. Overall, I expected better service.

1 year ago

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Verified Customer

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Jay

I had a great experience with the service team. They responded quickly to my ice maker issue and resolved it, even finishing earlier than expected. However, when my refrigerator broke down, they opted to replace it instead of repairing it, offering a fair amount for the replacement. Overall, I'm satisfied with the prompt and helpful service.

1 year ago

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Verified Customer

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Ida

I had a mixed experience with the service. Initially, it was tough to get someone on the phone, and the first company I contacted was unresponsive due to weather delays. However, when I finally used my warranty, the issue was resolved, although it took longer than expected. I appreciate the help but hope for quicker responses in the future.

1 year ago

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Verified Customer

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Jose

The customer support team did their best, but the technician's service was lacking. After a brief fix, my air conditioning broke down again, and I received no satisfactory response when I called back. I'm left without air conditioning and uncertain about the next steps.

1 year ago

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Verified Customer

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Kim

I had a quick response time for my plumbing and garbage disposal issues, with technicians arriving the next day. However, my air conditioning repair has been ongoing, with the technician finding more issues, leaving me without a working unit upstairs. Overall, the service is prompt, but the air conditioning situation has been frustrating.

1 year ago

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Verified Customer

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Filena

I had a great experience with customer support when I needed to use my warranty. They kept me updated while searching for a technician to fix my refrigerator, which wasn't cooling. Someone arrived promptly the next morning to help. Overall, I felt well-supported throughout the process.

1 year ago

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Verified Customer

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Donathan

I had mixed experiences with their service. While some staff were helpful, others fell short. I had to wait an unreasonably long time to get my refrigerator replaced under warranty. Overall, I appreciate the assistance I received, but the slow response time was frustrating.

1 year ago

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Verified Customer

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Donn

I had a mixed experience with my home warranty service. They responded quickly to my issue, but when my air conditioner broke, I had to source my own repair and made a mistake on the reimbursement form. However, they were prompt in sending someone to fix my dryer. Overall, their service has potential but needs improvement in handling claims.

1 year ago

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Verified Customer

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Don

I had mixed experiences with customer service. Sometimes it feels hard to reach the right people for help. I called about my dishwasher not working, and after some back and forth online, a local repair company was too busy to assist promptly. When they finally came, the issue resolved itself, but I still ended up paying for a service I didn't need.

1 year ago

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Verified Customer

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Alan

I had a mixed experience with the service. While they responded quickly to my air conditioner issue and provided excellent help, there were times when they lacked contractors in my area, causing delays. Communication could improve, as there were some errors with appointments. Overall, I appreciate their promptness but hope for better contractor availability.

1 year ago

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Verified Customer

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Lee

In a recent claim, when I contacted Choice in regards to difficulty that I was having getting the technician that they sent to complete the work, rather than help me or help the technician resolve the issues with the manufacturer warranty, they instructed me to contact the technician myself. I had already been waiting for the technician to figure out how to order the part for a month and a half and decided to just contact someone else.

1 year ago

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Verified Customer

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Michele

My gas oven was repaired by a friendly, professional service provider. The repair was handled quickly upon my request. This is my first request under Choice Home Warranty and so far I’m very pleased.

1 year ago

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Verified Customer

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Roger

After making our first claim to have some one come fix our electric clothes dryer, it to a week for someone to come inspect it. After he found out want was wrong, it took a another week to get the part and have him come back to put it in. We were without our dryer for over 2 weeks.

1 year ago

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Verified Customer

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Ella

repair from 2nd co sent for inop garbage disposal got the job done. personnel was friendly and efficient. 1st co sent was rude, never looked at garbage disposal and wanted payment above everything else.

1 year ago

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Verified Customer

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James

Choice Warranty has always been fair and responsive in handling my claims. Choice has provided me with a great experience from creating the repair ticket to assigning the provider and the timely completion at a fair price.

1 year ago

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Verified Customer

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Bignate316

I like that they are very timely and on top of your claim every step of the way. I dislike that they didn't cover more of the cost for my water heater replacement but at the end of the day they supplied a top of the line unit instead of a bargain barrel unit from Lowe's.

1 year ago

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Verified Customer

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Brett

What I like - They quickly schedule a local company to assess your problem. Oftentimes the repairs are done quickly if the problems are minor. What I don't like - They do NOT honor their contract. I needed a refrigerator replaced and they only offered me 900 to replace it. I eventually get them to up that amount to 1200 but that is still short of 3000 that is stated in their contract. I use CHW for coverage on two properties and they still shorted me. This company will repair the little things but look to stiff you on the bigger repairs. Ill be looking for a new company after this contract expires.

1 year ago

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Verified Customer

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John

We have had a fiasco with trying to have our attic fan repaired. The representative for first company assigned called us 10 minutes before arrival to say his company does not work on attic fans. We went back to square 1 and had a new company assigned by Choice. Even tho we provided all specifications for the unit and what was needed, he came unprepared and said he has to come back. A week later, not having heard from him (Sam at Bsquare Electric), we called. He didn't remember being at our house and had done nothing to get the parts. He said he would get the parts and come on Monday morning - the morning of the buyers' walk thru of our home; we settle on Monday. On top of that, even tho the contract says attic fans are covered, no mention is made of the cap. So, in addition to paying our $75 service fee, we now have to pay an additional $70 for the parts. This is totally unacceptable.

1 year ago

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Verified Customer

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Drew

Had my first claim at the end of June for my refrigerator. Claim process went well and contract was handled by Sears Home Warranty. Service call went well and it was determined that a new compressor was needed. After almost 2 months without a replacement part a new contractor was scheduled and and job completed within a week. I was also charged $37.50 for some service related work with the second contractor. Don’t understand what this is and is not stated in my contract. I was only supposedly only responsible for a $75 service charge which was paid with the first contractor. Overall this was the worst experience with a home warranty company that I have ever had

1 year ago

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Verified Customer

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David

getting my appliance fixed happened quickly, but so far, not worth what I have paid into the company since I started over a year ago, and turned in an issue with my pool pump, ok they said they would get someone to come fix it or change out the pump, after a year I just went ahead and did it myself.... when I told Choice Home Warranty manager about this, all he could say was I was wrong, they always get what they promise done.... so as far as I am concerned, I spent the money to cover my pool but they didn't live up to their part.... so scoring a 5 would take alot of work on their part....

1 year ago

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Verified Customer

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Arlene

Sadly, when my washing machine could not be repaired, the company did not "replace it" as stated in their advertisement. It took approximately three weeks for this decision to happen. Four days after reporting the problem passed before a repair man came. He diagnosed the problem and ordered new parts, and almost 2 weeks passed before the repairman came back, only to find the motor was not working and it no longer was being manufactured.( during this time, I continued to call for updates and was "put off") . Finally, I was told the washer would not be replaced and I would either receive a gift card to Lowe's or a check would be sent to me---note that this would take 30 days. I was shocked and quite upset when the amount would not even cover the cost of a washer. When my garbage disposal broke and could not be repaired, it was replaced as stated in the advertisement, thus I was dismayed when the case manager would not explain why the amount decided would be approximately 60% of a new washer, not including the additional expense of delivery charges, new hoses charge, etc. I'm not sure if the company has a change of management, or has been purchased. In my opinion, it has not honored its claim of "if it cannot be fiixed, we will replace" . After speaking with many representatives, I was assigned a case manager and after much discussion, I was allotted half the price of a new machine. In addition to buying a new machine, I had to pay for delivery and new hoses, as well as, take away expense of removing the old machine.

1 year ago

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Verified Customer

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Jeffery Keovorabouth

Choice Home Warranty delivers excellent service with prompt customer support and quick dispatch. Their fast response times make them a reliable choice for home warranty needs.

1 year ago

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Verified Customer

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Victoria Sicilian

They act fast to get help for you when they’re a problem. I’ve had a couple of claims this year as a new owner of an older home, so it was less worry for me knowing I would be taken care of.

1 year ago

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