Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Albert

I am very disappointed with Choice Home Warranty because when I start with them my service fee was less than $100 that's why I chose them but when I was able to use them they went up to the $100 without letting me know. Thinking about canceling.

7 months ago

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Dave

I did it because I thought they would be fix things, but they are not very prompt on getting people here and then they have a dishwasher. That’s only basically one and a half year-old but they wanna give me 1/4 of what the price cost new because it’s been fixed once already I’m guessing, but they’re just everything you have to. Do you have to fight for.

7 months ago

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Howard / Marie Nelson

Worse experience ever…still have a refrigerator repair pending, now almost 30 days, have talked directly with numerous representatives, hanging up on technicalities on provided manufacture’s documentation 😩☹️😡 Have had home warranties on our homes for many years, almost 6yes with CHW. Now thinking seriously about canceling and they’ll get me on the prorated refund too Further action tbd.

7 months ago

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Ricky

I decided to give CHW a try to see if they truly covered items as listed. I highly recommend CHW they send great techs and have fair pricing.

7 months ago

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John

Grandfathered in. Stuck with it because it was decent. Customer service, coverage, fees and other factors have declined some. It's the better of the two companies I use for my properties, but I am still looking for an alternative moving forward.

7 months ago

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Daniel

They sold me a 3 year policy to cover roof plumbing stopages etc. I had a roof leak and they said they do not cover tile roofs. Almost all roofs in Las Vegas are tile and they know this when they sell you the policy. Then I had a plumbing stoppage and they denied the claim saying it stop due to old build up of calcium. Apparently they do everything to avoid coverage!! I suggest trying American Home shield or other companies that cover issues like these.

7 months ago

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Rachel

By far the best home warranty company I've ever had. The techs are quick and knowledgeable and I haven't had to jump through hoops to get coverage.

7 months ago

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DL white

We’re very disappointed, we used your company for 3 years and also I’m a real estate broker and my company has been referring all our clients to Choice home warranty. We had our wall oven broiler go out and their were no parts available for repairing it, your company only offered $891 to replace a comparable oven that was $1400, I don’t believe we’ll be referring your company anymore. Sadly because prior to this we’ve not had issues. Darryl and Niki W. 10412 Longwood Dr Las Vegas Nv 89134

7 months ago

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Yolandaeric

The first claim I put in, they are not working with me about my washing machine knocking. I have the top tier plan and I was told to basically lie and say it was not working at all, I’m not a liar but obviously they don’t mind promising you everything when they are trying to get your business. I have only been able to contact the technician but his hands is tied. I’ve emailed the company and have not gotten a response and it’s been about a week.

7 months ago

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Alvin Nua, AS

I had a frustrating experience with my appliances. My clothes washer wouldn't shut off, and getting a hot water tank fixed took an incredibly long time. I was switched between multiple technicians, and ultimately, I had to handle the repairs myself. Very disappointing service overall.

7 months ago

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Veronica Nua, AS

I had a very disappointing experience with Choice Home Warranty. Their customer support was lacking, and they didn't resolve issues I faced after plumbing repairs. While the plumber did a good job fixing the pipe, they left holes in my wall and refused to cover repairs. Additionally, the service for fixing my sink was delayed, and the technician didn't perform well. Overall, I wouldn't recommend them.

7 months ago

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Deborah Nua, AS

I had mixed experiences with Home Choice Warranty. They were quick to respond when my washer broke, sending someone out within a day. However, their handling of my furnace issue was disappointing; the technician they sent missed several cracks that another company later confirmed. Overall, their responsiveness is commendable, but their service quality needs improvement.

7 months ago

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Anonymously Nua, AS

I had a frustrating experience with Choice Warranty. The plumber they sent barely looked at the issue before leaving for vacation, falsely claiming the problem was tampered with. When I called to dispute it, they refused coverage and insisted I pay out of pocket for another plumber. Overall, very disappointed with the service and response.

7 months ago

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Shabnam Mirza

I like it I am with choice home warranty since last ten years there was a gap only for year as I was out of town. And bought 3 more years

7 months ago

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Linda

If you call choice home warranty for repairs they are very prompt to call technician you dont have to wait long for service.

7 months ago

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Gordon Kranz

He never came back with the parts to fix the dishwasher! I’ve just been released from Tyler 30 minutes ago I had emergency surgery for a quad heart bypass My wife has been home Please come back and fix the dishwasher

7 months ago

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Carol and John Capadona

We’ve had our contract with Choice for several years. The repairs/replacements have mostly exceeded our expectations!

7 months ago

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Michael

Was with the company for several years with 2 claims. This last claim they tried everything in the book to try not to reimburse me for a problem that I already paid for. They said they would give me half back like they were doing me a favor. They are also the ones that told me to get my own contractor because they couldn't find one. Cancelled this bait and switch company same day. Never again!🙄

7 months ago

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Emma

Very prompt to handle my issue, they contacted the plumber and he handled the job very well. Highly recommend Choice Home Warranty

7 months ago

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Norman

on time and effective, determin3d that previous AC inspection by the company that installed it did not have a feron leak as I had been told

7 months ago

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Sidney

Online reviews rated Choice Home Warranty very high. I look for negitive reviews and they were few and mostly unbelievable

7 months ago

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Nancy

I chose to work with choice because they sounded great until I needed them. Been without a furnace for almost 2 months. After about a month a tech finally came and diagnosed my problem. Nothing was ever done. Refiled a claim and another company wanted to come and diagnose my problem. Told them that it was already diagnosed. I called choice and canceled my warranty...

7 months ago

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Cindy

As my home ages repairs become more expensive and frequent. After some research I found that Choice Home Warranty was one of the top rated warranty companies.

7 months ago

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Scott

I filed a claim on a thermostat, they found service technician and the deductible was supposed to be $75 they told me to pay him and they charged me 75 plus tax. Also they would not cover the thermostat that the technician said was not working like it should.

7 months ago Edited December 9, 2025

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Lisa Aikin

I’ve used the warranty twice since I activated it, and both times it fixed my problems. It gives me peace of mind, having a home warranty!

7 months ago

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Jessica Perry

They partner with vendors that don’t follow up on their work orders. They ask you to get the parts from your appliance vendor if it’s under a manufacturer’s warranty knowing the vendor won’t send you the parts. They will try to get out of fixing an issue if they feel it happened before you got coverage; when there is no real way to tell.

7 months ago

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Thomas Reed

Al was quiet, efficient, knowledgeable and my humble opinion did a fantastic job letting me know exactly what was going on

7 months ago

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Wanda Pierson

Disappointed with handling find my refrigerator issues. It was unreal. Your attempts at repair and terrible customer service. I lost a lot of food and a lot money buying ice and coolers. Then, I just bought a new refrigerator.

7 months ago

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Thomas and Stacey M Gilbert

My second year in the home I purchased, and the stove stopped working. You guys offered me $420.00 to replace it, now you show me were I can buy one that offered everything my old stove offered! You can't!!!!

7 months ago

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Cynthia Buck

The repair man to my home to look at my washer. He was here for approximately 10 minutes. He diagnosed the problem, but he has not returned to install the parts that he ordered. I found that I could order the parts on Amazon and have them in two days. It has been almost 2 weeks. since he was here. No phone call no nothing. But he made sure that he got his $85 which he repeatedly told me I had to pay at the first visit.

7 months ago

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Roger Kuite and Wendy Hickson

I am not sure why I picked Choice but I have been quite pleased with the response to my claims and the resulting service I received.

7 months ago

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Robin Kunze

Great we have a policy on our house and my mothers it’s been really good. One of the best things is some of the service people are retired vets.

7 months ago

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Anthony Merka

Should offer preventive maintenance for HVAC. Other companies offer HVAC Check-ups through their contractors to help prevent problem before winter/summer.

7 months ago

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Kietha Rush

I love their communication, network of licensed professionals and the service call fee negotiations. I love home warranties

7 months ago

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Rosita Gobbell

The first time I asked for help, it was a wonderful experience. The guys were professional and it is nice to have bathroom faucets that work.

7 months ago

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Larry Meints

They are relentless on trying to sign you up. I had roughly 10 months left on my warranty with them and they were already trying to sell me another one. I also have a dryer that keeps breaking down and I alone already spent over $500 on covering service fees and had to call in another appliance guy to fix what they don't cover.

7 months ago Edited January 1, 2026

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Mary Simpsonville, South Carolina

I had an appointment on Monday and thank the Lord. They were able to come out on Saturday and take care of my problem. Amazing work.

7 months ago Edited July 1, 2026

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Ron

response to fixing the problem is quick by the next day the repair people are on the scene fixing the proble. outstanding service.

7 months ago

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Allan

My refrigerator stopped working on October second 2025. On October 13 Tech showed up found bad circuit board ordered circuit board said it would be sent directly to me. Called the Tech. On October 30 31 said he had the circuit board asked for my mailing address. Sent a text with my mailing address no response. called numerous times not answering. last call November 14. Left message still no response and still no circuit board not a happy camper.😡😡

8 months ago Edited November 25, 2025

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Carolyn

I have been happy with them before. The latest fix was on my refrigerator and it is doing the same thing as before I had it fixed. Water is collecting under both the right and left vegetable bins and freezing there.

8 months ago

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Jeff Sawyer

They are suitable for routine tasks, such as a plumbing leak. However, for expensive items like A/C work, they will avoid addressing the real issue of replacing the coils (which have a known leak) by simply recharging the freon and hoping the problem goes away. This has happened to us now four times (for $75 per visit).

8 months ago

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Lori

They are terrible.! They deny claims for no reason. I had a refrigerator go out and they took over 2 months just to get someone out to look at it. They are a terrible company to work with. Items are covered but they charge you to replace them and say it is because they have to update the system to replace the compressor. They said they had to change the wiring to the compressor. I watched the repairman change one for the other and there was no change of wiring.

8 months ago

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David

We paid a deductible to the plumber to come out and fix NOTHING because in order for him to access the components they would have had to remove tile. They told me this is not covered under warranty and that none of the items he needed to do to fix the tub were covered under warranty. So all we did was pay the deductible, turn off the circuit breaker and we have a permanently broken tub now. Warranty is WORTHLESS!

8 months ago

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John

My contract with Choice Home Warranty covered plumbing, however, when I submitted my claim for the bathroom and kitchen water faucets which were both twenty-one years old and falling apart and not functioning I was told that my claim was refused because the photos submitted with the claim indicated the. faucets appeared to be "broken" and not damaged by normal wear and tear. I paid my premiums as a greed, however, CHW did not pay the claim as they agreed to do.

8 months ago

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Brenda

They have been great on all of my claims. The only reason I didn’t give them a five, was appointments and resolutions sometimes took longer than I would have liked.

8 months ago

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Karen

They have a hard time finding reputable contractors to work for them. It took from 12/24 to 10/25 before they could send a person who knew what they were doing to repair my HVAC. He was knowledgeable and professional unlike the first person they sent. Then choice ask me to pay $780.00 to the repairman for additional parts to replace the compressor. We decided to get our own repairman and let them pay what the compressor cost back to us when we had a new unit installed. I would not recommend Choice home warranty.

8 months ago

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Mary

People are friendly, not pushy. I have had only one experience to fix something but he was knowledgeable and professional.

8 months ago

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Rochelle

You don’t want my feedback, I had issues with my garage door wheels which you guys wouldn’t replace because it was covered. My garage doors are basically new barely used.

8 months ago

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Laura

CHW provided a 8.5 year old coil replacement - older than the failed coil that they took out. I cannot get a proper warranty on the "new" coil because it is so old. They also undersized the unit. They will not fix their mistake because the replacement is not currently broken. After multiple inquiries, I am getting pushed around and not given straight answers. Why bother with CHW when they are only causing bigger problems for me in the long run?!

8 months ago

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Iruthia

I was excited to get CHW but now I am unhappy, dissatisfied and disappointed as my monthly rate was increased and service call rate too was increased without notifying me. I tried calling resolutions but NO RESPONSE! I am now negotiating with AHS. Thanks

8 months ago

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