Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Janet

They never ask questions and are very prompt in getting someone to fix the problem. Can you let me know when I need to renew?

6 months ago

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Yefim

They were cheaper then other companies but to get a human represantative to talk about a problem is practically impossible. You get to talk to the machine and the machine doesn’t understand you often. Service is not good

6 months ago

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George Sales

Very satisfied with the service that I received from the technician. Excellent service and thank you very much for your assistance

6 months ago

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Teresa BROOKS

They have been great! I had a pipe break and they was out the next day and had it fixed. It would have cost me almost 450. Thanks choice!

6 months ago

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Bernadine Webster

Cause I had speed services LLC come out to serviced my dryer the dryer needed a part never came back out to fix it, home choice warranty close out my service, I guess they thought that the dryer was fix, any other time home choice send out email telling you that your part is in that speed services will send you out text telling you what time and date they will be out, nothing was done on either part

6 months ago

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Catherine Alfonzo

We got a repair person in 2days, a little more human phone interaction during the requesting help calls, would be much more comfortable and improve customer comfort

6 months ago

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Karen DeLancy

It was originally part of my purchase of the house. It just makes sense, too. We insure everything anymore, why not your most important belonging.

6 months ago

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Sharon Morin

I've been satisfied with service I received. Service tech were very good. They were prompt coming to service my appliance. Thank you!

6 months ago

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Edwar

Choice home warranty is great unfortunately the subcontractors they use not so much, I’ve been trying to schedule service for a claim for two days no one answers, they ask to leave a message but they don’t respond

7 months ago

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Verified Customer

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Desiree

Best home warranty plan, I have had Republic and American home warranties and Choice has the best price and customer service yet!

7 months ago

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Deborah

I called with problems with my heater and garage opener. Heater was fixed and garage door motor was replaced without any hassle.

7 months ago

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Bob

Their sales pitch was great. However, when it came to replacing a defective microwave, their financial offer was not enough to cover delivery and installation. I also prepaid for 3years with an additional 6 months free. I was approximately 18 months into the contract when my problem occurred. I requested cancelation and refund oh the unused portion of the contract. That should have been almost 2 years left. Their offer was far less. Stay away from this group. I

7 months ago

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Verified Customer

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Ronda

Like: quick response on phone. Dislike: appt was days away and I had no water. They kicked up to next level and there was no response. Grateful Technician had a cancellation and came on saturday.

7 months ago

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George

I have been with Choice for some years now. O have always been pleased with their workmanship and the kindness of their employees.

7 months ago

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Verified Customer

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Maria

This is the 2nd time you haven't helped much with my claim. When I contacted you, I indicated the seals on the fridge door also needed replacing, but that was not authorized. Last claim you didn't pay anything on the garage door. Please cancel my contract & I will put money away for anything that needs fixing in the future.

7 months ago

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Albert

I am very disappointed with Choice Home Warranty because when I start with them my service fee was less than $100 that's why I chose them but when I was able to use them they went up to the $100 without letting me know. Thinking about canceling.

7 months ago

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Dave

I did it because I thought they would be fix things, but they are not very prompt on getting people here and then they have a dishwasher. That’s only basically one and a half year-old but they wanna give me 1/4 of what the price cost new because it’s been fixed once already I’m guessing, but they’re just everything you have to. Do you have to fight for.

7 months ago

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Howard / Marie Nelson

Worse experience ever…still have a refrigerator repair pending, now almost 30 days, have talked directly with numerous representatives, hanging up on technicalities on provided manufacture’s documentation 😩☹️😡 Have had home warranties on our homes for many years, almost 6yes with CHW. Now thinking seriously about canceling and they’ll get me on the prorated refund too Further action tbd.

7 months ago

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Ricky

I decided to give CHW a try to see if they truly covered items as listed. I highly recommend CHW they send great techs and have fair pricing.

7 months ago

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John

Grandfathered in. Stuck with it because it was decent. Customer service, coverage, fees and other factors have declined some. It's the better of the two companies I use for my properties, but I am still looking for an alternative moving forward.

7 months ago

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Verified Customer

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Daniel

They sold me a 3 year policy to cover roof plumbing stopages etc. I had a roof leak and they said they do not cover tile roofs. Almost all roofs in Las Vegas are tile and they know this when they sell you the policy. Then I had a plumbing stoppage and they denied the claim saying it stop due to old build up of calcium. Apparently they do everything to avoid coverage!! I suggest trying American Home shield or other companies that cover issues like these.

7 months ago

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Rachel

By far the best home warranty company I've ever had. The techs are quick and knowledgeable and I haven't had to jump through hoops to get coverage.

7 months ago

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DL white

We’re very disappointed, we used your company for 3 years and also I’m a real estate broker and my company has been referring all our clients to Choice home warranty. We had our wall oven broiler go out and their were no parts available for repairing it, your company only offered $891 to replace a comparable oven that was $1400, I don’t believe we’ll be referring your company anymore. Sadly because prior to this we’ve not had issues. Darryl and Niki W. 10412 Longwood Dr Las Vegas Nv 89134

7 months ago

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Verified Customer

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Yolandaeric

The first claim I put in, they are not working with me about my washing machine knocking. I have the top tier plan and I was told to basically lie and say it was not working at all, I’m not a liar but obviously they don’t mind promising you everything when they are trying to get your business. I have only been able to contact the technician but his hands is tied. I’ve emailed the company and have not gotten a response and it’s been about a week.

7 months ago

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Verified Customer

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Alvin Nua, AS

I had a frustrating experience with my appliances. My clothes washer wouldn't shut off, and getting a hot water tank fixed took an incredibly long time. I was switched between multiple technicians, and ultimately, I had to handle the repairs myself. Very disappointing service overall.

7 months ago

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Veronica Nua, AS

I had a very disappointing experience with Choice Home Warranty. Their customer support was lacking, and they didn't resolve issues I faced after plumbing repairs. While the plumber did a good job fixing the pipe, they left holes in my wall and refused to cover repairs. Additionally, the service for fixing my sink was delayed, and the technician didn't perform well. Overall, I wouldn't recommend them.

7 months ago

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Verified Customer

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Deborah Nua, AS

I had mixed experiences with Home Choice Warranty. They were quick to respond when my washer broke, sending someone out within a day. However, their handling of my furnace issue was disappointing; the technician they sent missed several cracks that another company later confirmed. Overall, their responsiveness is commendable, but their service quality needs improvement.

7 months ago

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Anonymously Nua, AS

I had a frustrating experience with Choice Warranty. The plumber they sent barely looked at the issue before leaving for vacation, falsely claiming the problem was tampered with. When I called to dispute it, they refused coverage and insisted I pay out of pocket for another plumber. Overall, very disappointed with the service and response.

7 months ago

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Verified Customer

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Shabnam Mirza

I like it I am with choice home warranty since last ten years there was a gap only for year as I was out of town. And bought 3 more years

7 months ago

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Linda

If you call choice home warranty for repairs they are very prompt to call technician you dont have to wait long for service.

7 months ago

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Gordon Kranz

He never came back with the parts to fix the dishwasher! I’ve just been released from Tyler 30 minutes ago I had emergency surgery for a quad heart bypass My wife has been home Please come back and fix the dishwasher

7 months ago

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Verified Customer

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Carol and John Capadona

We’ve had our contract with Choice for several years. The repairs/replacements have mostly exceeded our expectations!

7 months ago

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Michael

Was with the company for several years with 2 claims. This last claim they tried everything in the book to try not to reimburse me for a problem that I already paid for. They said they would give me half back like they were doing me a favor. They are also the ones that told me to get my own contractor because they couldn't find one. Cancelled this bait and switch company same day. Never again!🙄

7 months ago

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Verified Customer

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Emma

Very prompt to handle my issue, they contacted the plumber and he handled the job very well. Highly recommend Choice Home Warranty

7 months ago

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Norman

on time and effective, determin3d that previous AC inspection by the company that installed it did not have a feron leak as I had been told

7 months ago

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Verified Customer

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Sidney

Online reviews rated Choice Home Warranty very high. I look for negitive reviews and they were few and mostly unbelievable

7 months ago

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Verified Customer

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Nancy

I chose to work with choice because they sounded great until I needed them. Been without a furnace for almost 2 months. After about a month a tech finally came and diagnosed my problem. Nothing was ever done. Refiled a claim and another company wanted to come and diagnose my problem. Told them that it was already diagnosed. I called choice and canceled my warranty...

7 months ago

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Verified Customer

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Cindy

As my home ages repairs become more expensive and frequent. After some research I found that Choice Home Warranty was one of the top rated warranty companies.

7 months ago

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Scott

I filed a claim on a thermostat, they found service technician and the deductible was supposed to be $75 they told me to pay him and they charged me 75 plus tax. Also they would not cover the thermostat that the technician said was not working like it should.

7 months ago Edited December 9, 2025

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Verified Customer

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Lisa Aikin

I’ve used the warranty twice since I activated it, and both times it fixed my problems. It gives me peace of mind, having a home warranty!

7 months ago

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Jessica Perry

They partner with vendors that don’t follow up on their work orders. They ask you to get the parts from your appliance vendor if it’s under a manufacturer’s warranty knowing the vendor won’t send you the parts. They will try to get out of fixing an issue if they feel it happened before you got coverage; when there is no real way to tell.

7 months ago

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Verified Customer

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Thomas Reed

Al was quiet, efficient, knowledgeable and my humble opinion did a fantastic job letting me know exactly what was going on

7 months ago

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Wanda Pierson

Disappointed with handling find my refrigerator issues. It was unreal. Your attempts at repair and terrible customer service. I lost a lot of food and a lot money buying ice and coolers. Then, I just bought a new refrigerator.

7 months ago

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Thomas and Stacey M Gilbert

My second year in the home I purchased, and the stove stopped working. You guys offered me $420.00 to replace it, now you show me were I can buy one that offered everything my old stove offered! You can't!!!!

7 months ago

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Verified Customer

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Cynthia Buck

The repair man to my home to look at my washer. He was here for approximately 10 minutes. He diagnosed the problem, but he has not returned to install the parts that he ordered. I found that I could order the parts on Amazon and have them in two days. It has been almost 2 weeks. since he was here. No phone call no nothing. But he made sure that he got his $85 which he repeatedly told me I had to pay at the first visit.

7 months ago

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Roger Kuite and Wendy Hickson

I am not sure why I picked Choice but I have been quite pleased with the response to my claims and the resulting service I received.

7 months ago

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Robin Kunze

Great we have a policy on our house and my mothers it’s been really good. One of the best things is some of the service people are retired vets.

7 months ago

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Anthony Merka

Should offer preventive maintenance for HVAC. Other companies offer HVAC Check-ups through their contractors to help prevent problem before winter/summer.

7 months ago

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Kietha Rush

I love their communication, network of licensed professionals and the service call fee negotiations. I love home warranties

7 months ago

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Rosita Gobbell

The first time I asked for help, it was a wonderful experience. The guys were professional and it is nice to have bathroom faucets that work.

7 months ago

Choice Home Warranty Reviews