Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Robert

I paid additional money to cover pool equipment. It has been 11 weeks and still no response to approve. Stalling to make me pay out of pocket or deal with a public health hazard and fines. Complete and utter criminal behavior on their part. Find another company while you can

4 months ago

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Verified Customer

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Larry

I like Choice Home Warranty, but It takes to long for you to call me back once I try to make a claim, sometimes two - three days, and sometime I don't ever get a call back!

4 months ago

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Verified Customer

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Rosalinda

Technician very knowledgeable and friendly. He gave feedback with when product available and service date

4 months ago

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Maryann

They are professional and polite. Easy to work with. I needed help with my AC unit and they handled it beautifully.

4 months ago

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Delisa Jemison and Xavier Howard

The last few calls and assistance I had, has been great the timely response and customers service has been very professional.

4 months ago

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Verified Customer

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BG

This is my first year trying a home warranty. 😊 The representative has been thorough and patience explaining the benefits of the warranty.

4 months ago

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Verified Customer

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Geoffrey A

The technician who came to fixed my fridge was very professional, will definitely recommend him to my friends.

4 months ago

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Verified Customer

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Thomas

Monthly premiums increased rapidly, the service fee increased from 80 to 100 in a matter of months, and did not replace an appliance that couldn’t be fixed. Paid half the value.

5 months ago

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Verified Customer

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Roberta Talley

I was not aware of payment being made to the the technician. Therefore I made a double payment to Choice $100 and $100 to Technician Rucker.

5 months ago

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Verified Customer

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Dion And Allison McCreary

The vendor has rescheduled our appointment 5 different times, cancelled 4 and we are on the 5th attempt. Our AC is still not fixed even though it has been approved for repairs. I have lost time at work twice due to the vendor not showing up as scheduled. The lost time cost me income.

5 months ago

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Verified Customer

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James/Nancy

I made a mistake buying this policy from this company. Dishonest no responce. Underwriters sneaky. Did not communicate denial so I had to pay for another claim. Do not buy from deceptive Choice Home Warranty.. They UNDERDELIVER!

5 months ago

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Verified Customer

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Willis Zeinert Jr.

My claim was handled very promptly by well trained technician. Would recommend service to everyone.

5 months ago

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Verified Customer

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Kimberly

Awful shady technicians and $100 is now the service fee it's total rip off and they rip you off for $100 and say that somebody else has to come out cuz it's in their realm of pixie or appliances so no I don't want to be ripped off anymore I already got ripped off for a hundred bucks and it's not going to happen again otherwise I'm an idiot

5 months ago

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Verified Customer

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Robert

None of my claims serviced by Choice Home Warranty were satisfactorily resolved or completed. Some contractors / technicians were inexperienced and incompetent. CHW is much too argumentative regarding job quality or completion and our contract interpretation.

5 months ago

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Verified Customer

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Andrea

Just had to use for my first claim. Everything went smoothly and quickly, easy to put in a claim. Great communication.

5 months ago

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Verified Customer

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Mike

I had a frustrating experience with my water heater replacement. The costs were much higher than what the contract stated, which felt unfair. Additionally, I recently faced a similar issue with my air conditioner needing replacement. Overall, I'm disappointed with the service and transparency regarding these repairs.

5 months ago

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Verified Customer

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Stephen

I had a frustrating experience with the service. While they were willing to talk, they didn't take any action to resolve my plumbing issues, which were serious enough to be flagged by a plumber. I felt dismissed and my concerns were not taken seriously, leading to a disappointing outcome.

5 months ago

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L W

I was put in contact almost immediately from GHW with a technician. The company they sent was great!

5 months ago

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Verified Customer

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Linda

Takes weeks to get a service person to come. I have to call and call. I had to wait two months for someone to fix my toilet and in mean time had to shot in a bucket

5 months ago

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Darren Atwood

I gave a top rating for the technician who came out. Our technician was great! I hope if we ever need help with our Air & Heat, that his company is provided.

3 months ago

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David Thornton

They are the worst. It’s a complete scam. They sell you a plan and tell you if they can’t fix it, they replace replace it, all for a $75 charge each incident. Well they replaced my water heater and “my part” was over $2000. I could have had it done for that myself without the warranty. Then when that water heater leaked they denied the claim saying it was water damage and they only cover normal wear and tear. Well why did it start leaking? Also if the technician comes three times, you pay him $75 3 times. I appealed and the nastiest person ever called me and basically told me to piss off in the rudest tone possible, I didn’t even bother arguing with her. It takes days to weeks, no exaggeration, for them to get someone to your house and it’s never a reputable company, more like folks off Craigslist. I’ve never had another warranty so I can’t compare but please do yourself a favor and don’t pick this one.

3 months ago

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Carol Johnson

1) water came thru ceiling from the roof. I was told the repair is not covered 2) had new furnance installed thru Choice. When weather changed, ran the heat. Only cool air is blowing out. Furnance repair came out. New furnance needs a board replaced. Choice would NOT cover the board replacement. Now, I have to pay out of pocket for roof repair and furnance board replacement.

3 months ago

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Verified Customer

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Sanjiv

In one my fist service request, I ended up in paying without any resolution or even review. I had to call handyman privately to get fix done. My other interaction have been satisfying

5 months ago

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Verified Customer

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Cheryl

Take to long to get a service call then have to wait and get a second opinion then have to wait to find out if the item will be fixed or replaced. Then have to wait another 30 days for replacement

5 months ago

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Verified Customer

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Peter M and Dorothy C Benton

Excellent service visit. Technician found the problem on our dryer and replaced the rollers that were making the noise.

5 months ago

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Verified Customer

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Jo

Takes too long to get service. Spoke to some professionals in the field.I was requesting help with and told me your company doesn't pay their bills on time, nor do they pay in full.Therefore it's too hard to find a company that will work with you

6 months ago

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Verified Customer

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David

took a long time to get someone out to look at problem then they just put a band aid on it to get it though not fix the problem the tecs had to call choice to get told what they were aloud to do.so when they were here they found out they were not getting paid what they normally bill so they were mad and only did half a job. Will not be renewing with choice again would rather throw money away on something useful

6 months ago

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Verified Customer

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JoAnn Armstrong

Waited from 6/30 to 7/29 for a repair person to be assigned to fix the ice dispenser on the refrigerator. I requested a call from the supervisor which never occured. There were notes attached to my account that weren't true... That a repair person was at my residence on 7/4. Poor customer service, no accountability or responsibility of your staff team. I'm searching for a replacement company on Google.

6 months ago

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Verified Customer

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Patrick

Vendors do not accept checks for payment and are charging additional fees for paying by credit/ debit card. I have also had to order replacement parts at my expense and have not been reimbursed

6 months ago

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Verified Customer

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Michael

When I call in an issue that needs fixing, it takes weeks and I mean weeks to get a technician to repair the issue. The only light in my living room fell out of the ceiling, hanging by the wires. After calling the service number twice to escalate the problem it still took 2 weeks to get fixed and the technician tried to charge me an additional $50 for the visit. I called in about my AC unit 2 weeks ago and the claim is still in the “Dispatch” state.

6 months ago

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Verified Customer

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Connie

I placed a claim for A/C because not cooling very well and running almost constantly. Took Choice Home 4 WEEKS to find a technician. Then claim denied due to repair needed was part of "normal maintenance" and our responsibility. I disagree. Had to have it fixed so had to pay technician $480 !! I think Choice Home should paid at least part of it.

6 months ago

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Verified Customer

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Janis

Same claim was denied 2 times after 2 different companies came out on a service call and found the exact same problem with my heating unit. I was told that both companies said my unit was working properly and my claim was closed. I was told by both companies that came out to service my unit that the induced draft motor was bad and needed to be replaced. I was shown pictures and a video of the bad motor and bearings. I will be filling a claim with Triple A and the Better Business Bureau and with Travelers Insurance.

6 months ago

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Verified Customer

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Lawrence

I filed a claim through Choice Home Warranty and was denied without ever speaking to a representative until the appeal process. I wouldn’t doubt that most of their claims get denied and given to the appeals process as a standard of operations and primary process. I’ve used other home warranty companies and was taken care of and made whole. Choice Home Warranty had poor customer service, did not communicate with me until the appeals process after denial and even at that time appeared to look for how to deny my appeal instead of understanding my appeal justification .

6 months ago

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Verified Customer

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Jolene

It’s just very disappointing that I have to wait so long to get a repair and then the repairman has to drive so far from me. Your company can’t find anyone closer than an hour away to service my account says something to me.

6 months ago Edited December 2, 2025

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Verified Customer

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Robert

Their customer service sucks. You can never get a hold of them once you file a claim they don’t even wanna talk to you to file a claim then they tell you that if you leave your number, they will call you well that’s BS. They never called for four days

6 months ago

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Verified Customer

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Gladwin

Sends me a guy to check my AC after 8 days of my request. The AC technician comes and changes capacitor , does not determine if the AC was fixed and if the cooling is there. If we set the temperature thermostat to 72, it will be still 84 inside home. Another AC technician they scheduled will come after another 7 days . The Texas temperature is in 100s and I have been without my cooling system for more than 2 1/2 weeks. Frustrating

6 months ago

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Verified Customer

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ROBERT LEE

My garbage disposal went out … a appointment was set then they turn around a set another appointment far out I just canceled… because I didn’t want my house smelling for almost a month waiting on those guy

6 months ago

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Verified Customer

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Janice Ivey

I dislike the approval process used by Choice to determine if a repair will or will not be covered. Advertised coverage is misleading because it appears that even “covered” items may or may not be covered depending on some unknown criteria

6 months ago

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Nancy

The repairman came fully prepared, on the weekend, was polite and efficient. My sink is fully repaired. Thank you so much!

6 months ago

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Debra Kramer

AC company came out, said he replaced a part but I stood by him the whole time and all he did was black tape a box over & over & stick it back in. Plugged it in & blew my electric out in 1/2 the house. They want me to call an electrician & pay another $100.00. I complained& they cancelled my request. I paid a contractor to fix it myself. I'm not very happy with Choice.

6 months ago

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Verified Customer

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Eric Stringer

Very responsive on sending out a tech to diagnose my AC problem and was quick to approve the parts needed for the repairs.

6 months ago

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Ken

Very quick to get the job done. placed a claim on Sunday evening, contacted me on Monday morning, job completed Monday afternoon.

6 months ago

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Charmayne Parker

The initial visit from the plumber was fast!! The replacement part was great and all of it was done in a timely manner!!!

6 months ago

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Verified Customer

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Catherine Yeatts

I appreciate the help with the cost of parts and labor at what seemed to be a discount for my a/c but did not like that nothing was covered due to change in Freon.

6 months ago

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John

The situation is bad. I have spent hours calling LG in Georgia. I mostly get Chinese to English speaking ladies who are very polite. They take all my info. and promise to send the compressor to Johnathon but he does not get it.. Every time I call I get a new person and once I got a new department! I do not know what r to do. JRN

6 months ago

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Verified Customer

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Michael

I HAVE HAD for conditioning issue since 30 June and have yet to have ot fixed. I was assigned a vendor, he came out and several days later I was assigned another vendor. Now I have to go through the entire process over again. I have been without ac since 30 June 2025. I am Retired disabled military vet and dont feel like I am being taken care of. I am totally not satisfied with this warranty company.

6 months ago

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Dave

Extremly long time for CHW to assign trouble calls (over two weeks!) Repeated reschedules even after waiting 2 weeks for initial appointment. Tech showed up after 8 PM and decided a motor/pump was bad without even turning the appliance on. Required $180 check made out to "Michelle". DId not provide receipt ir invoice. Homeowner had to provide a receipt. Worst experience with any home warranty service call

6 months ago

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Verified Customer

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Mack

Home Warranty is a great tool to have on your home appliances without warranty you would be spending more money to replace your appliances.

6 months ago

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Nancy

This is the worst , most disrespectful company I have dealt with in my almost 80 years. I have gotten screwed three different times. First the receptionists I encountered, 95 percent of the time were very rude. One day it took me calling back for over 3 hours until I finally got someone to listen to the problem I was having. I kept getting pushed to “push this button, push this button-numerous times/before leave your number for callback-no one to talk to(every time I called). I have had it with this lousy company. WILL NOT RECOMMEND IT TO ANYONE

6 months ago

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Mark

Choice Home Warranty offers a great customer experience. I am very happy with the level of customer service that I have received.

6 months ago

Choice Home Warranty Reviews