Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Winona Barreto

Three claims Submitted in a month. One for dishwasher.which they didn't cover the pull out trays. 2 calls for the air conditioner. 1 covered. The second call is still to be determined since they haven't come out yet. Scheduled service for repairs are usually within 72 hours except for holidays.

1 year ago

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Mary

I recently had a service person come out as my garage door was not operating correctly. The service call cost 75.00 and the only issue the provider found was that the rollers needed to be replaced and this cost 250.00. this was not covered by Choice Home. Recently the same issue happened, and I had a handy man take a look and he fixed the issue within 10 minutes at no cost. However I recently had an issue with my garbage disposal and it was replaced with no issues.

1 year ago

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Janine

Some of the contractors sent to do the claims are not very supportive. I've had one come for my exhaust fan and wouldn't take the plate off to get the model number to fix the problem. After they left I took it off and resubmitted the claim. In this instance they were in a rush to do nothing. It appears that the contractors tell me the warranty company doesn't pay them good so the claims get put on the bottom of their list for service.

1 year ago

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Timothy

Priceing was excellent for the service. The washing machine needed to be replaced and it is going to take approximately two weeks.I think that is a long time to be without a washing machine.

1 year ago

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Gayle

Not impressed at all. Had our fourth claim for the identical problem. I was told today that as long as it’s over 30 days, it’s a new claim as you consider it “fixed”. It’s all just bandaid work so the customer will have another claim and pay yet another out of pocket visit co-pay. So far over $200 plus stayed at home 8 times (each time once to diagnose and another after you approve to have it “fixed”)

1 year ago

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Jennie

Slow response. Extremely difficult to speak to a human. My sales representative never responds to emails or phone messages. Settlement for my high end microwave was pathetic… didn’t even cover the tax. Really wish I had not entered into a 5 year contract… would love to find another company!!! For the record… it took 3 months to get a pathetic response to my claim.

1 year ago

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Lalita Easter

The customer service representatives are so terrible! I had to ask for a supervisor every time I tried to get anything done. I was selling my house and trying to get everything transferred to the new owners. It was so much trouble and very stressful! When I did need service, that was excellent & the price is outstanding. If they want to give 100% satisfaction, they really need to hire some good customer service representatives.

1 year ago

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Walter

Our air conditioning heat pump recently went out, but the replacement service was excellent. We are extremely pleased with the outcome and have no complaints whatsoever. The new system is working well and we are satisfied customers.

1 year ago

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Sharon

I recently received a denial for an air conditioner claim, which is disappointing. This is not ideal timing for me, and I didn't even bother reading the email thoroughly. I just know it's been denied, and now I have to cover the cost myself. It's been a frustrating week dealing with this situation.

1 year ago

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Donald

I needed some plumbing work done and called this company. They were able to come out the next day, which was great. The service was very efficient and I was pleased with the overall experience.

1 year ago

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Leticia

There were delays in finding someone to work on our dryer. Despite having used the service multiple times, this particular instance took longer than anticipated. Overall, the experience was satisfactory, but improvements could be made in terms of efficiency and timeliness.

1 year ago

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Verified Customer

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Vincent

I had a great experience with this company. When my hot water heater broke, they responded quickly and sent someone out on the weekend to fix it right away. I highly recommend their services.

1 year ago

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James Denman Miamisburg, OH

I recently had an issue with my water heater that took almost a month to get fixed. Although it wasn't a critical problem, the delay in response was disappointing. I've had better experiences with other companies in the past, where I didn't have to pay anything for similar services. Having to pay over $1,000 for the repair made me question my decision to go with this company.

1 year ago

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Verified Customer

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Felton

I've had a frustrating experience with the technician not following up on my claims. The first claim for the wash had a part changed, but it didn't work, so a new claim had to be filed. The second claim for a ceiling fan has been pending for two months without resolution despite promises of a return visit. Filing claims is easy, but getting them completed has been difficult, especially with the second one.

1 year ago

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Judy

I've been struggling for weeks to get my freezer fixed due to the ice maker issues. Despite canceling and reopening the claim, the problem persists. Customer service has been unresponsive, promising callbacks that never happen. This experience contrasts sharply with my previous provider, leaving me disappointed and unsure about my decision to switch.

1 year ago

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Gary

I had a great experience with this company. I only used their service once when my dishwasher had an issue, and they were prompt in setting up a date for repair. The claim approval was quick, and the technician was efficient. I appreciate that they work with reputable companies. Overall, I am satisfied with their service.

1 year ago

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Lashawn

Customer support was helpful in addressing my concerns, but there were some issues with pricing and service changes. The representatives were easy to work with, fixing the problem efficiently. However, the increase in prices and service fees, along with the removal of certain services, was disappointing. Overall, the experience was satisfactory, but improvements could be made in terms of pricing and service offerings.

1 year ago

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Verified Customer

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Chandra

I had a positive experience with customer support when I needed to use the warranty for my HVAC system. I easily opened an appointment on the website to report the issue, which made the process smooth and simple. Overall, I was satisfied with the service provided. Thank you.

1 year ago

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Anonymous

I recently needed to use this service, but they rejected my request and I've been struggling to reach a caseworker for assistance. Despite recommending it to others and encouraging them to join, I have faced difficulties in getting the help I needed.

1 year ago

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Esther

I recently used this service for my garage and I was very pleased with the results. The customer service was great and the job was done efficiently. I highly recommend them for any garage needs.

1 year ago

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Verified Customer

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Crystal

This product is overall correct and not just a one-time visit. I am satisfied with the service provided. The staff was friendly and efficient, making the experience enjoyable. I would recommend this to others looking for a reliable option.

1 year ago

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Carol

I have had mixed experiences with the service. It can be difficult to explain issues over the phone, but sometimes it works out. Customer service was quick to respond when I had a backup drain issue. However, there have been times when the technician said certain things weren't covered. Overall, it's been okay, but there have been some disappointments with coverage.

1 year ago

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Verified Customer

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Audrey

I had a frustrating experience with the warranty service as the person did not show up as scheduled, leading to a rescheduling. The representative apologized, but the lack of follow-through was disappointing.

1 year ago

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Sharon

I had a frustrating experience with Choice Home Warranty when my dishwasher overflowed. Despite not having an actual explosion or fire, the language barrier with the customer service representatives led to a lack of support. I had to hire someone to fix the issue myself. While I've had positive experiences with Choice in the past, this incident left me disappointed and feeling unsupported.

1 year ago

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Verified Customer

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Barbara

I contacted customer support for a backed-up drain issue at the back of my house. They responded quickly and sent someone to fix it. The company approved the repair, which was covered under normal wear and tear. Overall, I was satisfied with the service, even though I didn't have to use it often.

1 year ago

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Hector

I was disappointed with the service as it took longer than expected for someone to arrive at my home to fix the backed-up cesspool. The delay caused inconvenience as we couldn't use the water. Additionally, the service fee was higher than quoted without any prior notice of the increase.

1 year ago

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Verified Customer

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Jennifer

I had a great experience with the service for my broken dryer. The technician was prompt, efficient, and fixed it within an hour. He was hospitable and professional. I am satisfied with the service and coverage provided.

1 year ago

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Verified Customer

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Don

I had an issue with my HVAC system and the service was subpar. The technician didn't show up for 3 days, then claimed my compressor was falling apart based on unrelated pictures. I informed the company but was mostly satisfied otherwise. Customer service needs improvement.

1 year ago

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Verified Customer

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Matthew

When helping me, Choice Warranty was fast in approving and setting an appointment to fix my dishwasher. Unfortunately, it couldn't be fixed, so Choice allowed for its replacement.

1 year ago

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Verified Customer

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Kirk McLachlan

Great Service quick and reliable! Well worth the money saved, the piece of mind that if something goes wrong with the items covered that it will be taken care of. A very positive experience with Choice Home Warranty company.

1 year ago

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Verified Customer

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Amber Grubbs

As a single person, it has been a life saver to have a dependable and affordable service ready to quickly resolve any home concerns! I definitely recommend Choice Home Warranty.

1 year ago

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Verified Customer

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Mary

I was really impressed with the people I communicated with about my claim. They were very patient with me trying to get all the information they needed. But we made it through okay ✅ The site is very user friendly

1 year ago

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Morris

Fridge was not cooling. Contacted Choice who sent a tech out. Tech said compressor, evaporator coil, dryer, and filter needed to be replaced. Choice did not approve even though our warranty covered repair or replce "all components and parts including integral freezer unit"Choice then send out another tech and he said I needed the same repair. Sofar, I have not heard back from CHOICE.

1 year ago

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Verified Customer

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Sherril

The technician quickly identified the problem with my AC. I received an email that the replacement part was ordered and I would be contacted when technician would return to install part.

1 year ago

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Julio Padilla

One of the technicians was excellent but others were not the same. You should check the quality of the third companies. In general, it is very good to have your insurance. I am planning to renew my contract even if I do not use it.

1 year ago

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Verified Customer

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Stephen

Submitted a claim for our AC. CHW wouldn’t replace just the part that needed to be replaced. They said the whole system needed to be changed. It would have cost us several thousands of dollars. We got our AC fixed by other means, it’s working fine. Thinking seriously about changing our home warranty policy with CHW and going with another provider.

1 year ago

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Verified Customer

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Miriam Eve Tidwell

Father and son arrived on time and were very thorough. They answered many questions, and for the first time since moving into this home 4 years ago, the air works like it is supposed to. Thank you very much

1 year ago Edited June 13, 2024

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Jim Transue

When I first made the claim was very happy at how easy it was to create and how friendly the persons were. I, however, was able to reset the breaker myself and thereby resolving the issue. I got back in touch with the warranty company and cancelled the request. But it started to act up again and I made a second request and that has been a nightmare. All I got then was word salad saying it had been marked as resolved and I got the impression that was the end of it. No service company has contacted me since then, although I continue having issues that I have to figure a work around for as I don't feel they will bother with me again.

1 year ago

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Verified Customer

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Kapil

It's been positive experience so far. Contractor is assigned quickly but just that sometime you will have to wait for 2-3 days before assigned contractor appointment is available.

1 year ago Edited January 3, 2025

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Susan Will

Pete the repairman was wonderful. He tried, repeatedly to repair our grandpa washing machine. A replacement was recommended and we received the gift card within 30 days. The new washer is awesome.

1 year ago

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Oscar

Choice Warranty has been very responsive to all my various service requests . Only concern. CW needs to be little quicker in letting the customer know the results, of the finding of any service tech, that performs a service call and parts, needing to be ordered to fix the issue, needing repairs. Other then that, have no issues with CW.

1 year ago

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Verified Customer

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Grace Alonzo

Repair was scheduled promptly. Technician scheduled work to be done ASAP as requested. The technician arrived on time. The technician was efficient and finished the job in a timely manner. He was courteous and polite.

1 year ago

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Verified Customer

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Leslie Hawkins Pierce

They dispatched a veteran technician to look at my stove immediately and within a few days my stove was fixed! The service provider was knowledgeable and gave excellent customer service…my oven is working like new!!!

1 year ago

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Verified Customer

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LEOPOLDO CRUZ

The resolution of claim was swift and well handled. The installation team was very good. The only objection that I could have is that it took five days to have the new units delivered. With the current heat wave and no A/C that was quite tough

1 year ago

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John

Enjoying peace of mind that this service allows us. Occasionally the selected repair person leaves a little bit to be desired. I wish they would do a better job of screening the people.

1 year ago

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Thomas McLaughlin

Communication can be a bit confusing phone call text msgs e mails. I prefer 1 sorce of communication. The tech was knowledgeable and to the point. It took 2 house calls and numerous calls to get my ice maker repaired after 1 month of down time it appears the ice dispenser is working. Shout out to Robert.

1 year ago

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Mike

In all honesty , I haven’t had them very long but, so far, I am not impressed. It is very difficult to get in touch with a real person who is usually very difficult to understand. In general, the response times from the contractors has been way too long, sometimes up to as much as five days. The contractors I’ve dealt with have been, with one exception, sub-par. On one occasion, I was charged an extra $450 because of some minuscule fine print in an unrelated part of the contract. I must say, even though I eventually fired my previous Home Warranty company, that never happened with them. I really had no choice but to pay since it involved a water leak. Overall, I am having second thoughts about Choice home warranty.

1 year ago

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John Hintzen

The technician was not friendly, he was almost rude. He did additional damage to my washer that was not damaged before. He said he had to order parts for the washer. A week later he came back with the new parts and installed them. After he left I tried to use the washer and it would operate the way it used to. You have to restart it several times before it would get enough water to wash a load of clothes. and it stops after the first spin cycle. You have to open the washer door for approximately a minute and after you close it it completes the last spin cycle

1 year ago

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Vesta

Repair people for AC have been very quick and good. Repair for garage door did not know what he was doing, had to come back a second time. Plumber took a long time to come didn’t have equipment to find my problem. Was very hard to load receipts

1 year ago

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Diane Littlejohn

Last Sommer I had issues with my AC. We had record heat. I waited 3 weeks, they couldn’t find nobody that was willing to work with them. Ended up paying it myself and they paid me back. This time it was my garage door opener and had no problems. It was done in 4 days.

1 year ago

Choice Home Warranty Reviews