Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Anonymously

I've had mixed experiences with my home warranty service. Initially, I faced issues with American Home Shield regarding pool heater coverage, which wasn't honored despite assurances. I then switched to Choice but regretted the long contract. Customer service has been slow, especially with my lawn sprinkler claim, which is still pending. Overall, I'm seeking alternatives due to these frustrations.

1 year ago

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Anonymously

I had a positive experience with the service team. They promptly addressed my warranty issue and sent a technician who handled the hot water heater problem efficiently, even in bad weather. However, I did notice some communication gaps between the company and the technician during a plumbing issue. Overall, I’m satisfied with their service.

1 year ago

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Dione

I've had a frustrating experience with customer support. Communication is difficult due to language barriers, and my recent claim for garage door repairs was only partially approved, leaving me to pay for the rest. I also faced delays in responses and concerns about service quality. Overall, the support has been weak and concerning.

1 year ago

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Ella

I recently had a technician fix my kitchen range, and he was excellent, resolving the issue quickly. However, I faced challenges with my heat pump. Although it was under warranty, I had to pay upfront for my own technician due to scheduling issues with the service provider. I believe I should have been reimbursed for that expense.

1 year ago

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Jasonlisa

I've experienced both smooth and frustrating moments with the service. Automation works efficiently most of the time, but when issues arise, like a broken AC, getting help can be a hassle. I had to find my own repair company, which led to a lot of back and forth. Overall, while there are bumps, the service is generally reliable.

1 year ago

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Smalls

I had a mixed experience with customer service. The Sacramento office was friendly, but my project manager in Concord became less helpful over time. I also faced issues with my warranty repair for a washing machine. The gift card offered didn't cover the cost of a new machine, and I felt it was unfair since I couldn't find a suitable option at the suggested store. Overall, I was disappointed with the resolution.

1 year ago

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Rebekah

I had a frustrating experience with my refrigerator repair. The technician took months to address multiple issues and never replaced the thermostat as promised. I had to troubleshoot on my own. Additionally, my garage door repair was poorly handled, as they only approved fixing one spring, leaving me to pay for the other. Communication was lacking, and I'm concerned about future service quality.

1 year ago

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Warren

I had a mixed experience with my warranty claims. One issue with my oven took longer than expected, but I'm not overly concerned as I trust they'll resolve it soon. However, I was disappointed to learn that my warranty doesn't cover plumbing issues related to outdoor fixtures. Overall, communication could be better.

1 year ago

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Fayla

I've generally received accurate information and options for my needs, thanks to decent customer support. However, my last warranty experience was mixed; while the technician diagnosed the issue well, there were miscommunications that left me dissatisfied. Overall, there's room for improvement in communication.

1 year ago

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Devin

I've had mixed experiences with customer service. They always respond, but their contractors often fall short, requiring me to chase issues. I've faced delays, especially with appliance replacements. While some claims were handled well, others left me frustrated. Overall, the responsiveness is appreciated, but contractor reliability is a major concern.

1 year ago

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Jaime

I had a decent experience, rating it a 4. However, faster communication would have improved it to a 5. I faced issues with my AC unit and had to rely on my warranty, which was frustrating. The process took too long, and I ended up spending more than expected due to delays. Overall, I appreciate the service but hope for quicker resolutions in the future.

1 year ago

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Pablo

I had a positive experience with the service team; they were friendly and did their best to assist me. However, I felt that response times could be improved for a top rating. I only needed help once when my heating went out during a cold spell, but they resolved the issue after a few days, and everything has been working well since.

1 year ago

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Pedram

I've had mixed experiences with the service. While they've been helpful and fixed my dishwasher well, I've faced delays and unexpected charges for my garage door repair. The communication could improve, especially for urgent issues. Overall, some visits were positive, but others left me frustrated.

1 year ago

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Chad

I initially faced delays with customer support, but my recent experiences have been very positive. Repairs for my oven and heater were completed quickly, and I've had no issues with the service since then. They responded promptly when my dishwasher and dryer broke down. Overall, I'm thankful for their reliable support!

1 year ago

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Theresa

I had a very disappointing experience with customer support. They provided poor assistance when I needed to use my warranty, resulting in me having to fight for compensation after a costly replacement. Additionally, the replacement parts were of low quality, leading to further issues. Overall, I'm dissatisfied with the service and the products provided.

1 year ago

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Alan

I had a frustrating experience with my warranty service. When my water heater failed, it took a long time for a technician to come out and replace it. I had to clean up water in my basement during the wait. Additionally, I had to call multiple times for one incident, and the initial service request was declined due to an incorrect model number. Eventually, it was a simple fix, but the process was time-consuming and stressful.

1 year ago

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Wensheng

I had a great experience with customer service. They were quick to respond to my plumbing issues and sent a professional from Redman Plumbing who explained everything and completed the job efficiently. I appreciated the timely updates and reminders for appointments. Overall, it was a wonderful experience!

1 year ago

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Maurice

I found the online appointment setup challenging and preferred speaking to a representative instead of navigating a computer. The technician who fixed my leak was not well-equipped, and I had to assist him, which was frustrating at my age. Despite this, I appreciate the service overall and wanted to share my experience for improvement.

1 year ago

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Jeremy

I had a great experience with their customer support. They were quick to respond and sent someone out promptly to check my furnace. Recently, I had to use my warranty, and they covered half of the cost. Overall, I'm very satisfied with their service!

1 year ago

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Moses

I had some issues with my appliances, including temperature control in the refrigerator and a light problem above the stove. I'm currently waiting for a repair on my oven, which has taken longer than expected, but I'm not too concerned. Overall, the service has been decent, and I'm hopeful for a resolution soon.

1 year ago

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Ramy

I had some questions regarding customer support and the service I received. While the technician was helpful, I felt there could be clearer definitions of what customer support entails. I also recently utilized my warranty for a faulty dishwasher repair, but I didn't receive a response on that. Overall, the experience was mixed.

1 year ago

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Isabel

I was contacted for a survey but chose not to participate. I haven't used the service yet, and there was some confusion about which property the representative was inquiring about. Overall, I felt the timing of the call was inconvenient as I was busy with other matters.

1 year ago

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Kim

I had a decent experience overall. The support team was helpful when I called about my garage door issue, though it took a few days for someone to arrive. It would have been better if they could come sooner since we couldn't park outside. I also used their service for a hot water heater, and it worked out fine. Overall, satisfactory service!

1 year ago

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Linda

I found the online appointment setup challenging due to my lack of computer literacy. I prefer speaking to a representative rather than navigating automated systems. However, the technician who came to fix my garage door opener was great and I have no complaints about his service. Overall, the initial process was frustrating.

1 year ago

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Linda

I was not impressed on the way this warranty coverage works. Your company does not do what I thought. You don't pay cost of product if needs to be replaced. I worked with Cheryl H after so many issues with vendors that did and didn't do a good job. It was a very bad experience with them for Amanda Elkins, but Cheryl helped a lot to fix some of the problems we appreciated her help. But I am a realtor and Im not impressed by this company's policy

1 year ago

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Janet Rodriques

My overall experience has been really good. They are fast to respond to claim and fast to fix the problem. I would highly recommend this company and have already told some friends and family.

1 year ago

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Stella Kayembe

This is the must have home warranty. I had such a pleasant experience with them concerning my air conditioner systems. I recommend this to everyone who needs a outstanding service.

1 year ago

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John

They kept us updated during the scheduling process, the technician found, and fixed the issue quickly, and told us to let him know the next day that all was well before he closed it out.

1 year ago

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Alan

So far so good. We had a problem with our oven that was handled fast. Our rep was very good and we had no issues. Let's hope no more issues, but if we do I'm glad we made a CHOICE.

1 year ago

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Shelley Coit

The company sent out for our garage door was great! He went beyond what was expected, honest and would highly recommend his company Garage Door Team. Choice was right on it and sent him out immediately.

1 year ago

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Verified Customer

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Tom Bauer

Champion Aplliance did a wonderful job repairing our refrigerator. The process to get them here was so easy on your website. Thank you so much for sending such a talented individual to fix our refrigerator.

1 year ago

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LARRY TAYLOR

Heating system went out on one of the coldest days of the year. Customer service was responsive and the vendor responded within a reasonable timeframe and corrected the problem.

1 year ago

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C. S.

I dislike how Choice wastes my time by sending me an email saying I could find my own repair person and get reimbursed. That wasted 3 days by the time I got hold of someone again. I had told you to make a note in my file saying I never wanted to do that, so don’t send me that email. Then, I got an email with a handyman service. I declined that because they were not a licensed electrician. Now, I’m waiting to be assigned to a licensed electrician. Your employee said you don’t call to find this person and assign them. She said you wait for them to offer their services. I had CHW in Las Vegas for years. They were excellent and professional. It’s been tough here as service very slow. Disappointing who you are trying to send out instead of licensed workers.

1 year ago

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Karen

I’ve used Choice Home Warranty twice and both times I’ve had excellent results!! Each time they came the same day and fixed the problem right away. I would definitely recommend them!!

1 year ago

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Terry

Fair. Initially we were assigned a technician that came to the house diagnosed the problem, took my $75.00 service charge and disappeared. This took 2 weeks of waiting before another technician was assigned to the claim. They have decided to replace the unit with an ecard that they say may take up to 30 days. Totally unacceptable, as far as consideration for the customer.

1 year ago

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Demetrius

Customer service is very nice, but I have a problem with the amount it takes for someone to come to my home and fix my problem, when sometime its a real emergency which Choice dont offer that. My last was a plumbing problem that needed to be taken care of immediately,I was informed that the earliest a technician can come was a week; with that being said I may change my warranty company.

1 year ago

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Samuel

I called for heater repair on Friday, repair came on Monday. Had to contact Choice before ordering parts. Choice decided it didn't need both parts requested. One part installed a week later. Not fixed. Oked second part previously requested. Waited another week. Repair service installed part on Saturday. Heater working OK.

1 year ago

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kap

Good, prompt service, especially by the GE tech, Justin , who handled my problem. Ordered a part, it came quickly, and he installed it when it arrived. Excellent service by him.

1 year ago

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Larry

Choice did a good job jlgetting the repair man out twice. Universal repaire came out twice. The repairman rude and didn't fix the problem the first time. Had to cole back after we complained.

1 year ago

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Victor

I've paid in the past over 200 dollars just for the service provider to let me know I needed a new water heater!This leads me to believe Choice home warranty is a viable option!

1 year ago

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Sagan Simon

They made the process of filing a claim and getting my furnace repaired (in the dead of winter, mind you) very easy, painless, and fast. The claim was filed, approved, and resolved in a little over 48 hours.

1 year ago

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Dean

Not happy with the additional charges for miscellaneous non compatible items. No breakdown of parts or labor was provided. And if I didn't agree to pay, everything Choice was going to cover was voiding the entire claim. Blackmail at its best!

1 year ago

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Sue

I purchased this plan to cover major breakdowns. When my husband passed away, I felt I needed a backup plan. CHW has been anything but. My dishwasher broke down and CHW declined to purchase parts of repair it but I still had to pay $85. in addition to the monthly charge. My heating pump went down. I paid the $85. Although we were suffering 0 degree temperatures for a week or two, CHW took a month or more and would only allow a PARTIAL REPAIR. Again, although I paid the $85. service call and all monthly payments, I was required to pay an additional $150. to complete the job! ProMan, the repair company hired by CHW were very polite, professional and completed the job immediately on approval from CHW. CHW was the party that DELAYED the repair. I intend to cancel my home warranty with CHW.

1 year ago

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Kent Ingalsbe

I called and a repairman was scheduled for the following day. The service provider was timely, knowledgeable, repaired my washer quickly and gave me information to help avoid the same problem in the future.

1 year ago

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Zeeshan Ali Mohammad

Great service by CHW. If your home isn’t new or has an age of 15+ years, it’s always good to take a reliable home warranty rather than spending 100’s of dollars on costly labor for every small/big issue at your home.

1 year ago

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VERNA And Marion T CLEMENTS

I liked the prompt response to my claim assigning a technician and receiving almost immediate contact from a technician. Also the technician was excellent and resolved my issues

1 year ago

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Dennis

Excellent I can’t thank Choice Home Warranty for being there when I needed them. My heat pump/air conditioner went out and Choice Home Warranty didn’t hesitate to cover the unit.

1 year ago

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Becky Skarda

I’ve had efficient service from this home warranty. For the price it’s totally worth it!! If it’s plumbing that Can be an issue. I don’t know why unless there is a shortage of them or what but you could have to wait weeks for a plumber:/ otherwise I would have rated 5 stars

1 year ago

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Daniel

I had a great experience with the service request I made online. The repair company called promptly to schedule a visit, and the technician arrived the next day. They had the necessary part in stock and completed the repair quickly. I couldn't be happier with the efficiency and professionalism. Highly recommend!

1 year ago

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David

I had a mixed experience with customer service. They responded quickly and answered my questions, but I wasn't entirely satisfied with the clarity of their explanations. I also used my warranty for my air conditioning system, but only part of the issue was fixed. Overall, the service is decent, but there's room for improvement.

1 year ago

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