Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Jonathan

Easy to work with and covered expense for fixing my sink in my first claim with Choice Home Warranty. Response and booking a tradesman could certainly be quicker. Took 3 days to get a plumber over.

9 months ago

check_circle

Verified Customer

star star star star star_border

Thelma

Well, I thought they was gonna put the dishwasher in for me. I got to go pick it out and add money with it. I haven’t done that yet now who’s supposed to help me put it in?

9 months ago

check_circle

Verified Customer

star star star star star

marc howard

Easy process to start a claim, so far the company you chose for the repair is competent and professional unlike past experiences with our former home warranty.

9 months ago

check_circle

Verified Customer

star star star star star

Billie Vanderwall

Enjoyed the fast resolve of the issue I had. Will definitely continue to keep my loyalty with choice. Friendly employees definitely does not go unnoticed.

9 months ago

check_circle

Verified Customer

star star star star star

Lawrence Early

The Company addressed my issue fast no questions asked did exactly what is in the contract and made sure my issue was resolved. Technician friendly and knowledgeable

10 months ago

check_circle

Verified Customer

star star star star star

Shelly

Love Choice home warranty! They really watch out for me and my family they just replaced our pool pump on our in the ground pool ! Thank you Choice ! Shelly Fiorelli

10 months ago

check_circle

Verified Customer

star star star star star_border

Adam Delgado

I was disappointed with Choice on my last service request for not covering the part that needed replacing. It was $105 and I have a 5 year $2k warranty plan. I’m searching for another company, thanks for the reminder.👍

10 months ago

check_circle

Verified Customer

star star star star star

Steve

HVAC mechanic showed up on time and performed the needed repair. Bryan from ARC Services was very professional and inspected my unit and got it up and running properly.

10 months ago

check_circle

Verified Customer

star star star star star

Paul

Every time that we've had an issue in our home and have had to file a claim, CHW has fulfilled our claim expeditiously. We will be a customer for years to come!

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Dolores

Well, we made two claims one for the garage door and the other for the dishwasher. The garage door has been fixed. The handyman was great. The guy for the dishwasher has yet to come look at it. He is out of Stanford, which is about 45 minutes from here and has called but still hasn’t made it- been like 3 weeks

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Amy

Terrible experience when dishwasher needed repair. Choice kept scheduling repair people who didn’t show up, told us part was being shipped, then when I called to find out the status, they said we had to get a second opinion on a straightforward repair, continued to schedule people who didn’t show up, finally got a tech to show up and diagnose the exact same problem as the first tech. Part was backordered and when it arrived, was the wrong color. It was finally fixed but with a lot of hassle, waiting multiple times for people who didn’t show up (Choice said they had access to repair techs calendars but techs said they did not), and very unreliable customer service.

10 months ago

check_circle

Verified Customer

star star star star star_border

Hattie

I like the service, but was shocked when I had to pay $300+ dollars for the service call on my water heater. This additional cost was not listed in the brochure I have that explains the warranty program.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Chris

They "use" to be good a couple of years ago but I paid a LOT of money up front for a 3 yr policy & they can't get technicians to pick up my claim for most repairs because they don't pay them within a reasonable time! They have canceled my claim without notifying me and I've had to call back 2-3 times to get repairs for the same claim! I had a water leak for THREE WEEKS before anyone came. They've also DENIED several of my claims.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James

CHW is fine as long as you understand there are limits to what can be paid, which they don't really state in their information. After there was a huge freeze that caused major problems with our water supply CHW refused to fix anything, stating it was going to cost too much. The unadvertized limit is 3,000 dollars, apparently they said the cost to fix things would be 5,000 plus, although they claimed things that were more general society issues then specific to just our house. I had a second plumber evaluation done and he gave me an estimate of 5,000 so CHW was within their rights as a company owned by an insurance group to limit what could be paid out. I'm waiting for filed income taxes to come back to get the repairs done so our recently purchased home can have water again, like the other 124 year old homes that are being repaired by government money because no home warranty company will ever pay what's needed to get clean water to their customers homes

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rebecca

Terrible company. From the time a claim is processed to the time an appointment is made is abysmal. In the middle of winter, I had to wait SIX days for my furnace to be fixed. Not only that but I had just had someone out less than two weeks prior to that to look at it yet I STILL had to pay a service fee. Every service member I've talked to tells me Choice won't make you pay a service fee if it has to be re-repaired in 30 days. I've even seen it on the website but it's simply not true. I even reached out to the company to ask about that but no one ever got back to me. Customer service is terrible. The product is terrible. This company is terrible and I would NEVER recommend it to anyone.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Ed

Gosh, while listening to the repair guy speak with your staff on the phone, they were nothing but disrespectful to him. While the guy that came here was nothing but polite, kind and was here for over 8 hours in three days, we had to have it fixed by another company, that would not go thru all your requirements and waiting around to fix our heat. And we needed heat. I do have a washer that’s causing me grief, will try one more time and if it doesn’t go smooth for him , we will be cancelling with choice

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Peter

I like it and also dislike. Like, because it saves money. Dislike, because it takes too long to get thing done and there is potential extra charge. I encountered shipping fees ($67) for the part that the vendor has to order by mail.

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Doug

The length of time it took them to have a technician respond was unacceptable. It was 3 weeks. The tech did a good job. Customer service is handled by a call center. The answer is always your claim is assigned and we are looking for a technician. This went on for way to long in my case. They make it very difficult to speak to a supervisor. One supervisor I spoke with was rude, background noise sounded as though she may have been at a bar, and she hung up on me without resolving the issue.

10 months ago

check_circle

Verified Customer

star star star star star

Dawnette Waterman

I was very pleased with the fast response when I filed and an experienced Technician who came out promptly. I’m very pleased with this company and it’s service!!!!

10 months ago

check_circle

Verified Customer

star star star star star

Floyd

The appliance repairman was nice and helpful. I am looking forward to having him come back and do repair on my washer sometime this week or next. Floyd

10 months ago Edited March 18, 2025

check_circle

Verified Customer

star star star star_border star_border

Willie Betsey

It takes too long for issues to be resolved. Recently, my refrigerator was diagnosed needing to be replaced. Though Choice agreed to replace it, I was informed that I would not receive a Lowes gift card in 30 days. Which means that I would be without a refrigerator for a while. I'm still waiting.

10 months ago

check_circle

Verified Customer

star star star star_border star_border

Kenny Haber

The Two main things I am dissatisfied with is the amount of time for a service person to arrive. And The Fact I was told everything about CHEis American 🇺🇸 including operators so far every time I’ve called the operator is in another country

10 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Candra All4Him LLC

I have not had much luck with this. A plumber came out to fix a sink never was finished, had a pool person come out to look at our heater they won’t cover it, even though I purchased the extra service, need to have a hot water heater flushed and they’ve been nothing but rude and changed their appointment three times now and then told us that if we don’t make the next appointment, they’ll cancel on us when they are changing the appointments and it wasn’t covered under warranty. I still had to pay for the service to be done. I was expecting much more than this.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nahshon

Terrible experience so far. I’ve had them for about 6 months and every time we call and make a claim no one comes out to look and CHW just keeps playing it off like they have no clue what’s going on. I was with American home shield before and heard this was better… absolutely not better. I had high hopes but it’s been just terrible. I put in a claim for an oven that keeps beeping. It’s been months and when I call They just keep saying they put it in priority but I never hear anything back. I called them for the millionth time the other day and they said I should just find someone myself, they couldn’t find a technician. Annoying

11 months ago

check_circle

Verified Customer

star star star star_border star_border

June Hoover

I liked that the plumber came in a short time. He resolved the problem temporarily but now I am having the same problem, not flushing. He didn’t try to snake the toilet at all and it is not refilling like it should. Please send another plumber.

11 months ago

check_circle

Verified Customer

star star star star star

Zelda Curry

Choice Home Warranty is the Best. They always respond to my claims immediately and they send the Best technicians our. The job is always completed with satisfaction.

11 months ago

check_circle

Verified Customer

star star star star star

Linda Wilcox

I was pleased with the first call I had about air conditioning and also the last tech that came out for my washer! Both tech were very professional and knowledgeable.

11 months ago

check_circle

Verified Customer

star star star star star

Michael

Choice Home Warranty is working with great partners to complete our necessary repairs. Thank you for your super communication systems that always keep us informed.

11 months ago

check_circle

Verified Customer

star star star star star_border

Kerry

Our most recent need of your service was a pleasurable experience. The young man that came out and looked at our washer and drier was courteous, professional, and most of all quite knowledgeable.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

MADELEINE Nix

we should not pay the $75 until the company comes out and completes the job. They come out collect the $75 and never return to complete the job. My refrigerator is still not fixed because the last repair man told you a lie so he would not have to come back. The one before that never returned.

11 months ago

check_circle

Verified Customer

star star star star star_border

Tom

The plumber showed up and performed his job effortlessly. All works fine now and I would recommend this service for anyone. I am getting older and this service is a god send to Home maintainance. Thank you T.S.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

L A Greene

I am really concerned about my service that I am forced to keep given the fact that: 1) I was promised a reimbursement and never received it; 2) I have claims that were never addressed and contractor never showed up for; 3) contractors have informed me that they are not getting paid by home choice warranty; 4) the company will not honor my request to cancel my policy

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Ricky

There’s many things I could say if my experience, it it’s too long to get into that great detail. They will cover what they want. Or send a tech 3x to the house and still not solve the problem so you just buy your own new appliance since they wouldn’t just cut to the chase and cover it

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Michael

Those in the Choice office are nice about setting appointments, but they are trained to work very hard to make sure whatever the technician defines as the problem is not covered. Even when it's not specifically excluded by your contract, the "experts" you talk to when you appeal a decision are always unbending and invent phrases that they insist are just as binding as what they can't cite from the actual contract. You can't win against them because there is no higher level of appeal.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Armenta

I've had a frustrating experience with Choice Home Warranty. After multiple delays in repairs and poor communication, I'm left with a non-functional heating system and no follow-up from either the company or the technician. Despite paying out of pocket, I'm still without a working system and feel completely let down. Would not recommend.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Denise

I had mixed experiences with customer service. They corrected a mistake quickly, allowing me to schedule a service visit, but were not very attentive on another call. However, when I faced a plumbing issue, they responded promptly. They couldn't repair my refrigerator but credited me towards a new one, which was a positive outcome.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Molly

I've had a frustrating experience with Choice Warranty. The technicians they send lack knowledge, forcing me to hire my own, which defeats the purpose. While my stove claim was fixed quickly, the service overall has been disappointing, with non-local technicians and poor support. I feel the warranty is essentially useless.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Miriam

I had a great experience with prompt service for my hot water heater replacement, appreciating the technician's clear explanations. However, I faced multiple issues with my refrigerator that required several visits, and the technician seemed unsure. Overall, while I had positive experiences, the negative ones were frustrating.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Sarma

I've had mixed experiences with customer support. While they respond quickly and solve most issues, I've faced challenges with my warranty claims, particularly for my pool heater. On a few occasions, the service personnel seemed unqualified, but overall, I've had more positive interactions than negative ones.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had mixed experiences with customer support. While they were generally fine, the appointment system is frustrating, as it requires too much effort from me to coordinate. I had issues with my electric dryer and garage door opener, and while they addressed the garage door opener well, the process for scheduling repairs could be improved.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Sean

I had to call customer support for issues with my microwave and oven, and while I faced some challenges, they managed to book a new service provider quickly for my basement drain. Overall, I appreciated their responsiveness, especially when I requested a different technician due to past issues.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Phillip

I had a great experience with the service team when my heater had issues; they responded quickly and resolved everything efficiently. However, it was frustrating when my hot water heater exploded, leading to a lengthy wait for a replacement. Overall, the service was commendable, but the situation took longer than I hoped.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Carol

I found the service helpful for my repair needs. Initially, I considered getting help for my stove but decided to handle it myself. I did request assistance for my air conditioner, but they advised waiting for warmer weather for proper testing. They also provided a credit slip to replace my broken washer and microwave, which was a nice touch.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

I had a frustrating experience with my plumbing issue. A plumber claimed I needed a whole new faucet, which I later found out was unnecessary. My friend identified a simple clog instead. Communication with the warranty company was unclear, and it took far too long to get the repair done. Overall, I felt misled and disappointed with the service.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Lavernia

I've had a great experience with customer support. They are always very supportive and go the extra mile to resolve any issues I encounter. They truly care about their customers. However, I did feel a bit confused during our conversation, as it seemed my previous question wasn't acknowledged. Overall, I'm satisfied with the service.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Evelyn

After two months of dealing with a technician that just stopped communicating to them not able to find a tech in my area to service a simple problem with my refrigerator not dispensing water, I decided after 4 calls to customer support to cut my losses and cancel contract. Thank goodness it wasn’t a bigger issue with my refrigerator! Appears they have a very small pool of technicians in the Los Angeles area to use. First one they sent came 30 miles to my home.

11 months ago

check_circle

Verified Customer

star star star star star_border

Mohammad Amini

I like their responsiveness to the claim but sometimes I do not like the way they handled the major claims in the past. I have not had any major claim lately to evaluate that.

11 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tracy

After submitting a claim and its subsequent denial, I was given the opportunity to “challenge” CHW’s denial via (2) case managers (CM). I was allowed a 15 minute discussion with the CM letting them know the reason(s) I feel the denial was unjust. At the 15 minute mark, the CM phone “interview” was abruptly ended. I was told they’d get back with me, but they never did. It wasn’t until I called CHW to cancel the additional (3) years of warranty that I found out my claim had been denied for a second time (I guess the CM wasn’t going to bother telling me about the denial??). Their customer service (or in this case, lack of) is the reason I give CHW one star! I will be sharing my negative experience with CHW with my realtor. I know there are other warranty companies that realtors recommend for their clients/customers.

11 months ago

check_circle

Verified Customer

star star star star star_border

Mario

11 months ago

check_circle

Verified Customer

star star star star star

Rick

The responded quickly all 3 times we have used them. The workers they sent were polite and efficient. Plus the price is much less than our old warranty.

11 months ago

Choice Home Warranty Reviews