Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Larry Chicago, IL

Trouble understanding your advertised policy on "fix or replace". You made a decision for me and treated the claim like auto insurance and made a depreciated cash offer which was insufficient to cover the cost of a new refrigerator. After a week without refrigeration and loss of food, our investigation was fortunate to find a suitable replacement . I was disappointed the learn your real policy on replacement.

2 years ago

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Alexandre andrade Las Vegas, NV

I ask before for Spanish speaking technician because not all my tenants speak English as my family also don't speak English, hope they get Spanish speaking technicians next time , I highly recommend choice home warranty

2 years ago

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Delinda Richman Flower Mound, TX

I had a leaking toilet and an oven went out at the same time. Choice sent people out in each field of expertise and quickly repaired both of the problems. No questions, just action. Love it!

2 years ago

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Donald Tasker Prosper, TX

Excellent service, excellent technician. Darius was professional and a pleasure to talk with. He showed his knowledge and skills in the manner in which he addressed and repaired the issue at hand.

2 years ago Edited March 14, 2024

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A Armin Santa Cruz, CA

So far, the service has been flawless. Had a refrigerator and AC fixed in two separate times. The response time was great, the technicians were knowledgeable and both appliances were fixed quickly

2 years ago

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Debbie Reynolds Kansas City, MO

My service tech did a good job. Came in fixed my ice maker. Now I'm getting ice. I git a extra part, that I had to print off a label and send it back to the company that it was ordered from. I was not happy about that. That's why the 4 stars instead of 5.

2 years ago

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john nay Mesquite, NV

I'm not sure how to rate. I have only gotten back about half the money I paid for my warranty, but I still have a couple years left. The problem is you have to go through Choice to get the work done. So you work on their time schedule. Our refrigerator went out. Took almost a week to get someone here. We had a plumbing problem. I ended up calling someone myself, because we couldn't go any longer without toilet and shower. Choice did refund my money, but I had to threaten then of canceling my warranty

2 years ago

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David Hardin New Braunfels, TX

Max for dishwasher is $600 for replacement AC Repair is Good Electrician was not good , replacing light switches with different Shade/Color Wanted too much money to replace a ceiling fan. Services up to now ......... 10-05-2023

2 years ago

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Don Pott Phoenix, AZ

The three times times we used it, two times were a 5 and one was a three. The contractors for the plumbing and refrigerator repair were awesome. One-time, knowledgeable and took the time to do it right. The contractor for the oven was not as good. Blamed the issues on the manufacturer and told us just not to use the self cleaning feature.

2 years ago

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Barbara Gulf Breeze, FL

I can never get someone to answer questions, just someone that is out of the US that has a script to go by. Expert Appliance came out to fix my ice maker. They said they never got paid from you so they wanted me to pay. I didn’t because the ice maker they put in worked for two days. They were very good but won’t fix it because they didn’t get paid? I called and called you but all I was told was a check was sent. But never would you check to see if it had cleared the bank so you could reissue them another so I lost out and so did other customers because they were actually good techs.

2 years ago

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Verified Customer

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Marilyn Olson

Happy with the plumbing company that Choice used to put a new motor in my jacuzzi in September. Custome Service is a little harder to understand. Have used Choice once since purchasing.

2 years ago

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Talliscia Irby Baltimore, MD

I like the online portal to check the status of my claim. I like the promptness in them scheduling a technician or giving me the option to fine my own if it is taking longer to secure one for me.

2 years ago Edited May 9, 2025

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Richard Encinitas, CA

Our dishwasher repair was taken care of with an excellent repair service. I was disappointed when they said my microwave damage was caused by neglect and misuse which I did not understand their conclusion. I don’t have the time to file a complaint or argue with anyone. Just would appreciate good customer service.

2 years ago

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Jeremy Anderson

They have taken care of all of my issues completely. . At times arranging a servicer can take longer than is convenient but ultimately all the service is completed in a timely fashion and are punctual.

2 years ago

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D Clemens Sour Lake, TX

The website is easy to use and their response is quick . Keeping you updated on any delays. The contractors are knowledgeable and courteous doing the job right the first time. Very satisfied .

2 years ago

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JenniferandStan Brown Southlake, TX

Disappointed with the replacement cost given for replacing the dishwasher. The first Lowe’s voucher was less than $300, I asked to speak to a claim specialist and she increased it to $597, which doesn’t cover the cost for a new dishwasher before install charges. Plus, the credit voucher is only for Lowe’s, the consumer, myself can’t price shop stores and the only option given is to purchase through Lowe’s. I’m assuming Choice gets some kick back for solely offering Lowe’s gift cards. Also, it’s been over 3 weeks and I still don’t have the Lowe’s gift card - 3 weeks and counting without a dishwasher. I will not be renewing my contract with Choice.

2 years ago

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Patrick Balzer Columbia, SC

He was very thorough and professional. However, I wish we would have been informed that the company that performed the work only accepts cash and there is a 3% fee if using a credit card.

2 years ago Edited December 11, 2023

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Fran Murtha Charlotte, NC

It was a great experience with choice home warranty. They have been to my home on numerous occasions. Every time was great experience. I will definitely renew when my warranty expires.

2 years ago Edited October 9, 2023

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James

We bought this house with all the appliances and our refrigerator was leaking. The guy worked on it probably an hour and a half and he said we shouldn't have any more problems with it, and that was it. 75 bucks, fixed.

2 years ago

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Garry

We've used them a couple of times and they've always been good, always got it fixed. They respond almost immediately. Although you can't get anybody now, you have to do it online.

2 years ago

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Thomas

They're easy to talk to and they fixed my issues. I've recommended Choice to several of my closest friends and pretty much everyone in my family that has been looking for a home warranty.

2 years ago

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Marcy

I was able to do multi year instead of a one year renewal. But sometimes I have to fix it myself. The air conditioning one didn't work for me, so I just bought a new air conditioner.

2 years ago

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Sarah

A pipe burst in the house over a weekend and I had to use the warranty to get that fixed. It was fixed within just a few days. But they sent way too many emails. That's my only complaint.

2 years ago

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Terronda

The service is good. They are very fast with everything as far as my issues that I had; they got back to me within a couple of hours. Sometimes they'd be really fast, within a couple of minutes.

2 years ago

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Catherine

They've always sent out technicians within 24 to 48 hours for repairs. My home is going to go on the market soon and Choice is transferable to the new owners. So that works out in a positive way.

2 years ago

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Doris

The first time we needed help we went on and on and on trying to get that help. It took forever and it was it was just a hassle of a fight to get anything done. We've had to call them since that bathtub episode, and the response was right away. And the last two times we've had to call it's been really great. So they do seem to be getting better.

2 years ago

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Anthony

Absolutely great to work with and easy to work with. The only reason why I give any mark against it is sometimes the turnaround time with the people that they reach out for contracts and support. But Choice themselves have been fairly great, actually.

2 years ago

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Leona

I think they have been trying to improve their services, but I think they have to work harder with their vendor to try to get more vendors to work with them, so they don't put the problem of getting service on the customer themselves. Because they couldn't find people to work with them. It'd be like a week or two and no one's getting back to me with a person and so I have to try to find a person and that was very difficult. So I'm hoping they'll work harder with their vendors to see if they can get more people who will actually provide the services with the warranty.

2 years ago

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Dan

I thought the service was okay. I wish they would send out the contract before you sign up, even though they give you 30 days to cancel it. They have you sign it first, then they send the information later. It should be reversed, they should be able to send you information, then you sign up if you want to. They keep going back to say, well, read the contract.

2 years ago

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Anonymous

When I went to cancel my policy, they put me through hell. It's almost like a scam that they don't want you to cancel. It took me over 4 hours one day and I couldn't get through; they said they'd call back, but they never did. And then the second day I started calling early in the morning and I finally got through to somebody and when I went to cancel she kept prodding me real hard to stay a customer.

2 years ago

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Karen

They try to be helpful when I call, but it's taking longer and longer to get somebody out for an appointment. I've had people come out and we have to pay the fee, then they say, "Oh, well, we don't do this." So not getting the right people out that aren't professional. They pull up in a regular car and it seems like it's a side gig and some of them just don't know what they're doing.

2 years ago

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Patty

I had a plumbing emergency that needed to be taken care of immediately because the plumbing was draining to the outside of the house. And Choice couldn't help me because I had to wait about 3 days for them to come and so I had to pay $395 for Roto-Rooter to come because it was a Sunday and it was an emergency. So my policy really didn't help me at all with Choice. So I was not very happy to have to pay $395 out of my pocket for a plumbing stoppage.

2 years ago

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Barbara

What they did for my son was wonderful. She came that day when I called. I was shocked. He gave me a time. He came after the time, but he did come that day. They cover whatever they're supposed to cover.

2 years ago

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Valentin

They're cheaper than the competition. They got down to the point in what I needed and they told me that somebody would call me to come and fix my air conditioning and they did right away. It's all fixed now. Thank you.

2 years ago

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Donald

Every time I've called and I've had nothing but a good experience and good customer relations. When my A/C went out I had the person come out and look at the A/C the next day.

2 years ago

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James

Sometimes I try to get service and it takes a long time, but then when they do get to the service, they really do a good job. I needed a washing machine so I kept calling and calling and the service man came out and said he can't fix it. So they did tell me to go ahead and get the washing machine and they'd send a payment back, which they did.

2 years ago

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Alfred

I've had generally good interactions with them, but there are hold times and things of that sort as well. I had an air conditioner out in my garage apartment. I was able to file a claim online. The technician was located and sent to my house. He assessed the problem and was able to fix it by replacing the thermostat.

2 years ago

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Melvin

One representative I talked to, was very helpful and knowledgeable. Some of the customer services are real polite and understandable and I'd like to commend them. Then you have some that don't have time for you. Recently, my air conditioner was out and so they referred me to get my own because they were filled up. And when I tried to get my own they were supposed to give me a reimbursement, but I had a problem with getting it.

2 years ago

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Chris

We had a refrigerator issue and we had the technician come out four times and they never got it fixed. And then they said, well, it has to be replaced. So then we went to find a refrigerator and Choice said they were going to replace it and they were going to send us a check for $986 when the refrigerator cost $1700. And we still haven't gotten the $986. They want their payment on time all the time but they don't want to pay on time. They go out and take 30 days. If I told them it's going to take 30 days to make a payment to you, they would cancel my policy. We were kind of upset about that. We just had a plumbing leak in our house, so we called them again. We had a plumber show up, sit there with his hands on his hip, looked at the ceiling and said, yeah, you got a leak. But we can't do anything about it because the ceilings got to be opened up and then he wanted $85 for showing up and standing there with his hands on his hips. I said, Jesus, what is going on with these people? You want to get paid for doing nothing. They choose the cheapest companies that they can find to do the work. And it doesn't get done.

2 years ago

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Cynthia

The customer service was great. The claim was handled in a very timely manner. I did not have to be without my plants, but one day the workers were very friendly they cleaned up behind themselves and were very professional.

2 years ago

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William

Choice Home Warranty USED to be an excellent service company but several dealings with them have left me with a bad taste in my mouth. Roof repairs, part of their supposed service, never got taken care of. Had to resort to doing it outside of their no response time frame. Central Air Conditioning mechanical failures that they couldnt seem to cover. Appliance that they couldn't repair and they sent a check, supposedly , that I never received and they claim they have cancelled but won't show the proof. Just shady business dealings which I find tacky at best. Then you have their recommended repair company ie: Valley View Electric charging me for 2 service calls because they didn't diagnose the exhaust fan in the attic as the one that was defective so they decided they wouldn't replace the defective unit unless I paid an additional service charge that is suppose to be totally not allowed. Get the picture?

2 years ago

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Rhonda Overland, MO

My recent past experience has not been great. First of all they take too long to get a technician out to fix my air. When I finally got to come out he didn't know what he was doing and I had to end up getting my own technician. They deducted another service fee from the amount I paid him. Which I shouldn't had to pay a service fee because it was the same claim. I had another claim for my toilet and the technician came out to fix it and found another problem which was minor but they told them that I would have to make another claim. This didn't make sense because they was already there to fix the toilet. Now the went up on my monthly fee without even notifying me.

2 years ago

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Rachel Sacramento, CA

Home Warranty companies are the best investment a home owner can purchase. However one of the companies Choice chooses to do business with is VERY unprofessional and should be ashamed to conduct business in such a manner. I sincerely hope Choice thinks twice about this business and how they are Choice look. Also Choice needs to have customer service reps available on weekends to help people with existing claims open. I called on a Saturday and to my surprise a prerecorded message states closed, and must call back on Monday. Keep in mind they are open for SALES, on weekends just not existing claims, in thos case where ran into an issue with their 3rd party company. To make things worse when I did get ahold of domeone and a manager was to call me back, well he did, the next day at 6:25am.. I m by the way Pacific Time, luckily I was already awake, but time zones should be considered.

2 years ago

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L V Washington, DC

Choice Home warranty has its good and bad. It has a few bad contractors that it consistently relies on that do not provide service to the customer but looks to deny claims. I only use the service because I'm a long distance landlord and it's the best I have at the moment. I have tried many of the home warranty companies and they are pretty much all the same.

2 years ago

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Crystal Charlotte, NC

Like: Air conditioner went out, entered claim Thursday AM. Contractor scheduled for Saturday AM-fairly quick for mid-August. Choice gave ok to replace on Sunday; my portion paid by Monday, unit in on Thursday, installed by 6PM Friday. Dislike: Did not have the option to select the system or pay more for an upgraded system.

2 years ago

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Judy

This was the first request on my new Choice warranty plan and I couldn't be mores pleased. It was easy to request service and the company that came for repair was very professional.

2 years ago

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Mark Ector Phoenix, AZ

This company works hard on finding ways to NOT cover things. They do not want to replace any major issues. They have a horrible response time to actually send someone out. They will schedule appointments immediately, but it may take several no shows and reschedules before you pay your $85 service visit. My Air Conditioner (condensor outside unit) shut off stopped working, August 15, AZ summer. No one showed up until 25th. 2 no shows and no calls later and someone comes to service the unit. Service Provider (SP) says that the unit needs to be replaced its old and it's leaking and shows pictures. CHW needs more pictures. Sept 5 Service Provider comes and uses leak detector to show more leaks in the air handler (inside unit in attic). CHW needs more pictures. I spoke to SP he said both systems are leaking and both needs replacing. The AirHandler coils are really rusted. I contact CHW to see why air leak detector videos sent by SP erect goods enough. "They wanted to see bubbles from him spreading soapy water on it. " I ehad to convince them that it's an obvious leak plus it's rusted. CHW approved the cheaper AirHandler and told me, that "they don't cover upgrades since my old AC unit won't match the new AirHandler they will cover." So we have to pay the cost of AC unit and labor to attach it to AirHandler. Got a Case Manager. Talked to 2 different Case Manager (employees). EXTREMELY RUDE. "Have you ever read your contract?" Was how the conversation started after the introduction. Explained, yes, "What part, show me what you read!" The next one wasn't any better even after telling him that I just spoke to the SP and I had the pictures, email and text messages confirming that the whole system leaked and was recommended to be replaced. Sept 19, CHW only covered the AirHandler and will not cover the AC unit. Hopefully waiting for repairs to start Sept 21st...

2 years ago

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Ann Manakin, VA

The Choice system delivers on its promises; sends out polite and well-trained technicians; and provides gift cards toward replacement when repairs attempts aren’t effective.

2 years ago

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Arvind Sawhney Edmonton, AB

Good reliable company. Honest service . Suggestion : during HOT DAYS in Phoenix Arizona , please change the service call within 12 hours for AC repairs . Keep up the good work !

2 years ago Edited October 5, 2023

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Michael Cartersville, GA

Not totally satisfied from when we initially signed up. Going into our third year and policies have changed, more restrictions on coverages items and we have the ultimate plan. A plumber suubmitted inaccurate photos and even though he resubmitted and corrected his error they still would not cover the repair. We had to wait on one claim for over a week for anyone to accept the claim on broken air conditioner in the middle of summer and then they said it would be another week! Took all types of hoops to jump to get someone who was willing to take the claim to be assigned to the repair. More stories but I won’t burden readers. It shouldn’t be so difficult on the clients end to get claims/repairs accepted. When this expires will look for another company. Am very disappointed in the people in the customer service dept. It appears they have outsourced their CS Dept. They read a script and have no personal interest in your needs. Very sad.

2 years ago

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