Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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C. S.

I dislike how Choice wastes my time by sending me an email saying I could find my own repair person and get reimbursed. That wasted 3 days by the time I got hold of someone again. I had told you to make a note in my file saying I never wanted to do that, so don’t send me that email. Then, I got an email with a handyman service. I declined that because they were not a licensed electrician. Now, I’m waiting to be assigned to a licensed electrician. Your employee said you don’t call to find this person and assign them. She said you wait for them to offer their services. I had CHW in Las Vegas for years. They were excellent and professional. It’s been tough here as service very slow. Disappointing who you are trying to send out instead of licensed workers.

1 year ago

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Verified Customer

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Karen

I’ve used Choice Home Warranty twice and both times I’ve had excellent results!! Each time they came the same day and fixed the problem right away. I would definitely recommend them!!

1 year ago

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Verified Customer

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Terry

Fair. Initially we were assigned a technician that came to the house diagnosed the problem, took my $75.00 service charge and disappeared. This took 2 weeks of waiting before another technician was assigned to the claim. They have decided to replace the unit with an ecard that they say may take up to 30 days. Totally unacceptable, as far as consideration for the customer.

1 year ago

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Verified Customer

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Demetrius

Customer service is very nice, but I have a problem with the amount it takes for someone to come to my home and fix my problem, when sometime its a real emergency which Choice dont offer that. My last was a plumbing problem that needed to be taken care of immediately,I was informed that the earliest a technician can come was a week; with that being said I may change my warranty company.

1 year ago

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Verified Customer

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Samuel

I called for heater repair on Friday, repair came on Monday. Had to contact Choice before ordering parts. Choice decided it didn't need both parts requested. One part installed a week later. Not fixed. Oked second part previously requested. Waited another week. Repair service installed part on Saturday. Heater working OK.

1 year ago

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Verified Customer

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kap

Good, prompt service, especially by the GE tech, Justin , who handled my problem. Ordered a part, it came quickly, and he installed it when it arrived. Excellent service by him.

1 year ago

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Verified Customer

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Larry

Choice did a good job jlgetting the repair man out twice. Universal repaire came out twice. The repairman rude and didn't fix the problem the first time. Had to cole back after we complained.

1 year ago

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Verified Customer

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Victor

I've paid in the past over 200 dollars just for the service provider to let me know I needed a new water heater!This leads me to believe Choice home warranty is a viable option!

1 year ago

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Verified Customer

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Sagan Simon

They made the process of filing a claim and getting my furnace repaired (in the dead of winter, mind you) very easy, painless, and fast. The claim was filed, approved, and resolved in a little over 48 hours.

1 year ago

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Verified Customer

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Dean

Not happy with the additional charges for miscellaneous non compatible items. No breakdown of parts or labor was provided. And if I didn't agree to pay, everything Choice was going to cover was voiding the entire claim. Blackmail at its best!

1 year ago

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Verified Customer

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Sue

I purchased this plan to cover major breakdowns. When my husband passed away, I felt I needed a backup plan. CHW has been anything but. My dishwasher broke down and CHW declined to purchase parts of repair it but I still had to pay $85. in addition to the monthly charge. My heating pump went down. I paid the $85. Although we were suffering 0 degree temperatures for a week or two, CHW took a month or more and would only allow a PARTIAL REPAIR. Again, although I paid the $85. service call and all monthly payments, I was required to pay an additional $150. to complete the job! ProMan, the repair company hired by CHW were very polite, professional and completed the job immediately on approval from CHW. CHW was the party that DELAYED the repair. I intend to cancel my home warranty with CHW.

1 year ago

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Verified Customer

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Kent Ingalsbe

I called and a repairman was scheduled for the following day. The service provider was timely, knowledgeable, repaired my washer quickly and gave me information to help avoid the same problem in the future.

1 year ago

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Verified Customer

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Zeeshan Ali Mohammad

Great service by CHW. If your home isn’t new or has an age of 15+ years, it’s always good to take a reliable home warranty rather than spending 100’s of dollars on costly labor for every small/big issue at your home.

1 year ago

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Verified Customer

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VERNA And Marion T CLEMENTS

I liked the prompt response to my claim assigning a technician and receiving almost immediate contact from a technician. Also the technician was excellent and resolved my issues

1 year ago

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Verified Customer

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Dennis

Excellent I can’t thank Choice Home Warranty for being there when I needed them. My heat pump/air conditioner went out and Choice Home Warranty didn’t hesitate to cover the unit.

1 year ago

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Verified Customer

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Becky Skarda

I’ve had efficient service from this home warranty. For the price it’s totally worth it!! If it’s plumbing that Can be an issue. I don’t know why unless there is a shortage of them or what but you could have to wait weeks for a plumber:/ otherwise I would have rated 5 stars

1 year ago

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Verified Customer

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Daniel

I had a great experience with the service request I made online. The repair company called promptly to schedule a visit, and the technician arrived the next day. They had the necessary part in stock and completed the repair quickly. I couldn't be happier with the efficiency and professionalism. Highly recommend!

1 year ago

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Verified Customer

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John

I had a great experience with customer support after filing a claim for my hot water heater. They responded promptly the next morning and resolved the issue quickly. I also had a technician come out for my broken microwave, who diagnosed it and ensured I received a replacement check soon after. Overall, very satisfied with the service!

1 year ago

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Verified Customer

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Gail

I had a mixed experience with the service. While most tasks were completed well, there was an issue with one repair that wasn't finished on time, leaving me uncertain about the status. Communication was lacking, and I struggled to get updates. I faced plumbing issues multiple times, which added to my frustration. Overall, I hope for better communication in the future.

1 year ago

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Verified Customer

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David

I had a mixed experience with customer service. They responded quickly and answered my questions, but I wasn't entirely satisfied with the clarity of their explanations. I also used my warranty for my air conditioning system, but only part of the issue was fixed. Overall, the service is decent, but there's room for improvement.

1 year ago

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Verified Customer

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Bryan

I had a mixed experience with the service. Initially, they struggled to respond during a holiday when my air conditioner failed, which was frustrating. However, when I submitted a claim for my heater issue, they were prompt and efficient, resolving it within a few weeks. Their quick responses to my inquiries were appreciated.

1 year ago

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Verified Customer

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Camille

I had a mixed experience with the service. They promptly sent someone to check my washer and agreed I needed a new one, offering partial pay. Overall, I've used their service a few times, and aside from one bad experience, the rest were satisfactory.

1 year ago

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Verified Customer

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Ed

I had a great experience with customer support. They quickly understood my needs and sent someone to my home for repairs. I had issues with leaking toilets and a freezer that stopped cooling. Both times, they were prompt and kept me updated on the repair process. Overall, I'm very satisfied with their service!

1 year ago

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Verified Customer

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Debbie

I had a great experience with the claims process. Responses were fast, and when I filed a claim for my refrigerator issue, a technician was sent promptly. The GE technician resolved the problem right away, making the whole experience very positive. Highly recommend!

1 year ago

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Verified Customer

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Robert

I've had a positive experience using the warranty service. The contractors were prompt and efficient, addressing my garage door issue without any hassle. When my air conditioner broke, they even provided temporary cooling while waiting for parts. Overall, I'm satisfied with the service!

1 year ago

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Verified Customer

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John

I experienced a bit of a communication gap with the warranty company regarding my AC unit issue. However, overall, the customer service was excellent. They addressed my concerns and provided the support I needed. I appreciate their efforts to improve communication in the future.

1 year ago

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Verified Customer

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Willie

I had mixed experiences with customer service. My recent issue with a washing machine was resolved quickly and efficiently, which was great. However, I've also had problems with an AC unit installation that required a follow-up visit to fix. Overall, while some responses were prompt, consistency could improve.

1 year ago

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Verified Customer

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Cherylterry

I've had some issues getting contractors out here, despite my attempts. Customer service has been decent, but I wish it was better. My dishwasher has been out for a while, and now our microwave is also broken. It's frustrating since the microwave isn't built-in, yet it's still causing problems. Overall, I'm not satisfied with the service.

1 year ago

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Verified Customer

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Sonia

I had a plumbing issue where no water was coming from my faucet. The plumber insisted I needed a new faucet, which I later found out was unnecessary. A friend diagnosed it as a simple clog. I felt the service wasn't transparent and questioned the policy on faucet replacements. Communication could be clearer.

1 year ago

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Verified Customer

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Joanne

I had a frustrating experience with my service. I was left without hot water for days during the holidays because they couldn't find a provider to come to my mountain community. As a senior citizen, this was especially difficult. They eventually sent someone, but it took too long. I also had a garage door opener replaced, but the initial service left much to be desired.

1 year ago

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Verified Customer

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Patrice

I had a mixed experience with my warranty service. The first time, the issue was resolved quickly and the technicians were professional. However, the second time, I'm still waiting for repairs a month later. Overall, the service quality seems inconsistent.

1 year ago

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Verified Customer

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Wayne

I had a frustrating experience with customer support. They sent technicians who installed things incorrectly, leaving me to pay for repairs myself. Although I received some reimbursement, it didn't cover my expenses. Additionally, when I reached out for help, I was told that unless something is broken, it's not covered. Overall, I found their service lacking.

1 year ago

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Verified Customer

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David

I found the customer service to be quite helpful when I called, but I was disappointed with the assistance I received for replacing my freezer. They didn't provide enough information and offered a gift card instead of a replacement. However, I recently used their service to arrange for a technician, which went smoothly.

1 year ago

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Verified Customer

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Philip

I found the customer service to be very helpful when I called about my electrical problem. They arranged for a technician to come out promptly. I'm currently waiting for the vendor to arrive, but based on my previous experience, I feel confident that they will resolve my issue efficiently.

1 year ago

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Verified Customer

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Janiece

I had a great experience with customer service; they were quick to resolve my issue and attentive on the phone. I used my warranty, and they arranged for a technician to come out promptly, fixing the problem perfectly. However, I was disappointed with the delay in getting back to me, which took longer than expected.

1 year ago

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Verified Customer

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Doretha

I had a great experience overall, everything went smoothly, so I have no issues to report. I haven't needed any replacements, and I found the service to be satisfactory. Highly recommend!

1 year ago

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Verified Customer

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Alyssa

Choice Home Warranty has been a huge blessing for me. They have always sent the best people to diagnose and repair the home issues. I feel like I got the best repairs and I always got the best service.

1 year ago

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Verified Customer

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Madeline Mcmahon

I am shocked when Choice denied payment to an electric company that needed to put the chandelier back up that fell down. My daughter and I were having a cup of coffee when the chandelier suddenly just fell down from the ceiling and was hanging there by a wire.Joyce did send somebody out and when they wanted to repair it, Choice said that it was not covered. I ended up paying out-of-pocket to have it repaired and all it needed was a simple little box reinstalled into the ceiling.

1 year ago

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Verified Customer

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A C

It has being a little difficult to communicate with customer service employees. They repeat themselves often and at times I do not think they understand what I am saying. When it comes to servicing our items, it can take a very long time for someone to come and fix you appliances! This last time it took a long time and I felt that you do not care that we as the customer will have a broken appliance for several days!

1 year ago

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Verified Customer

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Cameron

Choice has been doing better recently regarding vendor selection to address issues that have occurred in my home. I’ve been modestly impressed with timeliness of vendor assignment and the quality of work those vendors have completed. Feels like Choice has stepped up their game in the past year.

1 year ago

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Verified Customer

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William

It took too long for the service techs to inspect the appliance and when they determined it could not be repaired Choice offered to send me a gift card to Lowe's to buy a replacement. The amount of the gift card was not near enough to cover the cost of a new appliance or the delivery and installation costs. I requested a check instead because I wanted to buy it elsewhere and I just received the check, two months after I filed the claim. I was very dissatisfied with the time it took and the amount that I was paid and wanted to cancel the balance of the warranty. I bought a three year warranty, paid in advance; there are six months left on the warranty but they will not refund any money for the balance of the warranty period. I absolutely will not renew and it's unlikely I will ever purchase another home warranty.

1 year ago

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Verified Customer

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Oscar Sicola

Sometimes it takes a couple of visits from the tech to fix the broken item. I wish Choice would use larger more reputable company’s. I have had tech’s that didn’t know what they were doing and had to call in another company to fix the issue.

1 year ago

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Joseph

I had a heating system problem I November and December of 2024 it took them over 6 weeks to get some one to come out and when they did come out they didn't work on my type of system. All this time we were freezing to death. So I found my own person to fix my system. So to tell you the truth I am looking for another home warranty that doesn't take 6 weeks to get someone to look at my system they are not worth my time or money.

1 year ago

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Verified Customer

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Michelle Turner

Choice Home Warranty has always been there when I had an appliance issue. I have had work completed several appliances by top notch contractors who have always arrived on time and left my home cleaner than they arrived.

1 year ago

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Verified Customer

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Alejandro Munoz

I was skeptical about this company only because I am cynical when it comes to insurance companies. Well, I had several things go wrong in my home and Choice took care of everything! They were great!

1 year ago

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Donald Smith and Heather Batterson

My house furnace was making a LOUD noise. I called to report the problem and that went well, they contacted a local contractor and they were at my home within four hours. The technician was excellent!! He explained what the problem was, contacted the warranty company and informed me “. the warranty company would not authorize the repair!” The reason they would not authorize the repair, “ the unit was running and producing heat”. They would not authorize any repairs until the unit was totally none functional! I have two choices pay for the repair, about, $1600 or wait until the unit is totally unrepairable. I don’t recommend this home warranty company!!

1 year ago

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Verified Customer

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Ann

I am very upset because it took almost 16 days to get hot water back in my house. My 6 year water heater broke and because it was still under warranty choice would only pay for installation of the plumbing. They would not pay for any parts. Since it was 6 years old, water heater company would pay nothing but give another water heater. So I was out 75.00 for service call and another 1,100.00 to pay plumber. When I signed up for warranty I was told that I would only have to pay for service call. Not sure if the plumber or Choice Warranty fault or if they both just took advantage of me.

1 year ago

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Verified Customer

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Joann Healey

My washing machine was leaking so I called choice warranty and they sent a repairman out in a few days. The gentleman was very knowledgeable and repaired my washer and even took extra steps check and make sure that it works

1 year ago

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Verified Customer

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Caroline Luzader

When my dishwasher broke down it was easy to get it fixed. I called paid $100 you set up appointment. They came out and fixed it. I had no idea it was fifteen years old. Time flies lol

1 year ago

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Verified Customer

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Peter Flores

Everything has been done well to my satisfaction the technicians that come over to do the work that has been needed are very knowledgeable on what they are doing. I am very happy with my warranty service.

1 year ago

Choice Home Warranty Reviews