Choice Home Warranty: Read 46,195 User Reviews From Real Homeowners

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Connie Bowers

My most recent call was for my AC. Living in AZ, ac is a must. It went out on Thurs 7/25. Temperatures in my house exceeded 92 degrees. I sent follow-ups and on Sunday the person said, well they only repair M-F. So Monday came with the scheduled service for Aug 2. This was totally unacceptable. I went a different direction and my air was fixed Jilt 29th. Cancelled my service call on Wed. I can see if an appliance fails (except fridge) you can wait, but in AZ with temp in excess of 115, this should have been fixed much more quickly. Never have I waited this long for AC. Disappointing!

1 year ago

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Verified Customer

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Shannon Hill

Repairman came in a timely manner and it was decided to replace instead of repair. We did feel the amount they gave us did not reflect a replacement but was close. Did not like that it was given in an ecard and could take 30 days as we needed the replacement now

1 year ago

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Matthew Calvin

It’s definitely worth it when getting an older house that’s expected to have issues especially with dual HVAC systems. The claim process can be slow for some claims but overall I’m glad I have it. Had some minor issues on a microwave claim but had 3 others that had no real issues. I’d rather have it versus not having it.

1 year ago

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Verified Customer

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Laura Allman

I'd notified Choice that the tub needing repair was a therapy tub. A faucet needed repair. The provider is allotted a specific amount for a faucet cartridge, but the faucet cartridge for therapy tubs costs $100+. I feel Choice should have taken that into consideration because I, the insured, had to pay for the more expensive cartridge myself.

1 year ago

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Verified Customer

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Mary

I'm still upset able the way the contractor left my aluminum pole that comes from my attic down to the floor. I can't get my air filter in the vent because the pole is blocking it. And everytime I would call about it I get disconnected for some reason. They had came out to do duct work. So maybe after someone read this they will reach out to me and get it done right. Sincerely Mary G.

1 year ago Edited October 30, 2024

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Verified Customer

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Margaret Dunavan

I have made two service calls since signing up for the warranty. One was for a dishwasher and one for garbage disposal. Getting a technician scheduled to come worked out well and the plumber for the garbage disposal literally came into business days and resolved the issue within 10 minutes. The concern I have is over the repair that was needed for the dishwasher. Only one of the three parts that required replacement were covered by the warranty. I had to pay for the two other parts totaling over $230.

1 year ago

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Verified Customer

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Jane

I don't like it takes a few days at the minimum before someone comes out to service the appliance. If we have to find our own people, it takes longer. I do like being to make a claim anytime online. That is very convenient.

1 year ago

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Verified Customer

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Linda Knight

LOVED the ease of the online request to fix my appliance, and evaluation of my appliance. Very DISAPPOINTED in the initial AMOUNT and final AMOUNT of the LOWE'S GIFT CARD offer. Initially, I was offered only $329.00 for an oven valued at over $2,000. Then, after escalating the issue, Victoria was able to increase my Lowe's gift card to $1,012.00. Unfortunately, that was not enough to cover my new oven and installation, but at least I was able to purchase a NEW, lower-end, 27" oven.

1 year ago

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Verified Customer

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Pamela Guidi

Choice Home Warranty responded quickly when my AC was not cooling properly. I was so thankful that this was taken care of less than 24 hrs after I called. I’m so glad I choose them when I bought my new home.

1 year ago

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Verified Customer

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Andrea C

So far so good! We have had Choice for three years now and have had great experiences! It’s worth it, especially when you have an older home! Excellent customer service and the contractors they’ve sent have been great!

1 year ago

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Verified Customer

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Tina Jones

Very impressed with this company. So glad we switched to Choice Home Warranty. Having service contractors willing to come to our rural area is a MUST for us and Choice came thru for us!

1 year ago

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Verified Customer

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Chuck

It has taken too much time to handle my claim. The vendor has been very hard to get in touch with & when he did contact me he wants to charge me $150 to flush the hot water tank. That was not what the issue is with it. I declined his Flushing of tank. He also wanted me to pay for the parts seeing as he said that Choice Home Warranty does not cover parts.

1 year ago

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Verified Customer

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Purdy

It is very easy working with Choice warranty. Their claim process is very straight forward and they quickly assign service representatives to your issue. The only problem I have is that they have a lot of exclusions in their contract which leaves the customer responsible for fully rectifying the issue.

1 year ago

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Verified Customer

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Kylie O'Neil

When I had a problem with my AC, I was told once I upload a claim it would be assigned to a technician within 6 hours. After that window, I was told by a team member they had 24 hours to assign the claim. Well 36 hours later I call and get in touch with a rude person about the fact that my claim hasn’t been assigned and I’ll have to wait there’s nothing else they can do. When it’s been 3 days of no AC in June! I ended up finding my own technician who came out that day and had to file a reimbursement through choice to get money back. Not sure why the call center says they’re a 24/7 business but won’t take my call unless it is Monday-Friday and told me I should try messaging online in the meantime. That didn’t get anywhere because nothing was updated on my profile about my claim. Just not impressed.

1 year ago

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Verified Customer

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Donna Dalziel

I was pleased to hear that someone would be here in 2 days. Ned did a great job getting our A/C back up and running. Also told us not to use bleach but to use vinegar. Very happy with the service.

1 year ago

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Verified Customer

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Dan

Our refrigerator was deemed to be unrepairable on 06/01/24. Our repairman did a fantastic job and submitted the paperwork for our claim. Even though the offer of $986 was not enough to replace the refrigerator, we decided to accept because the offer was in Lowe’s credit and we found a refrigerator at Lowe’s that same day. We had money out of pocket but they could deliver the next morning. We then find out it may 30 days. We switched to receive a check and we still don’t have the money.

1 year ago

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Verified Customer

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D Lane

Choice Home Warranty worked well and provided me with a plumber as soon as possible to fix a leak from my dining room ceiling. In addition, they also worked with me to get my water heater pipes fixed quickly.

1 year ago

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Verified Customer

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Carol

Buyer Beware! Make sure you read your policy thoroughly! Household appliances are not fully replaced; you will only receive a portion of the replacement cost. Additionally, you might have to spend money for delivery, hauling the old appliance away, installation, etc.

1 year ago

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Amy

My AC went out completely during some very hot days. The technician that I got from choice home warranty basically said they couldn't come for 2 weeks. And there was no way that I can't have air conditioners for 2 weeks so I had to see someone else's service and they were able to come that day and fix it. I did have an experience on my dryer wasn't working well and the technician that came was very knowledgeable and friendly. But he came within a a couple of days. But that wasn't like losing your air conditioning though.

1 year ago

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Verified Customer

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Patty Hadaway

Every time I have called, I have had an appointment by the next day. It has been the best purchase I made when we bought the house. My sister recommended and I have recommended to many. Worth it!!!!

1 year ago

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Verified Customer

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Danielle Williams

A better idea of expectations would really help your company filing a claim where we were very uncomfortable in our home until the problem can be fixed. It was a day and a half before we got anything resolved. Just would have been nice to hear from somebody first line instead of just fill out the claim and wait.

1 year ago

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Verified Customer

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Andrew Gozdziak

Choice home warranty is great. Promt with scheduling, they only ask what problem we are having and it gets fixed and only a yr prescription and $85 deductible. You guys are life savers. Thank you. I will be renewing.

1 year ago

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Verified Customer

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William Verigan

Bennett and Sons did an excellent job fixing what turned out to be a minor problem with an HVAC. There was a storm that prevented their keeping an appointment. But Choice rescheduled quickly. Happy with Choice.

1 year ago

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Verified Customer

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Winona Barreto

Three claims Submitted in a month. One for dishwasher.which they didn't cover the pull out trays. 2 calls for the air conditioner. 1 covered. The second call is still to be determined since they haven't come out yet. Scheduled service for repairs are usually within 72 hours except for holidays.

1 year ago

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Mary

I recently had a service person come out as my garage door was not operating correctly. The service call cost 75.00 and the only issue the provider found was that the rollers needed to be replaced and this cost 250.00. this was not covered by Choice Home. Recently the same issue happened, and I had a handy man take a look and he fixed the issue within 10 minutes at no cost. However I recently had an issue with my garbage disposal and it was replaced with no issues.

1 year ago

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Verified Customer

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Janine

Some of the contractors sent to do the claims are not very supportive. I've had one come for my exhaust fan and wouldn't take the plate off to get the model number to fix the problem. After they left I took it off and resubmitted the claim. In this instance they were in a rush to do nothing. It appears that the contractors tell me the warranty company doesn't pay them good so the claims get put on the bottom of their list for service.

1 year ago

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Verified Customer

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Timothy

Priceing was excellent for the service. The washing machine needed to be replaced and it is going to take approximately two weeks.I think that is a long time to be without a washing machine.

1 year ago

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Verified Customer

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Gayle

Not impressed at all. Had our fourth claim for the identical problem. I was told today that as long as it’s over 30 days, it’s a new claim as you consider it “fixed”. It’s all just bandaid work so the customer will have another claim and pay yet another out of pocket visit co-pay. So far over $200 plus stayed at home 8 times (each time once to diagnose and another after you approve to have it “fixed”)

1 year ago

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Verified Customer

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Jennie

Slow response. Extremely difficult to speak to a human. My sales representative never responds to emails or phone messages. Settlement for my high end microwave was pathetic… didn’t even cover the tax. Really wish I had not entered into a 5 year contract… would love to find another company!!! For the record… it took 3 months to get a pathetic response to my claim.

1 year ago

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Verified Customer

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Lalita Easter

The customer service representatives are so terrible! I had to ask for a supervisor every time I tried to get anything done. I was selling my house and trying to get everything transferred to the new owners. It was so much trouble and very stressful! When I did need service, that was excellent & the price is outstanding. If they want to give 100% satisfaction, they really need to hire some good customer service representatives.

1 year ago

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Verified Customer

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Walter

Our air conditioning heat pump recently went out, but the replacement service was excellent. We are extremely pleased with the outcome and have no complaints whatsoever. The new system is working well and we are satisfied customers.

1 year ago

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Verified Customer

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Sharon

I recently received a denial for an air conditioner claim, which is disappointing. This is not ideal timing for me, and I didn't even bother reading the email thoroughly. I just know it's been denied, and now I have to cover the cost myself. It's been a frustrating week dealing with this situation.

1 year ago

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Verified Customer

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Vincent

I had a great experience with this company. When my hot water heater broke, they responded quickly and sent someone out on the weekend to fix it right away. I highly recommend their services.

1 year ago

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Verified Customer

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James Denman Miamisburg, OH

I recently had an issue with my water heater that took almost a month to get fixed. Although it wasn't a critical problem, the delay in response was disappointing. I've had better experiences with other companies in the past, where I didn't have to pay anything for similar services. Having to pay over $1,000 for the repair made me question my decision to go with this company.

1 year ago

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Donald

I needed some plumbing work done and called this company. They were able to come out the next day, which was great. The service was very efficient and I was pleased with the overall experience.

1 year ago

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Leticia

There were delays in finding someone to work on our dryer. Despite having used the service multiple times, this particular instance took longer than anticipated. Overall, the experience was satisfactory, but improvements could be made in terms of efficiency and timeliness.

1 year ago

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Judy

I've been struggling for weeks to get my freezer fixed due to the ice maker issues. Despite canceling and reopening the claim, the problem persists. Customer service has been unresponsive, promising callbacks that never happen. This experience contrasts sharply with my previous provider, leaving me disappointed and unsure about my decision to switch.

1 year ago

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Verified Customer

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Chandra

I had a positive experience with customer support when I needed to use the warranty for my HVAC system. I easily opened an appointment on the website to report the issue, which made the process smooth and simple. Overall, I was satisfied with the service provided. Thank you.

1 year ago

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Verified Customer

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Lashawn

Customer support was helpful in addressing my concerns, but there were some issues with pricing and service changes. The representatives were easy to work with, fixing the problem efficiently. However, the increase in prices and service fees, along with the removal of certain services, was disappointing. Overall, the experience was satisfactory, but improvements could be made in terms of pricing and service offerings.

1 year ago

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Anonymous

I recently needed to use this service, but they rejected my request and I've been struggling to reach a caseworker for assistance. Despite recommending it to others and encouraging them to join, I have faced difficulties in getting the help I needed.

1 year ago

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Gary

I had a great experience with this company. I only used their service once when my dishwasher had an issue, and they were prompt in setting up a date for repair. The claim approval was quick, and the technician was efficient. I appreciate that they work with reputable companies. Overall, I am satisfied with their service.

1 year ago

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Felton

I've had a frustrating experience with the technician not following up on my claims. The first claim for the wash had a part changed, but it didn't work, so a new claim had to be filed. The second claim for a ceiling fan has been pending for two months without resolution despite promises of a return visit. Filing claims is easy, but getting them completed has been difficult, especially with the second one.

1 year ago

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Sharon

I had a frustrating experience with Choice Home Warranty when my dishwasher overflowed. Despite not having an actual explosion or fire, the language barrier with the customer service representatives led to a lack of support. I had to hire someone to fix the issue myself. While I've had positive experiences with Choice in the past, this incident left me disappointed and feeling unsupported.

1 year ago

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Esther

I recently used this service for my garage and I was very pleased with the results. The customer service was great and the job was done efficiently. I highly recommend them for any garage needs.

1 year ago

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Crystal

This product is overall correct and not just a one-time visit. I am satisfied with the service provided. The staff was friendly and efficient, making the experience enjoyable. I would recommend this to others looking for a reliable option.

1 year ago

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Carol

I have had mixed experiences with the service. It can be difficult to explain issues over the phone, but sometimes it works out. Customer service was quick to respond when I had a backup drain issue. However, there have been times when the technician said certain things weren't covered. Overall, it's been okay, but there have been some disappointments with coverage.

1 year ago

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Audrey

I had a frustrating experience with the warranty service as the person did not show up as scheduled, leading to a rescheduling. The representative apologized, but the lack of follow-through was disappointing.

1 year ago

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Verified Customer

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Jennifer

I had a great experience with the service for my broken dryer. The technician was prompt, efficient, and fixed it within an hour. He was hospitable and professional. I am satisfied with the service and coverage provided.

1 year ago

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Hector

I was disappointed with the service as it took longer than expected for someone to arrive at my home to fix the backed-up cesspool. The delay caused inconvenience as we couldn't use the water. Additionally, the service fee was higher than quoted without any prior notice of the increase.

1 year ago

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Barbara

I contacted customer support for a backed-up drain issue at the back of my house. They responded quickly and sent someone to fix it. The company approved the repair, which was covered under normal wear and tear. Overall, I was satisfied with the service, even though I didn't have to use it often.

1 year ago

Choice Home Warranty Reviews