Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Sheritha

I've generally found customer support responsive when I call, but getting repair services can be a hassle, especially living in a less populated area. It took quite a while for someone to come out for my air conditioner repair, and I've had to follow up multiple times. Overall, the online support has been okay, but there's room for improvement.

1 year ago

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Verified Customer

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Russell

I've had a generally positive experience with Choice Home Warranty. They are punctual and professional when filing claims, but communication can be slow at times. Most recently, a technician was timely and resourceful, but there have been delays with parts from their partnered companies. Overall, I'm satisfied, but the external companies can be a concern.

1 year ago

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Verified Customer

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Howard

I had a frustrating experience with my old dishwasher. After a month of back-and-forth with the service technician, warranty provider, and Whirlpool, my claim was denied due to alleged user error for a cracked tub. It would have been helpful to know upfront that this type of damage typically leads to denial. Now, I'm dealing with a problem with my refrigerator too.

1 year ago

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Verified Customer

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Muthukumar

I had a great experience with Choice Home Warranty support. They were responsive and took care of my dishwasher issue promptly. The technician diagnosed the problem, adjusted the springs, and ordered a new control panel. Although it took a bit of time for the part to arrive, everything works perfectly now. I'm very satisfied with their service!

1 year ago

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Verified Customer

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Sheri

I had mixed experiences with my warranty service. Initially, my dishwasher needed repairs, but they refused to fix it, citing high replacement costs. Recently, however, they successfully repaired my washing machine lid, which I appreciated. I'm currently facing issues with my heating in the rental, and I'm hoping for a quick resolution.

1 year ago

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Verified Customer

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Howard

I had an issue with my dishwasher not working correctly. It was frustrating, but I appreciate the assistance I received. Overall, the experience could have been better, but I’m hopeful for a resolution.

1 year ago

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Verified Customer

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Yisroel

I had a great experience with their service. They responded quickly, even during the holiday season when my oven broke down. I've used the warranty several times and have always received good support. Overall, I'm very satisfied with the response time and assistance provided.

1 year ago

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Verified Customer

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Doris

I had a decent experience with the service overall. Although my interactions were limited, I found the warranty process to be generally good. I recently used it to fix my heating issue, and it went smoothly. Overall, I'm satisfied with the support I've received.

1 year ago

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Verified Customer

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Joe

I had a frustrating experience with my plumbing and dishwasher repairs. The plumber initially didn't address the real issue, and it took multiple calls to escalate. The dishwasher technician was clueless and blamed us for a defect. Customer service was unhelpful, even hanging up on me. Overall, I've had good experiences, but this left me very dissatisfied and hesitant to renew my contract.

1 year ago

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Verified Customer

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Anonymously

I had a mixed experience with customer support. They were prompt in sending out technicians, though the quality varied. When my stove couldn’t be repaired, they issued a cash check that was satisfactory for the time being. Overall, they try hard and are attentive to customers’ needs.

1 year ago

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Verified Customer

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Anonymously

I had a bit of confusion during my call, wondering if I was speaking to a real person. However, when I reported a water line leak, I was pleased with the response time. They addressed my issue within a reasonable timeframe, which I appreciated. Overall, my experience was positive despite the initial misunderstanding.

1 year ago

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Verified Customer

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Paula

I filed a claim and received prompt acknowledgment, but the follow-up about assignment and scheduling was lacking. I once had to use my warranty when my furnace failed, and despite the freezing temperatures, I waited several days without an appointment. Overall, the service could improve in timely responses.

1 year ago

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Verified Customer

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Jerry

I've had mixed experiences with the service. They took a while to get back to me and scheduled appointments without my input, which was frustrating. I had a bad experience with a freezer issue that they wouldn’t fix, but on the bright side, the repair for my dryer was handled promptly and effectively. Overall, it’s been average.

1 year ago

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Verified Customer

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Gordon Grona Dropped Pin

I've had mixed experiences with the service. While they fixed my dryer promptly and handled my air conditioner well, I faced issues with my freezer and refrigerator repairs. The freezer wasn't fixed due to a warped door claim, and the refrigerator took days for approval and parts, causing frustration. However, the garage door repair went smoothly. Overall, it's been an average experience.

1 year ago

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Verified Customer

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Jeannie Hoffmann

I had a terrible experience with customer support. They denied my claims, and I had to appeal multiple times just to get partial coverage for my washing machine and air conditioning. Communication was poor, and they dictated terms without negotiation. It took persistence to finally resolve my toilet issue, but only after numerous calls. Overall, I wouldn't recommend this company.

1 year ago

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Verified Customer

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Kathryn

I had a disappointing experience with Choice Warranty. The contractor they sent was unprofessional and negative about the company, which left me unsure about the repair process. The website was also difficult to navigate. Overall, while I didn't find the service entirely Choice's fault, the contractor's attitude significantly impacted my satisfaction.

1 year ago

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Verified Customer

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James

I had a mixed experience with the service. The technician was knowledgeable and explained the dryer issue clearly, which I appreciated. However, my experience with customer service was disappointing; the contractor sent was unprofessional and I faced difficulties getting a replacement. Despite expressing my dissatisfaction, the company refused to send another contractor. Overall, I felt let down by the service.

1 year ago

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Verified Customer

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Phil

I've had a decent experience with customer service; they're courteous and respond on time. However, I faced issues with my heating claim being denied despite performing maintenance. A plumbing issue was resolved quickly, but a recent visit left me with an unrepaired problem and a small compensation. Overall, mixed feelings.

1 year ago

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Verified Customer

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Keeyon

I've had mixed experiences with my service calls. One time, the heater didn't work, and my warranty situation was confusing. They ended up fixing it, but it was a hassle. Recently, I had a plumbing issue, and the technician was efficient and resolved it without any problems. Overall, it's been a rollercoaster of service quality.

1 year ago

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Verified Customer

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Melodie

I had a great experience with their service! They were quick to respond to my needs, especially regarding the warranty for my plumbing issues. I had a leak in my front loader washing machine, and they efficiently replaced the rubber. Overall, I'm very satisfied with their support and the resolution of my problems!

1 year ago

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Verified Customer

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Toby

I had a positive experience with the service. They were prompt in fixing my microwave after I accidentally broke it, and everything was resolved without any issues. Additionally, they are replacing the motor in my lost fan. Overall, I'm satisfied with their reliability and support.

1 year ago

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Verified Customer

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Michael

I had a great experience with the service. I submitted a claim online for my hot water heater issue and received a confirmation for a work order. The technician arrived promptly and fixed the problem efficiently. I also had an electrical issue that was resolved without any problems. Overall, I’m very satisfied with the service provided!

1 year ago

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Verified Customer

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Mark

I've had mixed experiences with my service claims. One time, I had to fix my dryer myself after realizing my warranty had expired, which led to confusion about my claim approval. However, the plumbing service was efficient and resolved my sink issue without any problems. Overall, it's been an up-and-down journey with customer service.

1 year ago

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Verified Customer

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Lc

I had a pretty active experience with the service. They were supportive and responded quicker than expected for my plumbing issue and garbage disposal repair. I appreciated their follow-through and promptness in addressing my concerns, making the process smoother than I anticipated.

1 year ago

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Verified Customer

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Lori

I had a positive experience with the service. They replaced the valve and addressed other issues effectively, leaving me very satisfied with their work. I've used them a few times, and each time, they have done a great job. Highly recommend!

1 year ago

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Verified Customer

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Julie

Customer support is quick to respond, but communication issues arise as many representatives struggle with English comprehension. This leads to incomplete service as vital information is often missed, resulting in additional costs for follow-up visits. My recent experience was frustrating; the serviceman lacked details about my request, which complicated the service.

1 year ago

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Verified Customer

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Dewayne

I had mixed experiences with customer support. One issue involved a clogged drain that was denied coverage, costing me out of pocket. However, a recent dryer handle replacement was handled quickly and efficiently, with prompt service and resolution. Overall, the service quality varies, but some repairs are addressed swiftly.

1 year ago

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Verified Customer

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Felisa

I had mixed experiences with customer support. While I received prompt service for a recent issue after filing a claim online, I faced disappointment when my warranty claim for sewage stoppage was denied. As a result, my drainage issue remains unresolved. Overall, my experience has been frustrating.

1 year ago

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Verified Customer

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Vicki

I had a frustrating experience with customer support. They seemed confused and unhelpful. We called because our dryer broke, and while they initially assured us of coverage for a clogged drain issue, our claim was denied, leaving us to pay for the repairs ourselves. Overall, not satisfied with the service.

1 year ago

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Verified Customer

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Asit

I had a mixed experience with my warranty service. Communication was minimal, and while the technician did a great job fixing my heat pump, the warranty claim process was disappointing. I was promised a replacement for my broken oven but only received a gift card, which is far from adequate. Overall, I feel let down by the service.

1 year ago

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Verified Customer

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Shawn

I had some issues with coverage on certain claims, but their response time was impressive. We had multiple units, primarily air conditioners, and one technician visited regarding the garage door opener but offered no real help, just suggested replacing it. Overall, I appreciate their quick responses but feel more thorough assistance is needed.

1 year ago

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Verified Customer

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Janice

I'm a little disappointed in the plumber they chose to fix my garbage disposal..they wanted to let me make a week before they could come..with all the plumbers out there they could have gotten me one that would have come out sooner.i ended up calling my own plumber who came out same day and fixed the disposal ..I should be getting the 85.00 I would have given to one of their plumbers back.. so I will give them one more chance to prove themselves before I cancel with them.

1 year ago

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Verified Customer

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joveno celino

1, Because I filed a toilet plumbing service last 10-13-3024 and again last last 12-26-2024 but it is NOT yet fix until now. 2. Also , I filed a claim to repair the dishwasher last 8-8-2024 and again last 12-26-3024. They emailed me to give certain amount to help me buy a new one but I have not yet received the money. I WILL APPRECIATE IT VERY MUCH IF YOU CAN FOLLOW IT UP. THANK YOU SO MUCH Joveno C

1 year ago

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Verified Customer

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Daryl

Your contractor never even call so you advised me to get another Plumber so I did it was never explained to me to take pictures will in the house my Plumber said it was leaking so he replaced it if I would have taken pictures of the water heater after disinsemble where the leak was in the back of the water heater where I could not take a picture and call you you would have ok the new heater but instead I took pictures of my bad watetheater outside there for you have denied the claim what is wrong with this picture

1 year ago

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Verified Customer

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Carolyn Thrasher

From placing initial ticket repair request to the local plumbing company coming out was an excellent experience & no issues on my part. Very happy I had Choice Warranty to cover my water heater!

1 year ago

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Verified Customer

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Harold Weisstein

I have had a Choice Home Warranty for about 5 years. For the most part, the level of service has been ok. On a few occasions the tech company they use has been a bit questionable. The last service I had on my HVAC they allowed me to pick my own vendor as the previous service call took approximately 3 months to get resolved. I paid the vendor upfront and received reimbursement from Choice within the 30 day time frame they promised. Very good!In the future, this is the way I will go as I can get a local vendor there on a timely basis and not wait 3 months for the fix.

1 year ago

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Verified Customer

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Eileen

I have had this company for over 10 yrs and the Service WAS very excellent until this past year their service has sent out service people who did not seem to know their JOBS I've had to call. And get another repair person out that Was a factory rep. And did the repairing, I would not. be as eager-to recommend- this company until they get better repair people who have had their credentials checked out I will wait to sign another contract!!

1 year ago

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Verified Customer

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Gloria

At this time, I am not satisfied with the service that I’m getting from Choice Home Warranty. My mashing machine has been broken since November 6th 2024. Service workers have been out at least four times. Each time they came out they put a new part on the machine, it still doesn’t work. A service person came out on New Year Day (afternoons) and put another part on that was ordered. The machine still is not working. I just want CHW to cancel the washing machine out so that I can purchase anew one . At this time I’m very frustrated with Choice Home Warranty to the point of canceling my service. I have been with them since about 2017. I’m ready to let them go. I’m dragging clothes to the laundry mat, which is no fun for 3 months. I’m about to be done with Choice Home Warranty.

1 year ago

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Verified Customer

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Betty Davis

I called about my refrigerator making a noise and didn’t take long for the repair guy to come check it out. He found it was just a minor adjustment with the fan. I was very happy with being able to fix that problem.

1 year ago

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Verified Customer

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Melvin L Shoulders

Freedom Appliances arrived early did trouble shooting on the garbage disposal isolated problems got authorization from Choice warranty Garbage disposal was fixed within 2 hours after arriving. Great service Job Well Done

1 year ago

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Verified Customer

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Judy Hyman

Choice Home Warranty has a problem in our area in getting AC/Heating technicians. Eventually (3 weeks to 2 months), we finally got to get our own technician, with a promise of reimbursement, which we got in 30 days. Our technicians each time said & reported that we needed a new unit. After jumping through many hoops the first two times, we got reimbursement for them to add Freon, which lasted only a few months as the technicians said would happen. The third contact to them, they found us a technician, who also said we needed a new unit. Choice Warranty wanted another opinion (or estimate), but couldn't find another technician in our area. It went again to us getting a technician and a promised reimbursement. The limit for AC/Heating repairs has a limit of $3000 in their policy, which was partly used up with the first 2 visits, so Choice Home Warranty approved to pay us the remainder left, leaving us to pay about $5000 out of pocket. They should have just gotten the new unit when first diagnosed. Since we have this warranty for a few more years, we'll see how well Choice Home Warranty works for other appliances that may go out. At this point, we would not recommend this warranty to others.

1 year ago

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Verified Customer

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Rick

When an appliance is beyond economical repair, I don't like the replacement offer that doesn't at least meet minimum cost to replace unit, a gift card that is given and then additional fees taken out of that amount. Basically, you are getting about 70% of funds needed to replace and even less if you have a higher end model. I don't like how long it takes to get a repairman out to look at the problem, and/or the repair folks who never show up or claim they did, and then claim the customer missed the appointment (a lie).

1 year ago

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Verified Customer

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Nick

Prompt response to my claim, the technician seemed to evaluate the issues quickly. The issues I have with the resolution is that the amount for the replacement doesn’t see enough and it’s been better than 2 weeks and haven’t got my credit from Lowe’s yet

1 year ago

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Verified Customer

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David

Have used them a few times. Appliance repair has been good. But the nickel and dime on the A/C repair was a joke. Compressor went bad because of the evaporator fan was operating substandard but running so you decided not to repair it. Which meant the new compressor wouldn't last. Living in a desert climate being without a/c is not intelligent. So I replaced the entire unit out of pocket. Then I had a shower value replaced because it wasn't allowing proper water flow. The plumber cross threaded the valve which caused it launch across the shower enclosure and flood the bathroom. When they came out to repair it they had to cut a hole in the wall to accomplish the repair. Getting the hole repaired took forever finally had to locate a wall repair person on my own. Then you dragged your feet reimbursing me. The last item you repaired was my ice maker in the refrigerator. That was excellent and the company was fantastic. So over all I give you a 40% satisfaction rating.

1 year ago

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Verified Customer

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Patriciawilliam

Everything went on tim. parts had to be ordered and they came on a day that they were supposed to ...and the repair person came back when he was supposed to ....everything was done very very well

1 year ago

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Verified Customer

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Dianne Simon

They were very nice and professional no waiting to file my claim. I was called the next day and my appointment was set he came did what he needed to do and left. It was a great experience thanks for your hard work and help.

1 year ago

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Verified Customer

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Susan

My request was immediately responded to. I actually made an error in thinking my heating wasn’t working so I didn’t get to follow the service through, BUT the customer service was outstanding.

1 year ago

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Verified Customer

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Erica Nicole

I appreciate the swift action in getting my claims approved and work done, I was taken aback that when I found out additional work is needed on top of the work I was having done. This will come more money, as a first time home buyer it would be nice to have everything taken care of off the top.

1 year ago

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Verified Customer

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Gale

The HVAC guy that came was awesome!, He is very knowledgeable—an expert at what he does. He explained many things to me and he is a very pleasant person. He knows his stuff.

1 year ago

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Verified Customer

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Hemant

Technitian was completeunprofessional. Right at the start of work on my cloth washer, he asked for my help for moving washer then when water started draining on floor, he asked me for cleaning. The water odor was so bad not sure why I had to do it. Then he called his manager a couple of times doing video call showing the issue. He wanted confirmation from his manager what the issue could be and what to do next. They talked in a non-English language and I can't tell what they have talked. Why not English since we are in USA? Also, while asking on question on Choice Home warrany website, normally the response is from a Robot. I have been waiting for an approved checkand it is over a month now and it is not received yet.

1 year ago

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